Customer Service Jobs in Crawley

Customer Service
West Sussex > Crawley

The following table provides summary statistics for permanent job vacancies advertised in Crawley with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 30 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 19 28 44
Rank change year-on-year +9 +16 +9
Permanent jobs citing Customer Service 13 18 13
As % of all permanent jobs advertised in Crawley 6.70% 6.32% 3.70%
As % of the Processes & Methodologies category 7.39% 6.50% 4.02%
Number of salaries quoted 9 6 2
10th Percentile £38,200 £27,625 £25,800
25th Percentile £42,250 £32,688 £25,875
Median annual salary (50th Percentile) £52,500 £47,500 £27,000
Median % change year-on-year +10.53% +75.93% -36.47%
75th Percentile £130,000 £53,125 £28,375
90th Percentile £140,000 £56,875 £28,600
West Sussex median annual salary £34,000 £55,000 £38,000
% change year-on-year -38.18% +44.74% -20.00%

All Process and Methodology Skills
Crawley

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Crawley with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 176 277 323
As % of all permanent jobs advertised in Crawley 90.72% 97.19% 92.02%
Number of salaries quoted 96 136 214
10th Percentile £29,750 £41,000 £37,000
25th Percentile £45,000 £47,500 £42,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £68,000 £67,813 £73,750
90th Percentile £72,500 £87,500 £92,500
West Sussex median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

Customer Service
Job Vacancy Trend in Crawley

Job postings citing Customer Service as a proportion of all IT jobs advertised in Crawley.

Job vacancy trend for Customer Service in Crawley

Customer Service
Salary Trend in Crawley

3-month moving average salary quoted in jobs citing Customer Service in Crawley.

Salary trend for Customer Service in Crawley

Customer Service
Salary Histogram in Crawley

Salary distribution for jobs citing Customer Service in Crawley over the 6 months to 30 April 2024.

Salary histogram for Customer Service in Crawley

Customer Service
Co-occurring Skills and Capabilities in Crawley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (30.77%) Microsoft Excel
1 4 (30.77%) Microsoft PowerPoint
2 1 (7.69%) Microsoft Office
Business Applications
1 3 (23.08%) NetSuite
Cloud Services
1 3 (23.08%) Microsoft 365
Communications & Networking
1 3 (23.08%) VPN
General
1 7 (53.85%) Analytical Skills
1 7 (53.85%) Finance
2 4 (30.77%) Social Skills
3 3 (23.08%) Back Office
3 3 (23.08%) Billing
3 3 (23.08%) Telecoms
4 2 (15.38%) Manufacturing
5 1 (7.69%) Electronics
5 1 (7.69%) Games
5 1 (7.69%) German Language
5 1 (7.69%) Legal
5 1 (7.69%) Retail
Job Titles
1 5 (38.46%) Senior
2 4 (30.77%) IT Support
3 3 (23.08%) Administrator
3 3 (23.08%) Analyst
3 3 (23.08%) IT Analyst
3 3 (23.08%) IT Support Analyst
3 3 (23.08%) Support Analyst
4 2 (15.38%) Chief Technology Officer
4 2 (15.38%) Head of Development
4 2 (15.38%) Senior Analyst
4 2 (15.38%) Senior IT Support
4 2 (15.38%) Senior IT Support Analyst
4 2 (15.38%) Senior Support Analyst
5 1 (7.69%) Cybersecurity Manager
5 1 (7.69%) IT Support Specialist
5 1 (7.69%) Operational Security Manager
5 1 (7.69%) Operations Manager
5 1 (7.69%) Security Manager
5 1 (7.69%) Security Operations Manager
5 1 (7.69%) Support Specialist
Libraries, Frameworks & Software Standards
1 4 (30.77%) .NET
Miscellaneous
1 1 (7.69%) Cyber Defence
1 1 (7.69%) Cyber Threat
1 1 (7.69%) Cyberattack
1 1 (7.69%) Management Information System
1 1 (7.69%) Operational Technology
1 1 (7.69%) SCADA
1 1 (7.69%) Team-Oriented Environment
Operating Systems
1 3 (23.08%) Windows
Processes & Methodologies
1 4 (30.77%) Analytical Thinking
1 4 (30.77%) Change Management
1 4 (30.77%) Customer Experience
1 4 (30.77%) IT Strategy
1 4 (30.77%) Roadmaps
1 4 (30.77%) Technical Leadership
1 4 (30.77%) Technology Roadmap
2 3 (23.08%) Agile
2 3 (23.08%) Application Virtualisation
2 3 (23.08%) Business Case
2 3 (23.08%) Change Control
2 3 (23.08%) CRM
2 3 (23.08%) Data Entry
2 3 (23.08%) ITIL
2 3 (23.08%) Problem Management
2 3 (23.08%) Project Management
2 3 (23.08%) Service Management
3 2 (15.38%) Continuous Improvement
4 1 (7.69%) Security Architecture
4 1 (7.69%) SIEM
Programming Languages
1 4 (30.77%) C#
1 4 (30.77%) PHP
2 1 (7.69%) SQL
Qualifications
1 2 (15.38%) Degree
2 1 (7.69%) CASP
2 1 (7.69%) CISSP
2 1 (7.69%) GCIA
2 1 (7.69%) GCIH
2 1 (7.69%) GIAC
Quality Assurance & Compliance
1 1 (7.69%) GDPR
1 1 (7.69%) GRC
1 1 (7.69%) ISO/IEC 27001
1 1 (7.69%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
1 1 (7.69%) NCSC
System Software
1 1 (7.69%) Active Directory
Systems Management
1 3 (23.08%) SCCM
2 1 (7.69%) QRadar
Vendors
1 3 (23.08%) Bloomberg
1 3 (23.08%) Dell
1 3 (23.08%) HP
2 1 (7.69%) Citrix
2 1 (7.69%) Darktrace
2 1 (7.69%) Microsoft