Period
to 21 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 November 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 122 122 94
Rank change year-on-year 0 -28 +10
Permanent jobs citing SLA 32 29 44
As % of all permanent IT jobs advertised in Glasgow 1.51% 1.25% 2.04%
As % of the Quality Assurance & Compliance category 14.75% 14.29% 18.80%
Number of salaries quoted 27 17 26
Glasgow median annual salary £42,000 £35,000 £33,500
Median salary % change year-on-year +20.00% +4.48% +3.08%
10th Percentile £25,340 £21,600 £19,750
90th Percentile £50,250 £59,150 £40,500
Scotland median annual salary £44,500 £37,500 £33,500
% change year-on-year +18.67% +11.94% -1.47%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 217 203 234
As % of all permanent IT jobs advertised in Glasgow 10.21% 8.75% 10.85%
Number of salaries quoted 142 134 120
Glasgow median annual salary £44,000 £43,750 £38,000
Median salary % change year-on-year +0.57% +15.13% +1.33%
10th Percentile £25,259 £28,750 £25,000
90th Percentile £60,000 £65,000 £55,000
Scotland median annual salary £44,838 £42,250 £42,183
% change year-on-year +6.13% +0.16% +5.46%

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

The salary distribution of IT jobs citing SLA in Glasgow over the 6 months to 21 November 2018.

Salary histogram for SLA in Glasgow

For the 6 months to 21 November 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 19 (59.38%) ITIL
2 13 (40.63%) Finance
3 12 (37.50%) Windows
4 10 (31.25%) Unix
4 10 (31.25%) Service Delivery
5 8 (25.00%) Analytical Skills
6 7 (21.88%) Continuous Improvement
6 7 (21.88%) IT Strategy
6 7 (21.88%) Linux
6 7 (21.88%) Service Management
7 6 (18.75%) Management Information System
7 6 (18.75%) Capacity Planning
7 6 (18.75%) SQL
8 5 (15.63%) Benchmarking
8 5 (15.63%) Microsoft
8 5 (15.63%) ITIL Certification
8 5 (15.63%) Telecoms
8 5 (15.63%) Release Management
8 5 (15.63%) Windows Server
9 4 (12.50%) Incident Management
9 4 (12.50%) Billing
9 4 (12.50%) Agile Software Development
9 4 (12.50%) Change Management
9 4 (12.50%) Shell Script
9 4 (12.50%) MySQL
9 4 (12.50%) Oracle
9 4 (12.50%) DNS
10 3 (9.38%) Cisco
10 3 (9.38%) MCSE
10 3 (9.38%) Microsoft Office

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) Apache
1 2 (6.25%) SharePoint
2 1 (3.13%) Exchange Server 2010
2 1 (3.13%) MS Exchange
Applications
1 3 (9.38%) Microsoft Office
2 1 (3.13%) Microsoft Project
2 1 (3.13%) MS Visio
Cloud Services
1 2 (6.25%) Microsoft Azure
1 2 (6.25%) Office 365
2 1 (3.13%) Azure Active Directory
Communications & Networking
1 4 (12.50%) DNS
2 2 (6.25%) ADSL
2 2 (6.25%) Ethernet
2 2 (6.25%) Firewall
2 2 (6.25%) LAN
2 2 (6.25%) MPLS
2 2 (6.25%) TCP/IP
2 2 (6.25%) VoIP
2 2 (6.25%) WAN
3 1 (3.13%) BGP
3 1 (3.13%) Cisco ASA
3 1 (3.13%) Cisco ISE
3 1 (3.13%) DHCP
3 1 (3.13%) Junos
3 1 (3.13%) OSPF
3 1 (3.13%) SHDSL
3 1 (3.13%) SNMP
3 1 (3.13%) VPN
3 1 (3.13%) Wi-Fi
3 1 (3.13%) WLAN
Database & Business Intelligence
1 4 (12.50%) MySQL
2 2 (6.25%) SQL Server
Development Applications
1 2 (6.25%) JIRA
General
1 13 (40.63%) Finance
2 5 (15.63%) Telecoms
3 4 (12.50%) Billing
4 2 (6.25%) Banking
4 2 (6.25%) Retail Banking
5 1 (3.13%) German Language
5 1 (3.13%) Marketing
Job Titles
1 10 (31.25%) Service Manager
2 9 (28.13%) Analyst
3 5 (15.63%) Platform Manager
3 5 (15.63%) Service Desk Manager
4 4 (12.50%) Applications Support
5 3 (9.38%) Applications Support Analyst
5 3 (9.38%) Service Analyst
5 3 (9.38%) Support Analyst
5 3 (9.38%) Support Engineer
6 2 (6.25%) Infrastructure Engineer
6 2 (6.25%) Network Engineer
6 2 (6.25%) Network Support
6 2 (6.25%) Network Support Engineer
6 2 (6.25%) Product Owner
6 2 (6.25%) Senior Infrastructure Engineer
6 2 (6.25%) Service Desk Analyst
6 2 (6.25%) Technical Leader
7 1 (3.13%) 2nd Line Support
7 1 (3.13%) Consultant
7 1 (3.13%) Systems Administrator
Libraries, Frameworks & Software Standards
1 1 (3.13%) .NET
1 1 (3.13%) LDAP
1 1 (3.13%) WAP
Miscellaneous
1 8 (25.00%) Analytical Skills
2 6 (18.75%) Management Information System
3 3 (9.38%) Data Centre
4 2 (6.25%) User Experience
5 1 (3.13%) Self-Motivation
Operating Systems
1 12 (37.50%) Windows
2 10 (31.25%) Unix
3 7 (21.88%) Linux
4 5 (15.63%) Windows Server
5 3 (9.38%) Red Hat Enterprise Linux
6 2 (6.25%) SUSE
7 1 (3.13%) Windows 10
Processes & Methodologies
1 19 (59.38%) ITIL
2 10 (31.25%) Service Delivery
3 7 (21.88%) Continuous Improvement
3 7 (21.88%) IT Strategy
3 7 (21.88%) Service Management
4 6 (18.75%) Capacity Planning
5 5 (15.63%) Benchmarking
5 5 (15.63%) Release Management
6 4 (12.50%) Agile Software Development
6 4 (12.50%) Change Management
6 4 (12.50%) Incident Management
7 3 (9.38%) Analytics
8 2 (6.25%) Infrastructure Engineering
8 2 (6.25%) Open Source
8 2 (6.25%) Performance Management
8 2 (6.25%) Problem Management
8 2 (6.25%) Problem-Solving
8 2 (6.25%) Robotic Process Automation
8 2 (6.25%) SDLC
8 2 (6.25%) Security Hardening
Programming Languages
1 6 (18.75%) SQL
2 4 (12.50%) Shell Script
3 3 (9.38%) PowerShell
4 2 (6.25%) PL/SQL
5 1 (3.13%) Java
5 1 (3.13%) Perl
5 1 (3.13%) PHP
Qualifications
1 5 (15.63%) ITIL Certification
2 3 (9.38%) Cisco Certification
2 3 (9.38%) Degree
2 3 (9.38%) MCSE
2 3 (9.38%) Microsoft Certification
3 2 (6.25%) CCNA
3 2 (6.25%) SC Cleared
3 2 (6.25%) Security Cleared
4 1 (3.13%) CCIE
4 1 (3.13%) CCNP
4 1 (3.13%) DV Cleared
4 1 (3.13%) JNCIP
4 1 (3.13%) JNCIS
4 1 (3.13%) MCSA
4 1 (3.13%) MCSD
4 1 (3.13%) Network+ Certification
4 1 (3.13%) VCAP
Quality Assurance & Compliance
1 1 (3.13%) Cyber Essentials
1 1 (3.13%) Cyber Essentials PLUS
1 1 (3.13%) PMO
System Software
1 3 (9.38%) Active Directory
2 2 (6.25%) Hyper-V
2 2 (6.25%) VMware Infrastructure
2 2 (6.25%) XenApp
3 1 (3.13%) vSphere
Systems Management
1 3 (9.38%) Red Hat Satellite
1 3 (9.38%) SCCM
2 1 (3.13%) Forefront Identity Manager
2 1 (3.13%) Puppet
2 1 (3.13%) SCOM
Vendors
1 5 (15.63%) Microsoft
2 4 (12.50%) Oracle
3 3 (9.38%) Cisco
3 3 (9.38%) HP
3 3 (9.38%) Red Hat
4 2 (6.25%) Citrix
4 2 (6.25%) Dell
4 2 (6.25%) VMware
5 1 (3.13%) Avaya
5 1 (3.13%) BMC
5 1 (3.13%) CommVault
5 1 (3.13%) F5
5 1 (3.13%) Fortinet
5 1 (3.13%) Juniper
5 1 (3.13%) Palo Alto
5 1 (3.13%) SolarWinds
5 1 (3.13%) Veeam
5 1 (3.13%) Verint