Period
to 4 July 2020

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the South East during the 6 months to 4 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
4 Jul 2020
Same period 2019 Same period 2018
Rank 176 117 112
Rank change year-on-year -59 -5 -13
Permanent jobs requiring a Support Analyst 226 730 838
As % of all permanent jobs advertised in the South East 1.62% 2.73% 2.72%
As % of the Job Titles category 1.69% 2.83% 2.80%
Number of salaries quoted 203 646 762
Median annual salary £30,000 £30,000 £30,000
10th Percentile £20,500 £20,000 £20,500
90th Percentile £43,750 £49,750 £44,250
England median annual salary £33,000 £31,000 £32,500
% change year-on-year +6.45% -4.62% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 13,338 25,822 29,910
% of permanent IT jobs with a recognized job title 95.53% 96.43% 97.01%
Number of salaries quoted 10,849 21,101 24,999
Median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £29,000 £27,500 £26,750
90th Percentile £75,000 £72,500 £70,000
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Support Analyst in the South East over the 6 months to 4 July 2020.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 4 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +4 64 £30,000 +9.09% 3
Thames Valley -81 54 £35,000 +7.69% 8
Hampshire -2 46 £27,500 -1.79%
West Sussex +4 32 £34,000 +7.94% 1
Berkshire -39 28 £27,500 -26.67%
East Sussex +44 24 £21,000 -29.41%
Buckinghamshire -21 19 £38,000 +18.75% 3
Oxfordshire -6 7 £45,000 +39.12% 5
Kent +8 3 £27,500 - 2
Middlesex +7 1 £26,000 -30.67%
Sussex - 1 £30,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 4 July 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 87 (38.50%) SQL
2 76 (33.63%) Windows
3 65 (28.76%) Microsoft
4 59 (26.11%) Active Directory
5 55 (24.34%) Microsoft Office
6 47 (20.80%) Office 365
7 40 (17.70%) Microsoft Excel
8 32 (14.16%) ITIL
8 32 (14.16%) Problem-Solving
9 28 (12.39%) SQL Server
9 28 (12.39%) VMware
10 27 (11.95%) Windows 10
11 26 (11.50%) Windows Server
12 23 (10.18%) Agile Software Development
12 23 (10.18%) C#
13 21 (9.29%) Finance
14 20 (8.85%) Oracle
14 20 (8.85%) SharePoint
14 20 (8.85%) Analytical Skills
15 19 (8.41%) Degree
15 19 (8.41%) PowerShell
16 17 (7.52%) Azure
16 17 (7.52%) Self-Motivation
17 16 (7.08%) ETL
17 16 (7.08%) SLA
18 15 (6.64%) JavaScript
18 15 (6.64%) Firewall
18 15 (6.64%) Power Platform
18 15 (6.64%) Root Cause Analysis
18 15 (6.64%) Power BI

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.85%) SharePoint
2 9 (3.98%) MS Exchange
3 3 (1.33%) IIS
4 2 (0.88%) Skype for Business
5 1 (0.44%) Apache
5 1 (0.44%) BizTalk Server
5 1 (0.44%) CMS
5 1 (0.44%) Confluence
5 1 (0.44%) Exchange Server 2010
5 1 (0.44%) SharePoint 2010
5 1 (0.44%) WebLogic
5 1 (0.44%) WordPress
Applications
1 55 (24.34%) Microsoft Office
2 40 (17.70%) Microsoft Excel
3 6 (2.65%) Microsoft PowerPoint
4 4 (1.77%) MS Visio
5 2 (0.88%) Microsoft Project
6 1 (0.44%) Acrobat
Business Applications
1 9 (3.98%) Dynamics CRM
2 6 (2.65%) Oracle EBS
2 6 (2.65%) Oracle Financials
2 6 (2.65%) SAP CO
2 6 (2.65%) SAP EWM
2 6 (2.65%) SAP FI
2 6 (2.65%) SAP FI/CO
2 6 (2.65%) SAP HR
2 6 (2.65%) SAP Hybris
2 6 (2.65%) SAP MM
2 6 (2.65%) SAP S/4HANA
2 6 (2.65%) SAP SD
3 5 (2.21%) Dynamics NAV
4 4 (1.77%) Oracle Assets
4 4 (1.77%) Oracle Cash Management
4 4 (1.77%) Oracle EBS R12
4 4 (1.77%) Oracle General Ledger
4 4 (1.77%) Oracle iProcurement
4 4 (1.77%) Oracle Payables
4 4 (1.77%) Oracle Receivables
Cloud Services
1 47 (20.80%) Office 365
2 17 (7.52%) Azure
3 15 (6.64%) Power Platform
4 13 (5.75%) Dynamics 365
5 10 (4.42%) SaaS
6 6 (2.65%) AWS
6 6 (2.65%) SuccessFactors
7 3 (1.33%) PowerApps
8 2 (0.88%) Adobe Analytics
9 1 (0.44%) PaaS
9 1 (0.44%) ShareGate
Communications & Networking
1 15 (6.64%) Firewall
2 10 (4.42%) Skype
3 9 (3.98%) LAN
3 9 (3.98%) WAN
4 8 (3.54%) DNS
5 5 (2.21%) DHCP
5 5 (2.21%) SSL
5 5 (2.21%) TCP/IP
6 4 (1.77%) VPN
6 4 (1.77%) Wi-Fi
7 3 (1.33%) Wireless
8 2 (0.88%) VoIP
9 1 (0.44%) ADSL
9 1 (0.44%) HTTP
9 1 (0.44%) Internet
9 1 (0.44%) IP Telephony
9 1 (0.44%) Network Security
9 1 (0.44%) SMTP
9 1 (0.44%) VLAN
9 1 (0.44%) Wireshark
Database & Business Intelligence
1 28 (12.39%) SQL Server
2 15 (6.64%) Power BI
3 14 (6.19%) Relational Database
4 13 (5.75%) SQL Server Reporting Services
5 10 (4.42%) Oracle Reports
6 9 (3.98%) RDBMS
7 5 (2.21%) Azure SQL Database
8 3 (1.33%) Big Data
8 3 (1.33%) MySQL
9 2 (0.88%) SQL Server Integration Services
10 1 (0.44%) Oracle Database
10 1 (0.44%) PowerCenter
Development Applications
1 7 (3.10%) JIRA
2 1 (0.44%) Git (software)
2 1 (0.44%) Jenkins
2 1 (0.44%) SQL Server Management Studio (SSMS)
2 1 (0.44%) Team Foundation Server
2 1 (0.44%) Visual Studio
General
1 21 (9.29%) Finance
2 10 (4.42%) Back Office
3 7 (3.10%) Legal
4 5 (2.21%) Retail
5 4 (1.77%) General Ledger
6 3 (1.33%) Advertising
6 3 (1.33%) Law
6 3 (1.33%) Manufacturing
7 2 (0.88%) French Language
7 2 (0.88%) German Language
7 2 (0.88%) Local Government
7 2 (0.88%) Online Betting
8 1 (0.44%) Italian Language
8 1 (0.44%) Marketing
8 1 (0.44%) Multimedia
8 1 (0.44%) Polish Language
8 1 (0.44%) Portuguese Language
8 1 (0.44%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (5.31%) .NET
2 11 (4.87%) HTML
3 8 (3.54%) ASP.NET
4 4 (1.77%) Web Services
5 3 (1.33%) CSS
5 3 (1.33%) JSON
5 3 (1.33%) XML
6 1 (0.44%) Oracle Fusion
Miscellaneous
1 20 (8.85%) Analytical Skills
2 17 (7.52%) Self-Motivation
3 6 (2.65%) Virtual Team
4 5 (2.21%) EPoS
4 5 (2.21%) Management Information System
5 4 (1.77%) Data Centre
6 3 (1.33%) iPad
7 2 (0.88%) Data Structures
7 2 (0.88%) Enterprise Software
7 2 (0.88%) Fibre Optics
7 2 (0.88%) Video Conferencing
8 1 (0.44%) Digital Signage
8 1 (0.44%) Distributed Denial-of-Service
8 1 (0.44%) Driving Licence
8 1 (0.44%) Enterprise Storage
8 1 (0.44%) iPhone
8 1 (0.44%) NHS
8 1 (0.44%) Private Cloud
8 1 (0.44%) Security Operations Centre
Operating Systems
1 76 (33.63%) Windows
2 27 (11.95%) Windows 10
3 26 (11.50%) Windows Server
4 14 (6.19%) Windows Server 2012
5 12 (5.31%) Unix
5 12 (5.31%) Windows 7
5 12 (5.31%) Windows Server 2016
6 5 (2.21%) Linux
7 3 (1.33%) Windows Server 2008
8 2 (0.88%) Android
8 2 (0.88%) Mac OS
8 2 (0.88%) Windows Server 2003
9 1 (0.44%) Windows 8
9 1 (0.44%) Windows Server 2019
Processes & Methodologies
1 32 (14.16%) ITIL
1 32 (14.16%) Problem-Solving
2 23 (10.18%) Agile Software Development
3 16 (7.08%) ETL
4 15 (6.64%) Root Cause Analysis
5 13 (5.75%) Service Delivery
6 10 (4.42%) CRM
6 10 (4.42%) ERP
6 10 (4.42%) Stakeholder Management
7 9 (3.98%) Change Management
8 7 (3.10%) Business Intelligence
9 6 (2.65%) Analytics
9 6 (2.65%) Migration
9 6 (2.65%) Software Engineering
10 5 (2.21%) Computer Science
10 5 (2.21%) Critical Thinking
10 5 (2.21%) Multi-Factor Authentication
10 5 (2.21%) Two-Factor Authentication
10 5 (2.21%) Web Development
11 4 (1.77%) Incident Management
Programming Languages
1 87 (38.50%) SQL
2 23 (10.18%) C#
3 19 (8.41%) PowerShell
4 15 (6.64%) JavaScript
5 10 (4.42%) PL/SQL
6 7 (3.10%) Shell Script
7 6 (2.65%) T-SQL
8 4 (1.77%) VBScript
9 3 (1.33%) Java
10 2 (0.88%) C
10 2 (0.88%) VB
11 1 (0.44%) Bash Shell
11 1 (0.44%) Perl
11 1 (0.44%) Python
Qualifications
1 19 (8.41%) Degree
2 11 (4.87%) Security Cleared
3 10 (4.42%) Microsoft Certification
4 7 (3.10%) SC Cleared
5 6 (2.65%) MCSE
6 4 (1.77%) Computer Science Degree
7 3 (1.33%) A+ Certification
7 3 (1.33%) MCP
8 2 (0.88%) BPSS Clearance
8 2 (0.88%) ITIL Certification
8 2 (0.88%) MCITP
8 2 (0.88%) MOS
8 2 (0.88%) VCAP
8 2 (0.88%) VMware Certified Professional (VCP)
9 1 (0.44%) CCNA
9 1 (0.44%) Cisco Certification
9 1 (0.44%) Master's Degree
Quality Assurance & Compliance
1 16 (7.08%) SLA
2 3 (1.33%) GDPR
3 1 (0.44%) ISO/IEC 27001
3 1 (0.44%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.44%) PMO
System Software
1 59 (26.11%) Active Directory
2 11 (4.87%) VMware Infrastructure
3 10 (4.42%) Hyper-V
4 4 (1.77%) VMware ESXi
4 4 (1.77%) vSphere
5 2 (0.88%) Docker
5 2 (0.88%) Virtual Machines
6 1 (0.44%) BitLocker
6 1 (0.44%) Terminal Server
6 1 (0.44%) XenApp
6 1 (0.44%) XenDesktop
Systems Management
1 6 (2.65%) SCCM
2 4 (1.77%) Nagios
3 2 (0.88%) Control-M
3 2 (0.88%) Kubernetes
4 1 (0.44%) AirWatch
4 1 (0.44%) AppManager
4 1 (0.44%) Nessus
4 1 (0.44%) vCenter Server
4 1 (0.44%) vMotion
4 1 (0.44%) vRealize
Vendors
1 65 (28.76%) Microsoft
2 28 (12.39%) VMware
3 20 (8.85%) Oracle
4 14 (6.19%) Citrix
5 9 (3.98%) SAP
6 6 (2.65%) hybris
7 4 (1.77%) ServiceNow
8 3 (1.33%) Adobe
8 3 (1.33%) Hyperion
8 3 (1.33%) Remedy
9 2 (0.88%) Cisco
9 2 (0.88%) Facebook
9 2 (0.88%) HP
9 2 (0.88%) IBM
9 2 (0.88%) Salesforce.com
9 2 (0.88%) Sun
9 2 (0.88%) Sybase
10 1 (0.44%) F5
10 1 (0.44%) Splunk
10 1 (0.44%) Yardi