The median annual salary for a Service Desk Analyst was £18,000 in advertised job vacancies in Scotland during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK / Scotland
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 151 153 155
Rank change year-on-year +2 +2  
Permanent jobs requiring a Service Desk Analyst 6 9 11
As % of all permanent IT jobs advertised in Scotland 0.22% 0.31% 0.35%
As % of the Job Titles category 0.24% 0.33% 0.37%
Number of salaries quoted 4 8 11
Median salary £18,000 £23,000 £25,000
Median salary % change year-on-year -21.73% -8.00%  
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Scotland. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Scotland
Permanent job vacancies with a job title containing a recognized job role 2552 2769 2967
As % of all permanent IT job vacancies advertised in Scotland 94.03% 96.62% 95.19%
Number of salaries quoted 1640 1596 1883
Median salary £43,000 £43,000 £42,500
Median salary % change year-on-year - +1.17%  
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £61,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Scotland.

Salary trend for Service Desk Analyst in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +2 4 £18,000 -23.40% 1
Edinburgh -5 1 - - 1
Dundee - 1 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 27 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 6 (85.71%) Windows
2 4 (57.14%) Active Directory
2 4 (57.14%) Windows 8
3 3 (42.86%) Android
3 3 (42.86%) Citrix
3 3 (42.86%) MS Exchange
3 3 (42.86%) VoIP
3 3 (42.86%) Microsoft Office
3 3 (42.86%) Degree
3 3 (42.86%) Microsoft
4 2 (28.57%) SLA
5 1 (14.29%) Cisco
5 1 (14.29%) Apple
5 1 (14.29%) Unix
5 1 (14.29%) SQL Server
5 1 (14.29%) IIS
5 1 (14.29%) Linux
5 1 (14.29%) Apache
5 1 (14.29%) CRM
5 1 (14.29%) SharePoint
5 1 (14.29%) ERP
5 1 (14.29%) iPhone
5 1 (14.29%) Hyper-V
5 1 (14.29%) Windows 7
5 1 (14.29%) SharePoint 2010
5 1 (14.29%) Ticket Management
5 1 (14.29%) Windows Server
5 1 (14.29%) Virtual Desktop
5 1 (14.29%) VMware Infrastructure
5 1 (14.29%) Finance

Service Desk Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) MS Exchange
2 1 (14.29%) Apache
2 1 (14.29%) IIS
2 1 (14.29%) SharePoint
2 1 (14.29%) SharePoint 2010
Applications
1 3 (42.86%) Microsoft Office
Communications & Networking
1 3 (42.86%) VoIP
Database & Business Intelligence
1 1 (14.29%) SQL Server
General
1 1 (14.29%) Finance
1 1 (14.29%) Retail
Miscellaneous
1 1 (14.29%) iPhone
Operating Systems
1 6 (85.71%) Windows
2 4 (57.14%) Windows 8
3 3 (42.86%) Android
4 1 (14.29%) Linux
4 1 (14.29%) Unix
4 1 (14.29%) Windows 7
4 1 (14.29%) Windows Server
Processes & Methodologies
1 1 (14.29%) CRM
1 1 (14.29%) ERP
1 1 (14.29%) Ticket Management
Qualifications
1 3 (42.86%) Degree
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 4 (57.14%) Active Directory
2 1 (14.29%) Hyper-V
2 1 (14.29%) Virtual Desktop
2 1 (14.29%) VMware Infrastructure
Vendors
1 3 (42.86%) Citrix
1 3 (42.86%) Microsoft
2 1 (14.29%) Apple
2 1 (14.29%) Cisco
2 1 (14.29%) VMware
Glasgow, Lanarkshire
FT Select
Salary: Up to £20,000 per annum + up to 10% bonus and benefits
Posted: 9 hours ago
Edinburgh, Midlothian
Computershare Investor Services
Salary: Up to £19,500 per annum
Posted: Yesterday