Period
to 22 April 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 April 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
Central London > City of London
6 months to
22 Apr 2021
Same period 2020 Same period 2019
Rank 56 105 75
Rank change year-on-year +49 -30 -8
Permanent jobs citing CRM 236 205 398
As % of all permanent jobs advertised in the City of London 4.82% 2.52% 3.90%
As % of the Processes & Methodologies category 5.06% 2.68% 4.19%
Number of salaries quoted 201 166 361
10th Percentile £43,625 £30,000 £32,000
25th Percentile £65,000 £39,344 £42,500
Median annual salary (50th Percentile) £75,000 £55,000 £55,000
Median % change year-on-year +36.36% - -6.38%
75th Percentile £88,750 £75,000 £75,000
90th Percentile " £88,750 £86,250
Central London median annual salary £75,000 £55,000 £55,000
% change year-on-year +36.36% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 4,662 7,650 9,503
As % of all permanent IT jobs advertised in the City of London 95.24% 94.08% 93.04%
Number of salaries quoted 4,136 6,684 8,490
10th Percentile £43,750 £40,000 £36,475
25th Percentile £55,000 £51,250 £49,337
Median annual salary (50th Percentile) £72,500 £67,500 £65,000
Median % change year-on-year +7.41% +3.85% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £107,500 £100,000 £97,500
Central London median annual salary £70,000 £67,500 £65,000
% change year-on-year +3.70% +3.85% +8.33%

CRM
Job Vacancy Trend in the City of London

Job postings citing CRM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for CRM in the City of London

CRM
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing CRM in the City of London.

Salary trend for CRM in the City of London

CRM
Salary Histogram in the City of London

Salary distribution for jobs citing CRM in the City of London over the 6 months to 22 April 2021.

Salary histogram for CRM in the City of London

For the 6 months to 22 April 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for CRM.

1 151 (63.98%) Dynamics CRM
2 145 (61.44%) Agile Software Development
3 143 (60.59%) JavaScript
4 135 (57.20%) SQL
5 129 (54.66%) .NET
5 129 (54.66%) Azure
6 126 (53.39%) CSS
7 115 (48.73%) SharePoint
8 114 (48.31%) Degree
9 110 (46.61%) OO
10 96 (40.68%) jQuery
11 93 (39.41%) C#
12 89 (37.71%) SQL Server
13 88 (37.29%) Web Services
14 86 (36.44%) React
15 84 (35.59%) T-SQL
15 84 (35.59%) SOA
16 82 (34.75%) DevOps
17 81 (34.32%) SOLID
17 81 (34.32%) .NET Core
17 81 (34.32%) MVC
18 80 (33.90%) UML
19 79 (33.47%) ASP.NET Web API
19 79 (33.47%) Microservices
20 78 (33.05%) Don't repeat yourself (DRY)
20 78 (33.05%) Nintex
20 78 (33.05%) Twitter Bootstrap
20 78 (33.05%) Deployment Automation
20 78 (33.05%) N-Tier
20 78 (33.05%) Continuous Integration

CRM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (48.73%) SharePoint
2 4 (1.69%) CMS
3 2 (0.85%) Apache Airflow
3 2 (0.85%) Apache Spark
3 2 (0.85%) Drupal
3 2 (0.85%) SharePoint 2010
4 1 (0.42%) WordPress
Applications
1 17 (7.20%) Microsoft Excel
2 4 (1.69%) Microsoft Office
Business Applications
1 151 (63.98%) Dynamics CRM
2 13 (5.51%) Salesforce.com CRM
3 4 (1.69%) Shopify
4 1 (0.42%) Dynamics AX
4 1 (0.42%) Raiser's Edge
Cloud Services
1 129 (54.66%) Azure
2 69 (29.24%) PaaS
2 69 (29.24%) Power Platform
3 67 (28.39%) Azure Active Directory
3 67 (28.39%) Azure App Service
3 67 (28.39%) Azure Key Vault
3 67 (28.39%) Azure Service Bus
3 67 (28.39%) Azure Service Fabric
3 67 (28.39%) Azure Storage
4 43 (18.22%) Dynamics 365
5 41 (17.37%) PowerApps
6 17 (7.20%) Azure Functions
6 17 (7.20%) Serverless
7 13 (5.51%) Microsoft 365
8 12 (5.08%) AWS
9 11 (4.66%) Azure Logic Apps
9 11 (4.66%) Power Automate
10 5 (2.12%) SaaS
11 3 (1.27%) Veeva
12 2 (0.85%) GCP
Communications & Networking
1 6 (2.54%) Extranet
2 3 (1.27%) Broadband
3 2 (0.85%) 5G
4 1 (0.42%) 4G
4 1 (0.42%) ADSL
4 1 (0.42%) VPN
4 1 (0.42%) Wi-Fi
Database & Business Intelligence
1 89 (37.71%) SQL Server
2 44 (18.64%) SQL Server Integration Services
3 43 (18.22%) SQL Server Reporting Services
4 37 (15.68%) Power BI
5 12 (5.08%) Relational Database
6 11 (4.66%) NoSQL
7 7 (2.97%) Big Data
8 5 (2.12%) Data Warehouse
9 4 (1.69%) SQL Server Analysis Services
10 3 (1.27%) SQL Server 2016
11 2 (0.85%) MySQL
11 2 (0.85%) Tableau
Development Applications
1 78 (33.05%) Team Foundation Server
1 78 (33.05%) Visual Studio Team System
2 34 (14.41%) Visual Studio
3 4 (1.69%) Git (software)
4 1 (0.42%) Artifactory
4 1 (0.42%) Eclipse
4 1 (0.42%) GCC
4 1 (0.42%) Sublime Text
4 1 (0.42%) Travis CI
General
1 53 (22.46%) Banking
2 45 (19.07%) Private Banking
3 44 (18.64%) Finance
4 17 (7.20%) Front Office
5 16 (6.78%) Legal
6 9 (3.81%) Marketing
7 6 (2.54%) Online Betting
7 6 (2.54%) Retail
8 5 (2.12%) Advertising
9 3 (1.27%) Back Office
10 2 (0.85%) Housing Association
10 2 (0.85%) Law
10 2 (0.85%) Manufacturing
10 2 (0.85%) Pharmaceutical
11 1 (0.42%) Arabic Language
11 1 (0.42%) Billing
11 1 (0.42%) French Language
11 1 (0.42%) German Language
11 1 (0.42%) Italian Language
11 1 (0.42%) Public Sector
Job Titles
1 117 (49.58%) Developer
2 82 (34.75%) C# Developer
3 78 (33.05%) Azure Developer
4 67 (28.39%) Senior Developer
5 66 (27.97%) Senior C# Developer
6 44 (18.64%) .NET Developer
6 44 (18.64%) C# .NET Developer
6 44 (18.64%) SQL Developer
7 41 (17.37%) ASP.NET MVC Developer
7 41 (17.37%) Senior .NET Developer
7 41 (17.37%) Senior C# .NET Developer
7 41 (17.37%) Senior SQL Developer
8 32 (13.56%) Consultant
8 32 (13.56%) Technical Leader
9 30 (12.71%) Technical Consultant
10 18 (7.63%) Integration Developer
11 16 (6.78%) Analyst
12 15 (6.36%) CRM Manager
13 14 (5.93%) Applications Manager
13 14 (5.93%) Programme Manager
Libraries, Frameworks & Software Standards
1 129 (54.66%) .NET
2 126 (53.39%) CSS
3 96 (40.68%) jQuery
4 88 (37.29%) Web Services
5 86 (36.44%) React
6 81 (34.32%) .NET Core
7 79 (33.47%) ASP.NET Web API
8 78 (33.05%) Entity Framework
8 78 (33.05%) Twitter Bootstrap
9 77 (32.63%) .NET Framework
10 51 (21.61%) HTML
11 39 (16.53%) ASP.NET
12 33 (13.98%) XML
13 31 (13.14%) WCF
13 31 (13.14%) XSD
14 16 (6.78%) REST
15 10 (4.24%) Visualforce
16 7 (2.97%) AngularJS
17 4 (1.69%) SOAP
18 3 (1.27%) Middleware
Miscellaneous
1 78 (33.05%) N-Tier
2 66 (27.97%) Analytical Skills
3 41 (17.37%) Reinsurance
4 12 (5.08%) Data Structures
4 12 (5.08%) Social Media
5 8 (3.39%) Organisational Skills
6 4 (1.69%) Blog
6 4 (1.69%) Greenfield Project
6 4 (1.69%) Management Information System
7 2 (0.85%) Animation
7 2 (0.85%) Data Centre
7 2 (0.85%) FMCG
7 2 (0.85%) Life Science
7 2 (0.85%) User Experience
8 1 (0.42%) Analytical Mindset
8 1 (0.42%) Blackberry
8 1 (0.42%) Hybrid Cloud
8 1 (0.42%) Mobile App
Operating Systems
1 3 (1.27%) Windows
2 2 (0.85%) Windows Server
2 2 (0.85%) Windows Server 2012
3 1 (0.42%) Windows 10
Processes & Methodologies
1 145 (61.44%) Agile Software Development
2 110 (46.61%) OO
3 84 (35.59%) SOA
4 82 (34.75%) DevOps
5 81 (34.32%) MVC
5 81 (34.32%) SOLID
6 80 (33.90%) UML
7 79 (33.47%) Microservices
8 78 (33.05%) Continuous Integration
8 78 (33.05%) Deployment Automation
8 78 (33.05%) Don't repeat yourself (DRY)
8 78 (33.05%) Test Automation
9 69 (29.24%) Migration
10 60 (25.42%) Mentoring
11 34 (14.41%) Analytics
11 34 (14.41%) Web Development
12 31 (13.14%) Digital Transformation Programme
12 31 (13.14%) OOD
13 30 (12.71%) Project Management
14 26 (11.02%) Scrum
Programming Languages
1 143 (60.59%) JavaScript
2 135 (57.20%) SQL
3 93 (39.41%) C#
4 84 (35.59%) T-SQL
5 68 (28.81%) PowerShell
6 10 (4.24%) Apex Code
7 9 (3.81%) SOQL
8 7 (2.97%) TypeScript
9 3 (1.27%) Python
10 2 (0.85%) PHP
11 1 (0.42%) Java
11 1 (0.42%) VB.NET
Qualifications
1 114 (48.31%) Degree
2 20 (8.47%) Computer Science Degree
3 3 (1.27%) PRINCE2 Certification
4 1 (0.42%) TOGAF Certification
Quality Assurance & Compliance
1 13 (5.51%) Data Quality
2 9 (3.81%) QA
3 1 (0.42%) GDPR
3 1 (0.42%) PMO
3 1 (0.42%) SLA
System Software
1 1 (0.42%) Active Directory
Systems Management
1 67 (28.39%) Opscode Chef
1 67 (28.39%) Terraform
Vendors
1 78 (33.05%) Nintex
2 70 (29.66%) Microsoft
3 38 (16.10%) Salesforce.com
4 8 (3.39%) Workday
5 5 (2.12%) GoldenSource
6 4 (1.69%) Google
7 3 (1.27%) Pega
8 2 (0.85%) Salesforce Marketing Cloud
9 1 (0.42%) Conga
9 1 (0.42%) HubSpot
9 1 (0.42%) iManage
9 1 (0.42%) Jitterbit
9 1 (0.42%) Siebel
9 1 (0.42%) Sitecore