Period
to 23 July 2018

The median contractor rate for a Desktop Support was £138 per day in advertised job vacancies in the East of England during the 6 months to 23 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > East of England
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 84 101 91
Rank change year-on-year +17 -10 +5
Contract jobs requiring a Desktop Support 127 100 106
As % of all contract IT jobs advertised in the East of England 2.67% 2.15% 2.05%
As % of the Job Titles category 2.83% 2.28% 2.13%
Number of daily rates quoted 48 50 58
East of England median daily rate £138 £138 £155
Median daily rate % change year-on-year +0.55% -11.29% -3.13%
10th Percentile £114 £100 £101
90th Percentile £256 £401 £313
England median daily rate £178 £165 £180
% change year-on-year +7.88% -8.33% +2.86%
Number of hourly rates quoted 54 32 21
East of England median hourly rate £15.86 £15.00 £17.50
Median hourly rate % change year-on-year +5.73% -14.29% +16.67%
10th Percentile £11.17 £11.25 £12.75
90th Percentile £18.68 £17.50 £21.00
England median hourly rate £15.86 £14.75 £15.50
% change year-on-year +7.53% -4.84% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,488 4,391 4,969
% of contract IT jobs with a recognized job title 94.50% 94.23% 96.17%
Number of daily rates quoted 2,551 2,609 2,897
East of England median daily rate £425 £405 £400
Median daily rate % change year-on-year +4.94% +1.25% +6.67%
10th Percentile £185 £204 £205
90th Percentile £575 £575 £541
England median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 318 343 350
East of England median hourly rate £16.50 £17.50 £20.00
Median hourly rate % change year-on-year -5.71% -12.50% -
10th Percentile £11.32 £10.50 £11.36
90th Percentile £45.83 £47.50 £46.00
England median hourly rate £18.70 £18.10 £19.00
% change year-on-year +3.31% -4.74% +8.57%

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the East of England.

Contractor daily rate trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 23 July 2018.

Contractor daily rate histogram for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the East of England.

Contractor hourly rate trend for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 23 July 2018.

Contractor hourly rate histogram for Desktop Support in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +16 54 £175 +19.66% 12
Cambridgeshire -8 27 £118 -18.97% 1
Bedfordshire +11 16 £139 -4.14% 1
Essex +14 15 £135 -6.90% 5
Norfolk +12 11 £213 +60.98% 1
Suffolk -14 4 £131 +14.77%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 July 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Desktop Support in the job title.

1 86 (67.72%) Windows
2 52 (40.94%) Active Directory
3 45 (35.43%) Microsoft
4 44 (34.65%) Windows 10
5 43 (33.86%) Windows 7
6 32 (25.20%) Microsoft Office
7 26 (20.47%) Office 365
8 23 (18.11%) Windows XP
9 19 (14.96%) SCCM
10 18 (14.17%) Time Management
10 18 (14.17%) Migration
11 15 (11.81%) Break/Fix
12 12 (9.45%) Apple
12 12 (9.45%) Microsoft Excel
13 11 (8.66%) HP
13 11 (8.66%) SLA
13 11 (8.66%) VMware
14 10 (7.87%) Security Cleared
14 10 (7.87%) ITIL
14 10 (7.87%) Windows 8
14 10 (7.87%) Apple iOS
15 9 (7.09%) SC Cleared
16 8 (6.30%) Citrix
17 7 (5.51%) Microsoft Certification
17 7 (5.51%) WAN
17 7 (5.51%) LAN
17 7 (5.51%) Microsoft PowerPoint
18 6 (4.72%) OneDrive
18 6 (4.72%) Android
19 5 (3.94%) ServiceNow

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.15%) Skype for Business
2 3 (2.36%) IBM Notes
2 3 (2.36%) MS Exchange
3 2 (1.57%) Exchange Server 2003
3 2 (1.57%) Exchange Server 2013
4 1 (0.79%) GroupWise
4 1 (0.79%) SharePoint
Applications
1 32 (25.20%) Microsoft Office
2 12 (9.45%) Microsoft Excel
3 7 (5.51%) Microsoft PowerPoint
4 1 (0.79%) Spreadsheet
Cloud Services
1 26 (20.47%) Office 365
2 6 (4.72%) OneDrive
3 2 (1.57%) Microsoft Azure
4 1 (0.79%) Mimecast
4 1 (0.79%) SaaS
Communications & Networking
1 7 (5.51%) LAN
1 7 (5.51%) WAN
2 5 (3.94%) DNS
2 5 (3.94%) Firewall
2 5 (3.94%) Internet
2 5 (3.94%) Skype
3 4 (3.15%) VoIP
3 4 (3.15%) Wireless
4 2 (1.57%) ADSL
4 2 (1.57%) DHCP
4 2 (1.57%) HTTP
4 2 (1.57%) SMTP
4 2 (1.57%) VPN
4 2 (1.57%) Wi-Fi
5 1 (0.79%) 3G
5 1 (0.79%) DSL
5 1 (0.79%) NetScaler
5 1 (0.79%) Remote Desktop
5 1 (0.79%) WebEx
Database & Business Intelligence
1 1 (0.79%) GIS
1 1 (0.79%) SQL Server
General
1 5 (3.94%) Retail
2 3 (2.36%) Finance
2 3 (2.36%) Telecoms
3 2 (1.57%) Banking
3 2 (1.57%) Pharmaceutical
4 1 (0.79%) Advertising
4 1 (0.79%) French Language
4 1 (0.79%) Manufacturing
4 1 (0.79%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.79%) Middleware
Miscellaneous
1 4 (3.15%) BYOD
1 4 (3.15%) Fat Client
1 4 (3.15%) iPhone
1 4 (3.15%) Thin Client
2 3 (2.36%) Analytical Skills
2 3 (2.36%) Management Information System
3 2 (1.57%) Chip and PIN
3 2 (1.57%) Data Centre
3 2 (1.57%) Driving Licence
3 2 (1.57%) Video Conferencing
4 1 (0.79%) Life Science
4 1 (0.79%) Mobile App
4 1 (0.79%) Self-Motivation
Operating Systems
1 86 (67.72%) Windows
2 44 (34.65%) Windows 10
3 43 (33.86%) Windows 7
4 23 (18.11%) Windows XP
5 10 (7.87%) Apple iOS
5 10 (7.87%) Windows 8
6 6 (4.72%) Android
7 5 (3.94%) Windows Vista
8 3 (2.36%) Mac OS X
8 3 (2.36%) Windows Server
9 2 (1.57%) Mac OS
9 2 (1.57%) Windows 2000
Processes & Methodologies
1 18 (14.17%) Migration
1 18 (14.17%) Time Management
2 15 (11.81%) Break/Fix
3 10 (7.87%) ITIL
4 5 (3.94%) Service Management
4 5 (3.94%) Software Deployment
5 4 (3.15%) Information Security
5 4 (3.15%) Problem-Solving
6 3 (2.36%) Service Delivery
7 2 (1.57%) Asset Management
7 2 (1.57%) Business Continuity
7 2 (1.57%) Change Management
7 2 (1.57%) CRM
7 2 (1.57%) Customer Requirements
7 2 (1.57%) Knowledge Management
7 2 (1.57%) Line Management
7 2 (1.57%) Mathematics
7 2 (1.57%) Security Patching
7 2 (1.57%) Server Virtualisation
7 2 (1.57%) Task Automation
Programming Languages
1 3 (2.36%) PowerShell
1 3 (2.36%) SQL
2 2 (1.57%) C
Qualifications
1 10 (7.87%) Security Cleared
2 9 (7.09%) SC Cleared
3 7 (5.51%) Microsoft Certification
4 5 (3.94%) MCP
5 2 (1.57%) Cisco Certification
5 2 (1.57%) Degree
5 2 (1.57%) ITIL Certification
5 2 (1.57%) MCSE
6 1 (0.79%) MCSA
Quality Assurance & Compliance
1 11 (8.66%) SLA
2 2 (1.57%) GxP
System Software
1 52 (40.94%) Active Directory
2 3 (2.36%) XenApp
2 3 (2.36%) XenDesktop
3 2 (1.57%) BitLocker
3 2 (1.57%) Hyper-V
3 2 (1.57%) VMware Infrastructure
4 1 (0.79%) Microsoft App-V
4 1 (0.79%) Terminal Server
Systems Management
1 19 (14.96%) SCCM
2 2 (1.57%) Backup Exec
2 2 (1.57%) Systems Management Server (SMS)
3 1 (0.79%) SCOM
Vendors
1 45 (35.43%) Microsoft
2 12 (9.45%) Apple
3 11 (8.66%) HP
3 11 (8.66%) VMware
4 8 (6.30%) Citrix
5 5 (3.94%) Dell
5 5 (3.94%) ServiceNow
6 4 (3.15%) Cisco
6 4 (3.15%) Sophos
7 3 (2.36%) Google
7 3 (2.36%) IBM
7 3 (2.36%) Snow
8 2 (1.57%) Altiris
8 2 (1.57%) BT
8 2 (1.57%) Computacenter
8 2 (1.57%) Remedy
8 2 (1.57%) Splunk
9 1 (0.79%) Mercator
9 1 (0.79%) Salesforce.com
9 1 (0.79%) Symantec