Period
to 25 February 2018

The median annual salary for a 3rd Line Support was £42,500 in advertised job vacancies in the City of London during the 6 months to 25 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 307 283 321
Rank change year-on-year -24 +38 +25
Permanent jobs requiring a 3rd Line Support 31 62 69
As % of all permanent IT jobs advertised in the City of London 0.29% 0.60% 0.49%
As % of the Job Titles category 0.31% 0.62% 0.51%
Number of salaries quoted 31 58 69
City of London median annual salary £42,500 £40,000 £39,500
Median salary % change year-on-year +6.25% +1.27% -1.25%
10th Percentile £35,750 £31,775 £30,500
90th Percentile £48,750 £58,175 £48,750
Central London median annual salary £42,500 £40,000 £39,000
% change year-on-year +6.25% +2.56% -2.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,115 10,044 13,452
% of permanent IT jobs with a recognized job title 95.21% 96.61% 96.08%
Number of salaries quoted 9,025 9,170 11,915
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,250 £33,727 £33,100
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 25 February 2018.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 25 February 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 3rd Line Support in the job title.

1 25 (80.65%) Windows
2 19 (61.29%) Active Directory
3 18 (58.06%) VMware
4 16 (51.61%) Windows Server
5 14 (45.16%) Microsoft
6 11 (35.48%) Office 365
6 11 (35.48%) Cisco
7 9 (29.03%) LAN
7 9 (29.03%) Finance
7 9 (29.03%) VMware Infrastructure
8 7 (22.58%) Windows 7
8 7 (22.58%) ITIL
8 7 (22.58%) MS Exchange
8 7 (22.58%) WAN
9 6 (19.35%) SQL
9 6 (19.35%) Microsoft Office
9 6 (19.35%) Service Management
9 6 (19.35%) Amazon AWS
9 6 (19.35%) Skype
9 6 (19.35%) SCCM
10 5 (16.13%) Hyper-V
10 5 (16.13%) Firewall
11 4 (12.90%) Fintech
11 4 (12.90%) Change Management
11 4 (12.90%) DHCP
11 4 (12.90%) VoIP
11 4 (12.90%) HP
11 4 (12.90%) DNS
11 4 (12.90%) SAN
11 4 (12.90%) Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (22.58%) MS Exchange
2 3 (9.68%) IIS
2 3 (9.68%) SharePoint
2 3 (9.68%) Skype for Business
3 1 (3.23%) Exchange Server 2013
3 1 (3.23%) IBM Notes
3 1 (3.23%) nginx
Applications
1 6 (19.35%) Microsoft Office
2 1 (3.23%) MS Visio
Cloud Services
1 11 (35.48%) Office 365
2 6 (19.35%) Amazon AWS
3 4 (12.90%) Microsoft Azure
4 3 (9.68%) Mimecast
5 2 (6.45%) Amazon EC2
5 2 (6.45%) Amazon S3
5 2 (6.45%) AWS CloudFormation
5 2 (6.45%) CloudFront
5 2 (6.45%) Virtual Private Cloud
Communications & Networking
1 9 (29.03%) LAN
2 7 (22.58%) WAN
3 6 (19.35%) Skype
4 5 (16.13%) Firewall
5 4 (12.90%) DHCP
5 4 (12.90%) DNS
5 4 (12.90%) SAN
5 4 (12.90%) Unified Communications
5 4 (12.90%) VoIP
6 3 (9.68%) VLAN
6 3 (9.68%) Wireless
7 2 (6.45%) Wi-Fi
8 1 (3.23%) Cisco IOS
8 1 (3.23%) HTTP
8 1 (3.23%) PBX
8 1 (3.23%) Reverse Proxy
8 1 (3.23%) SSH
Database & Business Intelligence
1 1 (3.23%) Blockchain
Development Applications
1 1 (3.23%) MSI
General
1 9 (29.03%) Finance
2 3 (9.68%) Retail
3 2 (6.45%) Law
4 1 (3.23%) Banking
4 1 (3.23%) Front Office
Libraries, Frameworks & Software Standards
1 3 (9.68%) Software Packaging
1 3 (9.68%) Web Services
Miscellaneous
1 4 (12.90%) Fintech
2 3 (9.68%) Foreign Exchange (FX)
2 3 (9.68%) Public Cloud
3 2 (6.45%) Clustering
4 1 (3.23%) AS400
4 1 (3.23%) Client/Server
4 1 (3.23%) Computer Science
4 1 (3.23%) IBM Mainframe
4 1 (3.23%) Mainframe
4 1 (3.23%) Management Information System
4 1 (3.23%) Private Cloud
4 1 (3.23%) Replication
Operating Systems
1 25 (80.65%) Windows
2 16 (51.61%) Windows Server
3 7 (22.58%) Windows 7
4 3 (9.68%) Windows 10
4 3 (9.68%) Windows 8
4 3 (9.68%) Windows Server 2008
5 2 (6.45%) Windows Server 2012
6 1 (3.23%) Linux
6 1 (3.23%) OS/390
6 1 (3.23%) Ubuntu
6 1 (3.23%) Unix
6 1 (3.23%) Windows XP
Processes & Methodologies
1 7 (22.58%) ITIL
2 6 (19.35%) Service Management
3 4 (12.90%) Change Management
4 3 (9.68%) Break/Fix
4 3 (9.68%) Capacity Planning
4 3 (9.68%) Customer Requirements
4 3 (9.68%) Desktop Virtualisation
4 3 (9.68%) DevOps
4 3 (9.68%) ITIL V3
4 3 (9.68%) Presales
4 3 (9.68%) Service Design
5 2 (6.45%) Identity Access Management
5 2 (6.45%) Migration
6 1 (3.23%) Application Packaging
6 1 (3.23%) Asset Management
6 1 (3.23%) High Availability
6 1 (3.23%) Operations Management
6 1 (3.23%) Patch Management
6 1 (3.23%) Process Improvement
6 1 (3.23%) Time Management
Programming Languages
1 6 (19.35%) SQL
2 4 (12.90%) PowerShell
3 3 (9.68%) VBScript
Qualifications
1 3 (9.68%) CCNA
1 3 (9.68%) Cisco Certification
1 3 (9.68%) MCSE
1 3 (9.68%) Microsoft Certification
2 1 (3.23%) CCNP
2 1 (3.23%) Degree
2 1 (3.23%) MCDST
2 1 (3.23%) MCP
2 1 (3.23%) MCSA
2 1 (3.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (9.68%) ISO/IEC 27001
System Software
1 19 (61.29%) Active Directory
2 9 (29.03%) VMware Infrastructure
3 5 (16.13%) Hyper-V
4 3 (9.68%) VMware ESXi
5 2 (6.45%) XenApp
6 1 (3.23%) LXC
6 1 (3.23%) Microsoft App-V
6 1 (3.23%) Virtual Desktop
6 1 (3.23%) XenDesktop
Systems Management
1 6 (19.35%) SCCM
2 2 (6.45%) WSUS
3 1 (3.23%) Backup Exec
3 1 (3.23%) BMC PATROL
3 1 (3.23%) Failover Clustering
3 1 (3.23%) Tivoli
3 1 (3.23%) Tivoli NetView
3 1 (3.23%) ZABBIX
Vendors
1 18 (58.06%) VMware
2 14 (45.16%) Microsoft
3 11 (35.48%) Cisco
4 4 (12.90%) HP
5 3 (9.68%) Citrix
6 1 (3.23%) Apple
6 1 (3.23%) Avaya
6 1 (3.23%) Google
6 1 (3.23%) IBM
6 1 (3.23%) Lotus
6 1 (3.23%) Meraki
6 1 (3.23%) Mitel
6 1 (3.23%) MobileIron
6 1 (3.23%) Remedy