Period
to 19 November 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the South East during the 6 months to 19 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
19 Nov 2019
Same period 2018 Same period 2017
Rank 130 109 105
Rank change year-on-year -21 -4 -12
Permanent jobs requiring a Support Analyst 588 791 945
As % of all permanent IT jobs advertised in the South East 2.33% 2.77% 3.11%
As % of the Job Titles category 2.43% 2.87% 3.22%
Number of salaries quoted 531 720 870
South East median annual salary £30,000 £29,500 £28,000
Median salary % change year-on-year +1.69% +5.36% -3.45%
10th Percentile £20,750 £20,000 £20,500
90th Percentile £47,500 £47,500 £42,500
England median annual salary £30,500 £32,500 £31,000
% change year-on-year -6.15% +4.84% -1.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 24,191 27,532 29,367
% of permanent IT jobs with a recognized job title 95.96% 96.38% 96.75%
Number of salaries quoted 19,864 22,892 24,525
South East median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £75,000 £70,000 £67,500
England median annual salary £52,464 £50,000 £50,000
% change year-on-year +4.93% - +5.26%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Support Analyst in the South East over the 6 months to 19 November 2019.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 19 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -49 144 £31,000 -4.62% 49
Surrey -9 141 £30,000 +7.14% 16
West Sussex +33 113 £31,000 -4.62% 12
Hampshire -34 109 £26,500 +1.92% 14
Berkshire +17 100 £31,250 -13.79% 28
East Sussex +19 41 £30,000 - 2
Kent -1 37 £30,000 - 7
Buckinghamshire -40 34 £30,250 -2.42% 14
Oxfordshire -30 10 £31,750 +5.83% 7
Middlesex -5 3 £37,500 -25.00%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 19 November 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 289 (49.15%) Windows
2 193 (32.82%) SQL
3 187 (31.80%) Active Directory
4 177 (30.10%) Microsoft
5 146 (24.83%) Windows Server
6 138 (23.47%) Office 365
7 117 (19.90%) Problem-Solving
8 111 (18.88%) Microsoft Office
9 97 (16.50%) ITIL
10 96 (16.33%) VMware
11 82 (13.95%) Windows 7
12 77 (13.10%) Windows 10
13 73 (12.41%) Finance
14 69 (11.73%) Linux
15 66 (11.22%) MS Exchange
16 58 (9.86%) SLA
17 57 (9.69%) CRM
18 53 (9.01%) Analytical Skills
19 51 (8.67%) TCP/IP
20 50 (8.50%) DNS
21 49 (8.33%) DHCP
22 48 (8.16%) Microsoft Excel
23 47 (7.99%) Windows Server 2012
24 46 (7.82%) Azure
25 45 (7.65%) Degree
26 43 (7.31%) SQL Server
27 41 (6.97%) VMware Infrastructure
28 38 (6.46%) SharePoint
28 38 (6.46%) Unix
29 37 (6.29%) VoIP

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (11.22%) MS Exchange
2 38 (6.46%) SharePoint
3 29 (4.93%) IIS
4 9 (1.53%) Exchange Server 2013
5 8 (1.36%) Exchange Server 2010
6 7 (1.19%) Apache
6 7 (1.19%) Skype for Business
7 4 (0.68%) IBM Domino
7 4 (0.68%) IBM Notes
7 4 (0.68%) WebLogic
8 3 (0.51%) Tomcat
9 1 (0.17%) CICS
9 1 (0.17%) CMS
9 1 (0.17%) Confluence
9 1 (0.17%) Jetty
9 1 (0.17%) MS Project Server
9 1 (0.17%) NetWeaver
9 1 (0.17%) nginx
9 1 (0.17%) SAS
9 1 (0.17%) SharePoint Server
Applications
1 111 (18.88%) Microsoft Office
2 48 (8.16%) Microsoft Excel
3 7 (1.19%) Microsoft PowerPoint
3 7 (1.19%) MS Visio
4 5 (0.85%) Spreadsheet
5 2 (0.34%) Acrobat
6 1 (0.17%) Microsoft Project
6 1 (0.17%) Notepad++
Business Applications
1 13 (2.21%) Dynamics CRM
2 9 (1.53%) Salesforce.com CRM
3 5 (0.85%) Dynamics NAV
3 5 (0.85%) NetSuite
4 4 (0.68%) Sage X3
5 3 (0.51%) Dynamics AX
5 3 (0.51%) SAP SD
6 2 (0.34%) Dynamics GP
6 2 (0.34%) Oracle Assets
6 2 (0.34%) Oracle Cash Management
6 2 (0.34%) Oracle EBS
6 2 (0.34%) Oracle EBS R12
6 2 (0.34%) Oracle ERP
6 2 (0.34%) Oracle Financials
6 2 (0.34%) Oracle General Ledger
6 2 (0.34%) Oracle iProcurement
6 2 (0.34%) Oracle Payables
6 2 (0.34%) Oracle Receivables
6 2 (0.34%) SAP Oil and Gas
7 1 (0.17%) Elite 3E
Cloud Services
1 138 (23.47%) Office 365
2 46 (7.82%) Azure
3 23 (3.91%) SaaS
4 12 (2.04%) Power Platform
5 9 (1.53%) AWS
5 9 (1.53%) OneDrive
6 8 (1.36%) Cloud Computing
7 7 (1.19%) Dynamics 365
8 6 (1.02%) IaaS
9 5 (0.85%) G Suite
10 4 (0.68%) GCP
10 4 (0.68%) PowerApps
10 4 (0.68%) Serverless
11 3 (0.51%) Akamai
12 2 (0.34%) Azure Active Directory
12 2 (0.34%) PaaS
13 1 (0.17%) IBM Cloud
13 1 (0.17%) Microsoft Flow
13 1 (0.17%) Mimecast
13 1 (0.17%) Yammer
Communications & Networking
1 51 (8.67%) TCP/IP
2 50 (8.50%) DNS
3 49 (8.33%) DHCP
4 37 (6.29%) Firewall
4 37 (6.29%) VoIP
5 30 (5.10%) LAN
6 26 (4.42%) WAN
7 21 (3.57%) VPN
8 16 (2.72%) NAS
9 15 (2.55%) Internet
10 14 (2.38%) Skype
11 13 (2.21%) SAN
12 12 (2.04%) VLAN
13 10 (1.70%) FTP
14 8 (1.36%) HTTPS
15 7 (1.19%) Wireless
16 6 (1.02%) Wi-Fi
17 5 (0.85%) Extranet
17 5 (0.85%) Intranet
17 5 (0.85%) Telnet
Database & Business Intelligence
1 43 (7.31%) SQL Server
2 13 (2.21%) SQL Server Integration Services
3 12 (2.04%) Oracle Database
3 12 (2.04%) Relational Database
3 12 (2.04%) SQL Server Analysis Services
4 9 (1.53%) NoSQL
5 7 (1.19%) Power BI
5 7 (1.19%) RDBMS
5 7 (1.19%) SQL Server Reporting Services
6 6 (1.02%) BusinessObjects
6 6 (1.02%) Crystal Reports
7 5 (0.85%) MongoDB
8 4 (0.68%) MySQL
8 4 (0.68%) SAP BW
9 3 (0.51%) Apache Cassandra
9 3 (0.51%) Big Data
9 3 (0.51%) PostgreSQL
10 2 (0.34%) InfluxDB
10 2 (0.34%) MariaDB
10 2 (0.34%) SQL Server 2012
Development Applications
1 16 (2.72%) JIRA
2 6 (1.02%) PowerBuilder
3 2 (0.34%) AdminStudio
3 2 (0.34%) AutoIt
3 2 (0.34%) Git (software)
3 2 (0.34%) InstallShield
3 2 (0.34%) MSI
4 1 (0.17%) Bitbucket
4 1 (0.17%) GitLab
4 1 (0.17%) Hudson
4 1 (0.17%) Jenkins
4 1 (0.17%) Vagrant
General
1 73 (12.41%) Finance
2 27 (4.59%) Retail
3 22 (3.74%) Telecoms
4 13 (2.21%) Manufacturing
5 12 (2.04%) Back Office
5 12 (2.04%) Italian Language
5 12 (2.04%) Online Betting
6 11 (1.87%) Electronics
6 11 (1.87%) Marketing
6 11 (1.87%) Portuguese Language
7 9 (1.53%) Public Sector
8 7 (1.19%) Legal
9 6 (1.02%) Aerospace
9 6 (1.02%) Law
10 5 (0.85%) Advertising
10 5 (0.85%) Automotive
10 5 (0.85%) French Language
10 5 (0.85%) German Language
11 4 (0.68%) Polish Language
11 4 (0.68%) Spanish Language
Libraries, Frameworks & Software Standards
1 25 (4.25%) .NET
2 19 (3.23%) XML
3 11 (1.87%) EDI
4 10 (1.70%) Web Services
5 8 (1.36%) HTML
6 6 (1.02%) JSON
7 5 (0.85%) CSS
8 4 (0.68%) AngularJS
8 4 (0.68%) WebRTC
9 3 (0.51%) LAMP
9 3 (0.51%) XML Schema
10 2 (0.34%) Django
10 2 (0.34%) Flash
10 2 (0.34%) Oracle Fusion
10 2 (0.34%) WCF
11 1 (0.17%) .NET Framework
11 1 (0.17%) ActiveMQ
11 1 (0.17%) ASP.NET
11 1 (0.17%) Middleware
11 1 (0.17%) RabbitMQ
Miscellaneous
1 53 (9.01%) Analytical Skills
2 20 (3.40%) EPoS
3 17 (2.89%) Reinsurance
4 16 (2.72%) Driving Licence
4 16 (2.72%) Self-Motivation
5 12 (2.04%) Management Information System
6 11 (1.87%) AS400
6 11 (1.87%) iSeries
7 9 (1.53%) User Experience
7 9 (1.53%) Video Conferencing
8 8 (1.36%) Client/Server
8 8 (1.36%) FMCG
9 7 (1.19%) iPhone
10 6 (1.02%) Enterprise Storage
11 5 (0.85%) Hybrid Cloud
12 4 (0.68%) Analytical Mindset
13 3 (0.51%) Fat Client
13 3 (0.51%) iPad
13 3 (0.51%) Linux Command Line
13 3 (0.51%) Smartphone
Operating Systems
1 289 (49.15%) Windows
2 146 (24.83%) Windows Server
3 82 (13.95%) Windows 7
4 77 (13.10%) Windows 10
5 69 (11.73%) Linux
6 47 (7.99%) Windows Server 2012
7 38 (6.46%) Unix
8 19 (3.23%) Windows Server 2008
9 8 (1.36%) Android
9 8 (1.36%) CentOS
10 7 (1.19%) Windows 8
11 4 (0.68%) Red Hat Enterprise Linux
12 3 (0.51%) Apple iOS
13 2 (0.34%) Debian
13 2 (0.34%) Mac OS
13 2 (0.34%) Mac OS X
13 2 (0.34%) Ubuntu
13 2 (0.34%) Windows Server 2003
14 1 (0.17%) MVS
14 1 (0.17%) Windows XP
Processes & Methodologies
1 117 (19.90%) Problem-Solving
2 97 (16.50%) ITIL
3 57 (9.69%) CRM
4 32 (5.44%) Change Management
5 30 (5.10%) Root Cause Analysis
5 30 (5.10%) Service Management
6 28 (4.76%) Time Management
7 26 (4.42%) Proactive Monitoring
8 23 (3.91%) ERP
9 22 (3.74%) Mentoring
10 21 (3.57%) Computer Science
11 19 (3.23%) Analytics
11 19 (3.23%) Business Intelligence
12 18 (3.06%) Problem Management
13 17 (2.89%) Incident Management
13 17 (2.89%) User Acceptance Testing
14 16 (2.72%) SDLC
15 14 (2.38%) Project Delivery
16 13 (2.21%) Server Building
16 13 (2.21%) Tech Ops
Programming Languages
1 193 (32.82%) SQL
2 23 (3.91%) PowerShell
3 22 (3.74%) C#
4 18 (3.06%) T-SQL
5 11 (1.87%) RPG
6 10 (1.70%) Java
6 10 (1.70%) JavaScript
6 10 (1.70%) Python
7 9 (1.53%) PL/SQL
8 5 (0.85%) VBA
9 4 (0.68%) C++
10 3 (0.51%) Bash Shell
10 3 (0.51%) R
10 3 (0.51%) Shell Script
10 3 (0.51%) VBScript
11 2 (0.34%) Perl
11 2 (0.34%) PHP
11 2 (0.34%) VB
12 1 (0.17%) COBOL
12 1 (0.17%) JCL
Qualifications
1 45 (7.65%) Degree
2 26 (4.42%) Microsoft Certification
3 15 (2.55%) A+ Certification
4 13 (2.21%) MCSA
4 13 (2.21%) MCSE
5 11 (1.87%) Computer Science Degree
6 9 (1.53%) MCP
7 8 (1.36%) Security Cleared
8 7 (1.19%) ITIL Certification
9 5 (0.85%) Cisco Certification
9 5 (0.85%) ITIL Foundation Certificate
10 4 (0.68%) DBS Check
10 4 (0.68%) MCITP
11 3 (0.51%) AAT
12 2 (0.34%) PhD
12 2 (0.34%) SC Cleared
13 1 (0.17%) CCNA
13 1 (0.17%) CTC Cleared
13 1 (0.17%) Master's Degree
13 1 (0.17%) MCDBA
Quality Assurance & Compliance
1 58 (9.86%) SLA
2 17 (2.89%) PCI DSS
3 4 (0.68%) Cyber Essentials
3 4 (0.68%) GDPR
3 4 (0.68%) ISO/IEC 27001
3 4 (0.68%) Sarbanes-Oxley
4 1 (0.17%) Data Quality
4 1 (0.17%) IFRS
4 1 (0.17%) ITGC
4 1 (0.17%) QA
System Software
1 187 (31.80%) Active Directory
2 41 (6.97%) VMware Infrastructure
3 32 (5.44%) Hyper-V
4 14 (2.38%) XenDesktop
5 13 (2.21%) VMware ESXi
6 12 (2.04%) vSphere
7 10 (1.70%) Terminal Services
8 9 (1.53%) Docker
9 4 (0.68%) Firmware
10 3 (0.51%) Virtual Machines
10 3 (0.51%) XenApp
11 1 (0.17%) KVM
11 1 (0.17%) Microsoft Virtual Server
11 1 (0.17%) Virtual Servers
Systems Management
1 17 (2.89%) SCCM
2 12 (2.04%) vRealize
3 9 (1.53%) Backup Exec
3 9 (1.53%) Kubernetes
3 9 (1.53%) SCOM
4 8 (1.36%) Microsoft Intune
5 6 (1.02%) EMC NetWorker
5 6 (1.02%) NetBackup
5 6 (1.02%) WSUS
6 5 (0.85%) Microsoft Data Protection Manager
7 4 (0.68%) Perfmon
8 2 (0.34%) Ansible
9 1 (0.17%) Consul
9 1 (0.17%) FortiGate
9 1 (0.17%) Packer
9 1 (0.17%) Puppet
9 1 (0.17%) Symantec Endpoint Protection
9 1 (0.17%) Terraform
9 1 (0.17%) Tivoli
9 1 (0.17%) Tivoli Storage Manager
Vendors
1 177 (30.10%) Microsoft
2 96 (16.33%) VMware
3 35 (5.95%) Citrix
4 28 (4.76%) IBM
5 25 (4.25%) Oracle
6 24 (4.08%) ServiceNow
7 23 (3.91%) SAP
8 21 (3.57%) Cisco
9 20 (3.40%) HP
10 18 (3.06%) Salesforce.com
11 13 (2.21%) Google
12 10 (1.70%) Sage
13 9 (1.53%) Red Hat
14 7 (1.19%) Apple
15 6 (1.02%) CommVault
15 6 (1.02%) F5
15 6 (1.02%) Orchard
16 5 (0.85%) Dell
16 5 (0.85%) Meraki
16 5 (0.85%) Spiceworks