Period
to 21 November 2017

The median annual salary for a Service Desk Analyst was £18,250 in advertised job vacancies in Scotland during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK > Scotland
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 221 206 218
Rank change year-on-year -15 +12 -32
Permanent jobs requiring a Service Desk Analyst 13 9 27
As % of all permanent IT jobs advertised in Scotland 0.23% 0.17% 0.42%
As % of the Job Titles category 0.24% 0.18% 0.44%
Number of salaries quoted 10 6 21
Scotland median annual salary £18,250 £22,750 £25,000
Median salary % change year-on-year -19.78% -9.00% -
10th Percentile £16,250 £17,750 £15,625
90th Percentile £23,150 £25,268 £29,000
UK median annual salary £23,500 £23,500 £23,000
% change year-on-year - +2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5451 4962 6098
% of permanent IT jobs with a recognized job title 96.22% 95.92% 95.31%
Number of salaries quoted 3491 3083 3922
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £27,500 £27,000 £27,500
90th Percentile £65,000 £65,000 £63,750
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Scotland.

Salary trend for Service Desk Analyst in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -9 8 £18,000 -23.81% 1
Edinburgh -18 2 - -
Dundee - 1 £18,500 - 1
Stirling - 1 £23,000 -
South Lanarkshire - 1 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 21 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 11 (84.62%) Active Directory
2 9 (69.23%) Windows
3 8 (61.54%) Microsoft Office
3 8 (61.54%) Microsoft
4 5 (38.46%) Windows 8
5 4 (30.77%) Citrix
6 3 (23.08%) SLA
6 3 (23.08%) Android
6 3 (23.08%) MS Exchange
6 3 (23.08%) VoIP
6 3 (23.08%) Degree
7 2 (15.38%) Office 365
7 2 (15.38%) ITIL
7 2 (15.38%) MCP
7 2 (15.38%) HND
7 2 (15.38%) Finance
8 1 (7.69%) VMware
8 1 (7.69%) Smartphone
8 1 (7.69%) DameWare
8 1 (7.69%) Telecoms
8 1 (7.69%) Windows 7
8 1 (7.69%) Microsoft Azure
8 1 (7.69%) ITIL V3
8 1 (7.69%) ITIL Certification
8 1 (7.69%) Lotus
8 1 (7.69%) Unix
8 1 (7.69%) Linux
8 1 (7.69%) IBM Notes
8 1 (7.69%) Apache
8 1 (7.69%) Windows XP

Service Desk Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) MS Exchange
2 1 (7.69%) Apache
2 1 (7.69%) IBM Notes
2 1 (7.69%) IIS
Applications
1 8 (61.54%) Microsoft Office
Cloud Services
1 2 (15.38%) Office 365
2 1 (7.69%) Microsoft Azure
Communications & Networking
1 3 (23.08%) VoIP
2 1 (7.69%) ADSL
2 1 (7.69%) DHCP
2 1 (7.69%) DNS
2 1 (7.69%) Remote Desktop
2 1 (7.69%) TCP/IP
2 1 (7.69%) VPN
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 2 (15.38%) Finance
2 1 (7.69%) Telecoms
Miscellaneous
1 1 (7.69%) Analytical Skills
1 1 (7.69%) Smartphone
Operating Systems
1 9 (69.23%) Windows
2 5 (38.46%) Windows 8
3 3 (23.08%) Android
4 1 (7.69%) Linux
4 1 (7.69%) Unix
4 1 (7.69%) Windows 10
4 1 (7.69%) Windows 7
4 1 (7.69%) Windows XP
Processes & Methodologies
1 2 (15.38%) ITIL
2 1 (7.69%) Hardware Maintenance
2 1 (7.69%) ITIL V3
2 1 (7.69%) Service Desk Management
Qualifications
1 3 (23.08%) Degree
2 2 (15.38%) HND
2 2 (15.38%) MCP
3 1 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 3 (23.08%) SLA
System Software
1 11 (84.62%) Active Directory
Systems Management
1 1 (7.69%) DameWare
Vendors
1 8 (61.54%) Microsoft
2 4 (30.77%) Citrix
3 1 (7.69%) Lotus
3 1 (7.69%) VMware