Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 167 168 150
Rank change year-on-year +1 -18 +53
Permanent jobs citing ITSM 49 51 96
As % of all permanent IT jobs advertised in Hertfordshire 1.12% 1.14% 1.78%
As % of the Processes & Methodologies category 1.33% 1.30% 2.03%
Number of salaries quoted 37 44 54
Hertfordshire median annual salary £26,500 £50,000 £51,750
Median salary % change year-on-year -47.00% -3.38% +8.95%
10th Percentile £22,000 £36,500 £26,072
90th Percentile £50,700 £62,500 £76,250
East of England median annual salary £45,000 £47,500 £48,750
% change year-on-year -5.26% -2.56% +62.50%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3690 3924 4721
As % of all permanent IT jobs advertised in Hertfordshire 84.61% 87.79% 87.49%
Number of salaries quoted 3111 3241 3834
Hertfordshire median annual salary £47,500 £50,000 £47,500
Median salary % change year-on-year -5.00% +5.26% +2.43%
10th Percentile £28,500 £27,500 £26,750
90th Percentile £71,250 £72,500 £71,250
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +3.45%

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 18 November 2017.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +19 20 £22,000 -37.14% 1
Watford +6 15 £30,000 -41.18% 1
Hatfield 0 6 £39,000 -15.22% 1
ITSM
East of England

For the 6 months to 18 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for ITSM.

1 37 (75.51%) Service Management
2 35 (71.43%) ITIL
2 35 (71.43%) Microsoft
3 29 (59.18%) Windows
4 28 (57.14%) Microsoft Office
5 27 (55.10%) SLA
6 25 (51.02%) Problem Management
7 23 (46.94%) Management Information System
8 21 (42.86%) Business Intelligence
9 20 (40.82%) HP
9 20 (40.82%) Spreadsheet
9 20 (40.82%) Proactive Management
10 17 (34.69%) Security Cleared
11 13 (26.53%) IT Asset Management
11 13 (26.53%) Asset Management
12 12 (24.49%) PBX
13 11 (22.45%) SC Cleared
13 11 (22.45%) DV Cleared
14 8 (16.33%) Finance
15 7 (14.29%) Service Delivery
15 7 (14.29%) SQL
16 6 (12.24%) T-SQL
16 6 (12.24%) Oracle
16 6 (12.24%) SQL Server
16 6 (12.24%) SAP
16 6 (12.24%) B2B
16 6 (12.24%) Remedy
16 6 (12.24%) SAP PI
16 6 (12.24%) Virtual Team
16 6 (12.24%) Remedy ITSM

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.04%) Exchange Server 2010
1 1 (2.04%) IIS
1 1 (2.04%) MS Exchange
1 1 (2.04%) SharePoint
1 1 (2.04%) Skype for Business
Applications
1 28 (57.14%) Microsoft Office
2 20 (40.82%) Spreadsheet
3 5 (10.20%) Microsoft Excel
4 3 (6.12%) Microsoft PowerPoint
Business Applications
1 6 (12.24%) Remedy ITSM
2 4 (8.16%) SAP SRM
Communications & Networking
1 12 (24.49%) PBX
2 5 (10.20%) FTP
2 5 (10.20%) HTTP
3 4 (8.16%) SSL
4 3 (6.12%) SMS
5 1 (2.04%) ADSL
5 1 (2.04%) Internet
5 1 (2.04%) MPLS
5 1 (2.04%) Remote Desktop
5 1 (2.04%) VPN
Database & Business Intelligence
1 6 (12.24%) SQL Server
2 1 (2.04%) Data Warehouse
2 1 (2.04%) Microsoft Analysis Services
2 1 (2.04%) Oracle Database
2 1 (2.04%) Oracle Database 11g
2 1 (2.04%) SQL Server Analysis Services
2 1 (2.04%) SQL Server Integration Services
2 1 (2.04%) SQL Server Reporting Services
General
1 8 (16.33%) Finance
2 1 (2.04%) Legal
Job Titles
1 40 (81.63%) Analyst
2 20 (40.82%) Administrator
2 20 (40.82%) Service Analyst
3 12 (24.49%) IT Analyst
3 12 (24.49%) IT Support
3 12 (24.49%) IT Support Analyst
3 12 (24.49%) Support Analyst
4 11 (22.45%) Help Desk Analyst
4 11 (22.45%) Help Desk Support
4 11 (22.45%) Help Desk Support Analyst
5 5 (10.20%) SAP Analyst
5 5 (10.20%) Service Manager
6 4 (8.16%) Analyst Programmer
6 4 (8.16%) Programmer
6 4 (8.16%) SAP Programmer
7 3 (6.12%) Delivery Manager
7 3 (6.12%) Services Delivery Manager
8 2 (4.08%) Incident Manager
9 1 (2.04%) Business Intelligence Developer
9 1 (2.04%) Major Incident Manager
Libraries, Frameworks & Software Standards
1 6 (12.24%) SAP PI
2 5 (10.20%) cXML
2 5 (10.20%) EDIFACT
2 5 (10.20%) IDoc
2 5 (10.20%) JDBC
2 5 (10.20%) JSON
2 5 (10.20%) Middleware
2 5 (10.20%) SOAP
2 5 (10.20%) XML
2 5 (10.20%) XSLT
3 4 (8.16%) OLE
4 3 (6.12%) Flash
Miscellaneous
1 23 (46.94%) Management Information System
2 6 (12.24%) Virtual Team
3 3 (6.12%) Data Centre
4 1 (2.04%) Analytical Skills
4 1 (2.04%) User Experience
Operating Systems
1 29 (59.18%) Windows
2 5 (10.20%) Unix
3 2 (4.08%) Windows Server
Processes & Methodologies
1 37 (75.51%) Service Management
2 35 (71.43%) ITIL
3 25 (51.02%) Problem Management
4 21 (42.86%) Business Intelligence
5 20 (40.82%) Proactive Management
6 13 (26.53%) Asset Management
6 13 (26.53%) IT Asset Management
7 7 (14.29%) Service Delivery
8 6 (12.24%) B2B
9 5 (10.20%) Collaborative Working
9 5 (10.20%) Contract Management
9 5 (10.20%) Critical Success Factor
9 5 (10.20%) Data Mapping
9 5 (10.20%) Escalation Management
9 5 (10.20%) Financial Modelling
9 5 (10.20%) Incident Management
9 5 (10.20%) Performance Management
9 5 (10.20%) Service Design
9 5 (10.20%) Stakeholder Management
9 5 (10.20%) Statistics
Programming Languages
1 7 (14.29%) SQL
2 6 (12.24%) T-SQL
3 5 (10.20%) Java
3 5 (10.20%) PL/SQL
3 5 (10.20%) Shell Script
3 5 (10.20%) XPath
3 5 (10.20%) XQuery
4 1 (2.04%) C
4 1 (2.04%) R
Qualifications
1 17 (34.69%) Security Cleared
2 11 (22.45%) DV Cleared
2 11 (22.45%) SC Cleared
3 5 (10.20%) ISEB
4 2 (4.08%) ITIL Certification
5 1 (2.04%) Degree
Quality Assurance & Compliance
1 27 (55.10%) SLA
2 5 (10.20%) RosettaNet
System Software
1 1 (2.04%) Active Directory
Systems Management
1 1 (2.04%) SCOM
Vendors
1 35 (71.43%) Microsoft
2 20 (40.82%) HP
3 6 (12.24%) Oracle
3 6 (12.24%) Remedy
3 6 (12.24%) SAP
4 5 (10.20%) Cadence
5 1 (2.04%) Blue Prism
5 1 (2.04%) Citrix
5 1 (2.04%) ILOG
5 1 (2.04%) NetApp
5 1 (2.04%) ServiceNow