and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field … deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft … change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good More ❯
activities will involve troubleshooting service desk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows10 & 11), Office 365 applications, mobile devices (Android/Apple), VPNs, multi-factor authentication tools, Exchange email services and more. In addition … vulnerable individuals. What you bring: * Demonstrated experience providing high-level technical support in a Service Desk or Information Systems environment with particular expertise in Microsoft technologies such as Windows10 & 11 operating systems and Office 365 suite.* Proven ability to rapidly establish credibility with customers by identifying queries quickly and responding with appropriate solutions that meet More ❯
of infrastructure initiatives across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune * Experience managing user accounts and access via Active Directory, Azure AD, and Okta * Solid understanding of … to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
of infrastructure initiatives across the business. What will you need? • Previous experience in a senior IT support role with team leadership or mentoring responsibilities • Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune • Experience managing user accounts and access via Active Directory, Azure AD, and Okta • Solid understanding of … oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Corriculo Ltd
covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the … I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows10 and/or O365 Experience with Active Directory – new user creation/account administration - would be highly advantageous The list above is important, but not as More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
Provide mentorship and guidance to junior engineers and service teams on workspace technologies and troubleshooting. Diagnose and resolve complex issues spanning hardware, application, and security layers . Manage Windows10/11 desktop environments, including application delivery and packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed … Experience leading technical delivery for projects within defined time, cost, and quality parameters. Strong diagnostic and troubleshooting skills across hardware, security, and application domains. Excellent working knowledge of Windows10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office More ❯
supporting clients remotely as you are working on-site, always delivering with professionalism and a customer-first approach. Key skills and experience include: Strong knowledge of Microsoft technologies: Windows Server & Windows10/11 Microsoft 365 (Exchange Online, SharePoint, Teams) Azure AD & Azure services Intune & Endpoint Manager Active Directory, Group Policy, DNS, DHCP Hyper More ❯
Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device More ❯
Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device More ❯
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Nextech Group Limited
learning and developing your knowledge and skills maintaining a keen interest and passion for IT. Skill Requirements: * Proven experience in providing 3rd Level IT support * Technical knowledge of MicrosoftWindows Desktop, Office and Server environments * Excellent communication skills both written and verbal * Ability to diagnose and resolve problems * Good time management and prioritisation * Initiative and self-motivated * A … develop new product knowledge and skill sets * The ability to record and report with detailed technical documentation Thorough knowledge of current IT technology including (but not limited to): * MicrosoftWindows Server 2019 -2025 * Microsoft desktop OS Windows10 and 11 Professional * MacOS, Apple IOS, Android (Desirable) * MS Active Directory * DNS, DHCP and network services More ❯
knowledge and skills maintaining a keen interest and passion for IT. Skill Requirements: * A minimum of 5 years' experience in providing 3rd Level IT support * Technical knowledge of MicrosoftWindows Desktop, Office and Server environments * Excellent communication skills both written and verbal * Ability to diagnose and resolve problems * Good time management and prioritisation * Initiative and self-motivated * A … develop new product knowledge and skill sets * The ability to record and report with detailed technical documentation Thorough knowledge of current IT technology including (but not limited to): * MicrosoftWindows Server 2019 -2025 * Microsoft desktop OS Windows10 and 11 Professional * MacOS, Apple IOS, Android (Desirable) * MS Active Directory * DNS, DHCP and network services More ❯
support. The role: Provide on-site and remote technical support for clients across various sectors. Diagnose, troubleshoot, and resolve complex hardware, software, and networking issues. Configure and manage Windows Server environments and Microsoft 365 tenants. Install, maintain, and support network infrastructure including firewalls, switches, and wireless devices. Support and administer Active Directory, Group Policies, Hyper-V, and SharePoint … contribute to internal knowledge sharing. Assist with the design and implementation of IT solutions for customers. The individual: Excellent customer service and communication skills. Strong technical knowledge of: Windows Server 2012+ and Windows10/11 o Active Directory and Group Policy o Hyper-V virtualisation Microsoft 365 tenant and SharePoint Online administration Network More ❯
support. The role: Provide on-site and remote technical support for clients across various sectors. Diagnose, troubleshoot, and resolve complex hardware, software, and networking issues. Configure and manage Windows Server environments and Microsoft 365 tenants. Install, maintain, and support network infrastructure including firewalls, switches, and wireless devices. Support and administer Active Directory, Group Policies, Hyper-V, and SharePoint … ownership through to resolution. Mentor junior engineers and contribute to internal knowledge sharing. Assist with the design and implementation of IT solutions for customers. Strong technical knowledge of: Windows Server 2012+ and Windows10/11 o Active Directory and Group Policy o Hyper-V virtualisation Microsoft 365 tenant and SharePoint Online administration Network More ❯
and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016/2019 environments. Support Active Directory, file permissions, DHCP/DNS More ❯
preferably including *A knowledge of networking, protocols and server architecture: LANs/WANs, switches, firewalls, DNS, TCP/IP, DHCP, Wi-Fi, VPNs, Active Directory; and *Proficiency in Windows10/11, with the latest Microsoft technologies including MS365 Office products, and recent macOS, plus *Exposure to Microsoft 365, Exchange, Azure, and Intune administration. *Excellent (verbal More ❯
london, south east england, united kingdom Hybrid / WFH Options
Kurt Geiger
are in place and regularly tested. Supporting global users and stores internationally. The Skills: Previous experience in a similar role supporting over 200+ users. Strong technical skills in Windows10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud and Intune Autopilot Experience working with Autopilot and Intune VOIP … system knowledge Windows imaging and deployment knowledge Understanding on servers Cisco Meraki MDM and SDWAN knowledge Understanding basic Networking TCP IP/UDP, DNS, VPNs, VLANs Android and Apple mobile devices deployment Understanding of EPOS technology/PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions. Jamf Pro Experience A driving License is advantageous but … not essential. Understanding of Windows servers and AWS NewStore or Similar POS system Intune Auto Pilot deployment experience SaaS system experience and administration. Package building and deployment for Intune Windows 11 administration experience Project management experience is an advantage Be able to support on call rota out of hours Technical Build, configure and install hardware, software More ❯
3rd Line Infrastructure Engineer £55k plus 3% Bonus and 10% DV allowance Basingstoke This role requires candidates to go through SC and DV security clearance. Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the … team’s overarching objective of delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience … and/or TrendMicro Security Products Veeam backup and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Mentoring and coaching junior technical engineers Desirable: MicrosoftWindows10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies If you are interested in this role or wish to apply More ❯
time and budget constraints. Key Responsibilities Deliver IT project work within agreed budgets and timelines Design, quote, and implement Microsoft 365 solutions Provide occasional desktop and server support (Windows10/11, Server 2016+) Manage client relationships and maintain clear communication Produce and maintain technical documentation Work collaboratively across internal teams to ensure service quality Essential … Skills & Experience Hands-on experience with Microsoft 365 and Azure administration (licensing, security, Teams Phone, SharePoint, Intune) Proven experience supporting and deploying Windows servers and desktops Excellent communication and customer service skills A methodical, detail-driven approach to troubleshooting and delivery Full UK driving licence Desirable Skills Networking experience (routing, switching, VPNs, firewalls) Background in an MSP environment More ❯
Farnham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to … maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory More ❯
Wrecclesham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to … and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory More ❯
as needed. Support high-priority and complex technical issues, including escalations. Technical Skills & Competencies Knowledge and proficiency in the following areas: ITIL framework and best practices Operating Systems: Windows10/11 and macOS Applications: Microsoft Office 365, ServiceNow (SNOW) Systems & Tools: Active Directory, Microsoft Intune, Azure AD Networking: Remote access (MFA, Zscaler), TCP/IP … combination of education, certifications, and experience Experience in the financial services industry is preferred; front-office support is a plus Proven ability to install, configure, and support both Windows and Mac environments Strong customer service and relationship management skills Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best More ❯
Provide 1st and 2nd level technical support to end-users across the organization for desktop systems, networks, and infrastructure services. Diagnose and fix issues related to operating systems ( Windows, Linux, macOS ), applications, and network connectivity. Assist with onboarding new employees (workstation setup, email configuration) and provide initial technical training. Asset Management , including building IT equipment to required standards. … Office 365 Suite . Network & Security: Strong knowledge of VLANs, Firewalls, Fortinet, V-center, Backup solutions, and Anti-virus systems. Operating Systems: Proficiency in administering common operating systems ( Windows10/11, Linux, macOS ) and experience with Active Directory, Group Policy, and LDAP . Technical Skills: Strong troubleshooting skills across hardware, software, networking, and cloud platforms. More ❯
security fundamentals — including access management, endpoint protection, MFA, secure cloud configuration, and vulnerability management. Exposure to, and understanding of compliance standards such as PCI and GDPR Experience supporting Windows10/11, Active Directory, Mac OS, iOS, Print and network technology . Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential). More ❯