Period
to 21 November 2017

The median annual salary for a 3rd Line Support was £45,000 in advertised job vacancies in the City of London during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 287 290 335
Rank change year-on-year +3 +45 +14
Permanent jobs requiring a 3rd Line Support 35 60 79
As % of all permanent IT jobs advertised in the City of London 0.34% 0.52% 0.46%
As % of the Job Titles category 0.36% 0.54% 0.48%
Number of salaries quoted 34 58 78
City of London median annual salary £45,000 £38,750 £40,000
Median salary % change year-on-year +16.13% -3.13% -
10th Percentile £36,275 £27,500 £29,500
90th Percentile £50,000 £59,225 £56,625
Central London median annual salary £45,000 £38,500 £40,000
% change year-on-year +16.88% -3.75% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9729 11199 16304
% of permanent IT jobs with a recognized job title 94.78% 96.39% 95.80%
Number of salaries quoted 8814 10212 14168
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,250 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +1.85%

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 21 November 2017.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 3rd Line Support in the job title.

1 22 (62.86%) Microsoft
2 15 (42.86%) Microsoft Office
3 13 (37.14%) Unix
3 13 (37.14%) Windows
3 13 (37.14%) Active Directory
4 12 (34.29%) IBM
4 12 (34.29%) IBM Notes
4 12 (34.29%) Client/Server
4 12 (34.29%) MS Visio
4 12 (34.29%) Mainframe
4 12 (34.29%) Lotus
4 12 (34.29%) OS/390
4 12 (34.29%) Tivoli
4 12 (34.29%) Tivoli NetView
4 12 (34.29%) BMC PATROL
4 12 (34.29%) Front Office
4 12 (34.29%) AS400
4 12 (34.29%) IBM Mainframe
4 12 (34.29%) Asset Management
4 12 (34.29%) Virtual Desktop
5 11 (31.43%) Windows Server
5 11 (31.43%) Cisco
6 10 (28.57%) VMware
7 7 (20.00%) Finance
7 7 (20.00%) MS Exchange
7 7 (20.00%) Office 365
8 6 (17.14%) LAN
8 6 (17.14%) ITIL
8 6 (17.14%) SQL
8 6 (17.14%) WAN

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (34.29%) IBM Notes
2 7 (20.00%) MS Exchange
3 3 (8.57%) Exchange Server 2010
3 3 (8.57%) Skype for Business
4 2 (5.71%) IIS
4 2 (5.71%) SharePoint
5 1 (2.86%) Apache
5 1 (2.86%) Blackberry Enterprise Server
5 1 (2.86%) Exchange Server 2013
5 1 (2.86%) OpenStack
5 1 (2.86%) Tomcat
5 1 (2.86%) WebLogic
Applications
1 15 (42.86%) Microsoft Office
2 12 (34.29%) MS Visio
Cloud Services
1 7 (20.00%) Office 365
2 5 (14.29%) Amazon AWS
3 3 (8.57%) Microsoft Azure
3 3 (8.57%) Mimecast
4 1 (2.86%) Amazon EC2
4 1 (2.86%) Amazon S3
4 1 (2.86%) AWS CloudFormation
4 1 (2.86%) CloudFront
4 1 (2.86%) Virtual Private Cloud
Communications & Networking
1 6 (17.14%) LAN
1 6 (17.14%) WAN
2 5 (14.29%) Skype
3 4 (11.43%) DNS
3 4 (11.43%) Firewall
3 4 (11.43%) Unified Communications
4 3 (8.57%) DHCP
4 3 (8.57%) SAN
4 3 (8.57%) VLAN
4 3 (8.57%) VoIP
4 3 (8.57%) Wireless
5 1 (2.86%) PBX
5 1 (2.86%) SMS
Database & Business Intelligence
1 1 (2.86%) Big Data
1 1 (2.86%) Hadoop
1 1 (2.86%) MongoDB
Development Applications
1 1 (2.86%) Codeship
1 1 (2.86%) Jenkins
1 1 (2.86%) Travis CI
General
1 12 (34.29%) Front Office
2 7 (20.00%) Finance
3 1 (2.86%) French Language
3 1 (2.86%) Law
3 1 (2.86%) Legal
3 1 (2.86%) Retail
Libraries, Frameworks & Software Standards
1 3 (8.57%) Software Packaging
2 2 (5.71%) Web Services
3 1 (2.86%) RESTful
Miscellaneous
1 12 (34.29%) AS400
1 12 (34.29%) Client/Server
1 12 (34.29%) IBM Mainframe
1 12 (34.29%) Mainframe
2 6 (17.14%) Foreign Exchange (FX)
3 3 (8.57%) Public Cloud
4 2 (5.71%) Fintech
5 1 (2.86%) Blackberry
5 1 (2.86%) Clustering
5 1 (2.86%) Management Information System
5 1 (2.86%) Replication
Operating Systems
1 13 (37.14%) Unix
1 13 (37.14%) Windows
2 12 (34.29%) OS/390
3 11 (31.43%) Windows Server
4 5 (14.29%) Linux
4 5 (14.29%) Windows 7
5 4 (11.43%) Ubuntu
6 3 (8.57%) Windows 8
6 3 (8.57%) Windows Server 2008
7 2 (5.71%) Windows 10
7 2 (5.71%) Windows Server 2012
8 1 (2.86%) AIX
Processes & Methodologies
1 12 (34.29%) Asset Management
2 6 (17.14%) ITIL
3 4 (11.43%) ITIL V3
4 3 (8.57%) Break/Fix
4 3 (8.57%) Capacity Planning
4 3 (8.57%) Change Management
4 3 (8.57%) Customer Requirements
4 3 (8.57%) Desktop Virtualisation
4 3 (8.57%) DevOps
4 3 (8.57%) Presales
4 3 (8.57%) Service Design
4 3 (8.57%) Service Management
5 1 (2.86%) Configuration Management
5 1 (2.86%) Continuous Integration
5 1 (2.86%) Identity Access Management
5 1 (2.86%) Mobile Device Management
Programming Languages
1 6 (17.14%) SQL
2 3 (8.57%) PowerShell
3 2 (5.71%) VBScript
Qualifications
1 2 (5.71%) CCNA
1 2 (5.71%) Cisco Certification
1 2 (5.71%) Degree
1 2 (5.71%) MCP
1 2 (5.71%) Microsoft Certification
2 1 (2.86%) MCDST
2 1 (2.86%) MCSA
2 1 (2.86%) MCSE
Quality Assurance & Compliance
1 2 (5.71%) ISO/IEC 27001
2 1 (2.86%) SLA
System Software
1 13 (37.14%) Active Directory
2 12 (34.29%) Virtual Desktop
3 5 (14.29%) VMware Infrastructure
4 3 (8.57%) Hyper-V
5 2 (5.71%) VMware ESXi
6 1 (2.86%) vSphere
6 1 (2.86%) XenApp
6 1 (2.86%) XenDesktop
Systems Management
1 12 (34.29%) BMC PATROL
1 12 (34.29%) Tivoli
1 12 (34.29%) Tivoli NetView
2 5 (14.29%) SCCM
3 2 (5.71%) SCOM
4 1 (2.86%) Ansible
4 1 (2.86%) Backup Exec
4 1 (2.86%) Opscode Chef
4 1 (2.86%) Puppet
4 1 (2.86%) XenMobile
4 1 (2.86%) ZABBIX
Vendors
1 22 (62.86%) Microsoft
2 12 (34.29%) IBM
2 12 (34.29%) Lotus
3 11 (31.43%) Cisco
4 10 (28.57%) VMware
5 4 (11.43%) HP
6 3 (8.57%) Citrix
7 1 (2.86%) Avaya
7 1 (2.86%) CommVault
7 1 (2.86%) Mitel
7 1 (2.86%) NetApp
7 1 (2.86%) Splunk