Period
to 26 September 2021

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the South East during the 6 months to 26 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
26 Sep 2021
Same period 2020 Same period 2019
Rank 190 183 131
Rank change year-on-year -7 -52 -14
Permanent jobs requiring a Support Analyst 329 105 651
As % of all permanent jobs advertised in the South East 1.89% 1.32% 2.53%
As % of the Job Titles category 2.03% 1.37% 2.63%
Number of salaries quoted 250 92 579
10th Percentile £22,500 £20,750 £20,000
25th Percentile £25,500 £26,188 £23,500
Median annual salary (50th Percentile) £30,000 £32,500 £30,000
Median % change year-on-year -7.69% +8.33% -
75th Percentile £37,375 £38,750 £37,500
90th Percentile £42,500 £43,750 £48,750
England median annual salary £32,500 £33,750 £30,000
% change year-on-year -3.70% +12.50% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 16,238 7,656 24,753
% of permanent IT jobs with a recognized job title 93.48% 96.01% 96.03%
Number of salaries quoted 11,432 6,363 20,449
10th Percentile £31,250 £31,250 £27,500
25th Percentile £38,750 £38,750 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -
75th Percentile £65,000 £65,000 £62,500
90th Percentile £78,750 £75,000 £75,000
England median annual salary £55,750 £55,000 £52,000
% change year-on-year +1.36% +5.77% +4.00%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Support Analyst in the South East over the 6 months to 26 September 2021.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 26 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +3 125 £28,500 -19.15% 36
Surrey -7 82 £32,250 +7.50% 13
Buckinghamshire -3 65 £28,750 -25.81% 16
West Sussex +17 47 £35,000 +2.94% 4
Berkshire -40 44 £27,000 -23.40% 13
Hampshire -99 37 £25,500 -8.11% 11
Kent -25 19 £37,500 +15.38% 8
Oxfordshire -16 16 £26,000 -3.70% 7
East Sussex -40 16 £30,000 +20.00% 2
Middlesex - 1 £50,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 26 September 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 151 (45.90%) Social Skills
2 137 (41.64%) Microsoft
3 115 (34.95%) Windows
4 104 (31.61%) Microsoft 365
5 88 (26.75%) Active Directory
6 87 (26.44%) SQL
7 86 (26.14%) ITIL
8 64 (19.45%) Problem-Solving
9 62 (18.84%) Analytical Skills
10 60 (18.24%) Azure
11 56 (17.02%) Windows 10
12 54 (16.41%) Windows Server
13 52 (15.81%) SLA
14 48 (14.59%) SQL Server
15 42 (12.77%) VMware
16 41 (12.46%) Microsoft Office
17 38 (11.55%) Windows Server 2016
17 38 (11.55%) Finance
18 36 (10.94%) Firewall
19 34 (10.33%) SharePoint
20 32 (9.73%) .NET
21 31 (9.42%) DNS
21 31 (9.42%) Agile Software Development
22 30 (9.12%) WAN
22 30 (9.12%) Oracle
23 27 (8.21%) Cisco
24 26 (7.90%) DHCP
24 26 (7.90%) Microsoft Excel
24 26 (7.90%) PowerShell
25 24 (7.29%) Unix

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (10.33%) SharePoint
2 15 (4.56%) MS Exchange
3 10 (3.04%) IIS
4 8 (2.43%) CMS
4 8 (2.43%) Umbraco
5 5 (1.52%) Exchange Server 2013
6 1 (0.30%) Adobe Experience Manager
6 1 (0.30%) Liferay
6 1 (0.30%) LiveCycle
6 1 (0.30%) Papyrus
6 1 (0.30%) Skype for Business
Applications
1 41 (12.46%) Microsoft Office
2 26 (7.90%) Microsoft Excel
3 15 (4.56%) Microsoft PowerPoint
4 8 (2.43%) InVision
Business Applications
1 7 (2.13%) Oracle Assets
1 7 (2.13%) Oracle Cash Management
1 7 (2.13%) Oracle EBS
1 7 (2.13%) Oracle Payables
1 7 (2.13%) Oracle Receivables
2 4 (1.22%) Remedy ITSM
3 3 (0.91%) WebTrends
4 2 (0.61%) Dynamics CRM
4 2 (0.61%) Oracle iProcurement
5 1 (0.30%) Dynamics AX
5 1 (0.30%) NetSuite
5 1 (0.30%) Sentinel
Cloud Services
1 104 (31.61%) Microsoft 365
2 60 (18.24%) Azure
3 10 (3.04%) AWS
4 9 (2.74%) Power Platform
5 6 (1.82%) Dynamics 365
6 5 (1.52%) Google Workspace
6 5 (1.52%) SaaS
7 4 (1.22%) Azure Active Directory
7 4 (1.22%) OneDrive
8 3 (0.91%) Adobe Analytics
8 3 (0.91%) Google Analytics
9 2 (0.61%) Power Automate
10 1 (0.30%) Azure Cosmos DB
10 1 (0.30%) IaaS
10 1 (0.30%) Mimecast
10 1 (0.30%) PaaS
10 1 (0.30%) Salesforce Sales Cloud
10 1 (0.30%) Salesforce Service Cloud
Communications & Networking
1 36 (10.94%) Firewall
2 31 (9.42%) DNS
3 30 (9.12%) WAN
4 26 (7.90%) DHCP
5 20 (6.08%) LAN
6 15 (4.56%) VLAN
7 13 (3.95%) TCP/IP
8 10 (3.04%) SD-WAN
8 10 (3.04%) Unified Communications
8 10 (3.04%) VPN
9 6 (1.82%) Network Security
9 6 (1.82%) SAN
9 6 (1.82%) Wireless
10 5 (1.52%) Cisco IOS
11 4 (1.22%) Internet
12 3 (0.91%) Broadband
12 3 (0.91%) VoIP
13 2 (0.61%) PABX
13 2 (0.61%) Remote Desktop
14 1 (0.30%) Cisco Nexus
Database & Business Intelligence
1 48 (14.59%) SQL Server
2 16 (4.86%) Relational Database
3 14 (4.26%) MySQL
4 9 (2.74%) RDBMS
5 6 (1.82%) Oracle Reports
5 6 (1.82%) Tableau
6 5 (1.52%) Oracle Database
6 5 (1.52%) Power BI
7 4 (1.22%) Oracle Database 11g
7 4 (1.22%) SQL Server Reporting Services
7 4 (1.22%) VLDB
8 3 (0.91%) Data Warehouse
Development Applications
1 8 (2.43%) Axure RP
2 7 (2.13%) JIRA
3 1 (0.30%) Visual Studio
General
1 151 (45.90%) Social Skills
2 62 (18.84%) Analytical Skills
3 38 (11.55%) Finance
4 16 (4.86%) Presentation Skills
5 15 (4.56%) Back Office
5 15 (4.56%) Electronics
6 14 (4.26%) Telecoms
7 12 (3.65%) Retail
8 11 (3.34%) Digital Economy
9 9 (2.74%) Banking
9 9 (2.74%) German Language
10 8 (2.43%) Inclusion and Diversity
10 8 (2.43%) Organisational Skills
11 7 (2.13%) General Ledger
11 7 (2.13%) Law
12 6 (1.82%) Billing
13 5 (1.52%) Legal
13 5 (1.52%) Pharmaceutical
13 5 (1.52%) Public Sector
14 4 (1.22%) Influencing Skills
Libraries, Frameworks & Software Standards
1 32 (9.73%) .NET
2 15 (4.56%) HTML
3 14 (4.26%) CSS
4 9 (2.74%) ASP.NET
4 9 (2.74%) CSS3
4 9 (2.74%) HTML5
5 3 (0.91%) EDI
5 3 (0.91%) Web Services
6 1 (0.30%) .NET Framework
6 1 (0.30%) ADO
6 1 (0.30%) COM
6 1 (0.30%) Entity Framework
6 1 (0.30%) JSON
6 1 (0.30%) LDAP
6 1 (0.30%) LINQ
6 1 (0.30%) Middleware
6 1 (0.30%) SOAP
6 1 (0.30%) UDDI
6 1 (0.30%) WinForms
6 1 (0.30%) XML
Miscellaneous
1 14 (4.26%) Video Conferencing
2 11 (3.34%) Management Information System
3 10 (3.04%) User Experience
4 6 (1.82%) Data Centre
4 6 (1.82%) Smartphone
5 5 (1.52%) NHS
6 4 (1.22%) DTCC
6 4 (1.22%) Replication
6 4 (1.22%) Self-Motivation
7 3 (0.91%) CMDB
7 3 (0.91%) IVR
7 3 (0.91%) LIMS
7 3 (0.91%) Online Banking
8 2 (0.61%) Virtual Team
9 1 (0.30%) Blackberry
9 1 (0.30%) Digital Currency
9 1 (0.30%) Driving Licence
9 1 (0.30%) iPhone
9 1 (0.30%) Legacy Systems
Operating Systems
1 115 (34.95%) Windows
2 56 (17.02%) Windows 10
3 54 (16.41%) Windows Server
4 38 (11.55%) Windows Server 2016
5 24 (7.29%) Linux
5 24 (7.29%) Unix
6 19 (5.78%) Windows Server 2019
7 14 (4.26%) Windows Server 2012
8 12 (3.65%) Mac OS X
9 10 (3.04%) Apple iOS
10 9 (2.74%) Windows 7
10 9 (2.74%) Windows Server 2008
11 8 (2.43%) Android
12 4 (1.22%) Mac OS
13 1 (0.30%) VMS
13 1 (0.30%) Windows Server 2003
Processes & Methodologies
1 86 (26.14%) ITIL
2 64 (19.45%) Problem-Solving
3 31 (9.42%) Agile Software Development
4 22 (6.69%) Change Management
5 21 (6.38%) Root Cause Analysis
5 21 (6.38%) Service Management
6 18 (5.47%) ITSM
7 17 (5.17%) Proactive Maintenance
8 16 (4.86%) Fintech
9 14 (4.26%) Problem Management
9 14 (4.26%) Process Improvement
10 13 (3.95%) Cybersecurity
11 12 (3.65%) SDLC
12 11 (3.34%) Proactive Monitoring
12 11 (3.34%) Vulnerability Management
13 10 (3.04%) Computer Science
14 9 (2.74%) Graceful Degradation
14 9 (2.74%) Responsive Web Design
14 9 (2.74%) Software Testing
14 9 (2.74%) Web Development
Programming Languages
1 87 (26.44%) SQL
2 26 (7.90%) PowerShell
3 21 (6.38%) T-SQL
4 18 (5.47%) JavaScript
5 9 (2.74%) C++
6 8 (2.43%) C#
7 7 (2.13%) Tcl
8 4 (1.22%) PL/SQL
9 2 (0.61%) Java
9 2 (0.61%) RPG
10 1 (0.30%) C
10 1 (0.30%) Python
10 1 (0.30%) VB
10 1 (0.30%) VBA
Qualifications
1 22 (6.69%) Degree
2 17 (5.17%) Microsoft Certification
3 13 (3.95%) Cisco Certification
3 13 (3.95%) MCSE
4 12 (3.65%) CCNA
5 11 (3.34%) Security Cleared
6 8 (2.43%) A+ Certification
6 8 (2.43%) Computer Science Degree
7 7 (2.13%) ITIL Certification
8 6 (1.82%) CCA
8 6 (1.82%) Citrix Certification
8 6 (1.82%) MCITP
8 6 (1.82%) MCSA
9 5 (1.52%) ITIL Foundation Certificate
10 4 (1.22%) MCP
10 4 (1.22%) Oracle Certification
10 4 (1.22%) SC Cleared
11 2 (0.61%) VMware Certified Professional (VCP)
12 1 (0.30%) MCTS
12 1 (0.30%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 52 (15.81%) SLA
2 11 (3.34%) GDPR
3 8 (2.43%) Accessibility
4 7 (2.13%) QA
5 5 (1.52%) Cyber Essentials
6 3 (0.91%) HL7
7 2 (0.61%) PMO
8 1 (0.30%) ISO/IEC 27001
System Software
1 88 (26.75%) Active Directory
2 20 (6.08%) VMware Infrastructure
3 12 (3.65%) vSphere
4 11 (3.34%) Hyper-V
4 11 (3.34%) VMware Workstation
5 7 (2.13%) XenApp
5 7 (2.13%) XenDesktop
6 6 (1.82%) VMware ESXi
7 5 (1.52%) VMware Server
8 4 (1.22%) Oracle RAC
8 4 (1.22%) Virtual Machines
9 1 (0.30%) Terminal Services
9 1 (0.30%) Virtual Desktop
Systems Management
1 11 (3.34%) Microsoft Intune
1 11 (3.34%) SCCM
2 7 (2.13%) WSUS
3 4 (1.22%) Data Guard
3 4 (1.22%) Kibana
3 4 (1.22%) Oracle RMAN
4 3 (0.91%) Cisco CUCM
4 3 (0.91%) Cisco UCCX
5 1 (0.30%) FortiGate
5 1 (0.30%) Grafana
5 1 (0.30%) NetBackup
5 1 (0.30%) Packer
5 1 (0.30%) Puppet
5 1 (0.30%) Terraform
5 1 (0.30%) vCenter Server
Vendors
1 137 (41.64%) Microsoft
2 42 (12.77%) VMware
3 30 (9.12%) Oracle
4 27 (8.21%) Cisco
5 17 (5.17%) Meraki
6 16 (4.86%) Citrix
7 9 (2.74%) ServiceNow
8 8 (2.43%) Google
9 7 (2.13%) Apple
9 7 (2.13%) HP
9 7 (2.13%) Veeam
10 6 (1.82%) Dell
10 6 (1.82%) Zscaler
11 5 (1.52%) Remedy
12 4 (1.22%) Adobe
12 4 (1.22%) Cognizant
12 4 (1.22%) Xceptor
13 3 (0.91%) Bloomberg
13 3 (0.91%) Juniper
13 3 (0.91%) Salesforce.com