Period
to 28 March 2020

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 28 March 2020 with a comparison to the same period in the previous 2 years.

ITIL
England > East of England
6 months to
28 Mar 2020
Same period 2019 Same period 2018
Rank 33 27 35
Rank change year-on-year -6 +8 -13
Permanent jobs citing ITIL 376 637 863
As % of all permanent jobs advertised in the East of England 6.54% 7.45% 6.76%
As % of the Processes & Methodologies category 7.19% 8.33% 7.35%
Number of salaries quoted 259 480 704
Median annual salary £43,000 £43,450 £45,000
Median salary % change year-on-year -1.04% -3.44% -
10th Percentile £25,000 £22,725 £24,325
90th Percentile £60,000 £66,375 £67,500
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,227 7,647 11,737
As % of all permanent IT jobs advertised in the East of England 90.94% 89.49% 91.98%
Number of salaries quoted 3,699 5,772 9,347
Median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +11.11%
10th Percentile £28,100 £27,500 £27,500
90th Percentile £77,500 £72,500 £71,250
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +1.01%

ITIL
Job Vacancy Trend in the East of England

Job postings citing ITIL as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITIL in the East of England

ITIL
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ITIL in the East of England.

Salary trend for ITIL in the East of England

ITIL
Salary Histogram in the East of England

Salary distribution for jobs citing ITIL in the East of England over the 6 months to 28 March 2020.

Salary histogram for ITIL in the East of England

ITIL
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the East of England region over the 6 months to 28 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -30 105 £42,500 -19.05% 26
Cambridgeshire -21 79 £50,000 +29.87% 31
Essex +11 72 £32,500 -25.71% 10
Bedfordshire +17 71 £47,500 +26.67% 10
Suffolk +26 37 £55,000 +126.80% 6
Norfolk -13 11 £35,000 -
East Anglia - 1 £65,000 -
ITIL
England

For the 6 months to 28 March 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITIL.

1 129 (34.31%) Microsoft
2 119 (31.65%) Windows
3 99 (26.33%) Service Management
4 90 (23.94%) Active Directory
5 89 (23.67%) Office 365
6 76 (20.21%) ITIL V3
7 73 (19.41%) VMware
8 71 (18.88%) SQL
9 69 (18.35%) Analytical Skills
10 64 (17.02%) Problem-Solving
10 64 (17.02%) Agile Software Development
11 62 (16.49%) Degree
12 60 (15.96%) Cisco
13 57 (15.16%) Azure
14 56 (14.89%) Service Delivery
15 53 (14.10%) Project Management
16 52 (13.83%) Incident Management
17 50 (13.30%) VMware Infrastructure
17 50 (13.30%) Finance
17 50 (13.30%) SLA
18 49 (13.03%) Change Management
19 48 (12.77%) Firewall
20 46 (12.23%) ITIL Certification
20 46 (12.23%) Windows Server
21 44 (11.70%) PowerShell
22 43 (11.44%) SCCM
23 42 (11.17%) Cisco Certification
24 41 (10.90%) SQL Server
25 40 (10.64%) ITSM
26 39 (10.37%) Linux

ITIL
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.85%) MS Exchange
2 17 (4.52%) SharePoint
3 14 (3.72%) IIS
4 5 (1.33%) Oracle SOA Suite
4 5 (1.33%) Skype for Business
5 3 (0.80%) Confluence
5 3 (0.80%) WebLogic
6 2 (0.53%) CMS
6 2 (0.53%) Elasticsearch
6 2 (0.53%) Exchange Server 2010
6 2 (0.53%) nginx
6 2 (0.53%) Tomcat
7 1 (0.27%) Alfresco
7 1 (0.27%) Apache
7 1 (0.27%) Documentum
Applications
1 25 (6.65%) Microsoft Excel
2 22 (5.85%) Microsoft Office
3 17 (4.52%) Microsoft PowerPoint
4 3 (0.80%) Microsoft Project
4 3 (0.80%) MS Visio
Business Applications
1 12 (3.19%) Dynamics CRM
2 3 (0.80%) Elite 3E
2 3 (0.80%) Unit4 Business World
3 2 (0.53%) NetSuite
4 1 (0.27%) Dynamics AX
4 1 (0.27%) Magento
4 1 (0.27%) Payment Gateway
4 1 (0.27%) Remedy ITSM
4 1 (0.27%) SAP MM
4 1 (0.27%) Shopify
Cloud Services
1 89 (23.67%) Office 365
2 57 (15.16%) Azure
3 29 (7.71%) AWS
4 20 (5.32%) Power Platform
5 11 (2.93%) SaaS
6 10 (2.66%) Mimecast
7 9 (2.39%) Azure Active Directory
8 8 (2.13%) Dynamics 365
9 7 (1.86%) OneDrive
10 4 (1.06%) IaaS
11 3 (0.80%) PaaS
12 2 (0.53%) Basecamp
13 1 (0.27%) AWS CloudFormation
13 1 (0.27%) Cloud Computing
13 1 (0.27%) GitHub
13 1 (0.27%) Oracle CX
13 1 (0.27%) Serverless
13 1 (0.27%) Virtual Private Cloud
Communications & Networking
1 48 (12.77%) Firewall
2 29 (7.71%) WAN
3 26 (6.91%) LAN
4 20 (5.32%) TCP/IP
5 18 (4.79%) DNS
6 17 (4.52%) Skype
7 15 (3.99%) Remote Desktop
7 15 (3.99%) Wireless
8 14 (3.72%) Cisco ASA
9 13 (3.46%) Cisco Wireless
9 13 (3.46%) DHCP
9 13 (3.46%) SAN
9 13 (3.46%) VLAN
10 8 (2.13%) Cisco Nexus
10 8 (2.13%) Internet
10 8 (2.13%) Network Security
11 7 (1.86%) BGP
11 7 (1.86%) EIGRP
11 7 (1.86%) Intranet
11 7 (1.86%) OSPF
Database & Business Intelligence
1 41 (10.90%) SQL Server
2 20 (5.32%) Power BI
2 20 (5.32%) SQL Server Reporting Services
3 17 (4.52%) SQL Server Integration Services
4 14 (3.72%) Relational Database
5 13 (3.46%) Data Warehouse
6 12 (3.19%) SQL Server Analysis Services
7 8 (2.13%) Big Data
7 8 (2.13%) BusinessObjects
7 8 (2.13%) RDBMS
8 6 (1.60%) Oracle Reports
8 6 (1.60%) SQL Server 2017
9 5 (1.33%) MySQL
9 5 (1.33%) SQL Server 2012
9 5 (1.33%) SQL Server 2014
9 5 (1.33%) SQL Server 2016
10 4 (1.06%) Cosmos DB
10 4 (1.06%) Data Mining
10 4 (1.06%) OLAP
10 4 (1.06%) Oracle Database
Development Applications
1 8 (2.13%) JIRA
1 8 (2.13%) SQL Server Management Studio (SSMS)
2 4 (1.06%) MSI
3 3 (0.80%) Git (software)
4 2 (0.53%) Jenkins
4 2 (0.53%) Oracle Forms
5 1 (0.27%) Log4j
5 1 (0.27%) Mercurial
5 1 (0.27%) Subversion
5 1 (0.27%) Team Foundation Server
General
1 50 (13.30%) Finance
2 14 (3.72%) Legal
3 13 (3.46%) Retail
3 13 (3.46%) Telecoms
4 12 (3.19%) French Language
4 12 (3.19%) German Language
4 12 (3.19%) Manufacturing
5 11 (2.93%) Italian Language
5 11 (2.93%) Spanish Language
6 10 (2.66%) Public Sector
7 8 (2.13%) Pharmaceutical
8 7 (1.86%) Advertising
9 6 (1.60%) Marketing
10 5 (1.33%) Aerospace
11 4 (1.06%) Billing
12 3 (0.80%) Banking
12 3 (0.80%) Electronics
12 3 (0.80%) Law
12 3 (0.80%) Publishing
13 2 (0.53%) Automotive
Job Titles
1 90 (23.94%) Analyst
2 40 (10.64%) Service Manager
3 39 (10.37%) Service Analyst
4 35 (9.31%) Support Analyst
5 29 (7.71%) Support Engineer
6 26 (6.91%) Service Desk Analyst
7 25 (6.65%) IT Support
8 24 (6.38%) IT Manager
8 24 (6.38%) Network Engineer
9 21 (5.59%) Service Desk Support
10 20 (5.32%) Applications Support
11 19 (5.05%) Architect
12 18 (4.79%) 2nd Line Support
13 17 (4.52%) 3rd Line Support
13 17 (4.52%) IT Engineer
14 16 (4.26%) Infrastructure Engineer
15 15 (3.99%) DevOps Manager
16 14 (3.72%) Delivery Manager
17 13 (3.46%) Service Delivery Manager
17 13 (3.46%) Technical Support
Libraries, Frameworks & Software Standards
1 12 (3.19%) .NET
2 9 (2.39%) Web Services
3 8 (2.13%) SOAP
4 7 (1.86%) REST
5 6 (1.60%) J2EE
5 6 (1.60%) LDAP
6 5 (1.33%) Middleware
7 3 (0.80%) EDI
7 3 (0.80%) Elastic Stack
7 3 (0.80%) XML
8 2 (0.53%) CSS
8 2 (0.53%) EDIFACT
8 2 (0.53%) HTML
9 1 (0.27%) COM
9 1 (0.27%) Java RMI
9 1 (0.27%) jQuery
9 1 (0.27%) KnockoutJS
9 1 (0.27%) LAMP
9 1 (0.27%) Node.js
9 1 (0.27%) Spring
Miscellaneous
1 69 (18.35%) Analytical Skills
2 37 (9.84%) Management Information System
3 30 (7.98%) Data Centre
3 30 (7.98%) Self-Motivation
4 20 (5.32%) e-Learning
5 13 (3.46%) Public Cloud
6 10 (2.66%) Clustering
7 7 (1.86%) Driving Licence
7 7 (1.86%) NHS
8 6 (1.60%) CMDB
8 6 (1.60%) Enterprise Software
8 6 (1.60%) PKI
8 6 (1.60%) User Experience
8 6 (1.60%) Video Conferencing
9 5 (1.33%) Enterprise Storage
9 5 (1.33%) iPad
10 4 (1.06%) Blackberry
11 3 (0.80%) Client/Server
11 3 (0.80%) FMCG
11 3 (0.80%) iPhone
Operating Systems
1 119 (31.65%) Windows
2 46 (12.23%) Windows Server
3 39 (10.37%) Linux
4 22 (5.85%) Windows Server 2008
5 21 (5.59%) Windows 10
5 21 (5.59%) Windows 7
6 12 (3.19%) Windows Server 2012
7 10 (2.66%) Android
8 9 (2.39%) Mac OS X
9 7 (1.86%) Windows Server 2003
10 6 (1.60%) CentOS
10 6 (1.60%) Red Hat Enterprise Linux
10 6 (1.60%) Ubuntu
10 6 (1.60%) Unix
11 5 (1.33%) Fedora
12 4 (1.06%) Windows Server 2016
13 3 (0.80%) Mac OS
13 3 (0.80%) Solaris
13 3 (0.80%) Windows XP
14 2 (0.53%) Apple iOS
Processes & Methodologies
1 99 (26.33%) Service Management
2 76 (20.21%) ITIL V3
3 64 (17.02%) Agile Software Development
3 64 (17.02%) Problem-Solving
4 56 (14.89%) Service Delivery
5 53 (14.10%) Project Management
6 52 (13.83%) Incident Management
7 49 (13.03%) Change Management
8 40 (10.64%) ITSM
9 38 (10.11%) Continuous Improvement
10 34 (9.04%) Problem Management
11 32 (8.51%) PRINCE2
12 31 (8.24%) SDLC
13 30 (7.98%) IT Strategy
14 28 (7.45%) DevOps
15 27 (7.18%) Business Intelligence
16 24 (6.38%) Information Security
16 24 (6.38%) Kalman Filter
16 24 (6.38%) Web Filtering
17 23 (6.12%) Mentoring
Programming Languages
1 71 (18.88%) SQL
2 44 (11.70%) PowerShell
3 18 (4.79%) Python
4 16 (4.26%) C
5 14 (3.72%) Bash Shell
6 12 (3.19%) Java
7 10 (2.66%) C#
8 7 (1.86%) VB.NET
9 5 (1.33%) T-SQL
10 3 (0.80%) PL/SQL
10 3 (0.80%) VBA
11 2 (0.53%) JavaScript
11 2 (0.53%) PHP
11 2 (0.53%) Shell Script
12 1 (0.27%) PHP 5
12 1 (0.27%) PHP 7
12 1 (0.27%) VBScript
Qualifications
1 62 (16.49%) Degree
2 46 (12.23%) ITIL Certification
3 42 (11.17%) Cisco Certification
4 27 (7.18%) CCNA
5 23 (6.12%) CISSP
6 21 (5.59%) Microsoft Certification
7 19 (5.05%) MCP
7 19 (5.05%) Security Cleared
8 14 (3.72%) CCNP
8 14 (3.72%) IISP
9 13 (3.46%) MCSE
10 12 (3.19%) ISEB
11 11 (2.93%) CCSP
11 11 (2.93%) CSSLP
11 11 (2.93%) ISSAP
11 11 (2.93%) ITIL Foundation Certificate
11 11 (2.93%) PMI Certification
11 11 (2.93%) PMP
11 11 (2.93%) SC Cleared
11 11 (2.93%) TOGAF Certification
Quality Assurance & Compliance
1 50 (13.30%) SLA
2 13 (3.46%) ISO/IEC 27001
3 8 (2.13%) GxP
4 7 (1.86%) Cyber Essentials
5 6 (1.60%) Cyber Essentials PLUS
6 5 (1.33%) ISO/IEC 19770
7 4 (1.06%) ISO/IEC 20000
7 4 (1.06%) QA
8 3 (0.80%) ISO 9001
9 2 (0.53%) AICPA
9 2 (0.53%) COBIT
9 2 (0.53%) GDPR
9 2 (0.53%) HIPAA
9 2 (0.53%) ISO 22301
9 2 (0.53%) NIST
9 2 (0.53%) PMO
10 1 (0.27%) PCI DSS
System Software
1 90 (23.94%) Active Directory
2 50 (13.30%) VMware Infrastructure
3 22 (5.85%) Hyper-V
4 14 (3.72%) vSphere
5 12 (3.19%) Docker
6 11 (2.93%) Terminal Services
7 8 (2.13%) VMware ESXi
8 6 (1.60%) Virtual Machines
9 5 (1.33%) NFS
9 5 (1.33%) Samba
9 5 (1.33%) VirtualBox
9 5 (1.33%) Xen
10 3 (0.80%) Citrix Hypervisor
11 2 (0.53%) Firmware
11 2 (0.53%) Microsoft App-V
11 2 (0.53%) Virtual Desktop
12 1 (0.27%) Microsoft Virtual Server
12 1 (0.27%) Virtual Servers
12 1 (0.27%) XenApp
Systems Management
1 43 (11.44%) SCCM
2 13 (3.46%) Ansible
3 11 (2.93%) Kubernetes
4 9 (2.39%) Puppet
5 8 (2.13%) Microsoft Clustering
6 6 (1.60%) Nagios
7 5 (1.33%) Docker Swarm
7 5 (1.33%) OpenNMS
7 5 (1.33%) vCenter Server
7 5 (1.33%) ZABBIX
8 4 (1.06%) Opscode Chef
9 3 (0.80%) AirWatch
9 3 (0.80%) Cisco CUCM
9 3 (0.80%) Cisco UCCE
9 3 (0.80%) Data Guard
9 3 (0.80%) Microsoft Intune
9 3 (0.80%) Oracle RMAN
9 3 (0.80%) WSUS
10 2 (0.53%) Kibana
10 2 (0.53%) logstash
Vendors
1 129 (34.31%) Microsoft
2 73 (19.41%) VMware
3 60 (15.96%) Cisco
4 26 (6.91%) Oracle
5 23 (6.12%) Citrix
6 19 (5.05%) HP
7 18 (4.79%) Apple
7 18 (4.79%) Meraki
8 16 (4.26%) Snow
9 14 (3.72%) NetApp
10 13 (3.46%) Remedy
10 13 (3.46%) SAP
11 10 (2.66%) ServiceNow
12 8 (2.13%) Avaya
12 8 (2.13%) Dell
12 8 (2.13%) Palo Alto
12 8 (2.13%) SolarWinds
13 7 (1.86%) Mitel
14 6 (1.60%) Adobe
14 6 (1.60%) Red Hat