Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving … troubleshooting skills across Microsoft environments and be confident supporting end users in a fast-paced, professional setting. Role & Responsibilities: Provide hands-on support to end users upgrading from Windows10 to Windows 11. Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating … documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential Skills & Requirements: Solid experience supporting Windows10/11 desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
IDEX Consulting Ltd
from home Key Responsibilities Working directly with team members across the business, you will assist with: 1st Line Support & IT Operations Providing 1-to-1 support in a MicrosoftWindows environment Hardware and software troubleshooting Supporting Windows10/11 and Windows Server 2019+ Maintaining Windows updates O365 and Azure … helpdesk Interest in learning new technologies and developing professionally Ability to prioritise tasks and maintain accuracy and reliability Proactive, positive attitude Technical Environment You'll gain exposure to: Windows Server 2019/2020 Windows10 Pro/Windows 11 Clustered Hyper-V Dell EMC SAN VEEAM ESET Protection Mimecast HP Aruba switches … or contact us for a confidential discussion. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our More ❯
Technician Gloucester (travelling to sites in Gloucestershire 5 days per week) 6 Month Contract Rate: £200 per day (Inside IR35) Essential Skills: EUD device support experience, AD, Excgange, Windows10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence) This role is central … growing suite of conference technologies. Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and … teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management More ❯
Service Desk technician Gloucester (hybrid) 6 Month Contract Rate: £180 per day (Inside IR35) Essential Skills: NPPV3 police cleared, Driving license, Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/Sharepoint, Understanding of Incident/Problem/Change Management and Configuration Management … to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst … standard operating procedures. Skills and Experience: NPPV3 cleared or recently lapsed Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration More ❯
King's Lynn, Norfolk, England, United Kingdom Hybrid/Remote Options
Opus People Solutions
going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards. Graduates … service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active Directory/Entra ID. Configure and deploy Windows10/11 devices, including Intune-enrolled endpoints. Maintain ICT asset records and ensure accurate inventory management. Support the rollout of desktop applications and approved software. Assist … Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer training Strong understanding of Microsoft 365 administration. Knowledge of Windows10/11 operating systems. Experience with Active Directory/Entra ID. Awareness of cybersecurity best practices. Excellent communication, customer service, and problem-solving skills. Desirable Knowledge More ❯
a logical thought process. A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have good working knowledge of Windows10, Windows 11, and Android operating systems. About us At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and … and interpersonal skills, in person, verbal and written. Experience of Active Directory user and computer management Knowledge of Microsoft Office products including O365 Knowledge of Microsoft Operating Systems, Windows10, 11 and Android smart phones Desirable Understanding of ITIL process and procedure Knowledge of technologies such as PC peripherals, laptops, tablets & mobile phones Knowledge & experience of … into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants. Employer details Employer name Harrogate More ❯
and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field … deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft … change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good More ❯
About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and … support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. More ❯
Londonderry, County Londonderry, Northern Ireland, United Kingdom
Pearson Whiffin IT & Digital
network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user … . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting More ❯
Londonderry, Northallerton, North Yorkshire, England, United Kingdom
Pearson Whiffin Recruitment Ltd
network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user … . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Circle Group
progression? From day one, you will be assisting this leading healthcare organisation in a handful of projects including migrations from on-prem to 365 tenants, and migrations from Windows10 to 11. This is a practical role ideal for someone who thrives on problem-solving, enjoys working with diverse technologies, and is eager to expand their … skills in infrastructure. Key Skills required: Windows Server Active Directory, Windows10-11 Administration of Microsoft 365 Group Policy (DNS/DHCP) Familiar with virtualisation platforms Understanding of networking fundamentals and firewalls Veeam Full UK Drivers licence Desirable: Modern Workplace products: Intune, Entra Familiarity of VoIP telephony systems Here you'll be joining an … For further details and to apply, please send your up to date CV to peter.hutchins @ circlerecruitment.com for a confidential chat. Key words: IT Infrastructure, IT Support, IT Engineer Windows Server, Office 365, Azure, Intune, Network, networking Commutable from Northampton, Milton Keynes, Wellingborough, Daventry, Bedford, Kettering, Corby Circle Recruitment is acting as an Employment Agency in relation to this More ❯
to-day support and running of client's Citrix estate Responsibilities: Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR) Provide 3rd level support to Windows10/11 and Windows 2016/19 and Windows 2022/25 platforms Experience of maintaining and implementing Hyper-V and SCVMM … and applying SQL patches. Qualifications and Experience: CCA certified or higher on XenApp or XenDestkop Working environment experience: o XenApp o Xendesktop o SCCM/Manage Engine o Windows10/11 and Server 2016 - Current Familiar with virtualisation platforms (Hyper-V) Practical experience of medium size (and larger) client server environments Ability to troubleshoot 3rd More ❯
activities will involve troubleshooting service desk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows10 & 11), Office 365 applications, mobile devices (Android/Apple), VPNs, multi-factor authentication tools, Exchange email services and more. In addition … vulnerable individuals. What you bring: * Demonstrated experience providing high-level technical support in a Service Desk or Information Systems environment with particular expertise in Microsoft technologies such as Windows10 & 11 operating systems and Office 365 suite.* Proven ability to rapidly establish credibility with customers by identifying queries quickly and responding with appropriate solutions that meet More ❯
be doing Providing day-to-day 1st line IT support to staff across several school sites Responding quickly to classroom and office IT issues Supporting, installing, and maintaining Windows10/11 devices, printers, AV equipment and peripheral hardware Installing, configuring, and testing new ICT equipment, cabling, and network components Monitoring system performance and resolving software … to the schools What we are looking for Experience providing IT support within schools or the wider education sector (essential) Strong knowledge of: Microsoft Office/Microsoft 365 Windows10/11 Windows Server (e.g. Server 2016 or later) Wired and wireless LAN technologies Excellent communication skills and the ability to build strong relationships More ❯
of infrastructure initiatives across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune * Experience managing user accounts and access via Active Directory, Azure AD, and Okta * Solid understanding of … to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
and small project work as the business continues upgrading systems and improving processes. Key Responsibilities Provide 1st & 2nd line support across desktops, laptops, mobile devices and applications Troubleshoot Windows10/11, Microsoft 365 apps (Teams, OneDrive, Exchange Online) Manage tickets and resolve issues within agreed SLAs Administer Active Directory/Entra ID (user accounts, groups … permissions) Support basic networking (DNS, DHCP, Wi-Fi, connectivity issues) Deploy and configure Windows devices to standard builds Support telephony/VoIP issues Assist with upgrade and rollout projects Maintain documentation and follow internal processes What We're Looking For You should have experience in a 1st/2nd line support role and be confident working independently and … as part of a team. Essential: Solid Windows10/11 support experience Strong knowledge of Microsoft 365 (Teams, Exchange, OneDrive) Good Active Directory experience (resetting passwords, creating users, permissions, groups) Understanding of networking basics: DNS, DHCP, firewalls, Wi-Fi, subnets Experience handling tickets in a structured support environment Confident communicator with a customer-first mindset More ❯
user experience and reducing recurring demand. Job Role Responsibilities: Manage lifecycle of ServiceNow tickets log, resolve, escalate. Administer user accounts in Active Directory (group memberships, permissions). Troubleshoot Windows10/11, Microsoft 365, Azure, applications, printing, networking, and telephony. Support video conferencing systems (Teams, Zoom, meeting room facilities). Collaborate with L2/L3 colleagues …/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS, WiFi troubleshooting). Experience More ❯
Theale, Sheffield Bottom, Berkshire, United Kingdom
First Recruitment Group
user experience and reducing recurring demand. Job Role Responsibilities: Manage lifecycle of ServiceNow tickets – log, resolve, escalate. Administer user accounts in Active Directory (group memberships, permissions). Troubleshoot Windows10/11, Microsoft 365, Azure, applications, printing, networking, and telephony. Support video conferencing systems (Teams, Zoom, meeting room facilities). Collaborate with L2/L3 colleagues …/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS, WiFi troubleshooting). Experience More ❯
exceptional first-contact support to a diverse client base. Key Responsibilities: First point of contact for all support requests (phone, email, ticketing system) Remote troubleshooting and resolution across: Windows10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems Active Directory tasks (password resets, user creation) Ticket logging … Clear client communication and accurate documentation New user onboarding and IT asset preparation Contribution to service improvement initiatives Essential Requirements: Minimum 1 year MSP experience Strong knowledge of Windows10/11, Microsoft 365, and Active Directory Solid grasp of networking basics (DNS, DHCP, IP) Excellent communication and customer service skills Strong time management and prioritisation More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom
Reed
retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc) Experience in Microsoft Operating systems, Windows10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL Competency in Office 365 administration – as a user, but also More ❯
GL12, Bradley, Gloucestershire, United Kingdom Hybrid/Remote Options
Renishaw plc
support our company and help us to deliver well, having opportunities to grow and develop their own experience and technical skills. The successful candidate will provide support for Windows10 & 11 PCs on both desktop and mobile PC hardware (along with the applications installed on them) and also print devices that include both laser and thermal … diligent IT support to Renishaw employees Implement and develop systems following defined standards and procedures Keep abreast of current technologies and working practices Key requirements Good knowledge of Windows10 and 11 Basic understanding of TCP/IP and networking Knowledge of PC hardware The ability to support a variety of PC software packages Full UK More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid/Remote Options
Corriculo Ltd
covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the … I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows10 and/or O365 Experience with Active Directory – new user creation/account administration - would be highly advantageous The list above is important, but not as More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯