1 to 25 of 130 Remote Customer Insight Jobs

Data and Insight Analyst - Customer Data Salary: £50,000 - £55,000 Hybrid: 2 days office based and 3 from home Location: Brighton and Hove, Sussex Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play … a key part of their Customer Data strategy at an exciting time for this successful company. Key responsibilities for this Data and Insight Analyst job include: Lead the reporting, insight and analytics for the organisation, focusing on customer data and storytelling, providing pro-active reporting and … actionable insights with a strong emphasis on customer acquisition and engagement and optimising lifetime member value. Regular monitoring and reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who … are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout … the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role: The Customer Success Executive is a pivotal, customer-facing role responsible for ensuring our largest enterprise clients achieve their critical business objectives through the strategic … use of solutions. By building long-term, value-driven relationships, this role navigates complex customer political landscapes and positions us as a trusted partner at all levels of the account. Success is rooted in creating and implementing customer success plans that align with customer goals, driving knowledge … paving the way for us to become a strategic thought partner by sharing relevant insights and leveraging internal expertise at the right moments. The Customer Success Executive also ensures seamless onboarding experiences, fosters ongoing customer engagement through regular touchpoints like reviews and training, and monitors key metrics such More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that … provide insight into customers and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical … methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language More ❯

role Ready to head up Moorepays product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … Youll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. Youll be working closely with our tight-knit marketing team, including acquisition gurus, our marketing … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role: The Customer Success Executive is a pivotal, customer-facing role responsible for ensuring our largest enterprise clients achieve their critical business objectives through the strategic … use of solutions. By building long-term, value-driven relationships, this role navigates complex customer political landscapes and positions us as a trusted partner at all levels of the account. Success is rooted in creating and implementing customer success plans that align with customer goals, driving knowledge … paving the way for us to become a strategic thought partner by sharing relevant insights and leveraging internal expertise at the right moments. The Customer Success Executive also ensures seamless onboarding experiences, fosters ongoing customer engagement through regular touchpoints like reviews and training, and monitors key metrics such More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer … coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized teams More ❯

is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience. The role Helping shape our vision for how we maximise the value of our Salesforce investment with respect to our loan originations funnel. … Gathering and understanding customer requirements with respect to enabling a high performing originations funnel that is ready to scale. Working with teams across the business to ensure we have a cohesive product, user experience, and roadmap that aligns to our OKRs. Use your market understanding and domain expertise to … goals for your product team. Collaborate with cross-functional teams to generate ideas and solve problems. Use qualitative and quantitative tools to understand the customer and develop customer-centric products that meet their needs. Ensure that the team maintains a focus on execution, defining quality outputs and escalating More ❯

Education. This role sits at the intersection of commercial, product, and buyer insight. You'll lead early-stage discovery and validation work, turning complex customer needs into compelling value propositions, scalable go-to-market strategies, and differentiated positioning. You'll play a pivotal role in the success of Tailo … s expansion-ensuring we deeply understand customer pain points, find routes to budget, and articulate how Tailo delivers tangible outcomes for learners and institutions alike. You'll report into the Director of Product, working closely with our CEO, CMO Product, GTM, and Design teams. Although this role sits within … a rare opportunity to shape both the narrative and strategy of a high-impact accessibility product from the ground up. Key Responsibilities Market Discovery & Customer Insight Conduct deep qualitative and quantitative research with buyers, stakeholders, and users to map needs, pain points, KPIs, and budget pathways. Validate and More ❯

The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements. Responsibilities Gather requirements and lead the app product from an internal perspective to deliver the best customer experience Work with the onsite … and drive this relationship to create value, ensuring timely delivery and alignment with business goals Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities Work alongside the customer team to ensuring a seamless experience across all customer touch points Maintain … and manage integrations with internal and external systems and troubleshoot problems Optimise and own the continuous improvement of the app based on data - customer insight, direct and cross functional feedback Own the app store requirements including reviews and community management Attract, engage and retain customers through proactive strategies More ❯

join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do. You will own & deliver areas of easyJet's web products and experiences for our customers, driving commercial … return and increased customer engagement & satisfaction. You'll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at … hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment. A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness. Data-driven in your approach, basing decisions on facts rather More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to … availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within … our Customer Service department. The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence More ❯

Social Media & Customer Executive Staffordshire, 2 days in the office 3 WFH Home Interiors brand Highlights: Over 25 years trading experience £1 Billion Turnover Record breaking year for the past 5 years Global, UK, Europe and USA. My client are a leading global Home Interiors and renowned luxury consumer … some fantastic talent across Marketing/Brand, Digital, CRM, Insights & Analytics. They are a brand lead by Marketing but supported by Data – keeping the customer and customer experience as the focus. Committed to innovation, customer satisfaction, and a dynamic work culture, they are looking for a talented … and growing the company’s Social Media and Community forums. This role ensures that the forums are engaging, supportive, and valuable spaces for discussion, customer support, and brand advocacy. The role will facilitate conversations, address customer queries, engage with the community, and collaborate with internal teams to drive More ❯

We only launched in 2019 but already we have: Become the fastest growing, lowest cost, highest margin travel business in the UK Achieved milestone customer numbers and taken almost 2 million customers away in our latest full year of trading, delivering significant profits to the easyJet group Launched an … delivering the payments roadmap for easyJet holidays. This role will add value by delivering enhancements to our payment systems that are efficient, secure, and customer-friendly; enhancing the effectiveness of payment pages across the business, reducing payment error rate, and driving conversion rate. This is a permanent vacancy, based … liaison point with Business/IT stakeholders to understand and translate business requirements into market leading online experiences for payments. Use a mixture of customer insight, analytics, usability results, and best practice knowledge to recommend, prioritize, shape and deliver improvements, often working with UX consultants and agencies. Collaborating More ❯

driven CRM specialist with a passion for creating impactful, multi-channel marketing campaigns? Do you thrive in a fast-paced, sports-focused environment where customer insights shape every decision? We're recruiting for a B2C professional sports business driven by data, customer insight, and high-impact marketing. … for planning, building, and delivering cross-channel marketing campaigns-with a core focus on email marketing . You'll also take ownership of our customer data ecosystem, including data integrations, manual data flows, and the implementation of best-in-class data management practices . This role is ideal for … someone who thrives on both operational execution and data strategy , and who understands how to use customer data to drive meaningful marketing results. Please Note: Proficiency in Italian and a minimum of three years of relevant experience are essential requirements for this role. Key Responsibilities : CRM & Campaign Execution Plan More ❯

This position will be a key member of the AXA IM Global Marketing Operations team, working closely with others to deliver actionable data-driven customer insights, develop and manage methodology to evaluate marketing campaigns, and show results in data visualization tools and dashboards. This role will work closely with … a culture of collaboration and data-driven experimentation. The analyst will undertake numerous activities such as deep dive data analytics to explain and predict customer behavior and deliver actionable insights that will improve the customer experience, help refine marketing activities, and drive business growth. Your role and responsibilities … Develop and manage methodology to evaluate marketing campaigns and show results in data visualization tools and dashboards. Ensure data accuracy, consistency, and integrity. Provide insight/data planning support to the campaign planning cycle for Local and Global Markets. Look at data from all areas of the business, developing More ❯

a Data Analyst to join a dynamic team within a prestigious sports organization. This is an exciting opportunity to work on a variety of customer analytics projects, focusing on segmentation, churn, and retention using membership and event data. Key Responsibilities: Analyze customer data from membership and event sources … dataflows to ensure accurate and accessible data. Work closely with the CRM team to support campaigns and personalization strategies. Lead and contribute to key insight projects, including attendee profiling, membership renewal analysis, and booking traffic trends. Create and deliver data reports and dashboards using SQL and Python. Ideal Candidate … experience in a data analyst role. Strong SQL skills (essential). Experience with Python (preferred) and running monthly scripts. Familiarity with CRM teams and customer insight projects. Bonus points for experience with Salesforce and CRM Analytics . Excellent communication skills, with the ability to present insights clearly to More ❯

chefs since 2012. Our targets are ambitious, and this is a very exciting time for the business. Our focus remains on delivering an outstanding customer experience while driving significant growth. Role Overview We are seeking an Ecommerce Trading Manager (and food nerd!), with a merchandising or data insight … KPIs - such as ecommerce revenue mix by channel, AOV, conversion rates, exits, bounce, active customers, ROI - and use learnings to drive improvements Own online customer acquisition via SEO, PPC & Paid Social - supported by agencies and freelancers; as well as email flow lifecycle marketing Work with our development agency to … functionality and explore new technologies to enhance performance and user experience Keep up to date with latest ecom and marketing tech Own the ecommerce customer experience - from brand aesthetic, site navigation, through to oversight of new product listings (and delistings) Drive improvements in site navigation, imagery and information clarity More ❯

growth initiatives. Set clear goals, create an environment of accountability, and support their development as product leaders. Deeply understand our users: Use data, behavioural insight, and qualitative research to understand what drives user behaviour across geographies. Uncover both common threads and local nuances. Collaborate across disciplines: Work cross-functionally … not a set of siloed tactics. You can architect the processes, rituals, and culture that underpin strong execution. Empathetic and curious: You bring deep customer insight into your decision-making. You're as comfortable watching user sessions as you are digging into dashboards. Collaborative by default: You bring … consistency. Strong grasp of growth mechanics-acquisition funnels, onboarding flows, engagement loops, and retention strategies. Hands-on experience with experimentation frameworks, analytics, and user insight methodologies. A leadership style that balances ambition with humility, drive with empathy. Exceptional communication skills-you're able to bring clarity to complexity and More ❯

Manager will craft a collection of API propositions that meets the needs of our partners, external developers, and internal developers. Using strategic thinking and customer analysis to deeply understand the range of developer personas we want to attract and drive to our developer experience platform. The role will need … to provide competitive and market insight into the pain points we can solve with our APIs, developer platforms, ecosystems, marketplaces, and app stores, and the trends including intelligent developer technologies, and creating clarity around how we win. To do this will require significant understanding of technical solutions that can … be monetised, how to build out customer segmentation strategies, and clarity around vertical industries we want to serve and crafting targeted propositions to enable the regional growth plans. What's in it for you? You will be responsible for the creation and delivery of creative and disruptive value propositions More ❯

Build the framework and processes to effectively capture market and competitive intelligence. Lead research initiatives to gather and synthesise market trends, competitor strategies, and customer insights, redefining them into actionable strategies for sales and product teams. Claims Development: Develop external claims showcasing product capabilities, supported by robust data and More ❯

reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware. In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry … Products : A proven track record of successfully managing projects for products at scale (experience with large-scale consumer tech is a plus). Technical & Customer Insight : You understand technology deeply and recognize what our customers want, translating user needs into actionable product goals. Fast-Growing Environment : Ability to More ❯