Period
to 19 November 2017

The median contractor rate for a Desktop Support was £145 per day in advertised job vacancies in the East of England during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > East of England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 113 105 87
Rank change year-on-year -8 -18 +21
Contract jobs requiring a Desktop Support 93 86 137
As % of all contract IT jobs advertised in the East of England 1.83% 1.78% 2.31%
As % of the Job Titles category 1.95% 1.86% 2.42%
Number of daily rates quoted 47 42 66
East of England median daily rate £145 £145 £158
Median daily rate % change year-on-year - -7.94% +5.00%
10th Percentile £105 £93 £106
90th Percentile £391 £257 £308
England median daily rate £170 £175 £175
% change year-on-year -2.86% - -
Number of hourly rates quoted 25 24 36
East of England median hourly rate £15.50 £14.88 £15.77
Median hourly rate % change year-on-year +4.20% -5.68% +3.41%
10th Percentile £11.10 £10.54 £9.00
90th Percentile £17.69 £17.68 £23.25
England median hourly rate £15.50 £14.57 £15.76
% change year-on-year +6.42% -7.58% +1.68%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4766 4625 5655
% of contract IT jobs with a recognized job title 93.93% 95.74% 95.19%
Number of daily rates quoted 2740 2671 3312
East of England median daily rate £413 £388 £385
Median daily rate % change year-on-year +6.45% +0.65% +2.67%
10th Percentile £200 £200 £206
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 379 368 536
East of England median hourly rate £18.00 £21.88 £20.94
Median hourly rate % change year-on-year -17.71% +4.49% +4.68%
10th Percentile £11.10 £11.36 £10.50
90th Percentile £47.50 £46.75 £43.75
England median hourly rate £18.63 £18.50 £18.00
% change year-on-year +0.68% +2.78% +9.09%

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the East of England.

Contractor daily rate trend for Desktop Support in the East of England

Desktop Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 19 November 2017.

Contractor daily rate histogram for Desktop Support in the East of England

Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the East of England.

Contractor hourly rate trend for Desktop Support in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -11 35 £180 +34.83% 2
Hertfordshire +1 28 £155 -32.61% 1
Essex -11 14 £140 -17.65%
Bedfordshire -6 7 £175 -
Norfolk -10 6 £110 -33.33%
Suffolk +11 3 £122 +6.09% 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 November 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Desktop Support in the job title.

1 71 (76.34%) Windows
2 36 (38.71%) Windows 7
3 33 (35.48%) Microsoft
3 33 (35.48%) Active Directory
4 28 (30.11%) Microsoft Office
5 23 (24.73%) SCCM
6 17 (18.28%) Office 365
6 17 (18.28%) Windows 10
7 14 (15.05%) ITIL
8 13 (13.98%) Apple
9 12 (12.90%) Microsoft Certification
9 12 (12.90%) Information Security
9 12 (12.90%) Windows Server
10 11 (11.83%) Windows 8
11 10 (10.75%) SLA
12 9 (9.68%) HP
12 9 (9.68%) Migration
12 9 (9.68%) Analytical Skills
13 8 (8.60%) Security Cleared
13 8 (8.60%) Video Conferencing
13 8 (8.60%) Adobe
13 8 (8.60%) MCSE
14 7 (7.53%) ISO 9001
14 7 (7.53%) Quality Management
14 7 (7.53%) ISO/IEC 27001
14 7 (7.53%) SC Cleared
14 7 (7.53%) Adobe Creative Suite
14 7 (7.53%) Root Cause Analysis
15 6 (6.45%) Driving Licence
15 6 (6.45%) Degree

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.45%) MS Exchange
2 4 (4.30%) Exchange Server 2010
3 2 (2.15%) Exchange Server 2007
3 2 (2.15%) IIS
3 2 (2.15%) SharePoint
4 1 (1.08%) Blackberry Enterprise Server
4 1 (1.08%) Skype for Business
Applications
1 28 (30.11%) Microsoft Office
2 7 (7.53%) Adobe Creative Suite
3 1 (1.08%) AutoCAD
3 1 (1.08%) Microsoft Excel
3 1 (1.08%) Microsoft PowerPoint
3 1 (1.08%) MS Visio
Business Applications
1 2 (2.15%) Remedy ITSM
2 1 (1.08%) SystmOne
Cloud Services
1 17 (18.28%) Office 365
2 5 (5.38%) OneDrive
Communications & Networking
1 6 (6.45%) DNS
1 6 (6.45%) LAN
2 5 (5.38%) DHCP
2 5 (5.38%) WebEx
3 3 (3.23%) Firewall
3 3 (3.23%) Remote Desktop
3 3 (3.23%) TCP/IP
4 2 (2.15%) HTTP
4 2 (2.15%) Skype
4 2 (2.15%) SMTP
4 2 (2.15%) VoIP
4 2 (2.15%) VPN
4 2 (2.15%) WAN
5 1 (1.08%) Internet
5 1 (1.08%) VLAN
5 1 (1.08%) Wireless
Development Applications
1 2 (2.15%) Visual Studio
General
1 2 (2.15%) Finance
1 2 (2.15%) Local Government
2 1 (1.08%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (3.23%) WPF
2 2 (2.15%) .NET
3 1 (1.08%) Flash
Miscellaneous
1 9 (9.68%) Analytical Skills
2 8 (8.60%) Video Conferencing
3 6 (6.45%) Driving Licence
4 4 (4.30%) Smartphone
5 3 (3.23%) iPhone
6 2 (2.15%) Biotechnology
6 2 (2.15%) Client/Server
6 2 (2.15%) Data Centre
7 1 (1.08%) AS400
7 1 (1.08%) Blackberry
7 1 (1.08%) CESG
7 1 (1.08%) EPoS
7 1 (1.08%) User Experience
Operating Systems
1 71 (76.34%) Windows
2 36 (38.71%) Windows 7
3 17 (18.28%) Windows 10
4 12 (12.90%) Windows Server
5 11 (11.83%) Windows 8
6 5 (5.38%) Apple iOS
6 5 (5.38%) Mac OS X
6 5 (5.38%) Windows Vista
7 3 (3.23%) Linux
7 3 (3.23%) Mac OS
7 3 (3.23%) Windows XP
8 2 (2.15%) Android
8 2 (2.15%) Windows Server 2012
9 1 (1.08%) Windows 2000 Server
9 1 (1.08%) Windows Server 2003
9 1 (1.08%) Windows Server 2008
Processes & Methodologies
1 14 (15.05%) ITIL
2 12 (12.90%) Information Security
3 9 (9.68%) Migration
4 7 (7.53%) Quality Management
4 7 (7.53%) Root Cause Analysis
5 6 (6.45%) Project Management
6 5 (5.38%) Break/Fix
6 5 (5.38%) ITSM
7 4 (4.30%) Service Delivery
7 4 (4.30%) Time Management
8 3 (3.23%) Application Packaging
8 3 (3.23%) Asset Management
8 3 (3.23%) Change Management
8 3 (3.23%) Customer Requirements
8 3 (3.23%) Performance Management
8 3 (3.23%) Security Management
8 3 (3.23%) Software Deployment
9 2 (2.15%) Data Migration
9 2 (2.15%) Mobile Device Management
9 2 (2.15%) Server Virtualisation
Programming Languages
1 4 (4.30%) SQL
2 3 (3.23%) C#
3 2 (2.15%) PowerShell
3 2 (2.15%) VBScript
4 1 (1.08%) C
4 1 (1.08%) C++
4 1 (1.08%) VB
Qualifications
1 12 (12.90%) Microsoft Certification
2 8 (8.60%) MCSE
2 8 (8.60%) Security Cleared
3 7 (7.53%) SC Cleared
4 6 (6.45%) Degree
5 2 (2.15%) DBS Check
5 2 (2.15%) MCP
5 2 (2.15%) MCSA
6 1 (1.08%) A+ Certification
Quality Assurance & Compliance
1 10 (10.75%) SLA
2 7 (7.53%) ISO 9001
2 7 (7.53%) ISO/IEC 27001
System Software
1 33 (35.48%) Active Directory
2 5 (5.38%) Microsoft App-V
3 4 (4.30%) VMware Infrastructure
4 2 (2.15%) Hyper-V
4 2 (2.15%) Virtual Desktop
4 2 (2.15%) XenApp
5 1 (1.08%) BitLocker
5 1 (1.08%) XenDesktop
Systems Management
1 23 (24.73%) SCCM
2 3 (3.23%) Systems Management Server (SMS)
3 2 (2.15%) AirWatch
4 1 (1.08%) Backup Exec
4 1 (1.08%) Microsoft Intune
4 1 (1.08%) NetBackup
4 1 (1.08%) Norton AntiVirus
4 1 (1.08%) Symantec Endpoint Protection
Vendors
1 33 (35.48%) Microsoft
2 13 (13.98%) Apple
3 9 (9.68%) HP
4 8 (8.60%) Adobe
5 6 (6.45%) Cisco
5 6 (6.45%) VMware
6 5 (5.38%) Citrix
7 3 (3.23%) Dell
7 3 (3.23%) Remedy
8 2 (2.15%) Mitel
8 2 (2.15%) ServiceNow
8 2 (2.15%) Symantec
8 2 (2.15%) Veeam
9 1 (1.08%) Altiris
9 1 (1.08%) AppSense
9 1 (1.08%) LANDesk
9 1 (1.08%) McAfee