Principal Service Desk Analyst
- Location
- Leeds, England, United Kingdom
data sources to expand knowledge considering contextually relevant information. Troubleshoot advanced issues in all scenarios including but not limited to end user compute, server and infrastructure components, and cloud platforms,and proactively identify and investigate potential widerimpact Provide support services for Microsoft related technologies: Windows Server … methods includingmonitoringand service managementtools Identify and communicate opportunities forupstream process changesand/or system configurationchanges Create, use and share PowerShell scripts for device, server, account, and resource configuration and managementtasks Deliver a high standard of customer service for all supportqueries Maintain accurate records of customer interactions,capturing sufficiently ...