Period
to 19 July 2018

The median annual salary for a Service Analyst was £22,750 in advertised job vacancies in Glasgow during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Scotland > Glasgow
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 142 139 149
Rank change year-on-year -3 +10 -15
Permanent jobs requiring a Service Analyst 21 9 17
As % of all permanent IT jobs advertised in Glasgow 0.86% 0.41% 0.65%
As % of the Job Titles category 0.89% 0.43% 0.68%
Number of salaries quoted 12 8 13
Glasgow median annual salary £22,750 £23,250 £23,750
Median salary % change year-on-year -2.15% -2.11% +1.06%
10th Percentile £20,125 £18,000 £21,375
90th Percentile £24,500 £57,500 £26,100
Scotland median annual salary £24,500 £29,250 £23,750
% change year-on-year -16.24% +23.16% -6.86%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Glasgow
Permanent vacancies in Glasgow with a recognized job title 2,351 2,089 2,516
% of permanent IT jobs with a recognized job title 96.83% 94.65% 96.92%
Number of salaries quoted 1,694 1,265 1,425
Glasgow median annual salary £45,500 £45,000 £42,500
Median salary % change year-on-year +1.11% +5.88% -3.22%
10th Percentile £30,000 £28,750 £27,500
90th Percentile £67,850 £67,500 £62,500
Scotland median annual salary £45,000 £43,000 £43,500
% change year-on-year +4.65% -1.15% +2.35%

Service Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Analyst in Glasgow

Service Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Glasgow.

Salary trend for Service Analyst in Glasgow

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Glasgow

For the 6 months to 19 July 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Service Analyst in the job title.

1 15 (71.43%) Microsoft Office
2 14 (66.67%) ITIL
3 13 (61.90%) Active Directory
4 7 (33.33%) Microsoft
4 7 (33.33%) Windows
4 7 (33.33%) ITIL Certification
5 6 (28.57%) Handset
6 5 (23.81%) Finance
6 5 (23.81%) Service Management
7 4 (19.05%) Problem-Solving
8 3 (14.29%) Blackberry
8 3 (14.29%) Internet
8 3 (14.29%) ADSL
8 3 (14.29%) SLA
9 2 (9.52%) VPN
9 2 (9.52%) Extranet
9 2 (9.52%) ITSM
9 2 (9.52%) Management Information System
9 2 (9.52%) Smartphone
9 2 (9.52%) Incident Management
9 2 (9.52%) Mandarin Language
9 2 (9.52%) French Language
9 2 (9.52%) German Language
9 2 (9.52%) Italian Language
9 2 (9.52%) Spanish Language
9 2 (9.52%) Windows 7
9 2 (9.52%) Analytical Skills
9 2 (9.52%) BPSS Clearance
9 2 (9.52%) Intranet
9 2 (9.52%) Case Management

Service Analyst Skill Set
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 15 (71.43%) Microsoft Office
2 1 (4.76%) Microsoft Excel
2 1 (4.76%) Microsoft PowerPoint
Cloud Services
1 1 (4.76%) Office 365
Communications & Networking
1 3 (14.29%) ADSL
1 3 (14.29%) Internet
2 2 (9.52%) Extranet
2 2 (9.52%) Intranet
2 2 (9.52%) VPN
3 1 (4.76%) 3G
3 1 (4.76%) Broadband
3 1 (4.76%) Ethernet
3 1 (4.76%) NAS
3 1 (4.76%) WAN
General
1 5 (23.81%) Finance
2 2 (9.52%) French Language
2 2 (9.52%) German Language
2 2 (9.52%) Italian Language
2 2 (9.52%) Mandarin Language
2 2 (9.52%) Spanish Language
3 1 (4.76%) Law
3 1 (4.76%) Legal
3 1 (4.76%) Telecoms
Miscellaneous
1 6 (28.57%) Handset
2 3 (14.29%) Blackberry
3 2 (9.52%) Analytical Skills
3 2 (9.52%) Management Information System
3 2 (9.52%) Smartphone
4 1 (4.76%) Replication
4 1 (4.76%) Self-Motivation
Operating Systems
1 7 (33.33%) Windows
2 2 (9.52%) Windows 7
3 1 (4.76%) Windows 10
3 1 (4.76%) Windows Server
3 1 (4.76%) Windows Server 2003
3 1 (4.76%) Windows XP
Processes & Methodologies
1 14 (66.67%) ITIL
2 5 (23.81%) Service Management
3 4 (19.05%) Problem-Solving
4 2 (9.52%) Case Management
4 2 (9.52%) Incident Management
4 2 (9.52%) ITSM
5 1 (4.76%) Asset Management
5 1 (4.76%) Content Management
5 1 (4.76%) Continuous Improvement
5 1 (4.76%) CRM
5 1 (4.76%) ITIL V3
5 1 (4.76%) Knowledge Management
5 1 (4.76%) Mathematics
5 1 (4.76%) Network Monitoring
5 1 (4.76%) Problem Management
5 1 (4.76%) Project Management
5 1 (4.76%) Service Delivery
5 1 (4.76%) Stakeholder Engagement
5 1 (4.76%) Statistical Analysis
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 7 (33.33%) ITIL Certification
2 2 (9.52%) BPSS Clearance
3 1 (4.76%) CCNA
3 1 (4.76%) Cisco Certification
3 1 (4.76%) Degree
3 1 (4.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (14.29%) SLA
System Software
1 13 (61.90%) Active Directory
2 1 (4.76%) XenApp
Vendors
1 7 (33.33%) Microsoft
2 1 (4.76%) Avaya
2 1 (4.76%) Cisco
2 1 (4.76%) Citrix
2 1 (4.76%) iManage
2 1 (4.76%) Remedy
2 1 (4.76%) SolarWinds
2 1 (4.76%) Sun