Period
to 23 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 144 182 142
Rank change year-on-year +38 -40 +49
Permanent jobs citing ITSM 69 36 81
As % of all permanent IT jobs advertised in Hertfordshire 1.51% 0.82% 1.62%
As % of the Processes & Methodologies category 1.77% 0.92% 1.87%
Number of salaries quoted 52 30 40
Hertfordshire median annual salary £22,000 £50,000 £51,750
Median salary % change year-on-year -56.00% -3.38% +3.50%
East of England median annual salary £40,000 £47,500 £50,000
% change year-on-year -15.79% -5.00% +47.06%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3,891 3,900 4,335
As % of all permanent IT jobs advertised in Hertfordshire 85.29% 88.38% 86.60%
Number of salaries quoted 3,289 3,225 3,538
Hertfordshire median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,200 £27,500 £27,500
90th Percentile £71,250 £72,500 £71,250
East of England median annual salary £48,000 £45,344 £45,000
% change year-on-year +5.86% +0.76% -

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 23 January 2018.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +25 37 £22,000 -30.16%
Watford +13 19 £30,000 -41.18%
Hatfield -6 12 £50,000 +8.70% 6
ITSM
East of England

For the 6 months to 23 January 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for ITSM.

1 53 (76.81%) Service Management
2 52 (75.36%) ITIL
3 50 (72.46%) Microsoft
4 47 (68.12%) Windows
5 42 (60.87%) Microsoft Office
6 41 (59.42%) Problem Management
7 40 (57.97%) Business Intelligence
8 38 (55.07%) SLA
9 36 (52.17%) HP
9 36 (52.17%) Management Information System
9 36 (52.17%) Spreadsheet
9 36 (52.17%) Proactive Management
10 27 (39.13%) Security Cleared
11 16 (23.19%) SQL Server
12 12 (17.39%) Oracle
13 11 (15.94%) SC Cleared
13 11 (15.94%) DV Cleared
14 10 (14.49%) SQL
14 10 (14.49%) T-SQL
15 9 (13.04%) PBX
15 9 (13.04%) Asset Management
15 9 (13.04%) IT Asset Management
16 7 (10.14%) Remedy
16 7 (10.14%) B2B
16 7 (10.14%) Java
16 7 (10.14%) Remedy ITSM
17 6 (8.70%) JSON
17 6 (8.70%) XPath
17 6 (8.70%) Data Mapping
17 6 (8.70%) cXML

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.80%) SharePoint
Applications
1 42 (60.87%) Microsoft Office
2 36 (52.17%) Spreadsheet
3 4 (5.80%) Microsoft Excel
Business Applications
1 7 (10.14%) Remedy ITSM
2 4 (5.80%) SAP SRM
Cloud Services
1 5 (7.25%) Amazon AWS
1 5 (7.25%) Cloud Computing
2 4 (5.80%) Azure Active Directory
2 4 (5.80%) Microsoft Azure
2 4 (5.80%) Office 365
2 4 (5.80%) Yammer
Communications & Networking
1 9 (13.04%) PBX
2 6 (8.70%) FTP
2 6 (8.70%) HTTP
3 5 (7.25%) SSL
4 1 (1.45%) ADSL
4 1 (1.45%) Internet
4 1 (1.45%) MPLS
4 1 (1.45%) TCP/IP
4 1 (1.45%) VPN
Database & Business Intelligence
1 16 (23.19%) SQL Server
2 6 (8.70%) Oracle Database
3 4 (5.80%) Data Warehouse
3 4 (5.80%) Microsoft Analysis Services
3 4 (5.80%) SQL Server Analysis Services
3 4 (5.80%) SQL Server Integration Services
3 4 (5.80%) SQL Server Reporting Services
4 1 (1.45%) MySQL
4 1 (1.45%) Oracle Database 11g
4 1 (1.45%) PostgreSQL
4 1 (1.45%) Relational Database
Development Applications
1 1 (1.45%) ProC
General
1 5 (7.25%) Advertising
1 5 (7.25%) Finance
2 4 (5.80%) Legal
Job Titles
1 57 (82.61%) Analyst
2 36 (52.17%) Administrator
2 36 (52.17%) Service Analyst
3 9 (13.04%) IT Analyst
3 9 (13.04%) IT Support
3 9 (13.04%) IT Support Analyst
3 9 (13.04%) Support Analyst
4 8 (11.59%) Help Desk Analyst
4 8 (11.59%) Help Desk Support
4 8 (11.59%) Help Desk Support Analyst
5 5 (7.25%) Database Analyst
5 5 (7.25%) Developer
5 5 (7.25%) Oracle Analyst
5 5 (7.25%) SAP Analyst
5 5 (7.25%) SQL Analyst
5 5 (7.25%) SQL Server Analyst
6 4 (5.80%) Analyst Programmer
6 4 (5.80%) Business Intelligence Developer
6 4 (5.80%) SAP Programmer
6 4 (5.80%) Service Manager
Libraries, Frameworks & Software Standards
1 6 (8.70%) cXML
1 6 (8.70%) EDIFACT
1 6 (8.70%) IDoc
1 6 (8.70%) JDBC
1 6 (8.70%) JSON
1 6 (8.70%) SAP PI
1 6 (8.70%) SOAP
1 6 (8.70%) XML
1 6 (8.70%) XSLT
2 5 (7.25%) Middleware
3 4 (5.80%) OLE
4 1 (1.45%) Web Services
Miscellaneous
1 36 (52.17%) Management Information System
2 6 (8.70%) Analytical Skills
3 5 (7.25%) Virtual Team
4 1 (1.45%) Data Centre
Operating Systems
1 47 (68.12%) Windows
2 6 (8.70%) Unix
3 4 (5.80%) Apple iOS
3 4 (5.80%) Windows 10
3 4 (5.80%) Windows 7
4 1 (1.45%) AIX
4 1 (1.45%) Linux
4 1 (1.45%) Solaris
Processes & Methodologies
1 53 (76.81%) Service Management
2 52 (75.36%) ITIL
3 41 (59.42%) Problem Management
4 40 (57.97%) Business Intelligence
5 36 (52.17%) Proactive Management
6 9 (13.04%) Asset Management
6 9 (13.04%) IT Asset Management
7 7 (10.14%) B2B
8 6 (8.70%) Data Mapping
9 5 (7.25%) Performance Tuning
9 5 (7.25%) Proactive Monitoring
9 5 (7.25%) SDLC
10 4 (5.80%) Data Governance
10 4 (5.80%) Data Protection
10 4 (5.80%) Dimensional Modelling
10 4 (5.80%) ETL
10 4 (5.80%) KYC
10 4 (5.80%) Line Management
10 4 (5.80%) System Testing
11 2 (2.90%) Incident Management
Programming Languages
1 10 (14.49%) SQL
1 10 (14.49%) T-SQL
2 7 (10.14%) Java
3 6 (8.70%) PL/SQL
3 6 (8.70%) Shell Script
3 6 (8.70%) XPath
3 6 (8.70%) XQuery
4 1 (1.45%) R
Qualifications
1 27 (39.13%) Security Cleared
2 11 (15.94%) DV Cleared
2 11 (15.94%) SC Cleared
3 5 (7.25%) Degree
4 1 (1.45%) ITIL Certification
Quality Assurance & Compliance
1 38 (55.07%) SLA
2 6 (8.70%) RosettaNet
System Software
1 4 (5.80%) Active Directory
1 4 (5.80%) Microsoft App-V
1 4 (5.80%) XenApp
1 4 (5.80%) XenDesktop
Systems Management
1 4 (5.80%) AirWatch
1 4 (5.80%) IBM BigFix
1 4 (5.80%) SCCM
Vendors
1 50 (72.46%) Microsoft
2 36 (52.17%) HP
3 12 (17.39%) Oracle
4 7 (10.14%) Remedy
5 6 (8.70%) SAP
6 4 (5.80%) Altiris
6 4 (5.80%) Ivanti
6 4 (5.80%) MobileIron