Period
to 22 November 2017

The median annual salary for a Support Analyst was £28,000 in advertised job vacancies in the South East during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 101 90 96
Rank change year-on-year -11 +6 +3
Permanent jobs requiring a Support Analyst 953 1123 1334
As % of all permanent IT jobs advertised in the South East 3.10% 3.19% 3.16%
As % of the Job Titles category 3.21% 3.29% 3.26%
Number of salaries quoted 877 970 1244
South East median annual salary £28,000 £29,000 £29,000
Median salary % change year-on-year -3.45% - +5.45%
10th Percentile £20,250 £20,500 £19,500
90th Percentile £42,500 £45,000 £45,000
England median annual salary £30,500 £31,500 £32,500
% change year-on-year -3.17% -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29733 34136 40912
% of permanent IT jobs with a recognized job title 96.62% 96.98% 96.87%
Number of salaries quoted 24803 28632 34129
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Support Analyst in the South East over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +18 392 £27,500 -1.79% 26
Surrey -20 206 £28,250 -11.72% 5
Berkshire +27 198 £30,000 - 13
Hampshire +27 164 £27,000 -10.00% 12
Buckinghamshire +36 144 £25,000 -0.99% 7
West Sussex -33 82 £30,000 -4.76% 5
Oxfordshire -39 53 £27,500 -1.79% 6
Kent +15 48 £27,500 - 6
East Sussex -56 36 £30,000 +20.00% 1
Middlesex +24 22 £35,000 +7.69%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Support Analyst in the job title.

1 537 (56.35%) Windows
2 477 (50.05%) Microsoft
3 317 (33.26%) Active Directory
4 275 (28.86%) SQL
5 266 (27.91%) Windows Server
6 237 (24.87%) Microsoft Office
7 183 (19.20%) ITIL
8 165 (17.31%) VMware
9 146 (15.32%) Office 365
10 133 (13.96%) Degree
11 128 (13.43%) Finance
12 125 (13.12%) MS Exchange
13 109 (11.44%) SQL Server
14 105 (11.02%) SLA
15 102 (10.70%) Linux
16 101 (10.60%) Cisco
17 99 (10.39%) VMware Infrastructure
18 96 (10.07%) Firewall
19 94 (9.86%) Windows Server 2012
20 92 (9.65%) DNS
20 92 (9.65%) IIS
21 91 (9.55%) Windows 7
22 90 (9.44%) SharePoint
22 90 (9.44%) TCP/IP
23 86 (9.02%) CRM
23 86 (9.02%) Java
23 86 (9.02%) Windows Server 2008
24 82 (8.60%) DHCP
25 80 (8.39%) Windows 10
26 72 (7.56%) LAN

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (13.12%) MS Exchange
2 92 (9.65%) IIS
3 90 (9.44%) SharePoint
4 29 (3.04%) Exchange Server 2010
5 17 (1.78%) Tomcat
6 15 (1.57%) Exchange Server 2013
7 14 (1.47%) SharePoint Server
7 14 (1.47%) Skype for Business
8 13 (1.36%) Apache
9 9 (0.94%) Blackberry Enterprise Server
10 7 (0.73%) CMS
11 6 (0.63%) Exchange Server 2003
11 6 (0.63%) WebSphere
12 5 (0.52%) Exchange Server 2007
12 5 (0.52%) IBM Notes
13 4 (0.42%) IBM Domino
14 3 (0.31%) JBoss
15 2 (0.21%) Moodle
15 2 (0.21%) WebLogic
15 2 (0.21%) WebLogic Portal
Applications
1 237 (24.87%) Microsoft Office
2 51 (5.35%) Microsoft Excel
3 36 (3.78%) Microsoft PowerPoint
4 21 (2.20%) MS Visio
5 2 (0.21%) InfoPath
6 1 (0.10%) AutoCAD
6 1 (0.10%) CATIA
6 1 (0.10%) Siemens NX
6 1 (0.10%) S-PLUS
6 1 (0.10%) Windchill
Business Applications
1 30 (3.15%) Dynamics CRM
2 13 (1.36%) BusinessWare
3 11 (1.15%) Oracle EBS
4 8 (0.84%) NetSuite
5 7 (0.73%) Dynamics AX
5 7 (0.73%) Dynamics NAV
5 7 (0.73%) Oracle EBS R12
5 7 (0.73%) SAP CRM
6 6 (0.63%) Oracle Financials
7 4 (0.42%) SAP Hybris
8 3 (0.31%) Oracle Applications
9 2 (0.21%) assyst
9 2 (0.21%) Hyperion Planning
9 2 (0.21%) Oracle ERP
9 2 (0.21%) SAP BPC
9 2 (0.21%) Visualfiles
10 1 (0.10%) Eloqua
10 1 (0.10%) Sage X3
10 1 (0.10%) SAP Business ByDesign
10 1 (0.10%) SAP ECC
Cloud Services
1 146 (15.32%) Office 365
2 55 (5.77%) Microsoft Azure
3 30 (3.15%) SaaS
4 22 (2.31%) Amazon AWS
5 17 (1.78%) IaaS
5 17 (1.78%) PaaS
6 11 (1.15%) Mimecast
7 7 (0.73%) iPaaS
8 6 (0.63%) AWS CloudFormation
8 6 (0.63%) Virtual Private Cloud
9 5 (0.52%) Veeva
10 3 (0.31%) Cloud Computing
10 3 (0.31%) G Suite
11 1 (0.10%) Adobe Creative Cloud
11 1 (0.10%) Akamai
11 1 (0.10%) Dynamics 365
11 1 (0.10%) Salesforce Sales Cloud
Communications & Networking
1 96 (10.07%) Firewall
2 92 (9.65%) DNS
3 90 (9.44%) TCP/IP
4 82 (8.60%) DHCP
5 72 (7.56%) LAN
6 64 (6.72%) WAN
7 61 (6.40%) VoIP
8 34 (3.57%) VPN
9 33 (3.46%) VLAN
10 28 (2.94%) Wi-Fi
11 27 (2.83%) SAN
12 20 (2.10%) FTP
12 20 (2.10%) SSL
13 18 (1.89%) Remote Desktop
14 17 (1.78%) Skype
15 13 (1.36%) MPLS
16 12 (1.26%) Internet
17 11 (1.15%) Cisco ASA
17 11 (1.15%) Cisco PIX
18 10 (1.05%) IP Telephony
Database & Business Intelligence
1 109 (11.44%) SQL Server
2 23 (2.41%) MySQL
3 20 (2.10%) Crystal Reports
4 19 (1.99%) SQL Server Reporting Services
5 15 (1.57%) SQL Server 2008
6 12 (1.26%) SQL Server 2005
7 11 (1.15%) DB2
8 9 (0.94%) Oracle Database
8 9 (0.94%) SQL Server 2012
9 6 (0.63%) SQL Server Integration Services
10 5 (0.52%) GIS
11 4 (0.42%) Oracle Reports
12 3 (0.31%) BusinessObjects
12 3 (0.31%) SAP BW
13 2 (0.21%) Data Warehouse
13 2 (0.21%) Essbase
13 2 (0.21%) MS Access
13 2 (0.21%) PostgreSQL
13 2 (0.21%) Relational Database
13 2 (0.21%) SAP Data Services
Development Applications
1 7 (0.73%) SQL Server Management Studio (SSMS)
1 7 (0.73%) Visual Studio
2 6 (0.63%) JIRA
2 6 (0.63%) Team Foundation Server
3 2 (0.21%) Ant
General
1 128 (13.43%) Finance
2 47 (4.93%) Retail
3 35 (3.67%) Telecoms
4 32 (3.36%) Marketing
5 30 (3.15%) Back Office
6 26 (2.73%) Manufacturing
7 23 (2.41%) French Language
8 20 (2.10%) Electronics
9 15 (1.57%) German Language
10 13 (1.36%) Banking
11 9 (0.94%) Pharmaceutical
12 6 (0.63%) Advertising
12 6 (0.63%) Games
12 6 (0.63%) Local Government
13 3 (0.31%) Dutch Language
13 3 (0.31%) International Banking
13 3 (0.31%) Italian Language
13 3 (0.31%) Legal
13 3 (0.31%) Spanish Language
14 2 (0.21%) Law
Libraries, Frameworks & Software Standards
1 67 (7.03%) .NET
2 21 (2.20%) HTML
3 19 (1.99%) CSS
4 17 (1.78%) Web Services
5 16 (1.68%) XML
6 14 (1.47%) J2EE
7 11 (1.15%) ASP.NET
8 6 (0.63%) ASP.NET MVC
8 6 (0.63%) ASP.NET Web Forms
8 6 (0.63%) WCF
8 6 (0.63%) WebSphere MQ
9 5 (0.52%) COM
9 5 (0.52%) jQuery
10 4 (0.42%) JSON
10 4 (0.42%) Silverlight
10 4 (0.42%) XPages
11 3 (0.31%) Apache Camel
11 3 (0.31%) REST
11 3 (0.31%) SOAP
12 2 (0.21%) ActiveMQ
Miscellaneous
1 71 (7.45%) Computer Science
2 64 (6.72%) Analytical Skills
3 45 (4.72%) Driving Licence
4 29 (3.04%) iPhone
5 21 (2.20%) Management Information System
6 17 (1.78%) Enterprise Storage
7 15 (1.57%) Blackberry
8 14 (1.47%) Data Centre
9 13 (1.36%) iPad
10 10 (1.05%) Greenfield Project
11 8 (0.84%) BYOD
11 8 (0.84%) DataPower
11 8 (0.84%) Linux Command Line
11 8 (0.84%) PDA
11 8 (0.84%) SWIFT
12 7 (0.73%) PKI
12 7 (0.73%) User Experience
13 6 (0.63%) Mainframe
14 5 (0.52%) Client/Server
15 4 (0.42%) PMI
Operating Systems
1 537 (56.35%) Windows
2 266 (27.91%) Windows Server
3 102 (10.70%) Linux
4 94 (9.86%) Windows Server 2012
5 91 (9.55%) Windows 7
6 86 (9.02%) Windows Server 2008
7 80 (8.39%) Windows 10
8 54 (5.67%) Windows 8
9 47 (4.93%) Unix
10 25 (2.62%) Apple iOS
10 25 (2.62%) Windows Server 2003
11 14 (1.47%) Mac OS X
12 13 (1.36%) AIX
12 13 (1.36%) Android
12 13 (1.36%) Windows XP
13 11 (1.15%) zOS
14 3 (0.31%) CentOS
14 3 (0.31%) Mac OS
15 2 (0.21%) Debian
15 2 (0.21%) Windows 2000 Server
Processes & Methodologies
1 183 (19.20%) ITIL
2 86 (9.02%) CRM
3 63 (6.61%) Problem Management
4 58 (6.09%) Service Delivery
5 45 (4.72%) Mentoring
6 44 (4.62%) Process Improvement
7 43 (4.51%) Release Management
8 42 (4.41%) ERP
9 36 (3.78%) Business Intelligence
10 32 (3.36%) Project Management
11 30 (3.15%) Time Management
12 28 (2.94%) Configuration Management
12 28 (2.94%) Mathematics
13 25 (2.62%) DevOps
13 25 (2.62%) SDLC
14 24 (2.52%) Data Management
15 23 (2.41%) Ticket Management
16 22 (2.31%) Asset Management
16 22 (2.31%) ETL
17 21 (2.20%) Statistics
Programming Languages
1 275 (28.86%) SQL
2 86 (9.02%) Java
3 64 (6.72%) C#
4 27 (2.83%) JavaScript
5 20 (2.10%) RPG
6 19 (1.99%) T-SQL
7 17 (1.78%) PowerShell
8 13 (1.36%) Perl
9 12 (1.26%) PHP
10 10 (1.05%) Bash Shell
10 10 (1.05%) Shell Script
11 8 (0.84%) Python
12 7 (0.73%) PL/SQL
13 3 (0.31%) C++
13 3 (0.31%) Google Apps Script
14 2 (0.21%) C
15 1 (0.10%) ActionScript
15 1 (0.10%) ActionScript 2.0
15 1 (0.10%) Delphi
15 1 (0.10%) VBScript
Qualifications
1 133 (13.96%) Degree
2 56 (5.88%) Microsoft Certification
3 31 (3.25%) MCSE
4 27 (2.83%) ITIL Certification
5 26 (2.73%) Computer Science Degree
6 25 (2.62%) CCNA
6 25 (2.62%) Cisco Certification
7 23 (2.41%) MCSA
7 23 (2.41%) Security Cleared
8 22 (2.31%) MCP
9 18 (1.89%) A+ Certification
10 16 (1.68%) SC Cleared
11 6 (0.63%) Numerate Degree
12 5 (0.52%) DBS Check
12 5 (0.52%) MCITP
13 4 (0.42%) DV Cleared
13 4 (0.42%) MCTS
13 4 (0.42%) Network+ Certification
13 4 (0.42%) PMI Certification
14 3 (0.31%) Master's Degree
Quality Assurance & Compliance
1 105 (11.02%) SLA
2 9 (0.94%) ISO/IEC 27001
2 9 (0.94%) QA
2 9 (0.94%) Sarbanes-Oxley
3 7 (0.73%) GxP
4 5 (0.52%) BS25999
4 5 (0.52%) ISO/IEC 20000
5 2 (0.21%) GDPR
5 2 (0.21%) PMO
6 1 (0.10%) P3O
System Software
1 317 (33.26%) Active Directory
2 99 (10.39%) VMware Infrastructure
3 56 (5.88%) Hyper-V
4 23 (2.41%) vSphere
5 13 (1.36%) XenApp
6 11 (1.15%) VMware Workstation
7 10 (1.05%) KVM
7 10 (1.05%) Virtual Machines
8 9 (0.94%) Terminal Services
9 8 (0.84%) XenServer
10 5 (0.52%) Virtual Servers
11 2 (0.21%) BitLocker
12 1 (0.10%) ISA Server
12 1 (0.10%) UAG
12 1 (0.10%) Virtual Desktop
12 1 (0.10%) VMware ESXi
Systems Management
1 64 (6.72%) SCCM
2 13 (1.36%) SCOM
3 12 (1.26%) Puppet
4 11 (1.15%) Tivoli
4 11 (1.15%) Tivoli Storage Manager
4 11 (1.15%) WSUS
5 8 (0.84%) ZABBIX
6 6 (0.63%) Opscode Chef
6 6 (0.63%) SCVMM
6 6 (0.63%) Terraform
7 4 (0.42%) Backup Exec
8 3 (0.31%) Norton AntiVirus
9 2 (0.21%) SCSM
9 2 (0.21%) Systems Management Server (SMS)
10 1 (0.10%) AirWatch
10 1 (0.10%) EnCase
10 1 (0.10%) Grafana
10 1 (0.10%) Microsoft Data Protection Manager
10 1 (0.10%) SCDPM
10 1 (0.10%) Simpana
Vendors
1 477 (50.05%) Microsoft
2 165 (17.31%) VMware
3 101 (10.60%) Cisco
4 63 (6.61%) Citrix
4 63 (6.61%) Oracle
5 48 (5.04%) SAP
6 34 (3.57%) IBM
7 26 (2.73%) Apple
8 22 (2.31%) NetApp
8 22 (2.31%) Salesforce.com
9 21 (2.20%) SolarWinds
10 20 (2.10%) Dell
11 19 (1.99%) Dynatrace
12 18 (1.89%) Avaya
13 17 (1.78%) EqualLogic
14 15 (1.57%) Google
15 14 (1.47%) HP
15 14 (1.47%) Sophos
16 13 (1.36%) Ab Initio
16 13 (1.36%) webMethods