Period
to

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
24 May 2022
Same period 2021 Same period 2020
Rank 59 79 93
Rank change year-on-year +20 +14 +9
Permanent jobs citing SLA 64 24 15
As % of all permanent jobs advertised in Glasgow 4.01% 1.86% 1.28%
As % of the Quality Assurance & Compliance category 23.19% 13.26% 11.54%
Number of salaries quoted 21 17 3
10th Percentile £21,250 £25,500 £28,600
25th Percentile £22,750 £32,500 £28,750
Median annual salary (50th Percentile) £38,000 £42,000 £30,000
Median % change year-on-year -9.52% +40.00% -36.84%
75th Percentile £45,000 - £39,500
90th Percentile £47,500 £43,750 £44,600
Scotland median annual salary £26,375 £38,750 £25,750
% change year-on-year -31.94% +50.49% -35.63%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 276 181 130
As % of all permanent IT jobs advertised in Glasgow 17.27% 14.03% 11.05%
Number of salaries quoted 131 106 79
10th Percentile £26,750 £29,250 £30,250
25th Percentile £35,000 £36,250 £34,500
Median annual salary (50th Percentile) £45,000 £40,000 £40,500
Median % change year-on-year +12.50% -1.23% -10.00%
75th Percentile £60,125 £47,763 £53,750
90th Percentile £70,250 £57,500 £63,000
Scotland median annual salary £45,000 £42,653 £45,000
% change year-on-year +5.50% -5.22% +2.86%

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

Salary distribution for jobs citing SLA in Glasgow over the 6 months to 24 May 2022.

Salary histogram for SLA in Glasgow

For the 6 months to 24 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 40 (62.50%) Microsoft
1 40 (62.50%) Social Skills
2 37 (57.81%) Problem-Solving
3 17 (26.56%) COM
4 16 (25.00%) ITIL
4 16 (25.00%) Microsoft 365
5 15 (23.44%) Service Delivery
6 14 (21.88%) Windows
7 12 (18.75%) CRM
7 12 (18.75%) Security Cleared
8 10 (15.63%) Change Management
8 10 (15.63%) Cisco
8 10 (15.63%) Active Directory
8 10 (15.63%) SC Cleared
9 9 (14.06%) Line Management
10 8 (12.50%) Analytical Skills
10 8 (12.50%) Windows Server
10 8 (12.50%) SQL
11 7 (10.94%) Cisco Certification
11 7 (10.94%) CCNP
11 7 (10.94%) CCNA
11 7 (10.94%) Problem Management
11 7 (10.94%) Change Control
11 7 (10.94%) Root Cause Analysis
12 6 (9.38%) Vulnerability Management
12 6 (9.38%) Conflict Management
12 6 (9.38%) Decision-Making
12 6 (9.38%) High Availability
12 6 (9.38%) Continuous Improvement
12 6 (9.38%) Aruba

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.81%) MS Exchange
Applications
1 3 (4.69%) Microsoft Office
2 2 (3.13%) Microsoft Excel
2 2 (3.13%) Microsoft PowerPoint
3 1 (1.56%) MS Visio
Business Applications
1 3 (4.69%) SAP Business One
2 1 (1.56%) Remedy ITSM
Cloud Services
1 16 (25.00%) Microsoft 365
2 5 (7.81%) Azure
3 4 (6.25%) AWS
Communications & Networking
1 6 (9.38%) DHCP
1 6 (9.38%) DNS
1 6 (9.38%) SNMP
2 5 (7.81%) Firewall
3 4 (6.25%) SAN
3 4 (6.25%) VPN
4 3 (4.69%) ADSL
4 3 (4.69%) Broadband
4 3 (4.69%) Extranet
4 3 (4.69%) Intranet
4 3 (4.69%) LAN
4 3 (4.69%) Wireless
5 2 (3.13%) Ethernet
5 2 (3.13%) Remote Desktop
5 2 (3.13%) TCP/IP
5 2 (3.13%) Unified Communications
6 1 (1.56%) Cisco ASA
6 1 (1.56%) Cisco Firepower
6 1 (1.56%) Cisco ISE
6 1 (1.56%) Cisco Nexus
Database & Business Intelligence
1 5 (7.81%) SQL Server
2 3 (4.69%) Crystal Reports
2 3 (4.69%) Oracle Reports
General
1 40 (62.50%) Social Skills
2 8 (12.50%) Analytical Skills
3 3 (4.69%) Documentation Skills
4 2 (3.13%) Influencing Skills
4 2 (3.13%) Local Government
4 2 (3.13%) Police
4 2 (3.13%) Presentation Skills
5 1 (1.56%) Back Office
5 1 (1.56%) Finance
5 1 (1.56%) Law
Job Titles
1 27 (42.19%) IT Support
2 17 (26.56%) Analyst
3 11 (17.19%) Service Analyst
3 11 (17.19%) Service Desk Analyst
4 8 (12.50%) Team Leader
5 6 (9.38%) Applications Support
5 6 (9.38%) Network Operations Team Leader
5 6 (9.38%) Network Team Leader
5 6 (9.38%) Operations Team Leader
5 6 (9.38%) Support Analyst
6 5 (7.81%) IT Engineer
7 4 (6.25%) Infrastructure Engineer
7 4 (6.25%) IT Analyst
8 3 (4.69%) Applications Support Analyst
8 3 (4.69%) CRM Analyst
8 3 (4.69%) ERP Analyst
8 3 (4.69%) ERP Support
8 3 (4.69%) Graduate
8 3 (4.69%) Graduate Analyst
8 3 (4.69%) Graduate Service Desk Analyst
Libraries, Frameworks & Software Standards
1 17 (26.56%) COM
2 1 (1.56%) .NET
Miscellaneous
1 5 (7.81%) Driving Licence
2 4 (6.25%) Self-Motivation
3 3 (4.69%) Replication
4 2 (3.13%) Video Conferencing
5 1 (1.56%) CMDB
5 1 (1.56%) Robotics
Operating Systems
1 14 (21.88%) Windows
2 8 (12.50%) Windows Server
3 4 (6.25%) Windows 10
3 4 (6.25%) Windows Server 2003
3 4 (6.25%) Windows Server 2016
Processes & Methodologies
1 37 (57.81%) Problem-Solving
2 16 (25.00%) ITIL
3 15 (23.44%) Service Delivery
4 12 (18.75%) CRM
5 10 (15.63%) Change Management
6 9 (14.06%) Line Management
7 7 (10.94%) Change Control
7 7 (10.94%) Problem Management
7 7 (10.94%) Root Cause Analysis
8 6 (9.38%) Conflict Management
8 6 (9.38%) Continuous Improvement
8 6 (9.38%) Decision-Making
8 6 (9.38%) Fault Management
8 6 (9.38%) High Availability
8 6 (9.38%) ITSM
8 6 (9.38%) Migration
8 6 (9.38%) Network Management
8 6 (9.38%) Performance Management
8 6 (9.38%) Service Management
8 6 (9.38%) Vulnerability Management
Programming Languages
1 8 (12.50%) SQL
2 5 (7.81%) PowerShell
3 1 (1.56%) VB.NET
Qualifications
1 12 (18.75%) Security Cleared
2 10 (15.63%) SC Cleared
3 7 (10.94%) CCNA
3 7 (10.94%) CCNP
3 7 (10.94%) Cisco Certification
4 3 (4.69%) BPSS Clearance
4 3 (4.69%) Degree
5 2 (3.13%) HND
Quality Assurance & Compliance
1 1 (1.56%) Data Quality
System Software
1 10 (15.63%) Active Directory
2 4 (6.25%) Hyper-V
2 4 (6.25%) VMware Infrastructure
3 1 (1.56%) Virtual Machines
Systems Management
1 1 (1.56%) SCCM
Vendors
1 40 (62.50%) Microsoft
2 10 (15.63%) Cisco
3 6 (9.38%) Aruba
3 6 (9.38%) HP
4 4 (6.25%) VMware
5 3 (4.69%) Oracle
5 3 (4.69%) SAP
6 2 (3.13%) Mitel
7 1 (1.56%) BMC
7 1 (1.56%) F5
7 1 (1.56%) IronPort
7 1 (1.56%) Ivanti
7 1 (1.56%) Meraki
7 1 (1.56%) Remedy
7 1 (1.56%) SolarWinds
7 1 (1.56%) UiPath