The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England / Hertfordshire
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 133 126 125
Rank change year-on-year -7 -1  
Permanent jobs citing ITSM 13 18 49
As % of all permanent IT jobs advertised in Hertfordshire 0.63% 0.79% 1.70%
As % of the Processes & Methodologies category 0.72% 0.90% 1.98%
Number of salaries quoted 9 14 22
Median salary £45,000 £43,750 £58,750
Median salary % change year-on-year +2.85% -25.53%  
90% offered a salary of more than £29,500 £37,500 £35,000
10% offered a salary of more than £58,000 £55,000 £69,750
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process and methodology skills.

Process & Methodology Skills
Hertfordshire
Permanent job vacancies with a requirement for process and methodology skills 1816 1995 2481
As % of all permanent IT job vacancies advertised in Hertfordshire 87.77% 87.31% 86.12%
Number of salaries quoted 1538 1632 1956
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26%  
90% offered a salary of more than £32,500 £33,500 £31,000
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 3 months to 24 June 2017.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -12 4 £43,750 +12.90%
Hatfield -5 2 £40,000 - 1
Hertford - 1 £42,500 -
ITSM
East of England

For the 6 months to 24 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for ITSM.

1 19 (76.00%) ITIL
2 11 (44.00%) Service Delivery
3 10 (40.00%) Service Management
4 9 (36.00%) Finance
5 7 (28.00%) Management Information System
5 7 (28.00%) Incident Management
5 7 (28.00%) Process Improvement
5 7 (28.00%) ServiceNow
6 6 (24.00%) Stakeholder Management
6 6 (24.00%) SLA
7 5 (20.00%) ITIL Certification
7 5 (20.00%) Degree
7 5 (20.00%) Problem Management
8 4 (16.00%) Requirements Analysis
8 4 (16.00%) Asset Management
8 4 (16.00%) Change Management
8 4 (16.00%) BMC
8 4 (16.00%) Microsoft Excel
8 4 (16.00%) Microsoft
8 4 (16.00%) Microsoft Office
8 4 (16.00%) SAP
9 3 (12.00%) Web Services
9 3 (12.00%) XML
9 3 (12.00%) Middleware
9 3 (12.00%) HP
9 3 (12.00%) ISEB
9 3 (12.00%) Computacenter
9 3 (12.00%) Business Development
9 3 (12.00%) Statistics
9 3 (12.00%) Data Analysis

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (16.00%) Microsoft Excel
1 4 (16.00%) Microsoft Office
Business Applications
1 2 (8.00%) Remedy ITSM
Communications & Networking
1 2 (8.00%) Cisco Nexus
1 2 (8.00%) PBX
1 2 (8.00%) Wi-Fi
1 2 (8.00%) Wireshark
2 1 (4.00%) Internet
General
1 9 (36.00%) Finance
2 2 (8.00%) Pharmaceutical
3 1 (4.00%) Front Office
3 1 (4.00%) German Language
3 1 (4.00%) Retail
Job Titles
1 6 (24.00%) Analyst
2 5 (20.00%) Service Manager
3 4 (16.00%) Business Analyst
3 4 (16.00%) Senior Analyst
3 4 (16.00%) Senior Business Analyst
4 3 (12.00%) Incident and Problem Manager
4 3 (12.00%) Incident Manager
4 3 (12.00%) IT Support
4 3 (12.00%) Major Incident Manager
5 2 (8.00%) Help Desk Analyst
5 2 (8.00%) Help Desk Support
5 2 (8.00%) Help Desk Support Analyst
5 2 (8.00%) IT Analyst
5 2 (8.00%) IT Support Analyst
5 2 (8.00%) ITIL Manager
5 2 (8.00%) Network Engineer
5 2 (8.00%) Network Support Engineer
5 2 (8.00%) Services Delivery Manager
5 2 (8.00%) Support Analyst
5 2 (8.00%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (12.00%) Middleware
1 3 (12.00%) SAP PI
1 3 (12.00%) Web Services
1 3 (12.00%) XML
Miscellaneous
1 7 (28.00%) Management Information System
2 3 (12.00%) User Experience
2 3 (12.00%) Virtual Team
3 2 (8.00%) Analytical Skills
3 2 (8.00%) Computer Science
4 1 (4.00%) CMDB
4 1 (4.00%) iPad
Operating Systems
1 1 (4.00%) Windows
Processes & Methodologies
1 19 (76.00%) ITIL
2 11 (44.00%) Service Delivery
3 10 (40.00%) Service Management
4 7 (28.00%) Incident Management
4 7 (28.00%) Process Improvement
5 6 (24.00%) Stakeholder Management
6 5 (20.00%) Problem Management
7 4 (16.00%) Asset Management
7 4 (16.00%) Change Management
7 4 (16.00%) Requirements Analysis
8 3 (12.00%) Business Development
8 3 (12.00%) Cost-Benefit Analysis
8 3 (12.00%) Critical Success Factor
8 3 (12.00%) Data Analysis
8 3 (12.00%) Financial Modelling
8 3 (12.00%) Line Management
8 3 (12.00%) Performance Management
8 3 (12.00%) Statistics
8 3 (12.00%) Trend Analysis
8 3 (12.00%) Use Case
Programming Languages
1 1 (4.00%) JavaScript
1 1 (4.00%) SQL
1 1 (4.00%) VBA
Qualifications
1 5 (20.00%) Degree
1 5 (20.00%) ITIL Certification
2 3 (12.00%) ISEB
3 2 (8.00%) CCIE
3 2 (8.00%) CCNP
3 2 (8.00%) CCSE
3 2 (8.00%) Cisco Certification
3 2 (8.00%) JNCIP
4 1 (4.00%) SC Cleared
4 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 6 (24.00%) SLA
System Software
1 1 (4.00%) Active Directory
Systems Management
1 1 (4.00%) SCCM
1 1 (4.00%) ServiceCenter
Vendors
1 7 (28.00%) ServiceNow
2 4 (16.00%) BMC
2 4 (16.00%) Microsoft
2 4 (16.00%) SAP
3 3 (12.00%) Cadence
3 3 (12.00%) Computacenter
3 3 (12.00%) HP
4 2 (8.00%) Aruba
4 2 (8.00%) CheckPoint
4 2 (8.00%) Cisco
4 2 (8.00%) Extreme Networks
4 2 (8.00%) F5
4 2 (8.00%) Juniper
4 2 (8.00%) Meraki
4 2 (8.00%) Remedy
4 2 (8.00%) Ubiquiti
5 1 (4.00%) Salesforce.com
5 1 (4.00%) Snow
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 5 days ago
Hatfield, Hertfordshire
Computacenter
Salary: Competitive + Benefits
Posted: 23 days ago
Potters Bar
Recruitment Genius Ltd
Salary: £33000 - £40000 per annum
Posted: 23 days ago