Customer Service Analyst Job Trends in England

Customer Service Analyst
UK > England

As of 14 January 2026, there is not enough information available from job vacancies posted within the last 6 months to determine the median Customer Service Analyst salary in England.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 616 625 -
Rank change year-on-year +9 - -
Permanent jobs requiring a Customer Service Analyst 1 54 0
As % of all permanent jobs in England 0.002% 0.11% -
As % of the Job Titles category 0.002% 0.12% -
Number of salaries quoted 0 4 0
Median annual salary (50th Percentile) - £35,282 -
UK median annual salary - £28,000 -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 48,032 44,628 46,871
% of permanent jobs with a recognized job title 90.90% 92.71% 95.12%
Number of salaries quoted 30,380 23,318 36,700
10th Percentile £28,750 £33,750 £31,000
25th Percentile £37,500 £45,000 £41,670
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -6.50%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Customer Service Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Customer Service Analyst' in the job title relative to all permanent IT jobs advertised in England.

Customer Service Analyst job vacancy trend in England

Customer Service Analyst
Salary Trend in England

Salary distribution trend for Customer Service Analyst job vacancies in England.

Salary distribution trend for Customer Service Analyst job vacancies in England

Customer Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Analyst within the England region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London - 1 - -
Customer Service Analyst
UK

Customer Service Analyst Skill Set
Top 14 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 January 2026, Customer Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Customer Service Analyst in the job title.

1 1 (100.00%) Agile
1 1 (100.00%) AI
1 1 (100.00%) AIOps
1 1 (100.00%) Business Case
1 1 (100.00%) Business Strategy
1 1 (100.00%) Commercialisation
1 1 (100.00%) Customer Service
1 1 (100.00%) Data Analysis
1 1 (100.00%) Degree
1 1 (100.00%) Migration
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Product Management
1 1 (100.00%) Product Marketing
1 1 (100.00%) Qualtrics

Customer Service Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 1 (100.00%) Analytical Skills
1 1 (100.00%) German Language
1 1 (100.00%) Law
1 1 (100.00%) Marketing
1 1 (100.00%) Retail Banking
1 1 (100.00%) Social Skills
1 1 (100.00%) Telecoms
Miscellaneous
1 1 (100.00%) IVR
1 1 (100.00%) Onboarding
Processes & Methodologies
1 1 (100.00%) Agile
1 1 (100.00%) AI
1 1 (100.00%) AIOps
1 1 (100.00%) Business Case
1 1 (100.00%) Business Strategy
1 1 (100.00%) Commercialisation
1 1 (100.00%) Customer Service
1 1 (100.00%) Data Analysis
1 1 (100.00%) Migration
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Product Management
1 1 (100.00%) Product Marketing
Qualifications
1 1 (100.00%) Degree
Vendors
1 1 (100.00%) Qualtrics