Period
to 22 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Dorset with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
South West > Dorset
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 87 48 63
Rank change year-on-year -39 +15 +40
Permanent jobs citing CRM 32 42 40
As % of all permanent IT jobs advertised in Dorset 2.40% 4.47% 3.78%
As % of the Processes & Methodologies category 2.65% 4.94% 4.21%
Number of salaries quoted 31 38 35
Dorset median annual salary £35,000 £45,000 £35,000
Median salary % change year-on-year -22.22% +28.57% -12.50%
10th Percentile £22,500 £21,250 £21,250
90th Percentile £58,750 £72,500 £72,000
South West median annual salary £43,000 £40,000 £40,000
% change year-on-year +7.50% - -5.88%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Dorset with a requirement for process or methodology skills.

All Process and Methodology Skills
Dorset
Permanent vacancies with a requirement for process or methodology skills 1,208 851 949
As % of all permanent IT jobs advertised in Dorset 90.69% 90.53% 89.61%
Number of salaries quoted 1,059 731 835
Dorset median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - +2.04%
10th Percentile £27,500 £26,250 £25,100
90th Percentile £65,000 £55,000 £60,000
South West median annual salary £44,515 £42,500 £40,000
% change year-on-year +4.74% +6.25% -

CRM
Job Vacancy Trend in Dorset

Job postings citing CRM as a percentage of all IT jobs advertised in Dorset.

Job vacancy trend for CRM in Dorset

CRM
Salary Trend in Dorset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Dorset.

Salary trend for CRM in Dorset

CRM
Salary Histogram in Dorset

The salary distribution of IT jobs citing CRM in Dorset over the 6 months to 22 October 2018.

Salary histogram for CRM in Dorset

CRM
Job Locations in Dorset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Dorset region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bournemouth -24 10 £42,500 -10.53% 2
Dorchester - 10 £35,000 - 1
Poole -20 5 £35,000 -20.00% 4
Wimborne - 2 £25,000 - 1
CRM
South West

For the 6 months to 22 October 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Dorset region with a requirement for CRM.

1 10 (31.25%) Telecoms
2 9 (28.13%) 3G
2 9 (28.13%) ERP
2 9 (28.13%) VoIP
2 9 (28.13%) Software Engineering
2 9 (28.13%) Software Testing
2 9 (28.13%) Unit Testing
2 9 (28.13%) 4G
3 8 (25.00%) Agile Software Development
4 7 (21.88%) Finance
5 6 (18.75%) Business Intelligence
5 6 (18.75%) Microsoft
5 6 (18.75%) SQL
6 5 (15.63%) Salesforce.com
6 5 (15.63%) Project Management
6 5 (15.63%) Marketing
6 5 (15.63%) Dynamics CRM
7 4 (12.50%) Retail
7 4 (12.50%) Waterfall
7 4 (12.50%) Change Management
7 4 (12.50%) Stakeholder Management
7 4 (12.50%) HTML
7 4 (12.50%) Microsoft Office
7 4 (12.50%) CSS
8 3 (9.38%) ITIL
8 3 (9.38%) SQL Server
8 3 (9.38%) Workflow
8 3 (9.38%) Service Delivery
8 3 (9.38%) Scrum
8 3 (9.38%) Tableau

CRM
Co-occurring IT Skills in Dorset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) Exchange Server 2010
1 2 (6.25%) MS Exchange
2 1 (3.13%) SharePoint
Applications
1 4 (12.50%) Microsoft Office
Business Applications
1 5 (15.63%) Dynamics CRM
2 3 (9.38%) Dynamics NAV
3 1 (3.13%) Dynamics AX
3 1 (3.13%) SAP Business One
Cloud Services
1 3 (9.38%) Office 365
2 2 (6.25%) Salesforce Service Cloud
Communications & Networking
1 9 (28.13%) 3G
1 9 (28.13%) 4G
1 9 (28.13%) VoIP
2 2 (6.25%) SAN
3 1 (3.13%) Intranet
3 1 (3.13%) Unified Communications
Database & Business Intelligence
1 3 (9.38%) Power BI
1 3 (9.38%) SQL Server
2 2 (6.25%) MySQL
3 1 (3.13%) Crystal Reports
3 1 (3.13%) SQL Server Reporting Services
3 1 (3.13%) SSDT
General
1 10 (31.25%) Telecoms
2 7 (21.88%) Finance
3 5 (15.63%) Marketing
4 4 (12.50%) Retail
5 1 (3.13%) Back Office
5 1 (3.13%) Banking
Job Titles
1 9 (28.13%) Software Engineer
2 5 (15.63%) Developer
3 2 (6.25%) .NET Developer
3 2 (6.25%) 2nd/3rd Line Support
3 2 (6.25%) 2nd/3rd Line Support Engineer
3 2 (6.25%) 3rd Line Engineer
3 2 (6.25%) 3rd Line Support
3 2 (6.25%) 3rd Line Support Engineer
3 2 (6.25%) Analyst
3 2 (6.25%) PHP Developer
3 2 (6.25%) Product Owner
3 2 (6.25%) Support Engineer
4 1 (3.13%) Applications Architect
4 1 (3.13%) Business Intelligence Analyst
4 1 (3.13%) ERP Consultant
4 1 (3.13%) IT Project Manager
4 1 (3.13%) Sales Manager
4 1 (3.13%) SAP Business One Consultant
4 1 (3.13%) SAP Consultant
4 1 (3.13%) Systems Developer
Libraries, Frameworks & Software Standards
1 4 (12.50%) CSS
1 4 (12.50%) HTML
2 2 (6.25%) .NET
2 2 (6.25%) jQuery
2 2 (6.25%) LAMP
2 2 (6.25%) Laravel
Miscellaneous
1 2 (6.25%) Driving Licence
2 1 (3.13%) Data Protection Act
Operating Systems
1 1 (3.13%) Windows
1 1 (3.13%) Windows 10
Processes & Methodologies
1 9 (28.13%) ERP
1 9 (28.13%) Software Engineering
1 9 (28.13%) Software Testing
1 9 (28.13%) Unit Testing
2 8 (25.00%) Agile Software Development
3 6 (18.75%) Business Intelligence
4 5 (15.63%) Project Management
5 4 (12.50%) Change Management
5 4 (12.50%) Stakeholder Management
5 4 (12.50%) Waterfall
6 3 (9.38%) Coaching
6 3 (9.38%) ITIL
6 3 (9.38%) Scrum
6 3 (9.38%) Service Delivery
6 3 (9.38%) Workflow
7 2 (6.25%) BDD
7 2 (6.25%) Decision-Making
7 2 (6.25%) MVC
7 2 (6.25%) OOP
7 2 (6.25%) PRINCE2
Programming Languages
1 6 (18.75%) SQL
2 2 (6.25%) C#
2 2 (6.25%) JavaScript
2 2 (6.25%) PHP
2 2 (6.25%) VB.NET
3 1 (3.13%) PL/SQL
Qualifications
1 2 (6.25%) Degree
1 2 (6.25%) Microsoft Certification
1 2 (6.25%) PRINCE2 Certification
2 1 (3.13%) AAT
Quality Assurance & Compliance
1 3 (9.38%) ISO/IEC 27001
2 1 (3.13%) QA
Vendors
1 6 (18.75%) Microsoft
2 5 (15.63%) Salesforce.com
3 3 (9.38%) Tableau
4 2 (6.25%) Cisco
4 2 (6.25%) Citrix
4 2 (6.25%) Salesforce Marketing Cloud
4 2 (6.25%) VMware
5 1 (3.13%) Cognos
5 1 (3.13%) IFS
5 1 (3.13%) SAP
5 1 (3.13%) Sun