Period
to 14 December 2018

The median annual salary for a 3rd Line Support was £42,500 in advertised job vacancies in the City of London during the 6 months to 14 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
Central London > City of London
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 266 297 281
Rank change year-on-year +31 -16 +56
Permanent jobs requiring a 3rd Line Support 74 38 66
As % of all permanent IT jobs advertised in the City of London 0.69% 0.37% 0.58%
As % of the Job Titles category 0.73% 0.39% 0.60%
Number of salaries quoted 71 38 64
City of London median annual salary £42,500 £45,000 £38,500
Median salary % change year-on-year -5.56% +16.88% -2.53%
10th Percentile £31,250 £40,700 £27,950
90th Percentile £57,500 £50,000 £59,750
Central London median annual salary £42,500 £45,000 £38,500
% change year-on-year -5.56% +16.88% -1.28%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,196 9,841 10,938
% of permanent IT jobs with a recognized job title 95.67% 94.89% 96.52%
Number of salaries quoted 9,160 8,875 9,959
City of London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% +1.77%
10th Percentile £35,225 £35,000 £33,705
90th Percentile £93,750 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 3rd Line Support in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the City of London.

Salary trend for 3rd Line Support in the City of London

3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 3rd Line Support in the City of London over the 6 months to 14 December 2018.

Salary histogram for 3rd Line Support in the City of London

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 14 December 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 3rd Line Support in the job title.

1 49 (66.22%) Windows
2 45 (60.81%) Active Directory
3 41 (55.41%) Microsoft
4 32 (43.24%) Windows Server
5 30 (40.54%) Office 365
6 29 (39.19%) MS Exchange
7 27 (36.49%) VMware
8 26 (35.14%) Hyper-V
9 23 (31.08%) PowerShell
9 23 (31.08%) Windows Server 2008
9 23 (31.08%) Firewall
10 22 (29.73%) ITIL
11 20 (27.03%) SQL
11 20 (27.03%) Cisco
11 20 (27.03%) Windows Server 2012
11 20 (27.03%) Exchange Server 2010
11 20 (27.03%) Windows 10
12 18 (24.32%) VMware Infrastructure
12 18 (24.32%) Microsoft Azure
12 18 (24.32%) Citrix
13 16 (21.62%) TCP/IP
14 15 (20.27%) DNS
14 15 (20.27%) Finance
14 15 (20.27%) Windows 7
15 14 (18.92%) DHCP
15 14 (18.92%) Juniper
16 13 (17.57%) SQL Server
16 13 (17.57%) Problem-Solving
16 13 (17.57%) Infrastructure Engineering
17 12 (16.22%) XenApp

3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (39.19%) MS Exchange
2 20 (27.03%) Exchange Server 2010
3 12 (16.22%) Exchange Server 2013
4 5 (6.76%) Apache
4 5 (6.76%) SharePoint
5 4 (5.41%) Tomcat
6 2 (2.70%) IIS
7 1 (1.35%) Apache Spark
7 1 (1.35%) CMS
7 1 (1.35%) Elasticsearch
7 1 (1.35%) Skype for Business
Applications
1 4 (5.41%) Microsoft Office
2 1 (1.35%) Acrobat
Business Applications
1 6 (8.11%) Infor SunSystems
1 6 (8.11%) ReMetrica
2 3 (4.05%) Dynamics NAV
Cloud Services
1 30 (40.54%) Office 365
2 18 (24.32%) Microsoft Azure
3 5 (6.76%) Mimecast
3 5 (6.76%) SaaS
4 3 (4.05%) Amazon AWS
Communications & Networking
1 23 (31.08%) Firewall
2 16 (21.62%) TCP/IP
3 15 (20.27%) DNS
4 14 (18.92%) DHCP
5 12 (16.22%) VLAN
6 11 (14.86%) LAN
6 11 (14.86%) WAN
7 9 (12.16%) VPN
8 8 (10.81%) Remote Desktop
9 7 (9.46%) BGP
9 7 (9.46%) IPsec
9 7 (9.46%) NetScaler
9 7 (9.46%) OSPF
9 7 (9.46%) SAN
9 7 (9.46%) VoIP
10 6 (8.11%) HTTP
10 6 (8.11%) Internet
11 5 (6.76%) DKIM
12 4 (5.41%) Multicast
12 4 (5.41%) SSL
Database & Business Intelligence
1 13 (17.57%) SQL Server
2 5 (6.76%) Amazon RDS
3 4 (5.41%) SQL Server 2012
4 1 (1.35%) Hadoop
4 1 (1.35%) IDOL
4 1 (1.35%) SAP HANA
4 1 (1.35%) SQL Server 2005
Development Applications
1 1 (1.35%) JIRA
General
1 15 (20.27%) Finance
2 7 (9.46%) Advertising
3 5 (6.76%) Telecoms
4 3 (4.05%) Law
4 3 (4.05%) Retail
5 2 (2.70%) Banking
5 2 (2.70%) Legal
6 1 (1.35%) Automotive
6 1 (1.35%) Billing
6 1 (1.35%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.35%) CSS
1 1 (1.35%) HTML
1 1 (1.35%) Kafka
1 1 (1.35%) Spring
1 1 (1.35%) Spring Cloud
Miscellaneous
1 10 (13.51%) Analytical Skills
2 7 (9.46%) Data Centre
3 6 (8.11%) Self-Motivation
4 5 (6.76%) Clustering
5 3 (4.05%) Driving Licence
6 1 (1.35%) Enterprise Cloud
6 1 (1.35%) Mobile App
Operating Systems
1 49 (66.22%) Windows
2 32 (43.24%) Windows Server
3 23 (31.08%) Windows Server 2008
4 20 (27.03%) Windows 10
4 20 (27.03%) Windows Server 2012
5 15 (20.27%) Windows 7
6 7 (9.46%) Windows Server 2003
7 5 (6.76%) Windows 8
8 4 (5.41%) Mac OS X
9 2 (2.70%) Linux
10 1 (1.35%) Mac OS
Processes & Methodologies
1 22 (29.73%) ITIL
2 13 (17.57%) Infrastructure Engineering
2 13 (17.57%) Problem-Solving
3 10 (13.51%) Migration
4 7 (9.46%) Disaster Recovery
4 7 (9.46%) Service Management
5 6 (8.11%) Project Management
5 6 (8.11%) Task Automation
6 5 (6.76%) Data Management
6 5 (6.76%) Kalman Filter
6 5 (6.76%) Network Load Balancing
6 5 (6.76%) Performance Monitoring
6 5 (6.76%) Root Cause Analysis
6 5 (6.76%) Virtual Infrastructure
7 4 (5.41%) Configuration Management
7 4 (5.41%) Continuous Improvement
7 4 (5.41%) Cybersecurity
7 4 (5.41%) Infrastructure Monitoring
7 4 (5.41%) Performance Tuning
7 4 (5.41%) Web Application Development
Programming Languages
1 23 (31.08%) PowerShell
2 20 (27.03%) SQL
3 5 (6.76%) Java
4 4 (5.41%) C
5 1 (1.35%) JavaScript
Qualifications
1 8 (10.81%) Cisco Certification
2 5 (6.76%) CCNP
3 3 (4.05%) CCNA
3 3 (4.05%) JNCIS
3 3 (4.05%) Microsoft Certification
3 3 (4.05%) Security Cleared
4 2 (2.70%) Degree
4 2 (2.70%) MCSE
5 1 (1.35%) A+ Certification
5 1 (1.35%) ITIL Certification
5 1 (1.35%) MCITP
5 1 (1.35%) MCSA
5 1 (1.35%) MCTS
Quality Assurance & Compliance
1 5 (6.76%) GDPR
1 5 (6.76%) SLA
2 4 (5.41%) Cyber Essentials
2 4 (5.41%) HIPAA
2 4 (5.41%) ISO/IEC 27001
3 1 (1.35%) ISO 9001
3 1 (1.35%) QA
System Software
1 45 (60.81%) Active Directory
2 26 (35.14%) Hyper-V
3 18 (24.32%) VMware Infrastructure
4 12 (16.22%) XenApp
5 8 (10.81%) vSphere
5 8 (10.81%) XenDesktop
6 3 (4.05%) VMware ESXi
7 1 (1.35%) Docker
Systems Management
1 9 (12.16%) SCOM
2 7 (9.46%) SCCM
3 6 (8.11%) Backup Exec
3 6 (8.11%) Nagios
4 5 (6.76%) Single Sign-On
5 4 (5.41%) Ansible
5 4 (5.41%) Opscode Chef
5 4 (5.41%) Puppet
6 2 (2.70%) FortiGate
6 2 (2.70%) HP SIM
6 2 (2.70%) McAfee ePO
7 1 (1.35%) Kubernetes
7 1 (1.35%) Mesos
7 1 (1.35%) WSUS
7 1 (1.35%) XenMobile
Vendors
1 41 (55.41%) Microsoft
2 27 (36.49%) VMware
3 20 (27.03%) Cisco
4 18 (24.32%) Citrix
5 14 (18.92%) Juniper
6 7 (9.46%) Dell
6 7 (9.46%) HP
6 7 (9.46%) Ivanti
7 5 (6.76%) Apple
7 5 (6.76%) Nimble Storage
7 5 (6.76%) WatchGuard
8 4 (5.41%) Arista
8 4 (5.41%) Splunk
9 3 (4.05%) F5
10 2 (2.70%) Forcepoint
10 2 (2.70%) McAfee
10 2 (2.70%) Salesforce.com
10 2 (2.70%) SAP
10 2 (2.70%) SolarWinds
10 2 (2.70%) Sophos