Period
to 1 April 2020

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the South East during the 6 months to 1 April 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
1 Apr 2020
Same period 2019 Same period 2018
Rank 164 112 104
Rank change year-on-year -52 -8 +6
Permanent jobs requiring a Support Analyst 377 734 938
As % of all permanent jobs advertised in the South East 1.76% 2.77% 2.98%
As % of the Job Titles category 1.84% 2.86% 3.08%
Number of salaries quoted 349 654 858
Median annual salary £30,000 £29,750 £28,000
Median salary % change year-on-year +0.84% +6.25% -1.75%
10th Percentile £21,000 £20,038 £20,500
90th Percentile £43,750 £51,250 £43,750
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% +1.61%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 20,472 25,644 30,496
% of permanent IT jobs with a recognized job title 95.68% 96.67% 96.91%
Number of salaries quoted 16,679 21,207 25,413
Median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,000 £26,750 £26,250
90th Percentile £75,000 £72,500 £68,200
England median annual salary £52,500 £52,000 £50,000
% change year-on-year +0.96% +4.00% +5.26%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Support Analyst in the South East over the 6 months to 1 April 2020.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 1 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +24 110 £27,500 - 14
West Sussex +33 81 £35,000 +7.69% 11
Thames Valley -114 71 £32,500 +0.47% 16
Hampshire -49 59 £27,000 +3.85% 8
East Sussex +33 41 £25,000 -16.67% 1
Berkshire -77 37 £32,000 -8.57% 7
Oxfordshire -36 17 £42,500 +31.39% 4
Buckinghamshire -53 17 £37,500 +15.38% 5
Kent -1 12 £28,000 +10.89% 3
Middlesex +3 1 £26,000 -48.00%
Sussex - 1 £30,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 1 April 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 177 (46.95%) Windows
2 139 (36.87%) SQL
3 134 (35.54%) Active Directory
4 128 (33.95%) Microsoft
5 95 (25.20%) Office 365
6 82 (21.75%) Windows Server
7 80 (21.22%) Microsoft Office
8 67 (17.77%) Windows 10
9 63 (16.71%) Problem-Solving
10 58 (15.38%) ITIL
11 55 (14.59%) Microsoft Excel
12 49 (13.00%) VMware
13 47 (12.47%) Windows 7
14 45 (11.94%) Oracle
15 44 (11.67%) Unix
16 41 (10.88%) SQL Server
16 41 (10.88%) Finance
17 39 (10.34%) MS Exchange
18 35 (9.28%) Analytical Skills
19 32 (8.49%) SLA
19 32 (8.49%) Linux
20 31 (8.22%) Firewall
21 28 (7.43%) Citrix
21 28 (7.43%) LAN
22 27 (7.16%) DNS
22 27 (7.16%) Microsoft Certification
22 27 (7.16%) Relational Database
23 26 (6.90%) Windows Server 2012
23 26 (6.90%) VMware Infrastructure
23 26 (6.90%) PowerShell

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (10.34%) MS Exchange
2 17 (4.51%) IIS
3 16 (4.24%) SharePoint
4 10 (2.65%) Apache
5 7 (1.86%) WebLogic
6 5 (1.33%) Exchange Server 2010
7 3 (0.80%) Exchange Server 2013
7 3 (0.80%) Skype for Business
8 1 (0.27%) BizTalk Server
8 1 (0.27%) CMS
8 1 (0.27%) Confluence
8 1 (0.27%) Exchange Server 2007
8 1 (0.27%) nginx
8 1 (0.27%) SharePoint 2010
8 1 (0.27%) Tomcat
8 1 (0.27%) WordPress
Applications
1 80 (21.22%) Microsoft Office
2 55 (14.59%) Microsoft Excel
3 14 (3.71%) Microsoft PowerPoint
4 10 (2.65%) MS Visio
5 3 (0.80%) Acrobat
6 2 (0.53%) Microsoft Project
7 1 (0.27%) OrCAD
7 1 (0.27%) PTC Creo
7 1 (0.27%) SOLIDWORKS
7 1 (0.27%) Windchill
Business Applications
1 7 (1.86%) Oracle Assets
1 7 (1.86%) Oracle Cash Management
1 7 (1.86%) Oracle EBS
1 7 (1.86%) Oracle EBS R12
1 7 (1.86%) Oracle Financials
1 7 (1.86%) Oracle General Ledger
1 7 (1.86%) Oracle iProcurement
1 7 (1.86%) Oracle Payables
1 7 (1.86%) Oracle Receivables
2 6 (1.59%) Dynamics CRM
3 4 (1.06%) Oracle ERP
4 3 (0.80%) Oracle Procure-to-Pay
5 2 (0.53%) SAP Business One
6 1 (0.27%) Dynamics AX
6 1 (0.27%) Line 50
6 1 (0.27%) Sage 200
6 1 (0.27%) SAP CO
6 1 (0.27%) SAP EWM
6 1 (0.27%) SAP FI/CO
6 1 (0.27%) SAP Hybris
Cloud Services
1 95 (25.20%) Office 365
2 17 (4.51%) Power Platform
3 16 (4.24%) Azure
4 9 (2.39%) Dynamics 365
5 7 (1.86%) SaaS
6 5 (1.33%) AWS
7 3 (0.80%) Cloud Computing
8 2 (0.53%) Adobe Analytics
8 2 (0.53%) PowerApps
9 1 (0.27%) IaaS
9 1 (0.27%) Microsoft Flow
9 1 (0.27%) PaaS
9 1 (0.27%) SuccessFactors
9 1 (0.27%) Yammer
Communications & Networking
1 31 (8.22%) Firewall
2 28 (7.43%) LAN
3 27 (7.16%) DNS
4 26 (6.90%) WAN
5 21 (5.57%) DHCP
6 19 (5.04%) VPN
7 14 (3.71%) TCP/IP
8 11 (2.92%) Internet
9 10 (2.65%) VoIP
10 9 (2.39%) Skype
11 8 (2.12%) Wireless
12 7 (1.86%) SSL
13 4 (1.06%) IP Telephony
13 4 (1.06%) SAN
13 4 (1.06%) VLAN
14 3 (0.80%) NAS
14 3 (0.80%) Wi-Fi
15 2 (0.53%) HTTPS
15 2 (0.53%) Reverse Proxy
16 1 (0.27%) Unified Communications
Database & Business Intelligence
1 41 (10.88%) SQL Server
2 27 (7.16%) Relational Database
3 22 (5.84%) RDBMS
4 18 (4.77%) Oracle Database
5 16 (4.24%) Power BI
6 15 (3.98%) Oracle Reports
7 9 (2.39%) SQL Server Reporting Services
8 6 (1.59%) MySQL
9 4 (1.06%) Big Data
9 4 (1.06%) SQL Server 2008
9 4 (1.06%) SQL Server Integration Services
10 3 (0.80%) Crystal Reports
10 3 (0.80%) Data Warehouse
11 2 (0.53%) BusinessObjects
11 2 (0.53%) InfluxDB
11 2 (0.53%) MariaDB
12 1 (0.27%) Amazon RDS
12 1 (0.27%) Azure SQL Database
12 1 (0.27%) MongoDB
12 1 (0.27%) SQL Server 2012
Development Applications
1 10 (2.65%) JIRA
2 9 (2.39%) PowerBuilder
3 2 (0.53%) AdminStudio
3 2 (0.53%) AutoIt
3 2 (0.53%) Git (software)
3 2 (0.53%) InstallShield
3 2 (0.53%) MSI
4 1 (0.27%) Jenkins
4 1 (0.27%) SQL Server Management Studio (SSMS)
4 1 (0.27%) Team Foundation Server
4 1 (0.27%) Visual Studio
General
1 41 (10.88%) Finance
2 15 (3.98%) Back Office
3 13 (3.45%) Retail
4 10 (2.65%) German Language
5 9 (2.39%) French Language
5 9 (2.39%) Italian Language
5 9 (2.39%) Legal
5 9 (2.39%) Portuguese Language
6 8 (2.12%) Polish Language
6 8 (2.12%) Spanish Language
7 7 (1.86%) General Ledger
7 7 (1.86%) Online Betting
8 6 (1.59%) Manufacturing
8 6 (1.59%) Marketing
9 4 (1.06%) Electronics
9 4 (1.06%) Law
9 4 (1.06%) Public Sector
10 2 (0.53%) Advertising
10 2 (0.53%) Aerospace
10 2 (0.53%) Telecoms
Libraries, Frameworks & Software Standards
1 17 (4.51%) .NET
2 11 (2.92%) ASP.NET
3 9 (2.39%) HTML
4 5 (1.33%) CSS
4 5 (1.33%) Web Services
5 4 (1.06%) Oracle Fusion
5 4 (1.06%) XML
6 3 (0.80%) JSON
6 3 (0.80%) LAMP
7 2 (0.53%) AngularJS
7 2 (0.53%) Flash
8 1 (0.27%) EDI
8 1 (0.27%) OpenJDK
Miscellaneous
1 35 (9.28%) Analytical Skills
2 15 (3.98%) Self-Motivation
3 13 (3.45%) Driving Licence
4 9 (2.39%) Reinsurance
5 8 (2.12%) Virtual Team
6 7 (1.86%) Enterprise Storage
7 6 (1.59%) EPoS
7 6 (1.59%) Video Conferencing
8 4 (1.06%) Management Information System
9 3 (0.80%) iPad
9 3 (0.80%) LIMS
9 3 (0.80%) Linux Command Line
10 2 (0.53%) Analytical Mindset
10 2 (0.53%) Data Centre
10 2 (0.53%) Data Structures
10 2 (0.53%) Enterprise Software
10 2 (0.53%) FMCG
10 2 (0.53%) iPhone
11 1 (0.27%) Life Science
11 1 (0.27%) Smartphone
Operating Systems
1 177 (46.95%) Windows
2 82 (21.75%) Windows Server
3 67 (17.77%) Windows 10
4 47 (12.47%) Windows 7
5 44 (11.67%) Unix
6 32 (8.49%) Linux
7 26 (6.90%) Windows Server 2012
8 17 (4.51%) Windows Server 2016
9 11 (2.92%) Windows Server 2008
10 5 (1.33%) Android
11 4 (1.06%) Apple iOS
11 4 (1.06%) CentOS
11 4 (1.06%) Red Hat Enterprise Linux
11 4 (1.06%) Windows 8
12 3 (0.80%) Windows Server 2003
13 2 (0.53%) Debian
13 2 (0.53%) Ubuntu
14 1 (0.27%) Mac OS
14 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 63 (16.71%) Problem-Solving
2 58 (15.38%) ITIL
3 26 (6.90%) Root Cause Analysis
4 21 (5.57%) Agile Software Development
5 20 (5.31%) Change Management
6 17 (4.51%) ERP
7 16 (4.24%) ETL
8 15 (3.98%) Business Intelligence
9 14 (3.71%) CRM
10 12 (3.18%) Service Management
11 11 (2.92%) Analytics
11 11 (2.92%) Computer Science
11 11 (2.92%) Time Management
12 10 (2.65%) Performance Tuning
12 10 (2.65%) Project Delivery
13 9 (2.39%) DevOps
13 9 (2.39%) Incident Management
13 9 (2.39%) Migration
13 9 (2.39%) Service Delivery
13 9 (2.39%) Validation
Programming Languages
1 139 (36.87%) SQL
2 26 (6.90%) C#
2 26 (6.90%) PowerShell
3 25 (6.63%) PL/SQL
4 15 (3.98%) Shell Script
5 14 (3.71%) JavaScript
6 12 (3.18%) T-SQL
7 8 (2.12%) Python
8 5 (1.33%) Bash Shell
9 4 (1.06%) Java
9 4 (1.06%) Perl
9 4 (1.06%) VB
10 3 (0.80%) R
10 3 (0.80%) VBA
10 3 (0.80%) VBScript
11 2 (0.53%) C
12 1 (0.27%) PHP
12 1 (0.27%) Ruby
Qualifications
1 27 (7.16%) Microsoft Certification
2 26 (6.90%) Degree
3 20 (5.31%) MCSE
4 13 (3.45%) Security Cleared
5 8 (2.12%) ITIL Certification
6 7 (1.86%) SC Cleared
7 6 (1.59%) MCP
8 3 (0.80%) A+ Certification
8 3 (0.80%) Cisco Certification
8 3 (0.80%) MCDBA
8 3 (0.80%) MCSA
9 2 (0.53%) Computer Science Degree
9 2 (0.53%) ITIL Foundation Certificate
9 2 (0.53%) MCITP
9 2 (0.53%) MOS
10 1 (0.27%) AAT
10 1 (0.27%) CCNA
10 1 (0.27%) CIMA
10 1 (0.27%) MBCS
10 1 (0.27%) Numerate Degree
Quality Assurance & Compliance
1 32 (8.49%) SLA
2 4 (1.06%) PCI DSS
3 3 (0.80%) GDPR
4 2 (0.53%) QA
5 1 (0.27%) GAMP
5 1 (0.27%) PMO
System Software
1 134 (35.54%) Active Directory
2 26 (6.90%) VMware Infrastructure
3 22 (5.84%) Hyper-V
4 8 (2.12%) vSphere
4 8 (2.12%) XenDesktop
5 7 (1.86%) VMware ESXi
6 3 (0.80%) Terminal Services
6 3 (0.80%) Virtual Machines
6 3 (0.80%) XenApp
7 2 (0.53%) Docker
7 2 (0.53%) Firmware
8 1 (0.27%) BitLocker
8 1 (0.27%) Microsoft Virtual Server
8 1 (0.27%) Terminal Server
8 1 (0.27%) Virtual Servers
Systems Management
1 10 (2.65%) SCCM
2 6 (1.59%) vRealize
3 5 (1.33%) WSUS
4 4 (1.06%) Nagios
5 2 (0.53%) Ansible
5 2 (0.53%) Control-M
5 2 (0.53%) Kubernetes
5 2 (0.53%) Perfmon
6 1 (0.27%) AirWatch
6 1 (0.27%) AppManager
6 1 (0.27%) Backup Exec
6 1 (0.27%) FortiGate
6 1 (0.27%) Norton AntiVirus
6 1 (0.27%) Puppet
6 1 (0.27%) Symantec Endpoint Protection
6 1 (0.27%) vMotion
Vendors
1 128 (33.95%) Microsoft
2 49 (13.00%) VMware
3 45 (11.94%) Oracle
4 28 (7.43%) Citrix
5 14 (3.71%) IBM
6 11 (2.92%) ServiceNow
7 9 (2.39%) Cisco
8 8 (2.12%) F5
8 8 (2.12%) SAP
9 7 (1.86%) HP
10 6 (1.59%) Red Hat
11 5 (1.33%) Adobe
11 5 (1.33%) Apple
12 4 (1.06%) Polycom
12 4 (1.06%) Remedy
13 3 (0.80%) CA
13 3 (0.80%) Hyperion
13 3 (0.80%) Salesforce.com
14 2 (0.53%) Borland
14 2 (0.53%) Sun