Period
to 18 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 164 173 93
Rank change year-on-year +9 -80 +31
Permanent jobs citing Service Management 172 198 404
As % of all permanent IT jobs advertised in the East of England 1.71% 1.66% 3.05%
As % of the Processes & Methodologies category 1.90% 1.83% 3.39%
Number of salaries quoted 118 152 344
East of England median annual salary £55,000 £42,500 £47,500
Median salary % change year-on-year +29.41% -10.53% -5.00%
10th Percentile £26,250 £22,000 £26,250
90th Percentile £87,500 £63,500 £65,000
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 9,075 10,792 11,932
As % of all permanent IT jobs advertised in the East of England 89.99% 90.21% 90.11%
Number of salaries quoted 6,817 8,781 9,838
East of England median annual salary £47,500 £46,902 £45,000
Median salary % change year-on-year +1.27% +4.23% -
10th Percentile £26,500 £27,500 £26,250
90th Percentile £72,500 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 18 November 2018.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +30 82 £55,000 +83.33% 4
Cambridgeshire +31 40 £39,000 -9.30% 6
Bedfordshire -25 18 £82,500 +69.23% 2
Essex -1 16 £68,750 +52.78% 4
Suffolk -4 13 £85,000 +83.78%
Norfolk +8 3 £42,500 - 2
Service Management
England

For the 6 months to 18 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 123 (71.51%) ITIL
2 68 (39.53%) Windows
3 56 (32.56%) ITSM
4 52 (30.23%) Microsoft
5 41 (23.84%) Agile Software Development
6 40 (23.26%) SLA
6 40 (23.26%) Service Delivery
7 34 (19.77%) VMware
8 33 (19.19%) Change Management
8 33 (19.19%) VMware Infrastructure
9 30 (17.44%) Linux
10 29 (16.86%) Active Directory
10 29 (16.86%) Line Management
10 29 (16.86%) Mentoring
11 28 (16.28%) Coaching
12 27 (15.70%) Stakeholder Management
13 26 (15.12%) Management Information System
13 26 (15.12%) Microsoft Office
14 25 (14.53%) DNS
15 23 (13.37%) Windows Server
16 22 (12.79%) Analytical Skills
16 22 (12.79%) Project Management
17 21 (12.21%) C
17 21 (12.21%) Firewall
18 20 (11.63%) Oracle
18 20 (11.63%) HP
18 20 (11.63%) Windows Server 2008
18 20 (11.63%) Windows Server 2012
18 20 (11.63%) Data Centre
18 20 (11.63%) Decision-Making

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (10.47%) Skype for Business
2 13 (7.56%) OpenStack
3 5 (2.91%) MS Exchange
3 5 (2.91%) SharePoint
4 4 (2.33%) Apache
4 4 (2.33%) Tomcat
5 2 (1.16%) Exchange Server 2010
5 2 (1.16%) Exchange Server 2013
6 1 (0.58%) CMS
Applications
1 26 (15.12%) Microsoft Office
2 10 (5.81%) Microsoft Project
3 9 (5.23%) Microsoft Excel
4 2 (1.16%) MS Visio
Business Applications
1 6 (3.49%) Remedy ITSM
2 4 (2.33%) Unit4 Business World
3 3 (1.74%) Dynamics NAV
4 2 (1.16%) Dynamics AX
4 2 (1.16%) Dynamics CRM
4 2 (1.16%) NetSuite
5 1 (0.58%) assyst
Cloud Services
1 19 (11.05%) Office 365
2 7 (4.07%) Amazon AWS
2 7 (4.07%) Microsoft Azure
3 5 (2.91%) SaaS
4 2 (1.16%) IaaS
5 1 (0.58%) AWS CloudFormation
Communications & Networking
1 25 (14.53%) DNS
2 21 (12.21%) Firewall
3 18 (10.47%) Skype
4 14 (8.14%) DHCP
5 12 (6.98%) Wi-Fi
6 11 (6.40%) IP Telephony
7 10 (5.81%) Internet
8 9 (5.23%) Fibre Channel
8 9 (5.23%) TCP/IP
9 8 (4.65%) VLAN
10 7 (4.07%) 802.11
10 7 (4.07%) Cisco Nexus
10 7 (4.07%) Intranet
10 7 (4.07%) MPLS
10 7 (4.07%) VPN
10 7 (4.07%) WAN
11 6 (3.49%) LAN
11 6 (3.49%) VoIP
12 5 (2.91%) Broadband
12 5 (2.91%) Wireless
Database & Business Intelligence
1 8 (4.65%) Relational Database
2 7 (4.07%) Big Data
2 7 (4.07%) PostgreSQL
3 6 (3.49%) SQL Server
4 2 (1.16%) MySQL
5 1 (0.58%) Amazon RDS
5 1 (0.58%) NoSQL
Development Applications
1 3 (1.74%) Git (software)
1 3 (1.74%) Octopus Deploy
1 3 (1.74%) Vagrant
2 2 (1.16%) Visual Studio
General
1 19 (11.05%) Retail
2 14 (8.14%) Finance
3 8 (4.65%) Electronics
4 7 (4.07%) Publishing
5 5 (2.91%) Law
6 3 (1.74%) Back Office
6 3 (1.74%) Legal
6 3 (1.74%) Telecoms
7 2 (1.16%) Advertising
7 2 (1.16%) Manufacturing
8 1 (0.58%) Automotive
8 1 (0.58%) Games
8 1 (0.58%) Pharmaceutical
Job Titles
1 38 (22.09%) Analyst
2 36 (20.93%) Service Manager
3 25 (14.53%) Support Engineer
4 24 (13.95%) 2nd Line Support
5 22 (12.79%) IT Support
6 21 (12.21%) Team Leader
7 18 (10.47%) IT Analyst
8 16 (9.30%) Delivery Manager
8 16 (9.30%) IT Engineer
8 16 (9.30%) IT Support Analyst
8 16 (9.30%) Service Analyst
8 16 (9.30%) Services Delivery Manager
9 15 (8.72%) 2nd Line Support Analyst
9 15 (8.72%) Operations Manager
10 14 (8.14%) 2nd Line Engineer
10 14 (8.14%) 2nd Line Support Engineer
10 14 (8.14%) Desktop Support
10 14 (8.14%) Service Operations Manager
11 13 (7.56%) IT Support Engineer
12 12 (6.98%) Support Analyst
Libraries, Frameworks & Software Standards
1 7 (4.07%) 802.1X
2 4 (2.33%) LDAP
3 3 (1.74%) REST
4 2 (1.16%) .NET
4 2 (1.16%) SAP PI
5 1 (0.58%) Elastic Stack
5 1 (0.58%) JSON
5 1 (0.58%) Web Services
5 1 (0.58%) XML
Miscellaneous
1 26 (15.12%) Management Information System
2 22 (12.79%) Analytical Skills
3 20 (11.63%) Data Centre
4 13 (7.56%) Video Conferencing
5 11 (6.40%) Private Cloud
6 10 (5.81%) Enterprise Storage
7 6 (3.49%) Public Cloud
8 4 (2.33%) Cloud Native
8 4 (2.33%) Smartphone
9 3 (1.74%) Hybrid Cloud
9 3 (1.74%) Robotics
9 3 (1.74%) Self-Motivation
10 2 (1.16%) BYOD
10 2 (1.16%) Clustering
10 2 (1.16%) Driving Licence
10 2 (1.16%) Handset
10 2 (1.16%) Replication
10 2 (1.16%) Security Operations Centre
11 1 (0.58%) User Experience
Operating Systems
1 68 (39.53%) Windows
2 30 (17.44%) Linux
3 23 (13.37%) Windows Server
4 20 (11.63%) Windows Server 2008
4 20 (11.63%) Windows Server 2012
5 18 (10.47%) Ubuntu
6 17 (9.88%) Unix
7 12 (6.98%) Windows 7
8 11 (6.40%) Windows 10
9 8 (4.65%) CentOS
9 8 (4.65%) Debian
10 5 (2.91%) Fedora
10 5 (2.91%) Red Hat Enterprise Linux
11 4 (2.33%) Android
11 4 (2.33%) Apple iOS
11 4 (2.33%) Windows Server 2003
12 1 (0.58%) AIX
12 1 (0.58%) Windows 2000
12 1 (0.58%) Windows 8
12 1 (0.58%) Windows XP
Processes & Methodologies
1 123 (71.51%) ITIL
2 56 (32.56%) ITSM
3 41 (23.84%) Agile Software Development
4 40 (23.26%) Service Delivery
5 33 (19.19%) Change Management
6 29 (16.86%) Line Management
6 29 (16.86%) Mentoring
7 28 (16.28%) Coaching
8 27 (15.70%) Stakeholder Management
9 22 (12.79%) Project Management
10 20 (11.63%) Decision-Making
10 20 (11.63%) Problem-Solving
11 19 (11.05%) DevOps
12 18 (10.47%) Continuous Improvement
13 17 (9.88%) Business Continuity
13 17 (9.88%) Site Reliability Engineering
14 16 (9.30%) Incident Management
14 16 (9.30%) Information Security
14 16 (9.30%) ITIL V3
15 15 (8.72%) Problem Management
Programming Languages
1 21 (12.21%) C
2 11 (6.40%) Python
3 10 (5.81%) PowerShell
4 7 (4.07%) SQL
5 6 (3.49%) Bash Shell
6 5 (2.91%) Java
6 5 (2.91%) Shell Script
7 4 (2.33%) T-SQL
Qualifications
1 15 (8.72%) ITIL Certification
2 13 (7.56%) Degree
3 12 (6.98%) Security Cleared
4 11 (6.40%) DV Cleared
5 10 (5.81%) CCNA
5 10 (5.81%) Cisco Certification
5 10 (5.81%) CISSP
5 10 (5.81%) Microsoft Certification
6 9 (5.23%) VMware Certified Professional (VCP)
7 6 (3.49%) MCSE
8 5 (2.91%) CompTIA Security+
8 5 (2.91%) GIAC
8 5 (2.91%) Linux+ Certification
8 5 (2.91%) MBA
8 5 (2.91%) MOS
8 5 (2.91%) Network+ Certification
8 5 (2.91%) SANS
8 5 (2.91%) SSCP
9 4 (2.33%) ITIL Foundation Certificate
10 3 (1.74%) CWDP
Quality Assurance & Compliance
1 40 (23.26%) SLA
2 13 (7.56%) ISO/IEC 27001
3 5 (2.91%) GDPR
4 4 (2.33%) ISO/IEC 20000
5 3 (1.74%) ISO 22301
5 3 (1.74%) PCI DSS
6 2 (1.16%) ISO 9001
7 1 (0.58%) QA
System Software
1 33 (19.19%) VMware Infrastructure
2 29 (16.86%) Active Directory
3 18 (10.47%) VMware ESXi
4 16 (9.30%) vSphere
5 10 (5.81%) BitLocker
6 8 (4.65%) Microsoft App-V
6 8 (4.65%) NFS
6 8 (4.65%) XenDesktop
7 7 (4.07%) Docker
8 6 (3.49%) Hyper-V
9 5 (2.91%) Samba
9 5 (2.91%) VirtualBox
9 5 (2.91%) Xen
10 4 (2.33%) Firmware
11 3 (1.74%) VMware NSX
12 2 (1.16%) Microsoft Virtual Server
12 2 (1.16%) Virtual Machines
12 2 (1.16%) Virtual Servers
12 2 (1.16%) XenApp
13 1 (0.58%) Ceph
Systems Management
1 18 (10.47%) Puppet
2 17 (9.88%) SCCM
3 13 (7.56%) SCOM
4 12 (6.98%) Kubernetes
5 9 (5.23%) Opscode Chef
6 8 (4.65%) PowerCLI
7 6 (3.49%) Nagios
8 5 (2.91%) Ansible
8 5 (2.91%) Docker Swarm
8 5 (2.91%) OpenNMS
8 5 (2.91%) vCenter Server
8 5 (2.91%) ZABBIX
9 4 (2.33%) Cisco CUCM
10 3 (1.74%) Grafana
10 3 (1.74%) SCOrch
10 3 (1.74%) Terraform
10 3 (1.74%) vRealize
10 3 (1.74%) vRealize Orchestrator
11 2 (1.16%) Microsoft Intune
11 2 (1.16%) SCSM
Vendors
1 52 (30.23%) Microsoft
2 34 (19.77%) VMware
3 20 (11.63%) HP
3 20 (11.63%) Oracle
4 16 (9.30%) NetApp
5 15 (8.72%) ServiceNow
6 13 (7.56%) Citrix
7 10 (5.81%) Cisco
7 10 (5.81%) SolarWinds
8 9 (5.23%) Mitel
9 8 (4.65%) 3PAR
9 8 (4.65%) Brocade
9 8 (4.65%) WorldPay
10 7 (4.07%) ProCurve
10 7 (4.07%) Sonus
10 7 (4.07%) WatchGuard
11 6 (3.49%) Remedy
12 5 (2.91%) Dell
12 5 (2.91%) EMC
12 5 (2.91%) Red Hat