Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 164 183 139
Rank change year-on-year +19 -44 +30
Permanent jobs citing ITSM 59 28 84
As % of all permanent IT jobs advertised in Hertfordshire 1.20% 0.63% 1.69%
As % of the Processes & Methodologies category 1.37% 0.70% 1.91%
Number of salaries quoted 40 20 41
Hertfordshire median annual salary £26,000 £50,500 £60,000
Median salary % change year-on-year -48.51% -15.83% +20.00%
10th Percentile £22,000 £28,150 £26,250
90th Percentile £55,125 £62,500 £90,000
East of England median annual salary £42,000 £45,000 £55,000
% change year-on-year -6.67% -18.18% +29.41%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 4,306 3,998 4,402
As % of all permanent IT jobs advertised in Hertfordshire 87.43% 90.25% 88.34%
Number of salaries quoted 3,541 3,347 3,577
Hertfordshire median annual salary £52,500 £47,500 £47,500
Median salary % change year-on-year +10.53% - +3.26%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £72,500 £72,000 £71,250
East of England median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +2.27%

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 19 April 2018.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +26 35 £22,000 -30.16%
Watford +13 14 £45,000 -11.76%
Hatfield -18 10 £50,000 +85.19% 1
ITSM
East of England

For the 6 months to 19 April 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for ITSM.

1 47 (79.66%) Service Management
2 46 (77.97%) ITIL
3 44 (74.58%) Windows
3 44 (74.58%) Microsoft
4 38 (64.41%) Business Intelligence
4 38 (64.41%) Microsoft Office
5 36 (61.02%) SLA
6 35 (59.32%) Problem Management
7 34 (57.63%) Spreadsheet
7 34 (57.63%) Proactive Management
7 34 (57.63%) HP
7 34 (57.63%) Management Information System
8 20 (33.90%) Security Cleared
9 16 (27.12%) Problem-Solving
10 13 (22.03%) SQL Server
11 9 (15.25%) Oracle
12 8 (13.56%) Self-Motivation
12 8 (13.56%) Analytical Skills
13 7 (11.86%) Oracle Database
13 7 (11.86%) Performance Tuning
13 7 (11.86%) Degree
13 7 (11.86%) Amazon AWS
13 7 (11.86%) Cloud Computing
13 7 (11.86%) SQL
13 7 (11.86%) Advertising
14 5 (8.47%) Microsoft App-V
14 5 (8.47%) Altiris
14 5 (8.47%) Active Directory
14 5 (8.47%) T-SQL
14 5 (8.47%) SharePoint

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.47%) SharePoint
Applications
1 38 (64.41%) Microsoft Office
2 34 (57.63%) Spreadsheet
3 4 (6.78%) Microsoft Excel
Business Applications
1 2 (3.39%) Remedy ITSM
2 1 (1.69%) assyst
Cloud Services
1 7 (11.86%) Amazon AWS
1 7 (11.86%) Cloud Computing
2 5 (8.47%) Azure Active Directory
2 5 (8.47%) Microsoft Azure
2 5 (8.47%) Office 365
2 5 (8.47%) Yammer
Communications & Networking
1 4 (6.78%) PBX
2 1 (1.69%) FTP
2 1 (1.69%) HTTP
2 1 (1.69%) SSL
2 1 (1.69%) TCP/IP
Database & Business Intelligence
1 13 (22.03%) SQL Server
2 7 (11.86%) Oracle Database
3 4 (6.78%) Data Warehouse
3 4 (6.78%) Microsoft Analysis Services
3 4 (6.78%) SQL Server Analysis Services
3 4 (6.78%) SQL Server Integration Services
3 4 (6.78%) SQL Server Reporting Services
4 1 (1.69%) MySQL
4 1 (1.69%) PostgreSQL
4 1 (1.69%) Relational Database
Development Applications
1 1 (1.69%) ProC
General
1 7 (11.86%) Advertising
2 4 (6.78%) Finance
2 4 (6.78%) Legal
3 2 (3.39%) Marketing
Job Titles
1 43 (72.88%) Analyst
2 34 (57.63%) Administrator
2 34 (57.63%) Service Analyst
3 5 (8.47%) Database Analyst
3 5 (8.47%) Developer
3 5 (8.47%) Oracle Analyst
3 5 (8.47%) Service Manager
3 5 (8.47%) SQL Analyst
3 5 (8.47%) SQL Server Analyst
4 4 (6.78%) Business Intelligence Developer
4 4 (6.78%) Help Desk Analyst
4 4 (6.78%) Help Desk Support
4 4 (6.78%) Help Desk Support Analyst
4 4 (6.78%) IT Analyst
4 4 (6.78%) IT Support
4 4 (6.78%) IT Support Analyst
4 4 (6.78%) Support Analyst
5 2 (3.39%) DBA
5 2 (3.39%) Senior Developer
5 2 (3.39%) SQL DBA
Libraries, Frameworks & Software Standards
1 1 (1.69%) cXML
1 1 (1.69%) EDIFACT
1 1 (1.69%) IDoc
1 1 (1.69%) JDBC
1 1 (1.69%) JSON
1 1 (1.69%) SAP PI
1 1 (1.69%) SOAP
1 1 (1.69%) Web Services
1 1 (1.69%) XML
1 1 (1.69%) XSLT
Miscellaneous
1 34 (57.63%) Management Information System
2 8 (13.56%) Analytical Skills
2 8 (13.56%) Self-Motivation
3 1 (1.69%) Data Centre
3 1 (1.69%) Virtual Team
Operating Systems
1 44 (74.58%) Windows
2 5 (8.47%) Apple iOS
2 5 (8.47%) Windows 10
2 5 (8.47%) Windows 7
3 1 (1.69%) AIX
3 1 (1.69%) Linux
3 1 (1.69%) Solaris
3 1 (1.69%) Unix
Processes & Methodologies
1 47 (79.66%) Service Management
2 46 (77.97%) ITIL
3 38 (64.41%) Business Intelligence
4 35 (59.32%) Problem Management
5 34 (57.63%) Proactive Management
6 16 (27.12%) Problem-Solving
7 7 (11.86%) Performance Tuning
8 5 (8.47%) Line Management
8 5 (8.47%) Proactive Monitoring
8 5 (8.47%) SDLC
9 4 (6.78%) Asset Management
9 4 (6.78%) Data Governance
9 4 (6.78%) Data Protection
9 4 (6.78%) Dimensional Modelling
9 4 (6.78%) ETL
9 4 (6.78%) IT Asset Management
9 4 (6.78%) KYC
9 4 (6.78%) System Testing
10 3 (5.08%) High Availability
11 2 (3.39%) Incident Management
Programming Languages
1 7 (11.86%) SQL
2 5 (8.47%) T-SQL
3 2 (3.39%) Java
4 1 (1.69%) PL/SQL
4 1 (1.69%) Shell Script
4 1 (1.69%) XPath
4 1 (1.69%) XQuery
Qualifications
1 20 (33.90%) Security Cleared
2 7 (11.86%) Degree
3 2 (3.39%) ITIL Certification
Quality Assurance & Compliance
1 36 (61.02%) SLA
2 1 (1.69%) RosettaNet
System Software
1 5 (8.47%) Active Directory
1 5 (8.47%) Microsoft App-V
1 5 (8.47%) XenApp
1 5 (8.47%) XenDesktop
Systems Management
1 5 (8.47%) AirWatch
1 5 (8.47%) IBM BigFix
1 5 (8.47%) SCCM
Vendors
1 44 (74.58%) Microsoft
2 34 (57.63%) HP
3 9 (15.25%) Oracle
4 5 (8.47%) Altiris
4 5 (8.47%) Ivanti
4 5 (8.47%) MobileIron
5 2 (3.39%) Remedy
6 1 (1.69%) BMC
6 1 (1.69%) CA
6 1 (1.69%) SAP
6 1 (1.69%) ServiceNow