Period
to 20 October 2018

The median annual salary for a Service Analyst was £23,000 in advertised job vacancies in Glasgow during the 6 months to 20 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Scotland > Glasgow
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 115 132 137
Rank change year-on-year +17 +5 -13
Permanent jobs requiring a Service Analyst 36 17 12
As % of all permanent IT jobs advertised in Glasgow 1.66% 0.76% 0.53%
As % of the Job Titles category 1.71% 0.80% 0.55%
Number of salaries quoted 21 15 10
Glasgow median annual salary £23,000 £25,000 £23,625
Median salary % change year-on-year -8.00% +5.82% -3.57%
10th Percentile £21,250 £18,000 £21,288
90th Percentile £31,500 £37,350 £27,113
Scotland median annual salary £24,250 £32,875 £23,750
% change year-on-year -26.24% +38.42% -13.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Glasgow
Permanent vacancies in Glasgow with a recognized job title 2,101 2,132 2,176
% of permanent IT jobs with a recognized job title 96.69% 94.92% 96.41%
Number of salaries quoted 1,521 1,362 1,179
Glasgow median annual salary £47,500 £45,000 £41,500
Median salary % change year-on-year +5.56% +8.43% -2.35%
10th Percentile £30,250 £30,775 £27,500
90th Percentile £65,000 £66,250 £60,000
Scotland median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Service Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Analyst in Glasgow

Service Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Glasgow.

Salary trend for Service Analyst in Glasgow

Service Analyst
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Analyst in Glasgow over the 6 months to 20 October 2018.

Salary histogram for Service Analyst in Glasgow

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Glasgow

For the 6 months to 20 October 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Service Analyst in the job title.

1 26 (72.22%) Active Directory
2 25 (69.44%) Microsoft Office
3 19 (52.78%) ITIL
4 10 (27.78%) VPN
4 10 (27.78%) Analytical Skills
5 9 (25.00%) ServiceNow
5 9 (25.00%) Microsoft
5 9 (25.00%) ITIL Certification
5 9 (25.00%) Handset
6 8 (22.22%) Service Delivery
6 8 (22.22%) Wireless
6 8 (22.22%) Adobe
6 8 (22.22%) Windows
6 8 (22.22%) IBM Notes
6 8 (22.22%) Cognizant
6 8 (22.22%) Lotus
7 6 (16.67%) Service Management
8 5 (13.89%) SLA
8 5 (13.89%) Problem-Solving
9 4 (11.11%) Windows 7
9 4 (11.11%) Finance
10 3 (8.33%) Change Management
10 3 (8.33%) ITSM
10 3 (8.33%) Management Information System
10 3 (8.33%) Agile Software Development
10 3 (8.33%) Microsoft PowerPoint
10 3 (8.33%) Microsoft Excel
10 3 (8.33%) CRM
10 3 (8.33%) ADSL
10 3 (8.33%) Configuration Management

Service Analyst Skill Set
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (22.22%) IBM Notes
2 1 (2.78%) SharePoint
Applications
1 25 (69.44%) Microsoft Office
2 3 (8.33%) Microsoft Excel
2 3 (8.33%) Microsoft PowerPoint
Business Applications
1 1 (2.78%) Remedy ITSM
Cloud Services
1 1 (2.78%) Office 365
Communications & Networking
1 10 (27.78%) VPN
2 8 (22.22%) Wireless
3 3 (8.33%) ADSL
4 2 (5.56%) Extranet
4 2 (5.56%) Intranet
5 1 (2.78%) 3G
5 1 (2.78%) Broadband
5 1 (2.78%) Ethernet
5 1 (2.78%) Internet
5 1 (2.78%) VoIP
Development Applications
1 1 (2.78%) Jenkins
1 1 (2.78%) JIRA
General
1 4 (11.11%) Finance
2 2 (5.56%) Banking
2 2 (5.56%) French Language
2 2 (5.56%) German Language
2 2 (5.56%) Italian Language
2 2 (5.56%) Mandarin Language
2 2 (5.56%) Spanish Language
3 1 (2.78%) Law
Miscellaneous
1 10 (27.78%) Analytical Skills
2 9 (25.00%) Handset
3 3 (8.33%) Management Information System
4 2 (5.56%) Blackberry
5 1 (2.78%) Computer Science
Operating Systems
1 8 (22.22%) Windows
2 4 (11.11%) Windows 7
3 3 (8.33%) Windows Server 2003
4 2 (5.56%) Windows 10
4 2 (5.56%) Windows XP
Processes & Methodologies
1 19 (52.78%) ITIL
2 8 (22.22%) Service Delivery
3 6 (16.67%) Service Management
4 5 (13.89%) Problem-Solving
5 3 (8.33%) Agile Software Development
5 3 (8.33%) Change Management
5 3 (8.33%) Configuration Management
5 3 (8.33%) CRM
5 3 (8.33%) ITSM
5 3 (8.33%) SDLC
5 3 (8.33%) Software Delivery
6 2 (5.56%) Case Management
6 2 (5.56%) Content Management
6 2 (5.56%) Incident Management
6 2 (5.56%) Stakeholder Management
7 1 (2.78%) Analytics
7 1 (2.78%) Continuous Improvement
7 1 (2.78%) ITIL V3
7 1 (2.78%) Network Monitoring
7 1 (2.78%) Scaled Agile Framework
Qualifications
1 9 (25.00%) ITIL Certification
2 2 (5.56%) BPSS Clearance
2 2 (5.56%) ITIL Foundation Certificate
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
3 1 (2.78%) Network+ Certification
Quality Assurance & Compliance
1 5 (13.89%) SLA
2 1 (2.78%) QA
System Software
1 26 (72.22%) Active Directory
Vendors
1 9 (25.00%) Microsoft
1 9 (25.00%) ServiceNow
2 8 (22.22%) Adobe
2 8 (22.22%) Cognizant
2 8 (22.22%) Lotus
3 2 (5.56%) BMC
3 2 (5.56%) iManage
4 1 (2.78%) Avaya
4 1 (2.78%) Cisco
4 1 (2.78%) HP
4 1 (2.78%) Remedy
4 1 (2.78%) SolarWinds
4 1 (2.78%) Verint