Period
to 28 July 2017

The median annual salary for a 2nd Line Support Engineer was £25,500 in advertised job vacancies in the South West during the 6 months to 28 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England > South West
6 months to
28 Jul 2017
Same period 2016 Same period 2015
Rank 277 230 278
Rank change year-on-year -47 +48 -21
Permanent jobs requiring a 2nd Line Support Engineer 58 116 95
As % of all permanent IT jobs advertised in the South West 0.55% 1.04% 0.79%
As % of the Job Titles category 0.57% 1.07% 0.81%
Number of salaries quoted 54 122 86
South West median annual salary £25,500 £25,875 £22,500
Median salary % change year-on-year -1.45% +15.00% -6.25%
10th Percentile £21,250 £22,000 £20,500
90th Percentile £33,000 £30,750 £35,000
England median annual salary £27,000 £26,500 £26,000
% change year-on-year +1.89% +1.92% +4.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 10203 10805 11751
As % of all permanent IT job vacancies advertised in the South West 97.05% 97.07% 97.37%
Number of salaries quoted 8548 9093 9809
South West median annual salary £40,000 £40,000 £38,000
Median salary % change year-on-year - +5.26% +1.33%
10th Percentile £25,000 £24,000 £22,750
90th Percentile £63,750 £62,500 £61,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support Engineer
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support Engineer in the South West

2nd Line Support Engineer
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the South West.

Salary trend for 2nd Line Support Engineer in the South West

2nd Line Support Engineer
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support Engineer in the South West over the 6 months to 28 July 2017.

Salary histogram for 2nd Line Support Engineer in the South West

2nd Line Support Engineer
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the South West region over the 6 months to 28 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -12 21 £27,000 -1.82% 1
Wiltshire -17 16 £25,000 -5.66% 1
Dorset +5 8 £29,000 +20.83%
Gloucestershire +10 4 £22,500 -5.26% 1
Somerset -8 4 £22,500 -30.77% 1
Devon - 3 £25,000 -
Cornwall -18 2 £25,000 +8.70%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 28 July 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Engineer in the job title.

1 47 (81.03%) Windows
2 39 (67.24%) Microsoft
3 28 (48.28%) Active Directory
4 22 (37.93%) VMware
5 21 (36.21%) Windows 7
6 16 (27.59%) Office 365
7 15 (25.86%) TCP/IP
7 15 (25.86%) Windows Server
8 14 (24.14%) MS Exchange
8 14 (24.14%) Microsoft Office
9 13 (22.41%) Wi-Fi
10 12 (20.69%) SQL
10 12 (20.69%) Windows Server 2012
11 11 (18.97%) Firewall
11 11 (18.97%) Hyper-V
12 10 (17.24%) Exchange Server 2010
12 10 (17.24%) Windows Server 2008
12 10 (17.24%) DHCP
12 10 (17.24%) Cisco
13 9 (15.52%) LAN
13 9 (15.52%) VPN
13 9 (15.52%) DNS
13 9 (15.52%) WAN
13 9 (15.52%) SC Cleared
13 9 (15.52%) Security Cleared
14 8 (13.79%) Driving Licence
14 8 (13.79%) Windows 10
15 7 (12.07%) Internet
15 7 (12.07%) SLA
16 6 (10.34%) Citrix

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (24.14%) MS Exchange
2 10 (17.24%) Exchange Server 2010
3 6 (10.34%) Skype for Business
4 3 (5.17%) Exchange Server 2007
4 3 (5.17%) Exchange Server 2013
5 2 (3.45%) Exchange Server 2003
6 1 (1.72%) IIS
Applications
1 14 (24.14%) Microsoft Office
2 4 (6.90%) Microsoft Excel
2 4 (6.90%) Microsoft PowerPoint
Business Applications
1 1 (1.72%) Dynamics CRM
Cloud Services
1 16 (27.59%) Office 365
2 2 (3.45%) Microsoft Azure
3 1 (1.72%) Cloud Computing
Communications & Networking
1 15 (25.86%) TCP/IP
2 13 (22.41%) Wi-Fi
3 11 (18.97%) Firewall
4 10 (17.24%) DHCP
5 9 (15.52%) DNS
5 9 (15.52%) LAN
5 9 (15.52%) VPN
5 9 (15.52%) WAN
6 7 (12.07%) Internet
7 6 (10.34%) WLAN
8 5 (8.62%) SAN
8 5 (8.62%) Skype
9 3 (5.17%) Remote Desktop
9 3 (5.17%) VoIP
10 2 (3.45%) ADSL
10 2 (3.45%) Broadband
10 2 (3.45%) FTP
10 2 (3.45%) HTTP
10 2 (3.45%) IMAP
10 2 (3.45%) iSCSI
Database & Business Intelligence
1 3 (5.17%) SQL Server
2 1 (1.72%) Amazon RDS
2 1 (1.72%) Crystal Reports
2 1 (1.72%) Oracle Database
2 1 (1.72%) Oracle Reports
2 1 (1.72%) Relational Database
2 1 (1.72%) SQL Server 2008
General
1 6 (10.34%) Manufacturing
2 4 (6.90%) Military
3 2 (3.45%) Aerospace
3 2 (3.45%) Legal
4 1 (1.72%) Advertising
4 1 (1.72%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.72%) EDI
Miscellaneous
1 8 (13.79%) Driving Licence
2 4 (6.90%) Smartphone
3 3 (5.17%) Mobile Computing
4 2 (3.45%) Client/Server
5 1 (1.72%) Blackberry
5 1 (1.72%) Clustering
5 1 (1.72%) Data Centre
5 1 (1.72%) Device Driver
5 1 (1.72%) EPoS
5 1 (1.72%) Fintech
Operating Systems
1 47 (81.03%) Windows
2 21 (36.21%) Windows 7
3 15 (25.86%) Windows Server
4 12 (20.69%) Windows Server 2012
5 10 (17.24%) Windows Server 2008
6 8 (13.79%) Windows 10
7 2 (3.45%) Linux
7 2 (3.45%) Windows 8
7 2 (3.45%) Windows XP
8 1 (1.72%) Android
8 1 (1.72%) Apple iOS
8 1 (1.72%) Mac OS
8 1 (1.72%) Unix
8 1 (1.72%) Windows Server 2003
Processes & Methodologies
1 5 (8.62%) CRM
2 3 (5.17%) ITIL
2 3 (5.17%) Presales
3 2 (3.45%) Change Control
3 2 (3.45%) Migration
3 2 (3.45%) Service Management
3 2 (3.45%) Time Management
4 1 (1.72%) Customer Requirements
4 1 (1.72%) ERP
4 1 (1.72%) Fault Analysis
4 1 (1.72%) Incident Management
4 1 (1.72%) Problem Management
Programming Languages
1 12 (20.69%) SQL
2 1 (1.72%) C#
2 1 (1.72%) JavaScript
Qualifications
1 9 (15.52%) SC Cleared
1 9 (15.52%) Security Cleared
2 4 (6.90%) NVQ Level 3
3 3 (5.17%) MCSA
3 3 (5.17%) Microsoft Certification
4 2 (3.45%) Cisco Certification
4 2 (3.45%) MCITP
5 1 (1.72%) CCNA
5 1 (1.72%) ITIL Certification
5 1 (1.72%) MCP
5 1 (1.72%) MCSE
Quality Assurance & Compliance
1 7 (12.07%) SLA
System Software
1 28 (48.28%) Active Directory
2 11 (18.97%) Hyper-V
3 5 (8.62%) VMware Infrastructure
4 2 (3.45%) Microsoft Virtual Server
4 2 (3.45%) Virtual Servers
5 1 (1.72%) XenApp
Systems Management
1 3 (5.17%) Backup Exec
1 3 (5.17%) SCCM
2 2 (3.45%) Systems Management Server (SMS)
Vendors
1 39 (67.24%) Microsoft
2 22 (37.93%) VMware
3 10 (17.24%) Cisco
4 6 (10.34%) Citrix
5 5 (8.62%) Veeam
6 4 (6.90%) HP
7 3 (5.17%) Apple
7 3 (5.17%) ServiceNow
8 2 (3.45%) Dell
8 2 (3.45%) EqualLogic
8 2 (3.45%) IBM
9 1 (1.72%) Oracle
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