Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 177 89 120
Rank change year-on-year -88 +31 +19
Permanent jobs citing Service Management 203 406 371
As % of all permanent IT jobs advertised in the East of England 1.68% 3.07% 2.43%
As % of the Processes & Methodologies category 1.91% 3.47% 2.79%
Number of salaries quoted 154 351 261
East of England median annual salary £42,500 £47,500 £50,000
Median salary % change year-on-year -10.53% -5.00% +33.33%
10th Percentile £22,000 £26,250 £26,250
90th Percentile £63,000 £65,000 £71,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10609 11704 13300
As % of all permanent IT jobs advertised in the East of England 88.00% 88.59% 87.21%
Number of salaries quoted 8613 9643 10938
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +4.65%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 23 November 2017.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -67 63 £30,000 -20.00% 7
Bedfordshire -1 48 £47,500 - 1
Cambridgeshire -34 36 £43,000 -4.44% 5
Essex -46 33 £45,000 -18.18% 2
Suffolk +16 18 £46,250 -22.92%
Norfolk +18 6 £42,500 +129.73% 4
Service Management
England

For the 6 months to 23 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Management.

1 140 (68.97%) ITIL
2 104 (51.23%) ITSM
3 66 (32.51%) Microsoft
4 59 (29.06%) Windows
5 53 (26.11%) SLA
6 46 (22.66%) Service Delivery
7 42 (20.69%) Microsoft Office
8 41 (20.20%) Finance
8 41 (20.20%) Problem Management
9 29 (14.29%) Management Information System
10 27 (13.30%) Business Intelligence
10 27 (13.30%) Active Directory
10 27 (13.30%) ITIL V3
11 26 (12.81%) Stakeholder Management
12 25 (12.32%) HP
12 25 (12.32%) Spreadsheet
13 24 (11.82%) Service Design
14 23 (11.33%) Analytical Skills
14 23 (11.33%) Proactive Management
14 23 (11.33%) Security Cleared
15 22 (10.84%) Data Centre
16 20 (9.85%) Incident Management
17 19 (9.36%) Asset Management
17 19 (9.36%) Project Management
18 18 (8.87%) ITIL Certification
18 18 (8.87%) Office 365
19 17 (8.37%) Microsoft Azure
19 17 (8.37%) Change Management
20 16 (7.88%) SQL Server
20 16 (7.88%) Retail

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.96%) Apache
2 4 (1.97%) Tomcat
3 3 (1.48%) BizTalk Server
3 3 (1.48%) Confluence
3 3 (1.48%) IIS
3 3 (1.48%) SharePoint
3 3 (1.48%) SharePoint Server
4 2 (0.99%) MS Exchange
5 1 (0.49%) CMS
5 1 (0.49%) Exchange Server 2010
5 1 (0.49%) Exchange Server 2013
Applications
1 42 (20.69%) Microsoft Office
2 25 (12.32%) Spreadsheet
3 8 (3.94%) Microsoft Excel
4 4 (1.97%) Microsoft PowerPoint
4 4 (1.97%) MS Visio
5 3 (1.48%) EngageOne
6 1 (0.49%) Microsoft Project
Business Applications
1 5 (2.46%) Remedy ITSM
2 4 (1.97%) SAP SM
3 3 (1.48%) Exstream
4 2 (0.99%) Oracle ERP
4 2 (0.99%) Payment Gateway
5 1 (0.49%) Dynamics CRM
5 1 (0.49%) Unit4 Business World
Cloud Services
1 18 (8.87%) Office 365
2 17 (8.37%) Microsoft Azure
3 13 (6.40%) SaaS
4 12 (5.91%) Amazon AWS
5 5 (2.46%) IaaS
5 5 (2.46%) PaaS
6 2 (0.99%) AWS Lambda
6 2 (0.99%) Google Cloud Platform
6 2 (0.99%) Serverless
7 1 (0.49%) Azure Active Directory
7 1 (0.49%) Cloud Computing
Communications & Networking
1 13 (6.40%) PBX
2 9 (4.43%) Internet
3 7 (3.45%) LAN
3 7 (3.45%) WAN
4 6 (2.96%) VLAN
5 5 (2.46%) Firewall
5 5 (2.46%) SAN
6 4 (1.97%) Cisco IOS
6 4 (1.97%) TCP/IP
7 3 (1.48%) DHCP
7 3 (1.48%) DNS
7 3 (1.48%) VPN
8 2 (0.99%) MPLS
9 1 (0.49%) ADSL
9 1 (0.49%) BGP
9 1 (0.49%) Broadband
9 1 (0.49%) EIGRP
9 1 (0.49%) OSPF
9 1 (0.49%) RIP
9 1 (0.49%) VoIP
Database & Business Intelligence
1 16 (7.88%) SQL Server
2 9 (4.43%) SQL Server Reporting Services
3 5 (2.46%) GIS
3 5 (2.46%) Relational Database
4 4 (1.97%) Microsoft Power View
4 4 (1.97%) Oracle Database
4 4 (1.97%) Power BI
4 4 (1.97%) PowerPivot
4 4 (1.97%) Semantic Layer
4 4 (1.97%) Spotfire
5 3 (1.48%) SQL Server 2008
5 3 (1.48%) SQL Server Integration Services
6 2 (0.99%) MongoDB
6 2 (0.99%) Redis
6 2 (0.99%) SQL Server 2014
6 2 (0.99%) SQL Server Analysis Services
7 1 (0.49%) Data Warehouse
7 1 (0.49%) Geospatial Data
7 1 (0.49%) SAP BW
7 1 (0.49%) SQL Server 2012
Development Applications
1 4 (1.97%) Team Foundation Server
2 3 (1.48%) JIRA
3 1 (0.49%) HP UFT
3 1 (0.49%) LoadRunner
3 1 (0.49%) Wise Package Studio
General
1 41 (20.20%) Finance
2 16 (7.88%) Retail
3 8 (3.94%) Manufacturing
4 6 (2.96%) Marketing
5 5 (2.46%) Legal
6 3 (1.48%) Law
6 3 (1.48%) Telecoms
7 2 (0.99%) Electronics
8 1 (0.49%) Advertising
8 1 (0.49%) Games
8 1 (0.49%) Pharmaceutical
Job Titles
1 55 (27.09%) Analyst
2 30 (14.78%) Service Manager
3 25 (12.32%) Service Analyst
4 23 (11.33%) Administrator
5 18 (8.87%) Delivery Manager
5 18 (8.87%) IT Support
6 16 (7.88%) Services Delivery Manager
6 16 (7.88%) Support Analyst
7 15 (7.39%) IT Manager
8 14 (6.90%) Support Engineer
9 13 (6.40%) IT Analyst
9 13 (6.40%) IT Support Analyst
10 11 (5.42%) Help Desk Analyst
10 11 (5.42%) Help Desk Support
10 11 (5.42%) Help Desk Support Analyst
11 9 (4.43%) Architect
12 8 (3.94%) 1st Line Support
12 8 (3.94%) IT Services Manager
12 8 (3.94%) Technical Manager
13 7 (3.45%) Team Leader
Libraries, Frameworks & Software Standards
1 5 (2.46%) Web Services
2 3 (1.48%) .NET
2 3 (1.48%) REST
2 3 (1.48%) SOAP
3 2 (0.99%) J2EE
3 2 (0.99%) Node.js
4 1 (0.49%) SAP PI
Miscellaneous
1 29 (14.29%) Management Information System
2 23 (11.33%) Analytical Skills
3 22 (10.84%) Data Centre
4 8 (3.94%) Enterprise Software
5 7 (3.45%) Hybrid Cloud
5 7 (3.45%) Virtual Team
6 5 (2.46%) Computer Science
6 5 (2.46%) Public Cloud
7 4 (1.97%) Algorithms
7 4 (1.97%) Driving Licence
7 4 (1.97%) Fintech
7 4 (1.97%) FMCG
8 2 (0.99%) User Experience
9 1 (0.49%) CMDB
9 1 (0.49%) iSeries
9 1 (0.49%) Life Science
9 1 (0.49%) NHS
9 1 (0.49%) PKI
9 1 (0.49%) Replication
9 1 (0.49%) VLE
Operating Systems
1 59 (29.06%) Windows
2 12 (5.91%) Linux
2 12 (5.91%) Windows Server
3 6 (2.96%) Unix
3 6 (2.96%) Windows Server 2008
3 6 (2.96%) Windows Server 2012
4 3 (1.48%) Windows 7
5 1 (0.49%) Android
5 1 (0.49%) Mac OS
5 1 (0.49%) Windows Vista
Processes & Methodologies
1 140 (68.97%) ITIL
2 104 (51.23%) ITSM
3 46 (22.66%) Service Delivery
4 41 (20.20%) Problem Management
5 27 (13.30%) Business Intelligence
5 27 (13.30%) ITIL V3
6 26 (12.81%) Stakeholder Management
7 24 (11.82%) Service Design
8 23 (11.33%) Proactive Management
9 20 (9.85%) Incident Management
10 19 (9.36%) Asset Management
10 19 (9.36%) Project Management
11 17 (8.37%) Change Management
12 15 (7.39%) Agile Software Development
13 13 (6.40%) IT Asset Management
13 13 (6.40%) People Management
14 12 (5.91%) Acceptance Criteria
14 12 (5.91%) Supplier Management
14 12 (5.91%) Time Management
15 11 (5.42%) ERP
Programming Languages
1 9 (4.43%) C
2 7 (3.45%) Java
3 6 (2.96%) JavaScript
3 6 (2.96%) SQL
4 5 (2.46%) Python
5 4 (1.97%) PowerShell
5 4 (1.97%) Shell Script
5 4 (1.97%) T-SQL
6 1 (0.49%) Bash Shell
6 1 (0.49%) PHP
6 1 (0.49%) REXX
6 1 (0.49%) Tcl
6 1 (0.49%) VB
Qualifications
1 23 (11.33%) Security Cleared
2 18 (8.87%) ITIL Certification
3 14 (6.90%) SC Cleared
4 13 (6.40%) DV Cleared
5 12 (5.91%) Degree
6 9 (4.43%) ITIL Foundation Certificate
7 7 (3.45%) CCNA
7 7 (3.45%) CCNP
7 7 (3.45%) Cisco Certification
7 7 (3.45%) MCP
7 7 (3.45%) MCSE
7 7 (3.45%) Microsoft Certification
8 2 (0.99%) ISEB
9 1 (0.49%) A+ Certification
9 1 (0.49%) DBS Check
9 1 (0.49%) HNC
9 1 (0.49%) ISTQB
9 1 (0.49%) PRINCE2 Certification
9 1 (0.49%) Security+ Certification
9 1 (0.49%) SSCP
Quality Assurance & Compliance
1 53 (26.11%) SLA
2 10 (4.93%) ISO/IEC 27001
3 7 (3.45%) ISO/IEC 20000
4 6 (2.96%) QA
5 4 (1.97%) PCI DSS
6 3 (1.48%) HMG Security Policy Framework
6 3 (1.48%) ISO 9001
6 3 (1.48%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 2 (0.99%) Sarbanes-Oxley
8 1 (0.49%) GxP
8 1 (0.49%) HIPAA
System Software
1 27 (13.30%) Active Directory
2 6 (2.96%) VMware Infrastructure
3 2 (0.99%) Hyper-V
4 1 (0.49%) Virtual Servers
4 1 (0.49%) XenApp
4 1 (0.49%) XenServer
Systems Management
1 3 (1.48%) Dollar Universe
1 3 (1.48%) SCCM
2 2 (0.99%) Ansible
2 2 (0.99%) Puppet
2 2 (0.99%) SCOM
3 1 (0.49%) Backup Exec
3 1 (0.49%) BladeLogic
3 1 (0.49%) OpenView Configuration Management
Vendors
1 66 (32.51%) Microsoft
2 25 (12.32%) HP
3 14 (6.90%) Oracle
4 10 (4.93%) ServiceNow
5 9 (4.43%) Cisco
5 9 (4.43%) Remedy
5 9 (4.43%) VMware
6 7 (3.45%) Cognizant
6 7 (3.45%) SAP
6 7 (3.45%) Tableau
7 4 (1.97%) Citrix
7 4 (1.97%) WorldPay
8 3 (1.48%) CA
8 3 (1.48%) OpenText
8 3 (1.48%) Sophos
9 2 (0.99%) AlgoSec
9 2 (0.99%) BMC
9 2 (0.99%) Google
9 2 (0.99%) Juniper
9 2 (0.99%) TOWER Software