MSP - 2nd Line Support Engineer
- Hiring Organisation
- Oscar Associates (UK) Limited
- Location
- Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
client environments. Responsibilities Providing telephone, email and remote support to customers Diagnosing and resolving desktop, server, cloud and network issues Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments Handling IT administration requests and routine system maintenance Taking ownership of tickets and keeping customers updated throughout Escalating … reports for clients and internal teams About You Experience in IT support, ideally within an MSP, helpdesk or customer-facing technical environment Knowledge of Windows 10/11, Microsoft Office, Microsoft 365 and Windows Server Strong troubleshooting and problem-solving ability Excellent written and verbal communication skills Professional ...