Period
to

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 3 July 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
Scotland > Glasgow
6 months to
3 Jul 2022
Same period 2021 Same period 2020
Rank 73 64 79
Rank change year-on-year -9 +15 +8
Permanent jobs citing Service Delivery 49 49 17
As % of all permanent jobs advertised in Glasgow 2.78% 3.43% 1.67%
As % of the Processes & Methodologies category 2.96% 3.73% 1.76%
Number of salaries quoted 25 17 6
10th Percentile £29,625 £28,950 £41,053
25th Percentile £35,000 £41,500 £44,606
Median annual salary (50th Percentile) £39,322 £55,000 £52,303
Median % change year-on-year -28.51% +5.16% -6.60%
75th Percentile £47,750 £65,000 £81,250
90th Percentile £68,195 - £101,250
Scotland median annual salary £45,000 £52,500 £42,500
% change year-on-year -14.29% +23.53% +4.62%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,654 1,313 965
As % of all permanent IT jobs advertised in Glasgow 93.98% 91.82% 94.52%
Number of salaries quoted 816 878 669
10th Percentile £31,000 £32,500 £31,250
25th Percentile £38,250 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £47,500 £45,000
Median % change year-on-year +5.26% +5.56% -
75th Percentile £65,000 £60,000 £55,000
90th Percentile £77,500 £72,500 £62,500
Scotland median annual salary £55,000 £48,000 £47,500
% change year-on-year +14.58% +1.05% +5.56%

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Delivery in Glasgow over the 6 months to 3 July 2022.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 3 July 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 20 (40.82%) Social Skills
2 15 (30.61%) Line Management
2 15 (30.61%) Security Cleared
3 14 (28.57%) SLA
4 13 (26.53%) Local Government
4 13 (26.53%) Problem-Solving
5 10 (20.41%) Project Management
6 9 (18.37%) Finance
6 9 (18.37%) Infrastructure Engineering
6 9 (18.37%) Mentoring
7 8 (16.33%) Architectural Design
7 8 (16.33%) Cisco Certification
7 8 (16.33%) Cisco
7 8 (16.33%) Microsoft
7 8 (16.33%) CCNA
7 8 (16.33%) ITIL
7 8 (16.33%) Windows
7 8 (16.33%) Performance Management
8 7 (14.29%) Azure
8 7 (14.29%) SC Cleared
8 7 (14.29%) CCNP
8 7 (14.29%) Change Management
8 7 (14.29%) Continuous Improvement
9 6 (12.24%) Root Cause Analysis
9 6 (12.24%) Vulnerability Management
9 6 (12.24%) Analytics
9 6 (12.24%) Analytical Skills
9 6 (12.24%) High Availability
9 6 (12.24%) Technology Roadmap
9 6 (12.24%) Decision-Making

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.12%) Tomcat
2 2 (4.08%) IIS
3 1 (2.04%) SharePoint
Applications
1 6 (12.24%) Microsoft Office
2 2 (4.08%) MS Visio
3 1 (2.04%) Microsoft Excel
3 1 (2.04%) Microsoft PowerPoint
3 1 (2.04%) Microsoft Project
Business Applications
1 1 (2.04%) Remedy ITSM
Cloud Services
1 7 (14.29%) Azure
2 3 (6.12%) AWS
2 3 (6.12%) Microsoft 365
2 3 (6.12%) SaaS
3 2 (4.08%) Azure Functions
3 2 (4.08%) Azure Storage
3 2 (4.08%) Cloud Computing
3 2 (4.08%) Serverless
4 1 (2.04%) Amazon EC2
4 1 (2.04%) Amazon S3
4 1 (2.04%) Azure DevOps
4 1 (2.04%) Route 53
4 1 (2.04%) Virtual Private Cloud
Communications & Networking
1 6 (12.24%) SNMP
2 2 (4.08%) DHCP
2 2 (4.08%) DNS
2 2 (4.08%) Fibre Channel
2 2 (4.08%) iSCSI
2 2 (4.08%) LAN
2 2 (4.08%) Remote Desktop
2 2 (4.08%) SAN
2 2 (4.08%) Wireless
3 1 (2.04%) BGP
3 1 (2.04%) Cisco ASA
3 1 (2.04%) Cisco Firepower
3 1 (2.04%) Cisco ISE
3 1 (2.04%) Cisco Nexus
3 1 (2.04%) EIGRP
3 1 (2.04%) IPsec
3 1 (2.04%) Network Security
3 1 (2.04%) Softphone
3 1 (2.04%) Unified Communications
3 1 (2.04%) Wi-Fi
Database & Business Intelligence
1 4 (8.16%) SQL Server
2 3 (6.12%) Oracle Database
3 1 (2.04%) Amazon RDS
3 1 (2.04%) Data Warehouse
Development Applications
1 1 (2.04%) Jenkins
General
1 20 (40.82%) Social Skills
2 13 (26.53%) Local Government
3 9 (18.37%) Finance
4 6 (12.24%) Analytical Skills
5 4 (8.16%) Public Sector
6 3 (6.12%) Inclusion and Diversity
6 3 (6.12%) Law
6 3 (6.12%) Presentation Skills
7 2 (4.08%) Police
8 1 (2.04%) Influencing Skills
8 1 (2.04%) Legal
8 1 (2.04%) Social Housing
Job Titles
1 9 (18.37%) Applications Support
2 6 (12.24%) Analyst
2 6 (12.24%) Infrastructure Engineer
2 6 (12.24%) Network Operations Team Leader
2 6 (12.24%) Network Team Leader
2 6 (12.24%) Operations Team Leader
2 6 (12.24%) Senior Infrastructure Engineer
2 6 (12.24%) Team Leader
3 5 (10.20%) Graduate
3 5 (10.20%) Support Analyst
4 3 (6.12%) Coordinator
4 3 (6.12%) DBA
4 3 (6.12%) Junior
4 3 (6.12%) Junior Applications Support
4 3 (6.12%) Oracle DBA
4 3 (6.12%) Oracle Infrastructure Engineer
4 3 (6.12%) Senior DBA
4 3 (6.12%) Senior Oracle DBA
4 3 (6.12%) Systems Support
4 3 (6.12%) Web Applications Support
Libraries, Frameworks & Software Standards
1 2 (4.08%) Software Packaging
Miscellaneous
1 5 (10.20%) e-Learning
2 3 (6.12%) e-Health
3 2 (4.08%) Management Information System
3 2 (4.08%) Self-Motivation
3 2 (4.08%) Virtual Team
4 1 (2.04%) CMDB
4 1 (2.04%) Greenfield Project
4 1 (2.04%) IoT
4 1 (2.04%) Video Conferencing
Operating Systems
1 8 (16.33%) Windows
2 4 (8.16%) Windows Server
3 3 (6.12%) Linux
3 3 (6.12%) SUSE Linux Enterprise Server
3 3 (6.12%) Ubuntu
4 2 (4.08%) Windows Server 2012
Processes & Methodologies
1 15 (30.61%) Line Management
2 13 (26.53%) Problem-Solving
3 10 (20.41%) Project Management
4 9 (18.37%) Infrastructure Engineering
4 9 (18.37%) Mentoring
5 8 (16.33%) Architectural Design
5 8 (16.33%) ITIL
5 8 (16.33%) Performance Management
6 7 (14.29%) Change Management
6 7 (14.29%) Continuous Improvement
7 6 (12.24%) Analytics
7 6 (12.24%) Conflict Management
7 6 (12.24%) CRM
7 6 (12.24%) Decision-Making
7 6 (12.24%) Fault Management
7 6 (12.24%) High Availability
7 6 (12.24%) Network Management
7 6 (12.24%) Root Cause Analysis
7 6 (12.24%) Technology Roadmap
7 6 (12.24%) Vulnerability Management
Programming Languages
1 5 (10.20%) PowerShell
2 3 (6.12%) VB
3 2 (4.08%) SQL
3 2 (4.08%) T-SQL
Qualifications
1 15 (30.61%) Security Cleared
2 8 (16.33%) CCNA
2 8 (16.33%) Cisco Certification
3 7 (14.29%) CCNP
3 7 (14.29%) SC Cleared
4 5 (10.20%) Degree
5 4 (8.16%) HND
Quality Assurance & Compliance
1 14 (28.57%) SLA
2 4 (8.16%) QA
3 2 (4.08%) GDPR
4 1 (2.04%) Data Quality
System Software
1 5 (10.20%) Active Directory
2 2 (4.08%) VMware Workstation
2 2 (4.08%) vSphere
3 1 (2.04%) Virtual Machines
Systems Management
1 2 (4.08%) Terraform
1 2 (4.08%) WMI
2 1 (2.04%) Kubernetes
Vendors
1 8 (16.33%) Cisco
1 8 (16.33%) Microsoft
2 6 (12.24%) Aruba
2 6 (12.24%) HP
3 3 (6.12%) Oracle
4 2 (4.08%) Hitachi
4 2 (4.08%) Mitel
4 2 (4.08%) Veeam
4 2 (4.08%) VMware
5 1 (2.04%) BMC
5 1 (2.04%) F5
5 1 (2.04%) Meraki
5 1 (2.04%) Remedy
5 1 (2.04%) SolarWinds