Period
to 22 October 2018

The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in Scotland during the 6 months to 22 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK > Scotland
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 190 220 206
Rank change year-on-year +30 -14 +6
Permanent jobs requiring a Service Desk Analyst 40 11 12
As % of all permanent IT jobs advertised in Scotland 0.74% 0.20% 0.23%
As % of the Job Titles category 0.78% 0.21% 0.24%
Number of salaries quoted 22 8 9
Scotland median annual salary £23,000 £19,000 £23,000
Median salary % change year-on-year +21.05% -17.39% -8.00%
10th Percentile £21,250 £18,000 £18,050
90th Percentile £26,538 £24,875 £26,125
UK median annual salary £23,000 £23,500 £24,000
% change year-on-year -2.13% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,152 5,301 5,051
% of permanent IT jobs with a recognized job title 95.57% 95.79% 96.26%
Number of salaries quoted 3,387 3,383 3,069
Scotland median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £28,750 £28,000 £26,250
90th Percentile £69,525 £65,000 £65,000
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Scotland.

Salary trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Desk Analyst in Scotland over the 6 months to 22 October 2018.

Salary histogram for Service Desk Analyst in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +19 31 £23,000 +21.05% 3
Edinburgh +8 4 £22,500 - 1
Dundee +17 2 £30,000 -
Stirling +2 1 £23,000 -
South Lanarkshire - 1 £19,000 -
Aberdeen - 1 £24,500 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 22 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 32 (80.00%) Active Directory
2 28 (70.00%) Microsoft Office
3 22 (55.00%) ITIL
4 13 (32.50%) Windows
5 10 (25.00%) VPN
5 10 (25.00%) Microsoft
5 10 (25.00%) Analytical Skills
6 9 (22.50%) ITIL Certification
6 9 (22.50%) Handset
7 8 (20.00%) Service Delivery
7 8 (20.00%) Wireless
7 8 (20.00%) Cognizant
7 8 (20.00%) Lotus
7 8 (20.00%) Adobe
7 8 (20.00%) IBM Notes
7 8 (20.00%) ServiceNow
7 8 (20.00%) Windows 7
8 6 (15.00%) SLA
9 5 (12.50%) Service Management
9 5 (12.50%) Finance
10 4 (10.00%) ITIL Foundation Certificate
10 4 (10.00%) Microsoft PowerPoint
10 4 (10.00%) Incident Management
10 4 (10.00%) Office 365
10 4 (10.00%) ITSM
10 4 (10.00%) Microsoft Excel
11 3 (7.50%) CRM
11 3 (7.50%) ADSL
11 3 (7.50%) Broadband
11 3 (7.50%) Windows Server 2003

Service Desk Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (20.00%) IBM Notes
2 1 (2.50%) SharePoint
Applications
1 28 (70.00%) Microsoft Office
2 4 (10.00%) Microsoft Excel
2 4 (10.00%) Microsoft PowerPoint
Cloud Services
1 4 (10.00%) Office 365
2 2 (5.00%) Amazon AWS
2 2 (5.00%) Google Cloud Platform
2 2 (5.00%) Microsoft Azure
Communications & Networking
1 10 (25.00%) VPN
2 8 (20.00%) Wireless
3 3 (7.50%) ADSL
3 3 (7.50%) Broadband
4 2 (5.00%) Extranet
4 2 (5.00%) Intranet
5 1 (2.50%) 3G
5 1 (2.50%) DHCP
5 1 (2.50%) DNS
5 1 (2.50%) Ethernet
5 1 (2.50%) Internet
5 1 (2.50%) TCP/IP
5 1 (2.50%) VoIP
General
1 5 (12.50%) Finance
2 2 (5.00%) French Language
2 2 (5.00%) German Language
2 2 (5.00%) Italian Language
2 2 (5.00%) Mandarin Language
2 2 (5.00%) Spanish Language
3 1 (2.50%) Law
Miscellaneous
1 10 (25.00%) Analytical Skills
2 9 (22.50%) Handset
3 3 (7.50%) Management Information System
3 3 (7.50%) Self-Motivation
4 2 (5.00%) Blackberry
5 1 (2.50%) AS400
5 1 (2.50%) Computer Science
Operating Systems
1 13 (32.50%) Windows
2 8 (20.00%) Windows 7
3 3 (7.50%) Windows 10
3 3 (7.50%) Windows Server 2003
4 2 (5.00%) Windows 8
4 2 (5.00%) Windows XP
5 1 (2.50%) Mac OS
Processes & Methodologies
1 22 (55.00%) ITIL
2 8 (20.00%) Service Delivery
3 5 (12.50%) Service Management
4 4 (10.00%) Incident Management
4 4 (10.00%) ITSM
5 3 (7.50%) Asset Management
5 3 (7.50%) CRM
6 2 (5.00%) Antivirus Management
6 2 (5.00%) Case Management
6 2 (5.00%) Content Management
6 2 (5.00%) Document Management
6 2 (5.00%) ITIL V3
6 2 (5.00%) Mobile Device Management
6 2 (5.00%) Problem Management
6 2 (5.00%) Problem-Solving
7 1 (2.50%) Change Management
7 1 (2.50%) Chat Support
7 1 (2.50%) Coaching
7 1 (2.50%) Continuous Improvement
7 1 (2.50%) Network Monitoring
Qualifications
1 9 (22.50%) ITIL Certification
2 4 (10.00%) ITIL Foundation Certificate
3 2 (5.00%) A+ Certification
3 2 (5.00%) BPSS Clearance
3 2 (5.00%) MCP
3 2 (5.00%) MCSE
3 2 (5.00%) Microsoft Certification
4 1 (2.50%) CCNA
4 1 (2.50%) Cisco Certification
4 1 (2.50%) HNC
4 1 (2.50%) Network+ Certification
Quality Assurance & Compliance
1 6 (15.00%) SLA
2 1 (2.50%) Disclosure Scotland
System Software
1 32 (80.00%) Active Directory
Systems Management
1 1 (2.50%) SCCM
Vendors
1 10 (25.00%) Microsoft
2 8 (20.00%) Adobe
2 8 (20.00%) Cognizant
2 8 (20.00%) Lotus
2 8 (20.00%) ServiceNow
3 2 (5.00%) iManage
4 1 (2.50%) BMC
4 1 (2.50%) Cisco
4 1 (2.50%) Citrix
4 1 (2.50%) HP
4 1 (2.50%) MobileIron
4 1 (2.50%) SolarWinds