Customer Service Job Trends in Exeter

Customer Service
Devon > Exeter

The table below provides summary statistics and salary benchmarking for jobs advertised in Exeter requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 12 January 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 9 19 23
Rank change year-on-year +10 +4 -8
Permanent jobs citing Customer Service 22 14 5
As % of all permanent jobs in Exeter 10.19% 7.22% 4.10%
As % of the Processes & Methodologies category 12.87% 8.64% 5.38%
Number of salaries quoted 19 4 4
10th Percentile £24,000 £27,550 £22,234
25th Percentile £24,500 £29,125 £22,727
Median annual salary (50th Percentile) £25,000 £41,250 £25,250
Median % change year-on-year -39.39% +63.37% +9.78%
75th Percentile £26,500 £56,563 £34,897
90th Percentile £26,925 £61,625 £45,961
Devon median annual salary £25,000 £41,250 £32,500
% change year-on-year -39.39% +26.92% -18.75%

All Process & Methodology Skills
Exeter

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Exeter.

Permanent vacancies with a requirement for process or methodology skills 171 162 93
As % of all permanent jobs advertised in Exeter 79.17% 83.51% 76.23%
Number of salaries quoted 127 94 75
10th Percentile £24,800 £28,000 £24,000
25th Percentile £26,875 £34,553 £35,249
Median annual salary (50th Percentile) £40,000 £43,491 £42,500
Median % change year-on-year -8.03% +2.33% +7.20%
75th Percentile £50,000 £64,063 £57,500
90th Percentile £60,000 £72,500 £66,750
Devon median annual salary £40,000 £45,500 £45,000
% change year-on-year -12.09% +1.11% +12.50%

Customer Service
Job Vacancy Trend in Exeter

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Exeter.

Customer Service job vacancy trend in Exeter

Customer Service
Salary Trend in Exeter

Salary distribution trend for jobs in Exeter citing Customer Service.

Salary distribution trend for jobs in Exeter citing Customer Service

Customer Service
Salary Histogram in Exeter

Salary distribution for jobs citing Customer Service in Exeter over the 6 months to 12 January 2026.

Salary histogram for Customer Service in Exeter

Customer Service
Co-Occurring Skills & Capabilities in Exeter by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (36.36%) SharePoint
Cloud Services
1 8 (36.36%) Azure
1 8 (36.36%) Entra ID
1 8 (36.36%) Microsoft 365
1 8 (36.36%) OneDrive
Communications & Networking
1 8 (36.36%) DHCP
1 8 (36.36%) DNS
2 3 (13.64%) SAN
3 2 (9.09%) Structured Cabling
3 2 (9.09%) Wi-Fi
General
1 8 (36.36%) Law
2 5 (22.73%) Legal
3 3 (13.64%) Analytical Skills
3 3 (13.64%) Marketing
3 3 (13.64%) Public Sector
3 3 (13.64%) Retail
4 2 (9.09%) Social Skills
5 1 (4.55%) Finance
5 1 (4.55%) Inclusion and Diversity
5 1 (4.55%) Presentation Skills
Job Titles
1 8 (36.36%) IT Support
1 8 (36.36%) IT Support Technician
1 8 (36.36%) IT Technician
1 8 (36.36%) Support Technician
2 3 (13.64%) Customer Executive
2 3 (13.64%) Customer Support Executive
2 3 (13.64%) Field Engineer
2 3 (13.64%) Field Service Engineer
2 3 (13.64%) Sales Executive
2 3 (13.64%) Sales Support
2 3 (13.64%) Sales Support Executive
3 2 (9.09%) Cabling Engineer
3 2 (9.09%) Data Engineer
3 2 (9.09%) IT Engineer
4 1 (4.55%) Account Executive
4 1 (4.55%) Analyst
4 1 (4.55%) Break Fix Engineer
4 1 (4.55%) Business IT Analyst
4 1 (4.55%) Hardware Engineer
4 1 (4.55%) IT Analyst
Miscellaneous
1 12 (54.55%) Driving Licence
2 3 (13.64%) Analytical Mindset
2 3 (13.64%) Data Centre
2 3 (13.64%) Onboarding
2 3 (13.64%) Smartphone
3 1 (4.55%) Blog
3 1 (4.55%) Legacy Systems
3 1 (4.55%) Podcast
Operating Systems
1 8 (36.36%) Windows
1 8 (36.36%) Windows Server
Processes & Methodologies
1 8 (36.36%) ITIL
2 3 (13.64%) Coaching
2 3 (13.64%) Problem-Solving
3 1 (4.55%) B2B
3 1 (4.55%) B2B Sales
3 1 (4.55%) Break/Fix
3 1 (4.55%) Collaborative Culture
3 1 (4.55%) Continuous Improvement
3 1 (4.55%) ERP
3 1 (4.55%) Logistics
3 1 (4.55%) Mentoring
3 1 (4.55%) Roadmaps
Qualifications
1 3 (13.64%) A+ Certification
1 3 (13.64%) BPSS Clearance
1 3 (13.64%) CCNA
1 3 (13.64%) Cisco Certification
1 3 (13.64%) MCSE
1 3 (13.64%) Microsoft Certification
1 3 (13.64%) Network+ Certification
2 2 (9.09%) Security Cleared
Quality Assurance & Compliance
1 1 (4.55%) QA
System Software
1 8 (36.36%) Active Directory
Vendors
1 3 (13.64%) Dell
2 1 (4.55%) Salesforce