Period
to 18 January 2020

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 January 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
18 Jan 2020
Same period 2019 Same period 2018
Rank 110 157 179
Rank change year-on-year +47 +22 -62
Permanent jobs citing Service Management 168 187 197
As % of all permanent IT jobs advertised in the East of England 2.74% 1.98% 1.66%
As % of the Processes & Methodologies category 3.00% 2.19% 1.82%
Number of salaries quoted 93 108 136
East of England median annual salary £42,500 £48,750 £37,700
Median salary % change year-on-year -12.82% +29.31% -20.63%
10th Percentile £21,702 £26,250 £22,000
90th Percentile £74,750 £86,250 £67,500
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +9.89%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,597 8,538 10,831
As % of all permanent IT jobs advertised in the East of England 91.28% 90.48% 91.25%
Number of salaries quoted 3,834 6,359 8,810
East of England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,750 £26,250 £27,500
90th Percentile £76,250 £72,500 £70,000
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 18 January 2020.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 18 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 39 £40,000 -27.27% 10
Suffolk +39 33 £55,000 -35.29% 2
Essex +19 33 £42,867 -38.76% 2
Bedfordshire +16 33 £26,500 -67.88%
Cambridgeshire +20 26 £50,000 +53.85% 4
Norfolk -7 4 £31,500 -9.35% 2
Service Management
England

For the 6 months to 18 January 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 119 (70.83%) ITIL
2 56 (33.33%) Microsoft
3 52 (30.95%) ITSM
4 50 (29.76%) Agile Software Development
5 48 (28.57%) Service Delivery
6 41 (24.40%) Windows
7 37 (22.02%) Finance
8 32 (19.05%) Continuous Improvement
9 31 (18.45%) Active Directory
10 28 (16.67%) Analytical Skills
11 25 (14.88%) Change Management
12 24 (14.29%) Project Management
12 24 (14.29%) e-Learning
13 23 (13.69%) ITIL V3
13 23 (13.69%) DevOps
14 22 (13.10%) Service Design
14 22 (13.10%) Cisco
14 22 (13.10%) Linux
15 21 (12.50%) SDLC
16 20 (11.90%) Microsoft Certification
16 20 (11.90%) Problem Management
17 19 (11.31%) Problem-Solving
17 19 (11.31%) Project Delivery
18 18 (10.71%) Decision-Making
18 18 (10.71%) Windows Server
18 18 (10.71%) VMware
18 18 (10.71%) SQL Server
18 18 (10.71%) MCSE
18 18 (10.71%) VMware Infrastructure
18 18 (10.71%) Incident Management

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.74%) MS Exchange
2 4 (2.38%) SharePoint
3 2 (1.19%) Apache
3 2 (1.19%) Confluence
3 2 (1.19%) Oracle SOA Suite
Applications
1 14 (8.33%) Microsoft Excel
2 12 (7.14%) Microsoft PowerPoint
3 11 (6.55%) Microsoft Office
4 1 (0.60%) InfoPath
Business Applications
1 3 (1.79%) Dynamics CRM
1 3 (1.79%) Payment Gateway
2 2 (1.19%) Maximo
2 2 (1.19%) Oracle ERP
2 2 (1.19%) Unit4 Business World
Cloud Services
1 17 (10.12%) Office 365
2 16 (9.52%) Azure
3 12 (7.14%) AWS
4 7 (4.17%) Mimecast
5 3 (1.79%) Dynamics 365
6 2 (1.19%) Cloud Computing
7 1 (0.60%) Amazon EC2
7 1 (0.60%) Amazon ElastiCache
7 1 (0.60%) Amazon Kinesis
7 1 (0.60%) Amazon S3
7 1 (0.60%) Amazon SQS
7 1 (0.60%) AWS CloudFormation
7 1 (0.60%) AWS Lambda
7 1 (0.60%) AWS Step Functions
7 1 (0.60%) OneDrive
7 1 (0.60%) Power Platform
7 1 (0.60%) PowerApps
7 1 (0.60%) Serverless
7 1 (0.60%) Virtual Private Cloud
7 1 (0.60%) Yammer
Communications & Networking
1 14 (8.33%) Remote Desktop
2 12 (7.14%) DNS
3 11 (6.55%) Firewall
4 10 (5.95%) DHCP
5 9 (5.36%) Skype
6 7 (4.17%) Network Security
7 5 (2.98%) Intrusion Detection
8 4 (2.38%) TCP/IP
8 4 (2.38%) Wireless
9 3 (1.79%) Internet
9 3 (1.79%) Intranet
9 3 (1.79%) VPN
9 3 (1.79%) Wi-Fi
10 2 (1.19%) BGP
10 2 (1.19%) EIGRP
10 2 (1.19%) HTTP
10 2 (1.19%) IPsec
10 2 (1.19%) MPLS
10 2 (1.19%) OSPF
10 2 (1.19%) SSL
Database & Business Intelligence
1 18 (10.71%) SQL Server
2 6 (3.57%) Big Data
2 6 (3.57%) Relational Database
3 1 (0.60%) Amazon Athena
3 1 (0.60%) Amazon DynamoDB
3 1 (0.60%) Amazon RDS
3 1 (0.60%) Amazon Redshift
3 1 (0.60%) Azure SQL Data Warehouse
3 1 (0.60%) Crystal Reports
3 1 (0.60%) Data Lake
3 1 (0.60%) Data Warehouse
3 1 (0.60%) Power BI
Development Applications
1 3 (1.79%) Oracle Forms
2 2 (1.19%) JIRA
3 1 (0.60%) Git (software)
3 1 (0.60%) Jenkins
3 1 (0.60%) Subversion
3 1 (0.60%) Team Foundation Server
3 1 (0.60%) Visual Studio
General
1 37 (22.02%) Finance
2 13 (7.74%) Public Sector
3 12 (7.14%) Retail
4 5 (2.98%) Aerospace
5 4 (2.38%) Automotive
5 4 (2.38%) Legal
5 4 (2.38%) Local Government
6 3 (1.79%) Telecoms
7 2 (1.19%) Advertising
7 2 (1.19%) Back Office
7 2 (1.19%) Banking
8 1 (0.60%) Electronics
8 1 (0.60%) Manufacturing
8 1 (0.60%) Marketing
8 1 (0.60%) Police
Job Titles
1 35 (20.83%) Service Manager
2 23 (13.69%) Analyst
3 19 (11.31%) Service Analyst
4 15 (8.93%) Applications Manager
4 15 (8.93%) Delivery Manager
5 14 (8.33%) Architect
6 13 (7.74%) IT Manager
7 12 (7.14%) Report Analyst
8 11 (6.55%) Service Delivery Manager
8 11 (6.55%) Solutions Architect
9 9 (5.36%) IT Services Manager
9 9 (5.36%) IT Support
9 9 (5.36%) Service Desk Support
9 9 (5.36%) Service Desk Technician
10 8 (4.76%) Applications Support
10 8 (4.76%) Infrastructure Engineer
10 8 (4.76%) Technical Architect
10 8 (4.76%) Technical Solutions Architect
11 7 (4.17%) 2nd Line Support
11 7 (4.17%) Technical Support
Libraries, Frameworks & Software Standards
1 8 (4.76%) Web Services
2 1 (0.60%) .NET
2 1 (0.60%) ASP.NET
2 1 (0.60%) Backbone.js
2 1 (0.60%) CSS
2 1 (0.60%) HTML
2 1 (0.60%) jQuery
2 1 (0.60%) Middleware
2 1 (0.60%) Node.js
2 1 (0.60%) Serverless Framework
2 1 (0.60%) Swagger
Miscellaneous
1 28 (16.67%) Analytical Skills
2 24 (14.29%) e-Learning
3 12 (7.14%) Data Centre
3 12 (7.14%) Virtual Team
4 11 (6.55%) Management Information System
5 9 (5.36%) NHS
6 8 (4.76%) Self-Motivation
7 5 (2.98%) Enterprise Software
8 4 (2.38%) Enterprise Storage
8 4 (2.38%) Smartphone
8 4 (2.38%) User Experience
9 3 (1.79%) Client/Server
9 3 (1.79%) Social Media
10 2 (1.19%) CMDB
10 2 (1.19%) Driving Licence
10 2 (1.19%) Security Operations Centre
11 1 (0.60%) Clustering
11 1 (0.60%) Smart City
Operating Systems
1 41 (24.40%) Windows
2 22 (13.10%) Linux
3 18 (10.71%) Windows Server
4 13 (7.74%) Windows 7
5 9 (5.36%) Android
5 9 (5.36%) Mac OS X
5 9 (5.36%) Windows Server 2008
6 4 (2.38%) CentOS
6 4 (2.38%) Fedora
6 4 (2.38%) Red Hat Enterprise Linux
6 4 (2.38%) Ubuntu
6 4 (2.38%) Unix
6 4 (2.38%) Windows 10
Processes & Methodologies
1 119 (70.83%) ITIL
2 52 (30.95%) ITSM
3 50 (29.76%) Agile Software Development
4 48 (28.57%) Service Delivery
5 32 (19.05%) Continuous Improvement
6 25 (14.88%) Change Management
7 24 (14.29%) Project Management
8 23 (13.69%) DevOps
8 23 (13.69%) ITIL V3
9 22 (13.10%) Service Design
10 21 (12.50%) SDLC
11 20 (11.90%) Problem Management
12 19 (11.31%) Problem-Solving
12 19 (11.31%) Project Delivery
13 18 (10.71%) Decision-Making
13 18 (10.71%) Incident Management
14 15 (8.93%) Risk Management
14 15 (8.93%) Supplier Management
15 14 (8.33%) IT Strategy
15 14 (8.33%) Portfolio Management
Programming Languages
1 14 (8.33%) SQL
2 9 (5.36%) C
3 8 (4.76%) PowerShell
4 5 (2.98%) Bash Shell
4 5 (2.98%) Python
5 4 (2.38%) Java
6 1 (0.60%) C#
Qualifications
1 20 (11.90%) Microsoft Certification
2 18 (10.71%) MCSE
3 14 (8.33%) CCNA
3 14 (8.33%) Cisco Certification
4 12 (7.14%) Security Cleared
5 10 (5.95%) Degree
6 8 (4.76%) AWS Certification
6 8 (4.76%) SC Cleared
7 7 (4.17%) ITIL Foundation Certificate
8 5 (2.98%) ITIL Certification
9 4 (2.38%) CISSP
9 4 (2.38%) CompTIA Security+
9 4 (2.38%) DV Cleared
9 4 (2.38%) GIAC
9 4 (2.38%) Linux+ Certification
9 4 (2.38%) Network+ Certification
9 4 (2.38%) SANS
9 4 (2.38%) SSCP
10 3 (1.79%) Computer Science Degree
11 1 (0.60%) CITP
Quality Assurance & Compliance
1 10 (5.95%) PMO
2 8 (4.76%) ISO/IEC 27001
3 7 (4.17%) SLA
4 5 (2.98%) ISO/IEC 20000
5 3 (1.79%) ISO 22301
6 2 (1.19%) Cyber Essentials
6 2 (1.19%) Cyber Essentials PLUS
6 2 (1.19%) PCI DSS
7 1 (0.60%) GDPR
System Software
1 31 (18.45%) Active Directory
2 18 (10.71%) VMware Infrastructure
3 12 (7.14%) Terminal Services
4 4 (2.38%) Docker
4 4 (2.38%) NFS
4 4 (2.38%) Samba
4 4 (2.38%) VirtualBox
4 4 (2.38%) VMware ESXi
4 4 (2.38%) Xen
5 2 (1.19%) Hyper-V
5 2 (1.19%) Microsoft App-V
5 2 (1.19%) Virtual Machines
5 2 (1.19%) vSphere
Systems Management
1 17 (10.12%) SCCM
2 4 (2.38%) Ansible
2 4 (2.38%) Docker Swarm
2 4 (2.38%) Kubernetes
2 4 (2.38%) Nagios
2 4 (2.38%) OpenNMS
2 4 (2.38%) Puppet
2 4 (2.38%) SCOM
2 4 (2.38%) vCenter Server
2 4 (2.38%) ZABBIX
3 1 (0.60%) SCOrch
Vendors
1 56 (33.33%) Microsoft
2 22 (13.10%) Cisco
3 18 (10.71%) VMware
4 12 (7.14%) Google
4 12 (7.14%) Remedy
5 11 (6.55%) Citrix
6 10 (5.95%) F5
6 10 (5.95%) Oracle
7 9 (5.36%) Apple
8 6 (3.57%) Dell
8 6 (3.57%) EMC
9 5 (2.98%) WorldPay
10 4 (2.38%) Cloudera
10 4 (2.38%) Hortonworks
10 4 (2.38%) IBM
10 4 (2.38%) Meraki
10 4 (2.38%) NetApp
10 4 (2.38%) Red Hat
10 4 (2.38%) SolarWinds
11 3 (1.79%) SAP