Period
to 20 November 2017

The median contractor rate for a Service Desk Analyst was £131 per day in advertised job vacancies in Glasgow during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
Scotland > Glasgow
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 86 78 94
Rank change year-on-year -8 +16 +3
Contract jobs requiring a Service Desk Analyst 7 7 7
As % of all contract IT jobs advertised in Glasgow 0.54% 0.63% 0.41%
As % of the Job Titles category 0.56% 0.67% 0.43%
Number of daily rates quoted 2 4 2
Glasgow median daily rate £131 £98 £173
Median daily rate % change year-on-year +34.62% -43.48% -
10th Percentile £101 £93 £163
90th Percentile £162 £111 £186
Scotland median daily rate £110 £110 £121
% change year-on-year - -9.28% +5.43%
Number of hourly rates quoted 1 0 1
Glasgow median hourly rate £25.00 - £16.00
Scotland median hourly rate £19.75 - £9.50

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Glasgow
Contract vacancies in Glasgow with a recognized job title 1248 1052 1633
% of contract IT jobs with a recognized job title 96.52% 94.69% 95.39%
Number of daily rates quoted 658 562 847
Glasgow median daily rate £375 £350 £350
Median daily rate % change year-on-year +7.14% - -
10th Percentile £250 £213 £218
90th Percentile £500 £475 £475
Scotland median daily rate £388 £360 £365
% change year-on-year +7.64% -1.37% -2.67%
Number of hourly rates quoted 48 27 29
Glasgow median hourly rate £19.50 £13.38 £33.71
Median hourly rate % change year-on-year +45.74% -60.31% +104.30%
10th Percentile £10.35 £9.25 £13.00
90th Percentile £36.50 £41.35 £58.50
Scotland median hourly rate £20.21 £16.16 £23.35
% change year-on-year +25.08% -30.80% +33.43%

Service Desk Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Desk Analyst in Glasgow

Service Desk Analyst
Contractor Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Glasgow.

Contractor daily rate trend for Service Desk Analyst in Glasgow

Service Desk Analyst
Contractor Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Glasgow.

Contractor hourly rate trend for Service Desk Analyst in Glasgow

Service Desk Analyst Skill Set
Top 18 Co-occurring IT Skills in Glasgow

For the 6 months to 20 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Glasgow region featuring Service Desk Analyst in the job title.

1 6 (85.71%) Windows
2 5 (71.43%) Microsoft
3 3 (42.86%) Active Directory
3 3 (42.86%) Microsoft Office
4 2 (28.57%) Exchange Server 2013
4 2 (28.57%) ITIL
4 2 (28.57%) MS Visio
4 2 (28.57%) DHCP
4 2 (28.57%) DNS
4 2 (28.57%) Validation
5 1 (14.29%) Windows Server 2008
5 1 (14.29%) Windows 7
5 1 (14.29%) Office 365
5 1 (14.29%) CISSP
5 1 (14.29%) Microsoft Certification
5 1 (14.29%) SLA
5 1 (14.29%) Windows XP
5 1 (14.29%) ITIL Foundation Certificate

Service Desk Analyst Skill Set
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) Exchange Server 2013
Applications
1 3 (42.86%) Microsoft Office
2 2 (28.57%) MS Visio
Cloud Services
1 1 (14.29%) Office 365
Communications & Networking
1 2 (28.57%) DHCP
1 2 (28.57%) DNS
Operating Systems
1 6 (85.71%) Windows
2 1 (14.29%) Windows 7
2 1 (14.29%) Windows Server 2008
2 1 (14.29%) Windows XP
Processes & Methodologies
1 2 (28.57%) ITIL
1 2 (28.57%) Validation
Qualifications
1 1 (14.29%) CISSP
1 1 (14.29%) ITIL Foundation Certificate
1 1 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 3 (42.86%) Active Directory
Vendors
1 5 (71.43%) Microsoft