Period
to

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 August 2022 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Scotland > Glasgow
6 months to
19 Aug 2022
Same period 2021 Same period 2020
Rank 102 99 77
Rank change year-on-year -3 -22 +39
Permanent jobs citing ITSM 14 9 3
As % of all permanent jobs advertised in Glasgow 0.92% 0.68% 0.37%
As % of the Processes & Methodologies category 0.98% 0.73% 0.39%
Number of salaries quoted 8 4 2
10th Percentile £28,875 - £57,750
25th Percentile £30,938 £42,500 £65,625
Median annual salary (50th Percentile) £45,000 £45,500 £82,500
Median % change year-on-year -1.10% -44.85% +44.74%
75th Percentile £52,563 £53,125 £100,625
90th Percentile £64,675 £63,250 £109,250
Scotland median annual salary £49,750 £45,000 £37,500
% change year-on-year +10.56% +20.00% -25.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,425 1,233 760
As % of all permanent IT jobs advertised in Glasgow 94.06% 92.71% 94.76%
Number of salaries quoted 796 830 523
10th Percentile £31,250 £33,450 £32,100
25th Percentile £38,775 £37,750 £37,500
Median annual salary (50th Percentile) £51,500 £47,500 £47,500
Median % change year-on-year +8.42% - +5.56%
75th Percentile £65,000 £61,000 £57,500
90th Percentile £77,500 £75,000 £65,000
Scotland median annual salary £55,000 £49,750 £47,500
% change year-on-year +10.55% +4.74% +5.56%

ITSM
Job Vacancy Trend in Glasgow

Job postings citing ITSM as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for ITSM in Glasgow

ITSM
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing ITSM in Glasgow.

Salary trend for ITSM in Glasgow

ITSM
Salary Histogram in Glasgow

Salary distribution for jobs citing ITSM in Glasgow over the 6 months to 19 August 2022.

Salary histogram for ITSM in Glasgow

For the 6 months to 19 August 2022, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for ITSM.

1 11 (78.57%) ITIL
2 6 (42.86%) SLA
2 6 (42.86%) Cisco
3 5 (35.71%) Service Management
3 5 (35.71%) SC Cleared
3 5 (35.71%) Security Cleared
4 4 (28.57%) Hyper-V
4 4 (28.57%) Azure
4 4 (28.57%) Microsoft 365
4 4 (28.57%) Incident Management
4 4 (28.57%) Change Management
4 4 (28.57%) Microsoft
4 4 (28.57%) VoIP
4 4 (28.57%) Customer Service
5 3 (21.43%) Proactive Monitoring
5 3 (21.43%) Problem-Solving
5 3 (21.43%) Major Incident Management
5 3 (21.43%) BPSS Clearance
5 3 (21.43%) WAN
5 3 (21.43%) CCNA
5 3 (21.43%) Cisco Certification
5 3 (21.43%) LAN
5 3 (21.43%) Remedy
5 3 (21.43%) Remedy ITSM
5 3 (21.43%) Service Delivery
6 2 (14.29%) VMware
6 2 (14.29%) Mitel
6 2 (14.29%) Draytek
6 2 (14.29%) Release Management
6 2 (14.29%) Facilities Management

ITSM
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) SharePoint
Applications
1 1 (7.14%) Microsoft Excel
1 1 (7.14%) Microsoft Office
Business Applications
1 3 (21.43%) Remedy ITSM
Cloud Services
1 4 (28.57%) Azure
1 4 (28.57%) Microsoft 365
Communications & Networking
1 4 (28.57%) VoIP
2 3 (21.43%) LAN
2 3 (21.43%) WAN
3 2 (14.29%) ADSL
3 2 (14.29%) Ethernet
3 2 (14.29%) SAN
4 1 (7.14%) Cisco IOS
4 1 (7.14%) MPLS
4 1 (7.14%) TCP/IP
General
1 2 (14.29%) Analytical Skills
1 2 (14.29%) Law
1 2 (14.29%) Social Skills
2 1 (7.14%) Influencing Skills
Job Titles
1 5 (35.71%) Analyst
2 4 (28.57%) Service Analyst
2 4 (28.57%) Service Desk Analyst
3 3 (21.43%) Graduate
3 3 (21.43%) Graduate Analyst
3 3 (21.43%) Graduate Service Desk Analyst
4 2 (14.29%) Applications Support
4 2 (14.29%) IT Manager
4 2 (14.29%) Server Engineer
4 2 (14.29%) Server Support
4 2 (14.29%) Server Support Engineer
4 2 (14.29%) Support Engineer
5 1 (7.14%) Architect
5 1 (7.14%) Configuration and Release Manager
5 1 (7.14%) ITIL Service Architect
5 1 (7.14%) Network Engineer
5 1 (7.14%) Network Operations Engineer
5 1 (7.14%) NOC Engineer
5 1 (7.14%) Operations Engineer
5 1 (7.14%) Service Architect
Miscellaneous
1 2 (14.29%) Data Centre
1 2 (14.29%) Smartphone
2 1 (7.14%) CMDB
Operating Systems
1 1 (7.14%) Windows
Processes & Methodologies
1 11 (78.57%) ITIL
2 5 (35.71%) Service Management
3 4 (28.57%) Change Management
3 4 (28.57%) Customer Service
3 4 (28.57%) Incident Management
4 3 (21.43%) Major Incident Management
4 3 (21.43%) Proactive Monitoring
4 3 (21.43%) Problem-Solving
4 3 (21.43%) Service Delivery
5 2 (14.29%) Coaching
5 2 (14.29%) Disaster Recovery
5 2 (14.29%) Facilities Management
5 2 (14.29%) Line Management
5 2 (14.29%) Mobile Device Management
5 2 (14.29%) Release Management
6 1 (7.14%) Configuration Management
6 1 (7.14%) Creative Problem-Solving
6 1 (7.14%) Release Automation
6 1 (7.14%) Service Design
6 1 (7.14%) Statistics
Qualifications
1 5 (35.71%) SC Cleared
1 5 (35.71%) Security Cleared
2 3 (21.43%) BPSS Clearance
2 3 (21.43%) CCNA
2 3 (21.43%) Cisco Certification
3 2 (14.29%) HND
4 1 (7.14%) ITIL Certification
4 1 (7.14%) Network+ Certification
Quality Assurance & Compliance
1 6 (42.86%) SLA
2 1 (7.14%) Data Quality
System Software
1 4 (28.57%) Hyper-V
2 2 (14.29%) VMware Infrastructure
3 1 (7.14%) Firmware
Systems Management
1 2 (14.29%) Microsoft Intune
Vendors
1 6 (42.86%) Cisco
2 4 (28.57%) Microsoft
3 3 (21.43%) Remedy
4 2 (14.29%) BMC
4 2 (14.29%) Draytek
4 2 (14.29%) Mitel
4 2 (14.29%) SolarWinds
4 2 (14.29%) VMware