2nd Line Desktop Support Job Trends in the East of England

Second Line Desktop Support
England > East of England

The median Second Line Desktop Support salary in the East of England is £41,000 per year, according to job vacancies posted during the 6 months leading to 23 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Nov 2025
Same period 2024 Same period 2023
Rank 158 - 133
Rank change year-on-year - - +116
Permanent jobs requiring a 2nd Line Desktop Support 4 0 1
As % of all permanent jobs in the East of England 0.11% - 0.048%
As % of the Job Titles category 0.12% - 0.050%
Number of salaries quoted 4 0 1
10th Percentile - - -
25th Percentile £40,500 - -
Median annual salary (50th Percentile) £41,000 - £30,000
Median % change year-on-year - - -3.23%
75th Percentile £41,625 - -
90th Percentile £41,850 - -
England median annual salary £30,000 £55,000 £31,000
% change year-on-year -45.45% +77.42% -0.80%

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 3,260 3,949 1,993
% of permanent jobs with a recognized job title 89.36% 90.89% 95.54%
Number of salaries quoted 2,021 2,041 1,393
10th Percentile £27,000 £28,500 £26,250
25th Percentile £32,500 £40,000 £36,750
Median annual salary (50th Percentile) £46,160 £52,500 £52,500
Median % change year-on-year -12.08% - -
75th Percentile £60,000 £70,000 £68,092
90th Percentile £76,250 £85,000 £83,750
England median annual salary £54,500 £57,500 £60,000
% change year-on-year -5.22% -4.17% -

2nd Line Desktop Support
Job Vacancy Trend in the East of England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Desktop Support' in the job title relative to all permanent IT jobs advertised in the East of England.

2nd Line Desktop Support job vacancy trend in the East of England

2nd Line Desktop Support
Salary Trend in the East of England

Salary distribution trend for 2nd Line Desktop Support job vacancies in the East of England.

Salary distribution trend for 2nd Line Desktop Support job vacancies in the East of England

2nd Line Desktop Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the East of England region over the 6 months to 23 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Essex - 4 £41,000 -
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 22 Co-Occurring Skills & Capabilities in the East of England

For the 6 months to 23 November 2025, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Desktop Support in the job title.

1 4 (100.00%) Active Directory
1 4 (100.00%) Azure
1 4 (100.00%) Azure Certification
1 4 (100.00%) Customer Service
1 4 (100.00%) DHCP
1 4 (100.00%) DNS
1 4 (100.00%) Entra ID
1 4 (100.00%) ITIL
1 4 (100.00%) ITIL Foundation Certificate
1 4 (100.00%) Microsoft
1 4 (100.00%) Microsoft 365
1 4 (100.00%) Microsoft Exchange
1 4 (100.00%) Microsoft Intune
1 4 (100.00%) Remote Monitoring and Management
1 4 (100.00%) Service Delivery
1 4 (100.00%) SharePoint
1 4 (100.00%) TCP/IP
1 4 (100.00%) Technical Leadership
1 4 (100.00%) VPN
1 4 (100.00%) Windows
1 4 (100.00%) Windows 10
1 4 (100.00%) Windows Server

2nd Line Desktop Support Skill Set
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (100.00%) Microsoft Exchange
1 4 (100.00%) SharePoint
Cloud Services
1 4 (100.00%) Azure
1 4 (100.00%) Entra ID
1 4 (100.00%) Microsoft 365
Communications & Networking
1 4 (100.00%) DHCP
1 4 (100.00%) DNS
1 4 (100.00%) TCP/IP
1 4 (100.00%) VPN
General
1 4 (100.00%) Social Skills
Operating Systems
1 4 (100.00%) Windows
1 4 (100.00%) Windows 10
1 4 (100.00%) Windows Server
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) ITIL
1 4 (100.00%) Remote Monitoring and Management
1 4 (100.00%) Service Delivery
1 4 (100.00%) Technical Leadership
Qualifications
1 4 (100.00%) Azure Certification
1 4 (100.00%) ITIL Foundation Certificate
System Software
1 4 (100.00%) Active Directory
Systems Management
1 4 (100.00%) Microsoft Intune
Vendors
1 4 (100.00%) Microsoft