Period
to 14 June 2021

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 June 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
Scotland > Glasgow
6 months to
14 Jun 2021
Same period 2020 Same period 2019
Rank 68 79 91
Rank change year-on-year +11 +12 +25
Permanent jobs citing Service Delivery 40 19 49
As % of all permanent jobs advertised in Glasgow 2.98% 1.78% 2.61%
As % of the Processes & Methodologies category 3.27% 1.88% 2.77%
Number of salaries quoted 17 8 19
10th Percentile £25,500 £40,125 £30,250
25th Percentile £41,500 £43,767 £39,000
Median annual salary (50th Percentile) £55,000 £48,553 £56,000
Median % change year-on-year +13.28% -13.30% +39.13%
75th Percentile £65,000 £68,750 £64,375
90th Percentile £66,000 £95,750 £77,150
Scotland median annual salary £50,000 £42,500 £40,622
% change year-on-year +17.65% +4.62% -4.42%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,224 1,013 1,770
As % of all permanent IT jobs advertised in Glasgow 91.21% 94.94% 94.45%
Number of salaries quoted 839 709 1,247
10th Percentile £32,500 £31,250 £31,250
25th Percentile £37,500 £37,500 £35,000
Median annual salary (50th Percentile) £47,500 £45,000 £45,000
Median % change year-on-year +5.56% - -5.26%
75th Percentile £60,000 £53,750 £55,250
90th Percentile £72,500 £62,500 £67,500
Scotland median annual salary £50,000 £46,595 £45,000
% change year-on-year +7.31% +3.54% -

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Delivery in Glasgow over the 6 months to 14 June 2021.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 14 June 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 18 (45.00%) Line Management
1 18 (45.00%) Social Skills
2 15 (37.50%) Microsoft
3 14 (35.00%) Information Security
4 13 (32.50%) Finance
4 13 (32.50%) SLA
4 13 (32.50%) Retail
5 12 (30.00%) Facilities Management
5 12 (30.00%) Organisational Skills
6 10 (25.00%) DNA
7 7 (17.50%) LAN
7 7 (17.50%) WAN
7 7 (17.50%) Law
8 6 (15.00%) Microsoft Office
8 6 (15.00%) Windows
8 6 (15.00%) Mentoring
8 6 (15.00%) Microsoft 365
8 6 (15.00%) Problem-Solving
8 6 (15.00%) Driving Licence
9 5 (12.50%) Power Platform
9 5 (12.50%) Coaching
9 5 (12.50%) Azure
9 5 (12.50%) PowerShell
9 5 (12.50%) Continuous Improvement
9 5 (12.50%) ITIL
9 5 (12.50%) Microsoft Excel
9 5 (12.50%) Maximo
9 5 (12.50%) Business Continuity
9 5 (12.50%) Firewall
10 4 (10.00%) ACCA

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) SharePoint
2 1 (2.50%) Apache
2 1 (2.50%) Confluence
2 1 (2.50%) MS Exchange
2 1 (2.50%) Tomcat
Applications
1 6 (15.00%) Microsoft Office
2 5 (12.50%) Microsoft Excel
3 2 (5.00%) Microsoft PowerPoint
Business Applications
1 5 (12.50%) Maximo
Cloud Services
1 6 (15.00%) Microsoft 365
2 5 (12.50%) Azure
2 5 (12.50%) Power Platform
3 4 (10.00%) OneDrive
3 4 (10.00%) Power Automate
3 4 (10.00%) PowerApps
4 1 (2.50%) SaaS
Communications & Networking
1 7 (17.50%) LAN
1 7 (17.50%) WAN
2 5 (12.50%) Firewall
3 4 (10.00%) Modbus
3 4 (10.00%) Wireless
4 3 (7.50%) BGP
4 3 (7.50%) Cisco ISE
4 3 (7.50%) Cisco Nexus
4 3 (7.50%) MPLS
4 3 (7.50%) Multicast
4 3 (7.50%) OSPF
4 3 (7.50%) WLAN
5 1 (2.50%) SAN
5 1 (2.50%) VPN
Database & Business Intelligence
1 1 (2.50%) Power BI
1 1 (2.50%) SQL Server
Development Applications
1 1 (2.50%) Ant
1 1 (2.50%) Jenkins
1 1 (2.50%) Maven
General
1 18 (45.00%) Social Skills
2 13 (32.50%) Finance
2 13 (32.50%) Retail
3 12 (30.00%) Organisational Skills
4 7 (17.50%) Law
5 4 (10.00%) Analytical Skills
6 1 (2.50%) Automotive
6 1 (2.50%) Influencing Skills
6 1 (2.50%) Manufacturing
6 1 (2.50%) Police
6 1 (2.50%) Public Sector
Job Titles
1 5 (12.50%) Administrator
2 3 (7.50%) Delivery Manager
2 3 (7.50%) Help Desk Administrator
2 3 (7.50%) Infrastructure Engineer
2 3 (7.50%) IT Manager
2 3 (7.50%) Project Manager
2 3 (7.50%) Service Delivery Manager
2 3 (7.50%) Service Manager
3 2 (5.00%) Help Desk Operator
3 2 (5.00%) IT Project Manager
3 2 (5.00%) IT Technician
3 2 (5.00%) Operations Technician
3 2 (5.00%) Systems Administrator
4 1 (2.50%) 2nd Line Desktop Support
4 1 (2.50%) 2nd Line Support
4 1 (2.50%) Agile Delivery Manager
4 1 (2.50%) Delivery Project Manager
4 1 (2.50%) Development Manager
4 1 (2.50%) Head of Delivery
4 1 (2.50%) IT Systems Administrator
Libraries, Frameworks & Software Standards
1 1 (2.50%) .NET
1 1 (2.50%) CSS
1 1 (2.50%) HTML
1 1 (2.50%) Software Packaging
1 1 (2.50%) Velocity
Miscellaneous
1 6 (15.00%) Driving Licence
2 3 (7.50%) NHS
2 3 (7.50%) Self-Motivation
3 1 (2.50%) e-Health
3 1 (2.50%) Management Information System
3 1 (2.50%) PDA
Operating Systems
1 6 (15.00%) Windows
2 3 (7.50%) Windows 10
3 2 (5.00%) Windows Server
4 1 (2.50%) Linux
4 1 (2.50%) Oracle Linux
4 1 (2.50%) Solaris
4 1 (2.50%) Ubuntu
4 1 (2.50%) Unix
4 1 (2.50%) Windows Server 2012
Processes & Methodologies
1 18 (45.00%) Line Management
2 14 (35.00%) Information Security
3 12 (30.00%) Facilities Management
4 10 (25.00%) DNA
5 6 (15.00%) Mentoring
5 6 (15.00%) Problem-Solving
6 5 (12.50%) Business Continuity
6 5 (12.50%) Coaching
6 5 (12.50%) Continuous Improvement
6 5 (12.50%) ITIL
7 4 (10.00%) CAFM
7 4 (10.00%) Collaborative Working
7 4 (10.00%) Document Management
7 4 (10.00%) Multi-Factor Authentication
7 4 (10.00%) Project Delivery
7 4 (10.00%) Project Management
8 3 (7.50%) Cost Reduction
8 3 (7.50%) Decision-Making
8 3 (7.50%) Digital Transformation Programme
8 3 (7.50%) Infrastructure Engineering
Programming Languages
1 5 (12.50%) PowerShell
2 1 (2.50%) Bash Shell
2 1 (2.50%) JavaScript
2 1 (2.50%) Korn
2 1 (2.50%) Perl
2 1 (2.50%) Python
Qualifications
1 4 (10.00%) ACCA
1 4 (10.00%) Security Cleared
2 3 (7.50%) CCDP
2 3 (7.50%) CCNP
2 3 (7.50%) Cisco Certification
2 3 (7.50%) DBS Check
2 3 (7.50%) SC Cleared
3 2 (5.00%) Degree
3 2 (5.00%) HNC
4 1 (2.50%) Computer Science Degree
4 1 (2.50%) PMP
Quality Assurance & Compliance
1 13 (32.50%) SLA
2 2 (5.00%) COSHH
2 2 (5.00%) QA
3 1 (2.50%) ISO 9001
3 1 (2.50%) ISO/IEC 27001
System Software
1 4 (10.00%) Active Directory
Vendors
1 15 (37.50%) Microsoft
2 4 (10.00%) Siemens
3 3 (7.50%) Cisco
3 3 (7.50%) Oracle
3 3 (7.50%) Palo Alto
4 1 (2.50%) CheckPoint
4 1 (2.50%) Dell
4 1 (2.50%) EMC
4 1 (2.50%) F5