Period
to 23 October 2018

The median annual salary for a Support Analyst was £29,500 in advertised job vacancies in the South East during the 6 months to 23 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 118 102 91
Rank change year-on-year -16 -11 +2
Permanent jobs requiring a Support Analyst 769 914 1,154
As % of all permanent IT jobs advertised in the South East 2.64% 3.15% 3.28%
As % of the Job Titles category 2.74% 3.25% 3.38%
Number of salaries quoted 697 829 1,005
South East median annual salary £29,500 £28,000 £29,500
Median salary % change year-on-year +5.36% -5.08% +3.51%
10th Percentile £19,750 £20,500 £20,500
90th Percentile £43,750 £42,500 £45,000
England median annual salary £32,500 £31,500 £31,500
% change year-on-year +3.17% - -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 28,086 28,103 34,132
% of permanent IT jobs with a recognized job title 96.46% 96.71% 97.07%
Number of salaries quoted 23,339 23,444 28,680
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +3.45%
10th Percentile £26,680 £26,000 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Support Analyst in the South East over the 6 months to 23 October 2018.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -43 255 £32,500 +16.07% 25
Surrey +26 208 £30,000 - 12
Hampshire -25 159 £25,000 -9.09% 20
Berkshire -71 98 £32,500 +8.33% 8
Buckinghamshire -16 91 £30,000 +20.00% 9
West Sussex +7 88 £32,500 +12.07% 5
Oxfordshire +18 66 £32,500 +17.12% 8
Kent -1 27 £30,000 +9.09% 5
East Sussex -24 27 £25,000 -14.89% 2
Sussex - 4 - -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 369 (47.98%) Windows
2 301 (39.14%) Microsoft
3 231 (30.04%) SQL
4 215 (27.96%) Active Directory
5 160 (20.81%) Microsoft Office
6 157 (20.42%) Problem-Solving
7 139 (18.08%) Windows Server
8 134 (17.43%) ITIL
9 120 (15.60%) SQL Server
10 119 (15.47%) Linux
11 114 (14.82%) Windows 7
12 107 (13.91%) Office 365
13 102 (13.26%) Oracle
14 101 (13.13%) SLA
15 96 (12.48%) Windows 10
16 86 (11.18%) Finance
17 80 (10.40%) Unix
18 70 (9.10%) Degree
19 66 (8.58%) VMware
19 66 (8.58%) Windows Server 2012
20 64 (8.32%) .NET
21 63 (8.19%) Windows Server 2008
21 63 (8.19%) Analytical Skills
22 62 (8.06%) Microsoft Excel
23 60 (7.80%) Service Management
24 58 (7.54%) Incident Management
25 57 (7.41%) C#
26 53 (6.89%) LAN
26 53 (6.89%) Self-Motivation
27 52 (6.76%) WAN

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (6.63%) SharePoint
2 25 (3.25%) WebLogic
3 24 (3.12%) MS Exchange
4 21 (2.73%) IIS
5 13 (1.69%) MQSeries
6 12 (1.56%) Confluence
7 10 (1.30%) BizTalk Server
8 8 (1.04%) SharePoint 2013
8 8 (1.04%) WebSphere
9 5 (0.65%) Apache
9 5 (0.65%) Skype for Business
10 4 (0.52%) SAP Portal
11 3 (0.39%) Adobe Experience Manager
11 3 (0.39%) SharePoint 2010
11 3 (0.39%) Tomcat
12 2 (0.26%) CMS
13 1 (0.13%) DataSynapse
13 1 (0.13%) Exchange Server 2003
13 1 (0.13%) Oracle SOA Suite
13 1 (0.13%) WebLogic Portal
Applications
1 160 (20.81%) Microsoft Office
2 62 (8.06%) Microsoft Excel
3 14 (1.82%) MS Visio
4 13 (1.69%) Microsoft PowerPoint
5 3 (0.39%) Microsoft Project
6 1 (0.13%) Spreadsheet
Business Applications
1 19 (2.47%) Dynamics CRM
2 8 (1.04%) NetSuite
2 8 (1.04%) Oracle 11i
2 8 (1.04%) Oracle EBS
2 8 (1.04%) Oracle EBS R12
3 7 (0.91%) Dynamics NAV
4 6 (0.78%) Oracle HRMS
4 6 (0.78%) Oracle Payroll
5 4 (0.52%) Dynamics AX
5 4 (0.52%) iTrent
5 4 (0.52%) Magento
5 4 (0.52%) Primavera
5 4 (0.52%) SAP PS
5 4 (0.52%) Unit4 Business World
6 3 (0.39%) Oracle Assets
6 3 (0.39%) Oracle Financials
6 3 (0.39%) Oracle Payables
6 3 (0.39%) Oracle Receivables
6 3 (0.39%) SAP Hybris
7 2 (0.26%) SAP MM
Cloud Services
1 107 (13.91%) Office 365
2 41 (5.33%) Microsoft Azure
3 10 (1.30%) Amazon AWS
4 6 (0.78%) Cloud Computing
5 5 (0.65%) SaaS
6 4 (0.52%) Akamai
6 4 (0.52%) ServiceMax
7 3 (0.39%) Adobe Analytics
7 3 (0.39%) Azure Active Directory
8 2 (0.26%) G Suite
9 1 (0.13%) Dynamics 365
9 1 (0.13%) GitHub
9 1 (0.13%) Mimecast
9 1 (0.13%) PaaS
Communications & Networking
1 53 (6.89%) LAN
2 52 (6.76%) WAN
3 46 (5.98%) Firewall
4 45 (5.85%) TCP/IP
5 35 (4.55%) Wi-Fi
6 34 (4.42%) DHCP
6 34 (4.42%) DNS
7 33 (4.29%) VoIP
8 29 (3.77%) WLAN
9 23 (2.99%) VPN
10 19 (2.47%) Wireless
11 17 (2.21%) SAN
12 14 (1.82%) VLAN
13 11 (1.43%) Network Security
14 9 (1.17%) MPLS
15 8 (1.04%) Extranet
15 8 (1.04%) Internet
16 7 (0.91%) SSL
16 7 (0.91%) Wireshark
17 6 (0.78%) Remote Desktop
Database & Business Intelligence
1 120 (15.60%) SQL Server
2 25 (3.25%) Oracle Reports
3 24 (3.12%) Oracle Database
3 24 (3.12%) Relational Database
4 23 (2.99%) RDBMS
5 12 (1.56%) SQL Server 2008
6 11 (1.43%) SQL Server Integration Services
7 6 (0.78%) SQL Server Analysis Services
8 5 (0.65%) Big Data
8 5 (0.65%) MySQL
8 5 (0.65%) Oracle Database 10g
8 5 (0.65%) SQL Server 2012
8 5 (0.65%) SQL Server 2016
9 4 (0.52%) Crystal Reports
9 4 (0.52%) SQL Server 2014
9 4 (0.52%) SQL Server Reporting Services
10 3 (0.39%) DB2
10 3 (0.39%) SQL Server 2005
11 2 (0.26%) Data Warehouse
11 2 (0.26%) Easytrieve
Development Applications
1 28 (3.64%) JIRA
2 14 (1.82%) Oracle Forms
3 9 (1.17%) Visual Studio
4 4 (0.52%) Eclipse
5 3 (0.39%) Team Foundation Server
6 2 (0.26%) ClearQuest
6 2 (0.26%) Firebug
6 2 (0.26%) SQL Server Management Studio (SSMS)
7 1 (0.13%) Git (software)
7 1 (0.13%) GitLab
7 1 (0.13%) Jenkins
7 1 (0.13%) Visual Studio Team System
General
1 86 (11.18%) Finance
2 29 (3.77%) French Language
3 22 (2.86%) Back Office
3 22 (2.86%) German Language
3 22 (2.86%) Spanish Language
4 20 (2.60%) Italian Language
4 20 (2.60%) Retail
5 14 (1.82%) Automotive
5 14 (1.82%) Banking
6 10 (1.30%) Telecoms
7 8 (1.04%) Advertising
8 7 (0.91%) Billing
8 7 (0.91%) Manufacturing
8 7 (0.91%) Pharmaceutical
9 6 (0.78%) Marketing
9 6 (0.78%) Russian Language
10 5 (0.65%) Electronics
10 5 (0.65%) Legal
11 3 (0.39%) Law
11 3 (0.39%) Polish Language
Libraries, Frameworks & Software Standards
1 64 (8.32%) .NET
2 37 (4.81%) HTML
3 35 (4.55%) XML
4 25 (3.25%) CSS
5 19 (2.47%) ASP.NET
6 15 (1.95%) Middleware
7 13 (1.69%) Oracle Fusion
8 9 (1.17%) RabbitMQ
9 8 (1.04%) FIX Protocol
10 7 (0.91%) JSON
10 7 (0.91%) Web Services
10 7 (0.91%) XSLT
11 6 (0.78%) 802.1X
12 5 (0.65%) SAP Fiori
13 4 (0.52%) JSP
13 4 (0.52%) REST
13 4 (0.52%) Spring
14 3 (0.39%) HTML5
14 3 (0.39%) Java EE
14 3 (0.39%) WCF
Miscellaneous
1 63 (8.19%) Analytical Skills
2 53 (6.89%) Self-Motivation
3 37 (4.81%) Management Information System
4 34 (4.42%) Computer Science
5 33 (4.29%) Data Centre
6 22 (2.86%) Driving Licence
7 19 (2.47%) Analytical Mindset
8 16 (2.08%) Virtual Team
9 15 (1.95%) Fintech
10 12 (1.56%) iPhone
10 12 (1.56%) Life Science
11 11 (1.43%) Fat Client
11 11 (1.43%) Thin Client
11 11 (1.43%) Video Conferencing
12 10 (1.30%) AS400
12 10 (1.30%) Blackberry
12 10 (1.30%) iPad
12 10 (1.30%) iSeries
13 9 (1.17%) CMDB
14 6 (0.78%) Linux Command Line
Operating Systems
1 369 (47.98%) Windows
2 139 (18.08%) Windows Server
3 119 (15.47%) Linux
4 114 (14.82%) Windows 7
5 96 (12.48%) Windows 10
6 80 (10.40%) Unix
7 66 (8.58%) Windows Server 2012
8 63 (8.19%) Windows Server 2008
9 50 (6.50%) Windows 8
10 15 (1.95%) Windows XP
11 11 (1.43%) Windows Mobile
12 8 (1.04%) Android
12 8 (1.04%) Windows Server 2003
13 5 (0.65%) CentOS
13 5 (0.65%) Debian
13 5 (0.65%) Ubuntu
14 4 (0.52%) Apple iOS
14 4 (0.52%) Mac OS
14 4 (0.52%) Mac OS X
15 3 (0.39%) Windows 2000 Server
Processes & Methodologies
1 157 (20.42%) Problem-Solving
2 134 (17.43%) ITIL
3 60 (7.80%) Service Management
4 58 (7.54%) Incident Management
5 50 (6.50%) Problem Management
6 47 (6.11%) Root Cause Analysis
7 45 (5.85%) CRM
8 33 (4.29%) Change Management
8 33 (4.29%) ITSM
9 28 (3.64%) Mentoring
10 27 (3.51%) Service Delivery
11 23 (2.99%) Logistics
12 22 (2.86%) Asset Management
12 22 (2.86%) Coaching
13 21 (2.73%) DevOps
13 21 (2.73%) Mobile Device Management
14 19 (2.47%) Investment Management
14 19 (2.47%) Project Management
15 18 (2.34%) ERP
15 18 (2.34%) Mathematics
Programming Languages
1 231 (30.04%) SQL
2 57 (7.41%) C#
3 35 (4.55%) JavaScript
4 32 (4.16%) Java
5 28 (3.64%) PL/SQL
6 20 (2.60%) PowerShell
7 18 (2.34%) Bash Shell
8 16 (2.08%) T-SQL
9 15 (1.95%) Python
9 15 (1.95%) Shell Script
10 14 (1.82%) PHP
11 9 (1.17%) Perl
12 8 (1.04%) VB
13 7 (0.91%) C
13 7 (0.91%) C++
13 7 (0.91%) Ruby
14 6 (0.78%) RPG
15 4 (0.52%) VBScript
16 3 (0.39%) JCL
16 3 (0.39%) VBA
Qualifications
1 70 (9.10%) Degree
2 51 (6.63%) Microsoft Certification
3 48 (6.24%) Security Cleared
4 45 (5.85%) SC Cleared
5 23 (2.99%) MCP
5 23 (2.99%) MCSE
6 20 (2.60%) MCSA
7 18 (2.34%) A+ Certification
7 18 (2.34%) Computer Science Degree
8 12 (1.56%) CCNA
8 12 (1.56%) Cisco Certification
9 9 (1.17%) LPIC
10 8 (1.04%) ITIL Foundation Certificate
11 7 (0.91%) MOS
12 6 (0.78%) ISTQB
12 6 (0.78%) ISTQB Foundation Certification
12 6 (0.78%) ITIL Certification
12 6 (0.78%) PhD
13 5 (0.65%) Numerate Degree
14 4 (0.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 101 (13.13%) SLA
2 8 (1.04%) PCI DSS
3 6 (0.78%) ISO/IEC 27001
3 6 (0.78%) PMO
4 4 (0.52%) QA
4 4 (0.52%) Sarbanes-Oxley
5 2 (0.26%) ISO/IEC 20000
6 1 (0.13%) GAMP
6 1 (0.13%) GDPR
System Software
1 215 (27.96%) Active Directory
2 33 (4.29%) VMware Infrastructure
3 31 (4.03%) Hyper-V
4 14 (1.82%) Virtual Machines
5 12 (1.56%) Terminal Services
6 5 (0.65%) VMware ESXi
7 4 (0.52%) Docker
8 3 (0.39%) Virtual Desktop
9 2 (0.26%) ProxySG
9 2 (0.26%) vSphere
10 1 (0.13%) KVM
10 1 (0.13%) NFS
10 1 (0.13%) XenApp
10 1 (0.13%) XenServer
Systems Management
1 18 (2.34%) SCCM
2 16 (2.08%) Backup Exec
3 14 (1.82%) Puppet
4 13 (1.69%) Oracle Enterprise Manager
5 6 (0.78%) HP ALM
6 4 (0.52%) Microsoft Intune
6 4 (0.52%) Pingdom
7 3 (0.39%) Control-M
7 3 (0.39%) Failover Clustering
7 3 (0.39%) SCOM
8 2 (0.26%) Norton AntiVirus
8 2 (0.26%) OfficeScan
8 2 (0.26%) WSUS
9 1 (0.13%) CA Spectrum
9 1 (0.13%) CSIRT
9 1 (0.13%) EMC NetWorker
9 1 (0.13%) FortiGate
9 1 (0.13%) Microsoft Clustering
Vendors
1 301 (39.14%) Microsoft
2 102 (13.26%) Oracle
3 66 (8.58%) VMware
4 38 (4.94%) Citrix
5 33 (4.29%) IBM
6 30 (3.90%) Cisco
7 23 (2.99%) HP
8 21 (2.73%) Remedy
9 17 (2.21%) Apple
10 15 (1.95%) SAP
11 14 (1.82%) SolarWinds
12 13 (1.69%) Google
13 10 (1.30%) Ivanti
13 10 (1.30%) ServiceNow
14 9 (1.17%) Salesforce.com
15 7 (0.91%) hybris
15 7 (0.91%) McAfee
15 7 (0.91%) Veeam
16 6 (0.78%) Atlassian
16 6 (0.78%) Dynatrace