1st Line Support Job Trends in Glasgow

First Line Support
Scotland > Glasgow

The median First Line Support salary in Glasgow is £28,750 per year, according to job vacancies posted during the 6 months leading to 5 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Oct 2026
Same period 2025 Same period 2024
Rank 73 - 98
Rank change year-on-year - - -33
Permanent jobs requiring a 1st Line Support 1 0 2
As % of all permanent jobs in Glasgow 0.068% - 0.17%
As % of the Job Titles category 0.072% - 0.17%
Number of salaries quoted 1 0 2
10th Percentile - - -
25th Percentile £26,875 - £36,250
Median annual salary (50th Percentile) £28,750 - £37,500
Median % change year-on-year - - +64.84%
75th Percentile £30,625 - £38,750
90th Percentile - - -
Scotland median annual salary £28,500 £25,000 £24,000
% change year-on-year +14.00% +4.17% -4.00%

All Permanent IT Job Roles
Glasgow

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glasgow with a recognized job title 1,382 735 1,165
% of permanent jobs with a recognized job title 93.44% 93.63% 97.82%
Number of salaries quoted 824 305 595
10th Percentile £30,000 £29,500 £30,500
25th Percentile £40,000 £35,000 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% -4.55%
75th Percentile £75,000 £70,000 £70,000
90th Percentile £100,000 £85,000 £85,000
Scotland median annual salary £55,000 £45,000 £52,500
% change year-on-year +22.22% -14.29% +0.48%

1st Line Support
Job Vacancy Trend in Glasgow

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in Glasgow.

1st Line Support job vacancy trend in Glasgow

1st Line Support
Salary Trend in Glasgow

Salary distribution trend for 1st Line Support job vacancies in Glasgow.

Salary distribution trend for 1st Line Support job vacancies in Glasgow

1st Line Support Skill Set
Top 9 Co-Occurring Skills & Capabilities in Glasgow

For the 6 months to 5 October 2026, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring 1st Line Support in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Customer Service
1 1 (100.00%) ITSM
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Office
1 1 (100.00%) SLA
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10

1st Line Support Skill Set
Co-Occurring Skills & Capabilities in Glasgow by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
General
1 1 (100.00%) Law
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) ITSM
Quality Assurance & Compliance
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) Microsoft