Period
to 25 October 2021

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
25 Oct 2021
Same period 2020 Same period 2019
Rank 75 71 104
Rank change year-on-year -4 +33 +16
Permanent jobs citing SLA 35 6 30
As % of all permanent jobs advertised in Glasgow 2.39% 0.89% 1.67%
As % of the Quality Assurance & Compliance category 15.49% 5.56% 16.95%
Number of salaries quoted 4 2 16
10th Percentile £28,525 £37,625 £28,875
25th Percentile £33,813 £39,688 £38,813
Median annual salary (50th Percentile) £39,250 £43,750 £47,500
Median % change year-on-year -10.29% -7.89% +11.76%
75th Percentile £40,063 £47,188 £73,750
90th Percentile £40,175 £48,875 £78,750
Scotland median annual salary £34,500 £32,500 £30,000
% change year-on-year +6.15% +8.33% -29.41%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 226 108 177
As % of all permanent IT jobs advertised in Glasgow 15.41% 16.02% 9.84%
Number of salaries quoted 109 41 114
10th Percentile £36,250 £28,500 £26,250
25th Percentile £40,000 £32,500 £32,500
Median annual salary (50th Percentile) £49,350 £44,000 £45,000
Median % change year-on-year +12.16% -2.22% -
75th Percentile £60,000 £48,750 £55,938
90th Percentile £70,000 £55,000 £69,384
Scotland median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

Salary distribution for jobs citing SLA in Glasgow over the 6 months to 25 October 2021.

Salary histogram for SLA in Glasgow

For the 6 months to 25 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 19 (54.29%) Social Skills
2 17 (48.57%) Service Delivery
3 16 (45.71%) Microsoft
4 12 (34.29%) Line Management
5 10 (28.57%) Windows
6 9 (25.71%) ITIL
7 8 (22.86%) Microsoft Excel
7 8 (22.86%) Microsoft Certification
7 8 (22.86%) Retail
7 8 (22.86%) Facilities Management
7 8 (22.86%) Analytical Skills
7 8 (22.86%) Microsoft 365
7 8 (22.86%) Problem-Solving
8 7 (20.00%) GDPR
8 7 (20.00%) Data Protection
8 7 (20.00%) Information Security
8 7 (20.00%) MCSA
9 6 (17.14%) Cisco
9 6 (17.14%) Active Directory
9 6 (17.14%) CRM
9 6 (17.14%) Maximo
9 6 (17.14%) CAFM
9 6 (17.14%) Windows Server
10 5 (14.29%) Change Control
10 5 (14.29%) Self-Motivation
10 5 (14.29%) Preventative Maintenance
10 5 (14.29%) MCSE
10 5 (14.29%) MS Exchange
10 5 (14.29%) TCP/IP
10 5 (14.29%) SQL

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.29%) MS Exchange
2 1 (2.86%) BizTalk Server
2 1 (2.86%) Confluence
Applications
1 8 (22.86%) Microsoft Excel
2 4 (11.43%) Microsoft Office
2 4 (11.43%) Microsoft PowerPoint
3 1 (2.86%) MS Visio
Business Applications
1 6 (17.14%) Maximo
2 2 (5.71%) SAP Business One
Cloud Services
1 8 (22.86%) Microsoft 365
2 3 (8.57%) AWS
2 3 (8.57%) Azure
Communications & Networking
1 5 (14.29%) TCP/IP
2 4 (11.43%) DHCP
2 4 (11.43%) DNS
2 4 (11.43%) Wireless
3 3 (8.57%) LAN
4 2 (5.71%) Cisco ASA
4 2 (5.71%) Cisco Firepower
4 2 (5.71%) Cisco ISE
4 2 (5.71%) Ethernet
4 2 (5.71%) Firewall
5 1 (2.86%) BGP
5 1 (2.86%) Cisco Nexus
5 1 (2.86%) EIGRP
5 1 (2.86%) Extranet
5 1 (2.86%) Intranet
5 1 (2.86%) IPsec
5 1 (2.86%) Network Security
5 1 (2.86%) OSPF
5 1 (2.86%) SAN
5 1 (2.86%) Unified Communications
Database & Business Intelligence
1 2 (5.71%) Crystal Reports
1 2 (5.71%) SQL Server
2 1 (2.86%) Relational Database
Development Applications
1 1 (2.86%) Ant
General
1 19 (54.29%) Social Skills
2 8 (22.86%) Analytical Skills
2 8 (22.86%) Retail
3 4 (11.43%) Finance
3 4 (11.43%) Organisational Skills
4 1 (2.86%) Documentation Skills
4 1 (2.86%) Inclusion and Diversity
4 1 (2.86%) Welsh Language
Job Titles
1 8 (22.86%) Analyst
2 4 (11.43%) Administrator
2 4 (11.43%) Help Desk Administrator
2 4 (11.43%) Operations Engineer
2 4 (11.43%) Server Engineer
2 4 (11.43%) Service Analyst
2 4 (11.43%) Service Desk Analyst
2 4 (11.43%) Support Analyst
3 3 (8.57%) IT Engineer
3 3 (8.57%) IT Support
3 3 (8.57%) Support Engineer
4 2 (5.71%) Applications Support
4 2 (5.71%) Coordinator
4 2 (5.71%) IT Analyst
4 2 (5.71%) IT Support Engineer
4 2 (5.71%) Network Engineer
4 2 (5.71%) SAP Analyst
4 2 (5.71%) SAP Support
4 2 (5.71%) Service Desk Team Leader
4 2 (5.71%) Team Leader
Libraries, Frameworks & Software Standards
1 2 (5.71%) Web Services
2 1 (2.86%) Ajax
2 1 (2.86%) CSS
2 1 (2.86%) HTML
2 1 (2.86%) jQuery
2 1 (2.86%) JSP
2 1 (2.86%) SOAP
2 1 (2.86%) XML
2 1 (2.86%) XSL
2 1 (2.86%) XSLT
Miscellaneous
1 5 (14.29%) Self-Motivation
2 4 (11.43%) Public Cloud
3 3 (8.57%) Driving Licence
4 2 (5.71%) Replication
5 1 (2.86%) Enterprise Software
5 1 (2.86%) Management Information System
Operating Systems
1 10 (28.57%) Windows
2 6 (17.14%) Windows Server
3 2 (5.71%) Windows 10
4 1 (2.86%) Data ONTAP
4 1 (2.86%) Linux
4 1 (2.86%) Windows Server 2003
4 1 (2.86%) Windows Server 2008
4 1 (2.86%) Windows Server 2016
Processes & Methodologies
1 17 (48.57%) Service Delivery
2 12 (34.29%) Line Management
3 9 (25.71%) ITIL
4 8 (22.86%) Facilities Management
4 8 (22.86%) Problem-Solving
5 7 (20.00%) Data Protection
5 7 (20.00%) Information Security
6 6 (17.14%) CAFM
6 6 (17.14%) CRM
7 5 (14.29%) Change Control
7 5 (14.29%) Preventative Maintenance
8 4 (11.43%) Task Automation
9 3 (8.57%) Customer Requirements
9 3 (8.57%) Decision-Making
9 3 (8.57%) Proactive Maintenance
9 3 (8.57%) Scorecard
9 3 (8.57%) SDLC
9 3 (8.57%) Service Management
10 2 (5.71%) ITSM
10 2 (5.71%) Regression Testing
Programming Languages
1 5 (14.29%) SQL
2 1 (2.86%) Java
2 1 (2.86%) JavaScript
2 1 (2.86%) PowerShell
Qualifications
1 8 (22.86%) Microsoft Certification
2 7 (20.00%) MCSA
3 5 (14.29%) CCNA
3 5 (14.29%) Cisco Certification
3 5 (14.29%) MCSE
4 4 (11.43%) RHCE
5 1 (2.86%) CCNP
5 1 (2.86%) Degree
5 1 (2.86%) SC Cleared
5 1 (2.86%) Security Cleared
Quality Assurance & Compliance
1 7 (20.00%) GDPR
2 3 (8.57%) QA
System Software
1 6 (17.14%) Active Directory
2 3 (8.57%) VMware Infrastructure
3 2 (5.71%) Hyper-V
4 1 (2.86%) Virtual Machines
4 1 (2.86%) VMware ESXi
Vendors
1 16 (45.71%) Microsoft
2 6 (17.14%) Cisco
3 3 (8.57%) Oracle
3 3 (8.57%) Veritas
3 3 (8.57%) VMware
4 2 (5.71%) SAP
5 1 (2.86%) Barracuda Networks
5 1 (2.86%) F5
5 1 (2.86%) IronPort
5 1 (2.86%) Meraki
5 1 (2.86%) NetApp
5 1 (2.86%) Palo Alto
5 1 (2.86%) ServiceNow
5 1 (2.86%) SolarWinds