Customer Experience Job Trends in Dorset

Customer Experience (CX)
South West > Dorset

The table below provides summary statistics and salary benchmarking for jobs advertised in Dorset requiring Customer Experience skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 43 43 31
Rank change year-on-year 0 -12 +20
Permanent jobs citing Customer Experience 4 7 16
As % of all permanent jobs in Dorset 0.87% 1.85% 4.37%
As % of the Processes & Methodologies category 1.12% 2.03% 4.86%
Number of salaries quoted 4 1 16
10th Percentile £26,768 - £32,625
25th Percentile £27,170 £37,250 £36,250
Median annual salary (50th Percentile) £27,697 £38,500 £52,500
Median % change year-on-year -28.06% -26.67% +10.53%
75th Percentile £28,000 £39,750 £53,750
90th Percentile - - £60,625
South West median annual salary £35,526 £51,000 £42,500
% change year-on-year -30.34% +20.00% -15.00%

All Process & Methodology Skills
Dorset

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Dorset.

Permanent vacancies with a requirement for process or methodology skills 358 345 329
As % of all permanent jobs advertised in Dorset 77.83% 91.27% 89.89%
Number of salaries quoted 266 180 281
10th Percentile £27,707 £34,850 £31,250
25th Percentile £29,000 £42,344 £42,500
Median annual salary (50th Percentile) £39,500 £50,000 £55,000
Median % change year-on-year -21.00% -9.09% +13.99%
75th Percentile £60,000 £57,500 £65,000
90th Percentile £80,000 £63,750 £75,000
South West median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +2.94%

Customer Experience
Job Vacancy Trend in Dorset

Historical trend showing the proportion of permanent IT job postings citing Customer Experience relative to all permanent IT jobs advertised in Dorset.

Customer Experience job vacancy trend in Dorset

Customer Experience
Salary Trend in Dorset

Salary distribution trend for jobs in Dorset citing Customer Experience.

Salary distribution trend for jobs in Dorset citing Customer Experience

Customer Experience
Job Locations in Dorset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the Dorset region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Poole -3 3 £28,000 -
Customer Experience
South West

Customer Experience
Co-Occurring Skills & Capabilities in Dorset by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 1 (25.00%) Billing
1 1 (25.00%) Finance
1 1 (25.00%) Inclusion and Diversity
1 1 (25.00%) Organisational Skills
1 1 (25.00%) Retail
1 1 (25.00%) Social Skills
1 1 (25.00%) Telecoms
Job Titles
1 3 (75.00%) Customer Engineer
1 3 (75.00%) Customer Support Engineer
1 3 (75.00%) Support Engineer
2 1 (25.00%) Telecoms Engineer
2 1 (25.00%) Telecoms Support Engineer
Miscellaneous
1 1 (25.00%) Self-Motivation
Processes & Methodologies
1 4 (100.00%) Customer Service
2 1 (25.00%) B2B
2 1 (25.00%) CRM
2 1 (25.00%) Customer Engagement
2 1 (25.00%) ITIL
2 1 (25.00%) Mentoring
2 1 (25.00%) Process Improvement