Period
to 21 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
Scotland > Glasgow
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 81 121 52
Rank change year-on-year +40 -69 +65
Permanent jobs citing Service Delivery 74 30 100
As % of all permanent IT jobs advertised in Glasgow 3.48% 1.29% 4.64%
As % of the Processes & Methodologies category 3.70% 1.40% 4.95%
Number of salaries quoted 49 21 47
Glasgow median annual salary £43,574 £45,000 £45,000
Median salary % change year-on-year -3.17% - +17.65%
10th Percentile £28,250 £29,000 £26,050
90th Percentile £55,638 £55,000 £63,000
Scotland median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,999 2,142 2,020
As % of all permanent IT jobs advertised in Glasgow 94.07% 92.29% 93.65%
Number of salaries quoted 1,435 1,380 1,098
Glasgow median annual salary £47,000 £47,500 £42,500
Median salary % change year-on-year -1.05% +11.76% -
10th Percentile £31,250 £31,250 £28,742
90th Percentile £65,000 £67,500 £60,000
Scotland median annual salary £45,000 £44,500 £44,000
% change year-on-year +1.12% +1.14% +3.53%

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Delivery in Glasgow over the 6 months to 21 November 2018.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 21 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 30 (40.54%) Microsoft
2 29 (39.19%) ITIL
3 23 (31.08%) Analytical Skills
4 22 (29.73%) Continuous Improvement
4 22 (29.73%) Office 365
5 20 (27.03%) Skype
5 20 (27.03%) Microsoft Azure
6 19 (25.68%) Windows
7 18 (24.32%) Microsoft Office
7 18 (24.32%) SQL
7 18 (24.32%) Degree
8 15 (20.27%) SharePoint
9 14 (18.92%) Active Directory
9 14 (18.92%) Project Management
10 13 (17.57%) SQL Server
10 13 (17.57%) IaaS
11 12 (16.22%) Coaching
11 12 (16.22%) WAN
11 12 (16.22%) Firewall
12 11 (14.86%) LAN
12 11 (14.86%) Cisco
12 11 (14.86%) VPN
12 11 (14.86%) Hybrid Cloud
12 11 (14.86%) Skype for Business
13 10 (13.51%) SDLC
13 10 (13.51%) SLA
13 10 (13.51%) PRINCE2
13 10 (13.51%) Unix
14 9 (12.16%) CRM
14 9 (12.16%) HTML

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (20.27%) SharePoint
2 11 (14.86%) Skype for Business
3 8 (10.81%) Apache
3 8 (10.81%) IBM Notes
3 8 (10.81%) IIS
3 8 (10.81%) JBoss
3 8 (10.81%) Tomcat
4 3 (4.05%) BizTalk Server
4 3 (4.05%) MS Exchange
5 1 (1.35%) Exchange Server 2010
5 1 (1.35%) MS Project Server
Applications
1 18 (24.32%) Microsoft Office
2 2 (2.70%) Microsoft Excel
2 2 (2.70%) Microsoft Project
3 1 (1.35%) Microsoft PowerPoint
3 1 (1.35%) MS Visio
Business Applications
1 9 (12.16%) Dynamics CRM
2 2 (2.70%) Oracle EBS
3 1 (1.35%) Oracle Applications
3 1 (1.35%) Oracle Assets
3 1 (1.35%) Oracle Cash Management
3 1 (1.35%) Oracle Financials
3 1 (1.35%) Oracle General Ledger
3 1 (1.35%) Oracle Payables
3 1 (1.35%) Oracle Receivables
Cloud Services
1 22 (29.73%) Office 365
2 20 (27.03%) Microsoft Azure
3 13 (17.57%) IaaS
4 9 (12.16%) Azure Functions
4 9 (12.16%) SaaS
4 9 (12.16%) Serverless
4 9 (12.16%) Yammer
5 2 (2.70%) Amazon AWS
5 2 (2.70%) Cloud Computing
6 1 (1.35%) FinancialForce
6 1 (1.35%) PaaS
Communications & Networking
1 20 (27.03%) Skype
2 12 (16.22%) Firewall
2 12 (16.22%) WAN
3 11 (14.86%) LAN
3 11 (14.86%) VPN
4 9 (12.16%) Intranet
4 9 (12.16%) TCP/IP
5 8 (10.81%) Unified Communications
5 8 (10.81%) Wireless
6 6 (8.11%) DNS
7 3 (4.05%) iSCSI
7 3 (4.05%) SSH
7 3 (4.05%) Wi-Fi
8 2 (2.70%) BGP
8 2 (2.70%) DHCP
8 2 (2.70%) Internet
8 2 (2.70%) Junos
8 2 (2.70%) OSPF
8 2 (2.70%) VLAN
8 2 (2.70%) WLAN
Database & Business Intelligence
1 13 (17.57%) SQL Server
2 9 (12.16%) SQL Server 2012
3 3 (4.05%) Relational Database
4 2 (2.70%) MySQL
5 1 (1.35%) Data Warehouse
Development Applications
1 1 (1.35%) Hudson
General
1 9 (12.16%) Billing
2 8 (10.81%) Finance
3 4 (5.41%) Telecoms
4 3 (4.05%) Retail
5 1 (1.35%) Games
5 1 (1.35%) Marketing
Job Titles
1 13 (17.57%) Service Manager
2 11 (14.86%) Analyst
2 11 (14.86%) Applications Engineer
3 10 (13.51%) Senior Applications Engineer
4 9 (12.16%) Developer
4 9 (12.16%) SharePoint Developer
5 8 (10.81%) Project Manager
5 8 (10.81%) Service Analyst
5 8 (10.81%) Service Desk Analyst
6 6 (8.11%) Senior Manager
6 6 (8.11%) Service Desk Manager
7 5 (6.76%) Senior Project Manager
8 4 (5.41%) Programme Manager
8 4 (5.41%) Team Leader
9 3 (4.05%) IT Manager
9 3 (4.05%) IT Services Manager
9 3 (4.05%) Support Engineer
10 2 (2.70%) 3rd Line Network Engineer
10 2 (2.70%) 3rd Line Support
10 2 (2.70%) 3rd Line Support Engineer
Libraries, Frameworks & Software Standards
1 9 (12.16%) AngularJS
1 9 (12.16%) CSS
1 9 (12.16%) CSS3
1 9 (12.16%) HTML
1 9 (12.16%) HTML5
1 9 (12.16%) jQuery
1 9 (12.16%) Twitter Bootstrap
1 9 (12.16%) Web Services
2 8 (10.81%) JSP
2 8 (10.81%) Servlets
3 1 (1.35%) MDX
3 1 (1.35%) Software Packaging
Miscellaneous
1 23 (31.08%) Analytical Skills
2 11 (14.86%) Hybrid Cloud
3 9 (12.16%) Data Centre
4 7 (9.46%) VxBlock/Vblock
5 3 (4.05%) PMI
5 3 (4.05%) Replication
6 2 (2.70%) Driving Licence
7 1 (1.35%) Greenfield Project
7 1 (1.35%) Management Information System
7 1 (1.35%) Virtual Team
Operating Systems
1 19 (25.68%) Windows
2 10 (13.51%) Unix
3 8 (10.81%) Windows Server
4 3 (4.05%) Windows Server 2012
5 2 (2.70%) Windows Server 2008
6 1 (1.35%) Linux
6 1 (1.35%) Windows 10
6 1 (1.35%) Windows 7
Processes & Methodologies
1 29 (39.19%) ITIL
2 22 (29.73%) Continuous Improvement
3 14 (18.92%) Project Management
4 12 (16.22%) Coaching
5 10 (13.51%) PRINCE2
5 10 (13.51%) SDLC
6 9 (12.16%) Content Management
6 9 (12.16%) CRM
6 9 (12.16%) Data Migration
6 9 (12.16%) Matrix Management
6 9 (12.16%) Migration
6 9 (12.16%) Problem-Solving
6 9 (12.16%) Root Cause Analysis
6 9 (12.16%) SOA
6 9 (12.16%) Test Scripting
6 9 (12.16%) Web Development
6 9 (12.16%) Webhook
7 8 (10.81%) Six Sigma
8 7 (9.46%) Presales
8 7 (9.46%) Service Management
Programming Languages
1 18 (24.32%) SQL
2 9 (12.16%) JavaScript
2 9 (12.16%) TypeScript
3 8 (10.81%) Bash Shell
3 8 (10.81%) Bourne shell
3 8 (10.81%) Korn
4 7 (9.46%) sed
5 5 (6.76%) PowerShell
6 1 (1.35%) AWK
6 1 (1.35%) C
6 1 (1.35%) T-SQL
6 1 (1.35%) VB
Qualifications
1 18 (24.32%) Degree
2 7 (9.46%) ITIL Certification
2 7 (9.46%) PRINCE2 Practitioner
3 5 (6.76%) Cisco Certification
3 5 (6.76%) Microsoft Certification
4 4 (5.41%) MCSE
5 3 (4.05%) CCNA
5 3 (4.05%) PMI Certification
6 2 (2.70%) CCNP
6 2 (2.70%) JNCIP
6 2 (2.70%) JNCIS
6 2 (2.70%) Security Cleared
7 1 (1.35%) CCIE
7 1 (1.35%) HND
7 1 (1.35%) ITIL Foundation Certificate
7 1 (1.35%) MCSA
7 1 (1.35%) PMP
7 1 (1.35%) SC Cleared
Quality Assurance & Compliance
1 10 (13.51%) SLA
2 2 (2.70%) PMO
System Software
1 14 (18.92%) Active Directory
2 6 (8.11%) Hyper-V
3 4 (5.41%) VMware Infrastructure
4 3 (4.05%) NFS
4 3 (4.05%) Samba
5 2 (2.70%) XenApp
6 1 (1.35%) VMware ESXi
6 1 (1.35%) vSphere
Systems Management
1 6 (8.11%) SCCM
2 4 (5.41%) Microsoft Intune
3 3 (4.05%) SCOM
Vendors
1 30 (40.54%) Microsoft
2 11 (14.86%) Cisco
3 8 (10.81%) Adobe
3 8 (10.81%) Cognizant
3 8 (10.81%) Lotus
3 8 (10.81%) ServiceNow
4 7 (9.46%) NEC
5 5 (6.76%) VMware
6 4 (5.41%) Citrix
6 4 (5.41%) Oracle
7 2 (2.70%) Juniper
8 1 (1.35%) Asigra
8 1 (1.35%) CommVault
8 1 (1.35%) F5
8 1 (1.35%) Fortinet
8 1 (1.35%) HP
8 1 (1.35%) IBM
8 1 (1.35%) Palo Alto
8 1 (1.35%) Tableau
8 1 (1.35%) Veeam