Period
to 26 April 2018

The median contractor rate for a Desktop Support was £143 per day in advertised job vacancies in the East of England during the 6 months to 26 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > East of England
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 109 122 77
Rank change year-on-year +13 -45 -1
Contract jobs requiring a Desktop Support 86 70 125
As % of all contract IT jobs advertised in the East of England 1.95% 1.62% 2.48%
As % of the Job Titles category 2.05% 1.70% 2.58%
Number of daily rates quoted 44 37 56
East of England median daily rate £143 £145 £165
Median daily rate % change year-on-year -1.72% -12.12% +3.13%
10th Percentile £112 £100 £105
90th Percentile £223 £300 £300
England median daily rate £175 £168 £175
% change year-on-year +4.48% -4.29% -
Number of hourly rates quoted 30 24 42
East of England median hourly rate £15.86 £14.00 £17.50
Median hourly rate % change year-on-year +13.29% -20.00% +16.67%
10th Percentile £11.17 £11.30 £11.29
90th Percentile £19.15 £17.50 £23.25
England median hourly rate £15.86 £15.00 £16.15
% change year-on-year +5.73% -7.12% +7.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,186 4,112 4,845
% of contract IT jobs with a recognized job title 94.92% 95.05% 96.17%
Number of daily rates quoted 2,369 2,447 2,859
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -
10th Percentile £200 £200 £213
90th Percentile £588 £563 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 295 332 395
East of England median hourly rate £16.63 £22.68 £21.00
Median hourly rate % change year-on-year -26.66% +7.98% +6.33%
10th Percentile £10.66 £10.51 £10.50
90th Percentile £46.50 £47.50 £50.68
England median hourly rate £18.68 £19.00 £19.00
% change year-on-year -1.68% - +11.76%

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the East of England.

Contractor daily rate trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 26 April 2018.

Contractor daily rate histogram for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the East of England.

Contractor hourly rate trend for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 26 April 2018.

Contractor hourly rate histogram for Desktop Support in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire 0 31 £190 +21.60% 6
Cambridgeshire -7 22 £118 -9.62% 3
Bedfordshire +1 17 £139 -4.14% 3
Norfolk -2 10 £150 +3.45% 1
Essex +2 4 £400 +175.86% 2
Suffolk -6 2 £131 -68.28%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 26 April 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Desktop Support in the job title.

1 49 (56.98%) Windows
2 31 (36.05%) Microsoft
3 23 (26.74%) Active Directory
4 22 (25.58%) Office 365
5 21 (24.42%) Windows 7
5 21 (24.42%) Windows 10
5 21 (24.42%) Microsoft Office
6 14 (16.28%) SCCM
7 12 (13.95%) Microsoft Excel
7 12 (13.95%) Microsoft Certification
8 11 (12.79%) Windows XP
8 11 (12.79%) HP
9 10 (11.63%) SLA
9 10 (11.63%) Time Management
9 10 (11.63%) Migration
10 9 (10.47%) VMware
11 8 (9.30%) SC Cleared
11 8 (9.30%) Security Cleared
11 8 (9.30%) Microsoft PowerPoint
11 8 (9.30%) MCP
11 8 (9.30%) Windows 8
12 7 (8.14%) ITIL
12 7 (8.14%) MCSE
12 7 (8.14%) LAN
12 7 (8.14%) Citrix
13 6 (6.98%) Apple
13 6 (6.98%) Windows Server
13 6 (6.98%) Break/Fix
13 6 (6.98%) Apple iOS
14 5 (5.81%) Skype for Business

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.81%) Skype for Business
2 4 (4.65%) MS Exchange
3 3 (3.49%) SharePoint
4 2 (2.33%) IBM Notes
Applications
1 21 (24.42%) Microsoft Office
2 12 (13.95%) Microsoft Excel
3 8 (9.30%) Microsoft PowerPoint
4 1 (1.16%) MS Visio
4 1 (1.16%) Spreadsheet
Cloud Services
1 22 (25.58%) Office 365
2 5 (5.81%) OneDrive
3 3 (3.49%) SaaS
4 1 (1.16%) Microsoft Azure
Communications & Networking
1 7 (8.14%) LAN
2 5 (5.81%) DNS
2 5 (5.81%) Firewall
2 5 (5.81%) WAN
3 4 (4.65%) Skype
3 4 (4.65%) Wireless
4 3 (3.49%) Internet
4 3 (3.49%) VPN
5 2 (2.33%) DHCP
5 2 (2.33%) HTTP
5 2 (2.33%) SMTP
5 2 (2.33%) TCP/IP
5 2 (2.33%) VoIP
5 2 (2.33%) WebEx
5 2 (2.33%) Wi-Fi
6 1 (1.16%) ADSL
6 1 (1.16%) DSL
6 1 (1.16%) Unified Communications
Database & Business Intelligence
1 1 (1.16%) GIS
General
1 3 (3.49%) Finance
1 3 (3.49%) Telecoms
2 2 (2.33%) Banking
3 1 (1.16%) Advertising
3 1 (1.16%) Financial Institution
3 1 (1.16%) Publishing
3 1 (1.16%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.16%) Middleware
Miscellaneous
1 5 (5.81%) Analytical Skills
2 4 (4.65%) BYOD
2 4 (4.65%) iPhone
3 3 (3.49%) Data Centre
3 3 (3.49%) Driving Licence
3 3 (3.49%) Fat Client
3 3 (3.49%) Management Information System
3 3 (3.49%) Thin Client
4 2 (2.33%) Chip and PIN
5 1 (1.16%) Blackberry
5 1 (1.16%) Self-Motivation
5 1 (1.16%) Smartphone
5 1 (1.16%) Video Conferencing
Operating Systems
1 49 (56.98%) Windows
2 21 (24.42%) Windows 10
2 21 (24.42%) Windows 7
3 11 (12.79%) Windows XP
4 8 (9.30%) Windows 8
5 6 (6.98%) Apple iOS
5 6 (6.98%) Windows Server
6 5 (5.81%) Android
7 4 (4.65%) Windows Vista
8 1 (1.16%) Mac OS X
8 1 (1.16%) Windows 2000
8 1 (1.16%) Windows Server 2003
8 1 (1.16%) Windows Server 2008
8 1 (1.16%) Windows Server 2012
Processes & Methodologies
1 10 (11.63%) Migration
1 10 (11.63%) Time Management
2 7 (8.14%) ITIL
3 6 (6.98%) Break/Fix
4 5 (5.81%) Problem-Solving
5 4 (4.65%) Business Continuity
5 4 (4.65%) Ticket Management
6 3 (3.49%) Change Management
7 2 (2.33%) Cybersecurity
7 2 (2.33%) Information Security
7 2 (2.33%) ITSM
7 2 (2.33%) Knowledge Management
7 2 (2.33%) Line Management
7 2 (2.33%) Mathematics
7 2 (2.33%) Server Virtualisation
7 2 (2.33%) Service Management
7 2 (2.33%) Software Distribution
8 1 (1.16%) Active Listening
8 1 (1.16%) IT Audit
8 1 (1.16%) Virtual Environments
Programming Languages
1 3 (3.49%) C
2 2 (2.33%) SQL
Qualifications
1 12 (13.95%) Microsoft Certification
2 8 (9.30%) MCP
2 8 (9.30%) SC Cleared
2 8 (9.30%) Security Cleared
3 7 (8.14%) MCSE
4 4 (4.65%) Cisco Certification
4 4 (4.65%) Degree
5 3 (3.49%) MCSA
6 2 (2.33%) A+ Certification
6 2 (2.33%) CCNA
6 2 (2.33%) CCNP
6 2 (2.33%) ITIL Certification
6 2 (2.33%) MCDST
Quality Assurance & Compliance
1 10 (11.63%) SLA
System Software
1 23 (26.74%) Active Directory
2 4 (4.65%) VMware Infrastructure
3 2 (2.33%) Hyper-V
3 2 (2.33%) XenApp
3 2 (2.33%) XenDesktop
4 1 (1.16%) Microsoft App-V
Systems Management
1 14 (16.28%) SCCM
2 1 (1.16%) NetBackup
Vendors
1 31 (36.05%) Microsoft
2 11 (12.79%) HP
3 9 (10.47%) VMware
4 7 (8.14%) Citrix
5 6 (6.98%) Apple
6 5 (5.81%) Dell
7 3 (3.49%) Cisco
8 2 (2.33%) Altiris
8 2 (2.33%) BT
8 2 (2.33%) IBM
9 1 (1.16%) Concur
9 1 (1.16%) Fujitsu
9 1 (1.16%) Remedy
9 1 (1.16%) Salesforce.com
9 1 (1.16%) ServiceNow
9 1 (1.16%) Symantec