Period
to 20 November 2017

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies in Bristol during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
South West > Bristol
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 187 174 191
Rank change year-on-year -13 +17 -26
Permanent jobs requiring a 2nd Line Support Engineer 18 7 13
As % of all permanent IT jobs advertised in Bristol 0.47% 0.22% 0.34%
As % of the Job Titles category 0.48% 0.23% 0.35%
Number of salaries quoted 14 6 13
Bristol median annual salary £27,500 £27,000 £19,500
Median salary % change year-on-year +1.85% +38.46% -18.75%
10th Percentile £24,000 £24,250 £18,250
90th Percentile £32,400 £28,750 £32,300
South West median annual salary £24,500 £26,000 £22,500
% change year-on-year -5.77% +15.56% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Bristol. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Bristol
Permanent vacancies in Bristol with a recognized job title 3733 3077 3676
% of permanent IT jobs with a recognized job title 97.44% 96.94% 97.04%
Number of salaries quoted 3104 2636 3182
Bristol median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,750 £26,250 £25,750
90th Percentile £67,500 £68,750 £65,450
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

2nd Line Support Engineer
Job Vacancy Trend in Bristol

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in Bristol.

Job vacancy trend for 2nd Line Support Engineer in Bristol

2nd Line Support Engineer
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Bristol.

Salary trend for 2nd Line Support Engineer in Bristol

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Bristol

For the 6 months to 20 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Bristol region featuring 2nd Line Support Engineer in the job title.

1 16 (88.89%) Windows
2 10 (55.56%) Microsoft
2 10 (55.56%) Windows 7
3 8 (44.44%) Active Directory
3 8 (44.44%) VPN
4 7 (38.89%) MS Exchange
4 7 (38.89%) Exchange Server 2010
4 7 (38.89%) VMware
5 6 (33.33%) Windows Server 2012
5 6 (33.33%) Microsoft Office
5 6 (33.33%) Windows 10
6 5 (27.78%) Windows Server
6 5 (27.78%) SLA
6 5 (27.78%) ITIL
6 5 (27.78%) Windows Server 2008
7 4 (22.22%) NVQ Level 3
7 4 (22.22%) Wi-Fi
7 4 (22.22%) Microsoft PowerPoint
7 4 (22.22%) DNS
7 4 (22.22%) Microsoft Excel
7 4 (22.22%) TCP/IP
7 4 (22.22%) Internet
7 4 (22.22%) Firewall
7 4 (22.22%) Skype
7 4 (22.22%) Driving Licence
7 4 (22.22%) Skype for Business
8 3 (16.67%) Linux
8 3 (16.67%) VLAN
8 3 (16.67%) VMware Workstation
8 3 (16.67%) VMware Infrastructure

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (38.89%) Exchange Server 2010
1 7 (38.89%) MS Exchange
2 4 (22.22%) Skype for Business
3 1 (5.56%) IIS
Applications
1 6 (33.33%) Microsoft Office
2 4 (22.22%) Microsoft Excel
2 4 (22.22%) Microsoft PowerPoint
Business Applications
1 1 (5.56%) Dynamics CRM
Cloud Services
1 1 (5.56%) Office 365
Communications & Networking
1 8 (44.44%) VPN
2 4 (22.22%) DNS
2 4 (22.22%) Firewall
2 4 (22.22%) Internet
2 4 (22.22%) Skype
2 4 (22.22%) TCP/IP
2 4 (22.22%) Wi-Fi
3 3 (16.67%) VLAN
4 1 (5.56%) DHCP
4 1 (5.56%) SSL
Database & Business Intelligence
1 1 (5.56%) Oracle Database
1 1 (5.56%) SQL Server
1 1 (5.56%) SQL Server 2014
Libraries, Frameworks & Software Standards
1 1 (5.56%) WebCenter
Miscellaneous
1 4 (22.22%) Driving Licence
2 1 (5.56%) Analytical Skills
Operating Systems
1 16 (88.89%) Windows
2 10 (55.56%) Windows 7
3 6 (33.33%) Windows 10
3 6 (33.33%) Windows Server 2012
4 5 (27.78%) Windows Server
4 5 (27.78%) Windows Server 2008
5 3 (16.67%) Linux
6 1 (5.56%) Windows 8
6 1 (5.56%) Windows Server 2003
Processes & Methodologies
1 5 (27.78%) ITIL
2 2 (11.11%) CRM
2 2 (11.11%) Service Management
3 1 (5.56%) Incident Management
3 1 (5.56%) ITIL V3
3 1 (5.56%) ITSM
3 1 (5.56%) Problem Management
3 1 (5.56%) Root Cause Analysis
3 1 (5.56%) Service Delivery
3 1 (5.56%) Software Engineering
3 1 (5.56%) Test Automation
3 1 (5.56%) Time Management
3 1 (5.56%) Unit Testing
Programming Languages
1 2 (11.11%) SQL
2 1 (5.56%) C#
2 1 (5.56%) JavaScript
Qualifications
1 4 (22.22%) NVQ Level 3
2 2 (11.11%) SC Cleared
2 2 (11.11%) Security Cleared
3 1 (5.56%) Degree
Quality Assurance & Compliance
1 5 (27.78%) SLA
2 1 (5.56%) ISO/IEC 20000
System Software
1 8 (44.44%) Active Directory
2 3 (16.67%) VMware Infrastructure
2 3 (16.67%) VMware Workstation
Vendors
1 10 (55.56%) Microsoft
2 7 (38.89%) VMware
3 1 (5.56%) Cisco
3 1 (5.56%) Citrix
3 1 (5.56%) Oracle