Period
to 22 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 January 2022 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
Central London > City of London
6 months to
22 Jan 2022
Same period 2021 Same period 2020
Rank 111 66 100
Rank change year-on-year -45 +34 +4
Permanent jobs citing CRM 160 192 272
As % of all permanent jobs advertised in the City of London 2.58% 4.46% 2.96%
As % of the Processes & Methodologies category 2.75% 4.68% 3.14%
Number of salaries quoted 104 173 216
10th Percentile £42,725 £37,888 £30,000
25th Percentile £56,250 £61,250 £36,250
Median annual salary (50th Percentile) £70,000 £75,000 £55,000
Median % change year-on-year -6.67% +36.36% +4.76%
75th Percentile £85,000 £88,750 £68,125
90th Percentile £95,000 £94,300 £85,000
Central London median annual salary £67,000 £75,000 £55,000
% change year-on-year -10.67% +36.36% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 5,811 4,102 8,668
As % of all permanent IT jobs advertised in the City of London 93.68% 95.22% 94.24%
Number of salaries quoted 5,138 3,613 7,568
10th Percentile £44,175 £45,000 £38,500
25th Percentile £56,250 £55,000 £51,250
Median annual salary (50th Percentile) £72,500 £70,000 £67,500
Median % change year-on-year +3.57% +3.70% +3.85%
75th Percentile £92,500 £87,500 £82,500
90th Percentile £110,000 £105,000 £98,750
Central London median annual salary £72,500 £70,000 £67,000
% change year-on-year +3.57% +4.48% +3.08%

CRM
Job Vacancy Trend in the City of London

Job postings citing CRM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for CRM in the City of London

CRM
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing CRM in the City of London.

Salary trend for CRM in the City of London

CRM
Salary Histogram in the City of London

Salary distribution for jobs citing CRM in the City of London over the 6 months to 22 January 2022.

Salary histogram for CRM in the City of London

For the 6 months to 22 January 2022, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for CRM.

1 67 (41.88%) Salesforce.com
2 54 (33.75%) Agile Software Development
2 54 (33.75%) Social Skills
3 53 (33.13%) C#
4 51 (31.88%) Microsoft
5 49 (30.63%) .NET
6 37 (23.13%) JavaScript
7 36 (22.50%) Dynamics CRM
8 35 (21.88%) Azure
9 34 (21.25%) AWS
10 31 (19.38%) Mentoring
11 29 (18.13%) SDLC
11 29 (18.13%) Java
11 29 (18.13%) Finance
12 28 (17.50%) SQL
12 28 (17.50%) Python
13 27 (16.88%) Perl
13 27 (16.88%) PHP
13 27 (16.88%) R
14 26 (16.25%) Scala
14 26 (16.25%) Ruby
14 26 (16.25%) Objective-C
14 26 (16.25%) C++
14 26 (16.25%) VB.NET
14 26 (16.25%) OOP
14 26 (16.25%) OO
14 26 (16.25%) Pascal
14 26 (16.25%) MATLAB
14 26 (16.25%) Apple Swift
14 26 (16.25%) Kotlin

CRM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (13.13%) SharePoint
2 11 (6.88%) BizTalk Server
3 9 (5.63%) CMS
4 2 (1.25%) WordPress
5 1 (0.63%) Apache Pig
5 1 (0.63%) Apache Spark
5 1 (0.63%) concrete5
5 1 (0.63%) IIS
5 1 (0.63%) SAS
5 1 (0.63%) Umbraco
Applications
1 5 (3.13%) Microsoft Office
2 3 (1.88%) Microsoft Excel
3 2 (1.25%) Acrobat
3 2 (1.25%) Microsoft PowerPoint
4 1 (0.63%) Chatbot
Business Applications
1 36 (22.50%) Dynamics CRM
2 9 (5.63%) Salesforce.com CRM
3 1 (0.63%) Dynamics GP
3 1 (0.63%) Elite 3E
3 1 (0.63%) Oracle BPM
3 1 (0.63%) Oracle Financials
3 1 (0.63%) Oracle Retail
3 1 (0.63%) Relativity
3 1 (0.63%) SAP CRM
3 1 (0.63%) SAP ERP
3 1 (0.63%) SAP S/4HANA
3 1 (0.63%) Shopify
Cloud Services
1 35 (21.88%) Azure
2 34 (21.25%) AWS
3 24 (15.00%) Dynamics 365
4 23 (14.38%) Power Platform
5 15 (9.38%) Microsoft 365
6 11 (6.88%) Azure Active Directory
7 9 (5.63%) Azure Logic Apps
8 8 (5.00%) Azure Monitor
9 7 (4.38%) PowerApps
9 7 (4.38%) Salesforce Sales Cloud
9 7 (4.38%) Salesforce Service Cloud
10 4 (2.50%) Azure Service Bus
10 4 (2.50%) Power Automate
10 4 (2.50%) SaaS
11 3 (1.88%) Azure App Service
11 3 (1.88%) Azure Key Vault
11 3 (1.88%) Azure Service Fabric
11 3 (1.88%) Azure Storage
11 3 (1.88%) PaaS
11 3 (1.88%) Serverless
Communications & Networking
1 2 (1.25%) Intranet
2 1 (0.63%) Firewall
2 1 (0.63%) Internet
2 1 (0.63%) SSL
2 1 (0.63%) VPN
2 1 (0.63%) Wireless
Database & Business Intelligence
1 19 (11.88%) Power BI
2 14 (8.75%) SQL Server
3 8 (5.00%) Relational Database
4 5 (3.13%) Big Data
5 4 (2.50%) Tableau
6 3 (1.88%) Amazon DynamoDB
6 3 (1.88%) Amazon RDS
6 3 (1.88%) PostgreSQL
7 2 (1.25%) Data Mining
7 2 (1.25%) Data Warehouse
7 2 (1.25%) MySQL
7 2 (1.25%) SQL Server Reporting Services
8 1 (0.63%) Apache Hive
8 1 (0.63%) Data Lake
8 1 (0.63%) Hadoop
8 1 (0.63%) Mahout
8 1 (0.63%) NoSQL
8 1 (0.63%) OLAP
8 1 (0.63%) SAP BW
8 1 (0.63%) SQL Server Integration Services
Development Applications
1 13 (8.13%) Team Foundation Server
2 10 (6.25%) Visual Studio
3 8 (5.00%) JIRA
4 3 (1.88%) Visual Studio Team System
5 1 (0.63%) Oracle APEX
General
1 54 (33.75%) Social Skills
2 29 (18.13%) Finance
3 24 (15.00%) Marketing
4 21 (13.13%) Retail
5 16 (10.00%) Analytical Skills
6 13 (8.13%) Pharmaceutical
7 9 (5.63%) Banking
8 8 (5.00%) Presentation Skills
9 7 (4.38%) Legal
10 6 (3.75%) Public Sector
11 4 (2.50%) Advertising
11 4 (2.50%) Influencing Skills
11 4 (2.50%) Law
12 3 (1.88%) Manufacturing
12 3 (1.88%) Publishing
13 2 (1.25%) Inclusion and Diversity
13 2 (1.25%) Organisational Skills
14 1 (0.63%) Back Office
14 1 (0.63%) Documentation Skills
14 1 (0.63%) Social Housing
Job Titles
1 52 (32.50%) Developer
2 27 (16.88%) Analyst
3 24 (15.00%) Software Developer
4 22 (13.75%) Architect
4 22 (13.75%) Salesforce Developer
5 14 (8.75%) Systems Analyst
6 13 (8.13%) Business Sales Executive
6 13 (8.13%) New Business Sales Executive
6 13 (8.13%) Sales Executive
6 13 (8.13%) Salesforce Executive
7 9 (5.63%) Business Analyst
7 9 (5.63%) Senior Developer
7 9 (5.63%) Software Engineer
8 8 (5.00%) Backend Developer
8 8 (5.00%) Developer/Software Engineer
8 8 (5.00%) Salesforce Software Engineer
8 8 (5.00%) Senior Backend Developer
9 7 (4.38%) Banking Analyst
9 7 (4.38%) Microsoft Developer
9 7 (4.38%) Systems Manager
Libraries, Frameworks & Software Standards
1 49 (30.63%) .NET
2 8 (5.00%) .NET Core
2 8 (5.00%) JSON
3 6 (3.75%) React
4 5 (3.13%) .NET Framework
4 5 (3.13%) REST
4 5 (3.13%) Web Services
5 4 (2.50%) CSS
5 4 (2.50%) HTML
6 3 (1.88%) ARM Templates
6 3 (1.88%) ASP.NET Web API
6 3 (1.88%) Entity Framework
6 3 (1.88%) jQuery
6 3 (1.88%) Node.js
6 3 (1.88%) Twitter Bootstrap
6 3 (1.88%) Velocity
7 2 (1.25%) RESTful
7 2 (1.25%) XHTML
8 1 (0.63%) Gherkin
8 1 (0.63%) Middleware
Miscellaneous
1 13 (8.13%) Greenfield Project
1 13 (8.13%) Mobile App
2 12 (7.50%) User Experience
3 8 (5.00%) Analytical Mindset
4 6 (3.75%) Social Media
5 5 (3.13%) Hybrid Cloud
6 3 (1.88%) Management Information System
6 3 (1.88%) N-Tier
7 1 (0.63%) Data Structures
7 1 (0.63%) Enterprise Software
7 1 (0.63%) Learning Management System
7 1 (0.63%) Legacy Applications
7 1 (0.63%) Marketing Technology
7 1 (0.63%) Podcast
7 1 (0.63%) Public Cloud
7 1 (0.63%) Renewable Energy
7 1 (0.63%) Self-Motivation
Operating Systems
1 9 (5.63%) Android
2 8 (5.00%) Apple iOS
3 3 (1.88%) Linux
3 3 (1.88%) Windows
4 1 (0.63%) Red Hat Enterprise Linux
4 1 (0.63%) Ubuntu
Processes & Methodologies
1 54 (33.75%) Agile Software Development
2 31 (19.38%) Mentoring
3 29 (18.13%) SDLC
4 26 (16.25%) OO
4 26 (16.25%) OOP
5 20 (12.50%) ERP
5 20 (12.50%) Problem-Solving
6 18 (11.25%) DevOps
7 17 (10.63%) Lead Generation
8 16 (10.00%) Business Intelligence
8 16 (10.00%) Fintech
9 15 (9.38%) Business Analysis
10 14 (8.75%) Scrum
10 14 (8.75%) Stakeholder Management
11 12 (7.50%) Analytics
12 11 (6.88%) Data Modelling
13 10 (6.25%) Coaching
13 10 (6.25%) Data Management
13 10 (6.25%) Decision-Making
14 9 (5.63%) Critical Thinking
Programming Languages
1 53 (33.13%) C#
2 37 (23.13%) JavaScript
3 29 (18.13%) Java
4 28 (17.50%) Python
4 28 (17.50%) SQL
5 27 (16.88%) Perl
5 27 (16.88%) PHP
5 27 (16.88%) R
6 26 (16.25%) Apple Swift
6 26 (16.25%) C++
6 26 (16.25%) Dart
6 26 (16.25%) Kotlin
6 26 (16.25%) MATLAB
6 26 (16.25%) Objective-C
6 26 (16.25%) Pascal
6 26 (16.25%) Ruby
6 26 (16.25%) Scala
6 26 (16.25%) VB.NET
7 5 (3.13%) PowerShell
8 4 (2.50%) T-SQL
Qualifications
1 6 (3.75%) Degree
2 4 (2.50%) Computer Science Degree
3 2 (1.25%) TOGAF Certification
4 1 (0.63%) Master's Degree
Quality Assurance & Compliance
1 13 (8.13%) QA
2 4 (2.50%) PMO
3 2 (1.25%) PSD2
3 2 (1.25%) SLA
4 1 (0.63%) Data Quality
System Software
1 11 (6.88%) Active Directory
2 1 (0.63%) Virtual Desktop
Systems Management
1 3 (1.88%) Opscode Chef
1 3 (1.88%) Terraform
2 2 (1.25%) PaperCut
3 1 (0.63%) HAProxy
3 1 (0.63%) Microsoft Intune
3 1 (0.63%) SafeCom
3 1 (0.63%) SCCM
Vendors
1 67 (41.88%) Salesforce.com
2 51 (31.88%) Microsoft
3 7 (4.38%) Workday
4 4 (2.50%) Adobe
4 4 (2.50%) Oracle
4 4 (2.50%) SAP
5 3 (1.88%) Google
5 3 (1.88%) HubSpot
5 3 (1.88%) iManage
5 3 (1.88%) Nintex
6 1 (0.63%) ABBYY
6 1 (0.63%) Equitrac
6 1 (0.63%) hybris
6 1 (0.63%) MuleSoft
6 1 (0.63%) Polycom
6 1 (0.63%) Ruckus Wireless
6 1 (0.63%) Salesforce Marketing Cloud
6 1 (0.63%) ServiceNow
6 1 (0.63%) Sitecore
6 1 (0.63%) SonicWALL