Period
to 19 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 19 October 2021 with a comparison to the same period in the previous 2 years.

ITIL
England > East of England
6 months to
19 Oct 2021
Same period 2020 Same period 2019
Rank 28 30 26
Rank change year-on-year +2 -4 +2
Permanent jobs citing ITIL 346 136 619
As % of all permanent jobs advertised in the East of England 6.30% 7.56% 9.00%
As % of the Processes & Methodologies category 6.90% 8.38% 9.89%
Number of salaries quoted 261 120 489
10th Percentile £21,000 £25,563 £24,000
25th Percentile £27,500 £26,921 £29,000
Median annual salary (50th Percentile) £42,000 £35,000 £42,500
Median % change year-on-year +20.00% -17.65% -5.56%
75th Percentile £53,750 £54,063 £58,750
90th Percentile £65,000 £67,500 £72,500
England median annual salary £46,000 £48,500 £45,000
% change year-on-year -5.15% +7.78% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,013 1,623 6,259
As % of all permanent IT jobs advertised in the East of England 91.24% 90.27% 91.00%
Number of salaries quoted 2,680 1,325 4,575
10th Percentile £27,500 £29,850 £27,017
25th Percentile £35,500 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £62,813 £65,000 £61,250
90th Percentile £75,000 £82,500 £74,050
England median annual salary £58,000 £55,000 £52,500
% change year-on-year +5.45% +4.76% -

ITIL
Job Vacancy Trend in the East of England

Job postings citing ITIL as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITIL in the East of England

ITIL
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ITIL in the East of England.

Salary trend for ITIL in the East of England

ITIL
Salary Histogram in the East of England

Salary distribution for jobs citing ITIL in the East of England over the 6 months to 19 October 2021.

Salary histogram for ITIL in the East of England

ITIL
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the East of England region over the 6 months to 19 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -4 134 £31,750 -2.31% 21
Hertfordshire -5 81 £47,500 -10.38% 24
Essex -6 74 £45,000 +11.11% 21
Bedfordshire -5 31 £36,750 +38.68% 10
Suffolk -9 12 £32,000 -28.49% 4
Norfolk -14 11 £42,000 - 1
ITIL
England

For the 6 months to 19 October 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITIL.

1 150 (43.35%) Microsoft
2 126 (36.42%) Social Skills
3 125 (36.13%) Microsoft 365
4 117 (33.82%) Active Directory
5 112 (32.37%) Windows
6 92 (26.59%) Azure
7 77 (22.25%) ITSM
8 74 (21.39%) Project Management
9 72 (20.81%) Problem-Solving
10 70 (20.23%) VMware
11 59 (17.05%) Agile Software Development
12 56 (16.18%) Incident Management
13 55 (15.90%) SCCM
14 53 (15.32%) Analytical Skills
14 53 (15.32%) Service Delivery
15 51 (14.74%) SLA
16 48 (13.87%) VMware Infrastructure
17 44 (12.72%) Microsoft Certification
17 44 (12.72%) Finance
18 42 (12.14%) Change Management
18 42 (12.14%) Service Management
18 42 (12.14%) SQL
18 42 (12.14%) Hyper-V
19 41 (11.85%) ServiceNow
20 40 (11.56%) PowerShell
21 39 (11.27%) Microsoft Intune
22 38 (10.98%) Degree
22 38 (10.98%) ITIL Certification
23 37 (10.69%) Cisco Certification
23 37 (10.69%) Windows Server

ITIL
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (7.80%) MS Exchange
2 23 (6.65%) SharePoint
3 3 (0.87%) IIS
4 2 (0.58%) Confluence
5 1 (0.29%) IBM Notes
5 1 (0.29%) Oracle SOA Suite
Applications
1 33 (9.54%) Microsoft Office
2 10 (2.89%) Microsoft Project
3 8 (2.31%) Microsoft Excel
3 8 (2.31%) Microsoft PowerPoint
4 2 (0.58%) MS Visio
Business Applications
1 6 (1.73%) Raiser's Edge
1 6 (1.73%) Remedy ITSM
2 2 (0.58%) NetSuite
3 1 (0.29%) SAP Business One
3 1 (0.29%) SystmOne
3 1 (0.29%) Unit4 Business World
Cloud Services
1 125 (36.13%) Microsoft 365
2 92 (26.59%) Azure
3 25 (7.23%) AWS
4 23 (6.65%) OneDrive
5 21 (6.07%) Azure Active Directory
6 14 (4.05%) Power Platform
7 8 (2.31%) Dynamics 365
8 4 (1.16%) GCP
8 4 (1.16%) PowerApps
9 3 (0.87%) Azure Data Factory
9 3 (0.87%) Azure Synapse Analytics
10 2 (0.58%) IaaS
10 2 (0.58%) Mimecast
10 2 (0.58%) SaaS
11 1 (0.29%) Cloud Computing
11 1 (0.29%) GitHub
11 1 (0.29%) PaaS
11 1 (0.29%) Power Automate
Communications & Networking
1 35 (10.12%) Firewall
2 20 (5.78%) TCP/IP
3 16 (4.62%) WAN
4 14 (4.05%) LAN
5 11 (3.18%) Wi-Fi
6 10 (2.89%) DHCP
7 9 (2.60%) DNS
8 8 (2.31%) Internet
8 8 (2.31%) Network Security
9 6 (1.73%) Skype
9 6 (1.73%) VPN
10 5 (1.45%) Cisco ASA
10 5 (1.45%) Cisco Firepower
10 5 (1.45%) MPLS
10 5 (1.45%) VoIP
11 4 (1.16%) SAN
11 4 (1.16%) SNMP
12 3 (0.87%) BGP
12 3 (0.87%) EIGRP
12 3 (0.87%) OSPF
Database & Business Intelligence
1 12 (3.47%) Power BI
2 9 (2.60%) Relational Database
2 9 (2.60%) SQL Server
3 8 (2.31%) GIS
4 6 (1.73%) Data Warehouse
5 4 (1.16%) BusinessObjects
6 3 (0.87%) Data Lake
6 3 (0.87%) SQL Server Analysis Services
6 3 (0.87%) SQL Server Integration Services
6 3 (0.87%) SQL Server Reporting Services
7 1 (0.29%) Amazon RDS
7 1 (0.29%) Azure SQL Database
7 1 (0.29%) SSDT
7 1 (0.29%) Tableau
Development Applications
1 3 (0.87%) JIRA
2 2 (0.58%) Eclipse
2 2 (0.58%) MSI
2 2 (0.58%) Rational Quality Manager
2 2 (0.58%) Rational Rhapsody
2 2 (0.58%) Rational Team Concert
3 1 (0.29%) GitLab
3 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 126 (36.42%) Social Skills
2 53 (15.32%) Analytical Skills
3 44 (12.72%) Finance
4 15 (4.34%) Organisational Skills
5 11 (3.18%) Pharmaceutical
6 10 (2.89%) Telecoms
7 8 (2.31%) Influencing Skills
8 7 (2.02%) Inclusion and Diversity
9 6 (1.73%) Legal
9 6 (1.73%) Presentation Skills
10 5 (1.45%) Back Office
10 5 (1.45%) Public Sector
11 3 (0.87%) Billing
11 3 (0.87%) French Language
11 3 (0.87%) German Language
11 3 (0.87%) Italian Language
11 3 (0.87%) Law
11 3 (0.87%) Spanish Language
12 2 (0.58%) Front Office
12 2 (0.58%) Manufacturing
Job Titles
1 72 (20.81%) Analyst
2 37 (10.69%) Support Engineer
3 29 (8.38%) Service Analyst
4 27 (7.80%) Service Desk Analyst
4 27 (7.80%) Service Manager
5 22 (6.36%) Consultant
6 21 (6.07%) IT Manager
6 21 (6.07%) Team Leader
7 19 (5.49%) Desktop Support
8 18 (5.20%) Senior Analyst
9 16 (4.62%) IT Support
10 15 (4.34%) 2nd Line Support
10 15 (4.34%) Network Engineer
10 15 (4.34%) Service Desk Specialist
11 14 (4.05%) 2nd Line Engineer
11 14 (4.05%) Architect
11 14 (4.05%) Desktop Engineer
11 14 (4.05%) Desktop Support Engineer
11 14 (4.05%) Infrastructure Manager
11 14 (4.05%) Support Analyst
Libraries, Frameworks & Software Standards
1 6 (1.73%) JSON
2 3 (0.87%) CSS
2 3 (0.87%) HTML
2 3 (0.87%) SOAP
2 3 (0.87%) Web Services
2 3 (0.87%) XML
3 2 (0.58%) AngularJS
3 2 (0.58%) JTS
3 2 (0.58%) REST
3 2 (0.58%) SAML
3 2 (0.58%) Twitter Bootstrap
4 1 (0.29%) .NET
4 1 (0.29%) ASP.NET
4 1 (0.29%) J2EE
4 1 (0.29%) Java RMI
4 1 (0.29%) jQuery
4 1 (0.29%) RESTful
4 1 (0.29%) SailPoint
4 1 (0.29%) ServiceStack
4 1 (0.29%) Velocity
Miscellaneous
1 30 (8.67%) Data Centre
2 27 (7.80%) Self-Motivation
3 19 (5.49%) Management Information System
3 19 (5.49%) Public Cloud
4 11 (3.18%) Driving Licence
5 10 (2.89%) Tandem
6 9 (2.60%) Data Protection Act
7 6 (1.73%) Mobile Computing
8 5 (1.45%) Enterprise Storage
9 4 (1.16%) Biotechnology
9 4 (1.16%) Housing Association
9 4 (1.16%) iPad
9 4 (1.16%) iPhone
10 3 (0.87%) CMDB
10 3 (0.87%) User Experience
10 3 (0.87%) Video Conferencing
11 2 (0.58%) Data Structures
12 1 (0.29%) Hedge funds
12 1 (0.29%) Life Science
12 1 (0.29%) PKI
Operating Systems
1 112 (32.37%) Windows
2 37 (10.69%) Windows Server
3 34 (9.83%) Windows 10
4 27 (7.80%) Mac OS
5 24 (6.94%) Android
6 18 (5.20%) Linux
7 14 (4.05%) Windows Server 2008
8 13 (3.76%) Mac OS X
9 11 (3.18%) Windows Server 2016
10 10 (2.89%) Windows Server 2012
11 9 (2.60%) Windows 7
11 9 (2.60%) Windows Server 2019
12 8 (2.31%) Windows XP
13 7 (2.02%) Red Hat Enterprise Linux
13 7 (2.02%) Windows 8
14 6 (1.73%) Apple iOS
14 6 (1.73%) Windows Server 2003
Processes & Methodologies
1 77 (22.25%) ITSM
2 74 (21.39%) Project Management
3 72 (20.81%) Problem-Solving
4 59 (17.05%) Agile Software Development
5 56 (16.18%) Incident Management
6 53 (15.32%) Service Delivery
7 42 (12.14%) Change Management
7 42 (12.14%) Service Management
8 34 (9.83%) Problem Management
9 33 (9.54%) Root Cause Analysis
10 22 (6.36%) Collaborative Working
10 22 (6.36%) Major Incident Management
11 21 (6.07%) Data Protection
11 21 (6.07%) ITIL V3
12 19 (5.49%) Cybersecurity
12 19 (5.49%) Infrastructure Engineering
13 18 (5.20%) Project Delivery
14 17 (4.91%) Continuous Improvement
15 16 (4.62%) Disaster Recovery
15 16 (4.62%) Time Management
Programming Languages
1 42 (12.14%) SQL
2 40 (11.56%) PowerShell
3 9 (2.60%) JavaScript
4 5 (1.45%) Java
5 4 (1.16%) C
5 4 (1.16%) Python
6 3 (0.87%) T-SQL
7 1 (0.29%) C#
7 1 (0.29%) Perl
7 1 (0.29%) PHP
7 1 (0.29%) Ruby
7 1 (0.29%) VB
7 1 (0.29%) VBScript
Qualifications
1 44 (12.72%) Microsoft Certification
2 38 (10.98%) Degree
2 38 (10.98%) ITIL Certification
3 37 (10.69%) Cisco Certification
4 31 (8.96%) CCNA
5 28 (8.09%) ITIL Foundation Certificate
6 23 (6.65%) Security Cleared
7 18 (5.20%) MCP
7 18 (5.20%) SC Cleared
8 12 (3.47%) BPSS Clearance
9 10 (2.89%) MCSA
10 9 (2.60%) CCNP
11 8 (2.31%) Computer Science Degree
12 7 (2.02%) CISSP
13 6 (1.73%) CCENT
13 6 (1.73%) MCSE
13 6 (1.73%) VMware Certified Professional (VCP)
14 4 (1.16%) DV Cleared
14 4 (1.16%) MBCS
14 4 (1.16%) PMP
Quality Assurance & Compliance
1 51 (14.74%) SLA
2 8 (2.31%) GDPR
2 8 (2.31%) ISO/IEC 27001
3 5 (1.45%) ISO/IEC 20000
3 5 (1.45%) PCI DSS
4 4 (1.16%) GRC
4 4 (1.16%) NIST
5 3 (0.87%) Cyber Essentials
5 3 (0.87%) ISO 14001
5 3 (0.87%) ISO 9001
5 3 (0.87%) QA
6 2 (0.58%) Accessibility
7 1 (0.29%) COBIT
7 1 (0.29%) ITGC
7 1 (0.29%) PMBOK
7 1 (0.29%) PMO
System Software
1 117 (33.82%) Active Directory
2 48 (13.87%) VMware Infrastructure
3 42 (12.14%) Hyper-V
4 5 (1.45%) KVM
5 4 (1.16%) Virtual Machines
6 3 (0.87%) VMware ESXi
6 3 (0.87%) vSphere
6 3 (0.87%) XenApp
7 2 (0.58%) Citrix Hypervisor
7 2 (0.58%) Microsoft App-V
7 2 (0.58%) Terminal Services
7 2 (0.58%) Virtual Desktop
7 2 (0.58%) XenDesktop
Systems Management
1 55 (15.90%) SCCM
2 39 (11.27%) Microsoft Intune
3 8 (2.31%) WSUS
4 4 (1.16%) AirWatch
4 4 (1.16%) Single Sign-On
5 2 (0.58%) Jamf Pro
6 1 (0.29%) Active Directory Federation Services
6 1 (0.29%) Ansible
6 1 (0.29%) FortiGate
6 1 (0.29%) Microsoft Clustering
6 1 (0.29%) Nessus
6 1 (0.29%) Norton AntiVirus
6 1 (0.29%) SCOM
6 1 (0.29%) SCOrch
6 1 (0.29%) vCenter Server
6 1 (0.29%) WMI
6 1 (0.29%) XenMobile
Vendors
1 150 (43.35%) Microsoft
2 70 (20.23%) VMware
3 41 (11.85%) ServiceNow
4 31 (8.96%) Cisco
5 28 (8.09%) Citrix
5 28 (8.09%) Oracle
6 27 (7.80%) Veeam
7 19 (5.49%) HP
8 13 (3.76%) Fortinet
9 12 (3.47%) Apple
9 12 (3.47%) CheckPoint
10 10 (2.89%) F5
10 10 (2.89%) Palo Alto
11 8 (2.31%) Remedy
12 7 (2.02%) Veritas
12 7 (2.02%) Zscaler
13 6 (1.73%) CommVault
14 4 (1.16%) BMC
14 4 (1.16%) Varonis
15 3 (0.87%) CyberArk