Period
to 19 September 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 19 September 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
Central London > City of London
6 months to
19 Sep 2021
Same period 2020 Same period 2019
Rank 92 98 90
Rank change year-on-year +6 -8 0
Permanent jobs citing CRM 187 110 369
As % of all permanent jobs advertised in the City of London 3.21% 2.82% 3.66%
As % of the Processes & Methodologies category 3.40% 2.98% 3.89%
Number of salaries quoted 140 100 328
10th Percentile £42,500 £33,750 £32,500
25th Percentile £49,750 £45,000 £42,188
Median annual salary (50th Percentile) £68,750 £62,500 £60,000
Median % change year-on-year +10.00% +4.17% +4.35%
75th Percentile £80,313 £77,500 £73,750
90th Percentile £90,000 £102,500 £85,375
Central London median annual salary £67,500 £60,500 £60,000
% change year-on-year +11.57% +0.83% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 5,500 3,692 9,480
As % of all permanent IT jobs advertised in the City of London 94.53% 94.52% 93.95%
Number of salaries quoted 4,912 3,211 8,396
10th Percentile £42,500 £44,500 £37,500
25th Percentile £55,000 £53,750 £51,250
Median annual salary (50th Percentile) £72,500 £70,000 £67,500
Median % change year-on-year +3.57% +3.70% +3.85%
75th Percentile £91,250 £86,250 £82,500
90th Percentile £107,500 £102,500 £97,500
Central London median annual salary £70,250 £70,000 £65,000
% change year-on-year +0.36% +7.69% +4.00%

CRM
Job Vacancy Trend in the City of London

Job postings citing CRM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for CRM in the City of London

CRM
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing CRM in the City of London.

Salary trend for CRM in the City of London

CRM
Salary Histogram in the City of London

Salary distribution for jobs citing CRM in the City of London over the 6 months to 19 September 2021.

Salary histogram for CRM in the City of London

For the 6 months to 19 September 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for CRM.

1 86 (45.99%) JavaScript
1 86 (45.99%) Social Skills
2 83 (44.39%) SQL
3 78 (41.71%) .NET
4 74 (39.57%) C#
5 69 (36.90%) Agile Software Development
6 65 (34.76%) Azure
7 63 (33.69%) SharePoint
8 57 (30.48%) Dynamics CRM
9 55 (29.41%) Degree
10 54 (28.88%) Microsoft
11 47 (25.13%) SQL Server
12 46 (24.60%) Salesforce.com
13 43 (22.99%) Finance
14 42 (22.46%) OO
15 41 (21.93%) Power Platform
16 38 (20.32%) CSS
16 38 (20.32%) jQuery
17 37 (19.79%) Power BI
18 36 (19.25%) React
19 35 (18.72%) Mentoring
19 35 (18.72%) DevOps
20 34 (18.18%) Analytics
20 34 (18.18%) Business Intelligence
20 34 (18.18%) MVC
21 33 (17.65%) T-SQL
21 33 (17.65%) AWS
22 32 (17.11%) HTML
23 31 (16.58%) Python
24 30 (16.04%) SDLC

CRM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (33.69%) SharePoint
2 12 (6.42%) CMS
3 5 (2.67%) BizTalk Server
3 5 (2.67%) IIS
4 4 (2.14%) Apache Spark
5 3 (1.60%) Apache Airflow
5 3 (1.60%) SAS
5 3 (1.60%) Tomcat
6 1 (0.53%) Apache Pig
6 1 (0.53%) concrete5
Applications
1 9 (4.81%) Microsoft Office
2 4 (2.14%) Microsoft Excel
3 1 (0.53%) Acrobat
Business Applications
1 57 (30.48%) Dynamics CRM
2 11 (5.88%) Salesforce.com CRM
3 3 (1.60%) Bloomberg AIM
3 3 (1.60%) FastStats
3 3 (1.60%) thinkFolio
3 3 (1.60%) Unica
4 2 (1.07%) Dynamics GP
4 2 (1.07%) SAP CRM
4 2 (1.07%) SAP S/4HANA
5 1 (0.53%) Dynamics AX
5 1 (0.53%) SAP ERP
5 1 (0.53%) SAP GTS
5 1 (0.53%) SAP Retail
5 1 (0.53%) SAP SD
5 1 (0.53%) SAP VC
5 1 (0.53%) Shopify
Cloud Services
1 65 (34.76%) Azure
2 41 (21.93%) Power Platform
3 33 (17.65%) AWS
4 29 (15.51%) Microsoft 365
4 29 (15.51%) PowerApps
5 25 (13.37%) Azure Logic Apps
6 24 (12.83%) Azure Active Directory
7 23 (12.30%) Power Automate
8 19 (10.16%) Dynamics 365
9 17 (9.09%) PaaS
10 16 (8.56%) Azure App Service
10 16 (8.56%) Azure Key Vault
10 16 (8.56%) Azure Service Bus
10 16 (8.56%) Azure Service Fabric
10 16 (8.56%) Azure Storage
11 11 (5.88%) Serverless
12 8 (4.28%) Azure Functions
13 5 (2.67%) Salesforce Sales Cloud
14 3 (1.60%) Google Analytics
14 3 (1.60%) Salesforce Service Cloud
Communications & Networking
1 16 (8.56%) Extranet
2 11 (5.88%) Broadband
3 10 (5.35%) 5G
4 5 (2.67%) VPN
5 3 (1.60%) Cisco ASA
5 3 (1.60%) Cisco Firepower
5 3 (1.60%) Cisco IOS
5 3 (1.60%) Cisco Nexus
5 3 (1.60%) DHCP
5 3 (1.60%) DNS
5 3 (1.60%) DWDM
5 3 (1.60%) SDH
5 3 (1.60%) VLAN
5 3 (1.60%) VoIP
6 1 (0.53%) 4G
6 1 (0.53%) Firewall
6 1 (0.53%) Internet
6 1 (0.53%) Intranet
6 1 (0.53%) Wi-Fi
6 1 (0.53%) Wireless
Database & Business Intelligence
1 47 (25.13%) SQL Server
2 37 (19.79%) Power BI
3 20 (10.70%) SQL Server Integration Services
4 14 (7.49%) SQL Server 2016
5 10 (5.35%) Relational Database
6 9 (4.81%) Tableau
7 8 (4.28%) Data Warehouse
8 7 (3.74%) SQL Server Reporting Services
9 4 (2.14%) Big Data
10 3 (1.60%) Amazon DynamoDB
10 3 (1.60%) Amazon RDS
10 3 (1.60%) BusinessObjects
10 3 (1.60%) Metadata
10 3 (1.60%) PostgreSQL
10 3 (1.60%) Yellowfin
11 2 (1.07%) SAP BW
12 1 (0.53%) Apache Hive
12 1 (0.53%) Data Mining
12 1 (0.53%) Mahout
12 1 (0.53%) NoSQL
Development Applications
1 21 (11.23%) Team Foundation Server
2 16 (8.56%) Visual Studio Team System
3 13 (6.95%) JIRA
4 11 (5.88%) Visual Studio
5 8 (4.28%) Git (software)
6 1 (0.53%) Dreamweaver
6 1 (0.53%) Eclipse
6 1 (0.53%) Oracle APEX
General
1 86 (45.99%) Social Skills
2 43 (22.99%) Finance
3 14 (7.49%) Analytical Skills
4 13 (6.95%) Banking
5 12 (6.42%) Marketing
5 12 (6.42%) Pharmaceutical
6 10 (5.35%) Telecoms
7 9 (4.81%) Presentation Skills
8 7 (3.74%) Retail
9 6 (3.21%) Back Office
9 6 (3.21%) Investment Banking
9 6 (3.21%) Private Banking
9 6 (3.21%) Public Sector
10 5 (2.67%) Front Office
10 5 (2.67%) Law
10 5 (2.67%) Publishing
11 4 (2.14%) Online Betting
12 3 (1.60%) Legal
12 3 (1.60%) Manufacturing
13 2 (1.07%) German Language
Job Titles
1 89 (47.59%) Developer
2 30 (16.04%) C# Developer
3 21 (11.23%) Analyst
3 21 (11.23%) Salesforce Developer
4 19 (10.16%) .NET Developer
4 19 (10.16%) C# .NET Developer
5 18 (9.63%) SQL Developer
6 17 (9.09%) SharePoint Developer
6 17 (9.09%) Software Developer
7 16 (8.56%) Applications Support
8 15 (8.02%) Architect
9 14 (7.49%) .NET Applications Developer
9 14 (7.49%) Applications Developer
9 14 (7.49%) Azure Developer
9 14 (7.49%) Business Analyst
9 14 (7.49%) C# Application Developer
9 14 (7.49%) Senior Developer
9 14 (7.49%) SQL Server Developer
10 10 (5.35%) Software Engineer
11 9 (4.81%) Senior C# Developer
Libraries, Frameworks & Software Standards
1 78 (41.71%) .NET
2 38 (20.32%) CSS
2 38 (20.32%) jQuery
3 36 (19.25%) React
4 32 (17.11%) HTML
5 28 (14.97%) Web Services
6 24 (12.83%) .NET Core
6 24 (12.83%) ASP.NET
7 22 (11.76%) .NET Framework
8 18 (9.63%) AngularJS
9 17 (9.09%) Entity Framework
10 16 (8.56%) ARM Templates
10 16 (8.56%) ASP.NET Web API
10 16 (8.56%) Twitter Bootstrap
11 14 (7.49%) ASP.NET MVC
11 14 (7.49%) REST
12 10 (5.35%) JSON
13 5 (2.67%) XML
14 4 (2.14%) Visualforce
15 3 (1.60%) Node.js
Miscellaneous
1 18 (9.63%) Social Media
2 16 (8.56%) N-Tier
3 12 (6.42%) Data Structures
4 10 (5.35%) Greenfield Project
5 8 (4.28%) Mobile App
6 7 (3.74%) Legacy Systems
6 7 (3.74%) User Experience
7 6 (3.21%) Management Information System
8 5 (2.67%) Equities
8 5 (2.67%) Reference Data
9 4 (2.14%) Reinsurance
10 3 (1.60%) Data Centre
10 3 (1.60%) EFT
10 3 (1.60%) Over-the-Top Content
11 2 (1.07%) FMCG
11 2 (1.07%) Life Science
11 2 (1.07%) Self-Motivation
12 1 (0.53%) Enterprise Software
12 1 (0.53%) Hybrid Cloud
12 1 (0.53%) Virtual Team
Operating Systems
1 6 (3.21%) Android
1 6 (3.21%) Windows
2 5 (2.67%) Apple iOS
3 4 (2.14%) VMS
4 3 (1.60%) Windows Server 2012
5 1 (0.53%) Linux
5 1 (0.53%) Red Hat Enterprise Linux
5 1 (0.53%) Ubuntu
5 1 (0.53%) Windows 10
5 1 (0.53%) Windows Server
Processes & Methodologies
1 69 (36.90%) Agile Software Development
2 42 (22.46%) OO
3 35 (18.72%) DevOps
3 35 (18.72%) Mentoring
4 34 (18.18%) Analytics
4 34 (18.18%) Business Intelligence
4 34 (18.18%) MVC
5 30 (16.04%) SDLC
6 26 (13.90%) OOP
7 24 (12.83%) Migration
8 21 (11.23%) SOLID
9 20 (10.70%) Investment Management
9 20 (10.70%) Microservices
10 19 (10.16%) Document Management
10 19 (10.16%) Test Automation
11 18 (9.63%) Continuous Integration
12 17 (9.09%) Change Management
12 17 (9.09%) SOA
12 17 (9.09%) UML
13 16 (8.56%) Data Analysis
Programming Languages
1 86 (45.99%) JavaScript
2 83 (44.39%) SQL
3 74 (39.57%) C#
4 33 (17.65%) T-SQL
5 31 (16.58%) Python
6 24 (12.83%) R
7 23 (12.30%) Java
7 23 (12.30%) PHP
8 22 (11.76%) Perl
8 22 (11.76%) PowerShell
9 21 (11.23%) C++
10 20 (10.70%) Apple Swift
10 20 (10.70%) Dart
10 20 (10.70%) Kotlin
10 20 (10.70%) MATLAB
10 20 (10.70%) Objective-C
10 20 (10.70%) Pascal
10 20 (10.70%) Ruby
10 20 (10.70%) Scala
10 20 (10.70%) VB.NET
Qualifications
1 55 (29.41%) Degree
2 5 (2.67%) Computer Science Degree
3 2 (1.07%) ISTQB
3 2 (1.07%) ISTQB Advanced Certification
3 2 (1.07%) ISTQB Foundation Certification
3 2 (1.07%) Master's Degree
4 1 (0.53%) PhD
4 1 (0.53%) PMP
4 1 (0.53%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (6.42%) QA
2 4 (2.14%) PMO
3 1 (0.53%) GDPR
3 1 (0.53%) GRC
3 1 (0.53%) SLA
System Software
1 11 (5.88%) Active Directory
2 4 (2.14%) Docker
3 3 (1.60%) Hyper-V
4 1 (0.53%) Virtual Desktop
Systems Management
1 16 (8.56%) Opscode Chef
1 16 (8.56%) Terraform
2 4 (2.14%) Kubernetes
3 3 (1.60%) Backup Exec
3 3 (1.60%) Symantec Endpoint Protection
4 1 (0.53%) HAProxy
4 1 (0.53%) Microsoft Intune
4 1 (0.53%) PaperCut
4 1 (0.53%) SCCM
4 1 (0.53%) Systems Management Server (SMS)
Vendors
1 54 (28.88%) Microsoft
2 46 (24.60%) Salesforce.com
3 22 (11.76%) Workday
4 16 (8.56%) Nintex
5 10 (5.35%) Bloomberg
6 5 (2.67%) Fidessa
7 4 (2.14%) Concur
7 4 (2.14%) Dell
7 4 (2.14%) Sage
7 4 (2.14%) SAP
7 4 (2.14%) Sun
8 3 (1.60%) Apteco
8 3 (1.60%) Avaloq
8 3 (1.60%) Charles River
8 3 (1.60%) Cisco
8 3 (1.60%) Google
8 3 (1.60%) IBM
8 3 (1.60%) Symantec
8 3 (1.60%) Veritas
9 2 (1.07%) Pega