The median annual salary for a Service Desk Technician was £23,250 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 859 890 940
Rank change year-on-year +31 +50  
Permanent jobs requiring a Service Desk Technician 31 42 42
As % of all permanent IT jobs advertised in the UK 0.035% 0.043% 0.038%
As % of the Job Titles category 0.036% 0.044% 0.040%
Number of salaries quoted 28 39 38
Median salary £23,250 £22,000 £22,000
Median salary % change year-on-year +5.68% -  
90% offered a salary of more than £18,000 £18,200 £18,500
10% offered a salary of more than £29,750 £27,500 £26,000
UK excluding London median salary £22,250 £22,000 £19,500
% change year-on-year +1.13% +12.82%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Technician in the job title.

Job vacancy trend for Service Desk Technician in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician.

Salary trend for Service Desk Technician in the UK

Service Desk Technician
Salary Histogram

The salary distribution of IT jobs citing Service Desk Technician over the 3 months to 27 June 2017.

Salary histogram for Service Desk Technician in the UK

Service Desk Technician
Top 27 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 29 £23,000 +2.22% 6
London +38 8 £27,500 +11.11% 1
North West -34 8 £20,750 -5.68%
South East +40 4 £20,250 -19.00%
Cheshire -26 4 £24,500 +11.36%
Manchester -31 4 £18,000 -16.27%
Kent - 4 £20,250 -
Northwich +9 3 £24,500 +11.36%
Wiltshire +2 3 £21,000 +10.52%
West Midlands +1 3 £23,500 +11.90% 1
South West -3 3 £21,000 +10.52% 2
Chippenham - 3 £21,000 -
Uxbridge - 3 £35,000 -
Solihull - 3 £23,500 -
Yorkshire -7 2 £22,000 -4.34% 1
West Yorkshire +4 1 £22,000 -4.34% 1
Norfolk -5 1 £17,250 -17.85%
New Malden -10 1 £22,500 -
East of England -13 1 £17,250 -17.85%
Wimbledon - 1 £26,500 - 1
Hammersmith - 1 £27,500 -
North Yorkshire - 1 - -
Runcorn - 1 - -
Harrogate - 1 - -
Fakenham - 1 £17,250 -
Bradford - 1 £22,000 - 1
Altrincham - 1 - -

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 28 (62.22%) Windows
2 25 (55.56%) Microsoft
3 22 (48.89%) ITIL
4 19 (42.22%) Active Directory
5 13 (28.89%) Windows 7
6 12 (26.67%) Microsoft Office
6 12 (26.67%) SLA
7 9 (20.00%) MS Exchange
7 9 (20.00%) Windows 10
8 8 (17.78%) Windows 8
8 8 (17.78%) Microsoft Certification
8 8 (17.78%) SQL
9 7 (15.56%) Degree
10 6 (13.33%) Incident Management
10 6 (13.33%) VMware
11 5 (11.11%) Windows Server
11 5 (11.11%) Management Information System
11 5 (11.11%) Service Management
11 5 (11.11%) MCP
11 5 (11.11%) CRM
11 5 (11.11%) Office 365
11 5 (11.11%) Driving Licence
12 4 (8.89%) Windows Server 2012
12 4 (8.89%) ITIL Foundation Certificate
12 4 (8.89%) Windows Server 2008
12 4 (8.89%) ITSM
12 4 (8.89%) Windows XP
12 4 (8.89%) Cisco
12 4 (8.89%) Adobe
12 4 (8.89%) MCSE

Service Desk Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (20.00%) MS Exchange
2 2 (4.44%) SharePoint
3 1 (2.22%) Exchange Server 2003
3 1 (2.22%) Exchange Server 2007
3 1 (2.22%) Exchange Server 2013
3 1 (2.22%) IBM Notes
Applications
1 12 (26.67%) Microsoft Office
2 4 (8.89%) Acrobat
3 2 (4.44%) AutoCAD
3 2 (4.44%) Revit
4 1 (2.22%) Microsoft Excel
4 1 (2.22%) Microsoft PowerPoint
4 1 (2.22%) MicroStation
Cloud Services
1 5 (11.11%) Office 365
2 1 (2.22%) Azure Active Directory
2 1 (2.22%) Microsoft Azure
Communications & Networking
1 3 (6.67%) DHCP
1 3 (6.67%) DNS
1 3 (6.67%) Internet
1 3 (6.67%) VPN
2 2 (4.44%) Remote Desktop
2 2 (4.44%) TCP/IP
2 2 (4.44%) VoIP
3 1 (2.22%) Firewall
3 1 (2.22%) Intranet
3 1 (2.22%) IP Telephony
3 1 (2.22%) LAN
3 1 (2.22%) Unified Communications
3 1 (2.22%) VLAN
3 1 (2.22%) WAN
Database & Business Intelligence
1 1 (2.22%) SQL Server
General
1 4 (8.89%) Finance
2 3 (6.67%) Law
2 3 (6.67%) Legal
2 3 (6.67%) Marketing
3 2 (4.44%) Manufacturing
3 2 (4.44%) Retail
4 1 (2.22%) Back Office
Libraries, Frameworks & Software Standards
1 4 (8.89%) HTML
2 2 (4.44%) Web Services
3 1 (2.22%) CSS
Miscellaneous
1 5 (11.11%) Driving Licence
1 5 (11.11%) Management Information System
2 2 (4.44%) Internet of Things
2 2 (4.44%) Life Science
2 2 (4.44%) Robotics
3 1 (2.22%) Analytical Skills
3 1 (2.22%) Blackberry
3 1 (2.22%) Mainframe
Operating Systems
1 28 (62.22%) Windows
2 13 (28.89%) Windows 7
3 9 (20.00%) Windows 10
4 8 (17.78%) Windows 8
5 5 (11.11%) Windows Server
6 4 (8.89%) Windows Server 2008
6 4 (8.89%) Windows Server 2012
6 4 (8.89%) Windows XP
7 2 (4.44%) Unix
8 1 (2.22%) Android
8 1 (2.22%) Linux
8 1 (2.22%) Windows 2000
Processes & Methodologies
1 22 (48.89%) ITIL
2 6 (13.33%) Incident Management
3 5 (11.11%) CRM
3 5 (11.11%) Service Management
4 4 (8.89%) ITSM
5 3 (6.67%) Document Management
5 3 (6.67%) ITIL V3
5 3 (6.67%) Service Delivery
5 3 (6.67%) Time Management
6 2 (4.44%) Artificial Intelligence
7 1 (2.22%) Business Continuity
7 1 (2.22%) Disaster Recovery
7 1 (2.22%) Mathematics
7 1 (2.22%) Mobile Device Management
7 1 (2.22%) Process Improvement
7 1 (2.22%) Service Desk Management
7 1 (2.22%) Statistics
7 1 (2.22%) Workflow
7 1 (2.22%) Workflow Management
Programming Languages
1 8 (17.78%) SQL
2 1 (2.22%) C
2 1 (2.22%) PHP
2 1 (2.22%) PowerShell
Qualifications
1 8 (17.78%) Microsoft Certification
2 7 (15.56%) Degree
3 5 (11.11%) MCP
4 4 (8.89%) ITIL Foundation Certificate
4 4 (8.89%) MCSE
5 3 (6.67%) A+ Certification
5 3 (6.67%) CCNA
5 3 (6.67%) Cisco Certification
5 3 (6.67%) Master's Degree
5 3 (6.67%) MCSA
6 2 (4.44%) MCDST
7 1 (2.22%) HND
7 1 (2.22%) Network+ Certification
7 1 (2.22%) Security Cleared
Quality Assurance & Compliance
1 12 (26.67%) SLA
System Software
1 19 (42.22%) Active Directory
2 3 (6.67%) Microsoft Virtual Server
2 3 (6.67%) VMware Infrastructure
Vendors
1 25 (55.56%) Microsoft
2 6 (13.33%) VMware
3 4 (8.89%) Adobe
3 4 (8.89%) Cisco
3 4 (8.89%) Citrix
4 2 (4.44%) Remedy
5 1 (2.22%) Avaya
5 1 (2.22%) Lotus
5 1 (2.22%) Oracle
Lincoln, Lincolnshire
Senitor Associates
Salary: £18000 - £22000 per annum
Posted: 5 hours ago
Bradford, West Yorkshire
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Salary: From £18,000 to £21,000 per annum + benefits
Posted: 4 days ago
Bournemouth, Dorset
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Salary: £18000 - £20000 per annum + Bonus + Benefits
Posted: 3 days ago
Bournemouth
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Posted: 14 days ago
Wimbledon
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Posted: 18 days ago
Stoke-On-Trent, Staffordshire
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Posted: 26 days ago