Period
to 16 November 2018

The median contractor rate for a Desktop Support was £140 per day in advertised job vacancies in the East of England during the 6 months to 16 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > East of England
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 86 122 110
Rank change year-on-year +36 -12 -18
Contract jobs requiring a Desktop Support 130 93 90
As % of all contract IT jobs advertised in the East of England 2.55% 1.80% 1.84%
As % of the Job Titles category 2.72% 1.92% 1.92%
Number of daily rates quoted 66 45 44
East of England median daily rate £140 £145 £148
Median daily rate % change year-on-year -3.45% -1.69% -9.23%
10th Percentile £113 £105 £95
90th Percentile £250 £394 £257
England median daily rate £175 £170 £175
% change year-on-year +2.94% -2.86% -
Number of hourly rates quoted 35 25 24
East of England median hourly rate £16.00 £15.50 £14.88
Median hourly rate % change year-on-year +3.23% +4.20% -5.94%
10th Percentile £12.63 £11.10 £10.54
90th Percentile £17.50 £17.69 £17.68
England median hourly rate £17.50 £15.38 £14.57
% change year-on-year +13.82% +5.56% -7.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,781 4,855 4,685
% of contract IT jobs with a recognized job title 93.82% 94.13% 95.87%
Number of daily rates quoted 2,833 2,782 2,700
East of England median daily rate £425 £413 £388
Median daily rate % change year-on-year +3.03% +6.45% +0.65%
10th Percentile £200 £200 £202
90th Percentile £588 £575 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 305 382 383
East of England median hourly rate £17.38 £18.00 £22.50
Median hourly rate % change year-on-year -3.47% -20.00% +7.14%
10th Percentile £12.00 £11.13 £11.28
90th Percentile £47.95 £47.50 £46.00
England median hourly rate £18.28 £18.70 £18.00
% change year-on-year -2.23% +3.89% +1.21%

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the East of England.

Contractor daily rate trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 16 November 2018.

Contractor daily rate histogram for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the East of England.

Contractor hourly rate trend for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 16 November 2018.

Contractor hourly rate histogram for Desktop Support in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +22 53 £165 +4.76% 3
Cambridgeshire -7 21 £180 - 5
Essex -12 19 £135 -3.57% 1
Bedfordshire +24 16 £150 -42.31%
Norfolk +19 16 £140 +27.27%
Suffolk -3 5 £128 +4.51% 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 16 November 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Desktop Support in the job title.

1 85 (65.38%) Windows
2 64 (49.23%) Active Directory
3 50 (38.46%) Microsoft
4 48 (36.92%) Windows 7
5 37 (28.46%) Microsoft Office
6 35 (26.92%) Windows 10
7 32 (24.62%) Office 365
8 23 (17.69%) SCCM
9 21 (16.15%) Migration
9 21 (16.15%) Security Cleared
10 20 (15.38%) SC Cleared
11 18 (13.85%) Windows XP
12 13 (10.00%) Break/Fix
13 12 (9.23%) Software Deployment
13 12 (9.23%) Windows 8
14 10 (7.69%) Skype
15 9 (6.92%) ITIL
16 8 (6.15%) SLA
16 8 (6.15%) Apple
16 8 (6.15%) Time Management
16 8 (6.15%) Skype for Business
17 7 (5.38%) Analytical Skills
17 7 (5.38%) Problem-Solving
17 7 (5.38%) Windows Server
17 7 (5.38%) Google
17 7 (5.38%) VMware
18 6 (4.62%) Incident Management
18 6 (4.62%) Citrix
18 6 (4.62%) LAN
18 6 (4.62%) Microsoft Excel

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.15%) Skype for Business
2 2 (1.54%) IBM Notes
2 2 (1.54%) MS Exchange
2 2 (1.54%) SharePoint
3 1 (0.77%) Exchange Server 2003
3 1 (0.77%) Exchange Server 2013
3 1 (0.77%) GroupWise
Applications
1 37 (28.46%) Microsoft Office
2 6 (4.62%) Microsoft Excel
3 3 (2.31%) Microsoft PowerPoint
4 1 (0.77%) CATIA
4 1 (0.77%) Microsoft Project
Business Applications
1 1 (0.77%) Remedy ITSM
1 1 (0.77%) SystmOne
Cloud Services
1 32 (24.62%) Office 365
2 5 (3.85%) OneDrive
3 4 (3.08%) Microsoft Azure
4 2 (1.54%) Mimecast
5 1 (0.77%) Cloud Computing
Communications & Networking
1 10 (7.69%) Skype
2 6 (4.62%) LAN
3 4 (3.08%) DHCP
3 4 (3.08%) DNS
3 4 (3.08%) WAN
4 3 (2.31%) VoIP
4 3 (2.31%) Wi-Fi
5 2 (1.54%) 3G
5 2 (1.54%) Firewall
5 2 (1.54%) NetScaler
5 2 (1.54%) Remote Desktop
5 2 (1.54%) VPN
6 1 (0.77%) ADSL
6 1 (0.77%) Cisco IPT
6 1 (0.77%) Ethernet
6 1 (0.77%) Internet
6 1 (0.77%) SSL
6 1 (0.77%) TCP/IP
6 1 (0.77%) Wireless
6 1 (0.77%) WLAN
Database & Business Intelligence
1 1 (0.77%) Electronic Patient Records
Development Applications
1 1 (0.77%) Hudson
General
1 5 (3.85%) Finance
2 3 (2.31%) Publishing
2 3 (2.31%) Retail
3 2 (1.54%) Manufacturing
3 2 (1.54%) Pharmaceutical
3 2 (1.54%) Telecoms
4 1 (0.77%) Aerospace
4 1 (0.77%) Automotive
4 1 (0.77%) French Language
4 1 (0.77%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.77%) .NET
1 1 (0.77%) ASP.NET
1 1 (0.77%) WCF
1 1 (0.77%) Web Services
1 1 (0.77%) WinForms
1 1 (0.77%) WPF
Miscellaneous
1 7 (5.38%) Analytical Skills
2 5 (3.85%) Fat Client
2 5 (3.85%) Thin Client
3 3 (2.31%) Self-Motivation
4 2 (1.54%) Mobile App
4 2 (1.54%) NHS
4 2 (1.54%) Video Conferencing
5 1 (0.77%) AS400
5 1 (0.77%) Client/Server
5 1 (0.77%) Driving Licence
5 1 (0.77%) e-Health
5 1 (0.77%) Life Science
5 1 (0.77%) LIMS
5 1 (0.77%) Management Information System
5 1 (0.77%) PACS
5 1 (0.77%) Smartcard
5 1 (0.77%) Smartphone
Operating Systems
1 85 (65.38%) Windows
2 48 (36.92%) Windows 7
3 35 (26.92%) Windows 10
4 18 (13.85%) Windows XP
5 12 (9.23%) Windows 8
6 7 (5.38%) Windows Server
7 6 (4.62%) Apple iOS
8 4 (3.08%) Android
9 3 (2.31%) Mac OS
9 3 (2.31%) Windows 2000
10 2 (1.54%) Mac OS X
11 1 (0.77%) Windows Server 2003
11 1 (0.77%) Windows Server 2008
11 1 (0.77%) Windows Server 2012
11 1 (0.77%) Windows Vista
Processes & Methodologies
1 21 (16.15%) Migration
2 13 (10.00%) Break/Fix
3 12 (9.23%) Software Deployment
4 9 (6.92%) ITIL
5 8 (6.15%) Time Management
6 7 (5.38%) Problem-Solving
7 6 (4.62%) Incident Management
8 5 (3.85%) Asset Management
9 4 (3.08%) Risk Assessment
9 4 (3.08%) Service Management
9 4 (3.08%) User Acceptance Testing
10 3 (2.31%) Service Delivery
11 2 (1.54%) Data Migration
11 2 (1.54%) ITIL V2
11 2 (1.54%) ITSM
11 2 (1.54%) Mobile Device Management
11 2 (1.54%) PRINCE2
11 2 (1.54%) Project Management
11 2 (1.54%) Security Patching
12 1 (0.77%) Patch Management
Programming Languages
1 5 (3.85%) PowerShell
2 1 (0.77%) C#
2 1 (0.77%) VBScript
Qualifications
1 21 (16.15%) Security Cleared
2 20 (15.38%) SC Cleared
3 3 (2.31%) Microsoft Certification
4 1 (0.77%) Degree
4 1 (0.77%) MCSE
4 1 (0.77%) Network+ Certification
Quality Assurance & Compliance
1 8 (6.15%) SLA
2 1 (0.77%) HL7
2 1 (0.77%) IEC 62304
System Software
1 64 (49.23%) Active Directory
2 2 (1.54%) BitLocker
3 1 (0.77%) Hyper-V
3 1 (0.77%) Microsoft App-V
3 1 (0.77%) VMware Infrastructure
3 1 (0.77%) XenApp
3 1 (0.77%) XenDesktop
Systems Management
1 23 (17.69%) SCCM
2 3 (2.31%) Systems Management Server (SMS)
3 2 (1.54%) Backup Exec
3 2 (1.54%) Microsoft Intune
3 2 (1.54%) SCOM
Vendors
1 50 (38.46%) Microsoft
2 8 (6.15%) Apple
3 7 (5.38%) Google
3 7 (5.38%) VMware
4 6 (4.62%) Citrix
5 5 (3.85%) Cisco
5 5 (3.85%) HP
5 5 (3.85%) Sophos
6 4 (3.08%) ServiceNow
7 3 (2.31%) Samsung
7 3 (2.31%) Snow
7 3 (2.31%) SOTI
8 2 (1.54%) Altiris
8 2 (1.54%) Dell
8 2 (1.54%) Remedy
8 2 (1.54%) Splunk
8 2 (1.54%) Xerox
9 1 (0.77%) Avaya
9 1 (0.77%) Lotus
9 1 (0.77%) Novell