Period
to 22 November 2017

The median annual salary for a Service Desk Technician was £24,000 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 1111 1138 1231
Rank change year-on-year +27 +93 +21
Permanent jobs requiring a Service Desk Technician 71 87 78
As % of all permanent IT jobs advertised in the UK 0.039% 0.046% 0.036%
As % of the Job Titles category 0.041% 0.047% 0.037%
Number of salaries quoted 65 87 69
UK median annual salary £24,000 £22,500 £21,500
Median salary % change year-on-year +6.67% +4.65% -6.52%
10th Percentile £18,750 £18,250 £17,750
90th Percentile £28,750 £30,900 £33,750
UK excluding London median annual salary £22,500 £22,500 £21,500
% change year-on-year - +4.65% -6.52%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Service Desk Technician
Job Vacancy Trend

Job postings that featured Service Desk Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Technician in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician.

Salary trend for Service Desk Technician in the UK

Service Desk Technician
Salary Histogram

The salary distribution of IT jobs citing Service Desk Technician over the 6 months to 22 November 2017.

Salary histogram for Service Desk Technician in the UK

Service Desk Technician
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 67 £24,000 +6.67% 2
UK excluding London +13 52 £22,500 - 2
London +10 19 £24,000 -9.43% 1
North of England -9 17 £23,500 +6.82%
South East +29 15 £22,500 -
North West -18 10 £23,750 +7.95%
Midlands +20 7 £26,000 +5.05%
Yorkshire +17 7 £21,000 -8.70%
South West +13 7 £22,000 +6.02% 1
West Midlands -3 5 £26,000 -3.70%
Wales - 3 £26,000 - 1
East Midlands +35 2 £20,000 -4.76%
East of England +9 2 £24,238 +10.17%
Scotland -13 1 £20,743 -7.81%

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 49 (69.01%) Windows
2 44 (61.97%) Active Directory
3 42 (59.15%) Microsoft
4 38 (53.52%) ITIL
5 27 (38.03%) Microsoft Office
5 27 (38.03%) Office 365
6 25 (35.21%) Windows 7
7 16 (22.54%) SLA
8 15 (21.13%) Windows Server
8 15 (21.13%) MS Exchange
9 14 (19.72%) Windows 10
10 13 (18.31%) DBS Check
10 13 (18.31%) SCCM
11 11 (15.49%) ITIL V3
11 11 (15.49%) Windows 8
12 10 (14.08%) Microsoft Certification
13 9 (12.68%) Windows Server 2008
13 9 (12.68%) Hardware Maintenance
13 9 (12.68%) Driving Licence
14 8 (11.27%) Windows Server 2012
14 8 (11.27%) CCNA
14 8 (11.27%) Cisco Certification
15 7 (9.86%) MCSE
15 7 (9.86%) VMware
16 6 (8.45%) SQL
17 5 (7.04%) Cisco
17 5 (7.04%) TCP/IP
17 5 (7.04%) Time Management
17 5 (7.04%) Degree
18 4 (5.63%) VMware Infrastructure

Service Desk Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (21.13%) MS Exchange
2 2 (2.82%) Exchange Server 2010
2 2 (2.82%) Skype for Business
3 1 (1.41%) Apache
3 1 (1.41%) SharePoint
Applications
1 27 (38.03%) Microsoft Office
2 4 (5.63%) Acrobat
3 2 (2.82%) AutoCAD
3 2 (2.82%) Microsoft Excel
3 2 (2.82%) Microsoft PowerPoint
3 2 (2.82%) Revit
Business Applications
1 1 (1.41%) Orchard Housing
Cloud Services
1 27 (38.03%) Office 365
2 3 (4.23%) OneDrive
3 1 (1.41%) Azure Active Directory
3 1 (1.41%) Microsoft Azure
Communications & Networking
1 5 (7.04%) TCP/IP
2 3 (4.23%) DHCP
2 3 (4.23%) DNS
2 3 (4.23%) VoIP
3 2 (2.82%) IP Telephony
3 2 (2.82%) Remote Desktop
3 2 (2.82%) Skype
3 2 (2.82%) VPN
4 1 (1.41%) LAN
4 1 (1.41%) Unified Communications
4 1 (1.41%) WAN
Database & Business Intelligence
1 1 (1.41%) MySQL
1 1 (1.41%) SQL Server
General
1 4 (5.63%) Law
2 3 (4.23%) Finance
2 3 (4.23%) Publishing
3 2 (2.82%) Advertising
3 2 (2.82%) Legal
4 1 (1.41%) Banking
4 1 (1.41%) Manufacturing
4 1 (1.41%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.82%) Web Services
Miscellaneous
1 9 (12.68%) Driving Licence
2 3 (4.23%) Analytical Skills
3 2 (2.82%) Management Information System
4 1 (1.41%) CMDB
4 1 (1.41%) iPad
4 1 (1.41%) iSeries
4 1 (1.41%) Life Science
4 1 (1.41%) Smartphone
Operating Systems
1 49 (69.01%) Windows
2 25 (35.21%) Windows 7
3 15 (21.13%) Windows Server
4 14 (19.72%) Windows 10
5 11 (15.49%) Windows 8
6 9 (12.68%) Windows Server 2008
7 8 (11.27%) Windows Server 2012
8 2 (2.82%) Linux
8 2 (2.82%) Windows XP
9 1 (1.41%) Android
9 1 (1.41%) Apple iOS
9 1 (1.41%) CentOS
9 1 (1.41%) Mac OS
9 1 (1.41%) Red Hat Enterprise Linux
9 1 (1.41%) Unix
Processes & Methodologies
1 38 (53.52%) ITIL
2 11 (15.49%) ITIL V3
3 9 (12.68%) Hardware Maintenance
4 5 (7.04%) Time Management
5 3 (4.23%) Service Delivery
5 3 (4.23%) Service Management
6 2 (2.82%) CRM
6 2 (2.82%) Data Entry
6 2 (2.82%) Data Protection
6 2 (2.82%) Document Management
6 2 (2.82%) ITSM
6 2 (2.82%) Mathematics
6 2 (2.82%) Process Improvement
7 1 (1.41%) Email Filtering
7 1 (1.41%) Kalman Filter
7 1 (1.41%) Line Management
7 1 (1.41%) Mentoring
7 1 (1.41%) Multichannel Retail
7 1 (1.41%) Network Monitoring
7 1 (1.41%) Web Filtering
Programming Languages
1 6 (8.45%) SQL
2 1 (1.41%) C
Qualifications
1 13 (18.31%) DBS Check
2 10 (14.08%) Microsoft Certification
3 8 (11.27%) CCNA
3 8 (11.27%) Cisco Certification
4 7 (9.86%) MCSE
5 5 (7.04%) Degree
6 4 (5.63%) A+ Certification
6 4 (5.63%) ITIL Foundation Certificate
7 3 (4.23%) MCSA
8 2 (2.82%) Master's Degree
9 1 (1.41%) Computer Science Degree
9 1 (1.41%) HND
9 1 (1.41%) ITIL Certification
9 1 (1.41%) MCDST
9 1 (1.41%) MCP
Quality Assurance & Compliance
1 16 (22.54%) SLA
System Software
1 44 (61.97%) Active Directory
2 4 (5.63%) VMware Infrastructure
3 3 (4.23%) BitLocker
4 2 (2.82%) Microsoft Virtual Server
5 1 (1.41%) Hyper-V
Systems Management
1 13 (18.31%) SCCM
Vendors
1 42 (59.15%) Microsoft
2 7 (9.86%) VMware
3 5 (7.04%) Cisco
4 4 (5.63%) Adobe
4 4 (5.63%) Citrix
4 4 (5.63%) Remedy
5 2 (2.82%) Apple
5 2 (2.82%) BT
6 1 (1.41%) Mitel
6 1 (1.41%) MobileIron
6 1 (1.41%) Orchard
6 1 (1.41%) Red Hat
6 1 (1.41%) Veeam