Period
to 24 June 2019

The median annual salary for a 3rd Line Support was £45,000 in advertised job vacancies in the City of London during the 6 months to 24 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 307 318 297
Rank change year-on-year +11 -21 +45
Permanent jobs requiring a 3rd Line Support 29 35 40
As % of all permanent IT jobs advertised in the City of London 0.29% 0.32% 0.39%
As % of the Job Titles category 0.30% 0.33% 0.41%
Number of salaries quoted 28 32 36
City of London median annual salary £45,000 £40,000 £38,000
Median salary % change year-on-year +12.50% +5.26% +1.33%
10th Percentile £32,050 £31,375 £29,625
90th Percentile £54,125 £69,875 £48,750
Central London median annual salary £37,500 £42,500 £42,500
% change year-on-year -11.76% - +13.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,634 10,667 9,778
% of permanent IT jobs with a recognized job title 95.36% 96.00% 96.06%
Number of salaries quoted 8,546 9,463 8,862
City of London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £36,250 £35,750 £32,750
90th Percentile £95,000 £92,500 £91,250
Central London median annual salary £65,000 £60,000 £57,500
% change year-on-year +8.33% +4.35% +4.55%

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 24 June 2019.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 24 June 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 3rd Line Support in the job title.

1 16 (55.17%) Windows
2 13 (44.83%) Office 365
2 13 (44.83%) Active Directory
3 10 (34.48%) MS Exchange
4 9 (31.03%) Microsoft
4 9 (31.03%) Windows Server
5 8 (27.59%) Microsoft Azure
5 8 (27.59%) Firewall
5 8 (27.59%) VMware
5 8 (27.59%) PowerShell
6 7 (24.14%) ITIL
7 6 (20.69%) VMware Infrastructure
7 6 (20.69%) Problem-Solving
7 6 (20.69%) Infrastructure Engineering
8 5 (17.24%) SQL Server
8 5 (17.24%) DNS
8 5 (17.24%) Cisco
8 5 (17.24%) Project Management
9 4 (13.79%) Microsoft Certification
9 4 (13.79%) Service Management
9 4 (13.79%) LAN
9 4 (13.79%) WAN
9 4 (13.79%) Java
9 4 (13.79%) Linux
9 4 (13.79%) Disaster Recovery
9 4 (13.79%) Advertising
9 4 (13.79%) Windows Server 2012
10 3 (10.34%) XenApp
10 3 (10.34%) vSphere
10 3 (10.34%) Azure Active Directory

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (34.48%) MS Exchange
2 2 (6.90%) Exchange Server 2010
2 2 (6.90%) SharePoint
2 2 (6.90%) Skype for Business
2 2 (6.90%) WebSphere
2 2 (6.90%) WebSphere Application Server
3 1 (3.45%) OpenStack
Business Applications
1 2 (6.90%) Temenos T24
Cloud Services
1 13 (44.83%) Office 365
2 8 (27.59%) Microsoft Azure
3 3 (10.34%) Azure Active Directory
4 1 (3.45%) Amazon AWS
Communications & Networking
1 8 (27.59%) Firewall
2 5 (17.24%) DNS
3 4 (13.79%) LAN
3 4 (13.79%) WAN
4 3 (10.34%) DHCP
5 2 (6.90%) Cisco ASA
5 2 (6.90%) IPv4
5 2 (6.90%) IPv6
5 2 (6.90%) NetScaler
5 2 (6.90%) Skype
5 2 (6.90%) VoIP
6 1 (3.45%) BGP
6 1 (3.45%) OSPF
6 1 (3.45%) PBX
6 1 (3.45%) Remote Desktop
6 1 (3.45%) TCP/IP
6 1 (3.45%) Wi-Fi
Database & Business Intelligence
1 5 (17.24%) SQL Server
2 2 (6.90%) SQL Server 2012
2 2 (6.90%) SQL Server 2014
Development Applications
1 1 (3.45%) InstallShield
1 1 (3.45%) MSI
1 1 (3.45%) WinDbg
General
1 4 (13.79%) Advertising
2 3 (10.34%) Finance
3 2 (6.90%) Law
3 2 (6.90%) Telecoms
4 1 (3.45%) Financial Institution
4 1 (3.45%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (6.90%) FIX Protocol
1 2 (6.90%) Spring
1 2 (6.90%) WebSphere MQ
Miscellaneous
1 3 (10.34%) Clustering
2 2 (6.90%) Analytical Skills
2 2 (6.90%) CMDB
2 2 (6.90%) Cyberthreat
2 2 (6.90%) Management Information System
Operating Systems
1 16 (55.17%) Windows
2 9 (31.03%) Windows Server
3 4 (13.79%) Linux
3 4 (13.79%) Windows Server 2012
4 2 (6.90%) Mac OS X
4 2 (6.90%) Unix
4 2 (6.90%) Windows 10
4 2 (6.90%) Windows 7
5 1 (3.45%) Windows 8
5 1 (3.45%) Windows Server 2003
5 1 (3.45%) Windows Server 2008
Processes & Methodologies
1 7 (24.14%) ITIL
2 6 (20.69%) Infrastructure Engineering
2 6 (20.69%) Problem-Solving
3 5 (17.24%) Project Management
4 4 (13.79%) Disaster Recovery
4 4 (13.79%) Service Management
5 3 (10.34%) Application Packaging
5 3 (10.34%) Change Management
5 3 (10.34%) Service Delivery
6 2 (6.90%) Configuration Management
6 2 (6.90%) Decision-Making
6 2 (6.90%) Deployment Automation
6 2 (6.90%) Due Diligence
6 2 (6.90%) ERP
6 2 (6.90%) Information Security
6 2 (6.90%) ITIL V2
6 2 (6.90%) Migration
6 2 (6.90%) System Testing
6 2 (6.90%) Technical Architecture
6 2 (6.90%) Time Management
Programming Languages
1 8 (27.59%) PowerShell
2 4 (13.79%) Java
3 3 (10.34%) C
3 3 (10.34%) SQL
4 2 (6.90%) C#
5 1 (3.45%) Python
5 1 (3.45%) VBScript
Qualifications
1 4 (13.79%) Microsoft Certification
2 3 (10.34%) MCSA
2 3 (10.34%) MCSE
2 3 (10.34%) VMware Certified Professional (VCP)
3 2 (6.90%) Degree
3 2 (6.90%) ITIL Foundation Certificate
3 2 (6.90%) VCP5
4 1 (3.45%) CCNP
4 1 (3.45%) Cisco Certification
4 1 (3.45%) JNCIS
4 1 (3.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 2 (6.90%) SLA
System Software
1 13 (44.83%) Active Directory
2 6 (20.69%) VMware Infrastructure
3 3 (10.34%) vSphere
3 3 (10.34%) XenApp
4 2 (6.90%) Hyper-V
5 1 (3.45%) Microsoft App-V
5 1 (3.45%) XenDesktop
Systems Management
1 3 (10.34%) SCCM
2 2 (6.90%) Jamf Pro
3 1 (3.45%) HP SIM
3 1 (3.45%) McAfee ePO
3 1 (3.45%) Perfmon
3 1 (3.45%) WSUS
Vendors
1 9 (31.03%) Microsoft
2 8 (27.59%) VMware
3 5 (17.24%) Cisco
4 3 (10.34%) Citrix
4 3 (10.34%) WatchGuard
5 2 (6.90%) Apple
5 2 (6.90%) Darktrace
5 2 (6.90%) Ivanti
5 2 (6.90%) Juniper
5 2 (6.90%) McAfee
5 2 (6.90%) NetApp
5 2 (6.90%) Qualys
5 2 (6.90%) Salesforce.com
5 2 (6.90%) Splunk
6 1 (3.45%) Altiris
6 1 (3.45%) Dell
6 1 (3.45%) HP
6 1 (3.45%) Oracle
6 1 (3.45%) Sophos
6 1 (3.45%) Symantec