Period
to 15 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 15 July 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
15 Jul 2018
Same period 2017 Same period 2016
Rank 193 190 153
Rank change year-on-year -3 -37 +6
Permanent jobs citing ITSM 28 30 67
As % of all permanent IT jobs advertised in Hertfordshire 0.61% 0.69% 1.38%
As % of the Processes & Methodologies category 0.69% 0.77% 1.56%
Number of salaries quoted 14 20 45
Hertfordshire median annual salary £34,750 £47,500 £50,000
Median salary % change year-on-year -26.84% -5.00% -4.76%
10th Percentile £22,000 £26,100 £29,750
90th Percentile £59,250 £60,000 £84,000
East of England median annual salary £41,525 £50,000 £49,000
% change year-on-year -16.95% +2.04% -2.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 4,064 3,921 4,299
As % of all permanent IT jobs advertised in Hertfordshire 88.02% 89.85% 88.71%
Number of salaries quoted 3,252 3,303 3,482
Hertfordshire median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £72,500 £72,500 £70,000
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 15 July 2018.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 15 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 14 £22,000 -
Hatfield -15 7 £50,000 +50.38% 5
Watford +3 2 - - 1
Stevenage - 2 - -
Baldock - 1 - -
ITSM
East of England

For the 6 months to 15 July 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for ITSM.

1 25 (89.29%) ITIL
2 22 (78.57%) Service Management
3 17 (60.71%) SLA
4 16 (57.14%) Microsoft
5 15 (53.57%) Windows
5 15 (53.57%) Management Information System
5 15 (53.57%) Problem Management
6 14 (50.00%) Spreadsheet
6 14 (50.00%) Proactive Management
6 14 (50.00%) HP
6 14 (50.00%) Microsoft Office
6 14 (50.00%) Business Intelligence
7 9 (32.14%) Security Cleared
8 5 (17.86%) Project Management
8 5 (17.86%) Service Delivery
9 4 (14.29%) Analytical Skills
9 4 (14.29%) Problem-Solving
10 3 (10.71%) Customer Requirements
10 3 (10.71%) Presales
10 3 (10.71%) ServiceNow
10 3 (10.71%) Stakeholder Management
10 3 (10.71%) Business Analysis
10 3 (10.71%) Incident Management
10 3 (10.71%) B2B
10 3 (10.71%) Microsoft Excel
10 3 (10.71%) SQL
10 3 (10.71%) Oracle
11 2 (7.14%) SQL Server
11 2 (7.14%) Flash
11 2 (7.14%) SharePoint

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.14%) SharePoint
2 1 (3.57%) CMS
2 1 (3.57%) SharePoint 2013
Applications
1 14 (50.00%) Microsoft Office
1 14 (50.00%) Spreadsheet
2 3 (10.71%) Microsoft Excel
3 2 (7.14%) Microsoft PowerPoint
Business Applications
1 1 (3.57%) assyst
1 1 (3.57%) Remedy ITSM
Cloud Services
1 2 (7.14%) Amazon AWS
1 2 (7.14%) Cloud Computing
2 1 (3.57%) Azure Active Directory
2 1 (3.57%) Microsoft Azure
2 1 (3.57%) Office 365
2 1 (3.57%) Yammer
Communications & Networking
1 2 (7.14%) Internet
1 2 (7.14%) SMS
2 1 (3.57%) ADSL
2 1 (3.57%) MPLS
2 1 (3.57%) VPN
Database & Business Intelligence
1 2 (7.14%) Oracle Database
1 2 (7.14%) SQL Server
General
1 2 (7.14%) Advertising
1 2 (7.14%) Finance
1 2 (7.14%) Marketing
Job Titles
1 18 (64.29%) Analyst
2 15 (53.57%) Service Analyst
3 14 (50.00%) Administrator
4 3 (10.71%) Business Analyst
4 3 (10.71%) Service Manager
5 2 (7.14%) DBA
5 2 (7.14%) Delivery Manager
5 2 (7.14%) Senior Analyst
5 2 (7.14%) Senior Business Analyst
5 2 (7.14%) Services Delivery Manager
5 2 (7.14%) SQL DBA
6 1 (3.57%) Business Consultant
6 1 (3.57%) Consultant
6 1 (3.57%) Incident Manager
6 1 (3.57%) Operations Manager
6 1 (3.57%) Platform Manager
6 1 (3.57%) Presales Consultant
6 1 (3.57%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (7.14%) Flash
2 1 (3.57%) SAP PI
Miscellaneous
1 15 (53.57%) Management Information System
2 4 (14.29%) Analytical Skills
Operating Systems
1 15 (53.57%) Windows
2 1 (3.57%) Apple iOS
2 1 (3.57%) Windows 10
2 1 (3.57%) Windows 7
Processes & Methodologies
1 25 (89.29%) ITIL
2 22 (78.57%) Service Management
3 15 (53.57%) Problem Management
4 14 (50.00%) Business Intelligence
4 14 (50.00%) Proactive Management
5 5 (17.86%) Project Management
5 5 (17.86%) Service Delivery
6 4 (14.29%) Problem-Solving
7 3 (10.71%) B2B
7 3 (10.71%) Business Analysis
7 3 (10.71%) Customer Requirements
7 3 (10.71%) Incident Management
7 3 (10.71%) Presales
7 3 (10.71%) Stakeholder Management
8 2 (7.14%) Business Development
8 2 (7.14%) Disaster Recovery
8 2 (7.14%) Escalation Management
8 2 (7.14%) Performance Tuning
8 2 (7.14%) Service Design
8 2 (7.14%) Statistics
Programming Languages
1 3 (10.71%) SQL
2 1 (3.57%) C
Qualifications
1 9 (32.14%) Security Cleared
2 2 (7.14%) Degree
2 2 (7.14%) ISEB
2 2 (7.14%) ITIL Certification
2 2 (7.14%) SC Cleared
Quality Assurance & Compliance
1 17 (60.71%) SLA
2 2 (7.14%) GDPR
System Software
1 1 (3.57%) Active Directory
1 1 (3.57%) Microsoft App-V
1 1 (3.57%) XenApp
1 1 (3.57%) XenDesktop
Systems Management
1 1 (3.57%) AirWatch
1 1 (3.57%) IBM BigFix
1 1 (3.57%) SCCM
Vendors
1 16 (57.14%) Microsoft
2 14 (50.00%) HP
3 3 (10.71%) Oracle
3 3 (10.71%) ServiceNow
4 2 (7.14%) Cadence
5 1 (3.57%) Altiris
5 1 (3.57%) Blue Prism
5 1 (3.57%) BMC
5 1 (3.57%) CA
5 1 (3.57%) ILOG
5 1 (3.57%) Ivanti
5 1 (3.57%) MobileIron
5 1 (3.57%) Remedy
5 1 (3.57%) SAP