Period
to 19 September 2018

The median contractor rate for a Desktop Support was £140 per day in advertised job vacancies in the East of England during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > East of England
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 83 106 97
Rank change year-on-year +23 -9 +3
Contract jobs requiring a Desktop Support 142 100 102
As % of all contract IT jobs advertised in the East of England 2.82% 2.05% 2.03%
As % of the Job Titles category 3.00% 2.18% 2.12%
Number of daily rates quoted 65 49 53
East of England median daily rate £140 £130 £145
Median daily rate % change year-on-year +7.69% -10.34% -13.83%
10th Percentile £114 £103 £101
90th Percentile £303 £420 £313
England median daily rate £175 £175 £175
Number of hourly rates quoted 47 28 25
East of England median hourly rate £16.00 £15.00 £15.25
Median hourly rate % change year-on-year +6.67% -1.64% -1.61%
10th Percentile £11.17 £11.18 £11.28
90th Percentile £21.35 £17.60 £19.20
England median hourly rate £17.50 £14.50 £15.00
% change year-on-year +20.69% -3.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,739 4,585 4,820
% of contract IT jobs with a recognized job title 94.07% 93.95% 95.96%
Number of daily rates quoted 2,749 2,679 2,761
East of England median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £190 £212 £200
90th Percentile £575 £575 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 322 364 386
East of England median hourly rate £17.32 £18.00 £20.00
Median hourly rate % change year-on-year -3.78% -10.00% -2.44%
10th Percentile £11.50 £11.00 £11.11
90th Percentile £47.50 £46.85 £46.00
England median hourly rate £18.50 £18.70 £19.00
% change year-on-year -1.07% -1.58% +5.67%

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the East of England.

Contractor daily rate trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 19 September 2018.

Contractor daily rate histogram for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the East of England.

Contractor hourly rate trend for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 19 September 2018.

Contractor hourly rate histogram for Desktop Support in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +20 60 £170 +19.30% 2
Cambridgeshire -14 24 £180 +1.41% 4
Bedfordshire +22 21 £139 -60.00%
Essex +1 19 £255 +75.86%
Norfolk +22 12 £200 +81.82% 2
Suffolk -11 6 £131 +14.77%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 September 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Desktop Support in the job title.

1 99 (69.72%) Windows
2 63 (44.37%) Active Directory
3 55 (38.73%) Microsoft
4 54 (38.03%) Windows 7
5 45 (31.69%) Windows 10
6 37 (26.06%) Microsoft Office
7 27 (19.01%) Office 365
8 25 (17.61%) Windows XP
9 23 (16.20%) Migration
10 18 (12.68%) SCCM
10 18 (12.68%) Security Cleared
11 17 (11.97%) SC Cleared
11 17 (11.97%) Time Management
12 15 (10.56%) Break/Fix
13 12 (8.45%) ITIL
14 11 (7.75%) Apple
14 11 (7.75%) VMware
14 11 (7.75%) Windows 8
15 10 (7.04%) Microsoft Excel
16 9 (6.34%) HP
17 8 (5.63%) Software Deployment
17 8 (5.63%) Citrix
17 8 (5.63%) SLA
18 7 (4.93%) Google
18 7 (4.93%) Apple iOS
18 7 (4.93%) Problem-Solving
19 6 (4.23%) Windows Server
19 6 (4.23%) Incident Management
19 6 (4.23%) LAN
19 6 (4.23%) Microsoft Certification

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.11%) MS Exchange
1 3 (2.11%) Skype for Business
2 2 (1.41%) Exchange Server 2003
2 2 (1.41%) Exchange Server 2013
2 2 (1.41%) SharePoint
3 1 (0.70%) GroupWise
3 1 (0.70%) IBM Notes
Applications
1 37 (26.06%) Microsoft Office
2 10 (7.04%) Microsoft Excel
3 5 (3.52%) Microsoft PowerPoint
Business Applications
1 1 (0.70%) SystmOne
Cloud Services
1 27 (19.01%) Office 365
2 3 (2.11%) Microsoft Azure
2 3 (2.11%) OneDrive
3 1 (0.70%) Cloud Computing
3 1 (0.70%) Mimecast
3 1 (0.70%) SaaS
Communications & Networking
1 6 (4.23%) LAN
2 5 (3.52%) Skype
2 5 (3.52%) WAN
3 4 (2.82%) DHCP
3 4 (2.82%) DNS
3 4 (2.82%) Firewall
4 3 (2.11%) Internet
4 3 (2.11%) VoIP
4 3 (2.11%) VPN
4 3 (2.11%) Wi-Fi
5 2 (1.41%) 3G
5 2 (1.41%) ADSL
5 2 (1.41%) NetScaler
5 2 (1.41%) Remote Desktop
5 2 (1.41%) Wireless
6 1 (0.70%) Ethernet
6 1 (0.70%) WebEx
6 1 (0.70%) WLAN
Database & Business Intelligence
1 1 (0.70%) Electronic Patient Records
1 1 (0.70%) GIS
1 1 (0.70%) SQL Server
Development Applications
1 1 (0.70%) Hudson
General
1 5 (3.52%) Retail
2 3 (2.11%) Finance
2 3 (2.11%) Publishing
3 2 (1.41%) Banking
3 2 (1.41%) Manufacturing
3 2 (1.41%) Pharmaceutical
3 2 (1.41%) Telecoms
4 1 (0.70%) Advertising
4 1 (0.70%) Aerospace
4 1 (0.70%) Automotive
4 1 (0.70%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.70%) .NET
1 1 (0.70%) ASP.NET
1 1 (0.70%) WCF
1 1 (0.70%) Web Services
1 1 (0.70%) WinForms
1 1 (0.70%) WPF
Miscellaneous
1 5 (3.52%) Analytical Skills
1 5 (3.52%) Fat Client
1 5 (3.52%) Thin Client
2 3 (2.11%) Driving Licence
2 3 (2.11%) Self-Motivation
2 3 (2.11%) Video Conferencing
3 2 (1.41%) Chip and PIN
3 2 (1.41%) Mobile App
3 2 (1.41%) NHS
4 1 (0.70%) Client/Server
4 1 (0.70%) e-Health
4 1 (0.70%) Life Science
4 1 (0.70%) LIMS
4 1 (0.70%) Management Information System
4 1 (0.70%) PACS
4 1 (0.70%) Smartcard
Operating Systems
1 99 (69.72%) Windows
2 54 (38.03%) Windows 7
3 45 (31.69%) Windows 10
4 25 (17.61%) Windows XP
5 11 (7.75%) Windows 8
6 7 (4.93%) Apple iOS
7 6 (4.23%) Windows Server
8 5 (3.52%) Android
8 5 (3.52%) Windows Vista
9 3 (2.11%) Mac OS
9 3 (2.11%) Mac OS X
10 2 (1.41%) Windows 2000
11 1 (0.70%) Windows Server 2003
11 1 (0.70%) Windows Server 2008
Processes & Methodologies
1 23 (16.20%) Migration
2 17 (11.97%) Time Management
3 15 (10.56%) Break/Fix
4 12 (8.45%) ITIL
5 8 (5.63%) Software Deployment
6 7 (4.93%) Problem-Solving
7 6 (4.23%) Incident Management
8 5 (3.52%) Service Management
9 4 (2.82%) Asset Management
10 3 (2.11%) Service Delivery
10 3 (2.11%) User Acceptance Testing
11 2 (1.41%) Customer Requirements
11 2 (1.41%) Data Migration
11 2 (1.41%) Information Security
11 2 (1.41%) Infrastructure Engineering
11 2 (1.41%) ITIL V2
11 2 (1.41%) Mobile Device Management
11 2 (1.41%) Risk Assessment
11 2 (1.41%) Security Patching
11 2 (1.41%) Task Automation
Programming Languages
1 3 (2.11%) PowerShell
2 1 (0.70%) C#
2 1 (0.70%) SQL
Qualifications
1 18 (12.68%) Security Cleared
2 17 (11.97%) SC Cleared
3 6 (4.23%) Microsoft Certification
4 2 (1.41%) MCSE
5 1 (0.70%) Degree
5 1 (0.70%) MCP
5 1 (0.70%) MCSA
Quality Assurance & Compliance
1 8 (5.63%) SLA
2 2 (1.41%) GxP
3 1 (0.70%) HL7
3 1 (0.70%) IEC 62304
System Software
1 63 (44.37%) Active Directory
2 2 (1.41%) BitLocker
2 2 (1.41%) Hyper-V
3 1 (0.70%) Microsoft App-V
3 1 (0.70%) Terminal Server
3 1 (0.70%) XenApp
3 1 (0.70%) XenDesktop
Systems Management
1 18 (12.68%) SCCM
2 3 (2.11%) Backup Exec
2 3 (2.11%) Systems Management Server (SMS)
3 1 (0.70%) Microsoft Intune
3 1 (0.70%) SCOM
Vendors
1 55 (38.73%) Microsoft
2 11 (7.75%) Apple
2 11 (7.75%) VMware
3 9 (6.34%) HP
4 8 (5.63%) Citrix
5 7 (4.93%) Google
6 5 (3.52%) ServiceNow
6 5 (3.52%) Sophos
7 4 (2.82%) Dell
8 3 (2.11%) Altiris
8 3 (2.11%) Cisco
8 3 (2.11%) Samsung
8 3 (2.11%) Snow
8 3 (2.11%) SOTI
9 2 (1.41%) BT
9 2 (1.41%) Computacenter
9 2 (1.41%) Remedy
9 2 (1.41%) Splunk
9 2 (1.41%) Xerox
10 1 (0.70%) Mercator