Period
to 20 November 2017

The median annual salary for a Desktop Support was £30,000 in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 367 380 366
Rank change year-on-year +13 -14 -33
Permanent jobs requiring a Desktop Support 1417 1424 1831
As % of all permanent IT jobs advertised in England 0.84% 0.81% 0.89%
As % of the Job Titles category 0.88% 0.84% 0.92%
Number of salaries quoted 1200 1299 1604
England median annual salary £30,000 £29,000 £29,500
Median salary % change year-on-year +3.45% -1.69% +1.72%
10th Percentile £21,500 £20,500 £22,000
90th Percentile £55,000 £48,750 £47,500
UK median annual salary £30,000 £29,000 £29,250
% change year-on-year +3.45% -0.85% -0.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161257 170357 198528
% of permanent IT jobs with a recognized job title 95.71% 96.50% 96.51%
Number of salaries quoted 130412 143799 166492
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Desktop Support
Job Vacancy Trend in England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Desktop Support in England

Desktop Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in England.

Salary trend for Desktop Support in England

Desktop Support
Salary Histogram in England

The salary distribution of IT jobs citing Desktop Support in England over the 6 months to 20 November 2017.

Salary histogram for Desktop Support in England

Desktop Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 778 £33,500 +3.08% 38
South East -54 208 £27,500 +4.76% 19
North of England +26 142 £27,500 +7.84% 7
Midlands +36 111 £26,000 +4.00% 8
East of England +20 104 £26,000 - 8
South West -34 80 £24,500 -9.26% 7
North West +23 77 £27,500 +12.24% 3
West Midlands +38 76 £26,000 -5.45% 4
Yorkshire +4 62 £26,500 -5.36% 3
East Midlands +21 35 £27,500 +34.15% 4
North East -12 3 £47,596 +126.65% 1
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Desktop Support in the job title.

1 1145 (80.80%) Windows
2 758 (53.49%) Active Directory
3 645 (45.52%) Microsoft
4 548 (38.67%) Windows 7
5 449 (31.69%) Microsoft Office
6 417 (29.43%) Office 365
7 399 (28.16%) Windows 10
8 331 (23.36%) Finance
9 329 (23.22%) Windows Server
10 327 (23.08%) Citrix
11 314 (22.16%) ITIL
12 280 (19.76%) SCCM
13 223 (15.74%) MS Exchange
14 221 (15.60%) VMware
15 212 (14.96%) PowerShell
16 186 (13.13%) Windows 8
17 185 (13.06%) Windows Server 2012
18 177 (12.49%) Windows Server 2008
18 177 (12.49%) Microsoft Certification
19 168 (11.86%) DNS
20 167 (11.79%) TCP/IP
21 165 (11.64%) DHCP
22 161 (11.36%) Banking
23 147 (10.37%) VMware Infrastructure
24 135 (9.53%) SLA
25 126 (8.89%) Degree
26 120 (8.47%) SQL Server
26 120 (8.47%) Analytical Skills
27 116 (8.19%) Asset Management
28 112 (7.90%) SQL

Desktop Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 223 (15.74%) MS Exchange
2 90 (6.35%) Exchange Server 2010
3 57 (4.02%) Elasticsearch
4 55 (3.88%) SharePoint
5 51 (3.60%) Skype for Business
6 48 (3.39%) Exchange Server 2013
7 24 (1.69%) IIS
8 21 (1.48%) Blackberry Enterprise Server
9 16 (1.13%) Exchange Server 2007
10 13 (0.92%) Exchange Server 2003
11 12 (0.85%) IBM Notes
12 4 (0.28%) SharePoint Server
13 3 (0.21%) CMS
13 3 (0.21%) Confluence
13 3 (0.21%) IBM Domino
13 3 (0.21%) OpenStack
14 1 (0.071%) SharePoint 2010
14 1 (0.071%) SharePoint 2013
Applications
1 449 (31.69%) Microsoft Office
2 48 (3.39%) Microsoft Excel
3 19 (1.34%) Microsoft PowerPoint
4 11 (0.78%) Adobe Creative Suite
5 7 (0.49%) MS Visio
6 4 (0.28%) Revit
7 3 (0.21%) Microsoft Project
8 2 (0.14%) AutoCAD
9 1 (0.071%) Adobe Illustrator
9 1 (0.071%) InCopy
9 1 (0.071%) InDesign
9 1 (0.071%) Photoshop
9 1 (0.071%) Spreadsheet
Business Applications
1 7 (0.49%) Remedy ITSM
2 5 (0.35%) Eikon
3 4 (0.28%) Dynamics NAV
4 3 (0.21%) Dynamics CRM
5 2 (0.14%) SystmOne
6 1 (0.071%) SAP Retail
6 1 (0.071%) Sentinel
6 1 (0.071%) Visualfiles
Cloud Services
1 417 (29.43%) Office 365
2 66 (4.66%) Microsoft Azure
3 20 (1.41%) Amazon AWS
4 16 (1.13%) OneDrive
5 7 (0.49%) Cloud Computing
5 7 (0.49%) G Suite
5 7 (0.49%) IaaS
5 7 (0.49%) Mimecast
6 3 (0.21%) Yammer
7 2 (0.14%) Adobe Creative Cloud
7 2 (0.14%) SaaS
8 1 (0.071%) Azure Active Directory
8 1 (0.071%) Dropbox
8 1 (0.071%) Dynamics 365
Communications & Networking
1 168 (11.86%) DNS
2 167 (11.79%) TCP/IP
3 165 (11.64%) DHCP
4 103 (7.27%) LAN
5 97 (6.85%) Firewall
6 73 (5.15%) VPN
7 68 (4.80%) WAN
8 53 (3.74%) Remote Desktop
8 53 (3.74%) Skype
9 52 (3.67%) Wireless
10 34 (2.40%) VoIP
11 26 (1.83%) SAN
12 23 (1.62%) Wi-Fi
13 22 (1.55%) NAS
14 15 (1.06%) Internet
15 12 (0.85%) VLAN
16 11 (0.78%) Cisco IOS
16 11 (0.78%) IP Telephony
17 8 (0.56%) MPLS
17 8 (0.56%) SMTP
Database & Business Intelligence
1 120 (8.47%) SQL Server
2 12 (0.85%) SQL Server Reporting Services
3 8 (0.56%) SQL Server 2012
4 7 (0.49%) Crystal Reports
4 7 (0.49%) SQL Server 2008
5 6 (0.42%) SQL Server 2005
6 4 (0.28%) Geospatial Data
6 4 (0.28%) GIS
6 4 (0.28%) SQL Server 2014
7 2 (0.14%) MySQL
7 2 (0.14%) Oracle Reports
7 2 (0.14%) Relational Database
7 2 (0.14%) SQL Server 2016
7 2 (0.14%) SQL Server Integration Services
8 1 (0.071%) Blockchain
Development Applications
1 52 (3.67%) MSI
2 21 (1.48%) InstallShield
3 11 (0.78%) Team Foundation Server
4 10 (0.71%) Visual Studio
5 8 (0.56%) AdminStudio
5 8 (0.56%) MSTest
5 8 (0.56%) NUnit
6 7 (0.49%) JIRA
7 5 (0.35%) Android Studio
7 5 (0.35%) AutoIt
8 1 (0.071%) FrontPage
8 1 (0.071%) Selenium
8 1 (0.071%) WinDbg
General
1 331 (23.36%) Finance
2 161 (11.36%) Banking
3 98 (6.92%) Investment Banking
4 58 (4.09%) Retail Banking
5 41 (2.89%) Law
6 39 (2.75%) Legal
7 38 (2.68%) Retail
8 28 (1.98%) Advertising
8 28 (1.98%) Manufacturing
9 27 (1.91%) Telecoms
10 13 (0.92%) Financial Institution
11 12 (0.85%) International Banking
12 9 (0.64%) Marketing
13 8 (0.56%) Italian Language
13 8 (0.56%) Publishing
14 7 (0.49%) Back Office
14 7 (0.49%) Front Office
15 5 (0.35%) Automotive
15 5 (0.35%) Games
16 3 (0.21%) Aerospace
Libraries, Frameworks & Software Standards
1 41 (2.89%) .NET
2 40 (2.82%) Software Packaging
3 27 (1.91%) WPF
4 17 (1.20%) WCF
4 17 (1.20%) WinForms
5 13 (0.92%) .NET Framework
6 12 (0.85%) WSH
7 7 (0.49%) ASP.NET
7 7 (0.49%) Web Services
8 6 (0.42%) Velocity
9 5 (0.35%) HTML
9 5 (0.35%) JSON
9 5 (0.35%) RESTful
10 4 (0.28%) AngularJS
10 4 (0.28%) ASP.NET MVC
10 4 (0.28%) CSS
10 4 (0.28%) XML
11 3 (0.21%) COM
12 2 (0.14%) FIX Protocol
12 2 (0.14%) Flash
Miscellaneous
1 120 (8.47%) Analytical Skills
2 76 (5.36%) Blackberry
3 75 (5.29%) User Experience
4 51 (3.60%) Management Information System
5 49 (3.46%) Fat Client
5 49 (3.46%) Thin Client
6 41 (2.89%) Video Conferencing
7 40 (2.82%) Smartphone
8 38 (2.68%) Hedge funds
9 36 (2.54%) iPhone
10 35 (2.47%) Driving Licence
11 34 (2.40%) Data Centre
12 31 (2.19%) Computer Science
13 22 (1.55%) Enterprise Storage
14 16 (1.13%) iPad
15 12 (0.85%) Mobile App
16 10 (0.71%) BYOD
16 10 (0.71%) Mobile Computing
17 9 (0.64%) Handset
18 7 (0.49%) Private Cloud
Operating Systems
1 1145 (80.80%) Windows
2 548 (38.67%) Windows 7
3 399 (28.16%) Windows 10
4 329 (23.22%) Windows Server
5 186 (13.13%) Windows 8
6 185 (13.06%) Windows Server 2012
7 177 (12.49%) Windows Server 2008
8 88 (6.21%) Mac OS X
9 80 (5.65%) Android
10 55 (3.88%) Linux
11 46 (3.25%) Apple iOS
12 40 (2.82%) Mac OS
13 31 (2.19%) Windows Server 2003
14 29 (2.05%) Windows XP
15 28 (1.98%) Unix
16 11 (0.78%) Red Hat Enterprise Linux
17 9 (0.64%) Solaris
17 9 (0.64%) Ubuntu
17 9 (0.64%) Windows Phone
17 9 (0.64%) Windows Vista
Processes & Methodologies
1 314 (22.16%) ITIL
2 116 (8.19%) Asset Management
3 87 (6.14%) Root Cause Analysis
4 82 (5.79%) Service Delivery
5 77 (5.43%) Process Improvement
6 73 (5.15%) Project Management
7 72 (5.08%) Service Management
8 68 (4.80%) Application Packaging
8 68 (4.80%) Wealth Management
9 61 (4.30%) Performance Management
10 59 (4.16%) Desktop Virtualisation
11 57 (4.02%) Application Performance Management
11 57 (4.02%) Performance Analysis
11 57 (4.02%) Product Management
11 57 (4.02%) Robotic Process Automation
11 57 (4.02%) UX Design
12 50 (3.53%) Problem Management
13 47 (3.32%) Mobile Device Management
13 47 (3.32%) Patch Management
14 44 (3.11%) ITIL V3
Programming Languages
1 212 (14.96%) PowerShell
2 112 (7.90%) SQL
3 66 (4.66%) Java
4 61 (4.30%) C#
4 61 (4.30%) Shell Script
5 28 (1.98%) Python
6 19 (1.34%) C
6 19 (1.34%) VB
7 17 (1.20%) Perl
7 17 (1.20%) VBScript
8 16 (1.13%) C++
9 8 (0.56%) JavaScript
10 6 (0.42%) T-SQL
11 5 (0.35%) Bash Shell
12 4 (0.28%) Embedded C
12 4 (0.28%) Embedded C++
13 3 (0.21%) PHP
13 3 (0.21%) Ruby
13 3 (0.21%) VB.NET
14 2 (0.14%) Korn
Qualifications
1 177 (12.49%) Microsoft Certification
2 126 (8.89%) Degree
3 85 (6.00%) MCSE
4 60 (4.23%) MCP
5 54 (3.81%) MCSA
6 36 (2.54%) Security Cleared
7 27 (1.91%) Cisco Certification
8 24 (1.69%) CCNA
9 23 (1.62%) SC Cleared
10 21 (1.48%) ITIL Certification
10 21 (1.48%) MCDST
10 21 (1.48%) MCITP
11 13 (0.92%) A+ Certification
11 13 (0.92%) DBS Check
12 11 (0.78%) ITIL Foundation Certificate
13 10 (0.71%) Computer Science Degree
13 10 (0.71%) DV Cleared
13 10 (0.71%) VMware Certified Professional (VCP)
14 7 (0.49%) MCTS
14 7 (0.49%) PMI Certification
Quality Assurance & Compliance
1 135 (9.53%) SLA
2 9 (0.64%) QA
3 8 (0.56%) ISO/IEC 27001
4 7 (0.49%) PMO
5 4 (0.28%) Cyber Essentials
5 4 (0.28%) Cyber Essentials PLUS
5 4 (0.28%) ISO 9000
6 2 (0.14%) EMIR
6 2 (0.14%) GDPR
6 2 (0.14%) MiFID
6 2 (0.14%) Sarbanes-Oxley
7 1 (0.071%) ISO 22301
7 1 (0.071%) PCI DSS
7 1 (0.071%) PMBOK
System Software
1 758 (53.49%) Active Directory
2 147 (10.37%) VMware Infrastructure
3 72 (5.08%) Microsoft App-V
4 65 (4.59%) Hyper-V
5 57 (4.02%) XenApp
6 46 (3.25%) XenDesktop
7 44 (3.11%) vSphere
8 36 (2.54%) Virtual Desktop
9 25 (1.76%) VMware ESXi
10 22 (1.55%) Virtual Machines
11 14 (0.99%) BitLocker
12 13 (0.92%) Terminal Services
13 12 (0.85%) VMware Workstation
14 11 (0.78%) DFS Replication
14 11 (0.78%) Terminal Server
15 3 (0.21%) Virtual Servers
16 2 (0.14%) Docker
16 2 (0.14%) KVM
16 2 (0.14%) pfSense
17 1 (0.071%) Xsan
Systems Management
1 280 (19.76%) SCCM
2 22 (1.55%) WSUS
3 17 (1.20%) Backup Exec
3 17 (1.20%) Microsoft Intune
4 15 (1.06%) Norton AntiVirus
5 14 (0.99%) vCenter Server
6 12 (0.85%) SCOM
7 11 (0.78%) Microsoft Data Protection Manager
7 11 (0.78%) WMI
8 10 (0.71%) Symantec Endpoint Protection
9 8 (0.56%) SCOrch
10 7 (0.49%) AirWatch
11 6 (0.42%) NetBackup
12 4 (0.28%) Jamf Pro
12 4 (0.28%) Systems Management Server (SMS)
12 4 (0.28%) XenMobile
13 3 (0.21%) Malwarebytes
14 2 (0.14%) DameWare
14 2 (0.14%) McAfee ePO
14 2 (0.14%) vRealize
Vendors
1 645 (45.52%) Microsoft
2 327 (23.08%) Citrix
3 221 (15.60%) VMware
4 111 (7.83%) Apple
5 94 (6.63%) Cisco
6 61 (4.30%) Reuters
7 57 (4.02%) Splunk
8 56 (3.95%) HP
9 44 (3.11%) Bloomberg
10 41 (2.89%) FactSet
11 40 (2.82%) Dell
11 40 (2.82%) NetApp
12 30 (2.12%) Avaya
13 29 (2.05%) Adobe
14 28 (1.98%) Symantec
15 23 (1.62%) AppSense
15 23 (1.62%) EqualLogic
16 22 (1.55%) Intel
17 19 (1.34%) Veeam
18 16 (1.13%) Sophos