Period
to 28 October 2021

The table below provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
Central London > City of London
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 195 162 264
Rank change year-on-year -33 +102 +43
Permanent jobs citing ServiceNow 59 31 67
As % of all permanent jobs advertised in the City of London 0.98% 0.85% 0.67%
As % of the Vendors category 3.07% 2.42% 1.80%
Number of salaries quoted 50 30 46
10th Percentile £25,625 £45,000 £40,875
25th Percentile £34,500 £55,000 £46,563
Median annual salary (50th Percentile) £62,500 £70,000 £67,500
Median % change year-on-year -10.71% +3.70% +35.68%
75th Percentile £73,750 £72,500 £76,875
90th Percentile £75,500 " £80,625
Central London median annual salary £50,000 £70,000 £66,500
% change year-on-year -28.57% +5.26% +26.67%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the City of London.

All Vendors
City of London
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 1,919 1,281 3,721
As % of all permanent IT jobs advertised in the City of London 31.98% 35.02% 36.96%
Number of salaries quoted 1,652 1,071 3,276
10th Percentile £38,750 £36,250 £32,500
25th Percentile £50,000 £47,750 £45,000
Median annual salary (50th Percentile) £65,000 £67,500 £62,500
Median % change year-on-year -3.70% +8.00% +4.17%
75th Percentile £83,750 £81,250 £77,500
90th Percentile £100,000 £96,250 £90,000
Central London median annual salary £65,000 £65,000 £60,000
% change year-on-year - +8.33% -

ServiceNow
Job Vacancy Trend in the City of London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ServiceNow in the City of London

ServiceNow
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing ServiceNow in the City of London.

Salary trend for ServiceNow in the City of London

ServiceNow
Salary Histogram in the City of London

Salary distribution for jobs citing ServiceNow in the City of London over the 6 months to 28 October 2021.

Salary histogram for ServiceNow in the City of London

ServiceNow
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the City of London region over the 6 months to 28 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 £62,500 -
ServiceNow
Central London

For the 6 months to 28 October 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ServiceNow.

1 31 (52.54%) ITSM
2 29 (49.15%) Microsoft
3 27 (45.76%) Windows
4 26 (44.07%) ITIL
5 24 (40.68%) Service Management
6 23 (38.98%) Azure
7 20 (33.90%) Social Skills
8 19 (32.20%) SLA
9 17 (28.81%) Incident Management
10 15 (25.42%) PowerShell
10 15 (25.42%) Windows Server
10 15 (25.42%) Problem-Solving
11 13 (22.03%) Power Platform
11 13 (22.03%) Power BI
11 13 (22.03%) DevOps
11 13 (22.03%) Analytical Skills
11 13 (22.03%) Business Intelligence
12 12 (20.34%) Microsoft 365
13 11 (18.64%) IaaS
13 11 (18.64%) PaaS
13 11 (18.64%) Windows 10
13 11 (18.64%) Active Directory
13 11 (18.64%) Service Delivery
13 11 (18.64%) Change Management
13 11 (18.64%) Problem Management
14 10 (16.95%) Finance
14 10 (16.95%) NetApp
14 10 (16.95%) Microsoft Office
14 10 (16.95%) Data ONTAP
14 10 (16.95%) Terraform

ServiceNow
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.78%) SharePoint
2 2 (3.39%) CMS
2 2 (3.39%) Headless CMS
3 1 (1.69%) IIS
3 1 (1.69%) MS Exchange
3 1 (1.69%) Oracle Workflow
Applications
1 10 (16.95%) Microsoft Office
2 6 (10.17%) Microsoft Excel
3 4 (6.78%) Microsoft PowerPoint
4 3 (5.08%) Chatbot
5 1 (1.69%) Adobe Creative Suite
Business Applications
1 2 (3.39%) Remedy ITSM
2 1 (1.69%) Carpe Diem
2 1 (1.69%) Elite 3E
2 1 (1.69%) Salerio
Cloud Services
1 23 (38.98%) Azure
2 13 (22.03%) Power Platform
3 12 (20.34%) Microsoft 365
4 11 (18.64%) IaaS
4 11 (18.64%) PaaS
5 2 (3.39%) Mimecast
5 2 (3.39%) OneDrive
6 1 (1.69%) AWS
6 1 (1.69%) Azure Active Directory
6 1 (1.69%) GCP
6 1 (1.69%) SaaS
Communications & Networking
1 4 (6.78%) VPN
2 2 (3.39%) DNS
2 2 (3.39%) SSL
2 2 (3.39%) WebEx
2 2 (3.39%) Wireless
3 1 (1.69%) Firewall
3 1 (1.69%) Internet
3 1 (1.69%) VoIP
3 1 (1.69%) Wi-Fi
Database & Business Intelligence
1 13 (22.03%) Power BI
2 2 (3.39%) SQL Server
Development Applications
1 9 (15.25%) Jenkins
2 4 (6.78%) JIRA
General
1 20 (33.90%) Social Skills
2 13 (22.03%) Analytical Skills
3 10 (16.95%) Finance
4 6 (10.17%) Back Office
4 6 (10.17%) Front Office
5 4 (6.78%) Law
5 4 (6.78%) Legal
6 2 (3.39%) Financial Institution
6 2 (3.39%) Marketing
6 2 (3.39%) Pharmaceutical
6 2 (3.39%) Public Sector
7 1 (1.69%) Banking
7 1 (1.69%) Billing
7 1 (1.69%) Games
7 1 (1.69%) Influencing Skills
7 1 (1.69%) Investment Banking
7 1 (1.69%) Italian Language
7 1 (1.69%) Local Government
Job Titles
1 20 (33.90%) Analyst
2 10 (16.95%) Azure Engineer
2 10 (16.95%) Operations Engineer
2 10 (16.95%) Support Analyst
3 8 (13.56%) Service Analyst
4 7 (11.86%) Developer
4 7 (11.86%) ServiceNow Developer
5 6 (10.17%) Graduate
5 6 (10.17%) Graduate Developer
5 6 (10.17%) Trainee
5 6 (10.17%) Trainee Developer
6 5 (8.47%) 2nd Line Support
6 5 (8.47%) 2nd Line Support Analyst
6 5 (8.47%) Applications Support
6 5 (8.47%) Applications Support Analyst
7 4 (6.78%) Consultant
7 4 (6.78%) IT Analyst
7 4 (6.78%) Support Engineer
8 3 (5.08%) 1st/2nd Line Support Analyst
8 3 (5.08%) Power BI Analyst
Libraries, Frameworks & Software Standards
1 3 (5.08%) FIX Protocol
2 2 (3.39%) HTML
2 2 (3.39%) XML
3 1 (1.69%) .NET
3 1 (1.69%) Elastic Stack
3 1 (1.69%) Regular Expression
3 1 (1.69%) Web Services
Miscellaneous
1 5 (8.47%) Public Cloud
2 4 (6.78%) Derivative
2 4 (6.78%) Equities
2 4 (6.78%) SWIFT
3 3 (5.08%) Fixed Income
3 3 (5.08%) Foreign Exchange (FX)
4 2 (3.39%) CMDB
4 2 (3.39%) Hedge funds
4 2 (3.39%) User Experience
5 1 (1.69%) Analytical Mindset
5 1 (1.69%) Data Centre
5 1 (1.69%) iPhone
5 1 (1.69%) Management Information System
5 1 (1.69%) Smartphone
5 1 (1.69%) Video Conferencing
Operating Systems
1 27 (45.76%) Windows
2 15 (25.42%) Windows Server
3 11 (18.64%) Windows 10
4 10 (16.95%) Data ONTAP
5 5 (8.47%) Linux
5 5 (8.47%) Unix
6 3 (5.08%) Windows 7
7 2 (3.39%) Mac OS X
7 2 (3.39%) Windows Server 2008
8 1 (1.69%) Android
8 1 (1.69%) Apple iOS
8 1 (1.69%) Mac OS
8 1 (1.69%) Red Hat Enterprise Linux
8 1 (1.69%) Ubuntu
Processes & Methodologies
1 31 (52.54%) ITSM
2 26 (44.07%) ITIL
3 24 (40.68%) Service Management
4 17 (28.81%) Incident Management
5 15 (25.42%) Problem-Solving
6 13 (22.03%) Business Intelligence
6 13 (22.03%) DevOps
7 11 (18.64%) Change Management
7 11 (18.64%) Problem Management
7 11 (18.64%) Service Delivery
8 10 (16.95%) Infrastructure as Code
8 10 (16.95%) Root Cause Analysis
8 10 (16.95%) SIEM
9 9 (15.25%) Agile Software Development
9 9 (15.25%) Dashboard Development
10 5 (8.47%) Continuous Improvement
11 4 (6.78%) ITIL V3
11 4 (6.78%) Scrum
12 3 (5.08%) GAP Analysis
12 3 (5.08%) Operations Management
Programming Languages
1 15 (25.42%) PowerShell
2 4 (6.78%) SQL
3 2 (3.39%) JavaScript
4 1 (1.69%) Java
Qualifications
1 6 (10.17%) Degree
1 6 (10.17%) ITIL Certification
2 3 (5.08%) CHECK Team Member
3 1 (1.69%) A+ Certification
3 1 (1.69%) AWS Certification
3 1 (1.69%) Computer Science Degree
3 1 (1.69%) MOS
3 1 (1.69%) PMP
3 1 (1.69%) SC Cleared
3 1 (1.69%) Security Cleared
Quality Assurance & Compliance
1 19 (32.20%) SLA
2 3 (5.08%) GDPR
3 2 (3.39%) QA
4 1 (1.69%) COBIT
System Software
1 11 (18.64%) Active Directory
2 4 (6.78%) VMware Infrastructure
3 3 (5.08%) Virtual Desktop
Systems Management
1 10 (16.95%) Terraform
2 9 (15.25%) Ansible
3 6 (10.17%) Microsoft Intune
4 3 (5.08%) SCCM
5 1 (1.69%) HAProxy
5 1 (1.69%) Kubernetes
5 1 (1.69%) Nagios
5 1 (1.69%) PaperCut
Vendors
1 29 (49.15%) Microsoft
2 10 (16.95%) LogicMonitor
2 10 (16.95%) NetApp
3 5 (8.47%) Apple
3 5 (8.47%) Cisco
3 5 (8.47%) VMware
4 4 (6.78%) Citrix
4 4 (6.78%) HP
5 3 (5.08%) Avaya
5 3 (5.08%) Salesforce.com
5 3 (5.08%) Trayport
6 2 (3.39%) Oracle
6 2 (3.39%) Remedy
7 1 (1.69%) Adobe
7 1 (1.69%) Dell
7 1 (1.69%) Genesys
7 1 (1.69%) iManage
7 1 (1.69%) Intapp
7 1 (1.69%) JD Edwards
7 1 (1.69%) Ruckus Wireless