Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Scotland > Glasgow
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 125 120 145
Rank change year-on-year -5 +25 +9
Permanent jobs citing ITSM 20 16 12
As % of all permanent IT jobs advertised in Glasgow 0.88% 0.74% 0.47%
As % of the Processes & Methodologies category 0.96% 0.80% 0.51%
Number of salaries quoted 15 5 11
Glasgow median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +36.36%
10th Percentile £36,250 £37,500 £32,000
90th Percentile £52,000 £60,750 £68,750
Scotland median annual salary £41,000 £50,000 £38,500
% change year-on-year -18.00% +29.87% -9.41%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2092 2007 2345
As % of all permanent IT jobs advertised in Glasgow 91.75% 92.70% 91.21%
Number of salaries quoted 1346 1090 1499
Glasgow median annual salary £47,500 £42,500 £42,500
Median salary % change year-on-year +11.76% - +6.25%
10th Percentile £31,500 £28,750 £28,750
90th Percentile £67,500 £60,000 £60,650
Scotland median annual salary £45,000 £44,000 £42,500
% change year-on-year +2.27% +3.53% +2.41%

ITSM
Job Vacancy Trend in Glasgow

Job postings citing ITSM as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for ITSM in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Glasgow.

Salary trend for ITSM in Glasgow

ITSM
Salary Histogram in Glasgow

The salary distribution of IT jobs citing ITSM in Glasgow over the 6 months to 18 November 2017.

Salary histogram for ITSM in Glasgow

For the 6 months to 18 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for ITSM.

1 20 (100.00%) Service Management
2 10 (50.00%) Windows
3 9 (45.00%) Performance Management
3 9 (45.00%) Application Performance Management
4 8 (40.00%) Unix
4 8 (40.00%) BMC
5 7 (35.00%) ServiceNow
6 6 (30.00%) Data Centre
6 6 (30.00%) Citrix
6 6 (30.00%) ITIL
7 5 (25.00%) Linux
7 5 (25.00%) Nagios
7 5 (25.00%) SCOM
7 5 (25.00%) Finance
7 5 (25.00%) Service Design
7 5 (25.00%) Capacity Planning
8 4 (20.00%) VMware Infrastructure
8 4 (20.00%) AppDynamics
8 4 (20.00%) Telecoms
8 4 (20.00%) VMware
8 4 (20.00%) Active Directory
8 4 (20.00%) SAN
9 3 (15.00%) Perl
9 3 (15.00%) Microsoft
9 3 (15.00%) Change Management
9 3 (15.00%) Workflow
9 3 (15.00%) SDLC
9 3 (15.00%) PowerShell
10 2 (10.00%) XenApp
10 2 (10.00%) TRADACOMS

ITSM
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (10.00%) Microsoft Office
Business Applications
1 2 (10.00%) Remedy ITSM
Cloud Services
1 2 (10.00%) Office 365
Communications & Networking
1 4 (20.00%) SAN
2 2 (10.00%) Firewall
2 2 (10.00%) FTP
2 2 (10.00%) HTTP
2 2 (10.00%) HTTPS
2 2 (10.00%) NetScaler
2 2 (10.00%) SSL
2 2 (10.00%) Wireless
Database & Business Intelligence
1 1 (5.00%) Data Warehouse
1 1 (5.00%) SQL Server Integration Services
Development Applications
1 1 (5.00%) JIRA
General
1 5 (25.00%) Finance
2 4 (20.00%) Telecoms
3 2 (10.00%) Banking
3 2 (10.00%) Retail Banking
Job Titles
1 7 (35.00%) Analyst
2 4 (20.00%) Operations Analyst
3 3 (15.00%) Technical Leader
4 2 (10.00%) EDI Analyst
4 2 (10.00%) Enterprise Management Specialist
4 2 (10.00%) Infrastructure Engineer
4 2 (10.00%) Senior Infrastructure Engineer
4 2 (10.00%) Senior Technician
4 2 (10.00%) Technical Analyst
4 2 (10.00%) Technical Operations Analyst
5 1 (5.00%) Banking Analyst
5 1 (5.00%) Business Intelligence Lead
5 1 (5.00%) Change Manager
5 1 (5.00%) Digital Analyst
5 1 (5.00%) Infrastructure Analyst
5 1 (5.00%) ITIL Manager
5 1 (5.00%) Release Analyst
5 1 (5.00%) Senior Manager
5 1 (5.00%) Service Analyst
5 1 (5.00%) Service Management Specialist
Libraries, Frameworks & Software Standards
1 2 (10.00%) EDI
1 2 (10.00%) EDIFACT
1 2 (10.00%) XML
Miscellaneous
1 6 (30.00%) Data Centre
2 2 (10.00%) TRADACOMS
3 1 (5.00%) FMCG
Operating Systems
1 10 (50.00%) Windows
2 8 (40.00%) Unix
3 5 (25.00%) Linux
4 2 (10.00%) Windows Server 2012
Processes & Methodologies
1 20 (100.00%) Service Management
2 9 (45.00%) Application Performance Management
2 9 (45.00%) Performance Management
3 6 (30.00%) ITIL
4 5 (25.00%) Capacity Planning
4 5 (25.00%) Service Design
5 3 (15.00%) Change Management
5 3 (15.00%) SDLC
5 3 (15.00%) Workflow
6 2 (10.00%) Agile Software Development
6 2 (10.00%) Capacity Management
6 2 (10.00%) Collaborative Working
6 2 (10.00%) Configuration Management
6 2 (10.00%) Infrastructure Monitoring
6 2 (10.00%) Root Cause Analysis
6 2 (10.00%) System Testing
6 2 (10.00%) User Acceptance Testing
7 1 (5.00%) Incident Management
7 1 (5.00%) Problem Management
7 1 (5.00%) Requirements Management
Programming Languages
1 3 (15.00%) Perl
1 3 (15.00%) PowerShell
2 2 (10.00%) ActionScript
2 2 (10.00%) ActionScript 2.0
2 2 (10.00%) ActionScript 3.0
2 2 (10.00%) SQL
Qualifications
1 2 (10.00%) CCIE
1 2 (10.00%) CCNA
1 2 (10.00%) CCNP
1 2 (10.00%) Cisco Certification
2 1 (5.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (5.00%) QA
System Software
1 4 (20.00%) Active Directory
1 4 (20.00%) VMware Infrastructure
2 2 (10.00%) XenApp
Systems Management
1 5 (25.00%) Nagios
1 5 (25.00%) SCOM
2 2 (10.00%) BMC PATROL
Vendors
1 8 (40.00%) BMC
2 7 (35.00%) ServiceNow
3 6 (30.00%) Citrix
4 4 (20.00%) AppDynamics
4 4 (20.00%) VMware
5 3 (15.00%) Microsoft
6 2 (10.00%) CheckPoint
6 2 (10.00%) Cisco
6 2 (10.00%) NetApp
6 2 (10.00%) Remedy
7 1 (5.00%) Peregrine