Period
to 15 August 2018

The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in Scotland during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK > Scotland
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 189 213 229
Rank change year-on-year +24 +16 -6
Permanent jobs requiring a Service Desk Analyst 36 7 13
As % of all permanent IT jobs advertised in Scotland 0.66% 0.13% 0.23%
As % of the Job Titles category 0.69% 0.14% 0.24%
Number of salaries quoted 18 5 10
Scotland median annual salary £23,000 £18,000 £23,250
Median salary % change year-on-year +27.78% -22.58% +1.09%
10th Percentile £20,875 £18,000 £19,725
90th Percentile £27,425 £24,650 £26,238
UK median annual salary £23,000 £23,500 £24,000
% change year-on-year -2.13% -2.08% +0.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,234 5,092 5,471
% of permanent IT jobs with a recognized job title 95.79% 95.46% 95.83%
Number of salaries quoted 3,514 3,165 3,302
Scotland median annual salary £45,000 £42,500 £44,000
Median salary % change year-on-year +5.88% -3.41% +3.53%
10th Percentile £28,729 £27,500 £26,250
90th Percentile £69,375 £67,500 £65,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Scotland.

Salary trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Desk Analyst in Scotland over the 6 months to 15 August 2018.

Salary histogram for Service Desk Analyst in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +3 23 £22,750 +26.39% 2
Edinburgh +6 8 £23,250 - 3
Dundee +10 2 £30,000 - 1
Stirling - 1 £23,000 -
Inverclyde - 1 £23,000 -
East Ayrshire - 1 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 15 August 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 22 (61.11%) Active Directory
2 20 (55.56%) Microsoft Office
3 19 (52.78%) ITIL
4 10 (27.78%) Windows
5 9 (25.00%) Microsoft
6 8 (22.22%) Finance
7 7 (19.44%) ITIL Certification
8 6 (16.67%) Service Management
8 6 (16.67%) Handset
9 5 (13.89%) Windows 7
9 5 (13.89%) SLA
9 5 (13.89%) VPN
9 5 (13.89%) Analytical Skills
9 5 (13.89%) Self-Motivation
9 5 (13.89%) Problem-Solving
10 4 (11.11%) Office 365
10 4 (11.11%) ITSM
11 3 (8.33%) Service Delivery
11 3 (8.33%) Broadband
11 3 (8.33%) IBM Notes
11 3 (8.33%) Cognizant
11 3 (8.33%) Lotus
11 3 (8.33%) Internet
11 3 (8.33%) Blackberry
11 3 (8.33%) Adobe
11 3 (8.33%) ServiceNow
11 3 (8.33%) ITIL Foundation Certificate
11 3 (8.33%) Wireless
12 2 (5.56%) Antivirus Management
12 2 (5.56%) BPSS Clearance

Service Desk Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.33%) IBM Notes
Applications
1 20 (55.56%) Microsoft Office
2 2 (5.56%) Microsoft Excel
2 2 (5.56%) Microsoft PowerPoint
Cloud Services
1 4 (11.11%) Office 365
2 2 (5.56%) Amazon AWS
2 2 (5.56%) Google Cloud Platform
2 2 (5.56%) Microsoft Azure
Communications & Networking
1 5 (13.89%) VPN
2 3 (8.33%) Broadband
2 3 (8.33%) Internet
2 3 (8.33%) Wireless
3 2 (5.56%) ADSL
3 2 (5.56%) Extranet
3 2 (5.56%) Intranet
4 1 (2.78%) 3G
4 1 (2.78%) DHCP
4 1 (2.78%) DNS
4 1 (2.78%) NAS
4 1 (2.78%) Remote Desktop
4 1 (2.78%) TCP/IP
General
1 8 (22.22%) Finance
2 2 (5.56%) French Language
2 2 (5.56%) German Language
2 2 (5.56%) Italian Language
2 2 (5.56%) Mandarin Language
2 2 (5.56%) Spanish Language
3 1 (2.78%) Law
3 1 (2.78%) Legal
Miscellaneous
1 6 (16.67%) Handset
2 5 (13.89%) Analytical Skills
2 5 (13.89%) Self-Motivation
3 3 (8.33%) Blackberry
4 2 (5.56%) Management Information System
4 2 (5.56%) Replication
4 2 (5.56%) Smartphone
Operating Systems
1 10 (27.78%) Windows
2 5 (13.89%) Windows 7
3 2 (5.56%) Windows 8
4 1 (2.78%) Windows 10
4 1 (2.78%) Windows Server
4 1 (2.78%) Windows Server 2003
4 1 (2.78%) Windows XP
Processes & Methodologies
1 19 (52.78%) ITIL
2 6 (16.67%) Service Management
3 5 (13.89%) Problem-Solving
4 4 (11.11%) ITSM
5 3 (8.33%) Service Delivery
6 2 (5.56%) Antivirus Management
6 2 (5.56%) Case Management
6 2 (5.56%) Incident Management
6 2 (5.56%) ITIL V3
6 2 (5.56%) Mobile Device Management
6 2 (5.56%) Stakeholder Engagement
7 1 (2.78%) Asset Management
7 1 (2.78%) Chat Support
7 1 (2.78%) Coaching
7 1 (2.78%) Content Management
7 1 (2.78%) Continuous Improvement
7 1 (2.78%) Document Management
7 1 (2.78%) Knowledge Management
7 1 (2.78%) Mathematics
7 1 (2.78%) Problem Management
Programming Languages
1 1 (2.78%) SQL
Qualifications
1 7 (19.44%) ITIL Certification
2 3 (8.33%) ITIL Foundation Certificate
3 2 (5.56%) A+ Certification
3 2 (5.56%) BPSS Clearance
3 2 (5.56%) Degree
3 2 (5.56%) MCP
3 2 (5.56%) MCSE
3 2 (5.56%) Microsoft Certification
4 1 (2.78%) HNC
4 1 (2.78%) HND
Quality Assurance & Compliance
1 5 (13.89%) SLA
2 2 (5.56%) GCP
3 1 (2.78%) Disclosure Scotland
System Software
1 22 (61.11%) Active Directory
2 1 (2.78%) XenApp
Vendors
1 9 (25.00%) Microsoft
2 3 (8.33%) Adobe
2 3 (8.33%) Cognizant
2 3 (8.33%) Lotus
2 3 (8.33%) ServiceNow
3 2 (5.56%) Capita
4 1 (2.78%) Avaya
4 1 (2.78%) Citrix
4 1 (2.78%) iManage
4 1 (2.78%) Sun