2nd Line Support
- Hiring Organisation
- Digital Waffle
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £125 - £200 per day
delivering timely resolution to technical issues. Key Responsibilities Provide 2nd line technical support across hardware, software, and end-user issues Troubleshoot and resolve Windows 10/11 operating system issues Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint Manage user and group administration … technical records Contribute to continuous service improvement initiatives Required Experience Proven experience in a 2nd line IT support role Strong knowledge of Windows 10/11 Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Strong working knowledge of Active Directory and Azure Active Directory (Entra ...