The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Management
England / East of England
Rank 146 124 104
Rank change year-on-year -22 -20  
Permanent jobs citing Service Management 98 167 193
As % of all permanent IT jobs advertised in the East of England 1.63% 2.28% 2.63%
As % of the Processes & Methodologies category 1.87% 2.60% 3.11%
Number of salaries quoted 73 123 115
Median salary £47,500 £50,000 £46,500
Median salary % change year-on-year -5.00% +7.52%  
90% offered a salary of more than £25,000 £30,000 £28,350
10% offered a salary of more than £74,400 £70,000 £62,250
UK excluding London median salary £44,869 £42,500 £45,000
% change year-on-year +5.57% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process and methodology skills.

Process & Methodology Skills
East of England
Permanent job vacancies with a requirement for process and methodology skills 5241 6424 6210
As % of all permanent IT job vacancies advertised in the East of England 87.19% 87.83% 84.50%
Number of salaries quoted 4169 5090 4933
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 3 months to 23 March 2017.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -31 33 £45,000 - 9
Essex +16 31 £47,500 -13.63%
Cambridgeshire +30 21 £52,500 -19.23% 4
Bedfordshire -7 7 £45,000 -10.00% 2
Suffolk +13 4 £85,000 +183.33% 2
Norfolk -4 2 £32,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 23 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Management.

1 181 (71.54%) ITIL
2 88 (34.78%) ITSM
3 78 (30.83%) Service Delivery
4 75 (29.64%) Finance
5 69 (27.27%) Project Management
6 68 (26.88%) ITIL V3
7 61 (24.11%) Microsoft
8 45 (17.79%) Degree
9 44 (17.39%) MS Excel
10 41 (16.21%) Change Management
11 37 (14.62%) Data Centre
12 36 (14.23%) Incident Management
13 35 (13.83%) Problem Management
13 35 (13.83%) Windows
14 34 (13.44%) Risk Management
15 30 (11.86%) PRINCE2
15 30 (11.86%) Disaster Recovery
16 29 (11.46%) SQL
17 26 (10.28%) Retail
17 26 (10.28%) Service Design
18 25 (9.88%) Management Information System
19 24 (9.49%) Presales
19 24 (9.49%) Amazon AWS
20 23 (9.09%) Security Cleared
20 23 (9.09%) CMDB
20 23 (9.09%) Release Management
20 23 (9.09%) NetApp
21 22 (8.70%) SQL Server
21 22 (8.70%) TOGAF
21 22 (8.70%) Stakeholder Management

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.56%) MS Exchange
2 7 (2.77%) CMS
2 7 (2.77%) SharePoint
3 6 (2.37%) Exchange Server 2010
4 4 (1.58%) Blackberry Enterprise Server
5 3 (1.19%) Exchange Server 2013
5 3 (1.19%) Skype for Business
6 2 (0.79%) BizTalk Server
7 1 (0.40%) Apache
7 1 (0.40%) IIS
7 1 (0.40%) Tomcat
7 1 (0.40%) WebLogic
Applications
1 44 (17.39%) MS Excel
2 19 (7.51%) MS Office
3 5 (1.98%) MS PowerPoint
4 2 (0.79%) MS Project
Business Applications
1 7 (2.77%) Dynamics CRM
2 5 (1.98%) Dynamics AX
2 5 (1.98%) Dynamics NAV
3 3 (1.19%) Oracle Payables
4 1 (0.40%) assyst
Cloud Services
1 24 (9.49%) Amazon AWS
2 20 (7.91%) Microsoft Azure
3 16 (6.32%) IaaS
3 16 (6.32%) PaaS
4 12 (4.74%) Amazon EC2
5 11 (4.35%) Office 365
6 6 (2.37%) Cloud Computing
7 4 (1.58%) iTunes
8 1 (0.40%) Force.com
8 1 (0.40%) SaaS
Communications & Networking
1 13 (5.14%) Firewall
2 11 (4.35%) VPN
3 6 (2.37%) DNS
3 6 (2.37%) LAN
3 6 (2.37%) SAN
3 6 (2.37%) WAN
4 5 (1.98%) DHCP
4 5 (1.98%) IMAP
4 5 (1.98%) SMTP
4 5 (1.98%) VoIP
5 4 (1.58%) HTTP
5 4 (1.58%) Network Security
6 3 (1.19%) Internet
6 3 (1.19%) Skype
7 2 (0.79%) Unified Communications
8 1 (0.40%) ATM
8 1 (0.40%) Broadband
8 1 (0.40%) TCP/IP
8 1 (0.40%) Wireless
8 1 (0.40%) WLAN
Database & Business Intelligence
1 22 (8.70%) SQL Server
2 12 (4.74%) DB2
2 12 (4.74%) MySQL
3 5 (1.98%) Oracle Database
4 3 (1.19%) SQL Server 2000
5 2 (0.79%) BusinessObjects
5 2 (0.79%) Data Warehouse
5 2 (0.79%) SQL Server 2005
5 2 (0.79%) SQL Server Analysis Services
5 2 (0.79%) SQL Server Integration Services
5 2 (0.79%) SQL Server Reporting Services
6 1 (0.40%) GIS
6 1 (0.40%) Oracle Database 10g
Development Applications
1 4 (1.58%) HP UFT
1 4 (1.58%) LoadRunner
1 4 (1.58%) MSI
2 1 (0.40%) JIRA
2 1 (0.40%) Team Foundation Server
2 1 (0.40%) Toad
2 1 (0.40%) Visual Studio
General
1 75 (29.64%) Finance
2 26 (10.28%) Retail
3 17 (6.72%) Publishing
4 13 (5.14%) Legal
5 8 (3.16%) Law
6 7 (2.77%) Banking
6 7 (2.77%) Military
7 5 (1.98%) Billing
7 5 (1.98%) Manufacturing
8 3 (1.19%) Aerospace
9 2 (0.79%) Front Office
9 2 (0.79%) Pharmaceutical
10 1 (0.40%) Advertising
10 1 (0.40%) Marketing
Job Titles
1 58 (22.92%) IT Manager
2 57 (22.53%) Service Manager
3 41 (16.21%) IT Services Manager
4 35 (13.83%) Architect
5 33 (13.04%) Service Continuity Manager
5 33 (13.04%) Solutions Architect
6 28 (11.07%) Analyst
7 24 (9.49%) Disaster Recovery Manager
8 20 (7.91%) Administrator
9 14 (5.53%) Business Manager
10 13 (5.14%) ITIL Manager
10 13 (5.14%) ITIL Service Manager
11 12 (4.74%) Support Engineer
12 11 (4.35%) Service Analyst
13 10 (3.95%) Service Design Manager
14 9 (3.56%) Incident Analyst
15 8 (3.16%) AWS Architect
15 8 (3.16%) Delivery Manager
15 8 (3.16%) IT Administrator
15 8 (3.16%) Senior Manager
Libraries, Frameworks & Software Standards
1 12 (4.74%) HTML
2 11 (4.35%) .NET
2 11 (4.35%) CSS
3 6 (2.37%) Middleware
4 4 (1.58%) Ajax
4 4 (1.58%) XML
5 3 (1.19%) ASP.NET Web API
5 3 (1.19%) jQuery
5 3 (1.19%) KnockoutJS
6 2 (0.79%) .NET Framework
6 2 (0.79%) MDX
6 2 (0.79%) Web Services
7 1 (0.40%) Java EE
7 1 (0.40%) Visualforce
Miscellaneous
1 37 (14.62%) Data Centre
2 25 (9.88%) Management Information System
3 23 (9.09%) CMDB
4 19 (7.51%) Computer Science
5 15 (5.93%) Virtual Team
6 6 (2.37%) Analytical Skills
6 6 (2.37%) Blackberry
6 6 (2.37%) Smartphone
7 4 (1.58%) Mobile Computing
7 4 (1.58%) NHS
7 4 (1.58%) N-Tier
7 4 (1.58%) Public Cloud
8 3 (1.19%) Clustering
9 2 (0.79%) Enterprise Software
9 2 (0.79%) Handset
10 1 (0.40%) Client/Server
10 1 (0.40%) Driving Licence
10 1 (0.40%) Fintech
10 1 (0.40%) Foreign Exchange (FX)
10 1 (0.40%) User Experience
Operating Systems
1 35 (13.83%) Windows
2 15 (5.93%) Windows Server
3 12 (4.74%) Windows Server 2012
4 11 (4.35%) Linux
4 11 (4.35%) Windows Server 2008
5 7 (2.77%) Windows Server 2003
6 5 (1.98%) Android
6 5 (1.98%) Windows 8
7 4 (1.58%) OpenVMS
7 4 (1.58%) Solaris
7 4 (1.58%) Unix
7 4 (1.58%) Windows 10
7 4 (1.58%) Windows Phone
8 3 (1.19%) Apple iOS
8 3 (1.19%) Windows 7
9 2 (0.79%) Windows XP
10 1 (0.40%) Red Hat Enterprise Linux
Processes & Methodologies
1 181 (71.54%) ITIL
2 88 (34.78%) ITSM
3 78 (30.83%) Service Delivery
4 69 (27.27%) Project Management
5 68 (26.88%) ITIL V3
6 41 (16.21%) Change Management
7 36 (14.23%) Incident Management
8 35 (13.83%) Problem Management
9 34 (13.44%) Risk Management
10 30 (11.86%) Disaster Recovery
10 30 (11.86%) PRINCE2
11 26 (10.28%) Service Design
12 24 (9.49%) Presales
13 23 (9.09%) Release Management
14 22 (8.70%) IT Strategy
14 22 (8.70%) Stakeholder Management
14 22 (8.70%) TOGAF
15 21 (8.30%) CRM
16 20 (7.91%) Line Management
17 19 (7.51%) Continuous Improvement
Programming Languages
1 29 (11.46%) SQL
2 15 (5.93%) C
3 9 (3.56%) JavaScript
4 8 (3.16%) C#
5 6 (2.37%) PowerShell
6 5 (1.98%) PHP
7 4 (1.58%) Java
7 4 (1.58%) PL/SQL
7 4 (1.58%) VBScript
8 3 (1.19%) Shell Script
8 3 (1.19%) TypeScript
9 2 (0.79%) Data Analysis Expressions (DAX)
9 2 (0.79%) T-SQL
10 1 (0.40%) Apex Code
10 1 (0.40%) Bash Shell
10 1 (0.40%) Jython
10 1 (0.40%) Perl
10 1 (0.40%) SOQL
10 1 (0.40%) WebLogic Scripting Tool
Qualifications
1 45 (17.79%) Degree
2 23 (9.09%) Security Cleared
3 18 (7.11%) ISEB
3 18 (7.11%) PMP
4 16 (6.32%) SC Cleared
5 12 (4.74%) PMI Certification
6 11 (4.35%) ITIL Certification
6 11 (4.35%) MCP
7 9 (3.56%) Microsoft Certification
8 7 (2.77%) DV Cleared
9 5 (1.98%) CEH
9 5 (1.98%) CESG Certified Professional
9 5 (1.98%) CISA
9 5 (1.98%) CISM
9 5 (1.98%) CISSP
9 5 (1.98%) CRISC
9 5 (1.98%) ISTQB
9 5 (1.98%) SANS
10 4 (1.58%) MCSE
11 2 (0.79%) MCDST
Quality Assurance & Compliance
1 19 (7.51%) SLA
2 5 (1.98%) ISO/IEC 27001
3 2 (0.79%) Data Quality
3 2 (0.79%) PMO
3 2 (0.79%) QA
4 1 (0.40%) ISO 9001
4 1 (0.40%) ISO/IEC 20000
System Software
1 21 (8.30%) VMware Infrastructure
2 18 (7.11%) Active Directory
3 12 (4.74%) Virtual Machines
4 7 (2.77%) Hyper-V
5 4 (1.58%) Microsoft App-V
5 4 (1.58%) vSphere
6 1 (0.40%) NFS
6 1 (0.40%) Oracle RAC
Systems Management
1 19 (7.51%) SCCM
2 12 (4.74%) SCVMM
3 8 (3.16%) Microsoft Intune
4 5 (1.98%) SCOM
5 4 (1.58%) BladeLogic
5 4 (1.58%) SCOrch
6 3 (1.19%) Data Guard
6 3 (1.19%) Oracle Enterprise Manager
6 3 (1.19%) Oracle RMAN
Vendors
1 61 (24.11%) Microsoft
2 23 (9.09%) NetApp
3 21 (8.30%) VMware
4 20 (7.91%) Cisco
5 17 (6.72%) BMC
5 17 (6.72%) Oracle
6 16 (6.32%) EMC
7 15 (5.93%) Citrix
8 14 (5.53%) CheckPoint
9 13 (5.14%) IBM
10 12 (4.74%) HP
10 12 (4.74%) Juniper
11 9 (3.56%) SAP
11 9 (3.56%) ServiceNow
12 7 (2.77%) Apple
13 6 (2.37%) Clearswift
13 6 (2.37%) Proofpoint
14 5 (1.98%) AlienVault
14 5 (1.98%) LogLogic
14 5 (1.98%) LogRhythm
Bury St. Edmunds, Suffolk
Servest Group
Salary: 20 days Holiday, plus 8 Bank Holidays, AE Pension, Parking, Opt-In Hea
Posted: 5 hours ago
Peterborough, Cambridgeshire
comparethemarket.com
Salary: Up to £30,000 per annum
Posted: 1 hour ago
Hemel Hempstead
Nigel Frank International
Salary: £35000 - £40000 per annum
Posted: 13 hours ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £1 - £999999 per annum + Salary Negotiable + Benefits
Posted: Yesterday
Ipswich, Suffolk
Crimson Ltd
Salary: £35000 - £40000 per annum
Posted: 2 days ago
Hertfordshire
Modality Systems
Salary: Up to £25k
Posted: 2 days ago
Much Hadham, Hertfordshire
Complete Tech Limited
Salary: From £28,000 to £35,000 per annum
Posted: 3 days ago
Bedford, Bedfordshire
The SmartList
Salary: Excellent benefits package
Posted: 3 days ago
Peterborough, Cambridgeshire
The SmartList
Salary: Excellent benefits package
Posted: 3 days ago
Cambridge, Cambridgeshire
The SmartList
Salary: Excellent benefits package
Posted: 3 days ago
Cambridge, Cambridgeshire
Oxbridge Answers
Salary: 80000 + BONUS
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Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 8 days ago
Harpenden
IQ Sales People
Salary: £55000 per annum + Corp Benefits
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Hatfield
Computacenter
Salary: Competitive + Benefits
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Watford
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Salary: £26000 - £32000 per annum
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