Period
to 15 October 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 October 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
15 Oct 2019
Same period 2018 Same period 2017
Rank 87 175 170
Rank change year-on-year +88 -5 -75
Permanent jobs citing Service Management 220 175 208
As % of all permanent IT jobs advertised in the East of England 3.19% 1.64% 1.79%
As % of the Processes & Methodologies category 3.52% 1.82% 1.98%
Number of salaries quoted 134 118 162
East of England median annual salary £44,735 £55,000 £46,250
Median salary % change year-on-year -18.66% +18.92% -2.63%
10th Percentile £21,400 £27,200 £22,000
90th Percentile £71,250 £86,625 £64,875
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 6,250 9,616 10,503
As % of all permanent IT jobs advertised in the East of England 90.54% 90.21% 90.57%
Number of salaries quoted 4,423 7,202 8,565
East of England median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £27,500 £27,000 £27,000
90th Percentile £75,000 £72,500 £68,750
England median annual salary £52,500 £52,000 £50,000
% change year-on-year +0.96% +4.00% -

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 15 October 2019.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 15 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +64 94 £48,750 -11.36% 8
Cambridgeshire +45 39 £46,275 +12.73% 5
Bedfordshire +25 39 £55,000 -33.33% 3
Essex +28 23 £44,735 -36.09% 6
Suffolk +9 16 £60,000 -29.41% 1
Norfolk +5 9 £31,500 -31.89% 2
Service Management
England

For the 6 months to 15 October 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 134 (60.91%) ITIL
2 73 (33.18%) Microsoft
3 67 (30.45%) ITSM
4 61 (27.73%) Windows
5 54 (24.55%) Agile Software Development
6 53 (24.09%) Finance
7 48 (21.82%) Service Delivery
8 38 (17.27%) Change Management
8 38 (17.27%) Problem-Solving
9 36 (16.36%) Active Directory
9 36 (16.36%) Cisco
10 30 (13.64%) Incident Management
10 30 (13.64%) SCCM
11 27 (12.27%) Windows Server
12 26 (11.82%) Office 365
13 25 (11.36%) Cisco Certification
14 24 (10.91%) VMware
14 24 (10.91%) Continuous Improvement
14 24 (10.91%) Problem Management
14 24 (10.91%) Project Delivery
15 23 (10.45%) VMware Infrastructure
15 23 (10.45%) Azure
15 23 (10.45%) F5
15 23 (10.45%) CCNA
15 23 (10.45%) DNS
16 22 (10.00%) Microsoft Office
16 22 (10.00%) AWS
17 21 (9.55%) Firewall
17 21 (9.55%) Microsoft Certification
18 19 (8.64%) Linux

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (7.27%) MS Exchange
2 14 (6.36%) SharePoint
3 8 (3.64%) IIS
4 5 (2.27%) Confluence
4 5 (2.27%) Oracle SOA Suite
5 4 (1.82%) Apache
6 2 (0.91%) NetWeaver
7 1 (0.45%) Skype for Business
Applications
1 22 (10.00%) Microsoft Office
2 11 (5.00%) Microsoft Excel
3 4 (1.82%) Microsoft PowerPoint
4 3 (1.36%) CATIA
5 2 (0.91%) InfoPath
5 2 (0.91%) Microsoft Project
Business Applications
1 5 (2.27%) Maximo
1 5 (2.27%) Oracle ERP
2 3 (1.36%) Payment Gateway
2 3 (1.36%) Postilion
3 2 (0.91%) SAP S/4HANA
Cloud Services
1 26 (11.82%) Office 365
2 23 (10.45%) Azure
3 22 (10.00%) AWS
4 8 (3.64%) Cloud Computing
4 8 (3.64%) Mimecast
4 8 (3.64%) OneDrive
5 6 (2.73%) OpenShift
6 2 (0.91%) Power Platform
6 2 (0.91%) PowerApps
6 2 (0.91%) Yammer
Communications & Networking
1 23 (10.45%) DNS
2 21 (9.55%) Firewall
3 17 (7.73%) VPN
4 15 (6.82%) DHCP
5 14 (6.36%) BIG-IP
6 13 (5.91%) Wireless
7 11 (5.00%) TCP/IP
8 10 (4.55%) Skype
8 10 (4.55%) Wi-Fi
9 9 (4.09%) VLAN
10 8 (3.64%) BGP
10 8 (3.64%) EIGRP
10 8 (3.64%) GLBP
10 8 (3.64%) HSRP
10 8 (3.64%) HTTP
10 8 (3.64%) IPsec
10 8 (3.64%) Network Security
10 8 (3.64%) OSPF
10 8 (3.64%) SSL
11 6 (2.73%) Cisco Nexus
Database & Business Intelligence
1 17 (7.73%) SQL Server
2 6 (2.73%) Relational Database
3 3 (1.36%) Big Data
4 2 (0.91%) Power BI
4 2 (0.91%) SAP HANA
5 1 (0.45%) Crystal Reports
5 1 (0.45%) GIS
Development Applications
1 8 (3.64%) JIRA
2 6 (2.73%) Octopus Deploy
2 6 (2.73%) Sonatype Nexus
2 6 (2.73%) Visual Studio Team System
3 2 (0.91%) Oracle Forms
3 2 (0.91%) Team Foundation Server
3 2 (0.91%) Visual Studio
General
1 53 (24.09%) Finance
2 17 (7.73%) Retail
3 14 (6.36%) Public Sector
4 8 (3.64%) Automotive
5 5 (2.27%) Advertising
6 4 (1.82%) Telecoms
7 3 (1.36%) Aerospace
7 3 (1.36%) Financial Institution
7 3 (1.36%) Legal
7 3 (1.36%) Local Government
8 2 (0.91%) Back Office
8 2 (0.91%) Electronics
8 2 (0.91%) Manufacturing
8 2 (0.91%) Marketing
9 1 (0.45%) Military
9 1 (0.45%) Police
Job Titles
1 40 (18.18%) Service Manager
2 39 (17.73%) Analyst
3 22 (10.00%) Network Engineer
4 18 (8.18%) Delivery Manager
5 17 (7.73%) Service Analyst
6 15 (6.82%) Architect
7 14 (6.36%) Service Delivery Manager
8 12 (5.45%) Infrastructure Engineer
9 11 (5.00%) Applications Support
9 11 (5.00%) Product Manager
10 10 (4.55%) Applications Manager
10 10 (4.55%) IT Manager
11 9 (4.09%) 1st Line Support
11 9 (4.09%) 1st Line Technical Support
11 9 (4.09%) Solutions Architect
11 9 (4.09%) Support Analyst
11 9 (4.09%) Technical Architect
11 9 (4.09%) Technical Support
12 8 (3.64%) Applications Support Analyst
12 8 (3.64%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 9 (4.09%) Web Services
2 2 (0.91%) .NET
2 2 (0.91%) ASP.NET
2 2 (0.91%) Backbone.js
2 2 (0.91%) CSS
2 2 (0.91%) HTML
2 2 (0.91%) jQuery
2 2 (0.91%) SAP Basis
3 1 (0.45%) Middleware
Miscellaneous
1 19 (8.64%) Analytical Skills
2 14 (6.36%) Management Information System
3 13 (5.91%) Data Centre
4 11 (5.00%) Enterprise Software
5 9 (4.09%) EPoS
6 7 (3.18%) Hybrid Cloud
6 7 (3.18%) Virtual Team
7 6 (2.73%) e-Learning
8 5 (2.27%) Wiki
9 4 (1.82%) CMDB
9 4 (1.82%) Self-Motivation
9 4 (1.82%) Smartphone
10 3 (1.36%) AS400
10 3 (1.36%) Client/Server
10 3 (1.36%) Enterprise Storage
10 3 (1.36%) Hedge funds
10 3 (1.36%) NHS
10 3 (1.36%) Social Media
11 2 (0.91%) Driving Licence
11 2 (0.91%) User Experience
Operating Systems
1 61 (27.73%) Windows
2 27 (12.27%) Windows Server
3 19 (8.64%) Linux
4 17 (7.73%) Windows 7
5 12 (5.45%) Android
6 11 (5.00%) Mac OS X
6 11 (5.00%) Windows 10
7 10 (4.55%) Windows Server 2008
8 9 (4.09%) CentOS
8 9 (4.09%) Red Hat Enterprise Linux
8 9 (4.09%) Ubuntu
9 7 (3.18%) Windows Server 2012
10 6 (2.73%) SUSE
11 3 (1.36%) Fedora
11 3 (1.36%) Unix
11 3 (1.36%) Windows 2000
11 3 (1.36%) Windows XP
12 2 (0.91%) Apple iOS
Processes & Methodologies
1 134 (60.91%) ITIL
2 67 (30.45%) ITSM
3 54 (24.55%) Agile Software Development
4 48 (21.82%) Service Delivery
5 38 (17.27%) Change Management
5 38 (17.27%) Problem-Solving
6 30 (13.64%) Incident Management
7 24 (10.91%) Continuous Improvement
7 24 (10.91%) Problem Management
7 24 (10.91%) Project Delivery
8 18 (8.18%) ITIL V3
8 18 (8.18%) Root Cause Analysis
9 17 (7.73%) Decision-Making
9 17 (7.73%) Project Management
9 17 (7.73%) Service Design
9 17 (7.73%) Stakeholder Management
10 16 (7.27%) DevOps
10 16 (7.27%) Disaster Recovery
10 16 (7.27%) Line Management
10 16 (7.27%) SDLC
Programming Languages
1 17 (7.73%) PowerShell
1 17 (7.73%) SQL
2 10 (4.55%) C
3 9 (4.09%) Python
4 6 (2.73%) Ruby
5 4 (1.82%) Bash Shell
6 3 (1.36%) C#
6 3 (1.36%) Java
6 3 (1.36%) T-SQL
Qualifications
1 25 (11.36%) Cisco Certification
2 23 (10.45%) CCNA
3 21 (9.55%) Microsoft Certification
4 18 (8.18%) MCSE
5 16 (7.27%) Degree
6 9 (4.09%) SC Cleared
6 9 (4.09%) Security Cleared
7 8 (3.64%) AWS Certification
7 8 (3.64%) ITIL Foundation Certificate
8 7 (3.18%) ITIL Certification
9 5 (2.27%) CCNP
10 3 (1.36%) CCIE
10 3 (1.36%) Computer Science Degree
10 3 (1.36%) MCP
10 3 (1.36%) MCSA
10 3 (1.36%) Novell Certification
11 2 (0.91%) CITP
11 2 (0.91%) MBCS
12 1 (0.45%) CCSA
12 1 (0.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 15 (6.82%) PCI DSS
1 15 (6.82%) SLA
2 13 (5.91%) PMO
3 9 (4.09%) ISO/IEC 27001
4 4 (1.82%) GDPR
4 4 (1.82%) ISO/IEC 20000
5 2 (0.91%) Cyber Essentials
6 1 (0.45%) QA
System Software
1 36 (16.36%) Active Directory
2 23 (10.45%) VMware Infrastructure
3 12 (5.45%) vSphere
4 9 (4.09%) Docker
5 6 (2.73%) Hyper-V
5 6 (2.73%) KVM
5 6 (2.73%) VMware NSX
6 4 (1.82%) Terminal Services
6 4 (1.82%) VMware ESXi
7 3 (1.36%) NFS
7 3 (1.36%) Samba
7 3 (1.36%) VirtualBox
7 3 (1.36%) Xen
8 2 (0.91%) Microsoft App-V
9 1 (0.45%) BitLocker
9 1 (0.45%) Firmware
9 1 (0.45%) XenDesktop
Systems Management
1 30 (13.64%) SCCM
2 16 (7.27%) SCOM
3 10 (4.55%) Puppet
4 9 (4.09%) Ansible
4 9 (4.09%) Docker Swarm
4 9 (4.09%) Kubernetes
5 7 (3.18%) Opscode Chef
5 7 (3.18%) SCOrch
6 6 (2.73%) Terraform
6 6 (2.73%) vRealize
7 5 (2.27%) Nagios
8 3 (1.36%) OpenNMS
8 3 (1.36%) vCenter Server
8 3 (1.36%) ZABBIX
9 1 (0.45%) PowerCLI
9 1 (0.45%) WSUS
Vendors
1 73 (33.18%) Microsoft
2 36 (16.36%) Cisco
3 24 (10.91%) VMware
4 23 (10.45%) F5
5 13 (5.91%) Citrix
5 13 (5.91%) Google
6 12 (5.45%) Apple
7 11 (5.00%) Meraki
7 11 (5.00%) Oracle
8 8 (3.64%) ServiceNow
9 7 (3.18%) HP
10 6 (2.73%) Dell
10 6 (2.73%) IBM
10 6 (2.73%) SAP
11 5 (2.27%) SolarWinds
11 5 (2.27%) Talend
12 4 (1.82%) Atlassian
12 4 (1.82%) EMC
12 4 (1.82%) Fortinet
12 4 (1.82%) IFS