Period
to 17 July 2018

The median annual salary for a 2nd Line Support Engineer was £26,500 in advertised job vacancies in the East of England during the 6 months to 17 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England > East of England
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 284 300 309
Rank change year-on-year +16 +9 +26
Permanent jobs requiring a 2nd Line Support Engineer 77 68 80
As % of all permanent IT jobs advertised in the East of England 0.63% 0.54% 0.56%
As % of the Job Titles category 0.65% 0.56% 0.59%
Number of salaries quoted 69 57 84
East of England median annual salary £26,500 £27,500 £26,500
Median salary % change year-on-year -3.64% +3.77% +1.92%
10th Percentile £21,200 £22,650 £21,325
90th Percentile £35,600 £34,000 £32,500
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,760 12,119 13,642
% of permanent IT jobs with a recognized job title 96.79% 97.07% 96.25%
Number of salaries quoted 9,019 9,784 11,303
East of England median annual salary £46,500 £45,000 £44,500
Median salary % change year-on-year +3.33% +1.12% +4.71%
10th Percentile £26,250 £26,057 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the East of England.

Salary trend for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support Engineer in the East of England over the 6 months to 17 July 2018.

Salary histogram for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the East of England region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +8 37 £30,000 +14.29% 2
Cambridgeshire -21 18 £22,500 -13.46% 3
Bedfordshire +20 14 £26,500 -11.67%
Essex +35 5 £25,000 -28.06%
Suffolk +1 3 £23,000 +2.22%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 July 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support Engineer in the job title.

1 52 (67.53%) Windows
2 37 (48.05%) Microsoft
2 37 (48.05%) Windows Server
3 32 (41.56%) Office 365
3 32 (41.56%) Active Directory
4 24 (31.17%) VMware
5 20 (25.97%) Citrix
6 19 (24.68%) Microsoft Office
6 19 (24.68%) Windows 7
7 18 (23.38%) Windows 10
8 17 (22.08%) Windows Server 2012
9 14 (18.18%) Windows Server 2008
9 14 (18.18%) VPN
10 12 (15.58%) MS Exchange
10 12 (15.58%) SQL
10 12 (15.58%) SharePoint
11 10 (12.99%) PowerShell
11 10 (12.99%) Driving Licence
12 9 (11.69%) Hyper-V
13 8 (10.39%) ITIL
13 8 (10.39%) SQL Server
14 7 (9.09%) Cisco
14 7 (9.09%) Microsoft Certification
14 7 (9.09%) Windows 8
15 6 (7.79%) ServiceNow
15 6 (7.79%) Data Centre
15 6 (7.79%) Problem-Solving
15 6 (7.79%) Remedy
15 6 (7.79%) TCP/IP
15 6 (7.79%) MCSA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.58%) MS Exchange
1 12 (15.58%) SharePoint
2 4 (5.19%) Exchange Server 2010
3 3 (3.90%) Exchange Server 2007
3 3 (3.90%) Exchange Server 2013
4 1 (1.30%) Exchange Server 2003
Applications
1 19 (24.68%) Microsoft Office
Business Applications
1 1 (1.30%) Dynamics AX
1 1 (1.30%) Dynamics CRM
1 1 (1.30%) Dynamics NAV
1 1 (1.30%) Orchard Housing
Cloud Services
1 32 (41.56%) Office 365
2 3 (3.90%) Microsoft Azure
3 1 (1.30%) Cloud Computing
3 1 (1.30%) Dynamics 365
3 1 (1.30%) Mimecast
3 1 (1.30%) OneDrive
Communications & Networking
1 14 (18.18%) VPN
2 6 (7.79%) Firewall
2 6 (7.79%) TCP/IP
3 4 (5.19%) DNS
4 3 (3.90%) DHCP
4 3 (3.90%) LAN
4 3 (3.90%) WAN
5 2 (2.60%) VLAN
5 2 (2.60%) Wi-Fi
6 1 (1.30%) 4G
6 1 (1.30%) DMZ
6 1 (1.30%) IMAP
6 1 (1.30%) NetScaler
6 1 (1.30%) SMS
6 1 (1.30%) SMTP
6 1 (1.30%) Unified Communications
Database & Business Intelligence
1 8 (10.39%) SQL Server
2 2 (2.60%) GIS
2 2 (2.60%) SQL Server 2008
General
1 3 (3.90%) Telecoms
2 2 (2.60%) Finance
3 1 (1.30%) Advertising
3 1 (1.30%) Electronics
3 1 (1.30%) Legal
3 1 (1.30%) Manufacturing
3 1 (1.30%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.30%) .NET
1 1 (1.30%) MAPI
Miscellaneous
1 10 (12.99%) Driving Licence
2 6 (7.79%) Data Centre
3 5 (6.49%) NHS
4 4 (5.19%) iPad
4 4 (5.19%) iPhone
4 4 (5.19%) PACS
5 3 (3.90%) Self-Motivation
6 2 (2.60%) CCTV
6 2 (2.60%) Computer Science
7 1 (1.30%) Analytical Skills
7 1 (1.30%) CMDB
7 1 (1.30%) FMCG
7 1 (1.30%) Smartcard
Operating Systems
1 52 (67.53%) Windows
2 37 (48.05%) Windows Server
3 19 (24.68%) Windows 7
4 18 (23.38%) Windows 10
5 17 (22.08%) Windows Server 2012
6 14 (18.18%) Windows Server 2008
7 7 (9.09%) Windows 8
8 4 (5.19%) Linux
9 3 (3.90%) Android
10 1 (1.30%) Windows XP
Processes & Methodologies
1 8 (10.39%) ITIL
2 6 (7.79%) Problem-Solving
3 4 (5.19%) Mentoring
4 3 (3.90%) Asset Management
4 3 (3.90%) Commercial Awareness
4 3 (3.90%) Configuration Management
4 3 (3.90%) Service Delivery
5 2 (2.60%) Cybersecurity
5 2 (2.60%) Incident Management
5 2 (2.60%) Time Management
6 1 (1.30%) Break/Fix
6 1 (1.30%) Change Control
6 1 (1.30%) Digital Marketing
6 1 (1.30%) Email Filtering
6 1 (1.30%) IT Strategy
6 1 (1.30%) Kalman Filter
6 1 (1.30%) Line Management
6 1 (1.30%) Mathematics
6 1 (1.30%) Project Management
6 1 (1.30%) Project Planning
Programming Languages
1 12 (15.58%) SQL
2 10 (12.99%) PowerShell
3 4 (5.19%) Perl
3 4 (5.19%) Python
4 1 (1.30%) C
4 1 (1.30%) Java
Qualifications
1 7 (9.09%) Microsoft Certification
2 6 (7.79%) MCSA
3 5 (6.49%) MCP
4 4 (5.19%) VMware Certified Professional (VCP)
5 2 (2.60%) Degree
5 2 (2.60%) MCITP
6 1 (1.30%) CCNA
6 1 (1.30%) Cisco Certification
6 1 (1.30%) DBS Check
6 1 (1.30%) MCSE
Quality Assurance & Compliance
1 2 (2.60%) SLA
System Software
1 32 (41.56%) Active Directory
2 9 (11.69%) Hyper-V
3 5 (6.49%) VMware Infrastructure
4 3 (3.90%) VMware ESXi
4 3 (3.90%) XenApp
5 1 (1.30%) Terminal Services
5 1 (1.30%) XenDesktop
5 1 (1.30%) XenServer
Systems Management
1 3 (3.90%) Backup Exec
Vendors
1 37 (48.05%) Microsoft
2 24 (31.17%) VMware
3 20 (25.97%) Citrix
4 7 (9.09%) Cisco
5 6 (7.79%) Remedy
5 6 (7.79%) ServiceNow
6 3 (3.90%) HP
7 2 (2.60%) Symantec
8 1 (1.30%) Apple
8 1 (1.30%) Orchard
8 1 (1.30%) SAP
8 1 (1.30%) Veeam
8 1 (1.30%) WatchGuard