Period
to 23 July 2017

The median annual salary for a 2nd Line Support Engineer was £26,800 in advertised job vacancies in Birmingham during the 6 months to 23 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
West Midlands > Birmingham
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 184 202 180
Rank change year-on-year +18 -22 -12
Permanent jobs requiring a 2nd Line Support Engineer 12 12 12
As % of all permanent IT jobs advertised in Birmingham 0.31% 0.25% 0.31%
As % of the Job Titles category 0.32% 0.26% 0.32%
Number of salaries quoted 12 13 12
Birmingham median annual salary £26,800 £24,000 £26,250
Median salary % change year-on-year +11.67% -8.57% +11.70%
10th Percentile £21,624 £22,450 £21,250
90th Percentile £30,000 £30,450 £27,213
West Midlands median annual salary £23,000 £24,000 £26,000
% change year-on-year -4.17% -7.69% +10.64%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Birmingham. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Birmingham
Permanent job vacancies with a job title containing a recognized job role 3704 4607 3756
As % of all permanent IT job vacancies advertised in Birmingham 96.46% 95.70% 97.00%
Number of salaries quoted 3088 3466 3096
Birmingham median annual salary £42,500 £42,500 £42,500
10th Percentile £26,250 £25,000 £25,750
90th Percentile £63,750 £68,750 £68,750
West Midlands median annual salary £40,000 £40,000 £40,000

2nd Line Support Engineer
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Support Engineer in Birmingham

2nd Line Support Engineer
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Birmingham.

Salary trend for 2nd Line Support Engineer in Birmingham

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 23 July 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support Engineer in the job title.

1 12 (100.00%) Windows
2 7 (58.33%) Microsoft
3 6 (50.00%) Active Directory
4 5 (41.67%) Citrix
5 3 (25.00%) Microsoft Office
5 3 (25.00%) Hyper-V
5 3 (25.00%) Process Improvement
5 3 (25.00%) Management Information System
5 3 (25.00%) VMware
5 3 (25.00%) Problem Management
5 3 (25.00%) VMware Infrastructure
5 3 (25.00%) Enterprise Storage
5 3 (25.00%) Windows 10
6 2 (16.67%) Apple iOS
6 2 (16.67%) Android
6 2 (16.67%) Office 365
6 2 (16.67%) ITIL
6 2 (16.67%) IBM Notes
6 2 (16.67%) LAN
6 2 (16.67%) WAN
6 2 (16.67%) Lotus
7 1 (8.33%) EPoS
7 1 (8.33%) Blackberry
7 1 (8.33%) Microsoft Certification
7 1 (8.33%) VPN
7 1 (8.33%) Cisco
7 1 (8.33%) VoIP
7 1 (8.33%) MS Exchange
7 1 (8.33%) Windows 8
7 1 (8.33%) Windows Phone

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) IBM Notes
2 1 (8.33%) MS Exchange
Applications
1 3 (25.00%) Microsoft Office
Cloud Services
1 2 (16.67%) Office 365
Communications & Networking
1 2 (16.67%) LAN
1 2 (16.67%) WAN
2 1 (8.33%) Firewall
2 1 (8.33%) VoIP
2 1 (8.33%) VPN
General
1 1 (8.33%) Retail
Miscellaneous
1 3 (25.00%) Enterprise Storage
1 3 (25.00%) Management Information System
2 1 (8.33%) Blackberry
2 1 (8.33%) Driving Licence
2 1 (8.33%) EPoS
2 1 (8.33%) Smartphone
Operating Systems
1 12 (100.00%) Windows
2 3 (25.00%) Windows 10
3 2 (16.67%) Android
3 2 (16.67%) Apple iOS
4 1 (8.33%) Windows 7
4 1 (8.33%) Windows 8
4 1 (8.33%) Windows Phone
4 1 (8.33%) Windows Server
4 1 (8.33%) Windows Server 2008
Processes & Methodologies
1 3 (25.00%) Problem Management
1 3 (25.00%) Process Improvement
2 2 (16.67%) ITIL
Qualifications
1 1 (8.33%) Microsoft Certification
System Software
1 6 (50.00%) Active Directory
2 3 (25.00%) Hyper-V
2 3 (25.00%) VMware Infrastructure
Vendors
1 7 (58.33%) Microsoft
2 5 (41.67%) Citrix
3 3 (25.00%) VMware
4 2 (16.67%) Lotus
5 1 (8.33%) Cisco