London, South East, England, United Kingdom Hybrid/Remote Options
IDEX Consulting Ltd
from home Key Responsibilities Working directly with team members across the business, you will assist with: 1st Line Support & IT Operations Providing 1-to-1 support in a MicrosoftWindows environment Hardware and software troubleshooting Supporting Windows10/11 and Windows Server 2019+ Maintaining Windows updates O365 and Azure … helpdesk Interest in learning new technologies and developing professionally Ability to prioritise tasks and maintain accuracy and reliability Proactive, positive attitude Technical Environment You'll gain exposure to: Windows Server 2019/2020 Windows10 Pro/Windows 11 Clustered Hyper-V Dell EMC SAN VEEAM ESET Protection Mimecast HP Aruba switches … or contact us for a confidential discussion. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our More ❯
and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field … deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft … change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good More ❯
About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and … support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. More ❯
activities will involve troubleshooting service desk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows10 & 11), Office 365 applications, mobile devices (Android/Apple), VPNs, multi-factor authentication tools, Exchange email services and more. In addition … vulnerable individuals. What you bring: * Demonstrated experience providing high-level technical support in a Service Desk or Information Systems environment with particular expertise in Microsoft technologies such as Windows10 & 11 operating systems and Office 365 suite.* Proven ability to rapidly establish credibility with customers by identifying queries quickly and responding with appropriate solutions that meet More ❯
of infrastructure initiatives across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune * Experience managing user accounts and access via Active Directory, Azure AD, and Okta * Solid understanding of … to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
of infrastructure initiatives across the business. What will you need? • Previous experience in a senior IT support role with team leadership or mentoring responsibilities • Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune • Experience managing user accounts and access via Active Directory, Azure AD, and Okta • Solid understanding of … oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
user experience and reducing recurring demand. Job Role Responsibilities: Manage lifecycle of ServiceNow tickets – log, resolve, escalate. Administer user accounts in Active Directory (group memberships, permissions). Troubleshoot Windows10/11, Microsoft 365, Azure, applications, printing, networking, and telephony. Support video conferencing systems (Teams, Zoom, meeting room facilities). Collaborate with L2/L3 colleagues …/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS, WiFi troubleshooting). Experience More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid/Remote Options
Corriculo Ltd
covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the … I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows10 and/or O365 Experience with Active Directory – new user creation/account administration - would be highly advantageous The list above is important, but not as More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
Provide mentorship and guidance to junior engineers and service teams on workspace technologies and troubleshooting. Diagnose and resolve complex issues spanning hardware, application, and security layers . Manage Windows10/11 desktop environments, including application delivery and packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed … Experience leading technical delivery for projects within defined time, cost, and quality parameters. Strong diagnostic and troubleshooting skills across hardware, security, and application domains. Excellent working knowledge of Windows10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office More ❯
desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds and maintaining inventory for computers … Recommends and/or performs upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software. Assesses functional needs determine specifications for purchases; Orders computer supplies. Windows10 & Windows 11 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting More ❯
Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device More ❯
Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device More ❯
Oxford, Oxfordshire, England, United Kingdom Hybrid/Remote Options
Nextech
learning and developing your knowledge and skills maintaining a keen interest and passion for IT. Skill Requirements: * Proven experience in providing 3rd Level IT support* Technical knowledge of MicrosoftWindows Desktop, Office and Server environments* Excellent communication skills both written and verbal* Ability to diagnose and resolve problems* Good time management and prioritisation* Initiative and self-motivated* A … develop new product knowledge and skill sets* The ability to record and report with detailed technical documentation Thorough knowledge of current IT technology including (but not limited to): * MicrosoftWindows Server 2019 -2025* Microsoft desktop OS Windows10 and 11 Professional* MacOS, Apple IOS, Android (Desirable)* MS Active Directory* DNS, DHCP and network services More ❯
knowledge and skills maintaining a keen interest and passion for IT. Skill Requirements: * A minimum of 5 years' experience in providing 3rd Level IT support * Technical knowledge of MicrosoftWindows Desktop, Office and Server environments * Excellent communication skills both written and verbal * Ability to diagnose and resolve problems * Good time management and prioritisation * Initiative and self-motivated * A … develop new product knowledge and skill sets * The ability to record and report with detailed technical documentation Thorough knowledge of current IT technology including (but not limited to): * MicrosoftWindows Server 2019 -2025 * Microsoft desktop OS Windows10 and 11 Professional * MacOS, Apple IOS, Android (Desirable) * MS Active Directory * DNS, DHCP and network services More ❯
support. The role: Provide on-site and remote technical support for clients across various sectors. Diagnose, troubleshoot, and resolve complex hardware, software, and networking issues. Configure and manage Windows Server environments and Microsoft 365 tenants. Install, maintain, and support network infrastructure including firewalls, switches, and wireless devices. Support and administer Active Directory, Group Policies, Hyper-V, and SharePoint … contribute to internal knowledge sharing. Assist with the design and implementation of IT solutions for customers. The individual: Excellent customer service and communication skills. Strong technical knowledge of: Windows Server 2012+ and Windows10/11 o Active Directory and Group Policy o Hyper-V virtualisation Microsoft 365 tenant and SharePoint Online administration Network More ❯
and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016/2019 environments. Support Active Directory, file permissions, DHCP/DNS More ❯
preferably including *A knowledge of networking, protocols and server architecture: LANs/WANs, switches, firewalls, DNS, TCP/IP, DHCP, Wi-Fi, VPNs, Active Directory; and *Proficiency in Windows10/11, with the latest Microsoft technologies including MS365 Office products, and recent macOS, plus *Exposure to Microsoft 365, Exchange, Azure, and Intune administration. *Excellent (verbal More ❯
3rd Line Infrastructure Engineer £55k plus 3% Bonus and 10% DV allowance Basingstoke This role requires candidates to go through SC and DV security clearance. Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the … team’s overarching objective of delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience … and/or TrendMicro Security Products Veeam backup and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Mentoring and coaching junior technical engineers Desirable: MicrosoftWindows10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies If you are interested in this role or wish to apply More ❯
support Technical skills should include: Cisco Expertise: Strong knowledge of Cisco routers and switches Networking: TCP/IP connectivity and IT security Firewall: Configuration, management, and reporting (Fortinet) Windows Server: 2016, 2019, and 2022 Communication: High-level written and verbal skills Virtualisation: Windows Hyper-V Identity & Access: Active Directory/Azure AD Administration Microsoft Stack: Azure … Office 365 & Intune Device Support: Windows10/11, Apple devices, Intune, Apple and Meraki MDM Backup & DR: Backup technologies and disaster recovery strategies SQL: Microsoft SQL Server experience advantageous What our client is looking for Network Design and Implementation Architecting scalable networking solutions based on business requirements Working with senior management to define internal policies More ❯
time and budget constraints. Key Responsibilities Deliver IT project work within agreed budgets and timelines Design, quote, and implement Microsoft 365 solutions Provide occasional desktop and server support (Windows10/11, Server 2016+) Manage client relationships and maintain clear communication Produce and maintain technical documentation Work collaboratively across internal teams to ensure service quality Essential … Skills & Experience Hands-on experience with Microsoft 365 and Azure administration (licensing, security, Teams Phone, SharePoint, Intune) Proven experience supporting and deploying Windows servers and desktops Excellent communication and customer service skills A methodical, detail-driven approach to troubleshooting and delivery Full UK driving licence Desirable Skills Networking experience (routing, switching, VPNs, firewalls) Background in an MSP environment More ❯
Farnham, Surrey, United Kingdom Hybrid/Remote Options
ECS Resource Group Ltd
issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to … maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory More ❯
a clear development path into 2nd Line, Infrastructure, Cloud, or Cyber Security . Required Skills: 1 year MSP experience OR completed MSP apprenticeship (ideal) Experience supporting Microsoft 365, Windows10/11 & Active Directory Basic understanding of networking DNS, DHCP, VPN, firewalls Strong troubleshooting skills and a proactive mindset Passion for technology and a desire to More ❯
Manage and maintain Active Directory (AD) user accounts, groups, and permissions. Support Microsoft 365 and Azure AD environments, including identity management and access control. Install, configure, and troubleshoot Windows operating systems and standard business applications. Maintain and update IT asset inventory and documentation.Assist with Azure AD Join, Intune, and device compliance policies. Escalate complex issues to higher-level … user and group management. Experience working with Microsoft Azure/Azure AD and Microsoft 365 administration. Familiarity with Intune, endpoint management, and remote device support. Solid understanding of Windows10/11 environments and networking fundamentals. Excellent troubleshooting, communication, and organizational skills. Ability to work independently and manage multiple priorities. Preferred Qualifications Relevant certifications such as More ❯
Provide 1st and 2nd level technical support to end-users across the organization for desktop systems, networks, and infrastructure services. Diagnose and fix issues related to operating systems ( Windows, Linux, macOS ), applications, and network connectivity. Assist with onboarding new employees (workstation setup, email configuration) and provide initial technical training. Asset Management , including building IT equipment to required standards. … Office 365 Suite . Network & Security: Strong knowledge of VLANs, Firewalls, Fortinet, V-center, Backup solutions, and Anti-virus systems. Operating Systems: Proficiency in administering common operating systems ( Windows10/11, Linux, macOS ) and experience with Active Directory, Group Policy, and LDAP . Technical Skills: Strong troubleshooting skills across hardware, software, networking, and cloud platforms. More ❯