Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Scotland > Glasgow
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 118 88 72
Rank change year-on-year -30 -16 +32
Permanent jobs citing SLA 36 31 85
As % of all permanent IT jobs advertised in Glasgow 1.58% 1.65% 3.17%
As % of the Quality Assurance & Compliance category 17.14% 15.90% 26.81%
Number of salaries quoted 23 18 34
Glasgow median annual salary £37,500 £31,000 £42,000
Median salary % change year-on-year +20.97% -26.19% +29.23%
10th Percentile £27,500 £19,325 £20,000
90th Percentile £57,250 £40,300 £57,500
Scotland median annual salary £42,500 £31,000 £33,000
% change year-on-year +37.10% -6.06% -5.71%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Glasgow
Permanent vacancies with a requirement for quality assurance or compliance skills 210 195 317
As % of all permanent IT jobs advertised in Glasgow 9.21% 10.39% 11.84%
Number of salaries quoted 145 104 180
Glasgow median annual salary £42,500 £38,000 £40,000
Median salary % change year-on-year +11.84% -5.00% -
10th Percentile £27,500 £26,250 £28,250
90th Percentile £65,150 £57,125 £55,000
Scotland median annual salary £45,000 £40,000 £43,000
% change year-on-year +12.50% -6.98% +7.50%

SLA
Job Vacancy Trend in Glasgow

Job postings citing SLA as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for SLA in Glasgow

SLA
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Glasgow.

Salary trend for SLA in Glasgow

SLA
Salary Histogram in Glasgow

The salary distribution of IT jobs citing SLA in Glasgow over the 6 months to 22 February 2018.

Salary histogram for SLA in Glasgow

For the 6 months to 22 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for SLA.

1 20 (55.56%) Windows
2 15 (41.67%) Finance
3 14 (38.89%) SQL Server
4 12 (33.33%) ITIL
4 12 (33.33%) Change Management
5 11 (30.56%) Linux
5 11 (30.56%) Oracle
5 11 (30.56%) SQL
6 10 (27.78%) Windows Server
7 9 (25.00%) Trend Analysis
7 9 (25.00%) Unix
7 9 (25.00%) Service Delivery
8 8 (22.22%) Data Analysis
8 8 (22.22%) Microsoft
8 8 (22.22%) Service Management
8 8 (22.22%) Root Cause Analysis
9 7 (19.44%) .NET
10 6 (16.67%) Business Continuity
10 6 (16.67%) Agile Software Development
10 6 (16.67%) IIS
11 5 (13.89%) Customer Requirements
11 5 (13.89%) EMC VNX
11 5 (13.89%) EMC VMAX
11 5 (13.89%) Dell Compellent
11 5 (13.89%) EqualLogic
11 5 (13.89%) C
11 5 (13.89%) XML
11 5 (13.89%) Sun
11 5 (13.89%) IBM
11 5 (13.89%) HP

SLA
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) IIS
2 4 (11.11%) SharePoint
3 2 (5.56%) CMS
3 2 (5.56%) Exchange Server 2010
3 2 (5.56%) MS Exchange
3 2 (5.56%) Skype for Business
4 1 (2.78%) Apache Spark
4 1 (2.78%) WebSphere
Applications
1 2 (5.56%) Microsoft Office
2 1 (2.78%) InfoPath
2 1 (2.78%) Microsoft Excel
2 1 (2.78%) Microsoft PowerPoint
Cloud Services
1 2 (5.56%) Office 365
1 2 (5.56%) OneDrive
2 1 (2.78%) Cloud Computing
2 1 (2.78%) Microsoft Azure
Communications & Networking
1 2 (5.56%) DHCP
1 2 (5.56%) DNS
1 2 (5.56%) Skype
2 1 (2.78%) ADSL
2 1 (2.78%) Ethernet
2 1 (2.78%) Extranet
2 1 (2.78%) TCP/IP
2 1 (2.78%) WAN
2 1 (2.78%) Wireless
Database & Business Intelligence
1 14 (38.89%) SQL Server
2 2 (5.56%) GIS
3 1 (2.78%) Big Data
3 1 (2.78%) Hadoop
3 1 (2.78%) HBase
3 1 (2.78%) Impala
3 1 (2.78%) MySQL
3 1 (2.78%) Sqoop
General
1 15 (41.67%) Finance
2 5 (13.89%) Banking
3 3 (8.33%) Back Office
3 3 (8.33%) Telecoms
4 2 (5.56%) Financial Institution
5 1 (2.78%) Retail
Job Titles
1 15 (41.67%) Analyst
2 12 (33.33%) Support Analyst
3 10 (27.78%) Applications Support
4 9 (25.00%) Applications Support Analyst
5 7 (19.44%) Senior Analyst
5 7 (19.44%) Senior Support Analyst
6 6 (16.67%) Senior Applications Support
6 6 (16.67%) Senior Applications Support Analyst
7 5 (13.89%) Field Engineer
7 5 (13.89%) Field Hardware Engineer
7 5 (13.89%) Field Service Engineer
7 5 (13.89%) Field Service Hardware Engineer
7 5 (13.89%) Hardware Engineer
7 5 (13.89%) Server Engineer
7 5 (13.89%) Service Manager
7 5 (13.89%) Sun Engineer
7 5 (13.89%) Sun Hardware Engineer
8 3 (8.33%) Administrator
9 2 (5.56%) Desktop Support
9 2 (5.56%) Support Engineer
Libraries, Frameworks & Software Standards
1 7 (19.44%) .NET
2 5 (13.89%) Middleware
2 5 (13.89%) XML
3 1 (2.78%) Kafka
3 1 (2.78%) Software Packaging
Miscellaneous
1 5 (13.89%) EMC VMAX
1 5 (13.89%) EMC VNX
1 5 (13.89%) iSeries
2 4 (11.11%) Management Information System
3 2 (5.56%) Analytical Skills
3 2 (5.56%) Driving Licence
4 1 (2.78%) Mainframe
4 1 (2.78%) Replication
Operating Systems
1 20 (55.56%) Windows
2 11 (30.56%) Linux
3 10 (27.78%) Windows Server
4 9 (25.00%) Unix
5 1 (2.78%) Windows 10
5 1 (2.78%) Windows 7
Processes & Methodologies
1 12 (33.33%) Change Management
1 12 (33.33%) ITIL
2 9 (25.00%) Service Delivery
2 9 (25.00%) Trend Analysis
3 8 (22.22%) Data Analysis
3 8 (22.22%) Root Cause Analysis
3 8 (22.22%) Service Management
4 6 (16.67%) Agile Software Development
4 6 (16.67%) Business Continuity
5 5 (13.89%) Customer Requirements
5 5 (13.89%) Incident Management
5 5 (13.89%) Problem Management
6 4 (11.11%) Asset Management
6 4 (11.11%) CRM
6 4 (11.11%) Investment Management
6 4 (11.11%) ITIL V3
7 3 (8.33%) Project Management
8 2 (5.56%) Matrix Management
8 2 (5.56%) Process Management
8 2 (5.56%) Quality Management
Programming Languages
1 11 (30.56%) SQL
2 5 (13.89%) C
3 4 (11.11%) Java
4 3 (8.33%) PowerShell
5 1 (2.78%) C#
5 1 (2.78%) Python
5 1 (2.78%) Scala
Qualifications
1 2 (5.56%) Degree
1 2 (5.56%) ECDL
2 1 (2.78%) CCNA
2 1 (2.78%) Cisco Certification
2 1 (2.78%) ITIL Certification
2 1 (2.78%) ITIL Foundation Certificate
2 1 (2.78%) MCITP
2 1 (2.78%) Microsoft Certification
2 1 (2.78%) PRINCE2 Practitioner
System Software
1 4 (11.11%) Active Directory
1 4 (11.11%) XenApp
2 2 (5.56%) Hyper-V
3 1 (2.78%) HDFS
Systems Management
1 3 (8.33%) SCCM
1 3 (8.33%) SCOM
2 1 (2.78%) Microsoft Intune
2 1 (2.78%) Oozie
Vendors
1 11 (30.56%) Oracle
2 8 (22.22%) Microsoft
3 5 (13.89%) Dell
3 5 (13.89%) Dell Compellent
3 5 (13.89%) EMC
3 5 (13.89%) EqualLogic
3 5 (13.89%) HP
3 5 (13.89%) IBM
3 5 (13.89%) SonicWALL
3 5 (13.89%) Sun
4 4 (11.11%) AppDynamics
4 4 (11.11%) Citrix
4 4 (11.11%) TIBCO
5 3 (8.33%) Remedy
6 2 (5.56%) Avaya
6 2 (5.56%) Salesforce.com
7 1 (2.78%) Apple
7 1 (2.78%) Cisco
7 1 (2.78%) CommVault
7 1 (2.78%) JD Edwards