Period
to 26 February 2020

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 February 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
26 Feb 2020
Same period 2019 Same period 2018
Rank 95 112 126
Rank change year-on-year +17 +14 -29
Permanent jobs citing SLA 23 36 36
As % of all permanent IT jobs advertised in Glasgow 1.46% 1.82% 1.57%
As % of the Quality Assurance & Compliance category 13.86% 17.82% 17.06%
Number of salaries quoted 7 26 24
Glasgow median annual salary £33,000 £36,390 £36,000
Median salary % change year-on-year -9.32% +1.08% +16.13%
10th Percentile £25,100 £22,625 £27,500
90th Percentile £46,650 £51,250 £57,125
Scotland median annual salary £29,500 £41,500 £42,500
% change year-on-year -28.92% -2.35% +37.10%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 166 202 211
As % of all permanent IT jobs advertised in Glasgow 10.55% 10.21% 9.23%
Number of salaries quoted 107 130 142
Glasgow median annual salary £40,000 £45,750 £43,000
Median salary % change year-on-year -12.57% +6.40% +13.16%
10th Percentile £29,800 £25,225 £27,500
90th Percentile £62,500 £67,501 £65,000
Scotland median annual salary £42,500 £42,500 £45,000
% change year-on-year - -5.56% +15.38%

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

The salary distribution of IT jobs citing SLA in Glasgow over the 6 months to 26 February 2020.

Salary histogram for SLA in Glasgow

For the 6 months to 26 February 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 11 (47.83%) Active Directory
2 8 (34.78%) Service Delivery
2 8 (34.78%) Windows
2 8 (34.78%) VPN
3 7 (30.43%) WAN
4 6 (26.09%) Firewall
4 6 (26.09%) VMware
4 6 (26.09%) Incident Management
4 6 (26.09%) VMware Infrastructure
4 6 (26.09%) Windows Server
5 5 (21.74%) PowerShell
5 5 (21.74%) DHCP
5 5 (21.74%) DNS
5 5 (21.74%) Cisco
5 5 (21.74%) LAN
5 5 (21.74%) Cisco Certification
6 4 (17.39%) Avaya
6 4 (17.39%) EMC
6 4 (17.39%) Adobe
6 4 (17.39%) CCNP
6 4 (17.39%) Cognizant
6 4 (17.39%) Lotus
6 4 (17.39%) VoIP
6 4 (17.39%) IBM Notes
6 4 (17.39%) LDAP
6 4 (17.39%) Microsoft Office
6 4 (17.39%) ITIL
6 4 (17.39%) Requirements Management
6 4 (17.39%) ISO/IEC 27001
6 4 (17.39%) VPLS

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (17.39%) IBM Notes
Applications
1 4 (17.39%) Microsoft Office
Business Applications
1 2 (8.70%) Remedy ITSM
Cloud Services
1 2 (8.70%) Office 365
2 1 (4.35%) AWS
2 1 (4.35%) Azure
Communications & Networking
1 8 (34.78%) VPN
2 7 (30.43%) WAN
3 6 (26.09%) Firewall
4 5 (21.74%) DHCP
4 5 (21.74%) DNS
4 5 (21.74%) LAN
5 4 (17.39%) BGP
5 4 (17.39%) OSPF
5 4 (17.39%) Software-Defined Networking
5 4 (17.39%) VoIP
5 4 (17.39%) VPLS
5 4 (17.39%) Wireless
6 3 (13.04%) Internet
7 2 (8.70%) Network Security
7 2 (8.70%) SAN
7 2 (8.70%) TCP/IP
8 1 (4.35%) ADSL
8 1 (4.35%) Ethernet
Database & Business Intelligence
1 1 (4.35%) Amazon RDS
General
1 3 (13.04%) Public Sector
2 2 (8.70%) Telecoms
3 1 (4.35%) Local Government
Job Titles
1 9 (39.13%) Analyst
2 4 (17.39%) Infrastructure Engineer
2 4 (17.39%) Network Engineer
2 4 (17.39%) Security Analyst
2 4 (17.39%) Service Analyst
2 4 (17.39%) Service Desk Analyst
3 3 (13.04%) Network Infrastructure Engineer
3 3 (13.04%) Senior Analyst
3 3 (13.04%) Senior Security Analyst
3 3 (13.04%) Server Engineer
4 1 (4.35%) 3rd Line Engineer
4 1 (4.35%) 3rd Line Infrastructure Engineer
4 1 (4.35%) Delivery Manager
4 1 (4.35%) Desktop Support
4 1 (4.35%) Infrastructure Analyst
4 1 (4.35%) Service Delivery Manager
4 1 (4.35%) Service Manager
4 1 (4.35%) SOC Analyst
Libraries, Frameworks & Software Standards
1 4 (17.39%) LDAP
Miscellaneous
1 4 (17.39%) Analytical Skills
1 4 (17.39%) EMC VNX
2 2 (8.70%) Security Operations Centre
3 1 (4.35%) Distributed Denial-of-Service
3 1 (4.35%) User Experience
Operating Systems
1 8 (34.78%) Windows
2 6 (26.09%) Windows Server
3 4 (17.39%) Windows Server 2012
4 1 (4.35%) Apple iOS
4 1 (4.35%) Linux
4 1 (4.35%) Windows 10
4 1 (4.35%) Windows 7
Processes & Methodologies
1 8 (34.78%) Service Delivery
2 6 (26.09%) Incident Management
3 4 (17.39%) Infrastructure Engineering
3 4 (17.39%) Infrastructure Monitoring
3 4 (17.39%) ITIL
3 4 (17.39%) Network Management
3 4 (17.39%) Requirements Management
4 3 (13.04%) Performance Management
5 2 (8.70%) Capacity Planning
5 2 (8.70%) Identity Access Management
5 2 (8.70%) Mathematics
5 2 (8.70%) Security Operations
5 2 (8.70%) Service Management
5 2 (8.70%) SIEM
6 1 (4.35%) Cybersecurity
6 1 (4.35%) Information Security
6 1 (4.35%) Mobile Device Management
6 1 (4.35%) Network Monitoring
6 1 (4.35%) Patch Management
6 1 (4.35%) Stakeholder Management
Programming Languages
1 5 (21.74%) PowerShell
2 1 (4.35%) Shell Script
2 1 (4.35%) VB
Qualifications
1 5 (21.74%) Cisco Certification
2 4 (17.39%) CCNP
3 2 (8.70%) Security Cleared
4 1 (4.35%) CCNA
4 1 (4.35%) DV Cleared
4 1 (4.35%) SC Cleared
Quality Assurance & Compliance
1 4 (17.39%) ISO/IEC 27001
2 2 (8.70%) QA
System Software
1 11 (47.83%) Active Directory
2 6 (26.09%) VMware Infrastructure
3 4 (17.39%) pfSense
3 4 (17.39%) VMware NSX
3 4 (17.39%) vSphere
4 2 (8.70%) Hyper-V
5 1 (4.35%) Terminal Server
Systems Management
1 4 (17.39%) Nagios
1 4 (17.39%) ZABBIX
2 1 (4.35%) SCCM
2 1 (4.35%) Systems Management Server (SMS)
Vendors
1 6 (26.09%) VMware
2 5 (21.74%) Cisco
3 4 (17.39%) Adobe
3 4 (17.39%) Avaya
3 4 (17.39%) Cognizant
3 4 (17.39%) EMC
3 4 (17.39%) Lotus
3 4 (17.39%) ServiceNow
3 4 (17.39%) Spiceworks
3 4 (17.39%) Veeam
4 3 (13.04%) Microsoft
4 3 (13.04%) Remedy
5 2 (8.70%) BMC
5 2 (8.70%) Citrix
6 1 (4.35%) Apple
6 1 (4.35%) Capita
6 1 (4.35%) Dell
6 1 (4.35%) HP
6 1 (4.35%) Juniper
6 1 (4.35%) SolarWinds