Period
to 28 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 28 January 2022 with a comparison to the same period in the previous 2 years.

ITIL
England > East of England
6 months to
28 Jan 2022
Same period 2021 Same period 2020
Rank 29 28 31
Rank change year-on-year -1 +3 -3
Permanent jobs citing ITIL 424 180 440
As % of all permanent jobs advertised in the East of England 7.13% 7.21% 7.22%
As % of the Processes & Methodologies category 7.74% 7.93% 7.89%
Number of salaries quoted 294 146 327
10th Percentile £25,000 £25,313 £24,150
25th Percentile £28,500 £29,500 £31,125
Median annual salary (50th Percentile) £43,000 £45,000 £42,500
Median % change year-on-year -4.44% +5.88% -5.56%
75th Percentile £57,500 £56,250 £57,500
90th Percentile £63,750 £70,000 £69,250
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,480 2,271 5,574
As % of all permanent IT jobs advertised in the East of England 92.15% 90.91% 91.44%
Number of salaries quoted 2,572 1,675 3,982
10th Percentile £27,500 £29,750 £27,500
25th Percentile £35,000 £37,500 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
Median % change year-on-year - - +5.26%
75th Percentile £65,000 £64,000 £62,500
90th Percentile £75,000 £77,500 £77,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

ITIL
Job Vacancy Trend in the East of England

Job postings citing ITIL as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITIL in the East of England

ITIL
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ITIL in the East of England.

Salary trend for ITIL in the East of England

ITIL
Salary Histogram in the East of England

Salary distribution for jobs citing ITIL in the East of England over the 6 months to 28 January 2022.

Salary histogram for ITIL in the East of England

ITIL
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the East of England region over the 6 months to 28 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +11 132 £40,000 +6.67% 36
Hertfordshire -22 111 £44,000 +4.14% 25
Essex +15 101 £50,000 -4.76% 18
Bedfordshire -7 57 £28,500 -34.48% 7
Suffolk -10 14 £36,750 -42.35% 6
Norfolk -9 9 £47,802 +47.08% 6
ITIL
England

For the 6 months to 28 January 2022, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITIL.

1 177 (41.75%) Social Skills
2 154 (36.32%) Microsoft
3 139 (32.78%) Active Directory
4 136 (32.08%) Windows
5 133 (31.37%) Microsoft 365
6 127 (29.95%) SLA
7 118 (27.83%) Service Management
8 106 (25.00%) Incident Management
9 96 (22.64%) ITSM
10 92 (21.70%) Azure
11 87 (20.52%) VMware
12 85 (20.05%) Security Cleared
13 84 (19.81%) Problem-Solving
14 76 (17.92%) Service Delivery
15 70 (16.51%) Project Management
15 70 (16.51%) Windows Server
16 66 (15.57%) VMware Infrastructure
17 63 (14.86%) Problem Management
17 63 (14.86%) Firewall
17 63 (14.86%) Agile Software Development
18 62 (14.62%) SCCM
19 61 (14.39%) Degree
20 59 (13.92%) Finance
20 59 (13.92%) Self-Motivation
21 53 (12.50%) Cisco
21 53 (12.50%) Microsoft Excel
22 52 (12.26%) Public Sector
22 52 (12.26%) Service Design
23 51 (12.03%) Analytical Skills
24 49 (11.56%) SQL

ITIL
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (8.25%) MS Exchange
2 28 (6.60%) SharePoint
3 7 (1.65%) Skype for Business
4 5 (1.18%) Oracle SOA Suite
5 4 (0.94%) Exchange Server 2013
6 3 (0.71%) Documentum
7 2 (0.47%) IIS
8 1 (0.24%) Confluence
8 1 (0.24%) Elasticsearch
8 1 (0.24%) Ethereum
8 1 (0.24%) OpenStack
8 1 (0.24%) Traefik
8 1 (0.24%) WebSphere
Applications
1 53 (12.50%) Microsoft Excel
2 39 (9.20%) Microsoft Office
3 9 (2.12%) Microsoft PowerPoint
4 6 (1.42%) Microsoft Project
5 4 (0.94%) MS Visio
Business Applications
1 8 (1.89%) Raiser's Edge
2 6 (1.42%) NetSuite
3 2 (0.47%) Remedy ITSM
4 1 (0.24%) Cognos Business Intelligence
4 1 (0.24%) Oracle EBS
4 1 (0.24%) PlanetPress Connect
4 1 (0.24%) SAP Business One
4 1 (0.24%) Sentinel
Cloud Services
1 133 (31.37%) Microsoft 365
2 92 (21.70%) Azure
3 46 (10.85%) AWS
4 33 (7.78%) Azure Active Directory
5 20 (4.72%) OneDrive
6 13 (3.07%) Power Platform
7 10 (2.36%) SaaS
8 9 (2.12%) Dynamics 365
8 9 (2.12%) PaaS
8 9 (2.12%) PowerApps
9 6 (1.42%) IaaS
10 4 (0.94%) GCP
11 3 (0.71%) Amazon EC2
11 3 (0.71%) Amazon S3
11 3 (0.71%) Mimecast
12 2 (0.47%) AWS Lambda
12 2 (0.47%) Azure Data Factory
12 2 (0.47%) Cloud Computing
12 2 (0.47%) Route 53
12 2 (0.47%) Virtual Private Cloud
Communications & Networking
1 63 (14.86%) Firewall
2 38 (8.96%) WAN
3 36 (8.49%) LAN
4 28 (6.60%) Skype
5 25 (5.90%) DHCP
6 23 (5.42%) DNS
7 21 (4.95%) TCP/IP
8 19 (4.48%) Network Security
9 17 (4.01%) SAN
10 12 (2.83%) NetScaler
11 11 (2.59%) Cisco Nexus
12 10 (2.36%) SD-WAN
12 10 (2.36%) VLAN
13 9 (2.12%) Cisco ASA
13 9 (2.12%) Cisco Firepower
13 9 (2.12%) Internet
13 9 (2.12%) VoIP
13 9 (2.12%) Wi-Fi
14 8 (1.89%) VPN
14 8 (1.89%) Wireless
Database & Business Intelligence
1 27 (6.37%) SQL Server
2 13 (3.07%) Relational Database
3 4 (0.94%) PostgreSQL
4 3 (0.71%) BusinessObjects
4 3 (0.71%) Data Warehouse
4 3 (0.71%) GIS
4 3 (0.71%) MongoDB
4 3 (0.71%) Power BI
5 2 (0.47%) Amazon RDS
5 2 (0.47%) Data Lake
5 2 (0.47%) InfluxDB
5 2 (0.47%) Oracle Database
5 2 (0.47%) SQL Server Analysis Services
5 2 (0.47%) SQL Server Integration Services
5 2 (0.47%) SQL Server Reporting Services
6 1 (0.24%) Azure SQL Database
6 1 (0.24%) EDRMS
6 1 (0.24%) NoSQL
6 1 (0.24%) OLTP
6 1 (0.24%) Redis
Development Applications
1 4 (0.94%) MSI
2 2 (0.47%) JIRA
3 1 (0.24%) Git (software)
3 1 (0.24%) GitLab
3 1 (0.24%) Jenkins
3 1 (0.24%) JMeter
3 1 (0.24%) Selenium
3 1 (0.24%) Serenity BDD
3 1 (0.24%) Travis CI
3 1 (0.24%) Visual Studio
General
1 177 (41.75%) Social Skills
2 59 (13.92%) Finance
3 52 (12.26%) Public Sector
4 51 (12.03%) Analytical Skills
5 32 (7.55%) Influencing Skills
6 21 (4.95%) Retail
7 18 (4.25%) Organisational Skills
8 12 (2.83%) Inclusion and Diversity
8 12 (2.83%) Telecoms
9 11 (2.59%) Pharmaceutical
10 9 (2.12%) Marketing
11 8 (1.89%) Advertising
11 8 (1.89%) Documentation Skills
12 7 (1.65%) Manufacturing
13 6 (1.42%) Back Office
13 6 (1.42%) Law
13 6 (1.42%) Local Government
14 5 (1.18%) Presentation Skills
15 4 (0.94%) Legal
16 2 (0.47%) Publishing
Job Titles
1 104 (24.53%) Analyst
2 42 (9.91%) Service Manager
3 40 (9.43%) IT Manager
4 35 (8.25%) Incident Analyst
4 35 (8.25%) Major Incident Analyst
5 32 (7.55%) Service Analyst
5 32 (7.55%) Service Desk Analyst
6 28 (6.60%) Team Leader
7 26 (6.13%) IT Engineer
8 24 (5.66%) Infrastructure Manager
8 24 (5.66%) Network Engineer
9 22 (5.19%) Support Engineer
10 20 (4.72%) Infrastructure Engineer
11 17 (4.01%) Service Desk Manager
12 16 (3.77%) IT Services Manager
13 15 (3.54%) 3rd Line Engineer
13 15 (3.54%) IT Project Leader
13 15 (3.54%) IT Support
13 15 (3.54%) Project Engineer
13 15 (3.54%) Project Leader
Libraries, Frameworks & Software Standards
1 4 (0.94%) LDAP
1 4 (0.94%) ServiceStack
2 2 (0.47%) CSS
2 2 (0.47%) HTML
2 2 (0.47%) JSON
2 2 (0.47%) SAML
2 2 (0.47%) SOAP
2 2 (0.47%) Web Services
2 2 (0.47%) XML
3 1 (0.24%) .NET
3 1 (0.24%) AngularJS
3 1 (0.24%) ASP.NET
3 1 (0.24%) COM
3 1 (0.24%) Java RMI
3 1 (0.24%) jQuery
3 1 (0.24%) OAuth
3 1 (0.24%) OpenID
3 1 (0.24%) REST
3 1 (0.24%) RESTful
3 1 (0.24%) SailPoint
Miscellaneous
1 59 (13.92%) Self-Motivation
2 36 (8.49%) Data Centre
3 19 (4.48%) Management Information System
4 11 (2.59%) Robotics
5 9 (2.12%) iPad
5 9 (2.12%) iPhone
6 8 (1.89%) Driving Licence
6 8 (1.89%) Handset
6 8 (1.89%) Public Cloud
7 6 (1.42%) Clustering
7 6 (1.42%) Life Science
7 6 (1.42%) Tandem
8 5 (1.18%) Enterprise Storage
8 5 (1.18%) Mobile App
8 5 (1.18%) Replication
9 4 (0.94%) Biotechnology
9 4 (0.94%) Blackberry
9 4 (0.94%) Data Protection Act
9 4 (0.94%) Housing Association
10 3 (0.71%) PKI
Operating Systems
1 136 (32.08%) Windows
2 70 (16.51%) Windows Server
3 47 (11.08%) Windows 10
4 32 (7.55%) Windows Server 2008
5 29 (6.84%) Android
6 25 (5.90%) Mac OS X
6 25 (5.90%) Windows 7
7 24 (5.66%) Linux
7 24 (5.66%) Windows Server 2019
8 22 (5.19%) Windows Server 2016
9 19 (4.48%) Mac OS
9 19 (4.48%) Windows Server 2012
10 5 (1.18%) Red Hat Enterprise Linux
11 3 (0.71%) Apple iOS
11 3 (0.71%) Windows Server 2003
12 2 (0.47%) Unix
12 2 (0.47%) Windows 8
13 1 (0.24%) CentOS
13 1 (0.24%) Debian
13 1 (0.24%) Ubuntu
Processes & Methodologies
1 118 (27.83%) Service Management
2 106 (25.00%) Incident Management
3 96 (22.64%) ITSM
4 84 (19.81%) Problem-Solving
5 76 (17.92%) Service Delivery
6 70 (16.51%) Project Management
7 63 (14.86%) Agile Software Development
7 63 (14.86%) Problem Management
8 52 (12.26%) Service Design
9 47 (11.08%) Major Incident Management
10 44 (10.38%) Analytics
11 39 (9.20%) Change Management
12 33 (7.78%) Infrastructure Engineering
13 32 (7.55%) Continuous Improvement
14 31 (7.31%) Root Cause Analysis
15 28 (6.60%) Line Management
16 27 (6.37%) Cybersecurity
17 22 (5.19%) Mentoring
18 18 (4.25%) Asset Management
18 18 (4.25%) Stakeholder Management
Programming Languages
1 49 (11.56%) SQL
2 43 (10.14%) PowerShell
3 8 (1.89%) Python
4 6 (1.42%) C
4 6 (1.42%) JavaScript
5 4 (0.94%) Bash
5 4 (0.94%) Java
6 2 (0.47%) C#
6 2 (0.47%) PHP
6 2 (0.47%) T-SQL
6 2 (0.47%) VB
7 1 (0.24%) Perl
7 1 (0.24%) PL/SQL
7 1 (0.24%) VBScript
Qualifications
1 85 (20.05%) Security Cleared
2 61 (14.39%) Degree
3 44 (10.38%) DBS Check
4 43 (10.14%) Microsoft Certification
5 40 (9.43%) Cisco Certification
6 39 (9.20%) SC Cleared
7 34 (8.02%) ITIL Foundation Certificate
8 32 (7.55%) CCNA
9 31 (7.31%) ITIL Certification
10 20 (4.72%) CCNP
11 13 (3.07%) MCP
12 12 (2.83%) MCSE
13 10 (2.36%) Computer Science Degree
14 9 (2.12%) BPSS Clearance
14 9 (2.12%) VMware Certified Professional (VCP)
15 8 (1.89%) MCSA
16 7 (1.65%) CISSP
17 6 (1.42%) DV Cleared
18 4 (0.94%) (ISC)2 CCSP
18 4 (0.94%) CCENT
Quality Assurance & Compliance
1 127 (29.95%) SLA
2 10 (2.36%) QA
3 8 (1.89%) ISO/IEC 27001
4 5 (1.18%) PMO
5 4 (0.94%) GDPR
5 4 (0.94%) NIST
6 3 (0.71%) COBIT
7 2 (0.47%) Cyber Essentials
8 1 (0.24%) Accessibility
8 1 (0.24%) GRC
8 1 (0.24%) ITGC
System Software
1 139 (32.78%) Active Directory
2 66 (15.57%) VMware Infrastructure
3 35 (8.25%) Hyper-V
4 12 (2.83%) vSphere
5 10 (2.36%) Virtual Desktop
6 8 (1.89%) VMware ESXi
7 6 (1.42%) Virtual Machines
7 6 (1.42%) XenApp
8 5 (1.18%) VMware Workstation
8 5 (1.18%) XenDesktop
9 3 (0.71%) KVM
9 3 (0.71%) Microsoft Virtual Server
9 3 (0.71%) Virtual Servers
10 2 (0.47%) Citrix Hypervisor
10 2 (0.47%) Docker
10 2 (0.47%) Microsoft App-V
11 1 (0.24%) Shibboleth
11 1 (0.24%) Terminal Services
Systems Management
1 62 (14.62%) SCCM
2 23 (5.42%) Microsoft Intune
3 7 (1.65%) SCVMM
3 7 (1.65%) Single Sign-On
4 5 (1.18%) Active Directory Federation Services
4 5 (1.18%) WSUS
5 4 (0.94%) FortiGate
5 4 (0.94%) SCOM
6 3 (0.71%) AirWatch
6 3 (0.71%) Kubernetes
6 3 (0.71%) WMI
7 2 (0.47%) Ansible
7 2 (0.47%) CSIRT
7 2 (0.47%) Grafana
7 2 (0.47%) Jamf Pro
7 2 (0.47%) McAfee ePO
7 2 (0.47%) Terraform
8 1 (0.24%) Cobbler
8 1 (0.24%) Nessus
8 1 (0.24%) Puppet
Vendors
1 154 (36.32%) Microsoft
2 87 (20.52%) VMware
3 53 (12.50%) Cisco
4 39 (9.20%) Citrix
4 39 (9.20%) NEC
4 39 (9.20%) Northgate
5 30 (7.08%) Veeam
6 29 (6.84%) Oracle
6 29 (6.84%) ServiceNow
7 28 (6.60%) HP
8 27 (6.37%) CheckPoint
8 27 (6.37%) F5
8 27 (6.37%) Palo Alto
9 25 (5.90%) Apple
10 23 (5.42%) Fortinet
11 10 (2.36%) Dell
11 10 (2.36%) Google
11 10 (2.36%) Sophos
12 6 (1.42%) JD Edwards
13 5 (1.18%) Juniper