Period
to 23 January 2022

The median annual salary for a Service Analyst was £25,000 in advertised job vacancies in Glasgow during the 6 months to 23 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Scotland > Glasgow
6 months to
23 Jan 2022
Same period 2021 Same period 2020
Rank 93 - 111
Rank change year-on-year - - +9
Permanent jobs requiring a Service Analyst 25 0 16
As % of all permanent jobs advertised in Glasgow 1.61% - 0.99%
As % of the Job Titles category 1.71% - 1.03%
Number of salaries quoted 7 0 10
10th Percentile £23,200 - £19,000
25th Percentile £23,500 - £19,375
Median annual salary (50th Percentile) £25,000 - £38,008
Median % change year-on-year - - +61.73%
75th Percentile £30,875 - £41,183
90th Percentile £35,000 - -
Scotland median annual salary £24,000 £20,000 £20,000
% change year-on-year +20.00% - -20.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Glasgow
Permanent vacancies in Glasgow with a recognized job title 1,458 928 1,559
% of permanent IT jobs with a recognized job title 93.88% 95.28% 96.83%
Number of salaries quoted 932 662 1,126
10th Percentile £32,000 £32,500 £31,250
25th Percentile £38,594 £37,500 £35,813
Median annual salary (50th Percentile) £50,000 £47,500 £45,000
Median % change year-on-year +5.26% +5.56% -2.17%
75th Percentile £65,000 £61,250 £55,000
90th Percentile £75,000 £71,250 £62,500
Scotland median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Analyst in Glasgow

Service Analyst
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Analyst in Glasgow.

Salary trend for Service Analyst in Glasgow

Service Analyst
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Analyst in Glasgow over the 6 months to 23 January 2022.

Salary histogram for Service Analyst in Glasgow

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Glasgow

For the 6 months to 23 January 2022, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Service Analyst in the job title.

1 14 (56.00%) Social Skills
2 13 (52.00%) Microsoft 365
3 12 (48.00%) ITIL
4 9 (36.00%) Windows
5 8 (32.00%) ADSL
5 8 (32.00%) Active Directory
6 7 (28.00%) SLA
6 7 (28.00%) Microsoft Office
6 7 (28.00%) VPN
6 7 (28.00%) CRM
6 7 (28.00%) Windows 10
7 5 (20.00%) Problem-Solving
7 5 (20.00%) MS Exchange
7 5 (20.00%) Broadband
7 5 (20.00%) Microsoft
8 4 (16.00%) CCNA
8 4 (16.00%) Cisco Certification
8 4 (16.00%) Microsoft Certification
8 4 (16.00%) Hyperion
8 4 (16.00%) Veritas
8 4 (16.00%) Finance
8 4 (16.00%) DHCP
8 4 (16.00%) DNS
8 4 (16.00%) ERP
8 4 (16.00%) SQL
8 4 (16.00%) Oracle
8 4 (16.00%) MCSA
8 4 (16.00%) Anaplan
8 4 (16.00%) Data Protection
8 4 (16.00%) Financial Modelling

Service Analyst Skill Set
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.00%) MS Exchange
Applications
1 7 (28.00%) Microsoft Office
2 2 (8.00%) Microsoft Excel
2 2 (8.00%) Microsoft PowerPoint
2 2 (8.00%) MS Visio
Business Applications
1 1 (4.00%) Remedy ITSM
Cloud Services
1 13 (52.00%) Microsoft 365
Communications & Networking
1 8 (32.00%) ADSL
2 7 (28.00%) VPN
3 5 (20.00%) Broadband
4 4 (16.00%) DHCP
4 4 (16.00%) DNS
4 4 (16.00%) TCP/IP
5 3 (12.00%) Extranet
5 3 (12.00%) Intranet
6 1 (4.00%) Ethernet
Database & Business Intelligence
1 4 (16.00%) Essbase
General
1 14 (56.00%) Social Skills
2 4 (16.00%) Analytical Skills
2 4 (16.00%) Finance
2 4 (16.00%) Marketing
2 4 (16.00%) Organisational Skills
2 4 (16.00%) Presentation Skills
3 3 (12.00%) Documentation Skills
3 3 (12.00%) Law
4 2 (8.00%) Influencing Skills
Miscellaneous
1 1 (4.00%) Driving Licence
Operating Systems
1 9 (36.00%) Windows
2 7 (28.00%) Windows 10
Processes & Methodologies
1 12 (48.00%) ITIL
2 7 (28.00%) CRM
3 5 (20.00%) Problem-Solving
4 4 (16.00%) Budgeting and Forecasting
4 4 (16.00%) Data Protection
4 4 (16.00%) Decision-Making
4 4 (16.00%) Digital Transformation Programme
4 4 (16.00%) Economics
4 4 (16.00%) ERP
4 4 (16.00%) Financial Modelling
4 4 (16.00%) Mathematics
4 4 (16.00%) Planning and Forecasting
4 4 (16.00%) Preventative Maintenance
4 4 (16.00%) Service Management
5 3 (12.00%) Asset Management
5 3 (12.00%) Knowledge Management
6 2 (8.00%) Agile Software Development
6 2 (8.00%) Coaching
6 2 (8.00%) Software Testing
6 2 (8.00%) User Acceptance Testing
Programming Languages
1 4 (16.00%) SQL
Qualifications
1 4 (16.00%) CCNA
1 4 (16.00%) Cisco Certification
1 4 (16.00%) Degree
1 4 (16.00%) MCSA
1 4 (16.00%) Microsoft Certification
2 2 (8.00%) ISTQB
2 2 (8.00%) Six Sigma Green Belt
3 1 (4.00%) ITIL Certification
Quality Assurance & Compliance
1 7 (28.00%) SLA
2 4 (16.00%) GDPR
3 2 (8.00%) QA
System Software
1 8 (32.00%) Active Directory
Systems Management
1 1 (4.00%) SCCM
Vendors
1 5 (20.00%) Microsoft
2 4 (16.00%) Anaplan
2 4 (16.00%) Hyperion
2 4 (16.00%) Oracle
2 4 (16.00%) Veritas
3 1 (4.00%) Apple
3 1 (4.00%) Cisco
3 1 (4.00%) Citrix
3 1 (4.00%) Remedy
3 1 (4.00%) SolarWinds