Period
to 24 July 2021

The table below provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 24 July 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
Central London > City of London
6 months to
24 Jul 2021
Same period 2020 Same period 2019
Rank 194 178 283
Rank change year-on-year -16 +105 +9
Permanent jobs citing ServiceNow 50 66 46
As % of all permanent jobs advertised in the City of London 0.89% 1.20% 0.45%
As % of the Vendors category 2.84% 3.37% 1.16%
Number of salaries quoted 35 55 41
10th Percentile £38,550 £45,000 £32,750
25th Percentile £55,000 £51,250 £36,250
Median annual salary (50th Percentile) £62,500 £70,000 £50,000
Median % change year-on-year -10.71% +40.00% +18.34%
75th Percentile £73,750 £72,500 £63,750
90th Percentile £76,500 £75,000 £75,000
Central London median annual salary £60,000 £70,000 £60,000
% change year-on-year -14.29% +16.67% +30.43%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 1,763 1,959 3,957
As % of all permanent IT jobs advertised in the City of London 31.34% 35.75% 38.40%
Number of salaries quoted 1,497 1,649 3,519
10th Percentile £42,500 £36,250 £32,500
25th Percentile £51,250 £47,500 £45,000
Median annual salary (50th Percentile) £67,500 £65,000 £62,500
Median % change year-on-year +3.85% +4.00% +4.17%
75th Percentile £85,000 £80,000 £77,500
90th Percentile £101,250 £92,500 £90,000
Central London median annual salary £65,000 £65,000 £60,000
% change year-on-year - +8.33% -

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing ServiceNow in the City of London.

Salary trend for ServiceNow in the City of London

ServiceNow
Salary Histogram in the City of London

Salary distribution for jobs citing ServiceNow in the City of London over the 6 months to 24 July 2021.

Salary histogram for ServiceNow in the City of London

For the 6 months to 24 July 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ServiceNow.

1 27 (54.00%) ITSM
2 22 (44.00%) Azure
3 21 (42.00%) Service Management
4 17 (34.00%) Finance
4 17 (34.00%) DevOps
5 16 (32.00%) ITIL
5 16 (32.00%) SLA
5 16 (32.00%) Microsoft
6 15 (30.00%) Windows
6 15 (30.00%) Incident Management
7 14 (28.00%) PowerShell
7 14 (28.00%) Problem-Solving
8 13 (26.00%) Social Skills
9 12 (24.00%) Power Platform
9 12 (24.00%) Power BI
9 12 (24.00%) Business Intelligence
9 12 (24.00%) Service Delivery
9 12 (24.00%) Change Management
10 11 (22.00%) Problem Management
11 10 (20.00%) Analytical Skills
11 10 (20.00%) PaaS
11 10 (20.00%) SIEM
11 10 (20.00%) IaaS
11 10 (20.00%) Windows Server
12 9 (18.00%) Terraform
12 9 (18.00%) Infrastructure as Code
12 9 (18.00%) LogicMonitor
12 9 (18.00%) Root Cause Analysis
12 9 (18.00%) Data ONTAP
12 9 (18.00%) NetApp

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.00%) CMS
1 2 (4.00%) Headless CMS
1 2 (4.00%) SharePoint
2 1 (2.00%) IIS
Applications
1 4 (8.00%) Microsoft Excel
2 3 (6.00%) Chatbot
3 1 (2.00%) Microsoft Office
Business Applications
1 1 (2.00%) Elite 3E
1 1 (2.00%) Salerio
Cloud Services
1 22 (44.00%) Azure
2 12 (24.00%) Power Platform
3 10 (20.00%) IaaS
3 10 (20.00%) PaaS
4 6 (12.00%) Microsoft 365
5 5 (10.00%) OpenShift
6 2 (4.00%) Mimecast
7 1 (2.00%) AWS
7 1 (2.00%) Azure Active Directory
7 1 (2.00%) OneDrive
7 1 (2.00%) SaaS
Communications & Networking
1 3 (6.00%) DNS
2 2 (4.00%) SSL
3 1 (2.00%) DHCP
3 1 (2.00%) Firewall
3 1 (2.00%) LAN
3 1 (2.00%) TCP/IP
3 1 (2.00%) VPN
3 1 (2.00%) WAN
3 1 (2.00%) Wireless
Database & Business Intelligence
1 12 (24.00%) Power BI
2 5 (10.00%) PostgreSQL
3 2 (4.00%) Relational Database
4 1 (2.00%) Metadata
4 1 (2.00%) SQL Server
Development Applications
1 8 (16.00%) Jenkins
2 2 (4.00%) JIRA
General
1 17 (34.00%) Finance
2 13 (26.00%) Social Skills
3 10 (20.00%) Analytical Skills
4 5 (10.00%) Law
5 4 (8.00%) Marketing
6 3 (6.00%) Back Office
6 3 (6.00%) Front Office
7 2 (4.00%) Banking
7 2 (4.00%) Pharmaceutical
7 2 (4.00%) Social Housing
8 1 (2.00%) International Banking
8 1 (2.00%) Legal
8 1 (2.00%) Local Government
8 1 (2.00%) Public Sector
Job Titles
1 9 (18.00%) Azure Engineer
1 9 (18.00%) Operations Engineer
2 8 (16.00%) Analyst
3 6 (12.00%) Developer
3 6 (12.00%) Service Analyst
3 6 (12.00%) ServiceNow Developer
4 5 (10.00%) Applications Support
5 4 (8.00%) Applications Engineer
5 4 (8.00%) Applications Support Engineer
5 4 (8.00%) Consultant
5 4 (8.00%) Support Engineer
6 3 (6.00%) Business Intelligence Analyst
6 3 (6.00%) IT Manager
6 3 (6.00%) IT Support
6 3 (6.00%) Java Engineer
6 3 (6.00%) Power BI Analyst
6 3 (6.00%) Service Delivery Analyst
6 3 (6.00%) Service Manager
6 3 (6.00%) Transformation Consultant
7 2 (4.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 7 (14.00%) Web Services
1 7 (14.00%) XML
2 5 (10.00%) JMS
2 5 (10.00%) XSD
3 2 (4.00%) CSS
3 2 (4.00%) REST
3 2 (4.00%) SOAP
4 1 (2.00%) .NET
4 1 (2.00%) Elastic Stack
4 1 (2.00%) LDAP
4 1 (2.00%) Regular Expression
Miscellaneous
1 5 (10.00%) CMDB
1 5 (10.00%) Management Information System
2 4 (8.00%) Public Cloud
3 1 (2.00%) Data Centre
3 1 (2.00%) Derivative
3 1 (2.00%) Equities
3 1 (2.00%) SWIFT
Operating Systems
1 15 (30.00%) Windows
2 10 (20.00%) Windows Server
3 9 (18.00%) Data ONTAP
4 5 (10.00%) Windows 10
5 2 (4.00%) Linux
6 1 (2.00%) Android
6 1 (2.00%) Apple iOS
6 1 (2.00%) Mac OS
6 1 (2.00%) Red Hat Enterprise Linux
6 1 (2.00%) Ubuntu
6 1 (2.00%) Unix
6 1 (2.00%) Windows 7
6 1 (2.00%) Windows Server 2008
Processes & Methodologies
1 27 (54.00%) ITSM
2 21 (42.00%) Service Management
3 17 (34.00%) DevOps
4 16 (32.00%) ITIL
5 15 (30.00%) Incident Management
6 14 (28.00%) Problem-Solving
7 12 (24.00%) Business Intelligence
7 12 (24.00%) Change Management
7 12 (24.00%) Service Delivery
8 11 (22.00%) Problem Management
9 10 (20.00%) SIEM
10 9 (18.00%) Infrastructure as Code
10 9 (18.00%) Root Cause Analysis
11 8 (16.00%) Dashboard Development
12 7 (14.00%) Agile Software Development
13 5 (10.00%) Continuous Improvement
13 5 (10.00%) Operations Management
13 5 (10.00%) Performance Management
13 5 (10.00%) Project Management
13 5 (10.00%) Workflow
Programming Languages
1 14 (28.00%) PowerShell
2 9 (18.00%) SQL
3 7 (14.00%) Java
4 5 (10.00%) XPath
5 1 (2.00%) C
5 1 (2.00%) JavaScript
Qualifications
1 2 (4.00%) Degree
1 2 (4.00%) ITIL Certification
2 1 (2.00%) Computer Science Degree
2 1 (2.00%) Master's Degree
2 1 (2.00%) SC Cleared
2 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 16 (32.00%) SLA
2 1 (2.00%) COBIT
2 1 (2.00%) ISO/IEC 20000
System Software
1 6 (12.00%) Active Directory
2 4 (8.00%) Virtual Desktop
2 4 (8.00%) VMware Infrastructure
3 1 (2.00%) Docker
3 1 (2.00%) Snort
Systems Management
1 9 (18.00%) Terraform
2 8 (16.00%) Ansible
3 5 (10.00%) Grafana
3 5 (10.00%) Microsoft Intune
3 5 (10.00%) SCOM
4 1 (2.00%) HAProxy
4 1 (2.00%) Nagios
4 1 (2.00%) PaperCut
4 1 (2.00%) SCCM
4 1 (2.00%) Single Sign-On
Vendors
1 16 (32.00%) Microsoft
2 9 (18.00%) LogicMonitor
2 9 (18.00%) NetApp
3 7 (14.00%) Oracle
4 4 (8.00%) VMware
5 3 (6.00%) Avaya
5 3 (6.00%) Cisco
5 3 (6.00%) HP
5 3 (6.00%) Salesforce.com
6 1 (2.00%) Apple
6 1 (2.00%) Citrix
6 1 (2.00%) Dell
6 1 (2.00%) Dell KACE
6 1 (2.00%) Freshdesk
6 1 (2.00%) JD Edwards
6 1 (2.00%) Polycom
6 1 (2.00%) Ruckus Wireless
6 1 (2.00%) SonicWALL
6 1 (2.00%) Workday