The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 22 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
Scotland / Glasgow
Rank 70 99 96
Rank change year-on-year +29 -3  
Permanent jobs citing ITSM 17 9 2
As % of all permanent IT jobs advertised in Glasgow 1.87% 0.69% 0.18%
As % of the Processes & Methodologies category 2.04% 0.76% 0.19%
Number of salaries quoted 13 9 2
Median salary £36,513 £36,000 £45,000
Median salary % change year-on-year +1.42% -20.00%  
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process and methodology skills.

Process & Methodology Skills
Glasgow
Permanent job vacancies with a requirement for process and methodology skills 833 1192 1027
As % of all permanent IT job vacancies advertised in Glasgow 91.54% 92.05% 91.61%
Number of salaries quoted 490 731 682
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £60,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in Glasgow

The job posting trend of jobs advertised in Glasgow citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Glasgow.

Salary trend for ITSM in Glasgow

ITSM
Salary Histogram in Glasgow

The salary distribution of IT jobs citing ITSM in Glasgow over the 3 months to 22 March 2017.

Salary histogram for ITSM in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 22 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for ITSM.

1 12 (60.00%) Service Management
2 11 (55.00%) ITIL
3 9 (45.00%) Service Delivery
4 8 (40.00%) Problem Management
4 8 (40.00%) Process Improvement
5 7 (35.00%) Finance
5 7 (35.00%) Microsoft
6 6 (30.00%) Incident Management
7 5 (25.00%) Banking
7 5 (25.00%) Business Continuity
7 5 (25.00%) ITIL Certification
7 5 (25.00%) SLA
7 5 (25.00%) Degree
8 4 (20.00%) Continuous Improvement
8 4 (20.00%) MS Office
8 4 (20.00%) Management Information System
9 3 (15.00%) Data Analysis
9 3 (15.00%) Cost-Benefit Analysis
9 3 (15.00%) MS Excel
9 3 (15.00%) Middleware
9 3 (15.00%) Infrastructure Management
9 3 (15.00%) Trend Analysis
9 3 (15.00%) Data Centre
9 3 (15.00%) Office 365
9 3 (15.00%) User Experience
9 3 (15.00%) Analytical Skills
10 2 (10.00%) People Management
10 2 (10.00%) Agile Project Management
10 2 (10.00%) Root Cause Analysis
10 2 (10.00%) Computer Science

ITSM
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) SharePoint
2 1 (5.00%) IBM Notes
2 1 (5.00%) IIS
2 1 (5.00%) WebSphere
Applications
1 4 (20.00%) MS Office
2 3 (15.00%) MS Excel
3 1 (5.00%) Adobe Captivate
3 1 (5.00%) MS PowerPoint
3 1 (5.00%) Siemens NX
3 1 (5.00%) SOLIDWORKS
Business Applications
1 2 (10.00%) Remedy ITSM
2 1 (5.00%) Teamcenter
Cloud Services
1 3 (15.00%) Office 365
2 1 (5.00%) Cloud Computing
2 1 (5.00%) Microsoft Azure
Communications & Networking
1 1 (5.00%) DNS
1 1 (5.00%) iSCSI
1 1 (5.00%) SSH
1 1 (5.00%) TCP/IP
Database & Business Intelligence
1 1 (5.00%) BusinessObjects
1 1 (5.00%) QlikView
1 1 (5.00%) SQL Server
General
1 7 (35.00%) Finance
2 5 (25.00%) Banking
3 1 (5.00%) Billing
3 1 (5.00%) Manufacturing
Job Titles
1 5 (25.00%) Senior Manager
1 5 (25.00%) Senior Service Manager
1 5 (25.00%) Service Management Manager
2 4 (20.00%) Problem Manager
3 3 (15.00%) Incident and Problem Manager
3 3 (15.00%) Incident Manager
3 3 (15.00%) Major Incident Manager
4 2 (10.00%) ITSM Specialist
5 1 (5.00%) Applications Engineer
5 1 (5.00%) Business Intelligence Manager
5 1 (5.00%) Head of Information
5 1 (5.00%) Head of Information Services
5 1 (5.00%) Head of Operations
5 1 (5.00%) Head of Service Operations
5 1 (5.00%) ICT Manager
5 1 (5.00%) IT Support
5 1 (5.00%) Linux Support
5 1 (5.00%) Service Manager
5 1 (5.00%) Team Leader
5 1 (5.00%) Technology Manager
Libraries, Frameworks & Software Standards
1 3 (15.00%) Middleware
2 1 (5.00%) HTML
Miscellaneous
1 4 (20.00%) Management Information System
2 3 (15.00%) Analytical Skills
2 3 (15.00%) Data Centre
2 3 (15.00%) User Experience
3 2 (10.00%) CMDB
3 2 (10.00%) Computer Science
4 1 (5.00%) Hybrid Cloud
4 1 (5.00%) Virtual Team
Operating Systems
1 2 (10.00%) Windows
2 1 (5.00%) CentOS
2 1 (5.00%) Linux
Processes & Methodologies
1 12 (60.00%) Service Management
2 11 (55.00%) ITIL
3 9 (45.00%) Service Delivery
4 8 (40.00%) Problem Management
4 8 (40.00%) Process Improvement
5 6 (30.00%) Incident Management
6 5 (25.00%) Business Continuity
7 4 (20.00%) Continuous Improvement
8 3 (15.00%) Cost-Benefit Analysis
8 3 (15.00%) Data Analysis
8 3 (15.00%) Infrastructure Management
8 3 (15.00%) Trend Analysis
9 2 (10.00%) Agile Project Management
9 2 (10.00%) Agile Software Development
9 2 (10.00%) Change Management
9 2 (10.00%) Disaster Recovery
9 2 (10.00%) IT Strategy
9 2 (10.00%) People Management
9 2 (10.00%) Project Management
9 2 (10.00%) Root Cause Analysis
Programming Languages
1 2 (10.00%) SQL
Qualifications
1 5 (25.00%) Degree
1 5 (25.00%) ITIL Certification
2 1 (5.00%) MCITP
2 1 (5.00%) MCTS
2 1 (5.00%) Microsoft Certification
Quality Assurance & Compliance
1 5 (25.00%) SLA
System Software
1 1 (5.00%) NFS
1 1 (5.00%) Samba
Systems Management
1 1 (5.00%) AirWatch
1 1 (5.00%) SCCM
Vendors
1 7 (35.00%) Microsoft
2 2 (10.00%) BMC
2 2 (10.00%) Remedy
3 1 (5.00%) Adobe
3 1 (5.00%) Apple
3 1 (5.00%) HP
3 1 (5.00%) Lotus
3 1 (5.00%) MobileIron
3 1 (5.00%) Red Hat
3 1 (5.00%) SAP
3 1 (5.00%) Sophos
Glasgow, Lanarkshire
Sopra Steria Recruitment
Salary: From £35,000 to £38,025 per annum
Posted: 14 hours ago