The median annual salary for a 2nd Line Support Engineer was £23,000 in advertised job vacancies in the West Midlands during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England / West Midlands
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 213 225 202
Rank change year-on-year +12 -23  
Permanent jobs requiring a 2nd Line Support Engineer 14 13 27
As % of all permanent IT jobs advertised in the West Midlands 0.27% 0.21% 0.47%
As % of the Job Titles category 0.28% 0.22% 0.49%
Number of salaries quoted 14 12 23
Median salary £23,000 £23,000 £26,000
Median salary % change year-on-year - -11.53%  
90% offered a salary of more than £22,000 £20,050 £22,000
10% offered a salary of more than £30,000 £23,880 £26,500
UK excluding London median salary £26,000 £25,875 £25,000
% change year-on-year +0.48% +3.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4945 5959 5550
As % of all permanent IT job vacancies advertised in the West Midlands 96.92% 96.30% 96.82%
Number of salaries quoted 4190 4681 4627
Median salary £40,000 £38,750 £40,000
Median salary % change year-on-year +3.22% -3.12%  
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the West Midlands.

Salary trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 5 £30,000 +27.65%
Staffordshire +13 1 £22,000 -6.38% 1
Walsall +7 1 £26,500 +5.49%
Coventry -8 1 £20,000 -14.89%
Wolverhampton - 1 £22,000 -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 24 June 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Engineer in the job title.

1 32 (96.97%) Windows
2 20 (60.61%) Microsoft
2 20 (60.61%) Active Directory
3 15 (45.45%) Citrix
4 13 (39.39%) Microsoft Office
5 12 (36.36%) MS Exchange
6 11 (33.33%) Windows Server 2008
7 9 (27.27%) ITIL
7 9 (27.27%) TCP/IP
7 9 (27.27%) Windows Server
7 9 (27.27%) Windows Server 2012
8 8 (24.24%) DHCP
8 8 (24.24%) Windows Server 2003
8 8 (24.24%) Firewall
9 7 (21.21%) VMware
9 7 (21.21%) DNS
9 7 (21.21%) SharePoint
9 7 (21.21%) Driving Licence
9 7 (21.21%) Windows 10
10 6 (18.18%) Windows 7
10 6 (18.18%) Office 365
10 6 (18.18%) ITIL Certification
10 6 (18.18%) CCNA
10 6 (18.18%) Cisco Certification
10 6 (18.18%) VMware Infrastructure
10 6 (18.18%) Barracuda Networks
11 5 (15.15%) Problem Management
12 4 (12.12%) Android
12 4 (12.12%) Hyper-V
12 4 (12.12%) Management Information System

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (36.36%) MS Exchange
2 7 (21.21%) SharePoint
3 2 (6.06%) IBM Notes
4 1 (3.03%) Exchange Server 2003
4 1 (3.03%) Exchange Server 2013
Applications
1 13 (39.39%) Microsoft Office
Business Applications
1 3 (9.09%) Dynamics AX
Cloud Services
1 6 (18.18%) Office 365
Communications & Networking
1 9 (27.27%) TCP/IP
2 8 (24.24%) DHCP
2 8 (24.24%) Firewall
3 7 (21.21%) DNS
4 4 (12.12%) LAN
4 4 (12.12%) WAN
5 2 (6.06%) VoIP
6 1 (3.03%) Intranet
6 1 (3.03%) VLAN
6 1 (3.03%) VPN
6 1 (3.03%) Wireless
Database & Business Intelligence
1 3 (9.09%) SQL Server
General
1 3 (9.09%) Manufacturing
2 1 (3.03%) Finance
2 1 (3.03%) Legal
2 1 (3.03%) Retail
Miscellaneous
1 7 (21.21%) Driving Licence
2 4 (12.12%) Enterprise Storage
2 4 (12.12%) Management Information System
3 1 (3.03%) Blackberry
3 1 (3.03%) EPoS
3 1 (3.03%) Fat Client
3 1 (3.03%) Life Science
3 1 (3.03%) Smartphone
3 1 (3.03%) Thin Client
Operating Systems
1 32 (96.97%) Windows
2 11 (33.33%) Windows Server 2008
3 9 (27.27%) Windows Server
3 9 (27.27%) Windows Server 2012
4 8 (24.24%) Windows Server 2003
5 7 (21.21%) Windows 10
6 6 (18.18%) Windows 7
7 4 (12.12%) Android
7 4 (12.12%) Apple iOS
8 3 (9.09%) Windows 8
9 1 (3.03%) Windows Phone
Processes & Methodologies
1 9 (27.27%) ITIL
2 5 (15.15%) Problem Management
3 4 (12.12%) Process Improvement
4 1 (3.03%) Analytics
4 1 (3.03%) Disaster Recovery
4 1 (3.03%) Electronic Trading
4 1 (3.03%) ERP
4 1 (3.03%) Service Management
Programming Languages
1 2 (6.06%) SQL
Qualifications
1 6 (18.18%) CCNA
1 6 (18.18%) Cisco Certification
1 6 (18.18%) ITIL Certification
2 3 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.03%) SLA
System Software
1 20 (60.61%) Active Directory
2 6 (18.18%) VMware Infrastructure
3 4 (12.12%) Hyper-V
4 1 (3.03%) vSphere
Systems Management
1 1 (3.03%) Backup Exec
Vendors
1 20 (60.61%) Microsoft
2 15 (45.45%) Citrix
3 7 (21.21%) VMware
4 6 (18.18%) Barracuda Networks
5 3 (9.09%) Cisco
6 2 (6.06%) Lotus
7 1 (3.03%) Sage
7 1 (3.03%) SAP
7 1 (3.03%) Veeam
West Bromwich, West Midlands (County)
onezeero.
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Argo IT Solutions
Salary: From £20,000 to £28,000 per annum + Car, training + usual benefits
Posted: 2 days ago