Period
to 26 May 2018

The median annual salary for a 3rd Line Support was £40,750 in advertised job vacancies in the City of London during the 6 months to 26 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 309 287 320
Rank change year-on-year -22 +33 +8
Permanent jobs requiring a 3rd Line Support 33 50 59
As % of all permanent IT jobs advertised in the City of London 0.31% 0.49% 0.44%
As % of the Job Titles category 0.32% 0.51% 0.46%
Number of salaries quoted 30 47 57
City of London median annual salary £40,750 £38,500 £38,000
Median salary % change year-on-year +5.84% +1.32% -5.00%
10th Percentile £31,250 £31,050 £30,500
90th Percentile £68,750 £50,000 £45,050
Central London median annual salary £42,500 £41,000 £37,500
% change year-on-year +3.66% +9.33% -4.46%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,276 9,850 12,965
% of permanent IT jobs with a recognized job title 95.96% 96.11% 95.92%
Number of salaries quoted 9,116 8,926 11,706
City of London median annual salary £62,000 £60,000 £57,500
Median salary % change year-on-year +3.33% +4.35% +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 26 May 2018.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 26 May 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 3rd Line Support in the job title.

1 30 (90.91%) Windows
2 24 (72.73%) Active Directory
3 19 (57.58%) VMware
4 15 (45.45%) Windows Server
4 15 (45.45%) Office 365
5 14 (42.42%) Microsoft
6 12 (36.36%) MS Exchange
7 11 (33.33%) Citrix
8 10 (30.30%) Finance
8 10 (30.30%) VMware Infrastructure
9 9 (27.27%) Firewall
9 9 (27.27%) SQL
10 8 (24.24%) Cisco
10 8 (24.24%) Hyper-V
11 7 (21.21%) XenApp
12 6 (18.18%) SAN
12 6 (18.18%) HP
12 6 (18.18%) DHCP
12 6 (18.18%) DNS
12 6 (18.18%) ITIL
12 6 (18.18%) PowerShell
12 6 (18.18%) XenDesktop
12 6 (18.18%) Windows 7
13 5 (15.15%) MCSE
13 5 (15.15%) LAN
13 5 (15.15%) Dell
13 5 (15.15%) Microsoft Certification
13 5 (15.15%) Patch Management
13 5 (15.15%) Windows 10
14 4 (12.12%) EMC VMAX

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (36.36%) MS Exchange
2 2 (6.06%) Exchange Server 2013
2 2 (6.06%) Skype for Business
3 1 (3.03%) Exchange Server 2010
3 1 (3.03%) IIS
3 1 (3.03%) SharePoint
Applications
1 2 (6.06%) Microsoft Office
Business Applications
1 1 (3.03%) Infor SunSystems
1 1 (3.03%) ReMetrica
Cloud Services
1 15 (45.45%) Office 365
2 3 (9.09%) Microsoft Azure
3 2 (6.06%) Amazon AWS
4 1 (3.03%) Amazon EC2
4 1 (3.03%) Amazon S3
4 1 (3.03%) AWS CloudFormation
4 1 (3.03%) Azure Active Directory
4 1 (3.03%) CloudFront
4 1 (3.03%) Virtual Private Cloud
Communications & Networking
1 9 (27.27%) Firewall
2 6 (18.18%) DHCP
2 6 (18.18%) DNS
2 6 (18.18%) SAN
3 5 (15.15%) LAN
4 4 (12.12%) Wi-Fi
5 3 (9.09%) Skype
6 2 (6.06%) Cisco IOS
7 1 (3.03%) VoIP
7 1 (3.03%) WAN
Database & Business Intelligence
1 1 (3.03%) Blockchain
1 1 (3.03%) SQL Server
Development Applications
1 1 (3.03%) MSI
General
1 10 (30.30%) Finance
2 4 (12.12%) Law
2 4 (12.12%) Retail
3 1 (3.03%) Banking
3 1 (3.03%) Front Office
Libraries, Frameworks & Software Standards
1 1 (3.03%) Software Packaging
1 1 (3.03%) Web Services
Miscellaneous
1 4 (12.12%) EMC VMAX
2 2 (6.06%) Fintech
3 1 (3.03%) Analytical Skills
3 1 (3.03%) Computer Science
3 1 (3.03%) Equities
3 1 (3.03%) Foreign Exchange (FX)
3 1 (3.03%) Private Cloud
3 1 (3.03%) Self-Motivation
Operating Systems
1 30 (90.91%) Windows
2 15 (45.45%) Windows Server
3 6 (18.18%) Windows 7
4 5 (15.15%) Windows 10
5 4 (12.12%) Linux
6 3 (9.09%) Windows Server 2012
7 2 (6.06%) Mac OS
8 1 (3.03%) CentOS
8 1 (3.03%) Ubuntu
8 1 (3.03%) Unix
8 1 (3.03%) Windows Server 2003
8 1 (3.03%) Windows Server 2008
8 1 (3.03%) Windows XP
Processes & Methodologies
1 6 (18.18%) ITIL
2 5 (15.15%) Patch Management
3 4 (12.12%) Migration
3 4 (12.12%) Virtual Environments
4 3 (9.09%) Service Management
5 2 (6.06%) DevOps
5 2 (6.06%) Time Management
6 1 (3.03%) Application Packaging
6 1 (3.03%) Capacity Management
6 1 (3.03%) Change Management
6 1 (3.03%) Collaborative Working
6 1 (3.03%) Cybersecurity
6 1 (3.03%) High Availability
6 1 (3.03%) Identity Access Management
6 1 (3.03%) Incident Management
6 1 (3.03%) Low Latency
6 1 (3.03%) Mentoring
6 1 (3.03%) Problem-Solving
6 1 (3.03%) Process Improvement
6 1 (3.03%) Project Management
Programming Languages
1 9 (27.27%) SQL
2 6 (18.18%) PowerShell
3 2 (6.06%) VBScript
4 1 (3.03%) C
4 1 (3.03%) C#
4 1 (3.03%) C++
4 1 (3.03%) Java
4 1 (3.03%) Perl
4 1 (3.03%) Python
4 1 (3.03%) VB
Qualifications
1 5 (15.15%) MCSE
1 5 (15.15%) Microsoft Certification
2 3 (9.09%) MCITP
2 3 (9.09%) MCTS
3 2 (6.06%) CCNA
3 2 (6.06%) Cisco Certification
4 1 (3.03%) CCNP
4 1 (3.03%) Degree
4 1 (3.03%) NCDA
4 1 (3.03%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (9.09%) SLA
2 1 (3.03%) ISO/IEC 27001
System Software
1 24 (72.73%) Active Directory
2 10 (30.30%) VMware Infrastructure
3 8 (24.24%) Hyper-V
4 7 (21.21%) XenApp
5 6 (18.18%) XenDesktop
6 4 (12.12%) XenServer
7 2 (6.06%) vSphere
8 1 (3.03%) Microsoft App-V
8 1 (3.03%) StorNext
8 1 (3.03%) VMware ESXi
8 1 (3.03%) Xsan
Systems Management
1 4 (12.12%) HP Data Protector
1 4 (12.12%) SCCM
1 4 (12.12%) WSUS
2 3 (9.09%) HP SIM
3 1 (3.03%) Failover Clustering
3 1 (3.03%) Jamf Pro
Vendors
1 19 (57.58%) VMware
2 14 (42.42%) Microsoft
3 11 (33.33%) Citrix
4 8 (24.24%) Cisco
5 6 (18.18%) HP
6 5 (15.15%) Dell
7 4 (12.12%) 3PAR
7 4 (12.12%) EMC
7 4 (12.12%) IBM
8 3 (9.09%) ConnectWise
9 2 (6.06%) Apple
9 2 (6.06%) Ivanti
10 1 (3.03%) Google
10 1 (3.03%) Juniper
10 1 (3.03%) Meraki
10 1 (3.03%) MobileIron
10 1 (3.03%) NetApp
10 1 (3.03%) Remedy
10 1 (3.03%) SonicWALL
10 1 (3.03%) Sybase