Period
to 24 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 173 134 117
Rank change year-on-year -39 -17 +4
Permanent jobs citing Service Management 214 284 358
As % of all permanent IT jobs advertised in the East of England 1.72% 2.25% 2.38%
As % of the Processes & Methodologies category 1.95% 2.53% 2.73%
Number of salaries quoted 149 239 261
East of England median annual salary £39,000 £47,500 £48,000
Median salary % change year-on-year -17.89% -1.04% +12.94%
10th Percentile £22,000 £30,600 £26,250
90th Percentile £63,500 £72,000 £75,000
England median annual salary £50,000 £47,298 £47,500
% change year-on-year +5.71% -0.43% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10,999 11,221 13,125
As % of all permanent IT jobs advertised in the East of England 88.18% 88.83% 87.33%
Number of salaries quoted 8,895 9,114 10,590
East of England median annual salary £50,000 £45,344 £45,000
Median salary % change year-on-year +10.27% +0.76% +1.12%
10th Percentile £28,500 £27,500 £26,250
90th Percentile £71,250 £70,700 £68,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 24 February 2018.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +3 78 £29,500 -36.90% 11
Cambridgeshire -26 67 £42,000 -6.67% 4
Bedfordshire +36 41 £42,000 -6.67% 18
Norfolk +33 12 £75,000 - 4
Suffolk +19 12 £37,500 +7.14% 2
Essex -82 7 £41,250 -25.00% 2
Service Management
England

For the 6 months to 24 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 151 (70.56%) ITIL
2 95 (44.39%) ITSM
3 83 (38.79%) Windows
4 77 (35.98%) SLA
5 68 (31.78%) Microsoft
6 58 (27.10%) Microsoft Office
7 54 (25.23%) Problem Management
8 47 (21.96%) Management Information System
9 44 (20.56%) HP
10 41 (19.16%) Business Intelligence
11 40 (18.69%) Spreadsheet
11 40 (18.69%) Proactive Management
12 38 (17.76%) Service Delivery
13 33 (15.42%) Unix
14 31 (14.49%) Java
15 30 (14.02%) Oracle
15 30 (14.02%) Security Cleared
15 30 (14.02%) WorldPay
16 29 (13.55%) Shell Script
17 26 (12.15%) Apache
18 25 (11.68%) Relational Database
18 25 (11.68%) Fintech
18 25 (11.68%) T-SQL
19 24 (11.21%) Retail
19 24 (11.21%) Tomcat
19 24 (11.21%) Active Directory
19 24 (11.21%) Finance
19 24 (11.21%) Task Automation
20 23 (10.75%) Analytical Skills
21 19 (8.88%) Project Management

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (12.15%) Apache
2 24 (11.21%) Tomcat
3 3 (1.40%) MS Exchange
3 3 (1.40%) SharePoint
4 2 (0.93%) BizTalk Server
4 2 (0.93%) IIS
4 2 (0.93%) SharePoint Server
5 1 (0.47%) Confluence
5 1 (0.47%) Exchange Server 2010
5 1 (0.47%) Exchange Server 2013
5 1 (0.47%) Skype for Business
Applications
1 58 (27.10%) Microsoft Office
2 40 (18.69%) Spreadsheet
3 8 (3.74%) Microsoft Excel
4 4 (1.87%) Microsoft PowerPoint
4 4 (1.87%) MS Visio
5 2 (0.93%) EngageOne
Business Applications
1 7 (3.27%) Payment Gateway
2 3 (1.40%) SAP SM
3 2 (0.93%) Exstream
4 1 (0.47%) assyst
4 1 (0.47%) Dynamics AX
4 1 (0.47%) Dynamics CRM
4 1 (0.47%) NetSuite
4 1 (0.47%) Remedy ITSM
4 1 (0.47%) Unit4 Business World
Cloud Services
1 16 (7.48%) Microsoft Azure
1 16 (7.48%) Office 365
2 15 (7.01%) Amazon AWS
3 7 (3.27%) SaaS
4 6 (2.80%) IaaS
5 5 (2.34%) AWS CloudFormation
5 5 (2.34%) Cloud Computing
6 2 (0.93%) AWS Lambda
6 2 (0.93%) Google Cloud Platform
6 2 (0.93%) Serverless
Communications & Networking
1 18 (8.41%) Firewall
2 9 (4.21%) DNS
3 8 (3.74%) PBX
4 7 (3.27%) Internet
4 7 (3.27%) SAN
4 7 (3.27%) VPN
4 7 (3.27%) WAN
5 6 (2.80%) LAN
5 6 (2.80%) TCP/IP
6 5 (2.34%) Reverse Proxy
7 3 (1.40%) MPLS
8 2 (0.93%) VLAN
8 2 (0.93%) VoIP
9 1 (0.47%) ADSL
9 1 (0.47%) Cisco IOS
9 1 (0.47%) DHCP
9 1 (0.47%) Intrusion Detection
9 1 (0.47%) Skype
9 1 (0.47%) SNMP
9 1 (0.47%) Wi-Fi
Database & Business Intelligence
1 25 (11.68%) Relational Database
2 16 (7.48%) SQL Server
3 12 (5.61%) Oracle Database
4 7 (3.27%) SQL Server Integration Services
5 5 (2.34%) NoSQL
5 5 (2.34%) SQL Server Reporting Services
6 3 (1.40%) SQL Server 2008
7 2 (0.93%) MongoDB
7 2 (0.93%) Redis
7 2 (0.93%) SQL Server 2014
7 2 (0.93%) SQL Server Analysis Services
8 1 (0.47%) Geospatial Data
8 1 (0.47%) GIS
8 1 (0.47%) Power BI
8 1 (0.47%) SQL Server 2012
Development Applications
1 3 (1.40%) Jenkins
1 3 (1.40%) Team Foundation Server
2 2 (0.93%) SQL Server Management Studio (SSMS)
3 1 (0.47%) JIRA
3 1 (0.47%) Rational Team Concert
General
1 24 (11.21%) Finance
1 24 (11.21%) Retail
2 12 (5.61%) Marketing
3 8 (3.74%) Telecoms
4 5 (2.34%) Advertising
4 5 (2.34%) Manufacturing
5 3 (1.40%) Legal
6 1 (0.47%) Banking
6 1 (0.47%) Electronics
6 1 (0.47%) French Language
6 1 (0.47%) German Language
Job Titles
1 78 (36.45%) Analyst
2 51 (23.83%) Service Analyst
3 44 (20.56%) Administrator
4 31 (14.49%) Support Engineer
5 29 (13.55%) Applications Support
6 26 (12.15%) Applications Engineer
7 25 (11.68%) Service Manager
8 24 (11.21%) Applications Support Engineer
9 20 (9.35%) Senior Applications Support
10 19 (8.88%) Senior Support Engineer
11 17 (7.94%) Senior Applications Engineer
12 13 (6.07%) Support Analyst
13 12 (5.61%) Delivery Manager
13 12 (5.61%) IT Support
13 12 (5.61%) Services Delivery Manager
13 12 (5.61%) Technical Manager
14 11 (5.14%) Consultant
14 11 (5.14%) IT Analyst
14 11 (5.14%) IT Support Analyst
15 10 (4.67%) ITIL Manager
Libraries, Frameworks & Software Standards
1 9 (4.21%) SAP Basis
1 9 (4.21%) Web Services
2 7 (3.27%) J2EE
3 6 (2.80%) Middleware
4 5 (2.34%) JSON
4 5 (2.34%) XML
5 2 (0.93%) .NET
5 2 (0.93%) Node.js
5 2 (0.93%) REST
5 2 (0.93%) SOAP
Miscellaneous
1 47 (21.96%) Management Information System
2 25 (11.68%) Fintech
3 23 (10.75%) Analytical Skills
4 16 (7.48%) Data Centre
5 7 (3.27%) Virtual Team
6 6 (2.80%) User Experience
7 5 (2.34%) Computer Science
7 5 (2.34%) Enterprise Software
7 5 (2.34%) Replication
8 3 (1.40%) Driving Licence
8 3 (1.40%) FMCG
8 3 (1.40%) Linux Command Line
8 3 (1.40%) Public Cloud
9 2 (0.93%) CMDB
10 1 (0.47%) Client/Server
10 1 (0.47%) EMC VNX
10 1 (0.47%) Enterprise Storage
10 1 (0.47%) IBM XIV
10 1 (0.47%) iPad
10 1 (0.47%) Video Conferencing
Operating Systems
1 83 (38.79%) Windows
2 33 (15.42%) Unix
3 14 (6.54%) Linux
4 12 (5.61%) Windows Server
5 8 (3.74%) Windows Server 2008
5 8 (3.74%) Windows Server 2012
6 5 (2.34%) Windows 7
7 2 (0.93%) Windows 8
8 1 (0.47%) AIX
8 1 (0.47%) Windows 10
8 1 (0.47%) Windows Vista
Processes & Methodologies
1 151 (70.56%) ITIL
2 95 (44.39%) ITSM
3 54 (25.23%) Problem Management
4 41 (19.16%) Business Intelligence
5 40 (18.69%) Proactive Management
6 38 (17.76%) Service Delivery
7 24 (11.21%) Task Automation
8 19 (8.88%) Project Management
9 17 (7.94%) Database Optimisation
9 17 (7.94%) Disaster Recovery
9 17 (7.94%) Incident Management
10 16 (7.48%) Agile Software Development
10 16 (7.48%) Stakeholder Management
11 15 (7.01%) High Availability
12 14 (6.54%) Change Management
12 14 (6.54%) Vulnerability Management
13 13 (6.07%) ITIL V3
13 13 (6.07%) Security Patching
13 13 (6.07%) Supplier Management
14 12 (5.61%) Time Management
Programming Languages
1 31 (14.49%) Java
2 29 (13.55%) Shell Script
3 25 (11.68%) T-SQL
4 13 (6.07%) SQL
5 11 (5.14%) PowerShell
6 4 (1.87%) Bash Shell
6 4 (1.87%) JavaScript
6 4 (1.87%) Python
7 3 (1.40%) Ruby
8 2 (0.93%) C
9 1 (0.47%) PHP
9 1 (0.47%) VBA
Qualifications
1 30 (14.02%) Security Cleared
2 13 (6.07%) ITIL Certification
3 9 (4.21%) Degree
3 9 (4.21%) DV Cleared
4 8 (3.74%) ITIL Foundation Certificate
4 8 (3.74%) SC Cleared
5 6 (2.80%) CCNA
5 6 (2.80%) Cisco Certification
5 6 (2.80%) MCSE
5 6 (2.80%) Microsoft Certification
6 5 (2.34%) CCNP
6 5 (2.34%) MCP
6 5 (2.34%) Sun Certification
7 3 (1.40%) DBS Check
8 1 (0.47%) APMP
8 1 (0.47%) HNC
8 1 (0.47%) HND
8 1 (0.47%) MCITP
8 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 77 (35.98%) SLA
2 6 (2.80%) ISO/IEC 20000
2 6 (2.80%) ISO/IEC 27001
3 3 (1.40%) ISO 9001
3 3 (1.40%) PCI DSS
4 2 (0.93%) GDPR
5 1 (0.47%) GPG13
System Software
1 24 (11.21%) Active Directory
2 9 (4.21%) VMware Infrastructure
3 5 (2.34%) Virtual Servers
4 3 (1.40%) Virtual Desktop
4 3 (1.40%) vSphere
5 2 (0.93%) Firmware
5 2 (0.93%) Hyper-V
Systems Management
1 10 (4.67%) Puppet
2 8 (3.74%) Opscode Chef
3 5 (2.34%) Ansible
4 3 (1.40%) Terraform
4 3 (1.40%) vCenter Server
4 3 (1.40%) vRealize
5 2 (0.93%) Dollar Universe
5 2 (0.93%) WSUS
6 1 (0.47%) Computer Emergency Response Teams
6 1 (0.47%) HP ALM
6 1 (0.47%) Norton AntiVirus
6 1 (0.47%) SCCM
6 1 (0.47%) SCOM
6 1 (0.47%) Tivoli
6 1 (0.47%) Tivoli Storage Manager
Vendors
1 68 (31.78%) Microsoft
2 44 (20.56%) HP
3 30 (14.02%) Oracle
3 30 (14.02%) WorldPay
4 13 (6.07%) VMware
5 12 (5.61%) SAP
6 7 (3.27%) Cisco
7 6 (2.80%) Citrix
7 6 (2.80%) ServiceNow
8 4 (1.87%) BMC
9 3 (1.40%) AppDynamics
9 3 (1.40%) CA
9 3 (1.40%) F5
9 3 (1.40%) Fortinet
9 3 (1.40%) Splunk
10 2 (0.93%) Google
10 2 (0.93%) Juniper
10 2 (0.93%) OpenText
10 2 (0.93%) Symantec
10 2 (0.93%) Tableau