Period
to 22 November 2017

The median annual salary for an IT Support Analyst was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
East of England > Hertfordshire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 169 184 214
Rank change year-on-year +15 +30 -9
Permanent jobs requiring an IT Support Analyst 38 30 26
As % of all permanent IT jobs advertised in Hertfordshire 0.86% 0.67% 0.49%
As % of the Job Titles category 0.89% 0.69% 0.50%
Number of salaries quoted 37 29 26
Hertfordshire median annual salary £30,000 £21,000 £27,500
Median salary % change year-on-year +42.86% -23.64% +20.88%
10th Percentile £19,250 £17,700 £20,125
90th Percentile £37,000 £30,350 £33,250
East of England median annual salary £30,000 £23,500 £22,500
% change year-on-year +27.66% +4.44% -10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4264 4374 5172
% of permanent IT jobs with a recognized job title 96.80% 97.07% 96.78%
Number of salaries quoted 3618 3658 4257
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,750
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

IT Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for IT Support Analyst in Hertfordshire

IT Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in Hertfordshire.

Salary trend for IT Support Analyst in Hertfordshire

IT Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing IT Support Analyst in Hertfordshire over the 6 months to 22 November 2017.

Salary histogram for IT Support Analyst in Hertfordshire

IT Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the Hertfordshire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +8 18 £30,000 +66.67%
Hemel Hempstead +5 10 £30,000 -7.69% 1
Stevenage -9 5 £22,500 +12.50%
Welwyn Garden City -3 3 £37,000 +42.31%
St Albans -3 1 £20,500 -29.31%
IT Support Analyst
East of England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 22 November 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring IT Support Analyst in the job title.

1 28 (73.68%) Windows
2 22 (57.89%) Microsoft
3 18 (47.37%) Active Directory
4 17 (44.74%) Windows Server
5 13 (34.21%) MS Exchange
5 13 (34.21%) Windows Server 2012
5 13 (34.21%) Windows Server 2008
6 12 (31.58%) Asset Management
6 12 (31.58%) IT Asset Management
6 12 (31.58%) Windows 7
6 12 (31.58%) PBX
6 12 (31.58%) ITSM
6 12 (31.58%) Service Management
7 11 (28.95%) Microsoft Office
8 10 (26.32%) TCP/IP
9 9 (23.68%) Office 365
9 9 (23.68%) Windows 10
10 7 (18.42%) Cisco
11 6 (15.79%) Cisco Certification
11 6 (15.79%) Microsoft Certification
11 6 (15.79%) Windows XP
11 6 (15.79%) SLA
11 6 (15.79%) CCNA
11 6 (15.79%) VMware
11 6 (15.79%) Windows 8
12 5 (13.16%) SAN
12 5 (13.16%) MCP
12 5 (13.16%) SQL Server
12 5 (13.16%) VoIP
13 4 (10.53%) ITIL

IT Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (34.21%) MS Exchange
2 2 (5.26%) Exchange Server 2010
2 2 (5.26%) Skype for Business
3 1 (2.63%) Exchange Server 2007
3 1 (2.63%) Exchange Server 2013
3 1 (2.63%) SharePoint
Applications
1 11 (28.95%) Microsoft Office
2 2 (5.26%) Spreadsheet
Business Applications
1 1 (2.63%) Dynamics AX
Cloud Services
1 9 (23.68%) Office 365
2 4 (10.53%) Microsoft Azure
3 3 (7.89%) Mimecast
4 1 (2.63%) IaaS
4 1 (2.63%) SaaS
Communications & Networking
1 12 (31.58%) PBX
2 10 (26.32%) TCP/IP
3 5 (13.16%) SAN
3 5 (13.16%) VoIP
4 4 (10.53%) VPN
5 3 (7.89%) DHCP
5 3 (7.89%) DNS
6 2 (5.26%) Firewall
6 2 (5.26%) Internet
6 2 (5.26%) Unified Communications
6 2 (5.26%) VLAN
7 1 (2.63%) LAN
7 1 (2.63%) MPLS
Database & Business Intelligence
1 5 (13.16%) SQL Server
2 2 (5.26%) Amazon RDS
General
1 3 (7.89%) Telecoms
2 1 (2.63%) Advertising
2 1 (2.63%) Electronics
2 1 (2.63%) Finance
2 1 (2.63%) Manufacturing
2 1 (2.63%) Retail
2 1 (2.63%) Spanish Language
Miscellaneous
1 1 (2.63%) iPad
1 1 (2.63%) iPhone
Operating Systems
1 28 (73.68%) Windows
2 17 (44.74%) Windows Server
3 13 (34.21%) Windows Server 2008
3 13 (34.21%) Windows Server 2012
4 12 (31.58%) Windows 7
5 9 (23.68%) Windows 10
6 6 (15.79%) Windows 8
6 6 (15.79%) Windows XP
7 2 (5.26%) Linux
7 2 (5.26%) Mac OS X
7 2 (5.26%) Windows Server 2003
7 2 (5.26%) Windows Vista
8 1 (2.63%) Android
Processes & Methodologies
1 12 (31.58%) Asset Management
1 12 (31.58%) IT Asset Management
1 12 (31.58%) ITSM
1 12 (31.58%) Service Management
2 4 (10.53%) ITIL
3 3 (7.89%) Disaster Recovery
3 3 (7.89%) Kalman Filter
4 2 (5.26%) Business Continuity
4 2 (5.26%) Document Management
4 2 (5.26%) Process Improvement
4 2 (5.26%) Web Filtering
5 1 (2.63%) CRM
5 1 (2.63%) Data Analysis
5 1 (2.63%) Data Security
5 1 (2.63%) Email Filtering
Programming Languages
1 2 (5.26%) SQL
2 1 (2.63%) C
2 1 (2.63%) T-SQL
2 1 (2.63%) VBA
Qualifications
1 6 (15.79%) CCNA
1 6 (15.79%) Cisco Certification
1 6 (15.79%) Microsoft Certification
2 5 (13.16%) MCP
3 4 (10.53%) A+ Certification
3 4 (10.53%) MCTS
4 1 (2.63%) Degree
4 1 (2.63%) MCSA
4 1 (2.63%) MCSE
Quality Assurance & Compliance
1 6 (15.79%) SLA
2 1 (2.63%) QA
System Software
1 18 (47.37%) Active Directory
2 4 (10.53%) Hyper-V
3 3 (7.89%) VMware Infrastructure
4 2 (5.26%) Virtual Machines
4 2 (5.26%) VMware ESXi
Systems Management
1 2 (5.26%) Backup Exec
Vendors
1 22 (57.89%) Microsoft
2 7 (18.42%) Cisco
3 6 (15.79%) VMware
4 3 (7.89%) Citrix
5 2 (5.26%) Dell
5 2 (5.26%) HP
5 2 (5.26%) NetApp
5 2 (5.26%) Veeam