Period
to 22 June 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 22 June 2021 with a comparison to the same period in the previous 2 years.

ITIL
England > East of England
6 months to
22 Jun 2021
Same period 2020 Same period 2019
Rank 25 31 23
Rank change year-on-year +6 -8 +9
Permanent jobs citing ITIL 319 272 661
As % of all permanent jobs advertised in the East of England 7.14% 7.20% 8.71%
As % of the Processes & Methodologies category 7.79% 7.96% 9.74%
Number of salaries quoted 252 189 528
10th Percentile £27,500 £26,200 £24,875
25th Percentile £32,688 £31,371 £31,000
Median annual salary (50th Percentile) £42,500 £42,500 £45,000
Median % change year-on-year - -5.56% -
75th Percentile £56,250 £52,500 £60,000
90th Percentile £65,000 £60,500 £73,025
England median annual salary £45,500 £48,000 £45,000
% change year-on-year -5.21% +6.67% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 4,093 3,419 6,784
As % of all permanent IT jobs advertised in the East of England 91.57% 90.52% 89.42%
Number of salaries quoted 2,316 2,569 5,194
10th Percentile £31,250 £29,000 £27,500
25th Percentile £37,500 £36,250 £36,250
Median annual salary (50th Percentile) £50,000 £47,500 £50,000
Median % change year-on-year +5.26% -5.00% +5.26%
75th Percentile £64,000 £62,500 £61,250
90th Percentile £80,000 £77,750 £73,750
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

ITIL
Job Vacancy Trend in the East of England

Job postings citing ITIL as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITIL in the East of England

ITIL
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ITIL in the East of England.

Salary trend for ITIL in the East of England

ITIL
Salary Histogram in the East of England

Salary distribution for jobs citing ITIL in the East of England over the 6 months to 22 June 2021.

Salary histogram for ITIL in the East of England

ITIL
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the East of England region over the 6 months to 22 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +22 105 £45,000 - 13
Cambridgeshire -4 91 £40,500 +1.25% 7
Bedfordshire +6 58 £43,000 -14.00% 6
Essex -6 51 £48,528 +34.80% 7
Norfolk -1 8 £41,848 +19.57% 2
Suffolk +2 3 £32,500 -27.78% 1
ITIL
England

For the 6 months to 22 June 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITIL.

1 119 (37.30%) Microsoft
2 110 (34.48%) Microsoft 365
3 92 (28.84%) Social Skills
4 85 (26.65%) Windows
5 69 (21.63%) Problem-Solving
6 68 (21.32%) Azure
7 62 (19.44%) Service Delivery
8 61 (19.12%) Active Directory
9 60 (18.81%) Change Management
9 60 (18.81%) Incident Management
10 58 (18.18%) Agile Software Development
11 57 (17.87%) Service Management
12 54 (16.93%) Problem Management
13 49 (15.36%) Analytical Skills
13 49 (15.36%) SLA
13 49 (15.36%) ITIL Certification
14 46 (14.42%) Windows Server
15 45 (14.11%) Root Cause Analysis
16 42 (13.17%) Project Management
17 40 (12.54%) Management Information System
17 40 (12.54%) ITIL V3
18 39 (12.23%) Firewall
19 38 (11.91%) SharePoint
20 37 (11.60%) ITSM
20 37 (11.60%) VMware
20 37 (11.60%) SCCM
21 36 (11.29%) IBM
22 32 (10.03%) SQL
23 29 (9.09%) Finance
23 29 (9.09%) Major Incident Management

ITIL
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (11.91%) SharePoint
2 13 (4.08%) Skype for Business
3 10 (3.13%) Confluence
3 10 (3.13%) MS Exchange
4 8 (2.51%) Elasticsearch
5 4 (1.25%) IIS
6 1 (0.31%) Exchange Server 2010
6 1 (0.31%) Exchange Server 2013
6 1 (0.31%) IBM Notes
Applications
1 25 (7.84%) Microsoft Office
2 15 (4.70%) Microsoft Excel
3 13 (4.08%) Microsoft Project
4 12 (3.76%) Microsoft PowerPoint
5 6 (1.88%) MS Visio
Business Applications
1 3 (0.94%) Remedy ITSM
2 2 (0.63%) Oracle EBS
2 2 (0.63%) Oracle Payables
2 2 (0.63%) Oracle Receivables
3 1 (0.31%) NetSuite
3 1 (0.31%) Northgate Housing
3 1 (0.31%) Oracle ERP
3 1 (0.31%) SystmOne
3 1 (0.31%) Unit4 Business World
Cloud Services
1 110 (34.48%) Microsoft 365
2 68 (21.32%) Azure
3 23 (7.21%) Azure Active Directory
4 21 (6.58%) AWS
5 20 (6.27%) OneDrive
6 11 (3.45%) SaaS
7 10 (3.13%) Power Platform
8 8 (2.51%) PowerApps
9 7 (2.19%) PaaS
10 6 (1.88%) Google Play
10 6 (1.88%) IaaS
11 5 (1.57%) Azure Logic Apps
12 4 (1.25%) Cloud Computing
12 4 (1.25%) Dynamics 365
13 3 (0.94%) GCP
14 2 (0.63%) Amazon ECS
14 2 (0.63%) Amazon EKS
14 2 (0.63%) AWS CloudFormation
14 2 (0.63%) GitHub
14 2 (0.63%) Mimecast
Communications & Networking
1 39 (12.23%) Firewall
2 23 (7.21%) WAN
3 18 (5.64%) Skype
4 17 (5.33%) LAN
5 12 (3.76%) MPLS
6 10 (3.13%) DWDM
6 10 (3.13%) Ethernet
6 10 (3.13%) SDH
6 10 (3.13%) Wi-Fi
7 9 (2.82%) DHCP
7 9 (2.82%) DNS
7 9 (2.82%) Network Security
7 9 (2.82%) SD-WAN
8 8 (2.51%) HTTP
9 7 (2.19%) BGP
10 6 (1.88%) Cisco ASA
10 6 (1.88%) EIGRP
10 6 (1.88%) Internet
10 6 (1.88%) OSPF
10 6 (1.88%) VPN
Database & Business Intelligence
1 14 (4.39%) SQL Server
2 10 (3.13%) Power BI
3 8 (2.51%) MySQL
4 7 (2.19%) Relational Database
5 6 (1.88%) SQL Server Reporting Services
6 5 (1.57%) GIS
7 4 (1.25%) Data Warehouse
8 1 (0.31%) BusinessObjects
8 1 (0.31%) Data Lake
8 1 (0.31%) SQL Server Analysis Services
8 1 (0.31%) SQL Server Integration Services
Development Applications
1 16 (5.02%) JIRA
2 15 (4.70%) Eclipse
2 15 (4.70%) Rational Quality Manager
2 15 (4.70%) Rational Rhapsody
2 15 (4.70%) Rational Team Concert
3 10 (3.13%) Cucumber
3 10 (3.13%) GitLab
3 10 (3.13%) Jenkins
4 8 (2.51%) Maven
5 6 (1.88%) Burp Suite
5 6 (1.88%) Metasploit
6 2 (0.63%) Postman
6 2 (0.63%) Selenium
7 1 (0.31%) Git (software)
General
1 92 (28.84%) Social Skills
2 49 (15.36%) Analytical Skills
3 29 (9.09%) Finance
4 21 (6.58%) Presentation Skills
5 20 (6.27%) Public Sector
6 19 (5.96%) Influencing Skills
7 17 (5.33%) Telecoms
8 13 (4.08%) Organisational Skills
9 7 (2.19%) French Language
9 7 (2.19%) German Language
9 7 (2.19%) Italian Language
9 7 (2.19%) Spanish Language
10 5 (1.57%) Billing
10 5 (1.57%) Law
11 4 (1.25%) Legal
11 4 (1.25%) Retail
12 3 (0.94%) Pharmaceutical
13 2 (0.63%) Back Office
13 2 (0.63%) General Ledger
14 1 (0.31%) Manufacturing
Job Titles
1 73 (22.88%) Analyst
2 45 (14.11%) Service Manager
3 27 (8.46%) Service Analyst
4 24 (7.52%) IT Manager
4 24 (7.52%) Support Engineer
5 22 (6.90%) Service Desk Analyst
6 21 (6.58%) Service Desk Manager
7 20 (6.27%) Consultant
7 20 (6.27%) Delivery Manager
8 19 (5.96%) Service Delivery Manager
9 17 (5.33%) IT Services Manager
9 17 (5.33%) Systems Analyst
10 15 (4.70%) Information Analyst
10 15 (4.70%) Information Systems Analyst
11 13 (4.08%) Network Engineer
11 13 (4.08%) Senior Analyst
12 11 (3.45%) Infrastructure Engineer
12 11 (3.45%) Infrastructure Manager
13 10 (3.13%) Network Designer
13 10 (3.13%) Team Leader
Libraries, Frameworks & Software Standards
1 15 (4.70%) JTS
2 9 (2.82%) Web Services
3 8 (2.51%) Elastic Stack
3 8 (2.51%) JMS
3 8 (2.51%) RabbitMQ
3 8 (2.51%) REST
3 8 (2.51%) RESTful
3 8 (2.51%) SOAP
3 8 (2.51%) Spring
3 8 (2.51%) Spring Boot
4 2 (0.63%) Node.js
4 2 (0.63%) SAML
5 1 (0.31%) .NET
5 1 (0.31%) J2EE
5 1 (0.31%) Velocity
5 1 (0.31%) XML
Miscellaneous
1 40 (12.54%) Management Information System
2 20 (6.27%) Self-Motivation
3 18 (5.64%) User Experience
4 14 (4.39%) Public Cloud
5 9 (2.82%) Data Centre
5 9 (2.82%) Driving Licence
6 6 (1.88%) Smartphone
7 5 (1.57%) Client/Server
8 4 (1.25%) Analytical Mindset
8 4 (1.25%) Life Science
9 3 (0.94%) Clustering
9 3 (0.94%) EMC VNX
9 3 (0.94%) Housing Association
9 3 (0.94%) Replication
10 2 (0.63%) Cloud Native
10 2 (0.63%) Cyberthreat
10 2 (0.63%) Data Protection Act
10 2 (0.63%) Enterprise Software
11 1 (0.31%) BYOD
11 1 (0.31%) FMCG
Operating Systems
1 85 (26.65%) Windows
2 46 (14.42%) Windows Server
3 27 (8.46%) Windows 10
4 15 (4.70%) Linux
5 14 (4.39%) Android
6 11 (3.45%) Windows 7
7 7 (2.19%) Mac OS X
7 7 (2.19%) Windows Server 2008
8 5 (1.57%) SUSE
8 5 (1.57%) Windows Server 2012
9 3 (0.94%) Apple iOS
9 3 (0.94%) Red Hat Enterprise Linux
9 3 (0.94%) Windows Server 2016
10 2 (0.63%) Mac OS
10 2 (0.63%) Unix
11 1 (0.31%) Windows Server 2003
11 1 (0.31%) Windows Server 2019
11 1 (0.31%) Windows XP
Processes & Methodologies
1 69 (21.63%) Problem-Solving
2 62 (19.44%) Service Delivery
3 60 (18.81%) Change Management
3 60 (18.81%) Incident Management
4 58 (18.18%) Agile Software Development
5 57 (17.87%) Service Management
6 54 (16.93%) Problem Management
7 45 (14.11%) Root Cause Analysis
8 42 (13.17%) Project Management
9 40 (12.54%) ITIL V3
10 37 (11.60%) ITSM
11 29 (9.09%) Major Incident Management
12 26 (8.15%) Asset Management
13 25 (7.84%) Trend Analysis
14 23 (7.21%) Configuration Management
14 23 (7.21%) Information Security
14 23 (7.21%) Time Management
15 19 (5.96%) Continuous Improvement
15 19 (5.96%) Cybersecurity
15 19 (5.96%) Information Management
Programming Languages
1 32 (10.03%) SQL
2 12 (3.76%) Java
3 10 (3.13%) PowerShell
4 4 (1.25%) C
5 3 (0.94%) Python
6 2 (0.63%) Go
6 2 (0.63%) Perl
6 2 (0.63%) Ruby
6 2 (0.63%) T-SQL
Qualifications
1 49 (15.36%) ITIL Certification
2 21 (6.58%) Degree
2 21 (6.58%) SC Cleared
2 21 (6.58%) Security Cleared
3 20 (6.27%) Cisco Certification
4 16 (5.02%) CCNA
5 15 (4.70%) Microsoft Certification
6 11 (3.45%) PMI Certification
6 11 (3.45%) PMP
7 10 (3.13%) CCNP
8 8 (2.51%) MCP
9 6 (1.88%) CEH
9 6 (1.88%) CISSP
9 6 (1.88%) MCSA
9 6 (1.88%) OSCP
10 5 (1.57%) CCSA
10 5 (1.57%) EC-Council LPT
10 5 (1.57%) ECSA
11 4 (1.25%) CRISC
11 4 (1.25%) SANS
Quality Assurance & Compliance
1 49 (15.36%) SLA
2 20 (6.27%) GDPR
3 14 (4.39%) COBIT
4 12 (3.76%) Data Quality
5 9 (2.82%) ISO/IEC 27001
6 7 (2.19%) GRC
7 6 (1.88%) Cyber Essentials
7 6 (1.88%) Cyber Essentials PLUS
7 6 (1.88%) NIST
8 5 (1.57%) ISO/IEC 20000
8 5 (1.57%) PCI DSS
9 4 (1.25%) ISO 14001
9 4 (1.25%) ISO 9001
10 3 (0.94%) QA
11 1 (0.31%) ISO 22301
11 1 (0.31%) PMBOK
11 1 (0.31%) PMO
System Software
1 61 (19.12%) Active Directory
2 21 (6.58%) VMware Infrastructure
3 14 (4.39%) vSphere
4 11 (3.45%) Hyper-V
5 6 (1.88%) Microsoft Virtual Server
5 6 (1.88%) Virtual Machines
5 6 (1.88%) Virtual Servers
5 6 (1.88%) VMware ESXi
6 5 (1.57%) Microsoft App-V
7 3 (0.94%) Terminal Services
8 2 (0.63%) Docker
9 1 (0.31%) BitLocker
Systems Management
1 37 (11.60%) SCCM
2 28 (8.78%) Microsoft Intune
3 13 (4.08%) IBM BigFix
4 12 (3.76%) AirWatch
4 12 (3.76%) Ansible
5 8 (2.51%) Kibana
6 6 (1.88%) Nessus
6 6 (1.88%) PaperCut
6 6 (1.88%) QRadar
7 3 (0.94%) Active Directory Federation Services
7 3 (0.94%) Microsoft Clustering
7 3 (0.94%) Norton AntiVirus
7 3 (0.94%) Puppet
7 3 (0.94%) SCOM
7 3 (0.94%) SCOrch
7 3 (0.94%) Terraform
7 3 (0.94%) vCenter Server
8 2 (0.63%) Kubernetes
8 2 (0.63%) Opscode Chef
8 2 (0.63%) Single Sign-On
Vendors
1 119 (37.30%) Microsoft
2 37 (11.60%) VMware
3 36 (11.29%) IBM
4 26 (8.15%) ServiceNow
5 17 (5.33%) Cisco
6 14 (4.39%) Veeam
7 13 (4.08%) Oracle
7 13 (4.08%) Salesforce.com
8 12 (3.76%) Citrix
9 10 (3.13%) Alcatel-Lucent
9 10 (3.13%) Avaya
9 10 (3.13%) Nokia
10 9 (2.82%) BMC
11 8 (2.51%) AppDynamics
11 8 (2.51%) Google
11 8 (2.51%) HP
12 7 (2.19%) Snow
13 6 (1.88%) LogRhythm
13 6 (1.88%) Splunk
14 5 (1.57%) arcserve