2nd Line Desktop Support Analyst Jobs in Birmingham

Second Line Desktop Support Analyst
West Midlands > Birmingham

The median Second Line Desktop Support Analyst salary in Birmingham is £33,000 per year, according to job vacancies posted during the 6 months leading to 6 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 May 2025
Same period 2024 Same period 2023
Rank 113 - 141
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Desktop Support Analyst 1 0 1
As % of all permanent jobs advertised in Birmingham 0.068% - 0.050%
As % of the Job Titles category 0.072% - 0.054%
Number of salaries quoted 1 0 1
10th Percentile - - -
25th Percentile £31,500 - £27,500
Median annual salary (50th Percentile) £33,000 - £30,000
75th Percentile £34,500 - £32,500
90th Percentile - - -
West Midlands median annual salary £33,000 £27,000 £30,000
% change year-on-year +22.22% -10.00% +20.00%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,382 2,571 1,859
% of permanent jobs with a recognized job title 94.40% 94.31% 93.51%
Number of salaries quoted 798 2,098 1,426
10th Percentile £32,500 £31,250 £31,250
25th Percentile £42,500 £40,991 £42,500
Median annual salary (50th Percentile) £55,900 £55,000 £55,000
Median % change year-on-year +1.64% - -
75th Percentile £68,750 £69,914 £71,250
90th Percentile £85,000 £84,964 £82,500
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

2nd Line Desktop Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Desktop Support Analyst in Birmingham

2nd Line Desktop Support Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Analyst in Birmingham.

Salary trend for 2nd Line Desktop Support Analyst in Birmingham

2nd Line Desktop Support Analyst Skill Set
Top 21 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 6 May 2025, 2nd Line Desktop Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring 2nd Line Desktop Support Analyst in the job title.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) Windows
1 1 (100.00%) Microsoft
1 1 (100.00%) HP
1 1 (100.00%) Apple
1 1 (100.00%) Firmware
1 1 (100.00%) Remedy
1 1 (100.00%) McAfee
1 1 (100.00%) Service Management
1 1 (100.00%) Change Management
1 1 (100.00%) ITSM
1 1 (100.00%) Wi-Fi
1 1 (100.00%) Law
1 1 (100.00%) Incident Management
1 1 (100.00%) Problem Management
1 1 (100.00%) Remedy ITSM
1 1 (100.00%) SCCM
1 1 (100.00%) Mobile Device Management
1 1 (100.00%) MobileIron
1 1 (100.00%) Line Management
1 1 (100.00%) BitLocker

2nd Line Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Business Applications
1 1 (100.00%) Remedy ITSM
Communications & Networking
1 1 (100.00%) Wi-Fi
General
1 1 (100.00%) Law
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Change Management
1 1 (100.00%) Incident Management
1 1 (100.00%) ITSM
1 1 (100.00%) Line Management
1 1 (100.00%) Mobile Device Management
1 1 (100.00%) Problem Management
1 1 (100.00%) Service Management
System Software
1 1 (100.00%) BitLocker
1 1 (100.00%) Firmware
Systems Management
1 1 (100.00%) SCCM
Vendors
1 1 (100.00%) Apple
1 1 (100.00%) HP
1 1 (100.00%) McAfee
1 1 (100.00%) Microsoft
1 1 (100.00%) MobileIron
1 1 (100.00%) Remedy