Period
to 24 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 171 161 149
Rank change year-on-year -10 -12 -22
Permanent jobs citing Service Management 218 221 300
As % of all permanent IT jobs advertised in the East of England 1.76% 1.82% 2.10%
As % of the Processes & Methodologies category 1.97% 2.04% 2.35%
Number of salaries quoted 128 176 211
East of England median annual salary £44,450 £47,500 £47,500
Median salary % change year-on-year -6.42% - -
10th Percentile £22,000 £25,000 £27,500
90th Percentile £75,000 £72,000 £75,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 11,061 10,847 12,792
As % of all permanent IT jobs advertised in the East of England 89.12% 89.31% 89.59%
Number of salaries quoted 8,428 8,750 10,363
East of England median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +2.27%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,150 £67,500 £67,500
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 24 May 2018.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +8 85 £42,000 -6.67% 7
Hertfordshire -25 56 £30,000 -33.33% 7
Bedfordshire +21 38 £42,250 -13.33% 2
Suffolk +15 21 £55,000 +37.50% 2
Essex -28 12 £75,000 +27.66% 2
Norfolk +21 8 £62,500 +92.31% 4
Service Management
England

For the 6 months to 24 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 134 (61.47%) ITIL
2 85 (38.99%) Windows
3 64 (29.36%) SLA
4 61 (27.98%) ITSM
5 58 (26.61%) Microsoft
6 54 (24.77%) Unix
7 48 (22.02%) Amazon AWS
7 48 (22.02%) WorldPay
8 40 (18.35%) Management Information System
8 40 (18.35%) Firewall
9 39 (17.89%) Problem Management
10 35 (16.06%) Oracle
10 35 (16.06%) Microsoft Office
11 34 (15.60%) Java
11 34 (15.60%) Service Delivery
11 34 (15.60%) Shell Script
12 31 (14.22%) Retail
13 30 (13.76%) Linux
14 29 (13.30%) Active Directory
14 29 (13.30%) HP
14 29 (13.30%) DNS
14 29 (13.30%) Finance
14 29 (13.30%) PowerShell
14 29 (13.30%) Problem-Solving
15 28 (12.84%) Data Centre
15 28 (12.84%) Microsoft Azure
15 28 (12.84%) Puppet
15 28 (12.84%) Configuration Management
15 28 (12.84%) Business Intelligence
15 28 (12.84%) Apache

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (12.84%) Apache
1 28 (12.84%) Tomcat
2 3 (1.38%) MS Exchange
3 2 (0.92%) Skype for Business
4 1 (0.46%) IIS
4 1 (0.46%) Oracle SOA Suite
4 1 (0.46%) SharePoint
4 1 (0.46%) WebLogic
Applications
1 35 (16.06%) Microsoft Office
2 27 (12.39%) Spreadsheet
3 4 (1.83%) Microsoft Excel
4 1 (0.46%) MS Visio
Business Applications
1 5 (2.29%) Payment Gateway
2 3 (1.38%) Remedy ITSM
3 2 (0.92%) Dynamics AX
3 2 (0.92%) Dynamics CRM
3 2 (0.92%) NetSuite
4 1 (0.46%) assyst
4 1 (0.46%) Dynamics NAV
Cloud Services
1 48 (22.02%) Amazon AWS
2 28 (12.84%) Microsoft Azure
3 9 (4.13%) AWS CloudFormation
3 9 (4.13%) IaaS
3 9 (4.13%) Office 365
4 7 (3.21%) SaaS
5 6 (2.75%) Cloud Computing
6 1 (0.46%) Dynamics 365
Communications & Networking
1 40 (18.35%) Firewall
2 29 (13.30%) DNS
3 10 (4.59%) TCP/IP
4 9 (4.13%) VPN
5 8 (3.67%) Reverse Proxy
5 8 (3.67%) SAN
6 4 (1.83%) WebEx
7 2 (0.92%) Skype
7 2 (0.92%) VLAN
7 2 (0.92%) WAN
8 1 (0.46%) DHCP
8 1 (0.46%) Intrusion Detection
8 1 (0.46%) LAN
8 1 (0.46%) MPLS
8 1 (0.46%) PBX
8 1 (0.46%) Remote Desktop
8 1 (0.46%) SNMP
8 1 (0.46%) VoIP
8 1 (0.46%) Wi-Fi
Database & Business Intelligence
1 26 (11.93%) Relational Database
2 14 (6.42%) SQL Server
3 12 (5.50%) Oracle Database
4 11 (5.05%) NoSQL
5 5 (2.29%) SQL Server Integration Services
6 1 (0.46%) MySQL
6 1 (0.46%) Oracle Database 10g
6 1 (0.46%) Power BI
6 1 (0.46%) SQL Server Reporting Services
Development Applications
1 20 (9.17%) Jenkins
2 2 (0.92%) Rational Team Concert
2 2 (0.92%) SQL Server Management Studio (SSMS)
2 2 (0.92%) Team Foundation Server
General
1 31 (14.22%) Retail
2 29 (13.30%) Finance
3 13 (5.96%) Telecoms
4 10 (4.59%) Marketing
5 7 (3.21%) Advertising
6 5 (2.29%) Legal
7 1 (0.46%) Banking
7 1 (0.46%) French Language
7 1 (0.46%) German Language
Job Titles
1 55 (25.23%) Analyst
2 38 (17.43%) Service Analyst
2 38 (17.43%) Service Manager
3 31 (14.22%) Applications Support
4 29 (13.30%) Administrator
5 27 (12.39%) Support Engineer
6 26 (11.93%) Applications Engineer
6 26 (11.93%) Applications Support Engineer
7 24 (11.01%) Senior Applications Support
8 22 (10.09%) Infrastructure Engineer
9 21 (9.63%) Senior Applications Engineer
9 21 (9.63%) Senior Support Engineer
10 19 (8.72%) Automation Engineer
11 18 (8.26%) Architect
12 12 (5.50%) Service Desk Manager
12 12 (5.50%) Service Transition Manager
12 12 (5.50%) Transition Manager
13 11 (5.05%) Consultant
13 11 (5.05%) SAP Basis Consultant
13 11 (5.05%) SAP Consultant
Libraries, Frameworks & Software Standards
1 23 (10.55%) Middleware
2 12 (5.50%) Web Services
3 11 (5.05%) SAP Basis
4 8 (3.67%) JSON
4 8 (3.67%) XML
5 5 (2.29%) J2EE
6 1 (0.46%) HTML
Miscellaneous
1 40 (18.35%) Management Information System
2 28 (12.84%) Data Centre
3 24 (11.01%) Analytical Skills
4 21 (9.63%) Fintech
5 20 (9.17%) Linux Command Line
5 20 (9.17%) Public Cloud
6 10 (4.59%) Foreign Exchange (FX)
7 8 (3.67%) Replication
7 8 (3.67%) User Experience
8 6 (2.75%) Computer Science
9 5 (2.29%) Driving Licence
9 5 (2.29%) Enterprise Software
10 4 (1.83%) Biotechnology
11 2 (0.92%) CMDB
11 2 (0.92%) Virtual Team
12 1 (0.46%) EMC VNX
12 1 (0.46%) Enterprise Storage
12 1 (0.46%) iPad
12 1 (0.46%) Private Cloud
12 1 (0.46%) Video Conferencing
Operating Systems
1 85 (38.99%) Windows
2 54 (24.77%) Unix
3 30 (13.76%) Linux
4 11 (5.05%) Windows 10
5 9 (4.13%) Windows Server
6 5 (2.29%) Windows Server 2012
7 4 (1.83%) Mac OS X
7 4 (1.83%) Windows 7
7 4 (1.83%) Windows Server 2008
8 2 (0.92%) Red Hat Enterprise Linux
8 2 (0.92%) Windows 8
8 2 (0.92%) Windows XP
9 1 (0.46%) AIX
9 1 (0.46%) Apple iOS
Processes & Methodologies
1 134 (61.47%) ITIL
2 61 (27.98%) ITSM
3 39 (17.89%) Problem Management
4 34 (15.60%) Service Delivery
5 29 (13.30%) Problem-Solving
6 28 (12.84%) Business Intelligence
6 28 (12.84%) Configuration Management
7 27 (12.39%) Proactive Management
8 26 (11.93%) Task Automation
9 25 (11.47%) DevOps
10 21 (9.63%) Database Optimisation
10 21 (9.63%) Disaster Recovery
10 21 (9.63%) High Availability
10 21 (9.63%) Load Balancing
11 20 (9.17%) Agile Software Development
11 20 (9.17%) Incident Management
12 19 (8.72%) Continuous Deployment
12 19 (8.72%) Continuous Integration
12 19 (8.72%) ITIL V3
12 19 (8.72%) Test Automation
Programming Languages
1 34 (15.60%) Java
1 34 (15.60%) Shell Script
2 29 (13.30%) PowerShell
3 27 (12.39%) T-SQL
4 21 (9.63%) Bash Shell
5 20 (9.17%) JavaScript
5 20 (9.17%) Python
6 19 (8.72%) Ruby
7 18 (8.26%) SQL
8 2 (0.92%) C
9 1 (0.46%) Perl
9 1 (0.46%) PHP
9 1 (0.46%) VBA
Qualifications
1 18 (8.26%) Security Cleared
2 14 (6.42%) Degree
2 14 (6.42%) ITIL Certification
3 8 (3.67%) Sun Certification
4 4 (1.83%) DBS Check
4 4 (1.83%) MCP
4 4 (1.83%) Microsoft Certification
5 3 (1.38%) ITIL Foundation Certificate
6 2 (0.92%) CCNA
6 2 (0.92%) Cisco Certification
6 2 (0.92%) MCSE
6 2 (0.92%) MCTS
6 2 (0.92%) SC Cleared
7 1 (0.46%) CCNP
7 1 (0.46%) DV Cleared
7 1 (0.46%) HNC
7 1 (0.46%) HND
7 1 (0.46%) MCITP
7 1 (0.46%) PRINCE2 Certification
7 1 (0.46%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 64 (29.36%) SLA
2 10 (4.59%) ISO/IEC 20000
3 8 (3.67%) ISO/IEC 27001
4 5 (2.29%) GDPR
5 4 (1.83%) ISO 9001
5 4 (1.83%) PMO
6 3 (1.38%) COBIT
6 3 (1.38%) PCI DSS
7 1 (0.46%) GPG13
System Software
1 29 (13.30%) Active Directory
2 25 (11.47%) VMware Infrastructure
3 20 (9.17%) Virtual Servers
4 19 (8.72%) Virtual Desktop
4 19 (8.72%) vSphere
5 2 (0.92%) Firmware
6 1 (0.46%) Hyper-V
6 1 (0.46%) Oracle RAC
6 1 (0.46%) Squid
6 1 (0.46%) Virtual Machines
Systems Management
1 28 (12.84%) Puppet
2 27 (12.39%) Opscode Chef
3 20 (9.17%) Terraform
4 19 (8.72%) Ansible
4 19 (8.72%) vCenter Server
4 19 (8.72%) vRealize
5 2 (0.92%) WSUS
6 1 (0.46%) Computer Emergency Response Teams
6 1 (0.46%) Norton AntiVirus
6 1 (0.46%) Tivoli
6 1 (0.46%) Tivoli Storage Manager
Vendors
1 58 (26.61%) Microsoft
2 48 (22.02%) WorldPay
3 35 (16.06%) Oracle
4 29 (13.30%) HP
5 26 (11.93%) VMware
6 23 (10.55%) ServiceNow
7 20 (9.17%) BMC
7 20 (9.17%) Citrix
8 19 (8.72%) AppDynamics
8 19 (8.72%) Cisco
8 19 (8.72%) F5
8 19 (8.72%) Fortinet
8 19 (8.72%) Splunk
9 11 (5.05%) SAP
10 8 (3.67%) Apple
11 3 (1.38%) IBM
11 3 (1.38%) Remedy
12 2 (0.92%) JD Edwards
12 2 (0.92%) Red Hat
12 2 (0.92%) Symantec