Period
to 17 January 2018

The median annual salary for a 2nd Line Support Engineer was £26,000 in advertised job vacancies in the East of England during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England > East of England
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 258 318 292
Rank change year-on-year +60 -26 +48
Permanent jobs requiring a 2nd Line Support Engineer 86 45 93
As % of all permanent IT jobs advertised in the East of England 0.73% 0.36% 0.64%
As % of the Job Titles category 0.75% 0.37% 0.66%
Number of salaries quoted 90 40 93
East of England median annual salary £26,000 £27,000 £26,500
Median salary % change year-on-year -3.70% +1.89% +6.00%
10th Percentile £21,250 £19,250 £19,250
90th Percentile £32,625 £33,313 £32,500
England median annual salary £27,500 £27,000 £26,000
% change year-on-year +1.85% +3.85% -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,454 12,121 14,128
% of permanent IT jobs with a recognized job title 96.70% 96.77% 96.65%
Number of salaries quoted 9,397 9,988 11,707
East of England median annual salary £46,000 £45,000 £44,500
Median salary % change year-on-year +2.22% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £66,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the East of England.

Salary trend for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support Engineer in the East of England over the 6 months to 17 January 2018.

Salary histogram for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the East of England region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +25 44 £26,000 -13.33% 7
Cambridgeshire -30 24 £26,000 +10.64% 3
Bedfordshire +53 18 £29,000 +38.10% 2
Essex +16 2 £24,000 -15.42%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 January 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support Engineer in the job title.

1 57 (66.28%) Windows
2 52 (60.47%) Microsoft
3 45 (52.33%) Active Directory
4 27 (31.40%) Windows Server
5 19 (22.09%) Windows 10
5 19 (22.09%) Office 365
6 18 (20.93%) Windows 7
7 17 (19.77%) MS Exchange
7 17 (19.77%) Telecoms
8 16 (18.60%) Finance
8 16 (18.60%) Manufacturing
8 16 (18.60%) Business Intelligence
8 16 (18.60%) Microsoft Office
8 16 (18.60%) SAP
8 16 (18.60%) Electronics
8 16 (18.60%) Digital Marketing
8 16 (18.60%) Programme Management
8 16 (18.60%) Marketing
8 16 (18.60%) Mentoring
9 15 (17.44%) Continuous Improvement
10 14 (16.28%) Windows Server 2008
10 14 (16.28%) Service Delivery
11 13 (15.12%) Hyper-V
12 12 (13.95%) Asset Management
12 12 (13.95%) VMware
12 12 (13.95%) ITIL
13 10 (11.63%) Firewall
13 10 (11.63%) VPN
14 8 (9.30%) Cisco
14 8 (9.30%) SQL Server

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (19.77%) MS Exchange
2 6 (6.98%) Exchange Server 2007
3 5 (5.81%) Exchange Server 2010
3 5 (5.81%) Exchange Server 2013
4 4 (4.65%) Apache
5 1 (1.16%) SharePoint
Applications
1 16 (18.60%) Microsoft Office
2 2 (2.33%) CATIA
2 2 (2.33%) Siemens NX
3 1 (1.16%) Microsoft Excel
3 1 (1.16%) Microsoft PowerPoint
3 1 (1.16%) MS Visio
Business Applications
1 1 (1.16%) Dynamics NAV
Cloud Services
1 19 (22.09%) Office 365
2 6 (6.98%) Microsoft Azure
3 2 (2.33%) Mimecast
Communications & Networking
1 10 (11.63%) Firewall
1 10 (11.63%) VPN
2 5 (5.81%) SAN
3 4 (4.65%) DHCP
3 4 (4.65%) DNS
3 4 (4.65%) TCP/IP
4 3 (3.49%) LAN
4 3 (3.49%) VoIP
4 3 (3.49%) WAN
4 3 (3.49%) Wireless
5 1 (1.16%) IP Telephony
5 1 (1.16%) IPsec
5 1 (1.16%) PBX
5 1 (1.16%) Unified Communications
5 1 (1.16%) VLAN
Database & Business Intelligence
1 8 (9.30%) SQL Server
2 2 (2.33%) SQL Server 2016
3 1 (1.16%) Geospatial Data
3 1 (1.16%) GIS
3 1 (1.16%) SQL Server 2005
3 1 (1.16%) SQL Server 2012
General
1 17 (19.77%) Telecoms
2 16 (18.60%) Electronics
2 16 (18.60%) Finance
2 16 (18.60%) Manufacturing
2 16 (18.60%) Marketing
3 1 (1.16%) Aerospace
Libraries, Frameworks & Software Standards
1 5 (5.81%) .NET
2 1 (1.16%) COM
Miscellaneous
1 4 (4.65%) Driving Licence
2 1 (1.16%) Data Centre
2 1 (1.16%) Handset
2 1 (1.16%) iPad
2 1 (1.16%) iPhone
2 1 (1.16%) Management Information System
2 1 (1.16%) NHS
Operating Systems
1 57 (66.28%) Windows
2 27 (31.40%) Windows Server
3 19 (22.09%) Windows 10
4 18 (20.93%) Windows 7
5 14 (16.28%) Windows Server 2008
6 8 (9.30%) Windows Server 2012
7 6 (6.98%) Linux
8 3 (3.49%) Windows Server 2003
9 1 (1.16%) Android
9 1 (1.16%) Windows 8
9 1 (1.16%) Windows Vista
Processes & Methodologies
1 16 (18.60%) Business Intelligence
1 16 (18.60%) Digital Marketing
1 16 (18.60%) Mentoring
1 16 (18.60%) Programme Management
2 15 (17.44%) Continuous Improvement
3 14 (16.28%) Service Delivery
4 12 (13.95%) Asset Management
4 12 (13.95%) ITIL
5 6 (6.98%) Change Management
5 6 (6.98%) Incident Management
5 6 (6.98%) Problem Management
6 5 (5.81%) Time Management
7 2 (2.33%) Email Filtering
7 2 (2.33%) Kalman Filter
8 1 (1.16%) Break/Fix
8 1 (1.16%) ITIL V3
8 1 (1.16%) Line Management
8 1 (1.16%) Presales
8 1 (1.16%) Requirements Analysis
8 1 (1.16%) Service Management
Programming Languages
1 6 (6.98%) SQL
2 2 (2.33%) C
Qualifications
1 5 (5.81%) CCNA
1 5 (5.81%) Cisco Certification
1 5 (5.81%) Microsoft Certification
2 3 (3.49%) MCP
2 3 (3.49%) MCSE
2 3 (3.49%) VMware Certified Professional (VCP)
3 2 (2.33%) MCSA
4 1 (1.16%) Degree
4 1 (1.16%) DV Cleared
4 1 (1.16%) ITIL Foundation Certificate
4 1 (1.16%) Security Cleared
Quality Assurance & Compliance
1 2 (2.33%) SLA
2 1 (1.16%) ISO/IEC 27001
System Software
1 45 (52.33%) Active Directory
2 13 (15.12%) Hyper-V
3 3 (3.49%) VMware Infrastructure
4 1 (1.16%) vSphere
4 1 (1.16%) XenApp
Systems Management
1 3 (3.49%) SCCM
2 1 (1.16%) Backup Exec
2 1 (1.16%) Nagios
2 1 (1.16%) NetBackup
Vendors
1 52 (60.47%) Microsoft
2 16 (18.60%) SAP
3 12 (13.95%) VMware
4 8 (9.30%) Cisco
4 8 (9.30%) Citrix
5 4 (4.65%) HP
6 3 (3.49%) Adobe
6 3 (3.49%) Dell
7 2 (2.33%) Siemens
7 2 (2.33%) Symantec
7 2 (2.33%) WatchGuard
8 1 (1.16%) arcserve
8 1 (1.16%) Avaya
8 1 (1.16%) Mitel
8 1 (1.16%) ProCurve
8 1 (1.16%) Remedy
8 1 (1.16%) SonicWALL
8 1 (1.16%) Sophos
8 1 (1.16%) Veeam
8 1 (1.16%) Webroot