Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 121 96 100
Rank change year-on-year -25 +4 -10
Permanent jobs citing SLA 29 44 57
As % of all permanent IT jobs advertised in Glasgow 1.25% 2.03% 2.23%
As % of the Quality Assurance & Compliance category 14.01% 18.80% 19.26%
Number of salaries quoted 17 26 25
Glasgow median annual salary £35,000 £33,500 £32,500
Median salary % change year-on-year +4.48% +3.08% -7.14%
10th Percentile £21,600 £19,750 £19,550
90th Percentile £59,150 £40,500 £46,000
Scotland median annual salary £37,500 £33,500 £35,000
% change year-on-year +11.94% -4.29% +2.94%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 207 234 296
As % of all permanent IT jobs advertised in Glasgow 8.95% 10.80% 11.58%
Number of salaries quoted 137 120 179
Glasgow median annual salary £43,500 £38,000 £37,500
Median salary % change year-on-year +14.47% +1.33% -6.25%
10th Percentile £28,750 £25,000 £28,000
90th Percentile £65,000 £55,000 £55,000
Scotland median annual salary £42,500 £41,841 £40,000
% change year-on-year +1.57% +4.60% +1.91%

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

The salary distribution of IT jobs citing SLA in Glasgow over the 6 months to 22 November 2017.

Salary histogram for SLA in Glasgow

For the 6 months to 22 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for SLA.

1 14 (48.28%) ITIL
2 12 (41.38%) Windows
3 9 (31.03%) Microsoft
4 8 (27.59%) Service Delivery
5 7 (24.14%) Active Directory
6 6 (20.69%) Citrix
6 6 (20.69%) MS Exchange
6 6 (20.69%) SQL Server
6 6 (20.69%) Finance
7 5 (17.24%) Service Management
7 5 (17.24%) SCCM
7 5 (17.24%) Hyper-V
7 5 (17.24%) XenApp
7 5 (17.24%) Microsoft Office
8 4 (13.79%) Oracle
8 4 (13.79%) SQL
8 4 (13.79%) SharePoint
8 4 (13.79%) Project Management
8 4 (13.79%) PowerShell
8 4 (13.79%) SCOM
8 4 (13.79%) Incident Management
8 4 (13.79%) Continuous Improvement
8 4 (13.79%) Analytical Skills
8 4 (13.79%) Windows Server
9 3 (10.34%) Mentoring
9 3 (10.34%) Office 365
9 3 (10.34%) Problem Management
9 3 (10.34%) Smartphone
9 3 (10.34%) Exchange Server 2010
9 3 (10.34%) Change Management

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (20.69%) MS Exchange
2 4 (13.79%) SharePoint
3 3 (10.34%) Exchange Server 2010
4 2 (6.90%) CMS
4 2 (6.90%) Skype for Business
5 1 (3.45%) Apache Spark
5 1 (3.45%) IIS
Applications
1 5 (17.24%) Microsoft Office
2 1 (3.45%) InfoPath
2 1 (3.45%) Microsoft Excel
Business Applications
1 1 (3.45%) Dynamics CRM
Cloud Services
1 3 (10.34%) Office 365
2 2 (6.90%) OneDrive
3 1 (3.45%) Cloud Computing
3 1 (3.45%) Microsoft Azure
Communications & Networking
1 2 (6.90%) ADSL
1 2 (6.90%) DHCP
1 2 (6.90%) DNS
1 2 (6.90%) Skype
2 1 (3.45%) Ethernet
2 1 (3.45%) Extranet
2 1 (3.45%) Internet
2 1 (3.45%) Remote Desktop
2 1 (3.45%) TCP/IP
2 1 (3.45%) VPN
2 1 (3.45%) WAN
2 1 (3.45%) Wireless
Database & Business Intelligence
1 6 (20.69%) SQL Server
2 2 (6.90%) MySQL
3 1 (3.45%) Big Data
3 1 (3.45%) Hadoop
3 1 (3.45%) HBase
3 1 (3.45%) Impala
3 1 (3.45%) Sqoop
General
1 6 (20.69%) Finance
2 2 (6.90%) Banking
2 2 (6.90%) Retail Banking
2 2 (6.90%) Telecoms
3 1 (3.45%) Back Office
3 1 (3.45%) Marketing
Job Titles
1 10 (34.48%) Analyst
2 5 (17.24%) Service Manager
3 4 (13.79%) Support Analyst
4 3 (10.34%) Administrator
4 3 (10.34%) IT Manager
4 3 (10.34%) Service Analyst
4 3 (10.34%) Support Engineer
5 2 (6.90%) 1st Line Engineer
5 2 (6.90%) Applications Support
5 2 (6.90%) Infrastructure Analyst
5 2 (6.90%) Infrastructure Engineer
5 2 (6.90%) Infrastructure Support
5 2 (6.90%) IT Engineer
5 2 (6.90%) IT Services Manager
5 2 (6.90%) Office 365 Administrator
5 2 (6.90%) Product Engineer
5 2 (6.90%) Senior Analyst
5 2 (6.90%) SharePoint Administrator
5 2 (6.90%) SharePoint Analyst
5 2 (6.90%) SharePoint Support
Libraries, Frameworks & Software Standards
1 2 (6.90%) .NET
2 1 (3.45%) Kafka
Miscellaneous
1 4 (13.79%) Analytical Skills
2 3 (10.34%) Smartphone
3 2 (6.90%) Management Information System
4 1 (3.45%) AS400
4 1 (3.45%) Mainframe
4 1 (3.45%) Replication
Operating Systems
1 12 (41.38%) Windows
2 4 (13.79%) Windows Server
3 3 (10.34%) Linux
4 2 (6.90%) Windows 10
4 2 (6.90%) Windows XP
5 1 (3.45%) Unix
5 1 (3.45%) Windows 7
5 1 (3.45%) Windows Server 2008
5 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 14 (48.28%) ITIL
2 8 (27.59%) Service Delivery
3 5 (17.24%) Service Management
4 4 (13.79%) Continuous Improvement
4 4 (13.79%) Incident Management
4 4 (13.79%) Project Management
5 3 (10.34%) Change Management
5 3 (10.34%) CRM
5 3 (10.34%) Mentoring
5 3 (10.34%) Problem Management
6 2 (6.90%) Capacity Management
6 2 (6.90%) Coaching
6 2 (6.90%) Data Management
6 2 (6.90%) Data Protection
6 2 (6.90%) Knowledge Management
6 2 (6.90%) People Management
6 2 (6.90%) Process Management
6 2 (6.90%) Stakeholder Engagement
6 2 (6.90%) Supplier Management
6 2 (6.90%) Trend Analysis
Programming Languages
1 4 (13.79%) PowerShell
1 4 (13.79%) SQL
2 2 (6.90%) Java
3 1 (3.45%) C#
3 1 (3.45%) Python
3 1 (3.45%) Scala
Qualifications
1 2 (6.90%) ECDL
2 1 (3.45%) CCNA
2 1 (3.45%) Cisco Certification
2 1 (3.45%) Degree
2 1 (3.45%) HND
2 1 (3.45%) ITIL Certification
2 1 (3.45%) ITIL Foundation Certificate
2 1 (3.45%) MCP
2 1 (3.45%) MCSE
2 1 (3.45%) Microsoft Certification
2 1 (3.45%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1 (3.45%) Data Quality
System Software
1 7 (24.14%) Active Directory
2 5 (17.24%) Hyper-V
2 5 (17.24%) XenApp
3 1 (3.45%) HDFS
Systems Management
1 5 (17.24%) SCCM
2 4 (13.79%) SCOM
3 1 (3.45%) DameWare
3 1 (3.45%) Microsoft Intune
3 1 (3.45%) Oozie
Vendors
1 9 (31.03%) Microsoft
2 6 (20.69%) Citrix
3 4 (13.79%) Oracle
4 3 (10.34%) CommVault
4 3 (10.34%) JD Edwards
5 2 (6.90%) Remedy
5 2 (6.90%) ServiceNow
6 1 (3.45%) Adobe
6 1 (3.45%) Avaya
6 1 (3.45%) Cisco
6 1 (3.45%) Cloudera
6 1 (3.45%) HP
6 1 (3.45%) Intel
6 1 (3.45%) Motorola
6 1 (3.45%) Salesforce.com
6 1 (3.45%) SolarWinds
6 1 (3.45%) Tableau
6 1 (3.45%) VMware