Period
to 24 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 24 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
Scotland > Glasgow
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 83 114 49
Rank change year-on-year +31 -65 +42
Permanent jobs citing Service Delivery 77 35 134
As % of all permanent IT jobs advertised in Glasgow 3.47% 1.53% 5.75%
As % of the Processes & Methodologies category 3.67% 1.65% 6.11%
Number of salaries quoted 52 26 38
Glasgow median annual salary £40,000 £45,000 £48,750
Median salary % change year-on-year -11.11% -7.69% +14.71%
10th Percentile £28,000 £30,125 £24,500
90th Percentile £57,500 £59,375 £57,150
Scotland median annual salary £42,500 £50,000 £42,500
% change year-on-year -15.00% +17.65% -5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2,098 2,121 2,192
As % of all permanent IT jobs advertised in Glasgow 94.55% 92.70% 94.04%
Number of salaries quoted 1,569 1,339 1,145
Glasgow median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% -
10th Percentile £31,250 £31,200 £27,500
90th Percentile £66,250 £68,750 £60,500
Scotland median annual salary £45,750 £44,000 £44,000
% change year-on-year +3.98% - +3.53%

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Delivery in Glasgow over the 6 months to 24 September 2018.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 24 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 34 (44.16%) Microsoft
2 25 (32.47%) Microsoft Azure
2 25 (32.47%) Office 365
3 24 (31.17%) Windows
4 23 (29.87%) ITIL
5 22 (28.57%) Continuous Improvement
5 22 (28.57%) Skype
6 20 (25.97%) Analytical Skills
6 20 (25.97%) SharePoint
6 20 (25.97%) SQL
6 20 (25.97%) Active Directory
7 17 (22.08%) Skype for Business
8 16 (20.78%) SQL Server
9 15 (19.48%) Microsoft Office
10 13 (16.88%) Degree
11 12 (15.58%) Root Cause Analysis
11 12 (15.58%) Unix
12 11 (14.29%) Hybrid Cloud
12 11 (14.29%) PowerShell
13 10 (12.99%) Coaching
13 10 (12.99%) Finance
14 9 (11.69%) Migration
14 9 (11.69%) Service Management
14 9 (11.69%) CSS
14 9 (11.69%) IIS
14 9 (11.69%) Web Services
14 9 (11.69%) HTML
14 9 (11.69%) JavaScript
14 9 (11.69%) Intranet
14 9 (11.69%) MS Exchange

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (25.97%) SharePoint
2 17 (22.08%) Skype for Business
3 9 (11.69%) IIS
3 9 (11.69%) MS Exchange
4 8 (10.39%) Apache
4 8 (10.39%) JBoss
4 8 (10.39%) Tomcat
5 6 (7.79%) IBM Notes
6 5 (6.49%) SharePoint Server
7 3 (3.90%) BizTalk Server
8 1 (1.30%) Confluence
8 1 (1.30%) Exchange Server 2010
8 1 (1.30%) MS Project Server
Applications
1 15 (19.48%) Microsoft Office
2 1 (1.30%) Microsoft Project
Business Applications
1 9 (11.69%) Dynamics CRM
2 5 (6.49%) Oracle EBS
3 3 (3.90%) Oracle Applications
3 3 (3.90%) Oracle Assets
3 3 (3.90%) Oracle Cash Management
3 3 (3.90%) Oracle General Ledger
3 3 (3.90%) Oracle Payables
3 3 (3.90%) Oracle Receivables
4 2 (2.60%) Oracle Financials
5 1 (1.30%) LongView
Cloud Services
1 25 (32.47%) Microsoft Azure
1 25 (32.47%) Office 365
2 9 (11.69%) Azure Functions
2 9 (11.69%) IaaS
2 9 (11.69%) Serverless
2 9 (11.69%) Yammer
3 6 (7.79%) Azure Active Directory
3 6 (7.79%) SaaS
4 2 (2.60%) Amazon AWS
4 2 (2.60%) Cloud Computing
5 1 (1.30%) PaaS
Communications & Networking
1 22 (28.57%) Skype
2 9 (11.69%) Intranet
2 9 (11.69%) TCP/IP
2 9 (11.69%) VPN
3 8 (10.39%) Firewall
3 8 (10.39%) WAN
4 7 (9.09%) LAN
5 6 (7.79%) DNS
5 6 (7.79%) Wireless
6 4 (5.19%) Unified Communications
7 3 (3.90%) iSCSI
7 3 (3.90%) SSH
7 3 (3.90%) Wi-Fi
8 2 (2.60%) BGP
8 2 (2.60%) DHCP
8 2 (2.60%) Internet
8 2 (2.60%) Junos
8 2 (2.60%) OSPF
8 2 (2.60%) VLAN
8 2 (2.60%) WLAN
Database & Business Intelligence
1 16 (20.78%) SQL Server
2 9 (11.69%) SQL Server 2012
3 3 (3.90%) Relational Database
4 1 (1.30%) Data Warehouse
4 1 (1.30%) MySQL
Development Applications
1 1 (1.30%) Appium
1 1 (1.30%) Calabash
1 1 (1.30%) Cucumber
1 1 (1.30%) Gatling
1 1 (1.30%) JBehave
1 1 (1.30%) Jenkins
1 1 (1.30%) JIRA
1 1 (1.30%) JMeter
1 1 (1.30%) JUnit
1 1 (1.30%) SpecFlow
1 1 (1.30%) TeamCity
General
1 10 (12.99%) Finance
2 4 (5.19%) Telecoms
3 3 (3.90%) Billing
4 2 (2.60%) Retail
4 2 (2.60%) Retail Banking
5 1 (1.30%) Games
5 1 (1.30%) Marketing
Job Titles
1 16 (20.78%) Applications Engineer
2 15 (19.48%) Senior Applications Engineer
2 15 (19.48%) Service Manager
3 11 (14.29%) Analyst
4 9 (11.69%) Developer
4 9 (11.69%) SharePoint Developer
5 7 (9.09%) Delivery Manager
5 7 (9.09%) Team Leader
6 6 (7.79%) Service Analyst
6 6 (7.79%) Service Desk Analyst
6 6 (7.79%) Service Desk Manager
6 6 (7.79%) Services Delivery Manager
7 5 (6.49%) IT Manager
7 5 (6.49%) IT Services Manager
7 5 (6.49%) Project Manager
8 4 (5.19%) Oracle Team Leader
8 4 (5.19%) Senior Manager
8 4 (5.19%) Senior Project Manager
9 3 (3.90%) Operations Manager
9 3 (3.90%) Support Analyst
Libraries, Frameworks & Software Standards
1 9 (11.69%) AngularJS
1 9 (11.69%) CSS
1 9 (11.69%) CSS3
1 9 (11.69%) HTML
1 9 (11.69%) HTML5
1 9 (11.69%) jQuery
1 9 (11.69%) Twitter Bootstrap
1 9 (11.69%) Web Services
2 8 (10.39%) JSP
2 8 (10.39%) Servlets
3 3 (3.90%) Software Packaging
4 2 (2.60%) Middleware
5 1 (1.30%) MDX
Miscellaneous
1 20 (25.97%) Analytical Skills
2 11 (14.29%) Hybrid Cloud
3 5 (6.49%) Data Centre
4 3 (3.90%) Replication
4 3 (3.90%) VxBlock/Vblock
5 2 (2.60%) Driving Licence
5 2 (2.60%) PMI
6 1 (1.30%) Greenfield Project
6 1 (1.30%) Management Information System
Operating Systems
1 24 (31.17%) Windows
2 12 (15.58%) Unix
3 7 (9.09%) Windows Server
4 3 (3.90%) Linux
4 3 (3.90%) Windows Server 2012
5 2 (2.60%) Windows Server 2008
6 1 (1.30%) Windows 10
6 1 (1.30%) Windows 7
Processes & Methodologies
1 23 (29.87%) ITIL
2 22 (28.57%) Continuous Improvement
3 12 (15.58%) Root Cause Analysis
4 10 (12.99%) Coaching
5 9 (11.69%) Content Management
5 9 (11.69%) CRM
5 9 (11.69%) Data Migration
5 9 (11.69%) Migration
5 9 (11.69%) SDLC
5 9 (11.69%) Service Management
5 9 (11.69%) SOA
5 9 (11.69%) Test Scripting
5 9 (11.69%) Web Development
5 9 (11.69%) Webhook
6 8 (10.39%) Project Management
7 7 (9.09%) Agile Software Development
7 7 (9.09%) Problem-Solving
8 6 (7.79%) Change Management
8 6 (7.79%) Stakeholder Management
8 6 (7.79%) Task Automation
Programming Languages
1 20 (25.97%) SQL
2 11 (14.29%) PowerShell
3 9 (11.69%) JavaScript
3 9 (11.69%) TypeScript
4 8 (10.39%) Bash Shell
4 8 (10.39%) Bourne shell
4 8 (10.39%) Korn
5 7 (9.09%) sed
6 1 (1.30%) AWK
6 1 (1.30%) C#
6 1 (1.30%) Java
6 1 (1.30%) Python
6 1 (1.30%) Ruby
6 1 (1.30%) T-SQL
Qualifications
1 13 (16.88%) Degree
2 5 (6.49%) Cisco Certification
2 5 (6.49%) Microsoft Certification
3 4 (5.19%) MCSE
4 3 (3.90%) CCNA
4 3 (3.90%) ITIL Certification
4 3 (3.90%) PRINCE2 Practitioner
5 2 (2.60%) CCNP
5 2 (2.60%) HND
5 2 (2.60%) JNCIP
5 2 (2.60%) JNCIS
5 2 (2.60%) PMI Certification
5 2 (2.60%) Security Cleared
6 1 (1.30%) CCIE
6 1 (1.30%) MCSA
6 1 (1.30%) SC Cleared
Quality Assurance & Compliance
1 9 (11.69%) SLA
2 1 (1.30%) QA
System Software
1 20 (25.97%) Active Directory
2 6 (7.79%) Hyper-V
3 4 (5.19%) VMware Infrastructure
4 3 (3.90%) NFS
4 3 (3.90%) Samba
5 2 (2.60%) XenApp
6 1 (1.30%) VMware ESXi
6 1 (1.30%) vSphere
Systems Management
1 6 (7.79%) SCCM
2 4 (5.19%) Microsoft Intune
3 3 (3.90%) SCOM
Vendors
1 34 (44.16%) Microsoft
2 8 (10.39%) Oracle
2 8 (10.39%) ServiceNow
3 7 (9.09%) Cisco
4 6 (7.79%) Adobe
4 6 (7.79%) Cognizant
4 6 (7.79%) Lotus
5 5 (6.49%) VMware
6 4 (5.19%) Citrix
7 3 (3.90%) NEC
8 2 (2.60%) Juniper
8 2 (2.60%) TIBCO
9 1 (1.30%) Charles River
9 1 (1.30%) CommVault
9 1 (1.30%) F5
9 1 (1.30%) Fortinet
9 1 (1.30%) HP
9 1 (1.30%) IBM
9 1 (1.30%) Palo Alto
9 1 (1.30%) Veeam