Period
to 15 October 2018

The median annual salary for a 3rd Line Support was £42,500 in advertised job vacancies in the City of London during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 294 294 304
Rank change year-on-year 0 +10 +47
Permanent jobs requiring a 3rd Line Support 57 34 53
As % of all permanent IT jobs advertised in the City of London 0.51% 0.34% 0.44%
As % of the Job Titles category 0.54% 0.36% 0.46%
Number of salaries quoted 55 33 50
City of London median annual salary £42,500 £45,000 £38,250
Median salary % change year-on-year -5.56% +17.65% -4.38%
10th Percentile £32,500 £33,000 £27,500
90th Percentile £67,250 £50,000 £59,100
Central London median annual salary £42,500 £42,500 £37,500
% change year-on-year - +13.33% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,611 9,430 11,511
% of permanent IT jobs with a recognized job title 95.80% 95.04% 96.18%
Number of salaries quoted 9,511 8,560 10,503
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,750
90th Percentile £93,750 £92,500 £87,500
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 15 October 2018.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 15 October 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 3rd Line Support in the job title.

1 38 (66.67%) Active Directory
2 37 (64.91%) Windows
3 33 (57.89%) Microsoft
4 26 (45.61%) MS Exchange
4 26 (45.61%) VMware
5 21 (36.84%) Office 365
6 20 (35.09%) VMware Infrastructure
6 20 (35.09%) PowerShell
6 20 (35.09%) Windows Server 2008
7 19 (33.33%) Exchange Server 2010
7 19 (33.33%) Windows Server
7 19 (33.33%) SQL
7 19 (33.33%) Citrix
8 17 (29.82%) ITIL
8 17 (29.82%) Infrastructure Engineering
9 15 (26.32%) Firewall
9 15 (26.32%) Finance
10 14 (24.56%) Windows Server 2012
10 14 (24.56%) Microsoft Azure
11 13 (22.81%) XenApp
11 13 (22.81%) Hyper-V
11 13 (22.81%) Exchange Server 2013
11 13 (22.81%) Windows 10
12 12 (21.05%) DHCP
12 12 (21.05%) DNS
12 12 (21.05%) SAN
12 12 (21.05%) Windows 7
12 12 (21.05%) XenDesktop
13 11 (19.30%) SQL Server
14 10 (17.54%) WAN

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (45.61%) MS Exchange
2 19 (33.33%) Exchange Server 2010
3 13 (22.81%) Exchange Server 2013
4 3 (5.26%) Skype for Business
5 2 (3.51%) Apache
6 1 (1.75%) Apache Spark
6 1 (1.75%) CMS
6 1 (1.75%) Elasticsearch
6 1 (1.75%) IIS
6 1 (1.75%) SharePoint
6 1 (1.75%) Tomcat
Applications
1 4 (7.02%) Microsoft Office
2 1 (1.75%) Acrobat
Business Applications
1 8 (14.04%) Infor SunSystems
1 8 (14.04%) ReMetrica
2 3 (5.26%) Dynamics NAV
Cloud Services
1 21 (36.84%) Office 365
2 14 (24.56%) Microsoft Azure
3 5 (8.77%) Mimecast
4 1 (1.75%) Amazon AWS
4 1 (1.75%) Azure Active Directory
4 1 (1.75%) SaaS
Communications & Networking
1 15 (26.32%) Firewall
2 12 (21.05%) DHCP
2 12 (21.05%) DNS
2 12 (21.05%) SAN
3 10 (17.54%) LAN
3 10 (17.54%) TCP/IP
3 10 (17.54%) WAN
4 9 (15.79%) VPN
5 8 (14.04%) VLAN
6 7 (12.28%) IPsec
6 7 (12.28%) NetScaler
7 6 (10.53%) BGP
7 6 (10.53%) Internet
7 6 (10.53%) OSPF
7 6 (10.53%) Remote Desktop
8 5 (8.77%) DKIM
9 4 (7.02%) Multicast
10 3 (5.26%) HTTP
10 3 (5.26%) Skype
11 2 (3.51%) SNMP
Database & Business Intelligence
1 11 (19.30%) SQL Server
2 5 (8.77%) Amazon RDS
3 1 (1.75%) Hadoop
3 1 (1.75%) IDOL
3 1 (1.75%) SAP HANA
3 1 (1.75%) SQL Server 2005
3 1 (1.75%) SQL Server 2012
Development Applications
1 1 (1.75%) JIRA
General
1 15 (26.32%) Finance
2 6 (10.53%) Advertising
3 4 (7.02%) Law
4 3 (5.26%) Retail
4 3 (5.26%) Telecoms
5 2 (3.51%) Banking
6 1 (1.75%) Automotive
6 1 (1.75%) Billing
6 1 (1.75%) Front Office
6 1 (1.75%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.75%) Kafka
1 1 (1.75%) Spring
1 1 (1.75%) Spring Cloud
Miscellaneous
1 10 (17.54%) Analytical Skills
2 7 (12.28%) Data Centre
3 5 (8.77%) Clustering
3 5 (8.77%) EMC VMAX
4 1 (1.75%) Driving Licence
4 1 (1.75%) Enterprise Cloud
4 1 (1.75%) Enterprise Software
4 1 (1.75%) Equities
4 1 (1.75%) Mobile App
4 1 (1.75%) Self-Motivation
Operating Systems
1 37 (64.91%) Windows
2 20 (35.09%) Windows Server 2008
3 19 (33.33%) Windows Server
4 14 (24.56%) Windows Server 2012
5 13 (22.81%) Windows 10
6 12 (21.05%) Windows 7
7 8 (14.04%) Windows Server 2003
8 6 (10.53%) Linux
9 5 (8.77%) Windows 8
10 1 (1.75%) Mac OS
10 1 (1.75%) Unix
Processes & Methodologies
1 17 (29.82%) Infrastructure Engineering
1 17 (29.82%) ITIL
2 8 (14.04%) Project Management
3 7 (12.28%) Problem-Solving
4 6 (10.53%) Kalman Filter
4 6 (10.53%) Migration
4 6 (10.53%) Virtual Environments
5 5 (8.77%) Data Management
5 5 (8.77%) Network Load Balancing
5 5 (8.77%) Patch Management
5 5 (8.77%) Service Management
6 4 (7.02%) DevOps
7 3 (5.26%) Low Latency
7 3 (5.26%) Task Automation
8 2 (3.51%) Capacity Planning
8 2 (3.51%) High Availability
8 2 (3.51%) High-Frequency Trading
8 2 (3.51%) Load Balancing
8 2 (3.51%) Mentoring
8 2 (3.51%) Performance Monitoring
Programming Languages
1 20 (35.09%) PowerShell
2 19 (33.33%) SQL
3 4 (7.02%) C
4 3 (5.26%) Java
5 1 (1.75%) C#
5 1 (1.75%) C++
5 1 (1.75%) Perl
5 1 (1.75%) Python
Qualifications
1 7 (12.28%) Cisco Certification
2 4 (7.02%) CCNP
3 3 (5.26%) CCNA
3 3 (5.26%) Microsoft Certification
4 2 (3.51%) JNCIS
4 2 (3.51%) MCITP
4 2 (3.51%) MCSE
4 2 (3.51%) MCTS
5 1 (1.75%) A+ Certification
5 1 (1.75%) Security Cleared
Quality Assurance & Compliance
1 4 (7.02%) SLA
2 2 (3.51%) GDPR
2 2 (3.51%) ISO/IEC 27001
3 1 (1.75%) Cyber Essentials
3 1 (1.75%) HIPAA
3 1 (1.75%) ISO 22301
3 1 (1.75%) QA
System Software
1 38 (66.67%) Active Directory
2 20 (35.09%) VMware Infrastructure
3 13 (22.81%) Hyper-V
3 13 (22.81%) XenApp
4 12 (21.05%) XenDesktop
5 8 (14.04%) vSphere
6 5 (8.77%) XenServer
7 1 (1.75%) VMware ESXi
Systems Management
1 7 (12.28%) SCCM
2 6 (10.53%) SCOM
3 5 (8.77%) Backup Exec
3 5 (8.77%) HP Data Protector
3 5 (8.77%) Single Sign-On
4 3 (5.26%) Nagios
5 2 (3.51%) FortiGate
5 2 (3.51%) HP SIM
6 1 (1.75%) Ansible
6 1 (1.75%) Mesos
6 1 (1.75%) Opscode Chef
6 1 (1.75%) Puppet
6 1 (1.75%) WSUS
6 1 (1.75%) XenMobile
Vendors
1 33 (57.89%) Microsoft
2 26 (45.61%) VMware
3 19 (33.33%) Citrix
4 10 (17.54%) Cisco
4 10 (17.54%) HP
5 9 (15.79%) Ivanti
6 7 (12.28%) Juniper
7 6 (10.53%) Dell
8 5 (8.77%) 3PAR
8 5 (8.77%) EMC
8 5 (8.77%) IBM
8 5 (8.77%) Nimble Storage
9 4 (7.02%) Arista
10 2 (3.51%) ConnectWise
10 2 (3.51%) F5
10 2 (3.51%) Forcepoint
10 2 (3.51%) SolarWinds
11 1 (1.75%) iManage
11 1 (1.75%) Sage
11 1 (1.75%) Salesforce.com