Period
to 23 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 October 2021 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
23 Oct 2021
Same period 2020 Same period 2019
Rank 111 80 94
Rank change year-on-year -31 +14 +84
Permanent jobs citing Service Management 128 49 216
As % of all permanent jobs advertised in the East of England 2.33% 2.73% 3.16%
As % of the Processes & Methodologies category 2.56% 3.02% 3.47%
Number of salaries quoted 84 40 144
10th Percentile £25,075 £26,250 £22,200
25th Percentile £27,188 £26,500 £29,750
Median annual salary (50th Percentile) £31,000 £30,625 £50,000
Median % change year-on-year +1.22% -38.75% -9.09%
75th Percentile £55,000 £53,750 £60,000
90th Percentile £67,500 £58,750 £70,875
England median annual salary £51,250 £52,500 £50,000
% change year-on-year -2.38% +5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,009 1,621 6,229
As % of all permanent IT jobs advertised in the East of England 91.04% 90.16% 91.05%
Number of salaries quoted 2,663 1,321 4,546
10th Percentile £27,500 £30,000 £27,266
25th Percentile £35,000 £38,750 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £62,500 £65,000 £61,250
90th Percentile £75,000 £82,500 £75,000
England median annual salary £59,000 £55,000 £52,500
% change year-on-year +7.27% +4.76% -

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

Salary distribution for jobs citing Service Management in the East of England over the 6 months to 23 October 2021.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 23 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -33 45 £38,500 -31.25% 12
Cambridgeshire -42 43 £31,000 +3.33% 6
Essex -7 17 £55,000 +4.76% 7
Bedfordshire -16 13 £34,250 +29.25% 4
Suffolk -14 6 £32,000 -44.35% 1
Norfolk - 4 £47,802 -
Service Management
England

For the 6 months to 23 October 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 53 (41.41%) Social Skills
2 51 (39.84%) Analytical Skills
3 50 (39.06%) ITSM
4 46 (35.94%) ITIL
4 46 (35.94%) Agile Software Development
5 28 (21.88%) Time Management
5 28 (21.88%) Finance
6 27 (21.09%) Management Information System
6 27 (21.09%) Microsoft 365
6 27 (21.09%) Organisational Skills
7 26 (20.31%) People Management
7 26 (20.31%) Line Management
7 26 (20.31%) Legal
8 25 (19.53%) Service Delivery
8 25 (19.53%) Microsoft
9 24 (18.75%) Business Intelligence
9 24 (18.75%) Innovative Thinking
10 22 (17.19%) Windows
11 20 (15.63%) Active Directory
11 20 (15.63%) Strategic Planning
12 19 (14.84%) Informatics
12 19 (14.84%) Pharmaceutical
13 18 (14.06%) Degree
14 17 (13.28%) Computer Science
15 16 (12.50%) Continuous Improvement
15 16 (12.50%) Project Management
16 15 (11.72%) Business Analysis
16 15 (11.72%) Problem-Solving
16 15 (11.72%) Business Case
17 13 (10.16%) Life Science

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.69%) MS Exchange
2 4 (3.13%) SharePoint
3 3 (2.34%) Oracle Workflow
Applications
1 5 (3.91%) Microsoft Office
2 2 (1.56%) Microsoft Excel
2 2 (1.56%) Microsoft PowerPoint
3 1 (0.78%) Acrobat
Business Applications
1 8 (6.25%) Remedy ITSM
2 1 (0.78%) Oracle ERP
2 1 (0.78%) SAP CRM
2 1 (0.78%) SAP Payroll
Cloud Services
1 27 (21.09%) Microsoft 365
2 12 (9.38%) Azure
3 10 (7.81%) AWS
3 10 (7.81%) SaaS
4 6 (4.69%) Amazon EKS
4 6 (4.69%) GitHub
4 6 (4.69%) OpenShift
4 6 (4.69%) Serverless
5 2 (1.56%) Dynamics 365
5 2 (1.56%) GCP
6 1 (0.78%) Azure Active Directory
6 1 (0.78%) IaaS
6 1 (0.78%) PaaS
Communications & Networking
1 7 (5.47%) Internet
2 6 (4.69%) LAN
2 6 (4.69%) Skype
2 6 (4.69%) VPN
3 4 (3.13%) Firewall
3 4 (3.13%) WAN
4 3 (2.34%) Cisco IOS
4 3 (2.34%) TCP/IP
4 3 (2.34%) VoIP
4 3 (2.34%) Wireless
5 2 (1.56%) ADSL
5 2 (1.56%) Junos
5 2 (1.56%) MPLS
5 2 (1.56%) Network Security
5 2 (1.56%) SAN
6 1 (0.78%) Unified Communications
Database & Business Intelligence
1 6 (4.69%) GIS
Development Applications
1 6 (4.69%) Git (software)
2 2 (1.56%) JIRA
3 1 (0.78%) LSMW
General
1 53 (41.41%) Social Skills
2 51 (39.84%) Analytical Skills
3 28 (21.88%) Finance
4 27 (21.09%) Organisational Skills
5 26 (20.31%) Legal
6 19 (14.84%) Pharmaceutical
7 13 (10.16%) Presentation Skills
7 13 (10.16%) Public Speaking
8 9 (7.03%) Influencing Skills
9 6 (4.69%) Manufacturing
10 4 (3.13%) Automotive
10 4 (3.13%) Inclusion and Diversity
11 3 (2.34%) Telecoms
12 2 (1.56%) Back Office
12 2 (1.56%) Front Office
12 2 (1.56%) Retail
13 1 (0.78%) Billing
13 1 (0.78%) Law
13 1 (0.78%) Marketing
13 1 (0.78%) Police
Job Titles
1 28 (21.88%) Analyst
2 24 (18.75%) IT Manager
3 23 (17.97%) Team Leader
4 18 (14.06%) Service Desk Team Leader
5 14 (10.94%) Product Manager
5 14 (10.94%) Support Analyst
6 13 (10.16%) Service Manager
7 10 (7.81%) IT Support
8 9 (7.03%) Infrastructure Manager
8 9 (7.03%) IT Analyst
8 9 (7.03%) IT Support Analyst
9 8 (6.25%) Call Centre Team Leader
10 7 (5.47%) Business Manager
10 7 (5.47%) IT Technical Manager
10 7 (5.47%) Senior IT Manager
10 7 (5.47%) Service Analyst
10 7 (5.47%) Service Desk Analyst
10 7 (5.47%) Service Desk Supervisor
10 7 (5.47%) Technical Manager
10 7 (5.47%) Technical Product Manager
Libraries, Frameworks & Software Standards
1 6 (4.69%) Node.js
1 6 (4.69%) RESTful
2 5 (3.91%) Web Services
3 4 (3.13%) XML
4 3 (2.34%) HTML
5 2 (1.56%) AngularJS
5 2 (1.56%) CSS
5 2 (1.56%) JSON
5 2 (1.56%) REST
5 2 (1.56%) SOAP
5 2 (1.56%) Twitter Bootstrap
6 1 (0.78%) .NET
6 1 (0.78%) SailPoint
Miscellaneous
1 27 (21.09%) Management Information System
2 13 (10.16%) Life Science
2 13 (10.16%) User Experience
3 6 (4.69%) Cloud Native
4 5 (3.91%) iPad
4 5 (3.91%) iPhone
5 4 (3.13%) Self-Motivation
5 4 (3.13%) Video Conferencing
6 3 (2.34%) Data Centre
7 2 (1.56%) Driving Licence
7 2 (1.56%) Mobile App
8 1 (0.78%) CMDB
8 1 (0.78%) Legacy Systems
8 1 (0.78%) NHS
8 1 (0.78%) Private Cloud
8 1 (0.78%) Public Cloud
Operating Systems
1 22 (17.19%) Windows
2 13 (10.16%) Windows Server
3 12 (9.38%) Android
4 9 (7.03%) Mac OS X
5 8 (6.25%) Windows 7
5 8 (6.25%) Windows Server 2008
6 5 (3.91%) Windows 10
7 3 (2.34%) Apple iOS
8 2 (1.56%) Linux
8 2 (1.56%) Windows Server 2019
Processes & Methodologies
1 50 (39.06%) ITSM
2 46 (35.94%) Agile Software Development
2 46 (35.94%) ITIL
3 28 (21.88%) Time Management
4 26 (20.31%) Line Management
4 26 (20.31%) People Management
5 25 (19.53%) Service Delivery
6 24 (18.75%) Business Intelligence
6 24 (18.75%) Innovative Thinking
7 20 (15.63%) Strategic Planning
8 19 (14.84%) Informatics
9 17 (13.28%) Computer Science
10 16 (12.50%) Continuous Improvement
10 16 (12.50%) Project Management
11 15 (11.72%) Business Analysis
11 15 (11.72%) Business Case
11 15 (11.72%) Problem-Solving
12 13 (10.16%) Community of Practice
12 13 (10.16%) Product Vision
12 13 (10.16%) Thought Leadership
Programming Languages
1 8 (6.25%) JavaScript
2 7 (5.47%) C#
3 6 (4.69%) Java
4 2 (1.56%) C
5 1 (0.78%) SQL
Qualifications
1 18 (14.06%) Degree
2 4 (3.13%) ITIL Certification
3 3 (2.34%) Computer Science Degree
3 3 (2.34%) SC Cleared
3 3 (2.34%) Security Cleared
4 2 (1.56%) A+ Certification
4 2 (1.56%) Cisco Certification
4 2 (1.56%) CISSP
4 2 (1.56%) DBS Check
4 2 (1.56%) MCITP
4 2 (1.56%) MCSA
4 2 (1.56%) Microsoft Certification
5 1 (0.78%) (ISC)2 CCSP
5 1 (0.78%) CCNA
5 1 (0.78%) CCSP
5 1 (0.78%) CISA
5 1 (0.78%) CISM
5 1 (0.78%) CRISC
5 1 (0.78%) MBA
5 1 (0.78%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 12 (9.38%) SLA
2 2 (1.56%) GRC
2 2 (1.56%) QA
3 1 (0.78%) COBIT
3 1 (0.78%) GDPR
3 1 (0.78%) ISO/IEC 20000
3 1 (0.78%) ISO/IEC 27001
3 1 (0.78%) ITGC
System Software
1 20 (15.63%) Active Directory
2 6 (4.69%) Docker
3 5 (3.91%) VMware Infrastructure
4 2 (1.56%) Hyper-V
4 2 (1.56%) VMware ESXi
4 2 (1.56%) VMware Workstation
4 2 (1.56%) vSphere
5 1 (0.78%) XenApp
5 1 (0.78%) XenDesktop
Systems Management
1 9 (7.03%) SCCM
2 1 (0.78%) Microsoft Intune
2 1 (0.78%) Single Sign-On
Vendors
1 25 (19.53%) Microsoft
2 8 (6.25%) Apple
2 8 (6.25%) Remedy
2 8 (6.25%) ServiceNow
3 7 (5.47%) VMware
4 6 (4.69%) BMC
5 4 (3.13%) Cisco
5 4 (3.13%) SAP
6 3 (2.34%) Oracle
7 2 (1.56%) Atlassian
7 2 (1.56%) CheckPoint
7 2 (1.56%) Dell
7 2 (1.56%) Google
7 2 (1.56%) Juniper
7 2 (1.56%) Kaspersky
7 2 (1.56%) Salesforce.com
7 2 (1.56%) Sophos
7 2 (1.56%) Veeam
8 1 (0.78%) Blackboard
8 1 (0.78%) Computacenter