Period
to 27 January 2022

The median annual salary for a Support Analyst was £28,500 in advertised job vacancies in the South East during the 6 months to 27 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 168 170 143
Rank change year-on-year +2 -27 -25
Permanent jobs requiring a Support Analyst 355 175 489
As % of all permanent jobs advertised in the South East 1.96% 1.72% 2.13%
As % of the Job Titles category 2.10% 1.79% 2.22%
Number of salaries quoted 280 162 438
10th Percentile £23,000 £21,250 £21,250
25th Percentile £25,750 £25,000 £23,813
Median annual salary (50th Percentile) £28,500 £29,000 £30,000
Median % change year-on-year -1.72% -3.33% -
75th Percentile £37,063 £37,500 £35,250
90th Percentile £43,750 £44,950 £41,475
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 16,902 9,788 22,038
% of permanent IT jobs with a recognized job title 93.24% 96.11% 95.79%
Number of salaries quoted 11,914 7,979 18,139
10th Percentile £30,000 £30,000 £27,500
25th Percentile £40,000 £38,750 £35,750
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - +5.26%
75th Percentile £67,500 £63,750 £62,500
90th Percentile £80,000 £73,750 £75,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +1.94%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Support Analyst in the South East over the 6 months to 27 January 2022.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -2 129 £27,500 -8.33% 40
Surrey -18 91 £30,000 -15.10% 9
Buckinghamshire -2 57 £27,500 -2.65% 11
Berkshire -25 55 £30,000 - 20
Hampshire -51 50 £27,500 +12.24% 19
West Sussex +39 47 £35,000 +22.81% 5
Kent -48 25 £35,000 +20.17% 7
Oxfordshire -20 17 £26,750 +2.88% 9
East Sussex -36 7 £24,000 -17.24% 1
Middlesex - 1 £35,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 27 January 2022, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 150 (42.25%) Windows
2 143 (40.28%) Social Skills
3 142 (40.00%) Microsoft
4 136 (38.31%) Microsoft 365
5 100 (28.17%) Active Directory
6 96 (27.04%) SQL
7 88 (24.79%) Windows 10
8 81 (22.82%) ITIL
9 70 (19.72%) Windows Server
10 65 (18.31%) Azure
11 63 (17.75%) Microsoft Office
12 62 (17.46%) Analytical Skills
13 60 (16.90%) Problem-Solving
14 57 (16.06%) SLA
15 50 (14.08%) Windows Server 2016
16 44 (12.39%) SQL Server
17 40 (11.27%) SharePoint
18 38 (10.70%) VMware
19 33 (9.30%) Change Management
19 33 (9.30%) WAN
20 31 (8.73%) Firewall
21 30 (8.45%) Finance
22 29 (8.17%) PowerShell
23 28 (7.89%) Windows Server 2012
23 28 (7.89%) LAN
24 27 (7.61%) Degree
25 26 (7.32%) Windows 7
26 25 (7.04%) Agile Software Development
26 25 (7.04%) .NET
27 24 (6.76%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (11.27%) SharePoint
2 19 (5.35%) MS Exchange
3 12 (3.38%) IIS
4 8 (2.25%) CMS
5 7 (1.97%) Umbraco
6 3 (0.85%) SharePoint 2013
7 2 (0.56%) Office Communications Server
8 1 (0.28%) Exchange Server 2013
8 1 (0.28%) Kentico
8 1 (0.28%) Skype for Business
Applications
1 63 (17.75%) Microsoft Office
2 15 (4.23%) Microsoft Excel
3 9 (2.54%) Microsoft PowerPoint
4 7 (1.97%) InVision
Business Applications
1 7 (1.97%) Dynamics NAV
2 5 (1.41%) IBM Planning Analytics
3 4 (1.13%) Cognos Controller
3 4 (1.13%) Remedy ITSM
4 2 (0.56%) Dynamics AX
4 2 (0.56%) Dynamics CRM
5 1 (0.28%) Cognos Planning
5 1 (0.28%) NetSuite
5 1 (0.28%) SAP MM
5 1 (0.28%) SAP SD
5 1 (0.28%) WebTrends
Cloud Services
1 136 (38.31%) Microsoft 365
2 65 (18.31%) Azure
3 14 (3.94%) AWS
4 10 (2.82%) Power Platform
5 8 (2.25%) SaaS
6 6 (1.69%) Cloud Computing
6 6 (1.69%) OneDrive
6 6 (1.69%) Virtual Private Cloud
7 5 (1.41%) Dynamics 365
8 4 (1.13%) Azure Active Directory
9 3 (0.85%) Google Workspace
9 3 (0.85%) Nutanix
10 1 (0.28%) Adobe Analytics
10 1 (0.28%) Amazon S3
10 1 (0.28%) CloudFront
10 1 (0.28%) Google Analytics
10 1 (0.28%) Mimecast
10 1 (0.28%) PowerApps
Communications & Networking
1 33 (9.30%) WAN
2 31 (8.73%) Firewall
3 28 (7.89%) LAN
4 22 (6.20%) DNS
5 20 (5.63%) TCP/IP
6 17 (4.79%) DHCP
7 11 (3.10%) SAN
8 10 (2.82%) Network Security
8 10 (2.82%) VLAN
9 9 (2.54%) VPN
10 8 (2.25%) Unified Communications
11 7 (1.97%) SD-WAN
12 5 (1.41%) Cisco IOS
12 5 (1.41%) PBX
12 5 (1.41%) SNMP
12 5 (1.41%) Wireless
13 4 (1.13%) VoIP
14 3 (0.85%) Internet
15 2 (0.56%) IP Telephony
15 2 (0.56%) Wi-Fi
Database & Business Intelligence
1 44 (12.39%) SQL Server
2 19 (5.35%) Relational Database
3 11 (3.10%) MySQL
4 9 (2.54%) RDBMS
5 7 (1.97%) Oracle Reports
6 6 (1.69%) Power BI
7 5 (1.41%) Oracle Database
8 4 (1.13%) Oracle Database 11g
8 4 (1.13%) SQL Server Integration Services
8 4 (1.13%) VLDB
9 3 (0.85%) Data Warehouse
9 3 (0.85%) MS Access
10 1 (0.28%) BusinessObjects Business Intelligence
10 1 (0.28%) Crystal Reports
10 1 (0.28%) DB2
10 1 (0.28%) PostgreSQL
10 1 (0.28%) SQL Server 2005
10 1 (0.28%) SQL Server 2008
10 1 (0.28%) SQL Server 2016
10 1 (0.28%) SQL Server Reporting Services
Development Applications
1 7 (1.97%) Axure RP
2 6 (1.69%) JIRA
3 2 (0.56%) Selenium
4 1 (0.28%) TestRail
4 1 (0.28%) Visual Studio
General
1 143 (40.28%) Social Skills
2 62 (17.46%) Analytical Skills
3 30 (8.45%) Finance
4 22 (6.20%) Retail
5 21 (5.92%) Organisational Skills
6 20 (5.63%) Telecoms
7 15 (4.23%) German Language
8 13 (3.66%) Inclusion and Diversity
9 12 (3.38%) Back Office
10 10 (2.82%) Electronics
10 10 (2.82%) Presentation Skills
11 9 (2.54%) Banking
11 9 (2.54%) Digital Economy
11 9 (2.54%) Legal
12 8 (2.25%) Law
13 6 (1.69%) Pharmaceutical
14 5 (1.41%) Marketing
15 4 (1.13%) Automotive
15 4 (1.13%) Publishing
16 3 (0.85%) Advertising
Libraries, Frameworks & Software Standards
1 25 (7.04%) .NET
2 15 (4.23%) HTML
3 14 (3.94%) CSS
4 10 (2.82%) ASP.NET
5 7 (1.97%) CSS3
5 7 (1.97%) HTML5
6 6 (1.69%) OLE
7 4 (1.13%) LDAP
8 3 (0.85%) EDI
8 3 (0.85%) Web Services
9 2 (0.56%) REST
10 1 (0.28%) ARM Templates
Miscellaneous
1 23 (6.48%) Management Information System
2 17 (4.79%) NHS
3 16 (4.51%) Video Conferencing
4 11 (3.10%) User Experience
5 8 (2.25%) iPhone
6 7 (1.97%) Data Centre
6 7 (1.97%) Self-Motivation
7 5 (1.41%) Blackberry
7 5 (1.41%) CMDB
8 4 (1.13%) Fat Client
8 4 (1.13%) FMCG
8 4 (1.13%) Thin Client
9 3 (0.85%) Data Structures
9 3 (0.85%) Digital Media
9 3 (0.85%) iPad
9 3 (0.85%) Online Banking
10 2 (0.56%) Driving Licence
10 2 (0.56%) Enterprise Software
10 2 (0.56%) LIMS
10 2 (0.56%) Smartphone
Operating Systems
1 150 (42.25%) Windows
2 88 (24.79%) Windows 10
3 70 (19.72%) Windows Server
4 50 (14.08%) Windows Server 2016
5 28 (7.89%) Windows Server 2012
6 26 (7.32%) Windows 7
7 24 (6.76%) Linux
8 19 (5.35%) Unix
9 18 (5.07%) Windows Server 2008
9 18 (5.07%) Windows Server 2019
10 14 (3.94%) Mac OS X
11 7 (1.97%) Apple iOS
11 7 (1.97%) Mac OS
12 4 (1.13%) Android
13 2 (0.56%) Windows Server 2003
Processes & Methodologies
1 81 (22.82%) ITIL
2 60 (16.90%) Problem-Solving
3 33 (9.30%) Change Management
4 25 (7.04%) Agile Software Development
5 22 (6.20%) Problem Management
6 19 (5.35%) Service Management
7 17 (4.79%) Cybersecurity
7 17 (4.79%) Root Cause Analysis
8 15 (4.23%) Mentoring
9 14 (3.94%) Service Delivery
10 13 (3.66%) Computer Science
10 13 (3.66%) Fintech
10 13 (3.66%) ITSM
11 11 (3.10%) Disaster Recovery
11 11 (3.10%) Performance Monitoring
11 11 (3.10%) Proactive Maintenance
11 11 (3.10%) Proactive Monitoring
11 11 (3.10%) Process Improvement
12 10 (2.82%) Change Control
12 10 (2.82%) Migration
Programming Languages
1 96 (27.04%) SQL
2 29 (8.17%) PowerShell
3 17 (4.79%) T-SQL
4 15 (4.23%) C#
5 9 (2.54%) JavaScript
6 7 (1.97%) C++
7 6 (1.69%) R
8 5 (1.41%) PL/SQL
8 5 (1.41%) Tcl
9 3 (0.85%) VBA
10 2 (0.56%) Python
10 2 (0.56%) VB.NET
11 1 (0.28%) Bash
11 1 (0.28%) C
11 1 (0.28%) COBOL
11 1 (0.28%) RPG
11 1 (0.28%) Ruby
Qualifications
1 27 (7.61%) Degree
2 21 (5.92%) Microsoft Certification
3 14 (3.94%) MCP
4 13 (3.66%) ITIL Certification
5 10 (2.82%) MCSE
6 9 (2.54%) CCNA
6 9 (2.54%) Cisco Certification
6 9 (2.54%) Computer Science Degree
7 8 (2.25%) MCSA
8 5 (1.41%) A+ Certification
8 5 (1.41%) MCITP
9 4 (1.13%) Oracle Certification
9 4 (1.13%) SC Cleared
9 4 (1.13%) Security Cleared
10 3 (0.85%) ITIL Foundation Certificate
11 2 (0.56%) CCA
11 2 (0.56%) Citrix Certification
11 2 (0.56%) DBS Check
11 2 (0.56%) VERITAS Certified Professional (VCP)
11 2 (0.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 57 (16.06%) SLA
2 16 (4.51%) HL7
3 9 (2.54%) GDPR
4 7 (1.97%) Accessibility
5 2 (0.56%) Cyber Essentials
5 2 (0.56%) ISO/IEC 27001
6 1 (0.28%) Data Quality
6 1 (0.28%) QA
System Software
1 100 (28.17%) Active Directory
2 18 (5.07%) VMware Infrastructure
3 12 (3.38%) Virtual Machines
3 12 (3.38%) vSphere
4 10 (2.82%) VMware ESXi
4 10 (2.82%) XenApp
5 9 (2.54%) VMware Workstation
6 5 (1.41%) VMware Server
7 4 (1.13%) Hyper-V
7 4 (1.13%) Oracle RAC
8 3 (0.85%) Terminal Services
8 3 (0.85%) XenDesktop
9 2 (0.56%) Virtual Desktop
10 1 (0.28%) BitLocker
10 1 (0.28%) Firmware
Systems Management
1 21 (5.92%) SCCM
2 7 (1.97%) Microsoft Intune
2 7 (1.97%) WSUS
3 5 (1.41%) SCOM
4 4 (1.13%) Data Guard
4 4 (1.13%) Oracle RMAN
5 3 (0.85%) Cisco CUCM
5 3 (0.85%) Cisco UCCX
6 2 (0.56%) NetBackup
6 2 (0.56%) PaperCut
7 1 (0.28%) FortiGate
7 1 (0.28%) Terraform
7 1 (0.28%) vCenter Server
Vendors
1 142 (40.00%) Microsoft
2 38 (10.70%) VMware
3 24 (6.76%) Oracle
4 23 (6.48%) Cisco
5 20 (5.63%) ServiceNow
6 17 (4.79%) Citrix
7 16 (4.51%) HP
8 13 (3.66%) Meraki
9 11 (3.10%) Apple
10 8 (2.25%) Salesforce.com
11 7 (1.97%) SolarWinds
12 6 (1.69%) Mitel
12 6 (1.69%) NetApp
13 5 (1.41%) Cognos
13 5 (1.41%) Dell
13 5 (1.41%) iManage
14 4 (1.13%) Google
14 4 (1.13%) Remedy
15 3 (0.85%) Altiris
15 3 (0.85%) Bloomberg