Period
to 17 August 2018

The median annual salary for a 3rd Line Support was £40,000 in advertised job vacancies in the City of London during the 6 months to 17 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 310 296 314
Rank change year-on-year -14 +18 +29
Permanent jobs requiring a 3rd Line Support 45 44 54
As % of all permanent IT jobs advertised in the City of London 0.41% 0.43% 0.42%
As % of the Job Titles category 0.43% 0.46% 0.43%
Number of salaries quoted 42 42 52
City of London median annual salary £40,000 £45,000 £35,000
Median salary % change year-on-year -11.11% +28.57% -12.50%
10th Percentile £31,825 £31,250 £27,600
90th Percentile £68,750 £50,000 £58,350
Central London median annual salary £42,500 £41,750 £35,000
% change year-on-year +1.80% +19.29% -12.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,539 9,668 12,429
% of permanent IT jobs with a recognized job title 95.97% 95.26% 96.09%
Number of salaries quoted 9,374 8,748 11,334
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,425 £33,000
90th Percentile £92,500 £92,500 £86,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 17 August 2018.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 17 August 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 3rd Line Support in the job title.

1 33 (73.33%) Windows
2 32 (71.11%) Active Directory
3 25 (55.56%) Microsoft
4 24 (53.33%) VMware
5 23 (51.11%) MS Exchange
6 18 (40.00%) Office 365
6 18 (40.00%) VMware Infrastructure
6 18 (40.00%) Citrix
6 18 (40.00%) SQL
7 17 (37.78%) PowerShell
8 15 (33.33%) Windows Server
9 14 (31.11%) Infrastructure Engineering
10 13 (28.89%) Exchange Server 2010
10 13 (28.89%) XenApp
11 12 (26.67%) XenDesktop
11 12 (26.67%) Windows Server 2008
12 11 (24.44%) Finance
12 11 (24.44%) Firewall
12 11 (24.44%) ITIL
13 10 (22.22%) Windows Server 2012
14 9 (20.00%) Analytical Skills
14 9 (20.00%) vSphere
14 9 (20.00%) Ivanti
14 9 (20.00%) SQL Server
14 9 (20.00%) DHCP
14 9 (20.00%) DNS
14 9 (20.00%) SAN
15 8 (17.78%) Project Management
15 8 (17.78%) Windows Server 2003
15 8 (17.78%) HP

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (51.11%) MS Exchange
2 13 (28.89%) Exchange Server 2010
3 6 (13.33%) Exchange Server 2013
4 2 (4.44%) Skype for Business
5 1 (2.22%) Apache
5 1 (2.22%) Apache Spark
5 1 (2.22%) CMS
5 1 (2.22%) Elasticsearch
Applications
1 1 (2.22%) Microsoft Office
Business Applications
1 8 (17.78%) Infor SunSystems
1 8 (17.78%) ReMetrica
2 3 (6.67%) Dynamics NAV
Cloud Services
1 18 (40.00%) Office 365
2 8 (17.78%) Microsoft Azure
3 2 (4.44%) Amazon AWS
4 1 (2.22%) Azure Active Directory
4 1 (2.22%) Mimecast
Communications & Networking
1 11 (24.44%) Firewall
2 9 (20.00%) DHCP
2 9 (20.00%) DNS
2 9 (20.00%) SAN
3 5 (11.11%) LAN
4 3 (6.67%) WAN
5 2 (4.44%) Internet
5 2 (4.44%) Skype
5 2 (4.44%) TCP/IP
5 2 (4.44%) VLAN
5 2 (4.44%) VPN
5 2 (4.44%) Wi-Fi
6 1 (2.22%) BGP
6 1 (2.22%) Cisco IOS
6 1 (2.22%) DKIM
6 1 (2.22%) IPsec
6 1 (2.22%) Multicast
6 1 (2.22%) NetScaler
6 1 (2.22%) OSPF
6 1 (2.22%) Remote Desktop
Database & Business Intelligence
1 9 (20.00%) SQL Server
2 1 (2.22%) Amazon RDS
2 1 (2.22%) Hadoop
2 1 (2.22%) SAP HANA
Development Applications
1 1 (2.22%) JIRA
1 1 (2.22%) MSI
General
1 11 (24.44%) Finance
2 5 (11.11%) Retail
3 4 (8.89%) Law
4 3 (6.67%) Advertising
5 1 (2.22%) Automotive
5 1 (2.22%) Banking
5 1 (2.22%) Billing
5 1 (2.22%) Front Office
Libraries, Frameworks & Software Standards
1 1 (2.22%) Kafka
1 1 (2.22%) Spring
1 1 (2.22%) Spring Cloud
Miscellaneous
1 9 (20.00%) Analytical Skills
2 6 (13.33%) EMC VMAX
3 1 (2.22%) Clustering
3 1 (2.22%) Computer Science
3 1 (2.22%) Data Centre
3 1 (2.22%) Enterprise Cloud
3 1 (2.22%) Enterprise Software
3 1 (2.22%) Equities
3 1 (2.22%) Mobile App
3 1 (2.22%) Self-Motivation
Operating Systems
1 33 (73.33%) Windows
2 15 (33.33%) Windows Server
3 12 (26.67%) Windows Server 2008
4 10 (22.22%) Windows Server 2012
5 8 (17.78%) Windows 10
5 8 (17.78%) Windows Server 2003
6 7 (15.56%) Windows 7
7 6 (13.33%) Linux
8 2 (4.44%) Mac OS
9 1 (2.22%) CentOS
9 1 (2.22%) Ubuntu
9 1 (2.22%) Unix
9 1 (2.22%) Windows 8
Processes & Methodologies
1 14 (31.11%) Infrastructure Engineering
2 11 (24.44%) ITIL
3 8 (17.78%) Project Management
4 7 (15.56%) Migration
5 6 (13.33%) Patch Management
5 6 (13.33%) Problem-Solving
5 6 (13.33%) Virtual Environments
6 4 (8.89%) Data Management
7 3 (6.67%) DevOps
8 2 (4.44%) Kalman Filter
8 2 (4.44%) Low Latency
8 2 (4.44%) Mentoring
9 1 (2.22%) Antivirus Management
9 1 (2.22%) Application Performance Monitoring
9 1 (2.22%) Capacity Planning
9 1 (2.22%) High Availability
9 1 (2.22%) Performance Monitoring
9 1 (2.22%) Server Building
9 1 (2.22%) SIEM
9 1 (2.22%) Web Filtering
Programming Languages
1 18 (40.00%) SQL
2 17 (37.78%) PowerShell
3 4 (8.89%) C
4 2 (4.44%) Java
5 1 (2.22%) C#
5 1 (2.22%) C++
5 1 (2.22%) Perl
5 1 (2.22%) Python
5 1 (2.22%) VB
5 1 (2.22%) VBScript
Qualifications
1 5 (11.11%) MCSE
1 5 (11.11%) Microsoft Certification
2 4 (8.89%) MCITP
2 4 (8.89%) MCTS
3 2 (4.44%) CCNA
3 2 (4.44%) Cisco Certification
4 1 (2.22%) NCDA
Quality Assurance & Compliance
1 4 (8.89%) SLA
2 1 (2.22%) GDPR
2 1 (2.22%) ISO 22301
2 1 (2.22%) ISO/IEC 27001
2 1 (2.22%) QA
System Software
1 32 (71.11%) Active Directory
2 18 (40.00%) VMware Infrastructure
3 13 (28.89%) XenApp
4 12 (26.67%) XenDesktop
5 9 (20.00%) vSphere
6 8 (17.78%) Hyper-V
7 6 (13.33%) XenServer
8 1 (2.22%) Microsoft App-V
8 1 (2.22%) StorNext
8 1 (2.22%) Xsan
Systems Management
1 6 (13.33%) HP Data Protector
2 3 (6.67%) HP SIM
2 3 (6.67%) SCCM
3 2 (4.44%) WSUS
4 1 (2.22%) Backup Exec
4 1 (2.22%) Jamf Pro
4 1 (2.22%) Mesos
4 1 (2.22%) Nagios
4 1 (2.22%) SCOM
4 1 (2.22%) Single Sign-On
Vendors
1 25 (55.56%) Microsoft
2 24 (53.33%) VMware
3 18 (40.00%) Citrix
4 9 (20.00%) Ivanti
5 8 (17.78%) Dell
5 8 (17.78%) HP
6 6 (13.33%) 3PAR
6 6 (13.33%) EMC
6 6 (13.33%) IBM
7 4 (8.89%) ConnectWise
8 3 (6.67%) Cisco
9 2 (4.44%) Juniper
10 1 (2.22%) Apple
10 1 (2.22%) Arista
10 1 (2.22%) NetApp
10 1 (2.22%) New Relic
10 1 (2.22%) SAP
10 1 (2.22%) SolarWinds
10 1 (2.22%) SonicWALL
10 1 (2.22%) Sybase