The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
East of England / Hertfordshire
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 133 114 113
Rank change year-on-year -19 -1  
Permanent jobs citing ITSM 12 42 47
As % of all permanent IT jobs advertised in Hertfordshire 0.54% 1.61% 1.96%
As % of the Processes & Methodologies category 0.61% 1.87% 2.41%
Number of salaries quoted 7 22 18
Median salary £48,750 £62,500 £50,000
Median salary % change year-on-year -22.00% +25.00%  
90% offered a salary of more than £35,400 £27,500 £35,000
10% offered a salary of more than £54,000 £90,000 £67,500
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process and methodology skills.

Process & Methodology Skills
Hertfordshire
Permanent job vacancies with a requirement for process and methodology skills 1964 2245 1947
As % of all permanent IT job vacancies advertised in Hertfordshire 87.99% 86.25% 81.29%
Number of salaries quoted 1636 1811 1521
Median salary £49,000 £52,318 £50,000
Median salary % change year-on-year -6.34% +4.63%  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hertfordshire.

Salary trend for ITSM in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing ITSM in Hertfordshire over the 3 months to 29 March 2017.

Salary histogram for ITSM in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +7 4 £40,500 -42.14% 2
Watford -2 3 £50,000 +81.81%
ITSM
East of England

For the 6 months to 29 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for ITSM.

1 21 (61.76%) ITIL
2 13 (38.24%) BMC
2 13 (38.24%) CMDB
3 11 (32.35%) Remedy ITSM
3 11 (32.35%) Remedy
4 9 (26.47%) MS Office
4 9 (26.47%) Service Management
5 8 (23.53%) Microsoft
5 8 (23.53%) Change Control
5 8 (23.53%) ServiceNow
6 7 (20.59%) Service Delivery
7 6 (17.65%) Computacenter
7 6 (17.65%) MS Excel
7 6 (17.65%) SAP
7 6 (17.65%) PRINCE2
8 5 (14.71%) XML
8 5 (14.71%) Finance
8 5 (14.71%) Analytical Skills
8 5 (14.71%) SAP PI
9 4 (11.76%) MS PowerPoint
9 4 (11.76%) Incident Management
9 4 (11.76%) Problem Management
9 4 (11.76%) Data Protection
9 4 (11.76%) PaaS
9 4 (11.76%) IaaS
9 4 (11.76%) Advertising
9 4 (11.76%) Programme Management
9 4 (11.76%) Agile Software Development
9 4 (11.76%) Retail
9 4 (11.76%) NetApp

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 9 (26.47%) MS Office
2 6 (17.65%) MS Excel
3 4 (11.76%) MS PowerPoint
Business Applications
1 11 (32.35%) Remedy ITSM
Cloud Services
1 4 (11.76%) IaaS
1 4 (11.76%) PaaS
2 1 (2.94%) Force.com
2 1 (2.94%) SaaS
Communications & Networking
1 4 (11.76%) SAN
2 2 (5.88%) Internet
Database & Business Intelligence
1 1 (2.94%) GIS
General
1 5 (14.71%) Finance
2 4 (11.76%) Advertising
2 4 (11.76%) Retail
3 2 (5.88%) Front Office
Job Titles
1 9 (26.47%) Developer
2 8 (23.53%) Remedy Developer
3 5 (14.71%) Administrator
3 5 (14.71%) Senior Developer
3 5 (14.71%) Senior Remedy Developer
4 4 (11.76%) IT Administrator
5 3 (8.82%) Analyst
5 3 (8.82%) Business Analyst
5 3 (8.82%) Procurement Administrator
5 3 (8.82%) Senior Analyst
5 3 (8.82%) Senior Business Analyst
6 2 (5.88%) Incident and Problem Manager
6 2 (5.88%) IT Support
6 2 (5.88%) ITIL Manager
6 2 (5.88%) ITSM Specialist
6 2 (5.88%) Major Incident Manager
6 2 (5.88%) Programmer
6 2 (5.88%) SAP Programmer
6 2 (5.88%) Service Management Specialist
6 2 (5.88%) Technology Manager
Libraries, Frameworks & Software Standards
1 5 (14.71%) SAP PI
1 5 (14.71%) XML
2 3 (8.82%) Middleware
2 3 (8.82%) Web Services
3 2 (5.88%) EDIFACT
3 2 (5.88%) JSON
3 2 (5.88%) SOAP
3 2 (5.88%) XSLT
4 1 (2.94%) Visualforce
Miscellaneous
1 13 (38.24%) CMDB
2 5 (14.71%) Analytical Skills
3 3 (8.82%) Management Information System
3 3 (8.82%) User Experience
4 1 (2.94%) Enterprise Software
Operating Systems
1 4 (11.76%) Linux
1 4 (11.76%) OpenVMS
1 4 (11.76%) Solaris
2 1 (2.94%) Windows
2 1 (2.94%) Windows 7
2 1 (2.94%) Windows 8
Processes & Methodologies
1 21 (61.76%) ITIL
2 9 (26.47%) Service Management
3 8 (23.53%) Change Control
4 7 (20.59%) Service Delivery
5 6 (17.65%) PRINCE2
6 4 (11.76%) Agile Software Development
6 4 (11.76%) Data Protection
6 4 (11.76%) Incident Management
6 4 (11.76%) Problem Management
6 4 (11.76%) Programme Management
7 3 (8.82%) Business Development
7 3 (8.82%) Requirements Analysis
7 3 (8.82%) Stakeholder Management
7 3 (8.82%) Ticket Management
7 3 (8.82%) Trend Analysis
7 3 (8.82%) Use Case
8 2 (5.88%) Change Management
8 2 (5.88%) Cost-Benefit Analysis
8 2 (5.88%) Data Analysis
8 2 (5.88%) Workflow
Programming Languages
1 2 (5.88%) Java
1 2 (5.88%) XQuery
2 1 (2.94%) Apex Code
2 1 (2.94%) JavaScript
2 1 (2.94%) SOQL
Qualifications
1 4 (11.76%) ITIL Certification
2 3 (8.82%) Degree
System Software
1 4 (11.76%) Active Directory
Systems Management
1 1 (2.94%) SCCM
Vendors
1 13 (38.24%) BMC
2 11 (32.35%) Remedy
3 8 (23.53%) Microsoft
3 8 (23.53%) ServiceNow
4 6 (17.65%) Computacenter
4 6 (17.65%) SAP
5 4 (11.76%) NetApp
6 3 (8.82%) Citrix
7 2 (5.88%) Blue Martini
7 2 (5.88%) Salesforce.com
8 1 (2.94%) Snow
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IQ Sales People
Salary: £55000 per annum + Corp Benefits
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Salary: Competitive + Benefits
Posted: 19 days ago