Period
to 16 October 2017

The median annual salary for a 1st Line Support was £19,500 in advertised job vacancies in Scotland during the 6 months to 16 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK > Scotland
6 months to
16 Oct 2017
Same period 2016 Same period 2015
Rank 214 214 224
Rank change year-on-year 0 +10 +20
Permanent jobs requiring a 1st Line Support 9 10 17
As % of all permanent IT jobs advertised in Scotland 0.16% 0.19% 0.27%
As % of the Job Titles category 0.17% 0.20% 0.28%
Number of salaries quoted 6 7 13
Scotland median annual salary £19,500 £19,500 £16,250
Median salary % change year-on-year - +20.00% +12.07%
10th Percentile £18,250 £16,900 £15,000
90th Percentile £23,875 £24,250 £25,150
UK median annual salary £21,000 £22,000 £21,000
% change year-on-year -4.55% +4.76% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5285 5079 6105
% of permanent IT jobs with a recognized job title 95.69% 95.88% 95.45%
Number of salaries quoted 3369 3090 3915
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £28,000 £26,250 £27,500
90th Percentile £65,000 £65,000 £63,750
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

1st Line Support
Job Vacancy Trend in Scotland

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for 1st Line Support in Scotland

1st Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Scotland.

Salary trend for 1st Line Support in Scotland

1st Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Scotland region over the 6 months to 16 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -15 6 £22,500 +9.76%
Fife - 2 £19,500 -
Glasgow +6 1 £19,000 +5.56%
1st Line Support
UK

1st Line Support Skill Set
Top 28 Co-occurring IT Skills in Scotland

For the 6 months to 16 October 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring 1st Line Support in the job title.

1 5 (55.56%) Microsoft Office
1 5 (55.56%) Windows
2 3 (33.33%) Microsoft
2 3 (33.33%) SQL
2 3 (33.33%) Oracle
2 3 (33.33%) Oracle Database
3 2 (22.22%) Windows 10
3 2 (22.22%) Office 365
3 2 (22.22%) Windows Server 2012
3 2 (22.22%) Windows Server
3 2 (22.22%) Windows Server 2008
3 2 (22.22%) Linux
3 2 (22.22%) Active Directory
3 2 (22.22%) Unix
3 2 (22.22%) Dell
4 1 (11.11%) ITSM
4 1 (11.11%) Finance
4 1 (11.11%) CMS
4 1 (11.11%) Content Management
4 1 (11.11%) Degree
4 1 (11.11%) Microsoft Azure
4 1 (11.11%) HP
4 1 (11.11%) Microsoft Excel
4 1 (11.11%) MS Exchange
4 1 (11.11%) WAN
4 1 (11.11%) TCP/IP
4 1 (11.11%) ITIL
4 1 (11.11%) Fintech

1st Line Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) CMS
1 1 (11.11%) MS Exchange
Applications
1 5 (55.56%) Microsoft Office
2 1 (11.11%) Microsoft Excel
Cloud Services
1 2 (22.22%) Office 365
2 1 (11.11%) Microsoft Azure
Communications & Networking
1 1 (11.11%) TCP/IP
1 1 (11.11%) WAN
Database & Business Intelligence
1 3 (33.33%) Oracle Database
General
1 1 (11.11%) Finance
Miscellaneous
1 1 (11.11%) Fintech
Operating Systems
1 5 (55.56%) Windows
2 2 (22.22%) Linux
2 2 (22.22%) Unix
2 2 (22.22%) Windows 10
2 2 (22.22%) Windows Server
2 2 (22.22%) Windows Server 2008
2 2 (22.22%) Windows Server 2012
Processes & Methodologies
1 1 (11.11%) Content Management
1 1 (11.11%) ITIL
1 1 (11.11%) ITSM
Programming Languages
1 3 (33.33%) SQL
Qualifications
1 1 (11.11%) Degree
System Software
1 2 (22.22%) Active Directory
Vendors
1 3 (33.33%) Microsoft
1 3 (33.33%) Oracle
2 2 (22.22%) Dell
3 1 (11.11%) HP