Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 129 118 88
Rank change year-on-year -11 -30 +26
Permanent jobs citing SLA 27 30 74
As % of all permanent IT jobs advertised in Glasgow 1.17% 1.32% 3.02%
As % of the Quality Assurance & Compliance category 15.43% 15.63% 27.82%
Number of salaries quoted 15 20 36
Glasgow median annual salary £42,000 £34,406 £32,750
Median salary % change year-on-year +22.07% +5.06% -6.43%
10th Percentile £31,250 £20,900 £20,625
90th Percentile £52,800 £58,850 £38,125
Scotland median annual salary £45,000 £37,500 £34,000
% change year-on-year +20.00% +10.29% -15.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 175 192 266
As % of all permanent IT jobs advertised in Glasgow 7.62% 8.45% 10.84%
Number of salaries quoted 101 91 114
Glasgow median annual salary £45,000 £45,000 £35,000
Median salary % change year-on-year - +28.57% -17.65%
10th Percentile £30,410 £26,750 £22,325
90th Percentile £65,000 £68,250 £53,750
Scotland median annual salary £45,000 £41,500 £42,500
% change year-on-year +8.43% -2.35% -

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

The salary distribution of IT jobs citing SLA in Glasgow over the 6 months to 20 August 2018.

Salary histogram for SLA in Glasgow

For the 6 months to 20 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 13 (48.15%) ITIL
1 13 (48.15%) Windows
2 12 (44.44%) Finance
3 9 (33.33%) Service Delivery
3 9 (33.33%) Microsoft
4 7 (25.93%) Active Directory
5 6 (22.22%) SQL
5 6 (22.22%) Microsoft Office
5 6 (22.22%) Oracle
5 6 (22.22%) SQL Server
6 5 (18.52%) Service Management
6 5 (18.52%) Agile Software Development
6 5 (18.52%) Unix
6 5 (18.52%) Windows 7
6 5 (18.52%) Windows Server
7 4 (14.81%) Linux
7 4 (14.81%) CRM
8 3 (11.11%) MySQL
8 3 (11.11%) Citrix
8 3 (11.11%) Microsoft Certification
8 3 (11.11%) Data Modelling
8 3 (11.11%) Extranet
8 3 (11.11%) Microsoft Excel
8 3 (11.11%) Microsoft PowerPoint
8 3 (11.11%) Incident Management
8 3 (11.11%) JIRA
8 3 (11.11%) Problem Management
8 3 (11.11%) Management Information System
8 3 (11.11%) Law
8 3 (11.11%) Microsoft Azure

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.41%) MS Exchange
1 2 (7.41%) SharePoint
2 1 (3.70%) Apache
2 1 (3.70%) Exchange Server 2010
2 1 (3.70%) IIS
2 1 (3.70%) Skype for Business
Applications
1 6 (22.22%) Microsoft Office
2 3 (11.11%) Microsoft Excel
2 3 (11.11%) Microsoft PowerPoint
3 1 (3.70%) InfoPath
Business Applications
1 1 (3.70%) Dynamics CRM
1 1 (3.70%) Oracle EBS
1 1 (3.70%) Oracle EBS R12
Cloud Services
1 3 (11.11%) Microsoft Azure
2 2 (7.41%) SaaS
3 1 (3.70%) Azure Active Directory
3 1 (3.70%) IaaS
3 1 (3.70%) PaaS
Communications & Networking
1 3 (11.11%) Extranet
2 2 (7.41%) ADSL
2 2 (7.41%) Broadband
2 2 (7.41%) Intranet
2 2 (7.41%) VPN
3 1 (3.70%) Firewall
3 1 (3.70%) Internet
3 1 (3.70%) LAN
3 1 (3.70%) Skype
3 1 (3.70%) WAN
Database & Business Intelligence
1 6 (22.22%) SQL Server
2 3 (11.11%) MySQL
3 1 (3.70%) Data Warehouse
3 1 (3.70%) GIS
3 1 (3.70%) RDBMS
3 1 (3.70%) Relational Database
3 1 (3.70%) SQL Server Reporting Services
Development Applications
1 3 (11.11%) JIRA
General
1 12 (44.44%) Finance
2 3 (11.11%) Law
3 2 (7.41%) Banking
3 2 (7.41%) French Language
3 2 (7.41%) German Language
3 2 (7.41%) Italian Language
3 2 (7.41%) Retail Banking
3 2 (7.41%) Spanish Language
3 2 (7.41%) Telecoms
4 1 (3.70%) Legal
4 1 (3.70%) Mandarin Language
4 1 (3.70%) Marketing
Job Titles
1 6 (22.22%) Service Manager
2 5 (18.52%) Analyst
2 5 (18.52%) Service Desk Manager
3 4 (14.81%) Applications Support
4 3 (11.11%) Applications Support Analyst
4 3 (11.11%) Support Analyst
4 3 (11.11%) Support Engineer
5 2 (7.41%) Applications Engineer
5 2 (7.41%) Desktop Engineer
5 2 (7.41%) Desktop Support
5 2 (7.41%) Desktop Support Engineer
5 2 (7.41%) Infrastructure Engineer
5 2 (7.41%) Product Owner
5 2 (7.41%) Service Analyst
5 2 (7.41%) Service Desk Analyst
6 1 (3.70%) Applications Specialist
6 1 (3.70%) Developer
6 1 (3.70%) Network Engineer
6 1 (3.70%) Software Developer
6 1 (3.70%) Systems Administrator
Libraries, Frameworks & Software Standards
1 1 (3.70%) .NET
1 1 (3.70%) ASP.NET
1 1 (3.70%) LAMP
1 1 (3.70%) Software Packaging
1 1 (3.70%) Web Services
1 1 (3.70%) XML
Miscellaneous
1 3 (11.11%) Management Information System
2 2 (7.41%) Analytical Skills
2 2 (7.41%) Blackberry
2 2 (7.41%) Self-Motivation
2 2 (7.41%) User Experience
3 1 (3.70%) Data Centre
3 1 (3.70%) Driving Licence
3 1 (3.70%) Hybrid Cloud
3 1 (3.70%) Virtual Team
Operating Systems
1 13 (48.15%) Windows
2 5 (18.52%) Unix
2 5 (18.52%) Windows 7
2 5 (18.52%) Windows Server
3 4 (14.81%) Linux
4 2 (7.41%) Windows Server 2003
4 2 (7.41%) Windows XP
5 1 (3.70%) Windows 10
5 1 (3.70%) Windows Server 2008
Processes & Methodologies
1 13 (48.15%) ITIL
2 9 (33.33%) Service Delivery
3 5 (18.52%) Agile Software Development
3 5 (18.52%) Service Management
4 4 (14.81%) CRM
5 3 (11.11%) Data Modelling
5 3 (11.11%) Incident Management
5 3 (11.11%) Problem Management
6 2 (7.41%) Anti-Money Laundering
6 2 (7.41%) Asset Management
6 2 (7.41%) Capacity Planning
6 2 (7.41%) Content Management
6 2 (7.41%) Continuous Improvement
6 2 (7.41%) Knowledge Management
6 2 (7.41%) KYC
6 2 (7.41%) Regulatory Compliance
6 2 (7.41%) Robotic Process Automation
6 2 (7.41%) Scrum
6 2 (7.41%) SDLC
6 2 (7.41%) Statistical Analysis
Programming Languages
1 6 (22.22%) SQL
2 2 (7.41%) PHP
2 2 (7.41%) PL/SQL
2 2 (7.41%) PowerShell
3 1 (3.70%) C#
3 1 (3.70%) Java
3 1 (3.70%) Perl
3 1 (3.70%) Shell Script
3 1 (3.70%) T-SQL
3 1 (3.70%) XPath
Qualifications
1 3 (11.11%) Microsoft Certification
2 2 (7.41%) ITIL Certification
2 2 (7.41%) MCITP
3 1 (3.70%) Degree
3 1 (3.70%) DV Cleared
3 1 (3.70%) MCSE
3 1 (3.70%) PRINCE2 Practitioner
3 1 (3.70%) SC Cleared
3 1 (3.70%) Security Cleared
System Software
1 7 (25.93%) Active Directory
2 3 (11.11%) XenApp
3 2 (7.41%) Hyper-V
Systems Management
1 1 (3.70%) SCCM
1 1 (3.70%) SCOM
1 1 (3.70%) Single Sign-On
Vendors
1 9 (33.33%) Microsoft
2 6 (22.22%) Oracle
3 3 (11.11%) Citrix
4 2 (7.41%) Apple
4 2 (7.41%) iManage
4 2 (7.41%) VMware
5 1 (3.70%) Avaya
5 1 (3.70%) CommVault
5 1 (3.70%) Intapp
5 1 (3.70%) Salesforce.com
5 1 (3.70%) Sybase
5 1 (3.70%) Verint