Period
to 18 June 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the South East during the 6 months to 18 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South East
6 months to
18 Jun 2019
Same period 2018 Same period 2017
Rank 111 115 103
Rank change year-on-year +4 -12 -21
Permanent jobs requiring a Support Analyst 732 832 875
As % of all permanent IT jobs advertised in the South East 2.80% 2.77% 2.99%
As % of the Job Titles category 2.90% 2.86% 3.09%
Number of salaries quoted 647 744 779
South East median annual salary £30,000 £30,000 £28,500
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £20,000 £20,500 £21,000
90th Percentile £49,500 £45,000 £40,000
England median annual salary £31,000 £32,500 £32,000
% change year-on-year -4.62% +1.56% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,239 29,112 28,316
% of permanent IT jobs with a recognized job title 96.52% 96.99% 96.72%
Number of salaries quoted 20,586 24,346 23,625
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South East.

Salary trend for Support Analyst in the South East

Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Support Analyst in the South East over the 6 months to 18 June 2019.

Salary histogram for Support Analyst in the South East

Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 18 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +27 328 £32,500 +8.33% 26
Berkshire +62 194 £35,000 +6.06% 11
Surrey -28 152 £27,500 -8.33% 9
Hampshire -17 123 £27,500 -3.51% 7
Buckinghamshire -26 83 £32,500 +18.18% 9
West Sussex -29 63 £31,500 -3.08% 4
Oxfordshire +49 51 £32,347 +13.50% 6
Kent +30 38 £27,500 +22.22% 5
East Sussex +15 24 £30,000 +27.66% 1
Middlesex - 4 £37,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 June 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Support Analyst in the job title.

1 318 (43.44%) Windows
2 314 (42.90%) SQL
3 198 (27.05%) Microsoft
4 189 (25.82%) Active Directory
5 165 (22.54%) ITIL
6 154 (21.04%) Microsoft Office
7 144 (19.67%) Problem-Solving
8 128 (17.49%) Windows Server
9 119 (16.26%) Windows 7
10 114 (15.57%) Office 365
11 104 (14.21%) SQL Server
12 101 (13.80%) Windows 10
13 93 (12.70%) Finance
14 90 (12.30%) SLA
15 77 (10.52%) Degree
16 76 (10.38%) VMware
17 74 (10.11%) Oracle
18 67 (9.15%) Analytical Skills
19 66 (9.02%) Microsoft Certification
20 61 (8.33%) DNS
21 59 (8.06%) TCP/IP
22 58 (7.92%) Microsoft Azure
23 57 (7.79%) DHCP
24 56 (7.65%) Linux
25 54 (7.38%) XML
26 53 (7.24%) Service Management
26 53 (7.24%) Change Management
26 53 (7.24%) Hyper-V
27 51 (6.97%) Firewall
27 51 (6.97%) Retail

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (4.92%) SharePoint
2 34 (4.64%) MS Exchange
3 23 (3.14%) IIS
4 7 (0.96%) Exchange Server 2010
5 6 (0.82%) SAS
6 5 (0.68%) SharePoint 2010
6 5 (0.68%) Tomcat
7 4 (0.55%) CMS
7 4 (0.55%) Skype for Business
8 3 (0.41%) Confluence
8 3 (0.41%) NetWeaver
8 3 (0.41%) WordPress
9 2 (0.27%) BizTalk Server
9 2 (0.27%) CICS
9 2 (0.27%) Elasticsearch
9 2 (0.27%) JBoss
10 1 (0.14%) Apache
10 1 (0.14%) MS Project Server
10 1 (0.14%) SharePoint Server
10 1 (0.14%) WebLogic
Applications
1 154 (21.04%) Microsoft Office
2 42 (5.74%) Microsoft Excel
3 11 (1.50%) MS Visio
4 4 (0.55%) Microsoft PowerPoint
5 3 (0.41%) Spreadsheet
6 1 (0.14%) Microsoft Project
6 1 (0.14%) Notepad++
Business Applications
1 27 (3.69%) Oracle EBS
1 27 (3.69%) Oracle EBS R12
2 19 (2.60%) Oracle Payroll
3 17 (2.32%) Oracle 11i
4 10 (1.37%) Oracle HRMS
5 8 (1.09%) Dynamics CRM
6 7 (0.96%) NetSuite
7 5 (0.68%) Oracle Assets
7 5 (0.68%) Oracle Financials
7 5 (0.68%) Oracle General Ledger
7 5 (0.68%) Oracle Internet Expenses
7 5 (0.68%) Oracle iProcurement
7 5 (0.68%) Oracle Payables
7 5 (0.68%) Oracle Receivables
7 5 (0.68%) SAP SD
8 4 (0.55%) Dynamics AX
8 4 (0.55%) Salesforce.com CRM
9 3 (0.41%) Infor M3
9 3 (0.41%) Siebel CRM
10 2 (0.27%) Infor LN
Cloud Services
1 114 (15.57%) Office 365
2 58 (7.92%) Microsoft Azure
3 27 (3.69%) Amazon AWS
4 14 (1.91%) SaaS
5 9 (1.23%) Google Cloud Platform
6 8 (1.09%) IaaS
7 7 (0.96%) Akamai
8 5 (0.68%) Power Platform
9 4 (0.55%) Dynamics 365
10 3 (0.41%) Azure Active Directory
11 2 (0.27%) BrowserStack
11 2 (0.27%) Cloudflare
11 2 (0.27%) Heroku
11 2 (0.27%) PaaS
11 2 (0.27%) Slack
12 1 (0.14%) Adobe Analytics
12 1 (0.14%) Cloud Computing
12 1 (0.14%) MailChimp
12 1 (0.14%) OpenShift
12 1 (0.14%) SuccessFactors
Communications & Networking
1 61 (8.33%) DNS
2 59 (8.06%) TCP/IP
3 57 (7.79%) DHCP
4 51 (6.97%) Firewall
5 48 (6.56%) VPN
6 35 (4.78%) LAN
7 30 (4.10%) Internet
8 29 (3.96%) VoIP
9 26 (3.55%) HTTPS
10 25 (3.42%) WAN
11 15 (2.05%) HTTP
12 13 (1.78%) VLAN
13 12 (1.64%) Reverse Proxy
13 12 (1.64%) SAN
14 11 (1.50%) Wireless
15 7 (0.96%) Intranet
16 6 (0.82%) Extranet
17 5 (0.68%) Skype
18 4 (0.55%) IP Telephony
18 4 (0.55%) Remote Desktop
Database & Business Intelligence
1 104 (14.21%) SQL Server
2 23 (3.14%) NoSQL
3 19 (2.60%) MySQL
4 17 (2.32%) Relational Database
5 14 (1.91%) SQL Server Integration Services
6 12 (1.64%) SQL Server 2008
7 11 (1.50%) BusinessObjects
7 11 (1.50%) SQL Server Analysis Services
8 10 (1.37%) Crystal Reports
9 9 (1.23%) Oracle BI EE
10 8 (1.09%) MongoDB
10 8 (1.09%) SAP BW
10 8 (1.09%) SQL Server 2012
11 7 (0.96%) Data Warehouse
12 6 (0.82%) DB2
12 6 (0.82%) PostgreSQL
12 6 (0.82%) SQL Server 2014
12 6 (0.82%) SQL Server 2016
13 5 (0.68%) Adabas
13 5 (0.68%) Apache Cassandra
Development Applications
1 14 (1.91%) JIRA
2 4 (0.55%) Hudson
3 3 (0.41%) Bitbucket
3 3 (0.41%) Visual Studio Team System
4 2 (0.27%) TestRail
4 2 (0.27%) Visual Studio
5 1 (0.14%) Git (software)
5 1 (0.14%) GitLab
5 1 (0.14%) Jenkins
5 1 (0.14%) Vagrant
General
1 93 (12.70%) Finance
2 51 (6.97%) Retail
3 29 (3.96%) Marketing
4 20 (2.73%) Law
5 14 (1.91%) Pharmaceutical
6 13 (1.78%) Telecoms
7 11 (1.50%) Legal
8 10 (1.37%) Local Government
9 7 (0.96%) Back Office
10 5 (0.68%) Advertising
10 5 (0.68%) Automotive
11 4 (0.55%) Billing
11 4 (0.55%) Manufacturing
11 4 (0.55%) Online Betting
12 2 (0.27%) Aerospace
13 1 (0.14%) Electronics
13 1 (0.14%) General Ledger
13 1 (0.14%) German Language
13 1 (0.14%) Turkish Language
Libraries, Frameworks & Software Standards
1 54 (7.38%) XML
2 37 (5.05%) HTML
3 31 (4.23%) .NET
4 22 (3.01%) Web Services
5 18 (2.46%) JSON
6 14 (1.91%) WebRTC
7 10 (1.37%) CSS
8 9 (1.23%) Middleware
9 8 (1.09%) ASP.NET
10 5 (0.68%) REST
10 5 (0.68%) SOAP
10 5 (0.68%) XML Schema
11 3 (0.41%) Oracle Fusion
12 2 (0.27%) AngularJS
12 2 (0.27%) Django
12 2 (0.27%) EDI
12 2 (0.27%) XSLT
13 1 (0.14%) ActiveMQ
13 1 (0.14%) COM
13 1 (0.14%) RabbitMQ
Miscellaneous
1 67 (9.15%) Analytical Skills
2 42 (5.74%) Self-Motivation
3 32 (4.37%) EPoS
4 31 (4.23%) Management Information System
5 14 (1.91%) Algorithms
6 12 (1.64%) EFT
7 9 (1.23%) FMCG
8 8 (1.09%) User Experience
9 7 (0.96%) Data Centre
9 7 (0.96%) Driving Licence
9 7 (0.96%) Fat Client
9 7 (0.96%) iSeries
9 7 (0.96%) Thin Client
10 6 (0.82%) Reinsurance
10 6 (0.82%) RSA SecurID
11 5 (0.68%) AS400
11 5 (0.68%) Data Protection Act
11 5 (0.68%) Enterprise Software
11 5 (0.68%) Mobile App
12 3 (0.41%) Virtual Team
Operating Systems
1 318 (43.44%) Windows
2 128 (17.49%) Windows Server
3 119 (16.26%) Windows 7
4 101 (13.80%) Windows 10
5 56 (7.65%) Linux
6 44 (6.01%) Windows Server 2012
7 39 (5.33%) Unix
8 36 (4.92%) Windows 8
9 34 (4.64%) Windows Server 2008
10 18 (2.46%) CentOS
11 14 (1.91%) Android
12 13 (1.78%) zOS
13 12 (1.64%) Red Hat Enterprise Linux
14 10 (1.37%) Apple iOS
15 5 (0.68%) HPUX
15 5 (0.68%) Mac OS X
15 5 (0.68%) Windows Server 2003
16 4 (0.55%) Windows XP
17 3 (0.41%) Mac OS
18 2 (0.27%) VMS
Processes & Methodologies
1 165 (22.54%) ITIL
2 144 (19.67%) Problem-Solving
3 53 (7.24%) Change Management
3 53 (7.24%) Service Management
4 46 (6.28%) CRM
5 45 (6.15%) Computer Science
6 33 (4.51%) Service Delivery
7 32 (4.37%) ITSM
8 29 (3.96%) Root Cause Analysis
9 27 (3.69%) Mathematics
10 26 (3.55%) ERP
11 25 (3.42%) Business Intelligence
11 25 (3.42%) Proactive Monitoring
11 25 (3.42%) Problem Management
12 24 (3.28%) Agile Software Development
12 24 (3.28%) Analytics
12 24 (3.28%) Data Analysis
12 24 (3.28%) Incident Management
13 23 (3.14%) Machine Learning
13 23 (3.14%) Mentoring
Programming Languages
1 314 (42.90%) SQL
2 35 (4.78%) Java
3 31 (4.23%) PL/SQL
4 30 (4.10%) C#
5 29 (3.96%) JavaScript
6 22 (3.01%) T-SQL
7 16 (2.19%) PowerShell
8 14 (1.91%) C
9 7 (0.96%) Python
10 6 (0.82%) VB
11 5 (0.68%) C++
11 5 (0.68%) RPG
12 4 (0.55%) PHP
13 3 (0.41%) Shell Script
13 3 (0.41%) VBScript
14 2 (0.27%) COBOL
14 2 (0.27%) JCL
14 2 (0.27%) Ruby
15 1 (0.14%) Bash Shell
15 1 (0.14%) Perl
Qualifications
1 77 (10.52%) Degree
2 66 (9.02%) Microsoft Certification
3 35 (4.78%) MCSE
4 27 (3.69%) Computer Science Degree
4 27 (3.69%) MCSA
5 21 (2.87%) A+ Certification
6 19 (2.60%) CCENT
6 19 (2.60%) ITIL Foundation Certificate
7 18 (2.46%) MCP
8 15 (2.05%) Security Cleared
9 13 (1.78%) Cisco Certification
10 9 (1.23%) PRINCE2 Certification
11 4 (0.55%) ITIL Certification
12 3 (0.41%) MCITP
12 3 (0.41%) Siebel Certification
12 3 (0.41%) VTSP
13 2 (0.27%) HNC
13 2 (0.27%) HND
13 2 (0.27%) PhD
13 2 (0.27%) SC Cleared
Quality Assurance & Compliance
1 90 (12.30%) SLA
2 12 (1.64%) PCI DSS
3 9 (1.23%) QA
4 4 (0.55%) Data Quality
4 4 (0.55%) GDPR
5 2 (0.27%) ISO 9001
5 2 (0.27%) ISO/IEC 20000
5 2 (0.27%) ISO/IEC 27001
5 2 (0.27%) Sarbanes-Oxley
System Software
1 189 (25.82%) Active Directory
2 53 (7.24%) Hyper-V
3 29 (3.96%) VMware Infrastructure
4 15 (2.05%) Firmware
5 13 (1.78%) VMware ESXi
6 8 (1.09%) Docker
7 7 (0.96%) Terminal Services
8 6 (0.82%) Virtual Servers
8 6 (0.82%) vSphere
8 6 (0.82%) XenDesktop
9 3 (0.41%) XenApp
10 2 (0.27%) Citrix Hypervisor
10 2 (0.27%) DFS Replication
10 2 (0.27%) LXC
10 2 (0.27%) Microsoft Virtual Server
10 2 (0.27%) Virtual Machines
11 1 (0.14%) KVM
11 1 (0.14%) Microsoft App-V
11 1 (0.14%) Oracle RAC
11 1 (0.14%) VMware Server
Systems Management
1 33 (4.51%) SCCM
2 12 (1.64%) Perfmon
2 12 (1.64%) WSUS
3 7 (0.96%) Kubernetes
4 5 (0.68%) vCenter Server
5 4 (0.55%) Backup Exec
5 4 (0.55%) vRealize
5 4 (0.55%) ZENworks
6 3 (0.41%) Microsoft Intune
6 3 (0.41%) Puppet
6 3 (0.41%) Tivoli Storage Manager
7 2 (0.27%) Single Sign-On
7 2 (0.27%) Tivoli
8 1 (0.14%) Ansible
8 1 (0.14%) Consul
8 1 (0.14%) Opscode Chef
8 1 (0.14%) Packer
8 1 (0.14%) SCOM
8 1 (0.14%) Terraform
Vendors
1 198 (27.05%) Microsoft
2 76 (10.38%) VMware
3 74 (10.11%) Oracle
4 38 (5.19%) Cisco
4 38 (5.19%) ServiceNow
5 35 (4.78%) Citrix
6 27 (3.69%) SAP
7 19 (2.60%) Dell
8 16 (2.19%) Red Hat
9 15 (2.05%) HP
10 12 (1.64%) CA
11 10 (1.37%) NetApp
11 10 (1.37%) Salesforce.com
11 10 (1.37%) Veritas
12 9 (1.23%) Apple
12 9 (1.23%) Google
12 9 (1.23%) IBM
13 8 (1.09%) SolarWinds
14 7 (0.96%) Borland
15 6 (0.82%) EMC