Period
to 18 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 January 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
Scotland > Glasgow
6 months to
18 Jan 2019
Same period 2018 Same period 2017
Rank 84 109 59
Rank change year-on-year +25 -50 +61
Permanent jobs citing Service Delivery 58 44 71
As % of all permanent IT jobs advertised in Glasgow 2.91% 1.99% 3.72%
As % of the Processes & Methodologies category 3.08% 2.15% 4.00%
Number of salaries quoted 36 29 40
Glasgow median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - +12.50%
10th Percentile £30,550 £29,750 £28,050
90th Percentile £59,000 £60,000 £63,900
Scotland median annual salary £45,000 £43,000 £45,000
% change year-on-year +4.65% -4.44% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,885 2,047 1,773
As % of all permanent IT jobs advertised in Glasgow 94.68% 92.79% 92.92%
Number of salaries quoted 1,344 1,357 1,030
Glasgow median annual salary £46,375 £47,500 £42,750
Median salary % change year-on-year -2.37% +11.11% +0.59%
10th Percentile £31,250 £31,500 £30,000
90th Percentile £65,000 £67,500 £60,000
Scotland median annual salary £45,000 £45,000 £44,500
% change year-on-year - +1.12% +4.71%

Service Delivery
Job Vacancy Trend in Glasgow

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Delivery in Glasgow

Service Delivery
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Glasgow.

Salary trend for Service Delivery in Glasgow

Service Delivery
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Delivery in Glasgow over the 6 months to 18 January 2019.

Salary histogram for Service Delivery in Glasgow

For the 6 months to 18 January 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Delivery.

1 26 (44.83%) ITIL
2 19 (32.76%) Analytical Skills
3 17 (29.31%) Microsoft
4 15 (25.86%) Project Management
4 15 (25.86%) Degree
5 14 (24.14%) Office 365
6 13 (22.41%) Microsoft Azure
6 13 (22.41%) Microsoft Office
6 13 (22.41%) Skype
7 11 (18.97%) Cisco
7 11 (18.97%) Active Directory
7 11 (18.97%) Continuous Improvement
8 10 (17.24%) IaaS
8 10 (17.24%) Data Centre
8 10 (17.24%) Billing
8 10 (17.24%) Firewall
8 10 (17.24%) WAN
8 10 (17.24%) PRINCE2
9 9 (15.52%) SharePoint
9 9 (15.52%) LAN
9 9 (15.52%) Matrix Management
9 9 (15.52%) Problem-Solving
10 8 (13.79%) Coaching
10 8 (13.79%) ServiceNow
10 8 (13.79%) Unified Communications
10 8 (13.79%) SaaS
10 8 (13.79%) Wireless
10 8 (13.79%) IBM Notes
10 8 (13.79%) SQL
10 8 (13.79%) VPN

Service Delivery
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.52%) SharePoint
2 8 (13.79%) IBM Notes
3 4 (6.90%) Skype for Business
4 2 (3.45%) Apache
4 2 (3.45%) BizTalk Server
4 2 (3.45%) IIS
4 2 (3.45%) JBoss
4 2 (3.45%) Tomcat
5 1 (1.72%) Confluence
5 1 (1.72%) MS Project Server
5 1 (1.72%) SAS
Applications
1 13 (22.41%) Microsoft Office
2 4 (6.90%) Microsoft Excel
3 2 (3.45%) Microsoft Project
4 1 (1.72%) Microsoft PowerPoint
4 1 (1.72%) MS Visio
Business Applications
1 4 (6.90%) Dynamics CRM
Cloud Services
1 14 (24.14%) Office 365
2 13 (22.41%) Microsoft Azure
3 10 (17.24%) IaaS
4 8 (13.79%) SaaS
5 5 (8.62%) Serverless
6 4 (6.90%) Azure Functions
6 4 (6.90%) Yammer
7 3 (5.17%) Amazon AWS
7 3 (5.17%) Cloud Computing
8 1 (1.72%) FinancialForce
8 1 (1.72%) PaaS
Communications & Networking
1 13 (22.41%) Skype
2 10 (17.24%) Firewall
2 10 (17.24%) WAN
3 9 (15.52%) LAN
4 8 (13.79%) Unified Communications
4 8 (13.79%) VPN
4 8 (13.79%) Wireless
5 6 (10.34%) TCP/IP
6 5 (8.62%) DNS
7 4 (6.90%) Intranet
8 3 (5.17%) Wi-Fi
9 2 (3.45%) BGP
9 2 (3.45%) DHCP
9 2 (3.45%) Internet
9 2 (3.45%) iSCSI
9 2 (3.45%) Junos
9 2 (3.45%) OSPF
9 2 (3.45%) SSH
9 2 (3.45%) VLAN
10 1 (1.72%) Cisco ASA
Database & Business Intelligence
1 6 (10.34%) SQL Server
2 4 (6.90%) SQL Server 2012
3 2 (3.45%) MySQL
3 2 (3.45%) Relational Database
Development Applications
1 1 (1.72%) Hudson
1 1 (1.72%) JIRA
General
1 10 (17.24%) Billing
2 7 (12.07%) Finance
3 5 (8.62%) Telecoms
4 1 (1.72%) Games
4 1 (1.72%) Retail
Job Titles
1 11 (18.97%) Service Manager
2 9 (15.52%) Analyst
3 8 (13.79%) Project Manager
3 8 (13.79%) Service Analyst
3 8 (13.79%) Service Desk Analyst
4 6 (10.34%) Senior Manager
5 5 (8.62%) Senior Project Manager
6 4 (6.90%) Delivery Manager
6 4 (6.90%) Developer
6 4 (6.90%) IT Manager
6 4 (6.90%) IT Services Manager
6 4 (6.90%) Programme Manager
6 4 (6.90%) SharePoint Developer
6 4 (6.90%) Support Engineer
7 3 (5.17%) Applications Engineer
7 3 (5.17%) Head of IT
7 3 (5.17%) Service Desk Manager
8 2 (3.45%) Information Manager
8 2 (3.45%) Infrastructure Manager
8 2 (3.45%) IT Administrator
Libraries, Frameworks & Software Standards
1 4 (6.90%) AngularJS
1 4 (6.90%) CSS
1 4 (6.90%) CSS3
1 4 (6.90%) HTML
1 4 (6.90%) HTML5
1 4 (6.90%) jQuery
1 4 (6.90%) Twitter Bootstrap
1 4 (6.90%) Web Services
2 2 (3.45%) JSP
2 2 (3.45%) Servlets
Miscellaneous
1 19 (32.76%) Analytical Skills
2 10 (17.24%) Data Centre
3 7 (12.07%) Hybrid Cloud
3 7 (12.07%) VxBlock/Vblock
4 3 (5.17%) PMI
5 2 (3.45%) Driving Licence
5 2 (3.45%) Management Information System
5 2 (3.45%) Replication
5 2 (3.45%) Virtual Team
6 1 (1.72%) Cloud Native
6 1 (1.72%) Enterprise Software
6 1 (1.72%) Greenfield Project
Operating Systems
1 7 (12.07%) Windows
2 5 (8.62%) Windows Server
3 3 (5.17%) Windows Server 2012
4 2 (3.45%) Unix
4 2 (3.45%) Windows Server 2008
5 1 (1.72%) Linux
Processes & Methodologies
1 26 (44.83%) ITIL
2 15 (25.86%) Project Management
3 11 (18.97%) Continuous Improvement
4 10 (17.24%) PRINCE2
5 9 (15.52%) Matrix Management
5 9 (15.52%) Problem-Solving
6 8 (13.79%) Coaching
6 8 (13.79%) Six Sigma
7 7 (12.07%) Presales
8 6 (10.34%) Service Management
8 6 (10.34%) Thought Leadership
9 5 (8.62%) Analytics
9 5 (8.62%) Migration
9 5 (8.62%) SDLC
9 5 (8.62%) Technical Leadership
10 4 (6.90%) Data Migration
10 4 (6.90%) Problem Management
10 4 (6.90%) Process Improvement
10 4 (6.90%) Test Scripting
10 4 (6.90%) Web Development
Programming Languages
1 8 (13.79%) SQL
2 4 (6.90%) JavaScript
2 4 (6.90%) PowerShell
2 4 (6.90%) TypeScript
3 2 (3.45%) Bash Shell
3 2 (3.45%) Bourne shell
3 2 (3.45%) Korn
4 1 (1.72%) AWK
4 1 (1.72%) C
4 1 (1.72%) sed
4 1 (1.72%) VB
Qualifications
1 15 (25.86%) Degree
2 8 (13.79%) ITIL Certification
3 7 (12.07%) PRINCE2 Practitioner
4 5 (8.62%) Cisco Certification
5 3 (5.17%) CCNA
5 3 (5.17%) PMI Certification
6 2 (3.45%) CCNP
6 2 (3.45%) HND
6 2 (3.45%) ITIL Foundation Certificate
6 2 (3.45%) JNCIP
6 2 (3.45%) JNCIS
6 2 (3.45%) Security Cleared
7 1 (1.72%) CCIE
7 1 (1.72%) Computer Science Degree
7 1 (1.72%) MBA
7 1 (1.72%) MCSE
7 1 (1.72%) Microsoft Certification
7 1 (1.72%) PMP
7 1 (1.72%) SC Cleared
Quality Assurance & Compliance
1 6 (10.34%) SLA
2 2 (3.45%) PMO
System Software
1 11 (18.97%) Active Directory
2 3 (5.17%) Hyper-V
3 2 (3.45%) NFS
3 2 (3.45%) Samba
3 2 (3.45%) VMware Infrastructure
4 1 (1.72%) VMware ESXi
4 1 (1.72%) vSphere
4 1 (1.72%) XenApp
Systems Management
1 4 (6.90%) SCCM
2 2 (3.45%) Microsoft Intune
2 2 (3.45%) SCOM
Vendors
1 17 (29.31%) Microsoft
2 11 (18.97%) Cisco
3 8 (13.79%) Adobe
3 8 (13.79%) Cognizant
3 8 (13.79%) Lotus
3 8 (13.79%) ServiceNow
4 7 (12.07%) NEC
5 3 (5.17%) Oracle
5 3 (5.17%) VMware
6 2 (3.45%) Citrix
6 2 (3.45%) Juniper
7 1 (1.72%) Asigra
7 1 (1.72%) F5
7 1 (1.72%) Fortinet
7 1 (1.72%) HP
7 1 (1.72%) IBM
7 1 (1.72%) Palo Alto
7 1 (1.72%) Tableau
7 1 (1.72%) Veeam
7 1 (1.72%) Verint