Period
to 24 May 2020

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 May 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
24 May 2020
Same period 2019 Same period 2018
Rank 105 116 172
Rank change year-on-year +11 +56 -10
Permanent jobs citing Service Management 104 206 218
As % of all permanent jobs advertised in the East of England 2.40% 2.57% 1.76%
As % of the Processes & Methodologies category 2.65% 2.88% 1.92%
Number of salaries quoted 73 132 129
Median annual salary £43,000 £42,500 £44,500
Median salary % change year-on-year +1.18% -4.49% -6.32%
10th Percentile £26,250 £22,025 £22,000
90th Percentile £57,500 £68,750 £75,000
England median annual salary £55,000 £50,000 £48,000
% change year-on-year +10.00% +4.17% +1.05%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 3,929 7,156 11,356
As % of all permanent IT jobs advertised in the East of England 90.70% 89.28% 91.50%
Number of salaries quoted 2,854 5,360 8,709
Median annual salary £47,500 £47,500 £50,000
Median salary % change year-on-year - -5.00% +11.11%
10th Percentile £28,750 £27,500 £27,500
90th Percentile £77,500 £72,500 £71,550
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

Salary distribution for jobs citing Service Management in the East of England over the 6 months to 24 May 2020.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 24 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +55 38 £38,000 -5.00% 5
Suffolk - 22 £55,000 -
Bedfordshire +10 19 £36,000 -15.29%
Essex +2 18 £46,500 +19.23% 5
Hertfordshire -38 7 £60,000 +9.09% 4
Service Management
England

For the 6 months to 24 May 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 72 (69.23%) ITIL
2 42 (40.38%) Microsoft
3 37 (35.58%) Windows
4 32 (30.77%) Agile Software Development
5 30 (28.85%) Analytical Skills
6 27 (25.96%) ITSM
7 26 (25.00%) Service Delivery
8 21 (20.19%) VMware
9 20 (19.23%) Management Information System
9 20 (19.23%) Finance
10 19 (18.27%) Azure
10 19 (18.27%) Office 365
11 18 (17.31%) Windows Server
11 18 (17.31%) Self-Motivation
11 18 (17.31%) Problem-Solving
12 17 (16.35%) Incident Management
13 16 (15.38%) SCCM
13 16 (15.38%) VMware Infrastructure
13 16 (15.38%) Windows 7
14 15 (14.42%) ITIL V3
14 15 (14.42%) Active Directory
15 14 (13.46%) SLA
15 14 (13.46%) e-Learning
15 14 (13.46%) Mentoring
16 13 (12.50%) Mimecast
17 12 (11.54%) AWS
17 12 (11.54%) PowerShell
18 11 (10.58%) Waterfall
18 11 (10.58%) Customer Engagement
18 11 (10.58%) Continuous Improvement

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.65%) MS Exchange
2 7 (6.73%) SharePoint
3 4 (3.85%) IIS
4 1 (0.96%) Exchange Server 2010
Applications
1 10 (9.62%) Microsoft Excel
2 7 (6.73%) Microsoft PowerPoint
3 4 (3.85%) Spreadsheet
4 2 (1.92%) Microsoft Office
5 1 (0.96%) MS Visio
Business Applications
1 6 (5.77%) Dynamics CRM
Cloud Services
1 19 (18.27%) Azure
1 19 (18.27%) Office 365
2 13 (12.50%) Mimecast
3 12 (11.54%) AWS
4 6 (5.77%) Dynamics 365
5 2 (1.92%) Amazon EC2
5 2 (1.92%) Amazon ElastiCache
5 2 (1.92%) Amazon Kinesis
5 2 (1.92%) Amazon S3
5 2 (1.92%) Amazon SQS
5 2 (1.92%) AWS CloudFormation
5 2 (1.92%) AWS Lambda
5 2 (1.92%) AWS Step Functions
5 2 (1.92%) Serverless
5 2 (1.92%) Virtual Private Cloud
6 1 (0.96%) IaaS
6 1 (0.96%) PaaS
Communications & Networking
1 9 (8.65%) Firewall
1 9 (8.65%) Internet
1 9 (8.65%) VoIP
1 9 (8.65%) VPN
1 9 (8.65%) WAN
2 8 (7.69%) LAN
2 8 (7.69%) Network Security
2 8 (7.69%) Skype
2 8 (7.69%) Wi-Fi
3 6 (5.77%) Intranet
4 1 (0.96%) DHCP
4 1 (0.96%) DNS
4 1 (0.96%) PBX
4 1 (0.96%) SAN
Database & Business Intelligence
1 11 (10.58%) SQL Server
2 7 (6.73%) Big Data
3 6 (5.77%) Oracle Reports
4 4 (3.85%) SQL Server Reporting Services
5 3 (2.88%) BusinessObjects
5 3 (2.88%) Panintelligence
6 2 (1.92%) Amazon Athena
6 2 (1.92%) Amazon DynamoDB
6 2 (1.92%) Amazon RDS
6 2 (1.92%) Amazon Redshift
6 2 (1.92%) Data Lake
7 1 (0.96%) Azure SQL Data Warehouse
7 1 (0.96%) Data Warehouse
Development Applications
1 7 (6.73%) MSI
2 2 (1.92%) Git (software)
2 2 (1.92%) Jenkins
2 2 (1.92%) Subversion
3 1 (0.96%) Axure RP
General
1 20 (19.23%) Finance
2 9 (8.65%) Telecoms
3 5 (4.81%) Legal
4 3 (2.88%) Billing
5 2 (1.92%) Local Government
5 2 (1.92%) Public Sector
6 1 (0.96%) Automotive
6 1 (0.96%) Retail
Job Titles
1 42 (40.38%) Analyst
2 13 (12.50%) Service Analyst
3 12 (11.54%) Administrator
4 10 (9.62%) Incident Analyst
4 10 (9.62%) Major Incident Analyst
4 10 (9.62%) Service Manager
5 9 (8.65%) IT Support
6 8 (7.69%) IT Manager
6 8 (7.69%) Systems Administrator
7 7 (6.73%) Applications Support
7 7 (6.73%) Cloud Infrastructure Manager
7 7 (6.73%) Delivery Manager
7 7 (6.73%) DevOps Manager
7 7 (6.73%) Infrastructure Engineer
7 7 (6.73%) Infrastructure Manager
7 7 (6.73%) Report Analyst
7 7 (6.73%) Support Analyst
8 6 (5.77%) Service Delivery Manager
9 5 (4.81%) Service Desk Analyst
9 5 (4.81%) Technical Support
Libraries, Frameworks & Software Standards
1 2 (1.92%) Node.js
1 2 (1.92%) Serverless Framework
1 2 (1.92%) Swagger
2 1 (0.96%) Middleware
Miscellaneous
1 30 (28.85%) Analytical Skills
2 20 (19.23%) Management Information System
3 18 (17.31%) Self-Motivation
4 14 (13.46%) e-Learning
5 5 (4.81%) CMDB
5 5 (4.81%) Enterprise Storage
5 5 (4.81%) FMCG
6 3 (2.88%) Data Centre
7 2 (1.92%) NHS
7 2 (1.92%) Virtual Team
8 1 (0.96%) Cloud Native
8 1 (0.96%) Clustering
8 1 (0.96%) Private Cloud
8 1 (0.96%) Public Cloud
8 1 (0.96%) User Experience
Operating Systems
1 37 (35.58%) Windows
2 18 (17.31%) Windows Server
3 16 (15.38%) Windows 7
4 8 (7.69%) Android
4 8 (7.69%) Linux
4 8 (7.69%) Mac OS X
4 8 (7.69%) Windows Server 2008
5 5 (4.81%) CentOS
5 5 (4.81%) Fedora
5 5 (4.81%) Red Hat Enterprise Linux
5 5 (4.81%) Ubuntu
6 4 (3.85%) Unix
7 3 (2.88%) Windows 10
8 1 (0.96%) Apple iOS
Processes & Methodologies
1 72 (69.23%) ITIL
2 32 (30.77%) Agile Software Development
3 27 (25.96%) ITSM
4 26 (25.00%) Service Delivery
5 18 (17.31%) Problem-Solving
6 17 (16.35%) Incident Management
7 15 (14.42%) ITIL V3
8 14 (13.46%) Mentoring
9 11 (10.58%) Continuous Improvement
9 11 (10.58%) Customer Engagement
9 11 (10.58%) PRINCE2
9 11 (10.58%) Project Management
9 11 (10.58%) Waterfall
10 10 (9.62%) Asset Management
10 10 (9.62%) Change Management
10 10 (9.62%) DevOps
10 10 (9.62%) Innovative Thinking
10 10 (9.62%) Statistics
11 9 (8.65%) Cybersecurity
11 9 (8.65%) Decision-Making
Programming Languages
1 12 (11.54%) PowerShell
2 10 (9.62%) SQL
3 7 (6.73%) Bash Shell
3 7 (6.73%) Python
4 6 (5.77%) C
5 2 (1.92%) Java
Qualifications
1 10 (9.62%) Security Cleared
2 6 (5.77%) CISSP
2 6 (5.77%) ITIL Certification
2 6 (5.77%) Microsoft Certification
2 6 (5.77%) SANS
2 6 (5.77%) SSCP
3 5 (4.81%) CCNA
3 5 (4.81%) Cisco Certification
3 5 (4.81%) CompTIA Security+
3 5 (4.81%) Degree
3 5 (4.81%) DV Cleared
3 5 (4.81%) GIAC
3 5 (4.81%) ISEB
3 5 (4.81%) ISEB Practitioner
3 5 (4.81%) Linux+ Certification
3 5 (4.81%) MCSE
3 5 (4.81%) Network+ Certification
3 5 (4.81%) SC Cleared
4 1 (0.96%) MCSD
4 1 (0.96%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (13.46%) SLA
2 5 (4.81%) ISO/IEC 19770
3 4 (3.85%) ISO/IEC 27001
3 4 (3.85%) QA
4 3 (2.88%) ISO 22301
4 3 (2.88%) ISO/IEC 20000
5 1 (0.96%) Cyber Essentials
5 1 (0.96%) GDPR
System Software
1 16 (15.38%) VMware Infrastructure
2 15 (14.42%) Active Directory
3 8 (7.69%) Hyper-V
3 8 (7.69%) Microsoft App-V
3 8 (7.69%) VMware Workstation
4 6 (5.77%) Xen
5 5 (4.81%) Docker
5 5 (4.81%) NFS
5 5 (4.81%) Samba
5 5 (4.81%) VirtualBox
5 5 (4.81%) VMware ESXi
6 1 (0.96%) KVM
Systems Management
1 16 (15.38%) SCCM
2 7 (6.73%) Puppet
3 6 (5.77%) Ansible
4 5 (4.81%) Docker Swarm
4 5 (4.81%) Kubernetes
4 5 (4.81%) Nagios
4 5 (4.81%) OpenNMS
4 5 (4.81%) vCenter Server
4 5 (4.81%) ZABBIX
5 1 (0.96%) Microsoft Clustering
5 1 (0.96%) Oracle ZFS
Vendors
1 42 (40.38%) Microsoft
2 21 (20.19%) VMware
3 11 (10.58%) ServiceNow
4 10 (9.62%) Sophos
5 9 (8.65%) Apple
5 9 (8.65%) Remedy
6 8 (7.69%) Oracle
7 6 (5.77%) Dell
7 6 (5.77%) EMC
7 6 (5.77%) IBM
7 6 (5.77%) NetApp
7 6 (5.77%) SAP
8 5 (4.81%) Adobe
8 5 (4.81%) Ariba
8 5 (4.81%) Cloudera
8 5 (4.81%) Hortonworks
8 5 (4.81%) JD Edwards
8 5 (4.81%) Red Hat
8 5 (4.81%) Snow
8 5 (4.81%) SolarWinds