The median annual salary for a Service Desk Technician was £22,000 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 844 918 933
Rank change year-on-year +74 +15  
Permanent jobs requiring a Service Desk Technician 14 36 45
As % of all permanent IT jobs advertised in the UK 0.016% 0.035% 0.042%
As % of the Job Titles category 0.017% 0.036% 0.043%
Number of salaries quoted 13 32 38
Median salary £22,000 £25,000 £19,750
Median salary % change year-on-year -12.00% +26.58%  
90% offered a salary of more than £18,300 £18,100 £18,000
10% offered a salary of more than £27,000 £30,000 £25,400
UK excluding London median salary £21,875 £25,000 £18,500
% change year-on-year -12.50% +35.13%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Technician in the job title.

Job vacancy trend for Service Desk Technician in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician.

Salary trend for Service Desk Technician in the UK

Service Desk Technician
Top 25 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +84 14 £22,000 -12.00% 6
South East +44 5 £19,500 -22.00% 1
Southampton +23 4 £18,750 -8.53%
Hampshire +21 4 £18,750 -8.53%
Yorkshire +32 3 £24,250 +10.22% 1
West Midlands +36 2 £24,500 - 2
South West +29 2 £23,500 -2.08% 2
London +70 1 £28,500 +1.78%
Warwickshire +27 1 £27,000 +50.00% 1
West Yorkshire +26 1 £24,500 +11.36% 1
East of England +19 1 £21,750 -20.90%
Gloucestershire +5 1 £20,000 -28.57%
Avon - 1 £27,000 -
Staffordshire - 1 £22,000 -
East Sussex - 1 £26,500 -
Uckfield - 1 £26,500 -
Mitcheldean - 1 £20,000 -
Knaresborough - 1 £24,000 -
Rotherham - 1 - -
Tamworth - 1 £22,000 -
Stratford-upon-Avon - 1 £27,000 - 1
Leeds - 1 £24,500 - 1
North Yorkshire - 1 £24,000 -
South Yorkshire - 1 - -
Hertfordshire - 1 £21,750 -

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 24 (64.86%) Active Directory
2 22 (59.46%) Windows
3 20 (54.05%) Microsoft
4 17 (45.95%) MS Office
5 12 (32.43%) Cisco
5 12 (32.43%) Windows 7
6 11 (29.73%) ITIL
7 7 (18.92%) MS Excel
7 7 (18.92%) MS Exchange
7 7 (18.92%) Citrix
8 6 (16.22%) Microsoft Certification
8 6 (16.22%) SLA
8 6 (16.22%) MCP
9 5 (13.51%) SAP
9 5 (13.51%) C
9 5 (13.51%) CCNA
9 5 (13.51%) Cisco Certification
9 5 (13.51%) Chip and PIN
9 5 (13.51%) CAD
9 5 (13.51%) Polycom
9 5 (13.51%) RedPrairie
10 4 (10.81%) Internet of Things
10 4 (10.81%) Robotics
10 4 (10.81%) Artificial Intelligence
10 4 (10.81%) Incident Management
10 4 (10.81%) Internet
10 4 (10.81%) Service Management
10 4 (10.81%) VMware
10 4 (10.81%) LAN
11 3 (8.11%) Windows XP

Service Desk Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (18.92%) MS Exchange
2 1 (2.70%) Exchange Server 2010
2 1 (2.70%) SharePoint
Applications
1 17 (45.95%) MS Office
2 7 (18.92%) MS Excel
3 1 (2.70%) MS PowerPoint
Cloud Services
1 1 (2.70%) Azure Active Directory
1 1 (2.70%) Microsoft Azure
1 1 (2.70%) Office 365
Communications & Networking
1 4 (10.81%) Internet
1 4 (10.81%) LAN
2 3 (8.11%) Intranet
2 3 (8.11%) Unified Communications
2 3 (8.11%) VPN
3 2 (5.41%) TCP/IP
3 2 (5.41%) WAN
3 2 (5.41%) Wi-Fi
4 1 (2.70%) DHCP
4 1 (2.70%) DNS
4 1 (2.70%) IP Telephony
4 1 (2.70%) VoIP
Database & Business Intelligence
1 2 (5.41%) SQL Server
Development Applications
1 1 (2.70%) JIRA
General
1 3 (8.11%) Manufacturing
2 2 (5.41%) Finance
2 2 (5.41%) Law
2 2 (5.41%) Legal
2 2 (5.41%) Telecoms
Miscellaneous
1 5 (13.51%) Chip and PIN
2 4 (10.81%) Internet of Things
2 4 (10.81%) Robotics
3 3 (8.11%) Blackberry
4 2 (5.41%) iPhone
5 1 (2.70%) Analytical Skills
5 1 (2.70%) AS400
5 1 (2.70%) iPad
5 1 (2.70%) Life Science
5 1 (2.70%) Mainframe
5 1 (2.70%) Smartphone
Operating Systems
1 22 (59.46%) Windows
2 12 (32.43%) Windows 7
3 3 (8.11%) Windows 10
3 3 (8.11%) Windows 2000
3 3 (8.11%) Windows Server 2012
3 3 (8.11%) Windows XP
4 2 (5.41%) Windows 8
4 2 (5.41%) Windows Server
5 1 (2.70%) Android
5 1 (2.70%) Windows Server 2003
5 1 (2.70%) Windows Server 2008
Processes & Methodologies
1 11 (29.73%) ITIL
2 5 (13.51%) CAD
3 4 (10.81%) Artificial Intelligence
3 4 (10.81%) Incident Management
3 4 (10.81%) Service Management
4 3 (8.11%) ITSM
5 2 (5.41%) Customer Engagement
5 2 (5.41%) ITIL V3
5 2 (5.41%) Service Delivery
6 1 (2.70%) B2B
6 1 (2.70%) Change Management
6 1 (2.70%) Document Management
6 1 (2.70%) Network Monitoring
6 1 (2.70%) Process Improvement
Programming Languages
1 5 (13.51%) C
2 1 (2.70%) PowerShell
2 1 (2.70%) SQL
Qualifications
1 6 (16.22%) MCP
1 6 (16.22%) Microsoft Certification
2 5 (13.51%) CCNA
2 5 (13.51%) Cisco Certification
3 3 (8.11%) MCSE
4 2 (5.41%) Degree
4 2 (5.41%) ITIL Certification
4 2 (5.41%) MCDST
4 2 (5.41%) MCSA
5 1 (2.70%) A+ Certification
5 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 6 (16.22%) SLA
System Software
1 24 (64.86%) Active Directory
Systems Management
1 2 (5.41%) SCCM
Vendors
1 20 (54.05%) Microsoft
2 12 (32.43%) Cisco
3 7 (18.92%) Citrix
4 5 (13.51%) Polycom
4 5 (13.51%) RedPrairie
4 5 (13.51%) SAP
5 4 (10.81%) VMware
6 3 (8.11%) Avaya
7 2 (5.41%) Dell
7 2 (5.41%) Mitel
7 2 (5.41%) Remedy
8 1 (2.70%) LANDesk
8 1 (2.70%) ServiceNow
8 1 (2.70%) Sophos
Coventry, West Midlands (County)
Oscar
Salary: £18000 - £22000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
RecruitmentRevolution.com Limited
Salary: Competitive Salary
Posted: 4 days ago
Reading
Deerfoot IT Resources Ltd
Salary: £18000 - £22323 per annum + Benefits
Posted: 14 days ago
Swindon
Recruitment Revolution Limited
Salary: £23,000 Per Annum + Benefits Package
Posted: 26 days ago
Stratford-Upon-Avon, Warwickshire
Kcom Group Plc
Salary: Additional benefits
Posted: 25 days ago
Chippenham
Recruitment Genius Ltd
Salary: £18000 - £24000 per annum
Posted: 7 days ago