The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Scotland / Glasgow
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 95 105 101
Rank change year-on-year +10 -4  
Permanent jobs citing ITSM 6 10 6
As % of all permanent IT jobs advertised in Glasgow 0.50% 0.78% 0.47%
As % of the Processes & Methodologies category 0.54% 0.83% 0.52%
Number of salaries quoted 4 6 6
Median salary £43,756 £42,000 £50,000
Median salary % change year-on-year +4.18% -16.00%  
90% offered a salary of more than £35,454 £36,674 £31,000
10% offered a salary of more than £51,000 £58,000 £55,000
UK excluding London median salary £47,500 £42,500 £42,500
% change year-on-year +11.76% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process and methodology skills.

Process & Methodology Skills
Glasgow
Permanent job vacancies with a requirement for process and methodology skills 1104 1208 1143
As % of all permanent IT job vacancies advertised in Glasgow 92.46% 94.01% 90.21%
Number of salaries quoted 708 628 724
Median salary £47,000 £45,000 £42,500
Median salary % change year-on-year +4.44% +5.88%  
90% offered a salary of more than £32,500 £30,000 £34,000
10% offered a salary of more than £67,500 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Glasgow

The job posting trend of jobs advertised in Glasgow citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Glasgow.

Salary trend for ITSM in Glasgow

ITSM
Salary Histogram in Glasgow

The salary distribution of IT jobs citing ITSM in Glasgow over the 3 months to 22 June 2017.

Salary histogram for ITSM in Glasgow

For the 6 months to 22 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for ITSM.

1 14 (60.87%) ITIL
1 14 (60.87%) Service Management
2 10 (43.48%) Service Delivery
2 10 (43.48%) Process Improvement
3 9 (39.13%) Data Centre
4 8 (34.78%) SLA
5 7 (30.43%) Microsoft
5 7 (30.43%) Microsoft Office
5 7 (30.43%) Problem Management
6 6 (26.09%) Microsoft Excel
6 6 (26.09%) Incident Management
7 5 (21.74%) Degree
7 5 (21.74%) Banking
7 5 (21.74%) Finance
7 5 (21.74%) Business Continuity
7 5 (21.74%) ITIL Certification
8 4 (17.39%) SQL
9 3 (13.04%) Windows
9 3 (13.04%) Middleware
9 3 (13.04%) Configuration Management
9 3 (13.04%) Management Information System
9 3 (13.04%) Cost-Benefit Analysis
9 3 (13.04%) Microsoft PowerPoint
9 3 (13.04%) Data Analysis
9 3 (13.04%) Office 365
9 3 (13.04%) Infrastructure Management
9 3 (13.04%) User Experience
9 3 (13.04%) Analytical Skills
9 3 (13.04%) Trend Analysis
9 3 (13.04%) ITIL V3

ITSM
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) SharePoint
2 1 (4.35%) IIS
2 1 (4.35%) WebSphere
Applications
1 7 (30.43%) Microsoft Office
2 6 (26.09%) Microsoft Excel
3 3 (13.04%) Microsoft PowerPoint
4 1 (4.35%) Adobe Captivate
Cloud Services
1 3 (13.04%) Office 365
Communications & Networking
1 2 (8.70%) SAN
2 1 (4.35%) DNS
2 1 (4.35%) iSCSI
2 1 (4.35%) SSH
2 1 (4.35%) TCP/IP
Database & Business Intelligence
1 1 (4.35%) BusinessObjects
1 1 (4.35%) QlikView
1 1 (4.35%) SQL Server
General
1 5 (21.74%) Banking
1 5 (21.74%) Finance
2 2 (8.70%) Billing
2 2 (8.70%) Telecoms
Job Titles
1 5 (21.74%) Problem Manager
1 5 (21.74%) Senior Manager
1 5 (21.74%) Senior Service Manager
1 5 (21.74%) Service Management Manager
2 3 (13.04%) Head of Operations
2 3 (13.04%) Head of Service Operations
2 3 (13.04%) Incident and Problem Manager
2 3 (13.04%) Incident Manager
2 3 (13.04%) Major Incident Manager
3 2 (8.70%) Analyst
3 2 (8.70%) ICT Manager
3 2 (8.70%) IT Support
3 2 (8.70%) Operations Analyst
3 2 (8.70%) Support Team Leader
3 2 (8.70%) Team Leader
4 1 (4.35%) Applications Engineer
4 1 (4.35%) Business Intelligence Manager
4 1 (4.35%) Head of ICT
4 1 (4.35%) Infrastructure Operations Analyst
4 1 (4.35%) Technology Manager
Libraries, Frameworks & Software Standards
1 3 (13.04%) Middleware
2 1 (4.35%) HTML
Miscellaneous
1 9 (39.13%) Data Centre
2 3 (13.04%) Analytical Skills
2 3 (13.04%) Management Information System
2 3 (13.04%) User Experience
3 2 (8.70%) Computer Science
Operating Systems
1 3 (13.04%) Windows
2 1 (4.35%) CentOS
2 1 (4.35%) Linux
Processes & Methodologies
1 14 (60.87%) ITIL
1 14 (60.87%) Service Management
2 10 (43.48%) Process Improvement
2 10 (43.48%) Service Delivery
3 7 (30.43%) Problem Management
4 6 (26.09%) Incident Management
5 5 (21.74%) Business Continuity
6 3 (13.04%) Configuration Management
6 3 (13.04%) Cost-Benefit Analysis
6 3 (13.04%) Data Analysis
6 3 (13.04%) Infrastructure Management
6 3 (13.04%) ITIL V3
6 3 (13.04%) Trend Analysis
7 2 (8.70%) Agile Project Management
7 2 (8.70%) Continuous Improvement
7 2 (8.70%) IT Strategy
7 2 (8.70%) Performance Management
7 2 (8.70%) Project Management
7 2 (8.70%) Software Distribution
7 2 (8.70%) Systems Analysis
Programming Languages
1 4 (17.39%) SQL
Qualifications
1 5 (21.74%) Degree
1 5 (21.74%) ITIL Certification
2 2 (8.70%) Computer Science Degree
2 2 (8.70%) MCITP
2 2 (8.70%) MCTS
2 2 (8.70%) Microsoft Certification
Quality Assurance & Compliance
1 8 (34.78%) SLA
System Software
1 2 (8.70%) Active Directory
2 1 (4.35%) NFS
2 1 (4.35%) Samba
Systems Management
1 2 (8.70%) AirWatch
1 2 (8.70%) SCCM
Vendors
1 7 (30.43%) Microsoft
2 2 (8.70%) Apple
2 2 (8.70%) Citrix
2 2 (8.70%) MobileIron
2 2 (8.70%) NetApp
2 2 (8.70%) Sophos
3 1 (4.35%) Adobe
3 1 (4.35%) HP
3 1 (4.35%) Red Hat