Period
to 19 November 2017

The median annual salary for a Service Desk Manager was £46,250 in advertised job vacancies in the City of London during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
Central London > City of London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 306 339 395
Rank change year-on-year +33 +56 +52
Permanent jobs requiring a Service Desk Manager 16 11 34
As % of all permanent IT jobs advertised in the City of London 0.16% 0.095% 0.20%
As % of the Job Titles category 0.17% 0.098% 0.21%
Number of salaries quoted 14 11 31
City of London median annual salary £46,250 £57,500 £42,500
Median salary % change year-on-year -19.57% +35.29% -10.53%
10th Percentile £31,975 £42,500 £32,500
90th Percentile £69,875 £68,750 £54,500
Central London median annual salary £47,500 £55,000 £43,500
% change year-on-year -13.64% +26.44% -8.42%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9600 11206 16467
% of permanent IT jobs with a recognized job title 94.76% 96.39% 95.78%
Number of salaries quoted 8698 10212 14302
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,750 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +0.92%

Service Desk Manager
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Manager in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the City of London.

Salary trend for Service Desk Manager in the City of London

Service Desk Manager
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Manager in the City of London over the 6 months to 19 November 2017.

Salary histogram for Service Desk Manager in the City of London

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Desk Manager in the job title.

1 11 (68.75%) ITIL
1 11 (68.75%) Windows
2 8 (50.00%) Windows Server
3 7 (43.75%) Active Directory
4 6 (37.50%) Finance
5 5 (31.25%) Service Management
5 5 (31.25%) Service Delivery
5 5 (31.25%) Windows 7
6 4 (25.00%) Windows Server 2008
6 4 (25.00%) Microsoft
6 4 (25.00%) ITIL Certification
6 4 (25.00%) Service Desk Management
6 4 (25.00%) Windows 10
7 3 (18.75%) Line Management
7 3 (18.75%) Mentoring
7 3 (18.75%) Office 365
7 3 (18.75%) Windows 8
7 3 (18.75%) Microsoft Office
7 3 (18.75%) SLA
7 3 (18.75%) Incident Management
7 3 (18.75%) SCCM
8 2 (12.50%) Hyper-V
8 2 (12.50%) Degree
8 2 (12.50%) Asset Management
8 2 (12.50%) SMS
8 2 (12.50%) Apple
8 2 (12.50%) Blackberry
8 2 (12.50%) ITSM
8 2 (12.50%) Management Information System
8 2 (12.50%) ITIL V3

Service Desk Manager Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (18.75%) Microsoft Office
Cloud Services
1 3 (18.75%) Office 365
Communications & Networking
1 2 (12.50%) SMS
2 1 (6.25%) Firewall
2 1 (6.25%) Internet
2 1 (6.25%) VPN
General
1 6 (37.50%) Finance
2 1 (6.25%) Advertising
2 1 (6.25%) Banking
2 1 (6.25%) Billing
2 1 (6.25%) Games
2 1 (6.25%) Investment Banking
2 1 (6.25%) Telecoms
Miscellaneous
1 2 (12.50%) Blackberry
1 2 (12.50%) Driving Licence
1 2 (12.50%) Management Information System
2 1 (6.25%) Fat Client
2 1 (6.25%) Social Media
2 1 (6.25%) Thin Client
2 1 (6.25%) User Experience
Operating Systems
1 11 (68.75%) Windows
2 8 (50.00%) Windows Server
3 5 (31.25%) Windows 7
4 4 (25.00%) Windows 10
4 4 (25.00%) Windows Server 2008
5 3 (18.75%) Windows 8
6 2 (12.50%) Windows Server 2012
7 1 (6.25%) Apple iOS
7 1 (6.25%) Linux
Processes & Methodologies
1 11 (68.75%) ITIL
2 5 (31.25%) Service Delivery
2 5 (31.25%) Service Management
3 4 (25.00%) Service Desk Management
4 3 (18.75%) Incident Management
4 3 (18.75%) Line Management
4 3 (18.75%) Mentoring
5 2 (12.50%) Asset Management
5 2 (12.50%) ITIL V3
5 2 (12.50%) ITSM
6 1 (6.25%) Agile Software Development
6 1 (6.25%) Change Management
6 1 (6.25%) Coaching
6 1 (6.25%) Continuous Improvement
6 1 (6.25%) Data Security
6 1 (6.25%) Email Filtering
6 1 (6.25%) Kalman Filter
6 1 (6.25%) Open Source
6 1 (6.25%) Presales
6 1 (6.25%) Problem Management
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 4 (25.00%) ITIL Certification
2 2 (12.50%) DBS Check
2 2 (12.50%) Degree
3 1 (6.25%) MCDST
3 1 (6.25%) MCITP
3 1 (6.25%) MCSE
3 1 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 7 (43.75%) Active Directory
2 2 (12.50%) Hyper-V
3 1 (6.25%) BitLocker
3 1 (6.25%) Microsoft App-V
3 1 (6.25%) VMware Infrastructure
3 1 (6.25%) XenApp
3 1 (6.25%) XenDesktop
Systems Management
1 3 (18.75%) SCCM
2 1 (6.25%) vCenter Server
Vendors
1 4 (25.00%) Microsoft
2 2 (12.50%) Apple
2 2 (12.50%) ServiceNow
3 1 (6.25%) Bloomberg
3 1 (6.25%) Cisco
3 1 (6.25%) Citrix
3 1 (6.25%) Mitel
3 1 (6.25%) Reuters
3 1 (6.25%) VMware
3 1 (6.25%) Wyse