Period
to 16 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 154 183 163
Rank change year-on-year +29 -20 -3
Permanent jobs citing ITSM 46 39 44
As % of all permanent IT jobs advertised in Hertfordshire 1.14% 0.93% 1.00%
As % of the Processes & Methodologies category 1.27% 1.05% 1.11%
Number of salaries quoted 26 31 39
Hertfordshire median annual salary £35,000 £30,000 £50,000
Median salary % change year-on-year +16.67% -40.00% -4.76%
10th Percentile £27,750 £22,000 £40,500
90th Percentile £61,250 £60,000 £60,500
East of England median annual salary £39,500 £48,000 £47,500
% change year-on-year -17.71% +1.05% +5.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3,622 3,725 3,965
As % of all permanent IT jobs advertised in Hertfordshire 89.65% 88.37% 89.93%
Number of salaries quoted 2,820 3,164 3,245
Hertfordshire median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £27,500
90th Percentile £75,000 £71,250 £71,700
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 16 October 2018.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +23 25 £32,500 -2.26% 2
Watford +1 11 £65,000 +116.67%
Stevenage - 3 - - 1
Letchworth - 2 £24,750 -
Baldock - 1 - -
ITSM
East of England

For the 6 months to 16 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for ITSM.

1 30 (65.22%) Service Management
2 28 (60.87%) ITIL
3 16 (34.78%) Change Management
3 16 (34.78%) Active Directory
4 14 (30.43%) Microsoft
4 14 (30.43%) Windows
5 13 (28.26%) SLA
6 12 (26.09%) Service Delivery
7 10 (21.74%) Apple iOS
7 10 (21.74%) ITIL V3
7 10 (21.74%) Office 365
8 9 (19.57%) Coaching
9 8 (17.39%) Windows 10
9 8 (17.39%) Presales
9 8 (17.39%) Windows 7
9 8 (17.39%) Business Analysis
9 8 (17.39%) Project Management
9 8 (17.39%) Microsoft Office
10 7 (15.22%) LAN
10 7 (15.22%) B2B
10 7 (15.22%) Management Information System
10 7 (15.22%) Customer Requirements
11 6 (13.04%) Continuous Improvement
11 6 (13.04%) Skype for Business
11 6 (13.04%) Mobile Device Management
11 6 (13.04%) Skype
11 6 (13.04%) Organisational Learning
11 6 (13.04%) Decision-Making
11 6 (13.04%) Android
11 6 (13.04%) SCCM

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.04%) Skype for Business
2 5 (10.87%) SharePoint
3 1 (2.17%) CMS
3 1 (2.17%) SharePoint 2013
Applications
1 8 (17.39%) Microsoft Office
2 6 (13.04%) Microsoft Excel
3 3 (6.52%) Microsoft PowerPoint
4 2 (4.35%) MS Visio
Business Applications
1 5 (10.87%) Remedy ITSM
Cloud Services
1 10 (21.74%) Office 365
2 5 (10.87%) Amazon AWS
2 5 (10.87%) Microsoft Azure
3 4 (8.70%) Azure Active Directory
3 4 (8.70%) OneDrive
3 4 (8.70%) Yammer
Communications & Networking
1 7 (15.22%) LAN
2 6 (13.04%) Skype
3 5 (10.87%) Firewall
3 5 (10.87%) WAN
4 4 (8.70%) DHCP
4 4 (8.70%) Internet
5 3 (6.52%) ADSL
5 3 (6.52%) MPLS
5 3 (6.52%) SMS
5 3 (6.52%) VPN
6 2 (4.35%) DNS
6 2 (4.35%) Network Security
6 2 (4.35%) VoIP
6 2 (4.35%) Wireless
7 1 (2.17%) NetScaler
7 1 (2.17%) Remote Desktop
Database & Business Intelligence
1 3 (6.52%) SQL Server
2 2 (4.35%) MySQL
General
1 4 (8.70%) Finance
2 2 (4.35%) Back Office
3 1 (2.17%) Advertising
3 1 (2.17%) Legal
Job Titles
1 20 (43.48%) Analyst
2 12 (26.09%) Service Analyst
3 11 (23.91%) IT Support
4 10 (21.74%) Service Desk Analyst
5 9 (19.57%) Senior Analyst
5 9 (19.57%) Service Manager
6 8 (17.39%) 2nd Line Support
6 8 (17.39%) IT Analyst
7 7 (15.22%) 2nd Line Support Analyst
7 7 (15.22%) Business Analyst
8 6 (13.04%) 2nd Line Service Desk Analyst
8 6 (13.04%) IT Support Analyst
8 6 (13.04%) Service Desk Support
8 6 (13.04%) Service Desk Support Analyst
8 6 (13.04%) Support Engineer
9 5 (10.87%) IT Engineer
9 5 (10.87%) Senior Business Analyst
10 4 (8.70%) Operations Manager
10 4 (8.70%) Senior Service Desk Analyst
11 3 (6.52%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 3 (6.52%) Flash
2 2 (4.35%) SAP PI
Miscellaneous
1 7 (15.22%) Management Information System
2 6 (13.04%) Video Conferencing
3 4 (8.70%) Data Centre
3 4 (8.70%) Smartphone
4 3 (6.52%) Analytical Skills
5 2 (4.35%) BYOD
5 2 (4.35%) Driving Licence
5 2 (4.35%) Handset
Operating Systems
1 14 (30.43%) Windows
2 10 (21.74%) Apple iOS
3 8 (17.39%) Windows 10
3 8 (17.39%) Windows 7
4 6 (13.04%) Android
5 4 (8.70%) Linux
6 3 (6.52%) Windows Server
7 2 (4.35%) Ubuntu
7 2 (4.35%) Windows Server 2008
7 2 (4.35%) Windows Server 2012
Processes & Methodologies
1 30 (65.22%) Service Management
2 28 (60.87%) ITIL
3 16 (34.78%) Change Management
4 12 (26.09%) Service Delivery
5 10 (21.74%) ITIL V3
6 9 (19.57%) Coaching
7 8 (17.39%) Business Analysis
7 8 (17.39%) Presales
7 8 (17.39%) Project Management
8 7 (15.22%) B2B
8 7 (15.22%) Customer Requirements
9 6 (13.04%) Continuous Improvement
9 6 (13.04%) Decision-Making
9 6 (13.04%) Information Security
9 6 (13.04%) Mobile Device Management
9 6 (13.04%) Organisational Learning
10 4 (8.70%) Asset Management
10 4 (8.70%) Disaster Recovery
10 4 (8.70%) People Management
10 4 (8.70%) Stakeholder Management
Programming Languages
1 4 (8.70%) SQL
2 2 (4.35%) C
Qualifications
1 5 (10.87%) Degree
2 4 (8.70%) ITIL Foundation Certificate
2 4 (8.70%) Microsoft Certification
2 4 (8.70%) MOS
3 3 (6.52%) ISEB
3 3 (6.52%) SC Cleared
3 3 (6.52%) Security Cleared
4 1 (2.17%) MCP
Quality Assurance & Compliance
1 13 (28.26%) SLA
2 6 (13.04%) ISO/IEC 27001
3 3 (6.52%) GDPR
System Software
1 16 (34.78%) Active Directory
2 4 (8.70%) Firmware
2 4 (8.70%) Microsoft App-V
2 4 (8.70%) XenApp
2 4 (8.70%) XenDesktop
3 3 (6.52%) VMware Infrastructure
4 2 (4.35%) BitLocker
4 2 (4.35%) Microsoft Virtual Server
4 2 (4.35%) Virtual Servers
5 1 (2.17%) Hyper-V
Systems Management
1 6 (13.04%) SCCM
2 4 (8.70%) AirWatch
2 4 (8.70%) IBM BigFix
3 2 (4.35%) McAfee ePO
3 2 (4.35%) Microsoft Intune
3 2 (4.35%) SolarWinds Orion
Vendors
1 14 (30.43%) Microsoft
2 6 (13.04%) Citrix
3 5 (10.87%) Remedy
3 5 (10.87%) ServiceNow
4 4 (8.70%) Altiris
4 4 (8.70%) Apple
4 4 (8.70%) Fortinet
4 4 (8.70%) IBM
4 4 (8.70%) Ivanti
4 4 (8.70%) MobileIron
5 3 (6.52%) Cadence
5 3 (6.52%) SAP
5 3 (6.52%) VMware
6 2 (4.35%) Blue Prism
6 2 (4.35%) BMC
6 2 (4.35%) ILOG
6 2 (4.35%) McAfee
6 2 (4.35%) Mitel
6 2 (4.35%) Oracle
6 2 (4.35%) SolarWinds