The median annual salary for a 2nd Line Support Engineer was £23,000 in advertised job vacancies in the West Midlands during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England / West Midlands
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 187 223 190
Rank change year-on-year +36 -33  
Permanent jobs requiring a 2nd Line Support Engineer 20 24 22
As % of all permanent IT jobs advertised in the West Midlands 0.42% 0.39% 0.43%
As % of the Job Titles category 0.43% 0.40% 0.44%
Number of salaries quoted 17 24 22
Median salary £23,000 £25,000 £24,250
Median salary % change year-on-year -8.00% +3.09%  
90% offered a salary of more than £22,300 £22,500 £21,100
10% offered a salary of more than £26,880 £37,500 £27,450
UK excluding London median salary £26,000 £26,000 £25,000
% change year-on-year - +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4620 5952 4959
As % of all permanent IT job vacancies advertised in the West Midlands 96.88% 96.40% 96.65%
Number of salaries quoted 3833 4835 4244
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the West Midlands.

Salary trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 10 £24,750 +1.02%
Worcestershire -3 3 - -
Herefordshire - 2 £22,000 -
Warwickshire +24 1 £27,000 -20.00%
Solihull - 1 £27,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 28 March 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Engineer in the job title.

1 44 (95.65%) Windows
2 35 (76.09%) Active Directory
3 30 (65.22%) Microsoft
4 25 (54.35%) VMware
4 25 (54.35%) VMware Infrastructure
5 23 (50.00%) Citrix
6 17 (36.96%) Hyper-V
7 16 (34.78%) Windows Server 2008
8 15 (32.61%) Problem Management
9 14 (30.43%) MS Excel
9 14 (30.43%) Windows Server
9 14 (30.43%) Windows Server 2012
10 13 (28.26%) Enterprise Storage
10 13 (28.26%) ITIL
11 12 (26.09%) Windows Server 2003
11 12 (26.09%) Management Information System
11 12 (26.09%) Process Improvement
12 11 (23.91%) MS Exchange
12 11 (23.91%) MS Office
13 10 (21.74%) Windows 7
14 8 (17.39%) Windows 10
15 6 (13.04%) SQL
15 6 (13.04%) WAN
15 6 (13.04%) Cisco
16 5 (10.87%) Cisco Certification
16 5 (10.87%) TCP/IP
16 5 (10.87%) SharePoint
16 5 (10.87%) Firewall
17 4 (8.70%) Advertising
17 4 (8.70%) LAN

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (23.91%) MS Exchange
2 5 (10.87%) SharePoint
3 2 (4.35%) IBM Notes
4 1 (2.17%) IIS
Applications
1 14 (30.43%) MS Excel
2 11 (23.91%) MS Office
Business Applications
1 3 (6.52%) Dynamics AX
Cloud Services
1 4 (8.70%) Office 365
Communications & Networking
1 6 (13.04%) WAN
2 5 (10.87%) Firewall
2 5 (10.87%) TCP/IP
3 4 (8.70%) LAN
4 3 (6.52%) DHCP
4 3 (6.52%) DNS
5 2 (4.35%) Cisco Wireless
5 2 (4.35%) Wireless
6 1 (2.17%) iSCSI
6 1 (2.17%) NAS
6 1 (2.17%) SAN
6 1 (2.17%) VoIP
6 1 (2.17%) VPN
Database & Business Intelligence
1 3 (6.52%) SQL Server
General
1 4 (8.70%) Advertising
2 2 (4.35%) Finance
2 2 (4.35%) Telecoms
3 1 (2.17%) Manufacturing
3 1 (2.17%) Retail
Miscellaneous
1 13 (28.26%) Enterprise Storage
2 12 (26.09%) Management Information System
3 4 (8.70%) Driving Licence
4 1 (2.17%) Blackberry
4 1 (2.17%) EPoS
4 1 (2.17%) Life Science
4 1 (2.17%) Smartphone
4 1 (2.17%) Video Conferencing
Operating Systems
1 44 (95.65%) Windows
2 16 (34.78%) Windows Server 2008
3 14 (30.43%) Windows Server
3 14 (30.43%) Windows Server 2012
4 12 (26.09%) Windows Server 2003
5 10 (21.74%) Windows 7
6 8 (17.39%) Windows 10
7 3 (6.52%) Windows 8
8 2 (4.35%) Android
8 2 (4.35%) Apple iOS
9 1 (2.17%) Windows Phone
9 1 (2.17%) Windows Vista
9 1 (2.17%) Windows XP
Processes & Methodologies
1 15 (32.61%) Problem Management
2 13 (28.26%) ITIL
3 12 (26.09%) Process Improvement
4 2 (4.35%) ITIL V3
5 1 (2.17%) Analytics
5 1 (2.17%) Coaching
5 1 (2.17%) Electronic Trading
5 1 (2.17%) Mentoring
5 1 (2.17%) Network Monitoring
5 1 (2.17%) Service Management
Programming Languages
1 6 (13.04%) SQL
Qualifications
1 5 (10.87%) Cisco Certification
2 4 (8.70%) CCNA
2 4 (8.70%) Microsoft Certification
3 3 (6.52%) ITIL Certification
4 2 (4.35%) CCNP
5 1 (2.17%) MCSA
System Software
1 35 (76.09%) Active Directory
2 25 (54.35%) VMware Infrastructure
3 17 (36.96%) Hyper-V
4 1 (2.17%) VMware ESXi
4 1 (2.17%) vSphere
Systems Management
1 1 (2.17%) Backup Exec
Vendors
1 30 (65.22%) Microsoft
2 25 (54.35%) VMware
3 23 (50.00%) Citrix
4 6 (13.04%) Cisco
5 3 (6.52%) Barracuda Networks
6 2 (4.35%) Lotus
6 2 (4.35%) Remedy
7 1 (2.17%) Fortinet
7 1 (2.17%) HP
7 1 (2.17%) SAP
7 1 (2.17%) Veeam