Period
to 29 May 2020

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 29 May 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Scotland > Glasgow
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 92 110 141
Rank change year-on-year +18 +31 -28
Permanent jobs citing ITSM 6 26 28
As % of all permanent jobs advertised in Glasgow 0.54% 1.38% 1.15%
As % of the Processes & Methodologies category 0.56% 1.47% 1.20%
Number of salaries quoted 4 12 13
Median annual salary £82,500 £58,500 £30,000
Median salary % change year-on-year +41.03% +95.00% -21.58%
10th Percentile £52,500 £32,815 £23,000
90th Percentile £115,000 £95,000 £57,050
Scotland median annual salary £55,000 £95,000 £33,250
% change year-on-year -42.11% +185.71% -33.50%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,064 1,772 2,328
As % of all permanent IT jobs advertised in Glasgow 95.00% 93.76% 95.37%
Number of salaries quoted 754 1,252 1,694
Median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +5.56%
10th Percentile £31,400 £31,250 £31,250
90th Percentile £63,811 £67,500 £70,000
Scotland median annual salary £47,200 £45,000 £45,000
% change year-on-year +4.89% - -

ITSM
Job Vacancy Trend in Glasgow

Job postings citing ITSM as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for ITSM in Glasgow

ITSM
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing ITSM in Glasgow.

Salary trend for ITSM in Glasgow

ITSM
Salary Histogram in Glasgow

Salary distribution for jobs citing ITSM in Glasgow over the 6 months to 29 May 2020.

Salary histogram for ITSM in Glasgow

For the 6 months to 29 May 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for ITSM.

1 4 (66.67%) Problem-Solving
2 3 (50.00%) ITIL
2 3 (50.00%) Service Management
3 2 (33.33%) LDAP
3 2 (33.33%) Firewall
3 2 (33.33%) Workflow
3 2 (33.33%) Manufacturing
3 2 (33.33%) Migration
3 2 (33.33%) SQL
3 2 (33.33%) T-SQL
3 2 (33.33%) SQL Server
3 2 (33.33%) Crystal Reports
3 2 (33.33%) LAN
3 2 (33.33%) WAN
3 2 (33.33%) Business Intelligence
3 2 (33.33%) Cisco
3 2 (33.33%) Active Directory
3 2 (33.33%) SQL Server Reporting Services
3 2 (33.33%) Degree
3 2 (33.33%) Computer Science
3 2 (33.33%) QA
3 2 (33.33%) User Acceptance Testing
3 2 (33.33%) PowerShell
3 2 (33.33%) Azure
3 2 (33.33%) AWS
3 2 (33.33%) Capacity Planning
3 2 (33.33%) ServiceNow
3 2 (33.33%) Relational Database
3 2 (33.33%) Analytical Skills
3 2 (33.33%) Hybrid Cloud

ITSM
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (33.33%) AWS
1 2 (33.33%) Azure
Communications & Networking
1 2 (33.33%) Firewall
1 2 (33.33%) LAN
1 2 (33.33%) WAN
Database & Business Intelligence
1 2 (33.33%) Crystal Reports
1 2 (33.33%) Relational Database
1 2 (33.33%) SQL Server
1 2 (33.33%) SQL Server Reporting Services
General
1 2 (33.33%) Manufacturing
2 1 (16.67%) Finance
Job Titles
1 2 (33.33%) Developer
1 2 (33.33%) Infrastructure Manager
1 2 (33.33%) ITSM Developer
1 2 (33.33%) Network Infrastructure Manager
1 2 (33.33%) Network Manager
2 1 (16.67%) Head of Service Management
2 1 (16.67%) Project Manager
Libraries, Frameworks & Software Standards
1 2 (33.33%) LDAP
Miscellaneous
1 2 (33.33%) Analytical Skills
1 2 (33.33%) Hybrid Cloud
2 1 (16.67%) Data Centre
Processes & Methodologies
1 4 (66.67%) Problem-Solving
2 3 (50.00%) ITIL
2 3 (50.00%) Service Management
3 2 (33.33%) Business Intelligence
3 2 (33.33%) Capacity Planning
3 2 (33.33%) Computer Science
3 2 (33.33%) Decision-Making
3 2 (33.33%) Migration
3 2 (33.33%) User Acceptance Testing
3 2 (33.33%) Workflow
4 1 (16.67%) Agile Software Development
4 1 (16.67%) Collaborative Working
4 1 (16.67%) DevOps
4 1 (16.67%) ERP
4 1 (16.67%) Project Management
4 1 (16.67%) Security Operations
4 1 (16.67%) Service Delivery
4 1 (16.67%) Stakeholder Engagement
4 1 (16.67%) Stakeholder Management
4 1 (16.67%) Waterfall
Programming Languages
1 2 (33.33%) PowerShell
1 2 (33.33%) SQL
1 2 (33.33%) T-SQL
Qualifications
1 2 (33.33%) Degree
Quality Assurance & Compliance
1 2 (33.33%) QA
System Software
1 2 (33.33%) Active Directory
Vendors
1 2 (33.33%) Cisco
1 2 (33.33%) ServiceNow