Period
to 21 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > East of England
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 181 167 108
Rank change year-on-year -14 -59 +26
Permanent jobs citing Service Management 177 229 358
As % of all permanent IT jobs advertised in the East of England 1.55% 1.91% 2.66%
As % of the Processes & Methodologies category 1.72% 2.12% 2.97%
Number of salaries quoted 105 176 274
East of England median annual salary £55,000 £46,250 £47,500
Median salary % change year-on-year +18.92% -2.63% -1.04%
10th Percentile £30,625 £25,000 £26,250
90th Percentile £86,250 £65,000 £65,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10,289 10,800 12,069
As % of all permanent IT jobs advertised in the East of England 90.14% 90.23% 89.79%
Number of salaries quoted 7,531 8,653 10,048
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £27,000 £26,780 £26,250
90th Percentile £72,500 £67,500 £67,500
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Management in the East of England over the 6 months to 21 August 2018.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -8 56 £55,000 +37.50% 13
Cambridgeshire +26 55 £47,773 +72.15% 5
Suffolk -3 24 £80,000 +90.48%
Bedfordshire -20 22 £56,250 +12.50% 6
Essex +5 16 £75,000 +50.00% 2
Norfolk +15 4 £46,250 +42.31%
Service Management
England

For the 6 months to 21 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Management.

1 117 (66.10%) ITIL
2 73 (41.24%) Windows
3 46 (25.99%) Microsoft
4 40 (22.60%) Linux
4 40 (22.60%) Service Delivery
5 39 (22.03%) Unix
5 39 (22.03%) Amazon AWS
6 38 (21.47%) Agile Software Development
7 35 (19.77%) DevOps
8 34 (19.21%) Puppet
8 34 (19.21%) VMware Infrastructure
8 34 (19.21%) VMware
9 33 (18.64%) DNS
10 30 (16.95%) SLA
11 29 (16.38%) ITSM
11 29 (16.38%) Finance
11 29 (16.38%) PowerShell
12 28 (15.82%) Mentoring
12 28 (15.82%) Active Directory
12 28 (15.82%) Configuration Management
13 27 (15.25%) Firewall
13 27 (15.25%) Analytical Skills
13 27 (15.25%) WorldPay
13 27 (15.25%) Data Centre
13 27 (15.25%) Infrastructure Engineering
14 26 (14.69%) ServiceNow
14 26 (14.69%) Oracle
15 25 (14.12%) Python
15 25 (14.12%) Citrix
15 25 (14.12%) Stakeholder Management

Service Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (6.78%) Apache
1 12 (6.78%) Tomcat
2 7 (3.95%) Skype for Business
3 6 (3.39%) OpenStack
4 5 (2.82%) MS Exchange
5 1 (0.56%) CMS
5 1 (0.56%) Exchange Server 2010
5 1 (0.56%) Exchange Server 2013
5 1 (0.56%) IIS
5 1 (0.56%) Oracle SOA Suite
5 1 (0.56%) SharePoint
5 1 (0.56%) WebLogic
Applications
1 14 (7.91%) Microsoft Office
2 6 (3.39%) Microsoft Excel
3 5 (2.82%) Microsoft Project
4 4 (2.26%) Spreadsheet
5 1 (0.56%) MS Visio
Business Applications
1 4 (2.26%) Remedy ITSM
1 4 (2.26%) Unit4 Business World
2 3 (1.69%) Dynamics CRM
2 3 (1.69%) Dynamics NAV
3 2 (1.13%) Dynamics AX
3 2 (1.13%) NetSuite
Cloud Services
1 39 (22.03%) Amazon AWS
2 24 (13.56%) Microsoft Azure
3 11 (6.21%) SaaS
4 9 (5.08%) Office 365
5 5 (2.82%) AWS CloudFormation
5 5 (2.82%) IaaS
6 2 (1.13%) Cloud Computing
7 1 (0.56%) Dynamics 365
Communications & Networking
1 33 (18.64%) DNS
2 27 (15.25%) Firewall
3 11 (6.21%) TCP/IP
4 8 (4.52%) DHCP
4 8 (4.52%) Internet
5 7 (3.95%) Skype
5 7 (3.95%) Wi-Fi
6 6 (3.39%) 802.11
6 6 (3.39%) VLAN
6 6 (3.39%) VPN
7 5 (2.82%) Broadband
7 5 (2.82%) MPLS
7 5 (2.82%) SAN
8 4 (2.26%) BGP
8 4 (2.26%) Fibre Channel
8 4 (2.26%) OSPF
8 4 (2.26%) Reverse Proxy
8 4 (2.26%) VXLAN
8 4 (2.26%) WAN
8 4 (2.26%) WebEx
Database & Business Intelligence
1 14 (7.91%) Relational Database
2 8 (4.52%) SQL Server
3 7 (3.95%) Big Data
3 7 (3.95%) NoSQL
4 4 (2.26%) PostgreSQL
5 3 (1.69%) Oracle Database
6 1 (0.56%) Amazon RDS
6 1 (0.56%) MySQL
6 1 (0.56%) Oracle Database 10g
Development Applications
1 18 (10.17%) Jenkins
2 3 (1.69%) Git (software)
3 1 (0.56%) Rational Team Concert
3 1 (0.56%) Team Foundation Server
3 1 (0.56%) Visual Studio
General
1 29 (16.38%) Finance
2 21 (11.86%) Retail
3 8 (4.52%) Telecoms
4 4 (2.26%) Advertising
4 4 (2.26%) Law
5 3 (1.69%) Electronics
5 3 (1.69%) Legal
6 2 (1.13%) Marketing
7 1 (0.56%) Automotive
7 1 (0.56%) Games
7 1 (0.56%) Manufacturing
7 1 (0.56%) Pharmaceutical
Job Titles
1 43 (24.29%) Service Manager
2 26 (14.69%) Analyst
3 24 (13.56%) Infrastructure Engineer
4 22 (12.43%) Architect
5 17 (9.60%) Automation Engineer
6 15 (8.47%) Service Analyst
6 15 (8.47%) Support Engineer
6 15 (8.47%) Team Leader
7 13 (7.34%) Delivery Manager
7 13 (7.34%) Services Delivery Manager
8 11 (6.21%) Applications Support
8 11 (6.21%) Solutions Architect
9 10 (5.65%) Applications Engineer
9 10 (5.65%) Applications Support Engineer
9 10 (5.65%) Senior Analyst
10 9 (5.08%) Service Desk Manager
11 8 (4.52%) Java Engineer
11 8 (4.52%) Product Manager
12 7 (3.95%) Senior Applications Engineer
12 7 (3.95%) Senior Java Engineer
Libraries, Frameworks & Software Standards
1 18 (10.17%) Middleware
2 8 (4.52%) Web Services
3 6 (3.39%) 802.1X
4 4 (2.26%) JSON
4 4 (2.26%) LDAP
4 4 (2.26%) XML
5 3 (1.69%) REST
6 2 (1.13%) SAP Basis
6 2 (1.13%) SAP PI
7 1 (0.56%) .NET
7 1 (0.56%) HTML
Miscellaneous
1 27 (15.25%) Analytical Skills
1 27 (15.25%) Data Centre
2 20 (11.30%) Public Cloud
3 18 (10.17%) Linux Command Line
4 16 (9.04%) Management Information System
5 10 (5.65%) Foreign Exchange (FX)
5 10 (5.65%) Private Cloud
6 7 (3.95%) Enterprise Storage
7 5 (2.82%) Computer Science
7 5 (2.82%) Replication
8 4 (2.26%) Biotechnology
8 4 (2.26%) User Experience
9 3 (1.69%) Robotics
9 3 (1.69%) Self-Motivation
10 2 (1.13%) Clustering
10 2 (1.13%) Driving Licence
10 2 (1.13%) Video Conferencing
11 1 (0.56%) Cloud Native
11 1 (0.56%) CMDB
Operating Systems
1 73 (41.24%) Windows
2 40 (22.60%) Linux
3 39 (22.03%) Unix
4 12 (6.78%) Windows 10
4 12 (6.78%) Windows Server
5 9 (5.08%) Ubuntu
6 7 (3.95%) Red Hat Enterprise Linux
6 7 (3.95%) Windows Server 2012
7 6 (3.39%) Windows Server 2008
8 5 (2.82%) CentOS
8 5 (2.82%) Fedora
9 4 (2.26%) Debian
9 4 (2.26%) Mac OS X
9 4 (2.26%) Windows 7
10 3 (1.69%) Windows XP
11 1 (0.56%) AIX
11 1 (0.56%) Apple iOS
11 1 (0.56%) Windows 2000
11 1 (0.56%) Windows 8
Processes & Methodologies
1 117 (66.10%) ITIL
2 40 (22.60%) Service Delivery
3 38 (21.47%) Agile Software Development
4 35 (19.77%) DevOps
5 29 (16.38%) ITSM
6 28 (15.82%) Configuration Management
6 28 (15.82%) Mentoring
7 27 (15.25%) Infrastructure Engineering
8 25 (14.12%) Stakeholder Management
9 23 (12.99%) Problem-Solving
10 22 (12.43%) Test Automation
11 21 (11.86%) Incident Management
12 20 (11.30%) Line Management
13 19 (10.73%) Load Balancing
13 19 (10.73%) Project Management
14 18 (10.17%) Continuous Integration
15 17 (9.60%) Acceptance Criteria
15 17 (9.60%) Continuous Deployment
15 17 (9.60%) Problem Management
16 15 (8.47%) Task Automation
Programming Languages
1 29 (16.38%) PowerShell
2 25 (14.12%) Python
3 24 (13.56%) Bash Shell
4 18 (10.17%) C
4 18 (10.17%) JavaScript
5 17 (9.60%) Ruby
6 14 (7.91%) Java
6 14 (7.91%) Shell Script
7 11 (6.21%) SQL
8 10 (5.65%) T-SQL
9 1 (0.56%) Perl
9 1 (0.56%) PHP
Qualifications
1 16 (9.04%) ITIL Certification
1 16 (9.04%) Security Cleared
2 13 (7.34%) Degree
3 12 (6.78%) DV Cleared
4 8 (4.52%) CISSP
4 8 (4.52%) Microsoft Certification
5 6 (3.39%) CCNA
5 6 (3.39%) Cisco Certification
5 6 (3.39%) MCSE
6 5 (2.82%) CompTIA Security+
6 5 (2.82%) GIAC
6 5 (2.82%) Linux+ Certification
6 5 (2.82%) Network+ Certification
6 5 (2.82%) SANS
6 5 (2.82%) SSCP
7 4 (2.26%) MCP
7 4 (2.26%) Sun Certification
7 4 (2.26%) VMware Certified Professional (VCP)
8 3 (1.69%) CISM
9 2 (1.13%) CWNA
Quality Assurance & Compliance
1 30 (16.95%) SLA
2 6 (3.39%) GDPR
3 5 (2.82%) ISO/IEC 20000
3 5 (2.82%) ISO/IEC 27001
4 4 (2.26%) PMO
5 3 (1.69%) COBIT
5 3 (1.69%) ISO 22301
6 1 (0.56%) ISO 9001
6 1 (0.56%) QA
System Software
1 34 (19.21%) VMware Infrastructure
2 28 (15.82%) Active Directory
3 25 (14.12%) vSphere
4 17 (9.60%) Virtual Desktop
4 17 (9.60%) Virtual Servers
5 13 (7.34%) VMware ESXi
6 5 (2.82%) Docker
6 5 (2.82%) NFS
6 5 (2.82%) Samba
6 5 (2.82%) VirtualBox
6 5 (2.82%) Xen
7 3 (1.69%) BitLocker
7 3 (1.69%) Microsoft App-V
7 3 (1.69%) XenDesktop
8 2 (1.13%) Hyper-V
9 1 (0.56%) Oracle RAC
9 1 (0.56%) Squid
9 1 (0.56%) Terminal Services
9 1 (0.56%) Virtual Machines
9 1 (0.56%) XenApp
Systems Management
1 34 (19.21%) Puppet
2 24 (13.56%) Opscode Chef
3 22 (12.43%) Ansible
3 22 (12.43%) vCenter Server
4 18 (10.17%) Terraform
5 17 (9.60%) vRealize
6 7 (3.95%) Kubernetes
6 7 (3.95%) SCCM
7 5 (2.82%) Docker Swarm
7 5 (2.82%) Nagios
7 5 (2.82%) OpenNMS
7 5 (2.82%) SCOM
7 5 (2.82%) ZABBIX
8 3 (1.69%) PowerCLI
9 2 (1.13%) SCSM
10 1 (0.56%) Microsoft Clustering
10 1 (0.56%) Norton AntiVirus
10 1 (0.56%) Single Sign-On
10 1 (0.56%) Tivoli
10 1 (0.56%) Tivoli Storage Manager
Vendors
1 46 (25.99%) Microsoft
2 34 (19.21%) VMware
3 27 (15.25%) WorldPay
4 26 (14.69%) Oracle
4 26 (14.69%) ServiceNow
5 25 (14.12%) Citrix
6 18 (10.17%) Cisco
7 17 (9.60%) AppDynamics
7 17 (9.60%) BMC
7 17 (9.60%) F5
7 17 (9.60%) Fortinet
7 17 (9.60%) Splunk
8 8 (4.52%) Apple
8 8 (4.52%) HP
8 8 (4.52%) NetApp
9 7 (3.95%) Red Hat
10 5 (2.82%) Dell
10 5 (2.82%) EMC
10 5 (2.82%) SolarWinds
10 5 (2.82%) Sonus