Period
to 11 December 2018

The median annual salary for an IT Support Engineer was £31,750 in advertised job vacancies in the East of England during the 6 months to 11 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
England > East of England
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 244 256 287
Rank change year-on-year +12 +31 +34
Permanent jobs requiring an IT Support Engineer 83 102 70
As % of all permanent IT jobs advertised in the East of England 0.84% 0.84% 0.54%
As % of the Job Titles category 0.86% 0.87% 0.56%
Number of salaries quoted 70 92 67
East of England median annual salary £31,750 £30,000 £26,500
Median salary % change year-on-year +5.83% +13.21% -
10th Percentile £21,250 £19,025 £17,500
90th Percentile £40,025 £37,450 £38,250
England median annual salary £29,000 £27,500 £27,000
% change year-on-year +5.45% +1.85% +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 9,627 11,764 12,524
% of permanent IT jobs with a recognized job title 97.07% 96.81% 96.87%
Number of salaries quoted 7,283 9,636 10,368
East of England median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - +2.27%
10th Percentile £25,750 £26,250 £26,000
90th Percentile £72,500 £68,750 £68,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

IT Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support Engineer in the East of England

IT Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer in the East of England.

Salary trend for IT Support Engineer in the East of England

IT Support Engineer
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support Engineer in the East of England over the 6 months to 11 December 2018.

Salary histogram for IT Support Engineer in the East of England

IT Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the East of England region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +23 44 £32,000 +6.67% 1
Essex +10 17 £35,000 +70.73% 2
Cambridgeshire +27 14 £27,500 +13.40% 4
Suffolk -12 3 £24,500 -3.92%
Norfolk - 3 £32,500 -
Bedfordshire -11 2 £50,000 +66.67% 3
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 11 December 2018, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support Engineer in the job title.

1 73 (87.95%) Windows
2 58 (69.88%) Microsoft
3 49 (59.04%) Microsoft Office
4 44 (53.01%) Windows 7
5 41 (49.40%) Windows 10
6 40 (48.19%) Active Directory
7 39 (46.99%) Windows Server 2008
8 23 (27.71%) Windows Server
9 22 (26.51%) Problem-Solving
9 22 (26.51%) Firewall
9 22 (26.51%) VMware
10 20 (24.10%) ITIL
11 19 (22.89%) Office 365
12 14 (16.87%) Hyper-V
12 14 (16.87%) Service Management
13 13 (15.66%) HP
13 13 (15.66%) Windows Server 2012
14 12 (14.46%) VMware Infrastructure
14 12 (14.46%) MS Exchange
15 11 (13.25%) DHCP
15 11 (13.25%) WatchGuard
16 10 (12.05%) Management Information System
16 10 (12.05%) DNS
17 9 (10.84%) Cisco
17 9 (10.84%) Finance
18 8 (9.64%) Driving Licence
18 8 (9.64%) IP Telephony
18 8 (9.64%) SAN
18 8 (9.64%) Linux
19 7 (8.43%) Intranet

IT Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.46%) MS Exchange
2 6 (7.23%) Exchange Server 2010
3 3 (3.61%) Exchange Server 2013
4 2 (2.41%) Skype for Business
5 1 (1.20%) Exchange Server 2007
Applications
1 49 (59.04%) Microsoft Office
2 4 (4.82%) Photoshop
3 2 (2.41%) CATIA
Cloud Services
1 19 (22.89%) Office 365
2 6 (7.23%) Microsoft Azure
3 2 (2.41%) Amazon AWS
4 1 (1.20%) Google Cloud Platform
Communications & Networking
1 22 (26.51%) Firewall
2 11 (13.25%) DHCP
3 10 (12.05%) DNS
4 8 (9.64%) IP Telephony
4 8 (9.64%) SAN
5 7 (8.43%) Intranet
6 6 (7.23%) LAN
6 6 (7.23%) VPN
7 5 (6.02%) VoIP
8 4 (4.82%) NAS
8 4 (4.82%) Network Security
8 4 (4.82%) TCP/IP
8 4 (4.82%) VLAN
9 3 (3.61%) ADSL
9 3 (3.61%) Structured Cabling
9 3 (3.61%) Wireless
10 2 (2.41%) NetScaler
10 2 (2.41%) Remote Desktop
10 2 (2.41%) Skype
10 2 (2.41%) WAN
Database & Business Intelligence
1 5 (6.02%) SQL Server
2 2 (2.41%) MySQL
2 2 (2.41%) SQL Server 2005
2 2 (2.41%) SQL Server 2008
2 2 (2.41%) SQL Server 2014
General
1 9 (10.84%) Finance
2 7 (8.43%) Publishing
3 2 (2.41%) Advertising
3 2 (2.41%) Automotive
3 2 (2.41%) Retail
4 1 (1.20%) Front Office
4 1 (1.20%) Multimedia
4 1 (1.20%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (2.41%) CSS
1 2 (2.41%) Flash
1 2 (2.41%) HTML
2 1 (1.20%) Web Services
Miscellaneous
1 10 (12.05%) Management Information System
2 8 (9.64%) Driving Licence
3 4 (4.82%) Data Centre
3 4 (4.82%) Smartphone
4 3 (3.61%) Self-Motivation
5 2 (2.41%) BYOD
5 2 (2.41%) CMDB
5 2 (2.41%) EMC VMAX
5 2 (2.41%) NHS
5 2 (2.41%) User Experience
5 2 (2.41%) Video Conferencing
6 1 (1.20%) Analytical Skills
Operating Systems
1 73 (87.95%) Windows
2 44 (53.01%) Windows 7
3 41 (49.40%) Windows 10
4 39 (46.99%) Windows Server 2008
5 23 (27.71%) Windows Server
6 13 (15.66%) Windows Server 2012
7 8 (9.64%) Linux
8 5 (6.02%) Windows XP
9 3 (3.61%) Android
9 3 (3.61%) Apple iOS
10 2 (2.41%) Unix
10 2 (2.41%) Windows 8
11 1 (1.20%) Ubuntu
11 1 (1.20%) Windows 2000
Processes & Methodologies
1 22 (26.51%) Problem-Solving
2 20 (24.10%) ITIL
3 14 (16.87%) Service Management
4 7 (8.43%) Infrastructure Engineering
5 6 (7.23%) Disaster Recovery
5 6 (7.23%) ITSM
6 5 (6.02%) ITIL V3
7 4 (4.82%) Information Security
7 4 (4.82%) Stakeholder Management
8 3 (3.61%) Business Continuity
8 3 (3.61%) Decision-Making
8 3 (3.61%) Kalman Filter
8 3 (3.61%) Mathematics
8 3 (3.61%) Mentoring
8 3 (3.61%) Service Delivery
8 3 (3.61%) Web Filtering
9 2 (2.41%) Change Management
9 2 (2.41%) Organisational Learning
9 2 (2.41%) Proactive Monitoring
9 2 (2.41%) Security Testing
Programming Languages
1 6 (7.23%) PowerShell
2 5 (6.02%) SQL
3 3 (3.61%) C
4 1 (1.20%) Bash Shell
4 1 (1.20%) Korn
Qualifications
1 7 (8.43%) DBS Check
2 4 (4.82%) Degree
2 4 (4.82%) MCP
2 4 (4.82%) Microsoft Certification
3 2 (2.41%) A+ Certification
3 2 (2.41%) ITIL Foundation Certificate
3 2 (2.41%) MCTS
3 2 (2.41%) MOS
3 2 (2.41%) Network+ Certification
4 1 (1.20%) CCNA
4 1 (1.20%) Cisco Certification
4 1 (1.20%) SC Cleared
4 1 (1.20%) Security Cleared
Quality Assurance & Compliance
1 6 (7.23%) SLA
2 4 (4.82%) ISO/IEC 27001
3 2 (2.41%) ISO 9001
3 2 (2.41%) ISO/IEC 20000
System Software
1 40 (48.19%) Active Directory
2 14 (16.87%) Hyper-V
3 12 (14.46%) VMware Infrastructure
4 4 (4.82%) XenApp
5 3 (3.61%) VMware ESXi
5 3 (3.61%) vSphere
6 2 (2.41%) BitLocker
6 2 (2.41%) Firmware
6 2 (2.41%) Virtual Machines
6 2 (2.41%) XenDesktop
7 1 (1.20%) Terminal Services
7 1 (1.20%) Virtual Servers
Systems Management
1 6 (7.23%) SCCM
2 3 (3.61%) vCenter Server
3 2 (2.41%) Backup Exec
3 2 (2.41%) McAfee ePO
3 2 (2.41%) Microsoft Intune
4 1 (1.20%) HP Data Protector
4 1 (1.20%) Norton AntiVirus
Vendors
1 58 (69.88%) Microsoft
2 22 (26.51%) VMware
3 13 (15.66%) HP
4 11 (13.25%) WatchGuard
5 9 (10.84%) Cisco
6 7 (8.43%) Mitel
6 7 (8.43%) ProCurve
7 5 (6.02%) Citrix
8 4 (4.82%) McAfee
8 4 (4.82%) Veeam
9 3 (3.61%) Apple
9 3 (3.61%) Avaya
9 3 (3.61%) Google
10 2 (2.41%) CA
10 2 (2.41%) CommVault
10 2 (2.41%) EMC
10 2 (2.41%) Epicor
10 2 (2.41%) FalconStor
10 2 (2.41%) Fortinet
10 2 (2.41%) SAP