Period
to 15 December 2018

The median annual salary for a Support Analyst was £29,000 in advertised job vacancies in the South East during the 6 months to 15 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 114 105 95
Rank change year-on-year -9 -10 +4
Permanent jobs requiring a Support Analyst 766 953 1,068
As % of all permanent IT jobs advertised in the South East 2.75% 3.04% 3.15%
As % of the Job Titles category 2.86% 3.15% 3.24%
Number of salaries quoted 693 884 927
South East median annual salary £29,000 £27,500 £29,000
Median salary % change year-on-year +5.45% -5.17% -
10th Percentile £20,000 £20,075 £20,750
90th Percentile £47,500 £42,500 £45,000
England median annual salary £32,500 £30,000 £32,000
% change year-on-year +8.33% -6.25% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 26,811 30,280 32,967
% of permanent IT jobs with a recognized job title 96.33% 96.69% 97.13%
Number of salaries quoted 22,151 25,250 27,572
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £26,250 £26,250
90th Percentile £72,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Support Analyst in the South East over the 6 months to 15 December 2018.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -29 260 £32,500 +20.37% 22
Surrey +11 183 £26,876 -5.70% 7
Hampshire +17 181 £26,000 -3.70% 15
Berkshire -52 110 £37,500 +25.00% 9
Buckinghamshire -13 95 £32,250 +29.00% 7
West Sussex -15 76 £32,500 +8.33% 3
Oxfordshire +21 55 £30,000 +9.09% 6
East Sussex -4 36 £30,000 - 3
Kent +3 27 £30,000 +9.09% 3
Middlesex -11 1 £50,000 +37.93%
Sussex - 1 - -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 15 December 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 374 (48.83%) Windows
2 301 (39.30%) Microsoft
3 232 (30.29%) SQL
4 217 (28.33%) Active Directory
5 161 (21.02%) Microsoft Office
5 161 (21.02%) Problem-Solving
6 144 (18.80%) ITIL
7 131 (17.10%) Oracle
8 126 (16.45%) Windows Server
9 123 (16.06%) SQL Server
10 120 (15.67%) Office 365
11 119 (15.54%) Windows 7
12 104 (13.58%) Linux
12 104 (13.58%) Windows 10
13 103 (13.45%) SLA
14 88 (11.49%) Finance
15 80 (10.44%) Unix
16 71 (9.27%) Degree
17 65 (8.49%) Windows Server 2008
18 62 (8.09%) Microsoft Excel
19 60 (7.83%) Windows Server 2012
20 59 (7.70%) Microsoft Certification
20 59 (7.70%) LAN
21 57 (7.44%) Incident Management
22 55 (7.18%) Firewall
23 54 (7.05%) WAN
24 53 (6.92%) Root Cause Analysis
25 52 (6.79%) VMware
26 51 (6.66%) .NET
27 50 (6.53%) Problem Management

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (4.70%) SharePoint
2 25 (3.26%) WebLogic
3 23 (3.00%) IIS
4 20 (2.61%) MS Exchange
5 13 (1.70%) MQSeries
6 12 (1.57%) BizTalk Server
7 10 (1.31%) Confluence
8 9 (1.17%) WebSphere
9 8 (1.04%) SharePoint 2013
10 7 (0.91%) Skype for Business
11 5 (0.65%) Apache
12 4 (0.52%) Tomcat
13 3 (0.39%) Adobe Experience Manager
13 3 (0.39%) SharePoint 2010
14 2 (0.26%) Oracle SOA Suite
14 2 (0.26%) SAP Portal
15 1 (0.13%) JBoss
15 1 (0.13%) WebLogic Portal
15 1 (0.13%) WebSphere Application Server
Applications
1 161 (21.02%) Microsoft Office
2 62 (8.09%) Microsoft Excel
3 13 (1.70%) MS Visio
4 9 (1.17%) Microsoft PowerPoint
5 3 (0.39%) Microsoft Project
6 1 (0.13%) Spreadsheet
Business Applications
1 26 (3.39%) Oracle EBS
1 26 (3.39%) Oracle EBS R12
2 24 (3.13%) Dynamics CRM
3 19 (2.48%) Oracle 11i
4 14 (1.83%) Oracle Payroll
5 12 (1.57%) Oracle HRMS
6 10 (1.31%) Oracle Assets
6 10 (1.31%) Oracle Financials
6 10 (1.31%) Oracle Receivables
7 9 (1.17%) Oracle General Ledger
7 9 (1.17%) Oracle Payables
8 7 (0.91%) Oracle Internet Expenses
8 7 (0.91%) Oracle iProcurement
8 7 (0.91%) SAP CO
8 7 (0.91%) SAP FI
8 7 (0.91%) SAP FI/CO
9 6 (0.78%) Dynamics NAV
10 5 (0.65%) NetSuite
10 5 (0.65%) SAP SD
11 4 (0.52%) Unit4 Business World
Cloud Services
1 120 (15.67%) Office 365
2 42 (5.48%) Microsoft Azure
3 14 (1.83%) SaaS
4 11 (1.44%) Akamai
5 7 (0.91%) IaaS
6 6 (0.78%) Amazon AWS
7 5 (0.65%) OneDrive
8 4 (0.52%) Azure Active Directory
9 3 (0.39%) Adobe Analytics
9 3 (0.39%) Cloud Computing
9 3 (0.39%) Dynamics 365
9 3 (0.39%) G Suite
9 3 (0.39%) ServiceMax
10 1 (0.13%) iTunes
10 1 (0.13%) Mimecast
Communications & Networking
1 59 (7.70%) LAN
2 55 (7.18%) Firewall
3 54 (7.05%) WAN
4 48 (6.27%) TCP/IP
5 46 (6.01%) VoIP
6 40 (5.22%) Wi-Fi
7 36 (4.70%) DHCP
8 30 (3.92%) DNS
8 30 (3.92%) WLAN
9 24 (3.13%) SAN
10 21 (2.74%) VPN
11 20 (2.61%) Wireless
12 14 (1.83%) VLAN
13 10 (1.31%) Network Security
14 9 (1.17%) MPLS
14 9 (1.17%) Remote Desktop
15 8 (1.04%) Extranet
15 8 (1.04%) PBX
16 7 (0.91%) Internet
16 7 (0.91%) Wireshark
Database & Business Intelligence
1 123 (16.06%) SQL Server
2 29 (3.79%) Oracle Database
3 25 (3.26%) Oracle Reports
4 18 (2.35%) Relational Database
4 18 (2.35%) SQL Server 2008
5 16 (2.09%) RDBMS
6 10 (1.31%) SQL Server Integration Services
7 9 (1.17%) Crystal Reports
8 8 (1.04%) SQL Server Reporting Services
9 7 (0.91%) Apache Cassandra
10 6 (0.78%) MySQL
10 6 (0.78%) SQL Server 2012
11 4 (0.52%) Oracle Database 10g
11 4 (0.52%) SQL Server 2005
11 4 (0.52%) SQL Server 2014
11 4 (0.52%) SQL Server 2016
11 4 (0.52%) SQL Server Analysis Services
12 3 (0.39%) DB2
13 2 (0.26%) Adabas
13 2 (0.26%) Data Warehouse
Development Applications
1 28 (3.66%) JIRA
2 20 (2.61%) Oracle Forms
3 3 (0.39%) Visual Studio
4 2 (0.26%) ClearQuest
4 2 (0.26%) SQL Server Management Studio (SSMS)
4 2 (0.26%) Team Foundation Server
5 1 (0.13%) Firebug
5 1 (0.13%) Hudson
5 1 (0.13%) Visual Studio Team System
General
1 88 (11.49%) Finance
2 19 (2.48%) French Language
3 17 (2.22%) Back Office
4 16 (2.09%) Retail
4 16 (2.09%) Telecoms
5 12 (1.57%) Automotive
5 12 (1.57%) German Language
5 12 (1.57%) Italian Language
5 12 (1.57%) Spanish Language
6 11 (1.44%) Advertising
7 9 (1.17%) Banking
7 9 (1.17%) Pharmaceutical
8 8 (1.04%) Electronics
8 8 (1.04%) Manufacturing
9 7 (0.91%) Billing
10 6 (0.78%) Marketing
11 4 (0.52%) Arabic Language
11 4 (0.52%) Polish Language
11 4 (0.52%) Russian Language
11 4 (0.52%) Swedish Language
Libraries, Frameworks & Software Standards
1 51 (6.66%) .NET
2 29 (3.79%) XML
3 28 (3.66%) HTML
4 17 (2.22%) ASP.NET
5 16 (2.09%) Middleware
6 15 (1.96%) CSS
7 13 (1.70%) Oracle Fusion
8 9 (1.17%) RabbitMQ
9 8 (1.04%) Web Services
9 8 (1.04%) XSLT
10 7 (0.91%) FIX Protocol
10 7 (0.91%) JSON
11 6 (0.78%) 802.1X
11 6 (0.78%) SAP Fiori
11 6 (0.78%) Spring
12 4 (0.52%) .NET Framework
12 4 (0.52%) REST
13 3 (0.39%) WCF
14 2 (0.26%) EDI
14 2 (0.26%) LAMP
Miscellaneous
1 46 (6.01%) Self-Motivation
2 45 (5.87%) Analytical Skills
3 28 (3.66%) Data Centre
4 27 (3.52%) Management Information System
5 17 (2.22%) Fintech
6 14 (1.83%) Driving Licence
6 14 (1.83%) Life Science
7 13 (1.70%) Analytical Mindset
7 13 (1.70%) Virtual Team
8 10 (1.31%) Video Conferencing
9 9 (1.17%) CMDB
9 9 (1.17%) iPhone
10 8 (1.04%) AS400
10 8 (1.04%) Blackberry
10 8 (1.04%) iPad
10 8 (1.04%) iSeries
11 6 (0.78%) Enterprise Software
11 6 (0.78%) Linux Command Line
12 5 (0.65%) EPoS
12 5 (0.65%) Thin Client
Operating Systems
1 374 (48.83%) Windows
2 126 (16.45%) Windows Server
3 119 (15.54%) Windows 7
4 104 (13.58%) Linux
4 104 (13.58%) Windows 10
5 80 (10.44%) Unix
6 65 (8.49%) Windows Server 2008
7 60 (7.83%) Windows Server 2012
8 46 (6.01%) Windows 8
9 17 (2.22%) Windows XP
10 9 (1.17%) Apple iOS
10 9 (1.17%) Windows Mobile
11 8 (1.04%) Windows Server 2003
12 6 (0.78%) zOS
13 5 (0.65%) Android
13 5 (0.65%) CentOS
13 5 (0.65%) Debian
13 5 (0.65%) Ubuntu
14 4 (0.52%) Mac OS X
14 4 (0.52%) Windows 2000 Server
Processes & Methodologies
1 161 (21.02%) Problem-Solving
2 144 (18.80%) ITIL
3 57 (7.44%) Incident Management
4 53 (6.92%) Root Cause Analysis
5 50 (6.53%) Problem Management
6 46 (6.01%) CRM
7 43 (5.61%) Service Management
8 33 (4.31%) ITSM
9 30 (3.92%) Change Management
9 30 (3.92%) Computer Science
10 26 (3.39%) Mentoring
11 24 (3.13%) Logistics
11 24 (3.13%) Service Delivery
12 22 (2.87%) Mathematics
13 21 (2.74%) Disaster Recovery
14 20 (2.61%) Coaching
15 18 (2.35%) Agile Software Development
15 18 (2.35%) Data Management
15 18 (2.35%) ERP
16 17 (2.22%) Asset Management
Programming Languages
1 232 (30.29%) SQL
2 49 (6.40%) C#
3 45 (5.87%) PL/SQL
4 27 (3.52%) Java
5 25 (3.26%) JavaScript
6 17 (2.22%) PowerShell
7 16 (2.09%) Bash Shell
7 16 (2.09%) T-SQL
8 15 (1.96%) PHP
9 13 (1.70%) Python
10 11 (1.44%) Shell Script
11 8 (1.04%) Perl
11 8 (1.04%) VB
12 7 (0.91%) C
13 5 (0.65%) C++
13 5 (0.65%) Ruby
14 3 (0.39%) VBA
14 3 (0.39%) VBScript
15 2 (0.26%) COBOL
15 2 (0.26%) VB.NET
Qualifications
1 71 (9.27%) Degree
2 59 (7.70%) Microsoft Certification
3 43 (5.61%) Security Cleared
4 38 (4.96%) SC Cleared
5 29 (3.79%) MCSE
6 27 (3.52%) A+ Certification
7 23 (3.00%) MCP
8 21 (2.74%) MCSA
9 12 (1.57%) Computer Science Degree
9 12 (1.57%) PhD
10 10 (1.31%) ITIL Foundation Certificate
11 9 (1.17%) CCNA
11 9 (1.17%) Cisco Certification
11 9 (1.17%) LPIC
12 8 (1.04%) ITIL Certification
13 7 (0.91%) MOS
14 6 (0.78%) ISTQB
14 6 (0.78%) ISTQB Foundation Certification
14 6 (0.78%) Numerate Degree
15 4 (0.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 103 (13.45%) SLA
2 9 (1.17%) QA
3 7 (0.91%) ISO/IEC 27001
4 4 (0.52%) PCI DSS
4 4 (0.52%) Sarbanes-Oxley
5 3 (0.39%) GDPR
6 2 (0.26%) Data Quality
6 2 (0.26%) ISO/IEC 20000
7 1 (0.13%) GAMP
7 1 (0.13%) ISO 22301
7 1 (0.13%) PMO
System Software
1 217 (28.33%) Active Directory
2 31 (4.05%) Hyper-V
3 29 (3.79%) VMware Infrastructure
4 14 (1.83%) Virtual Machines
5 10 (1.31%) Docker
6 5 (0.65%) Terminal Services
7 4 (0.52%) VMware ESXi
8 2 (0.26%) Virtual Desktop
9 1 (0.13%) Forefront TMG
9 1 (0.13%) KVM
9 1 (0.13%) NFS
9 1 (0.13%) XenApp
Systems Management
1 14 (1.83%) Puppet
1 14 (1.83%) SCCM
2 13 (1.70%) Oracle Enterprise Manager
3 8 (1.04%) Backup Exec
4 7 (0.91%) Kubernetes
5 6 (0.78%) HP ALM
5 6 (0.78%) Microsoft Intune
6 4 (0.52%) Pingdom
7 2 (0.26%) Control-M
8 1 (0.13%) CA Spectrum
8 1 (0.13%) CSIRT
8 1 (0.13%) Failover Clustering
8 1 (0.13%) Microsoft Clustering
8 1 (0.13%) vCenter Server
Vendors
1 301 (39.30%) Microsoft
2 131 (17.10%) Oracle
3 52 (6.79%) VMware
4 35 (4.57%) Citrix
5 30 (3.92%) IBM
6 26 (3.39%) Cisco
7 23 (3.00%) HP
8 20 (2.61%) Remedy
9 18 (2.35%) SAP
10 17 (2.22%) Apple
11 9 (1.17%) Red Hat
12 8 (1.04%) Ivanti
13 7 (0.91%) hybris
14 6 (0.78%) Atlassian
14 6 (0.78%) CheckPoint
14 6 (0.78%) Intel
15 5 (0.65%) McAfee
15 5 (0.65%) Salesforce.com
16 4 (0.52%) Adobe
16 4 (0.52%) Sage