Period
to 1 August 2021

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 80 70 100
Rank change year-on-year -10 +30 +39
Permanent jobs citing SLA 28 15 30
As % of all permanent jobs advertised in Glasgow 2.00% 1.63% 1.61%
As % of the Quality Assurance & Compliance category 13.15% 14.56% 15.38%
Number of salaries quoted 10 3 18
10th Percentile £30,625 £30,450 £40,250
25th Percentile £41,250 £32,625 £46,250
Median annual salary (50th Percentile) £42,000 £37,500 £63,500
Median % change year-on-year +12.00% -40.94% +81.43%
75th Percentile £43,750 £43,375 £77,500
90th Percentile £46,125 £46,150 £78,250
Scotland median annual salary £37,500 £27,500 £42,500
% change year-on-year +36.36% -35.29% -5.56%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 213 103 195
As % of all permanent IT jobs advertised in Glasgow 15.20% 11.22% 10.44%
Number of salaries quoted 108 58 124
10th Percentile £31,250 £29,350 £27,725
25th Percentile £36,250 £32,500 £32,188
Median annual salary (50th Percentile) £42,500 £40,500 £44,250
Median % change year-on-year +4.94% -8.47% -1.67%
75th Percentile £56,250 £48,750 £60,250
90th Percentile £65,000 £53,750 £70,000
Scotland median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - -

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

Salary distribution for jobs citing SLA in Glasgow over the 6 months to 1 August 2021.

Salary histogram for SLA in Glasgow

For the 6 months to 1 August 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 15 (53.57%) Social Skills
2 13 (46.43%) Service Delivery
3 12 (42.86%) Microsoft
3 12 (42.86%) Windows
4 10 (35.71%) Oracle
4 10 (35.71%) VMware
4 10 (35.71%) VMware Infrastructure
4 10 (35.71%) Line Management
4 10 (35.71%) Windows Server
5 9 (32.14%) Active Directory
6 8 (28.57%) Linux
6 8 (28.57%) Information Security
7 7 (25.00%) DNA
8 6 (21.43%) Microsoft Excel
8 6 (21.43%) SQL Server
8 6 (21.43%) LAN
8 6 (21.43%) Maximo
8 6 (21.43%) CAFM
8 6 (21.43%) Hyper-V
8 6 (21.43%) AWS
8 6 (21.43%) Self-Motivation
9 5 (17.86%) Problem-Solving
9 5 (17.86%) Mentoring
9 5 (17.86%) VMware ESXi
9 5 (17.86%) Cybersecurity
9 5 (17.86%) Retail
9 5 (17.86%) Web Services
9 5 (17.86%) WAN
9 5 (17.86%) ITIL
10 4 (14.29%) VMS

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.71%) Apache Solr
1 3 (10.71%) IIS
1 3 (10.71%) JBoss
1 3 (10.71%) MS Exchange
1 3 (10.71%) Tomcat
1 3 (10.71%) WebLogic
1 3 (10.71%) WebSphere
2 1 (3.57%) Confluence
Applications
1 6 (21.43%) Microsoft Excel
2 2 (7.14%) Microsoft PowerPoint
3 1 (3.57%) Microsoft Office
Business Applications
1 6 (21.43%) Maximo
Cloud Services
1 6 (21.43%) AWS
2 4 (14.29%) Microsoft 365
3 3 (10.71%) Azure
4 1 (3.57%) Power Platform
Communications & Networking
1 6 (21.43%) LAN
2 5 (17.86%) WAN
3 4 (14.29%) TCP/IP
4 3 (10.71%) Firewall
5 2 (7.14%) Wireless
6 1 (3.57%) Cisco ASA
6 1 (3.57%) Cisco Firepower
6 1 (3.57%) Cisco ISE
6 1 (3.57%) DHCP
6 1 (3.57%) DNS
6 1 (3.57%) SAN
6 1 (3.57%) WLAN
Database & Business Intelligence
1 6 (21.43%) SQL Server
2 3 (10.71%) MySQL
2 3 (10.71%) Oracle Database
3 1 (3.57%) Power BI
3 1 (3.57%) Relational Database
Development Applications
1 3 (10.71%) Gerrit
1 3 (10.71%) Git (software)
1 3 (10.71%) Jenkins
2 1 (3.57%) Ant
General
1 15 (53.57%) Social Skills
2 5 (17.86%) Retail
3 4 (14.29%) Analytical Skills
3 4 (14.29%) Finance
3 4 (14.29%) Organisational Skills
4 1 (3.57%) Automotive
4 1 (3.57%) Inclusion and Diversity
4 1 (3.57%) Telecoms
4 1 (3.57%) Welsh Language
Job Titles
1 4 (14.29%) Administrator
1 4 (14.29%) Help Desk Administrator
1 4 (14.29%) Server Engineer
2 3 (10.71%) Cloud Engineer
2 3 (10.71%) Service Desk Team Leader
2 3 (10.71%) Team Leader
3 2 (7.14%) Coordinator
3 2 (7.14%) Help Desk Operator
3 2 (7.14%) Infrastructure Engineer
4 1 (3.57%) Analyst
4 1 (3.57%) Delivery Manager
4 1 (3.57%) Graduate
4 1 (3.57%) Help Desk Team Lead
4 1 (3.57%) Implementation Specialist
4 1 (3.57%) IT Manager
4 1 (3.57%) Network Engineer
4 1 (3.57%) Service Delivery Manager
4 1 (3.57%) Support Analyst
4 1 (3.57%) Support Engineer
4 1 (3.57%) Support Specialist
Libraries, Frameworks & Software Standards
1 5 (17.86%) Web Services
2 4 (14.29%) SOAP
3 3 (10.71%) LAMP
3 3 (10.71%) REST
4 1 (3.57%) Ajax
4 1 (3.57%) CSS
4 1 (3.57%) HTML
4 1 (3.57%) jQuery
4 1 (3.57%) JSP
4 1 (3.57%) XML
4 1 (3.57%) XSL
4 1 (3.57%) XSLT
Miscellaneous
1 6 (21.43%) Self-Motivation
2 4 (14.29%) EMC VNX
3 3 (10.71%) Driving Licence
3 3 (10.71%) Private Cloud
3 3 (10.71%) Public Cloud
4 2 (7.14%) Management Information System
5 1 (3.57%) Enterprise Software
5 1 (3.57%) PDA
Operating Systems
1 12 (42.86%) Windows
2 10 (35.71%) Windows Server
3 8 (28.57%) Linux
4 4 (14.29%) Oracle Linux
4 4 (14.29%) VMS
5 3 (10.71%) Unix
6 1 (3.57%) Data ONTAP
6 1 (3.57%) Windows 10
6 1 (3.57%) Windows Server 2003
6 1 (3.57%) Windows Server 2008
6 1 (3.57%) Windows Server 2016
Processes & Methodologies
1 13 (46.43%) Service Delivery
2 10 (35.71%) Line Management
3 8 (28.57%) Information Security
4 7 (25.00%) DNA
5 6 (21.43%) CAFM
6 5 (17.86%) Cybersecurity
6 5 (17.86%) ITIL
6 5 (17.86%) Mentoring
6 5 (17.86%) Problem-Solving
7 4 (14.29%) Business Intelligence
7 4 (14.29%) Facilities Management
7 4 (14.29%) Performance Monitoring
7 4 (14.29%) Project Delivery
7 4 (14.29%) Technical Analysis
8 3 (10.71%) Cloud Operations
8 3 (10.71%) Configuration Management
8 3 (10.71%) DevOps
8 3 (10.71%) ITSM
8 3 (10.71%) Proactive Maintenance
8 3 (10.71%) Service Management
Programming Languages
1 4 (14.29%) JavaScript
2 3 (10.71%) Bash Shell
2 3 (10.71%) Perl
2 3 (10.71%) Python
3 2 (7.14%) SQL
4 1 (3.57%) Java
4 1 (3.57%) PowerShell
Qualifications
1 3 (10.71%) AWS Certification
2 2 (7.14%) Degree
3 1 (3.57%) CCNA
3 1 (3.57%) Cisco Certification
3 1 (3.57%) MCSE
3 1 (3.57%) Microsoft Certification
3 1 (3.57%) SC Cleared
3 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 2 (7.14%) QA
2 1 (3.57%) ISO 9001
2 1 (3.57%) ISO/IEC 27001
System Software
1 10 (35.71%) VMware Infrastructure
2 9 (32.14%) Active Directory
3 6 (21.43%) Hyper-V
4 5 (17.86%) VMware ESXi
5 4 (14.29%) Virtual Servers
Systems Management
1 4 (14.29%) BladeLogic
1 4 (14.29%) Microsoft Data Protection Manager
1 4 (14.29%) Nagios
1 4 (14.29%) SCOM
2 3 (10.71%) HAProxy
2 3 (10.71%) Opscode Chef
2 3 (10.71%) Puppet
2 3 (10.71%) Rundeck
Vendors
1 12 (42.86%) Microsoft
2 10 (35.71%) Oracle
2 10 (35.71%) VMware
3 4 (14.29%) 3PAR
3 4 (14.29%) Blue Coat
3 4 (14.29%) BMC
3 4 (14.29%) Dell
3 4 (14.29%) EMC
3 4 (14.29%) Red Hat
3 4 (14.29%) Veeam
4 3 (10.71%) Cisco
5 2 (7.14%) ServiceNow
5 2 (7.14%) SolarWinds
6 1 (3.57%) Barracuda Networks
6 1 (3.57%) IronPort
6 1 (3.57%) NetApp
6 1 (3.57%) Palo Alto