Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
West Midlands > Birmingham
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 166 153 133
Rank change year-on-year -13 -20 +23
Permanent jobs citing ITSM 28 71 58
As % of all permanent IT jobs advertised in Birmingham 0.73% 1.49% 1.47%
As % of the Processes & Methodologies category 0.81% 1.67% 1.69%
Number of salaries quoted 14 45 40
Birmingham median annual salary £50,000 £42,500 £50,000
Median salary % change year-on-year +17.65% -15.00% -16.67%
10th Percentile £28,200 £24,074 £19,500
90th Percentile £70,225 £71,250 £73,125
West Midlands median annual salary £50,000 £40,000 £39,500
% change year-on-year +25.00% +1.27% -31.30%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3471 4242 3434
As % of all permanent IT jobs advertised in Birmingham 90.20% 89.12% 86.96%
Number of salaries quoted 2718 3094 2878
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -5.56%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £67,625 £68,750
West Midlands median annual salary £40,000 £40,000 £40,000

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Birmingham.

Salary trend for ITSM in Birmingham

ITSM
Salary Histogram in Birmingham

The salary distribution of IT jobs citing ITSM in Birmingham over the 6 months to 23 November 2017.

Salary histogram for ITSM in Birmingham

For the 6 months to 23 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for ITSM.

1 25 (89.29%) Service Management
2 21 (75.00%) ITIL
3 13 (46.43%) Analytical Skills
3 13 (46.43%) Data Centre
4 8 (28.57%) ITIL Certification
5 7 (25.00%) Project Management
5 7 (25.00%) SDLC
5 7 (25.00%) Degree
6 6 (21.43%) Transition Management
6 6 (21.43%) Service Delivery
6 6 (21.43%) PRINCE2
6 6 (21.43%) ISEB
6 6 (21.43%) Law
6 6 (21.43%) Business Development
7 5 (17.86%) Web Development
7 5 (17.86%) SOA
7 5 (17.86%) SQL
7 5 (17.86%) Microsoft Office
7 5 (17.86%) SOAP
7 5 (17.86%) XML
7 5 (17.86%) BizTalk Server
7 5 (17.86%) Configuration Management
7 5 (17.86%) ServiceNow
7 5 (17.86%) JSON
7 5 (17.86%) Problem Management
7 5 (17.86%) Time Management
7 5 (17.86%) Microsoft Azure
7 5 (17.86%) REST
8 4 (14.29%) Data Modelling
8 4 (14.29%) Incident Management

ITSM
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.86%) BizTalk Server
Applications
1 5 (17.86%) Microsoft Office
Business Applications
1 1 (3.57%) Remedy ITSM
Cloud Services
1 5 (17.86%) Microsoft Azure
2 1 (3.57%) G Suite
2 1 (3.57%) SaaS
Communications & Networking
1 1 (3.57%) DNS
1 1 (3.57%) TCP/IP
1 1 (3.57%) VoIP
Database & Business Intelligence
1 1 (3.57%) SAP HANA
General
1 6 (21.43%) Law
2 3 (10.71%) Banking
3 2 (7.14%) Finance
3 2 (7.14%) Investment Banking
4 1 (3.57%) Manufacturing
Job Titles
1 6 (21.43%) Senior Manager
1 6 (21.43%) Senior Transition Manager
1 6 (21.43%) Transition Manager
2 5 (17.86%) Analyst
3 4 (14.29%) Configuration Specialist
3 4 (14.29%) Service Manager
4 2 (7.14%) Configuration Management Specialist
4 2 (7.14%) Information Analyst
4 2 (7.14%) Information Security Analyst
4 2 (7.14%) IT Manager
4 2 (7.14%) Security Analyst
4 2 (7.14%) Service Analyst
4 2 (7.14%) Technical Leader
4 2 (7.14%) Technical Manager
4 2 (7.14%) Technical Services Manager
5 1 (3.57%) Consultant
5 1 (3.57%) SAP Support
5 1 (3.57%) SAP Support Analyst
5 1 (3.57%) Service Management Analyst
5 1 (3.57%) Support Analyst
Libraries, Frameworks & Software Standards
1 5 (17.86%) JSON
1 5 (17.86%) REST
1 5 (17.86%) SOAP
1 5 (17.86%) XML
Miscellaneous
1 13 (46.43%) Analytical Skills
1 13 (46.43%) Data Centre
2 3 (10.71%) Management Information System
3 2 (7.14%) Data Protection Act
4 1 (3.57%) Video Conferencing
Operating Systems
1 1 (3.57%) Android
1 1 (3.57%) Windows
Processes & Methodologies
1 25 (89.29%) Service Management
2 21 (75.00%) ITIL
3 7 (25.00%) Project Management
3 7 (25.00%) SDLC
4 6 (21.43%) Business Development
4 6 (21.43%) PRINCE2
4 6 (21.43%) Service Delivery
4 6 (21.43%) Transition Management
5 5 (17.86%) Configuration Management
5 5 (17.86%) Problem Management
5 5 (17.86%) SOA
5 5 (17.86%) Time Management
5 5 (17.86%) Web Development
6 4 (14.29%) Data Modelling
6 4 (14.29%) Incident Management
7 3 (10.71%) Agile Software Development
7 3 (10.71%) Change Management
7 3 (10.71%) Data Security
7 3 (10.71%) Information Security
7 3 (10.71%) ITIL V2
Programming Languages
1 5 (17.86%) SQL
Qualifications
1 8 (28.57%) ITIL Certification
2 7 (25.00%) Degree
3 6 (21.43%) ISEB
4 1 (3.57%) CISA
4 1 (3.57%) CISSP
Quality Assurance & Compliance
1 2 (7.14%) ISO/IEC 27001
1 2 (7.14%) PCI DSS
1 2 (7.14%) SLA
2 1 (3.57%) COBIT
System Software
1 1 (3.57%) Active Directory
Systems Management
1 2 (7.14%) Cisco IPCC
Vendors
1 5 (17.86%) ServiceNow
2 1 (3.57%) Google
2 1 (3.57%) Remedy
2 1 (3.57%) SAP
2 1 (3.57%) Workday