3rd Line Support Engineer
- Hiring Organisation
- Profectus Recruitment
- Location
- Oxford, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
escalation point and supporting infrastructure changes and projects. The Role Act as escalation point for complex technical issues Troubleshoot and resolve incidents across server, network, cloud and end-user environments Own high-priority tickets through to resolution Support infrastructure changes, upgrades and project delivery Carry out root cause … teams and client stakeholders Maintain accurate documentation and service records Contribute to service improvement initiatives Technical Environment Microsoft 365, Azure and identity platforms Windows Server and virtualised environments Networking, switching and firewall technologies Intune and endpoint management SharePoint and collaboration tools Backup, DR and security tooling ...