Customer Service Jobs in Dorset

Customer Service
South West > Dorset

The table below provides summary statistics for permanent job vacancies advertised in Dorset requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 4 June 2025, comparing them to the same period in the previous two years.

6 months to
4 Jun 2025
Same period 2024 Same period 2023
Rank 28 27 40
Rank change year-on-year -1 +13 +3
Permanent jobs citing Customer Service 40 85 46
As % of all permanent jobs advertised in Dorset 8.75% 6.75% 7.20%
As % of the Processes & Methodologies category 9.37% 7.97% 7.52%
Number of salaries quoted 34 40 20
10th Percentile £29,250 £21,023 £22,500
25th Percentile £30,000 £22,731 £27,188
Median annual salary (50th Percentile) £35,000 £27,925 £31,000
Median % change year-on-year +25.34% -9.92% -36.41%
75th Percentile £40,000 £41,406 £35,000
90th Percentile - £60,000 £37,500
South West median annual salary £31,000 £30,000 £32,700
% change year-on-year +3.33% -8.26% +0.62%

All Process and Methodology Skills
Dorset

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Dorset.

Permanent vacancies with a requirement for process or methodology skills 427 1,066 612
As % of all permanent jobs advertised in Dorset 93.44% 84.67% 95.77%
Number of salaries quoted 158 603 331
10th Percentile £28,750 £30,000 £31,250
25th Percentile £36,250 £36,875 £39,511
Median annual salary (50th Percentile) £47,500 £50,000 £50,000
Median % change year-on-year -5.00% - -
75th Percentile £53,438 £61,250 £63,750
90th Percentile £62,650 £66,250 £76,250
South West median annual salary £52,500 £51,000 £54,500
% change year-on-year +2.94% -6.42% +9.00%

Customer Service
Job Vacancy Trend in Dorset

Job postings citing Customer Service as a proportion of all IT jobs advertised in Dorset.

Job vacancy trend for Customer Service in Dorset

Customer Service
Salary Trend in Dorset

3-month moving average salary quoted in jobs citing Customer Service in Dorset.

Salary trend for Customer Service in Dorset

Customer Service
Salary Histogram in Dorset

Salary distribution for jobs citing Customer Service in Dorset over the 6 months to 4 June 2025.

Salary histogram for Customer Service in Dorset

Customer Service
Job Locations in Dorset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Dorset region over the 6 months to 4 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bournemouth +36 16 £30,000 +1.05% 13
Poole +9 2 £30,000 -11.76% 3
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Dorset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (32.50%) Microsoft Exchange
2 2 (5.00%) SharePoint
3 1 (2.50%) Confluence
Applications
1 3 (7.50%) Microsoft Excel
2 2 (5.00%) Microsoft Office
3 1 (2.50%) FrameMaker
3 1 (2.50%) MadCap Flare
3 1 (2.50%) Microsoft PowerPoint
Business Applications
1 2 (5.00%) Sage 200
Cloud Services
1 17 (42.50%) Microsoft 365
2 15 (37.50%) Azure
3 13 (32.50%) OneDrive
3 13 (32.50%) SaaS
Communications & Networking
1 2 (5.00%) ATM
2 1 (2.50%) LAN
Database & Business Intelligence
1 1 (2.50%) MySQL
Development Applications
1 1 (2.50%) JIRA
General
1 31 (77.50%) Social Skills
2 16 (40.00%) Finance
2 16 (40.00%) Legal
3 13 (32.50%) Retail
4 3 (7.50%) Analytical Skills
4 3 (7.50%) Aviation
4 3 (7.50%) Marketing
5 1 (2.50%) Banking
5 1 (2.50%) Inclusion and Diversity
5 1 (2.50%) Law
5 1 (2.50%) Multimedia
Job Titles
1 13 (32.50%) Customer Executive
2 11 (27.50%) 2nd Line Support
2 11 (27.50%) 2nd Line Support Technician
2 11 (27.50%) Support Technician
3 5 (12.50%) Support Engineer
4 3 (7.50%) Senior
4 3 (7.50%) Senior Systems Engineer
4 3 (7.50%) Systems Engineer
4 3 (7.50%) Technical Engineer
4 3 (7.50%) Technical Support
4 3 (7.50%) Technical Support Engineer
5 2 (5.00%) Coordinator
5 2 (5.00%) Facilities Coordinator
5 2 (5.00%) Finance Manager
5 2 (5.00%) IT Engineer
5 2 (5.00%) IT Support
5 2 (5.00%) IT Support Engineer
6 1 (2.50%) Analyst
6 1 (2.50%) Software Engineer
6 1 (2.50%) Support Analyst
Miscellaneous
1 13 (32.50%) Onboarding
1 13 (32.50%) Self-Motivation
2 2 (5.00%) Foreign Exchange (FX)
2 2 (5.00%) Management Information System
Operating Systems
1 14 (35.00%) Mac OS
2 3 (7.50%) Windows
3 2 (5.00%) Windows Server
4 1 (2.50%) Windows 10
Processes & Methodologies
1 15 (37.50%) Problem-Solving
2 13 (32.50%) Client Onboarding
3 3 (7.50%) E-Commerce
3 3 (7.50%) Stakeholder Management
3 3 (7.50%) Time Management
4 2 (5.00%) Analytical Thinking
4 2 (5.00%) B2B
4 2 (5.00%) B2C
4 2 (5.00%) Budgeting and Forecasting
4 2 (5.00%) Business Continuity
4 2 (5.00%) Business Intelligence
4 2 (5.00%) Compliance Management
4 2 (5.00%) Customer Requirements
4 2 (5.00%) Digital Transformation Programme
4 2 (5.00%) ERP
4 2 (5.00%) Information Management
4 2 (5.00%) PLM
4 2 (5.00%) Process Improvement
4 2 (5.00%) Requirements Analysis
4 2 (5.00%) Requirements Engineering
Programming Languages
1 1 (2.50%) C
1 1 (2.50%) C++
1 1 (2.50%) PHP
1 1 (2.50%) SQL
Qualifications
1 2 (5.00%) ACCA
2 1 (2.50%) DBS Check
2 1 (2.50%) Degree
Quality Assurance & Compliance
1 2 (5.00%) QA
System Software
1 16 (40.00%) Active Directory
2 13 (32.50%) VMware Infrastructure
3 1 (2.50%) Firmware
Systems Management
1 13 (32.50%) Microsoft Intune
Vendors
1 20 (50.00%) Microsoft
2 13 (32.50%) VMware
3 2 (5.00%) Sage
4 1 (2.50%) Adobe
4 1 (2.50%) Remedy