Period
to 23 January 2018

The median annual salary for an IT Support Analyst was £27,500 in advertised job vacancies in the East of England during the 6 months to 23 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > East of England
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 286 306 305
Rank change year-on-year +20 -1 +6
Permanent jobs requiring an IT Support Analyst 57 49 76
As % of all permanent IT jobs advertised in the East of England 0.47% 0.39% 0.52%
As % of the Job Titles category 0.49% 0.41% 0.53%
Number of salaries quoted 55 48 71
East of England median annual salary £27,500 £23,000 £24,000
Median salary % change year-on-year +19.57% -4.17% -4.00%
10th Percentile £19,200 £18,500 £17,000
90th Percentile £37,000 £33,075 £38,750
England median annual salary £25,000 £26,500 £25,000
% change year-on-year -5.66% +6.00% -4.31%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,634 12,011 14,214
% of permanent IT jobs with a recognized job title 96.76% 96.82% 96.75%
Number of salaries quoted 9,548 9,904 11,760
East of England median annual salary £46,500 £45,000 £44,500
Median salary % change year-on-year +3.33% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £66,708
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support Analyst in the East of England

IT Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the East of England.

Salary trend for IT Support Analyst in the East of England

IT Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support Analyst in the East of England over the 6 months to 23 January 2018.

Salary histogram for IT Support Analyst in the East of England

IT Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the East of England region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +11 31 £30,000 +34.83% 3
Essex +24 12 £25,500 +27.50% 4
Cambridgeshire -29 9 £25,000 -0.99% 1
Bedfordshire +32 2 £29,500 -15.71%
Suffolk +17 2 £21,000 -8.70% 1
Norfolk +15 2 £25,250 +1.00% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 January 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support Analyst in the job title.

1 40 (70.18%) Windows
2 32 (56.14%) Microsoft
3 28 (49.12%) Active Directory
4 22 (38.60%) Microsoft Office
4 22 (38.60%) Windows Server
5 17 (29.82%) Office 365
5 17 (29.82%) MS Exchange
6 14 (24.56%) VMware
6 14 (24.56%) Windows 7
7 13 (22.81%) Windows Server 2012
7 13 (22.81%) TCP/IP
8 11 (19.30%) ITIL
8 11 (19.30%) Service Management
9 10 (17.54%) SLA
9 10 (17.54%) Windows 10
9 10 (17.54%) Windows Server 2008
10 9 (15.79%) IT Asset Management
10 9 (15.79%) Citrix
10 9 (15.79%) PBX
10 9 (15.79%) ITSM
10 9 (15.79%) Asset Management
11 8 (14.04%) SQL Server
12 7 (12.28%) SQL
12 7 (12.28%) DNS
12 7 (12.28%) Windows 8
12 7 (12.28%) Hyper-V
13 6 (10.53%) VMware Infrastructure
13 6 (10.53%) Exchange Server 2010
13 6 (10.53%) VPN
13 6 (10.53%) DHCP

IT Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (29.82%) MS Exchange
2 6 (10.53%) Exchange Server 2010
3 3 (5.26%) Skype for Business
4 2 (3.51%) Exchange Server 2007
4 2 (3.51%) Exchange Server 2013
4 2 (3.51%) SharePoint
Applications
1 22 (38.60%) Microsoft Office
2 1 (1.75%) Microsoft Excel
Business Applications
1 1 (1.75%) Dynamics NAV
1 1 (1.75%) Infor M3
Cloud Services
1 17 (29.82%) Office 365
2 4 (7.02%) Microsoft Azure
2 4 (7.02%) Mimecast
3 3 (5.26%) G Suite
Communications & Networking
1 13 (22.81%) TCP/IP
2 9 (15.79%) PBX
3 7 (12.28%) DNS
4 6 (10.53%) DHCP
4 6 (10.53%) VPN
5 5 (8.77%) Firewall
5 5 (8.77%) SAN
5 5 (8.77%) VoIP
6 4 (7.02%) VLAN
7 3 (5.26%) Internet
7 3 (5.26%) WebEx
8 2 (3.51%) LAN
8 2 (3.51%) SMS
8 2 (3.51%) Unified Communications
8 2 (3.51%) WAN
8 2 (3.51%) Wi-Fi
9 1 (1.75%) IP Telephony
9 1 (1.75%) Network Security
9 1 (1.75%) Skype
Database & Business Intelligence
1 8 (14.04%) SQL Server
2 2 (3.51%) Amazon RDS
3 1 (1.75%) Crystal Reports
3 1 (1.75%) GIS
3 1 (1.75%) MySQL
3 1 (1.75%) SQL Server Analysis Services
3 1 (1.75%) SQL Server Integration Services
3 1 (1.75%) SQL Server Reporting Services
General
1 5 (8.77%) Manufacturing
2 3 (5.26%) Finance
2 3 (5.26%) Telecoms
3 2 (3.51%) Legal
4 1 (1.75%) Advertising
4 1 (1.75%) French Language
4 1 (1.75%) Law
4 1 (1.75%) Retail
Libraries, Frameworks & Software Standards
1 3 (5.26%) .NET
2 2 (3.51%) HTML
2 2 (3.51%) jQuery
3 1 (1.75%) CSS
3 1 (1.75%) EDI
3 1 (1.75%) J2EE
3 1 (1.75%) LAMP
Miscellaneous
1 3 (5.26%) Driving Licence
2 2 (3.51%) iPad
3 1 (1.75%) AS400
3 1 (1.75%) Computer Science
3 1 (1.75%) Data Centre
3 1 (1.75%) iSeries
3 1 (1.75%) Video Conferencing
3 1 (1.75%) Virtual Team
Operating Systems
1 40 (70.18%) Windows
2 22 (38.60%) Windows Server
3 14 (24.56%) Windows 7
4 13 (22.81%) Windows Server 2012
5 10 (17.54%) Windows 10
5 10 (17.54%) Windows Server 2008
6 7 (12.28%) Windows 8
7 5 (8.77%) Windows Vista
8 3 (5.26%) Linux
9 2 (3.51%) Mac OS X
9 2 (3.51%) Windows Server 2003
9 2 (3.51%) Windows XP
Processes & Methodologies
1 11 (19.30%) ITIL
1 11 (19.30%) Service Management
2 9 (15.79%) Asset Management
2 9 (15.79%) IT Asset Management
2 9 (15.79%) ITSM
3 5 (8.77%) ERP
4 4 (7.02%) Kalman Filter
5 3 (5.26%) Data Migration
5 3 (5.26%) Disaster Recovery
5 3 (5.26%) Migration
5 3 (5.26%) Problem Management
5 3 (5.26%) Process Improvement
5 3 (5.26%) Root Cause Analysis
5 3 (5.26%) Service Delivery
6 2 (3.51%) Business Continuity
6 2 (3.51%) Email Filtering
6 2 (3.51%) ITIL V3
6 2 (3.51%) Mathematics
6 2 (3.51%) Web Filtering
7 1 (1.75%) DevOps
Programming Languages
1 7 (12.28%) SQL
2 3 (5.26%) PowerShell
3 2 (3.51%) JavaScript
4 1 (1.75%) C
4 1 (1.75%) C#
4 1 (1.75%) Java
4 1 (1.75%) T-SQL
4 1 (1.75%) VB.NET
4 1 (1.75%) VBA
4 1 (1.75%) VBScript
Qualifications
1 4 (7.02%) Microsoft Certification
2 3 (5.26%) Degree
2 3 (5.26%) MCP
2 3 (5.26%) MCSA
3 2 (3.51%) CCNA
3 2 (3.51%) Cisco Certification
4 1 (1.75%) HNC
4 1 (1.75%) MCDST
4 1 (1.75%) MCSE
4 1 (1.75%) Numerate Degree
Quality Assurance & Compliance
1 10 (17.54%) SLA
2 1 (1.75%) QA
System Software
1 28 (49.12%) Active Directory
2 7 (12.28%) Hyper-V
3 6 (10.53%) VMware Infrastructure
4 2 (3.51%) VMware ESXi
Systems Management
1 2 (3.51%) Backup Exec
1 2 (3.51%) SCCM
1 2 (3.51%) SCOM
1 2 (3.51%) WSUS
2 1 (1.75%) Norton AntiVirus
2 1 (1.75%) Systems Management Server (SMS)
Vendors
1 32 (56.14%) Microsoft
2 14 (24.56%) VMware
3 9 (15.79%) Citrix
4 4 (7.02%) HP
5 3 (5.26%) Cisco
5 3 (5.26%) Google
5 3 (5.26%) Remedy
5 3 (5.26%) Symantec
6 2 (3.51%) Dell
6 2 (3.51%) NetApp
6 2 (3.51%) Veeam
7 1 (1.75%) Altiris
7 1 (1.75%) Atlassian
7 1 (1.75%) ProCurve
7 1 (1.75%) WatchGuard