Period
to 12 December 2017

The median annual salary for a Service Analyst was £28,875 in advertised job vacancies in Glasgow during the 6 months to 12 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Scotland > Glasgow
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 128 123 129
Rank change year-on-year -5 +6 -22
Permanent jobs requiring a Service Analyst 17 10 27
As % of all permanent IT jobs advertised in Glasgow 0.74% 0.48% 1.04%
As % of the Job Titles category 0.77% 0.50% 1.08%
Number of salaries quoted 16 8 11
Glasgow median annual salary £28,875 £24,081 £22,000
Median salary % change year-on-year +19.91% +9.46% -8.33%
10th Percentile £16,313 £20,500 £17,500
90th Percentile £46,250 £38,000 £26,500
Scotland median annual salary £32,625 £27,206 £27,500
% change year-on-year +19.92% -1.07% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Glasgow
Permanent vacancies in Glasgow with a recognized job title 2210 1996 2495
% of permanent IT jobs with a recognized job title 96.25% 96.38% 96.56%
Number of salaries quoted 1419 1139 1614
Glasgow median annual salary £47,500 £42,000 £42,000
Median salary % change year-on-year +13.10% - +5.00%
10th Percentile £31,250 £28,250 £28,000
90th Percentile £66,500 £60,000 £60,000
Scotland median annual salary £42,500 £42,750 £42,500
% change year-on-year -0.58% +0.59% +6.25%

Service Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Analyst in Glasgow

Service Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Glasgow.

Salary trend for Service Analyst in Glasgow

Service Analyst
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Analyst in Glasgow over the 6 months to 12 December 2017.

Salary histogram for Service Analyst in Glasgow

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Glasgow

For the 6 months to 12 December 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region featuring Service Analyst in the job title.

1 8 (47.06%) Microsoft Office
1 8 (47.06%) Windows
1 8 (47.06%) Active Directory
2 7 (41.18%) Finance
3 6 (35.29%) Microsoft
4 4 (23.53%) Citrix
4 4 (23.53%) ITIL
4 4 (23.53%) Scrum
4 4 (23.53%) Agile Software Development
5 3 (17.65%) Service Management
5 3 (17.65%) Banking
5 3 (17.65%) MS Exchange
5 3 (17.65%) SLA
5 3 (17.65%) QA
5 3 (17.65%) Analytics
5 3 (17.65%) User Stories
5 3 (17.65%) Windows 8
6 2 (11.76%) Analytical Skills
6 2 (11.76%) Robotic Process Automation
6 2 (11.76%) Qlik Sense
6 2 (11.76%) Data Analytics
6 2 (11.76%) Use Case
6 2 (11.76%) User Acceptance Testing
6 2 (11.76%) SCCM
6 2 (11.76%) Problem Management
6 2 (11.76%) Degree
6 2 (11.76%) Time Management
6 2 (11.76%) Business Intelligence
6 2 (11.76%) Windows XP
6 2 (11.76%) MS Visio

Service Analyst Skill Set
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) MS Exchange
2 1 (5.88%) SharePoint
Applications
1 8 (47.06%) Microsoft Office
2 2 (11.76%) MS Visio
3 1 (5.88%) Microsoft Excel
Business Applications
1 1 (5.88%) Remedy ITSM
Cloud Services
1 1 (5.88%) Office 365
Communications & Networking
1 2 (11.76%) ADSL
2 1 (5.88%) Broadband
2 1 (5.88%) DHCP
2 1 (5.88%) DNS
2 1 (5.88%) Ethernet
2 1 (5.88%) Remote Desktop
2 1 (5.88%) TCP/IP
2 1 (5.88%) VoIP
2 1 (5.88%) VPN
Database & Business Intelligence
1 2 (11.76%) Qlik Sense
Development Applications
1 1 (5.88%) JIRA
General
1 7 (41.18%) Finance
2 3 (17.65%) Banking
3 1 (5.88%) Investment Banking
3 1 (5.88%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (5.88%) Web Services
Miscellaneous
1 2 (11.76%) Analytical Skills
2 1 (5.88%) Smartphone
2 1 (5.88%) User Experience
Operating Systems
1 8 (47.06%) Windows
2 3 (17.65%) Windows 8
3 2 (11.76%) Windows XP
4 1 (5.88%) Android
4 1 (5.88%) Windows 10
4 1 (5.88%) Windows Server
4 1 (5.88%) Windows Server 2008
4 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 4 (23.53%) Agile Software Development
1 4 (23.53%) ITIL
1 4 (23.53%) Scrum
2 3 (17.65%) Analytics
2 3 (17.65%) Service Management
2 3 (17.65%) User Stories
3 2 (11.76%) Business Intelligence
3 2 (11.76%) Data Analytics
3 2 (11.76%) Problem Management
3 2 (11.76%) Robotic Process Automation
3 2 (11.76%) Service Delivery
3 2 (11.76%) Stakeholder Management
3 2 (11.76%) Time Management
3 2 (11.76%) Use Case
3 2 (11.76%) User Acceptance Testing
4 1 (5.88%) Change Management
4 1 (5.88%) Configuration Management
4 1 (5.88%) Identity Management
4 1 (5.88%) ITSM
4 1 (5.88%) Risk Management
Programming Languages
1 1 (5.88%) PowerShell
Qualifications
1 2 (11.76%) Degree
2 1 (5.88%) HND
2 1 (5.88%) ITIL Certification
2 1 (5.88%) MCP
Quality Assurance & Compliance
1 3 (17.65%) QA
1 3 (17.65%) SLA
System Software
1 8 (47.06%) Active Directory
2 1 (5.88%) Hyper-V
2 1 (5.88%) XenApp
Systems Management
1 2 (11.76%) SCCM
2 1 (5.88%) DameWare
2 1 (5.88%) SCOM
Vendors
1 6 (35.29%) Microsoft
2 4 (23.53%) Citrix
3 2 (11.76%) HP
4 1 (5.88%) Adobe
4 1 (5.88%) BMC
4 1 (5.88%) CommVault
4 1 (5.88%) Intel
4 1 (5.88%) Lotus
4 1 (5.88%) Motorola
4 1 (5.88%) Planview
4 1 (5.88%) Remedy
4 1 (5.88%) SAP
4 1 (5.88%) ServiceNow