Period
to 20 July 2019

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 July 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
Scotland > Glasgow
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 79 99 98
Rank change year-on-year +20 -1 -48
Permanent jobs citing Service Delivery 56 63 42
As % of all permanent IT jobs advertised in Glasgow 2.97% 2.57% 1.91%
As % of the Processes & Methodologies category 3.17% 2.71% 2.04%
Number of salaries quoted 24 45 28
Glasgow median annual salary £58,500 £40,000 £43,750
Median salary % change year-on-year +46.25% -8.57% -6.91%
10th Percentile £32,004 £28,000 £31,000
90th Percentile £81,750 £62,050 £61,625
Scotland median annual salary £40,622 £42,500 £50,000
% change year-on-year -4.42% -15.00% +7.53%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,768 2,322 2,055
As % of all permanent IT jobs advertised in Glasgow 93.74% 94.89% 93.24%
Number of salaries quoted 1,240 1,692 1,263
Glasgow median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% +5.88%
10th Percentile £31,250 £31,115 £29,750
90th Percentile £67,500 £69,225 £70,000
Scotland median annual salary £45,000 £45,000 £45,000

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Delivery in Glasgow over the 6 months to 20 July 2019.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 20 July 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 25 (44.64%) ITIL
2 16 (28.57%) Continuous Improvement
3 15 (26.79%) Change Management
4 14 (25.00%) SLA
5 13 (23.21%) Cisco
5 13 (23.21%) Linux
5 13 (23.21%) Firewall
5 13 (23.21%) ITSM
5 13 (23.21%) Service Management
6 12 (21.43%) Degree
7 11 (19.64%) Microsoft Azure
7 11 (19.64%) ITIL V3
7 11 (19.64%) Office 365
7 11 (19.64%) Windows
8 10 (17.86%) PRINCE2
9 9 (16.07%) Windows Server
9 9 (16.07%) Service Design
9 9 (16.07%) IT Strategy
10 8 (14.29%) Continuous Improvement Process
10 8 (14.29%) Software Asset Management
10 8 (14.29%) IT Governance
10 8 (14.29%) Project Management
10 8 (14.29%) Agile Software Development
10 8 (14.29%) Asset Management
10 8 (14.29%) Economics
11 7 (12.50%) Unix
11 7 (12.50%) Oracle
11 7 (12.50%) Microsoft
11 7 (12.50%) Cisco Certification
11 7 (12.50%) PowerShell

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.36%) Apache
1 3 (5.36%) IBM Notes
1 3 (5.36%) IIS
1 3 (5.36%) Tomcat
2 1 (1.79%) Exchange Server 2013
2 1 (1.79%) MS Exchange
2 1 (1.79%) SharePoint
Applications
1 2 (3.57%) Microsoft Excel
1 2 (3.57%) Microsoft PowerPoint
2 1 (1.79%) Microsoft Office
Business Applications
1 2 (3.57%) SAP S/4HANA
2 1 (1.79%) Hyperion Planning
Cloud Services
1 11 (19.64%) Microsoft Azure
1 11 (19.64%) Office 365
2 5 (8.93%) Cloud Computing
3 4 (7.14%) Amazon AWS
3 4 (7.14%) IaaS
3 4 (7.14%) SaaS
Communications & Networking
1 13 (23.21%) Firewall
2 6 (10.71%) LAN
2 6 (10.71%) WAN
3 4 (7.14%) Cisco Firepower
3 4 (7.14%) Skype
3 4 (7.14%) Unified Communications
4 3 (5.36%) Cisco Nexus
4 3 (5.36%) DNS
4 3 (5.36%) Internet
4 3 (5.36%) TCP/IP
5 2 (3.57%) Cisco ASA
5 2 (3.57%) DHCP
5 2 (3.57%) Ethernet
6 1 (1.79%) ADSL
6 1 (1.79%) BGP
6 1 (1.79%) EIGRP
6 1 (1.79%) Junos
6 1 (1.79%) OSPF
6 1 (1.79%) VPN
6 1 (1.79%) WLAN
Database & Business Intelligence
1 5 (8.93%) SQL Server
2 4 (7.14%) Oracle Database
2 4 (7.14%) Oracle Database 10g
2 4 (7.14%) Oracle Database 11g
2 4 (7.14%) Oracle Database 12c
3 3 (5.36%) Ingres
4 2 (3.57%) Big Data
4 2 (3.57%) SAP HANA
5 1 (1.79%) Data Mining
5 1 (1.79%) MySQL
5 1 (1.79%) NoSQL
5 1 (1.79%) Relational Database
Development Applications
1 3 (5.36%) Sonatype Nexus
1 3 (5.36%) Team Foundation Server
2 1 (1.79%) Git (software)
2 1 (1.79%) Hudson
2 1 (1.79%) Jenkins
General
1 4 (7.14%) Finance
2 2 (3.57%) German Language
3 1 (1.79%) Back Office
3 1 (1.79%) Billing
3 1 (1.79%) Marketing
3 1 (1.79%) Telecoms
Job Titles
1 14 (25.00%) Service Manager
2 13 (23.21%) Delivery Manager
2 13 (23.21%) Services Delivery Manager
3 5 (8.93%) Project Manager
4 4 (7.14%) Analyst
4 4 (7.14%) DBA
4 4 (7.14%) Infrastructure Manager
4 4 (7.14%) IT Manager
4 4 (7.14%) Oracle DBA
5 3 (5.36%) Architect
5 3 (5.36%) Configuration Analyst
5 3 (5.36%) Lead DevOps
5 3 (5.36%) Platform Engineer
5 3 (5.36%) Services Director
5 3 (5.36%) UAT Lead
6 2 (3.57%) Business Manager
6 2 (3.57%) Cloud Infrastructure Manager
6 2 (3.57%) Developer
6 2 (3.57%) Development Manager
6 2 (3.57%) Network Engineer
Libraries, Frameworks & Software Standards
1 2 (3.57%) Middleware
1 2 (3.57%) Web Services
2 1 (1.79%) AngularJS
2 1 (1.79%) JSON
2 1 (1.79%) REST
2 1 (1.79%) SOAP
2 1 (1.79%) XML
Miscellaneous
1 7 (12.50%) Data Centre
2 4 (7.14%) Self-Motivation
2 4 (7.14%) VxBlock/Vblock
3 3 (5.36%) CMDB
3 3 (5.36%) User Experience
4 2 (3.57%) Enterprise Storage
4 2 (3.57%) Hybrid Cloud
4 2 (3.57%) Internet of Things
4 2 (3.57%) Management Information System
5 1 (1.79%) BBC
5 1 (1.79%) Clustering
5 1 (1.79%) Driving Licence
5 1 (1.79%) Mobile App
5 1 (1.79%) Virtual Team
Operating Systems
1 13 (23.21%) Linux
2 11 (19.64%) Windows
3 9 (16.07%) Windows Server
4 7 (12.50%) Unix
5 2 (3.57%) Windows 10
5 2 (3.57%) Windows Server 2012
6 1 (1.79%) CentOS
6 1 (1.79%) SUSE Linux Enterprise Server
6 1 (1.79%) Ubuntu
6 1 (1.79%) Windows 7
6 1 (1.79%) Windows Server 2008
Processes & Methodologies
1 25 (44.64%) ITIL
2 16 (28.57%) Continuous Improvement
3 15 (26.79%) Change Management
4 13 (23.21%) ITSM
4 13 (23.21%) Service Management
5 11 (19.64%) ITIL V3
6 10 (17.86%) PRINCE2
7 9 (16.07%) IT Strategy
7 9 (16.07%) Service Design
8 8 (14.29%) Agile Software Development
8 8 (14.29%) Asset Management
8 8 (14.29%) Continuous Improvement Process
8 8 (14.29%) Economics
8 8 (14.29%) IT Governance
8 8 (14.29%) Project Management
8 8 (14.29%) Software Asset Management
9 6 (10.71%) Matrix Management
10 5 (8.93%) Coaching
10 5 (8.93%) Performance Management
10 5 (8.93%) Release Management
Programming Languages
1 7 (12.50%) Bash Shell
1 7 (12.50%) PowerShell
2 3 (5.36%) Python
2 3 (5.36%) Ruby
2 3 (5.36%) SQL
3 1 (1.79%) C
3 1 (1.79%) JavaScript
3 1 (1.79%) PHP
Qualifications
1 12 (21.43%) Degree
2 7 (12.50%) Cisco Certification
3 6 (10.71%) CCNP
4 4 (7.14%) HND
4 4 (7.14%) MCSE
4 4 (7.14%) Microsoft Certification
4 4 (7.14%) PRINCE2 Practitioner
5 3 (5.36%) CCNA
5 3 (5.36%) ISTQB
5 3 (5.36%) ITIL Certification
6 2 (3.57%) CCIE
6 2 (3.57%) Computer Science Degree
6 2 (3.57%) JNCIP
6 2 (3.57%) SAP Certification
7 1 (1.79%) CCSA
7 1 (1.79%) CCSE
7 1 (1.79%) JNCIE
7 1 (1.79%) MCITP
7 1 (1.79%) PMI Certification
7 1 (1.79%) PMP
Quality Assurance & Compliance
1 14 (25.00%) SLA
2 3 (5.36%) ISO/IEC 27001
3 1 (1.79%) COBIT
3 1 (1.79%) Disclosure Scotland
3 1 (1.79%) NCSC
3 1 (1.79%) PMO
3 1 (1.79%) QA
System Software
1 3 (5.36%) Active Directory
2 2 (3.57%) Hyper-V
3 1 (1.79%) Virtual Machines
3 1 (1.79%) XenApp
Systems Management
1 4 (7.14%) ZABBIX
2 2 (3.57%) SCCM
3 1 (1.79%) Backup Exec
3 1 (1.79%) Opscode Chef
3 1 (1.79%) OSSEC
3 1 (1.79%) SCOM
Vendors
1 13 (23.21%) Cisco
2 7 (12.50%) Microsoft
2 7 (12.50%) Oracle
3 6 (10.71%) SAP
4 5 (8.93%) NetApp
5 4 (7.14%) NEC
5 4 (7.14%) VMware
6 3 (5.36%) CheckPoint
6 3 (5.36%) CommVault
6 3 (5.36%) Lotus
6 3 (5.36%) Palo Alto
7 2 (3.57%) Dell
7 2 (3.57%) EMC
7 2 (3.57%) Fortinet
7 2 (3.57%) Intel
7 2 (3.57%) Juniper
8 1 (1.79%) Citrix
8 1 (1.79%) F5
8 1 (1.79%) Kaspersky
8 1 (1.79%) Trend Micro