Period
to 15 February 2019

The median contractor rate for a Desktop Support was £180 per day in advertised job vacancies in the East of England during the 6 months to 15 February 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > East of England
6 months to
15 Feb 2019
Same period 2018 Same period 2017
Rank 128 159 137
Rank change year-on-year +31 -22 -28
Contract jobs requiring a Desktop Support 54 44 48
As % of all contract IT jobs advertised in the East of England 1.26% 0.93% 1.08%
As % of the Job Titles category 1.34% 0.98% 1.12%
Number of daily rates quoted 31 28 19
East of England median daily rate £180 £145 £145
Median daily rate % change year-on-year +24.14% - -0.68%
10th Percentile £113 £106 £88
90th Percentile £250 £217 £240
England median daily rate £170 £150 £160
% change year-on-year +13.33% -6.25% -
Number of hourly rates quoted 12 5 16
East of England median hourly rate £16.00 £15.86 £15.25
Median hourly rate % change year-on-year +0.88% +4.00% -19.74%
10th Percentile £13.18 £14.72 £10.56
90th Percentile £19.98 £20.65 £17.50
England median hourly rate £16.00 £16.22 £15.25
% change year-on-year -1.33% +6.33% -4.69%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,025 4,480 4,271
% of contract IT jobs with a recognized job title 93.95% 94.88% 95.93%
Number of daily rates quoted 2,350 2,580 2,462
East of England median daily rate £425 £418 £400
Median daily rate % change year-on-year +1.80% +4.38% -
10th Percentile £200 £200 £200
90th Percentile £588 £582 £545
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 278 307 337
East of England median hourly rate £16.25 £19.00 £20.00
Median hourly rate % change year-on-year -14.47% -5.00% -13.04%
10th Percentile £10.64 £10.65 £11.00
90th Percentile £50.50 £47.90 £47.50
England median hourly rate £18.70 £18.70 £18.50
% change year-on-year - +1.08% -

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the East of England.

Contractor daily rate trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 15 February 2019.

Contractor daily rate histogram for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the East of England.

Contractor hourly rate trend for Desktop Support in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 15 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +14 18 £161 +40.22% 1
Hertfordshire +12 13 £208 +29.69% 1
Norfolk +17 11 £213 -10.53%
Bedfordshire +9 6 £170 +24.42% 1
Essex -19 3 £240 +65.52%
Suffolk - 3 £123 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 15 February 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Desktop Support in the job title.

1 38 (70.37%) Windows
2 26 (48.15%) Active Directory
3 20 (37.04%) Microsoft Office
3 20 (37.04%) Windows 7
3 20 (37.04%) Office 365
4 18 (33.33%) Windows 10
5 16 (29.63%) Microsoft
6 13 (24.07%) Windows XP
7 10 (18.52%) Windows 8
7 10 (18.52%) TCP/IP
8 9 (16.67%) Migration
9 7 (12.96%) Analytical Skills
9 7 (12.96%) Finance
10 6 (11.11%) SCCM
11 5 (9.26%) Problem-Solving
11 5 (9.26%) Android
11 5 (9.26%) Fat Client
11 5 (9.26%) Skype
11 5 (9.26%) Skype for Business
11 5 (9.26%) ITSM
11 5 (9.26%) SLA
11 5 (9.26%) MS Exchange
11 5 (9.26%) Thin Client
11 5 (9.26%) Windows Server 2003
12 4 (7.41%) Internet
12 4 (7.41%) Linux
12 4 (7.41%) LDAP
12 4 (7.41%) Risk Assessment
12 4 (7.41%) Microsoft Azure
12 4 (7.41%) Mac OS

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.26%) MS Exchange
1 5 (9.26%) Skype for Business
2 1 (1.85%) IBM Notes
Applications
1 20 (37.04%) Microsoft Office
2 2 (3.70%) Microsoft Excel
2 2 (3.70%) Microsoft PowerPoint
3 1 (1.85%) Microsoft Project
Business Applications
1 2 (3.70%) Remedy ITSM
2 1 (1.85%) SystmOne
Cloud Services
1 20 (37.04%) Office 365
2 4 (7.41%) Microsoft Azure
3 1 (1.85%) Cloud Computing
3 1 (1.85%) Mimecast
3 1 (1.85%) OneDrive
Communications & Networking
1 10 (18.52%) TCP/IP
2 5 (9.26%) Skype
3 4 (7.41%) Internet
4 2 (3.70%) LAN
5 1 (1.85%) Cisco IPT
5 1 (1.85%) Ethernet
5 1 (1.85%) IP Telephony
5 1 (1.85%) SAN
5 1 (1.85%) VPN
5 1 (1.85%) WAN
5 1 (1.85%) Wireless
5 1 (1.85%) WLAN
Development Applications
1 1 (1.85%) Hudson
General
1 7 (12.96%) Finance
2 3 (5.56%) Telecoms
3 2 (3.70%) Legal
3 2 (3.70%) Manufacturing
3 2 (3.70%) Marketing
4 1 (1.85%) Automotive
4 1 (1.85%) Electronics
4 1 (1.85%) Publishing
Libraries, Frameworks & Software Standards
1 4 (7.41%) LDAP
Miscellaneous
1 7 (12.96%) Analytical Skills
2 5 (9.26%) Fat Client
2 5 (9.26%) Thin Client
3 2 (3.70%) Driving Licence
3 2 (3.70%) Management Information System
4 1 (1.85%) AS400
4 1 (1.85%) CMDB
4 1 (1.85%) Data Centre
4 1 (1.85%) NHS
4 1 (1.85%) Self-Motivation
4 1 (1.85%) Smartcard
4 1 (1.85%) Smartphone
4 1 (1.85%) User Experience
4 1 (1.85%) Video Conferencing
Operating Systems
1 38 (70.37%) Windows
2 20 (37.04%) Windows 7
3 18 (33.33%) Windows 10
4 13 (24.07%) Windows XP
5 10 (18.52%) Windows 8
6 5 (9.26%) Android
6 5 (9.26%) Windows Server 2003
7 4 (7.41%) Linux
7 4 (7.41%) Mac OS
7 4 (7.41%) Ubuntu
7 4 (7.41%) Windows Server
8 3 (5.56%) Apple iOS
9 1 (1.85%) Windows Server 2012
Processes & Methodologies
1 9 (16.67%) Migration
2 5 (9.26%) ITSM
2 5 (9.26%) Problem-Solving
3 4 (7.41%) Break/Fix
3 4 (7.41%) Incident Management
3 4 (7.41%) Risk Assessment
4 3 (5.56%) ITIL
4 3 (5.56%) Software Deployment
5 2 (3.70%) Asset Management
5 2 (3.70%) Project Management
5 2 (3.70%) Service Management
5 2 (3.70%) Time Management
5 2 (3.70%) Workflow
6 1 (1.85%) Business Intelligence
6 1 (1.85%) Digital Marketing
6 1 (1.85%) PRINCE2
6 1 (1.85%) Problem Management
6 1 (1.85%) Risk Analysis
6 1 (1.85%) Service Delivery
6 1 (1.85%) User Acceptance Testing
Qualifications
1 1 (1.85%) A+ Certification
1 1 (1.85%) Degree
1 1 (1.85%) Network+ Certification
1 1 (1.85%) SC Cleared
1 1 (1.85%) Security Cleared
Quality Assurance & Compliance
1 5 (9.26%) SLA
System Software
1 26 (48.15%) Active Directory
2 1 (1.85%) BitLocker
Systems Management
1 6 (11.11%) SCCM
2 1 (1.85%) Backup Exec
Vendors
1 16 (29.63%) Microsoft
2 3 (5.56%) ServiceNow
3 2 (3.70%) Cisco
3 2 (3.70%) HP
3 2 (3.70%) Remedy
3 2 (3.70%) VMware
4 1 (1.85%) Adobe
4 1 (1.85%) Altiris
4 1 (1.85%) Avaya
4 1 (1.85%) Citrix
4 1 (1.85%) Google
4 1 (1.85%) Kaspersky
4 1 (1.85%) Lotus
4 1 (1.85%) Samsung
4 1 (1.85%) SAP
4 1 (1.85%) SOTI