Period
to 17 May 2021

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the South East during the 6 months to 17 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
17 May 2021
Same period 2020 Same period 2019
Rank 197 173 118
Rank change year-on-year -24 -55 -4
Permanent jobs requiring a Support Analyst 194 296 720
As % of all permanent jobs advertised in the South East 1.46% 1.70% 2.74%
As % of the Job Titles category 1.54% 1.78% 2.83%
Number of salaries quoted 155 260 625
10th Percentile £22,500 £20,500 £20,000
25th Percentile £25,750 £23,750 £23,500
Median annual salary (50th Percentile) £30,000 £30,000 £30,000
75th Percentile £35,990 £37,500 £42,500
90th Percentile £43,000 £43,750 £49,800
England median annual salary £33,000 £32,500 £31,500
% change year-on-year +1.54% +3.17% -1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 12,573 16,622 25,414
% of permanent IT jobs with a recognized job title 94.41% 95.51% 96.69%
Number of salaries quoted 9,749 13,637 21,032
10th Percentile £31,250 £28,750 £27,346
25th Percentile £38,750 £37,500 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% +5.56%
75th Percentile £63,750 £63,750 £61,250
90th Percentile £76,250 £75,000 £72,500
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Support Analyst in the South East over the 6 months to 17 May 2021.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 17 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +30 63 £30,000 -13.04% 15
Surrey -14 47 £28,000 -6.67% 3
Hampshire +7 36 £27,500 +1.85% 4
Berkshire +27 34 £30,000 +9.09% 3
West Sussex -26 20 £29,250 -13.97% 1
Buckinghamshire +14 15 £32,500 -14.47% 9
Kent +2 15 £32,500 +18.18% 1
Oxfordshire +21 14 £27,500 -36.78% 3
East Sussex -7 11 £30,000 +42.86% 2
Middlesex -3 1 £50,000 +92.31%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 May 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 81 (41.75%) Social Skills
2 80 (41.24%) Windows
3 74 (38.14%) Microsoft
4 65 (33.51%) Active Directory
5 63 (32.47%) Microsoft 365
6 48 (24.74%) SQL
7 45 (23.20%) ITIL
8 42 (21.65%) Azure
9 39 (20.10%) VMware
10 37 (19.07%) Windows 10
11 34 (17.53%) SharePoint
12 33 (17.01%) Windows Server
13 30 (15.46%) Analytical Skills
14 29 (14.95%) Problem-Solving
14 29 (14.95%) Linux
15 26 (13.40%) SQL Server
16 25 (12.89%) Citrix
17 24 (12.37%) SLA
17 24 (12.37%) Microsoft Office
17 24 (12.37%) Finance
18 21 (10.82%) Cisco
18 21 (10.82%) MS Exchange
19 20 (10.31%) Microsoft Certification
20 19 (9.79%) Agile Software Development
21 18 (9.28%) VMware Infrastructure
21 18 (9.28%) Firewall
21 18 (9.28%) MCSE
22 16 (8.25%) Microsoft Excel
22 16 (8.25%) DevOps
23 15 (7.73%) DNS

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (17.53%) SharePoint
2 21 (10.82%) MS Exchange
3 7 (3.61%) Apache
4 5 (2.58%) JBoss
5 2 (1.03%) SharePoint 2010
5 2 (1.03%) Skype for Business
5 2 (1.03%) WordPress
6 1 (0.52%) Appian
6 1 (0.52%) Confluence
6 1 (0.52%) IIS
Applications
1 24 (12.37%) Microsoft Office
2 16 (8.25%) Microsoft Excel
3 9 (4.64%) Microsoft PowerPoint
4 2 (1.03%) MS Visio
Business Applications
1 5 (2.58%) Dynamics CRM
2 4 (2.06%) Dynamics NAV
3 2 (1.03%) Oracle Assets
3 2 (1.03%) Oracle EBS
3 2 (1.03%) Oracle EBS R12
3 2 (1.03%) Oracle ERP
3 2 (1.03%) Oracle Financials
3 2 (1.03%) Oracle General Ledger
3 2 (1.03%) Oracle Payables
3 2 (1.03%) Oracle Receivables
3 2 (1.03%) SAP Hybris
4 1 (0.52%) Dynamics AX
4 1 (0.52%) NetSuite
4 1 (0.52%) Sentinel
Cloud Services
1 63 (32.47%) Microsoft 365
2 42 (21.65%) Azure
3 11 (5.67%) Azure Active Directory
4 6 (3.09%) Dynamics 365
5 5 (2.58%) Power Platform
6 3 (1.55%) AWS
6 3 (1.55%) SaaS
7 1 (0.52%) Azure Cosmos DB
7 1 (0.52%) Cloud Computing
7 1 (0.52%) Power Automate
Communications & Networking
1 18 (9.28%) Firewall
2 15 (7.73%) DNS
3 12 (6.19%) DHCP
4 7 (3.61%) SAN
4 7 (3.61%) TCP/IP
5 6 (3.09%) VPN
6 5 (2.58%) FTP
6 5 (2.58%) NetScaler
6 5 (2.58%) VoIP
7 4 (2.06%) VLAN
8 3 (1.55%) IP Telephony
8 3 (1.55%) LAN
8 3 (1.55%) Remote Desktop
8 3 (1.55%) WAN
8 3 (1.55%) Wi-Fi
8 3 (1.55%) Wireless
9 2 (1.03%) Intranet
9 2 (1.03%) OpenScape
9 2 (1.03%) Skype
10 1 (0.52%) DWDM
Database & Business Intelligence
1 26 (13.40%) SQL Server
2 8 (4.12%) SQL Server 2008
3 7 (3.61%) Tableau
4 5 (2.58%) Power BI
5 4 (2.06%) Data Warehouse
5 4 (2.06%) SQL Server 2005
5 4 (2.06%) SQL Server 2016
6 2 (1.03%) Oracle Database
7 1 (0.52%) Data Lake
7 1 (0.52%) MariaDB
7 1 (0.52%) MongoDB
7 1 (0.52%) MySQL
7 1 (0.52%) NoSQL
7 1 (0.52%) Relational Database
7 1 (0.52%) SQL Server Reporting Services
Development Applications
1 8 (4.12%) JIRA
2 1 (0.52%) Axure RP
2 1 (0.52%) Bitbucket
2 1 (0.52%) Git (software)
General
1 81 (41.75%) Social Skills
2 30 (15.46%) Analytical Skills
3 24 (12.37%) Finance
4 12 (6.19%) Retail
5 10 (5.15%) Law
6 9 (4.64%) French Language
7 6 (3.09%) Influencing Skills
7 6 (3.09%) Organisational Skills
8 5 (2.58%) Back Office
8 5 (2.58%) Manufacturing
9 4 (2.06%) Billing
10 3 (1.55%) Banking
10 3 (1.55%) Presentation Skills
11 2 (1.03%) Automotive
11 2 (1.03%) Documentation Skills
11 2 (1.03%) German Language
12 1 (0.52%) Legal
12 1 (0.52%) Marketing
12 1 (0.52%) Public Sector
12 1 (0.52%) Telecoms
Libraries, Frameworks & Software Standards
1 12 (6.19%) .NET
2 6 (3.09%) Web Services
3 4 (2.06%) HTML
4 3 (1.55%) CSS
5 2 (1.03%) ASP.NET
5 2 (1.03%) EDI
6 1 (0.52%) ADO
6 1 (0.52%) AngularJS
6 1 (0.52%) COM
6 1 (0.52%) Django
6 1 (0.52%) jQuery
6 1 (0.52%) JSON
6 1 (0.52%) LAMP
6 1 (0.52%) Middleware
6 1 (0.52%) Node.js
6 1 (0.52%) XML
Miscellaneous
1 6 (3.09%) Management Information System
2 4 (2.06%) Data Centre
2 4 (2.06%) Driving Licence
3 3 (1.55%) Fat Client
3 3 (1.55%) LIMS
3 3 (1.55%) Self-Motivation
3 3 (1.55%) Smartphone
3 3 (1.55%) Thin Client
3 3 (1.55%) Video Conferencing
4 2 (1.03%) Replication
5 1 (0.52%) Blackberry
5 1 (0.52%) Derivative
5 1 (0.52%) Digital Currency
5 1 (0.52%) DTCC
5 1 (0.52%) Enterprise Software
5 1 (0.52%) Equities
5 1 (0.52%) iPad
5 1 (0.52%) NHS
5 1 (0.52%) Virtual Team
Operating Systems
1 80 (41.24%) Windows
2 37 (19.07%) Windows 10
3 33 (17.01%) Windows Server
4 29 (14.95%) Linux
5 12 (6.19%) Windows 7
6 10 (5.15%) Unix
7 8 (4.12%) Windows Server 2016
8 7 (3.61%) Windows Server 2008
8 7 (3.61%) Windows Server 2012
9 3 (1.55%) Android
9 3 (1.55%) Apple iOS
10 2 (1.03%) VMS
11 1 (0.52%) CentOS
11 1 (0.52%) Red Hat Enterprise Linux
11 1 (0.52%) Ubuntu
Processes & Methodologies
1 45 (23.20%) ITIL
2 29 (14.95%) Problem-Solving
3 19 (9.79%) Agile Software Development
4 16 (8.25%) DevOps
5 13 (6.70%) Release Management
5 13 (6.70%) Service Management
6 12 (6.19%) Migration
7 11 (5.67%) Line Management
7 11 (5.67%) Self-Awareness
8 10 (5.15%) CRM
9 8 (4.12%) Proactive Monitoring
9 8 (4.12%) Service Delivery
10 7 (3.61%) Change Management
10 7 (3.61%) Creative Thinking
10 7 (3.61%) Cybersecurity
11 6 (3.09%) Business Intelligence
11 6 (3.09%) Chat Support
11 6 (3.09%) ETL
11 6 (3.09%) Process Improvement
11 6 (3.09%) Project Delivery
Programming Languages
1 48 (24.74%) SQL
2 7 (3.61%) C#
2 7 (3.61%) Java
3 5 (2.58%) PowerShell
4 3 (1.55%) C
4 3 (1.55%) C++
4 3 (1.55%) JavaScript
4 3 (1.55%) Tcl
4 3 (1.55%) T-SQL
5 2 (1.03%) Python
6 1 (0.52%) TypeScript
6 1 (0.52%) VB.NET
Qualifications
1 20 (10.31%) Microsoft Certification
2 18 (9.28%) MCSE
3 14 (7.22%) Degree
4 12 (6.19%) Security Cleared
5 4 (2.06%) ITIL Certification
6 3 (1.55%) CCNA
6 3 (1.55%) Cisco Certification
6 3 (1.55%) ITIL Foundation Certificate
6 3 (1.55%) Numerate Degree
7 2 (1.03%) HND
7 2 (1.03%) MCP
7 2 (1.03%) NCDA
7 2 (1.03%) VMware Certified Professional (VCP)
8 1 (0.52%) A+ Certification
8 1 (0.52%) BC Cleared
8 1 (0.52%) CCA
8 1 (0.52%) Citrix Certification
8 1 (0.52%) HNC
8 1 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 24 (12.37%) SLA
2 4 (2.06%) QA
3 2 (1.03%) PMO
4 1 (0.52%) ISO/IEC 27001
System Software
1 65 (33.51%) Active Directory
2 18 (9.28%) VMware Infrastructure
3 6 (3.09%) XenApp
4 3 (1.55%) Terminal Services
4 3 (1.55%) Virtual Machines
5 2 (1.03%) Hyper-V
5 2 (1.03%) VMware ESXi
5 2 (1.03%) vSphere
5 2 (1.03%) XenDesktop
Systems Management
1 2 (1.03%) WSUS
2 1 (0.52%) Grafana
2 1 (0.52%) Kibana
2 1 (0.52%) Microsoft Intune
2 1 (0.52%) Packer
2 1 (0.52%) Puppet
2 1 (0.52%) Terraform
Vendors
1 74 (38.14%) Microsoft
2 39 (20.10%) VMware
3 25 (12.89%) Citrix
4 21 (10.82%) Cisco
5 9 (4.64%) Google
5 9 (4.64%) Oracle
6 6 (3.09%) NetApp
7 5 (2.58%) HP
8 4 (2.06%) Meraki
8 4 (2.06%) SAP
8 4 (2.06%) ServiceNow
8 4 (2.06%) Veeam
9 3 (1.55%) Avaya
10 2 (1.03%) ESET
10 2 (1.03%) hybris
10 2 (1.03%) IFS
10 2 (1.03%) Mitel
10 2 (1.03%) Palo Alto
11 1 (0.52%) CrowdStrike
11 1 (0.52%) Snow