Period
to 25 January 2022

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 January 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
Scotland > Glasgow
6 months to
25 Jan 2022
Same period 2021 Same period 2020
Rank 63 79 69
Rank change year-on-year +16 -10 +22
Permanent jobs citing Service Delivery 53 17 59
As % of all permanent jobs advertised in Glasgow 3.36% 1.74% 3.73%
As % of the Processes & Methodologies category 3.65% 1.84% 3.93%
Number of salaries quoted 18 11 42
10th Percentile £33,000 £25,500 £33,081
25th Percentile £36,188 £33,125 £35,438
Median annual salary (50th Percentile) £40,192 £50,000 £42,420
Median % change year-on-year -19.62% +17.87% -7.78%
75th Percentile £60,000 £67,500 £54,435
90th Percentile £67,950 £87,500 £61,241
Scotland median annual salary £38,959 £41,250 £42,500
% change year-on-year -5.55% -2.94% -5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,454 923 1,503
As % of all permanent IT jobs advertised in Glasgow 92.26% 94.38% 95.13%
Number of salaries quoted 900 653 1,079
10th Percentile £33,000 £32,500 £31,250
25th Percentile £40,000 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £47,500 £45,000
Median % change year-on-year +5.26% +5.56% -2.17%
75th Percentile £65,000 £61,250 £55,000
90th Percentile £78,300 £71,250 £62,500
Scotland median annual salary £50,000 £47,575 £45,000
% change year-on-year +5.10% +5.72% -

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Delivery in Glasgow over the 6 months to 25 January 2022.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 25 January 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 22 (41.51%) Microsoft
2 21 (39.62%) Project Management
3 17 (32.08%) Social Skills
4 16 (30.19%) Project Delivery
4 16 (30.19%) Microsoft Excel
4 16 (30.19%) Microsoft PowerPoint
5 15 (28.30%) Line Management
5 15 (28.30%) Cisco
6 13 (24.53%) SLA
7 12 (22.64%) Retail
7 12 (22.64%) Facilities Management
8 11 (20.75%) Microsoft 365
9 10 (18.87%) QMS
9 10 (18.87%) Quality Management
9 10 (18.87%) Wireless
9 10 (18.87%) Windows
10 9 (16.98%) ITIL
10 9 (16.98%) Workflow
11 8 (15.09%) CAD
11 8 (15.09%) Information Security
11 8 (15.09%) Microsoft Project
11 8 (15.09%) PRINCE2
11 8 (15.09%) LAN
11 8 (15.09%) Revit
11 8 (15.09%) Visualisation
11 8 (15.09%) Change Control
11 8 (15.09%) Performance Management
12 7 (13.21%) Analytics
12 7 (13.21%) Ethernet
12 7 (13.21%) TCP/IP

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.66%) SharePoint
2 1 (1.89%) MS Exchange
Applications
1 16 (30.19%) Microsoft Excel
1 16 (30.19%) Microsoft PowerPoint
2 8 (15.09%) Microsoft Project
2 8 (15.09%) Revit
3 3 (5.66%) MS Visio
Business Applications
1 3 (5.66%) Infor M3
Cloud Services
1 11 (20.75%) Microsoft 365
2 6 (11.32%) Azure
3 2 (3.77%) Cloud Computing
3 2 (3.77%) PaaS
3 2 (3.77%) SaaS
Communications & Networking
1 10 (18.87%) Wireless
2 8 (15.09%) LAN
3 7 (13.21%) Ethernet
3 7 (13.21%) TCP/IP
4 3 (5.66%) BGP
4 3 (5.66%) Cisco ASA
4 3 (5.66%) Cisco Firepower
4 3 (5.66%) Cisco ISE
4 3 (5.66%) Cisco Nexus
4 3 (5.66%) EIGRP
4 3 (5.66%) IPsec
4 3 (5.66%) Network Security
4 3 (5.66%) OSPF
4 3 (5.66%) Unified Communications
5 1 (1.89%) Remote Desktop
5 1 (1.89%) WAN
General
1 17 (32.08%) Social Skills
2 12 (22.64%) Retail
3 6 (11.32%) Organisational Skills
4 5 (9.43%) Finance
4 5 (9.43%) Local Government
5 4 (7.55%) Analytical Skills
5 4 (7.55%) Public Sector
6 3 (5.66%) Law
7 2 (3.77%) Legal
7 2 (3.77%) Marketing
8 1 (1.89%) Influencing Skills
Job Titles
1 9 (16.98%) Support Engineer
2 8 (15.09%) IT Manager
2 8 (15.09%) IT Support
3 7 (13.21%) IT Engineer
3 7 (13.21%) IT Support Engineer
3 7 (13.21%) Service Manager
4 5 (9.43%) Graduate
5 4 (7.55%) Coordinator
5 4 (7.55%) Delivery Manager
5 4 (7.55%) Service Delivery Manager
6 3 (5.66%) IT Services Manager
6 3 (5.66%) Network Engineer
6 3 (5.66%) Service Desk Manager
6 3 (5.66%) Systems Manager
7 2 (3.77%) Customer Engineer
7 2 (3.77%) Customer Support Engineer
7 2 (3.77%) Platform Engineer
7 2 (3.77%) Project Manager
7 2 (3.77%) User Researcher
8 1 (1.89%) Digital Delivery Manager
Miscellaneous
1 5 (9.43%) e-Learning
2 3 (5.66%) Hybrid Cloud
3 2 (3.77%) Management Information System
3 2 (3.77%) Virtual Team
4 1 (1.89%) Analytical Mindset
Operating Systems
1 10 (18.87%) Windows
2 4 (7.55%) Linux
3 2 (3.77%) Unix
3 2 (3.77%) Windows Server
4 1 (1.89%) CentOS
4 1 (1.89%) Solaris
4 1 (1.89%) Windows 7
4 1 (1.89%) Windows Server 2008
Processes & Methodologies
1 21 (39.62%) Project Management
2 16 (30.19%) Project Delivery
3 15 (28.30%) Line Management
4 12 (22.64%) Facilities Management
5 10 (18.87%) QMS
5 10 (18.87%) Quality Management
6 9 (16.98%) ITIL
6 9 (16.98%) Workflow
7 8 (15.09%) CAD
7 8 (15.09%) Change Control
7 8 (15.09%) Information Security
7 8 (15.09%) Performance Management
7 8 (15.09%) PRINCE2
7 8 (15.09%) Visualisation
8 7 (13.21%) Analytics
9 6 (11.32%) Problem-Solving
10 5 (9.43%) Business Analysis
10 5 (9.43%) Cybersecurity
10 5 (9.43%) Data Analytics
10 5 (9.43%) Service Delivery Management
Programming Languages
1 2 (3.77%) Bash
1 2 (3.77%) Python
2 1 (1.89%) Java
2 1 (1.89%) PowerShell
Qualifications
1 6 (11.32%) Security Cleared
2 5 (9.43%) Degree
3 3 (5.66%) CCNA
3 3 (5.66%) CCNP
3 3 (5.66%) Cisco Certification
4 2 (3.77%) HND
5 1 (1.89%) SC Cleared
Quality Assurance & Compliance
1 13 (24.53%) SLA
2 2 (3.77%) GDPR
3 1 (1.89%) Accessibility
3 1 (1.89%) PMO
System Software
1 3 (5.66%) Virtual Machines
2 2 (3.77%) Active Directory
3 1 (1.89%) Hyper-V
Systems Management
1 3 (5.66%) Cisco CUCM
2 2 (3.77%) Puppet
Vendors
1 22 (41.51%) Microsoft
2 15 (28.30%) Cisco
3 5 (9.43%) VMware
4 3 (5.66%) F5
4 3 (5.66%) Infor
4 3 (5.66%) Meraki
5 2 (3.77%) NetApp
5 2 (3.77%) Red Hat