Period
to

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in Glasgow during the 6 months to 25 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Scotland > Glasgow
6 months to
25 May 2022
Same period 2021 Same period 2020
Rank 94 - 94
Rank change year-on-year - - +30
Permanent jobs requiring a Service Desk Analyst 31 0 10
As % of all permanent jobs advertised in Glasgow 1.93% - 0.86%
As % of the Job Titles category 2.04% - 0.90%
Number of salaries quoted 20 0 4
10th Percentile - - -
25th Percentile £21,250 - £19,000
Median annual salary (50th Percentile) £22,500 - £20,000
Median % change year-on-year - - -5.88%
75th Percentile £24,313 - £21,125
90th Percentile £25,175 - £21,350
Scotland median annual salary £22,250 £20,000 £20,000
% change year-on-year +11.25% - -14.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Glasgow
Permanent vacancies in Glasgow with a recognized job title 1,522 1,211 1,116
% of permanent IT jobs with a recognized job title 94.89% 93.73% 95.63%
Number of salaries quoted 854 857 793
10th Percentile £28,750 £31,500 £31,250
25th Percentile £37,500 £37,500 £37,500
Median annual salary (50th Percentile) £48,150 £45,000 £45,000
Median % change year-on-year +7.00% - -
75th Percentile £62,500 £58,750 £55,000
90th Percentile £72,500 £70,000 £62,500
Scotland median annual salary £52,500 £47,500 £45,000
% change year-on-year +10.53% +5.56% -

Service Desk Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Desk Analyst in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Desk Analyst in Glasgow.

Salary trend for Service Desk Analyst in Glasgow

Service Desk Analyst
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Desk Analyst in Glasgow over the 6 months to 25 May 2022.

Salary histogram for Service Desk Analyst in Glasgow

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Glasgow

For the 6 months to 25 May 2022, Service Desk Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Service Desk Analyst in the job title.

1 19 (61.29%) Microsoft 365
2 15 (48.39%) Windows
3 14 (45.16%) Active Directory
4 12 (38.71%) Windows 10
5 11 (35.48%) SLA
5 11 (35.48%) Microsoft
6 9 (29.03%) ITIL
6 9 (29.03%) Driving Licence
7 8 (25.81%) Problem-Solving
8 6 (19.35%) VPN
9 5 (16.13%) Microsoft Office
9 5 (16.13%) ADSL
9 5 (16.13%) Social Skills
10 4 (12.90%) Mobile Device Management
10 4 (12.90%) Windows 7
10 4 (12.90%) Azure
10 4 (12.90%) Citrix
10 4 (12.90%) Service Management
10 4 (12.90%) Workflow
10 4 (12.90%) ITSM
10 4 (12.90%) Incident Management
11 3 (9.68%) Knowledge Management
11 3 (9.68%) Asset Management
11 3 (9.68%) Law
11 3 (9.68%) Change Management
11 3 (9.68%) Intranet
11 3 (9.68%) Extranet
11 3 (9.68%) Broadband
11 3 (9.68%) CRM
11 3 (9.68%) SC Cleared

Service Desk Analyst Skill Set
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (16.13%) Microsoft Office
Cloud Services
1 19 (61.29%) Microsoft 365
2 4 (12.90%) Azure
Communications & Networking
1 6 (19.35%) VPN
2 5 (16.13%) ADSL
3 3 (9.68%) Broadband
3 3 (9.68%) Extranet
3 3 (9.68%) Intranet
4 1 (3.23%) LAN
4 1 (3.23%) Softphone
4 1 (3.23%) WAN
4 1 (3.23%) Wi-Fi
General
1 5 (16.13%) Social Skills
2 3 (9.68%) Documentation Skills
2 3 (9.68%) Law
3 1 (3.23%) Analytical Skills
3 1 (3.23%) Billing
3 1 (3.23%) Legal
3 1 (3.23%) Public Sector
Miscellaneous
1 9 (29.03%) Driving Licence
2 1 (3.23%) Video Conferencing
Operating Systems
1 15 (48.39%) Windows
2 12 (38.71%) Windows 10
3 4 (12.90%) Windows 7
Processes & Methodologies
1 9 (29.03%) ITIL
2 8 (25.81%) Problem-Solving
3 4 (12.90%) Incident Management
3 4 (12.90%) ITSM
3 4 (12.90%) Mobile Device Management
3 4 (12.90%) Service Management
3 4 (12.90%) Workflow
4 3 (9.68%) Asset Management
4 3 (9.68%) Change Management
4 3 (9.68%) CRM
4 3 (9.68%) Knowledge Management
4 3 (9.68%) Major Incident Management
4 3 (9.68%) Proactive Monitoring
5 2 (6.45%) Logistics
6 1 (3.23%) Creative Problem-Solving
Qualifications
1 3 (9.68%) BPSS Clearance
1 3 (9.68%) SC Cleared
1 3 (9.68%) Security Cleared
Quality Assurance & Compliance
1 11 (35.48%) SLA
System Software
1 14 (45.16%) Active Directory
Vendors
1 11 (35.48%) Microsoft
2 4 (12.90%) Citrix