Service Desk Analyst Job Trends in Glasgow

Service Desk Analyst
Scotland > Glasgow

The median Service Desk Analyst salary in Glasgow is £30,000 per year, according to job vacancies posted during the 6 months leading to 7 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Aug 2026
Same period 2025 Same period 2024
Rank 60 80 184
Rank change year-on-year +20 +104 -104
Permanent jobs requiring a Service Desk Analyst 10 3 5
As % of all permanent jobs in Glasgow 0.87% 0.42% 0.18%
As % of the Job Titles category 0.92% 0.45% 0.18%
Number of salaries quoted 2 3 3
10th Percentile - £27,850 £26,050
25th Percentile - £29,125 £26,125
Median annual salary (50th Percentile) £30,000 £32,500 £27,500
Median % change year-on-year -7.69% +18.18% +19.57%
75th Percentile - £33,750 £30,500
90th Percentile - - £31,550
Scotland median annual salary £30,000 £29,250 £27,500
% change year-on-year +2.56% +6.36% +19.57%

All Permanent IT Job Roles
Glasgow

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glasgow with a recognized job title 1,087 670 2,725
% of permanent jobs with a recognized job title 94.93% 92.80% 98.16%
Number of salaries quoted 637 279 787
10th Percentile £29,750 £30,000 £32,500
25th Percentile £36,250 £35,000 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £53,000
Median % change year-on-year -9.09% +3.77% -3.64%
75th Percentile £67,086 £72,016 £67,500
90th Percentile £85,000 £85,000 £82,500
Scotland median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% -4.55%

Service Desk Analyst
Job Vacancy Trend in Glasgow

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in Glasgow.

Service Desk Analyst job vacancy trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

Salary distribution trend for Service Desk Analyst job vacancies in Glasgow.

Salary distribution trend for Service Desk Analyst job vacancies in Glasgow

Service Desk Analyst Skill Set
Top 28 Co-Occurring Skills & Capabilities in Glasgow

For the 6 months to 7 August 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Service Desk Analyst in the job title.

1 6 (60.00%) Microsoft
2 4 (40.00%) Microsoft 365
3 3 (30.00%) Active Directory
3 3 (30.00%) Incident Management
3 3 (30.00%) ITIL
3 3 (30.00%) Windows
3 3 (30.00%) Windows 10
4 2 (20.00%) Citrix
4 2 (20.00%) Customer Service
4 2 (20.00%) Microsoft Intune
4 2 (20.00%) Mobile Device Management
4 2 (20.00%) VPN
4 2 (20.00%) Windows Server
5 1 (10.00%) Agile
5 1 (10.00%) Azure
5 1 (10.00%) Cloud Computing
5 1 (10.00%) Coaching
5 1 (10.00%) Creative Thinking
5 1 (10.00%) Mentoring
5 1 (10.00%) Microsoft Office
5 1 (10.00%) Mimecast
5 1 (10.00%) Problem-Solving
5 1 (10.00%) SCCM
5 1 (10.00%) Service Delivery
5 1 (10.00%) ServiceNow
5 1 (10.00%) SharePoint
5 1 (10.00%) Sophos
5 1 (10.00%) Workflow

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in Glasgow by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (10.00%) SharePoint
Applications
1 1 (10.00%) Microsoft Office
Cloud Services
1 4 (40.00%) Microsoft 365
2 1 (10.00%) Azure
2 1 (10.00%) Cloud Computing
2 1 (10.00%) Mimecast
Communications & Networking
1 2 (20.00%) VPN
General
1 3 (30.00%) Finance
2 1 (10.00%) Social Skills
Miscellaneous
1 1 (10.00%) Onboarding
Operating Systems
1 3 (30.00%) Windows
1 3 (30.00%) Windows 10
2 2 (20.00%) Windows Server
Processes & Methodologies
1 3 (30.00%) Incident Management
1 3 (30.00%) ITIL
2 2 (20.00%) Customer Service
2 2 (20.00%) Mobile Device Management
3 1 (10.00%) Agile
3 1 (10.00%) Coaching
3 1 (10.00%) Creative Thinking
3 1 (10.00%) Mentoring
3 1 (10.00%) Problem-Solving
3 1 (10.00%) Service Delivery
3 1 (10.00%) Workflow
System Software
1 3 (30.00%) Active Directory
Systems Management
1 2 (20.00%) Microsoft Intune
2 1 (10.00%) SCCM
Vendors
1 6 (60.00%) Microsoft
2 2 (20.00%) Citrix
3 1 (10.00%) ServiceNow
3 1 (10.00%) Sophos