Period
to 19 November 2017

The median annual salary for a Service Analyst was £22,000 in advertised job vacancies in Hertfordshire during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
East of England > Hertfordshire
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 151 164 189
Rank change year-on-year +13 +25 +2
Permanent jobs requiring a Service Analyst 59 54 59
As % of all permanent IT jobs advertised in Hertfordshire 1.36% 1.21% 1.09%
As % of the Job Titles category 1.40% 1.25% 1.13%
Number of salaries quoted 55 52 57
Hertfordshire median annual salary £22,000 £21,500 £22,500
Median salary % change year-on-year +2.33% -4.44% -15.09%
10th Percentile £19,250 £18,000 £19,000
90th Percentile £39,500 £47,500 £37,500
East of England median annual salary £22,250 £30,000 £23,500
% change year-on-year -25.83% +27.66% -9.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4203 4325 5217
% of permanent IT jobs with a recognized job title 96.75% 96.97% 96.79%
Number of salaries quoted 3577 3621 4282
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,996
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,750
% change year-on-year - +2.86% +2.94%

Service Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Analyst in Hertfordshire

Service Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Hertfordshire.

Salary trend for Service Analyst in Hertfordshire

Service Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Analyst in Hertfordshire over the 6 months to 19 November 2017.

Salary histogram for Service Analyst in Hertfordshire

Service Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Hertfordshire region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +23 24 £22,000 -68.57%
Hatfield +8 10 £20,500 -54.44%
Watford -6 10 £35,000 +16.67% 1
Hertford - 4 £27,500 -
Potters Bar - 2 £44,000 -
Hoddesdon -1 1 £21,500 -
Welwyn Garden City -2 1 £26,000 +6.12%
St Albans - 1 £20,500 -
Broxbourne - 1 £22,500 -
Hitchin - 1 - -
Service Analyst
East of England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 19 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Service Analyst in the job title.

1 36 (61.02%) Windows
2 30 (50.85%) Microsoft
3 28 (47.46%) Microsoft Office
4 24 (40.68%) SLA
5 23 (38.98%) ITIL
6 22 (37.29%) HP
7 20 (33.90%) Business Intelligence
7 20 (33.90%) Service Management
7 20 (33.90%) ITSM
7 20 (33.90%) Management Information System
7 20 (33.90%) Problem Management
7 20 (33.90%) Spreadsheet
7 20 (33.90%) Proactive Management
8 17 (28.81%) Security Cleared
9 16 (27.12%) Active Directory
10 12 (20.34%) Office 365
11 11 (18.64%) SC Cleared
11 11 (18.64%) DV Cleared
12 9 (15.25%) Linux
13 8 (13.56%) Windows Server
14 7 (11.86%) Microsoft Certification
15 6 (10.17%) VPN
15 6 (10.17%) VMware
15 6 (10.17%) Windows 7
16 5 (8.47%) VMware Infrastructure
16 5 (8.47%) TCP/IP
16 5 (8.47%) Citrix
17 4 (6.78%) A+ Certification
17 4 (6.78%) Network+ Certification
17 4 (6.78%) Content Management

Service Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.08%) MS Exchange
2 2 (3.39%) Skype for Business
3 1 (1.69%) Exchange Server 2007
3 1 (1.69%) Exchange Server 2010
3 1 (1.69%) Exchange Server 2013
Applications
1 28 (47.46%) Microsoft Office
2 20 (33.90%) Spreadsheet
Business Applications
1 1 (1.69%) BASE24
Cloud Services
1 12 (20.34%) Office 365
2 4 (6.78%) Microsoft Azure
3 3 (5.08%) Mimecast
4 1 (1.69%) Amazon AWS
Communications & Networking
1 6 (10.17%) VPN
2 5 (8.47%) TCP/IP
3 4 (6.78%) Wi-Fi
4 2 (3.39%) DHCP
4 2 (3.39%) DNS
4 2 (3.39%) Firewall
4 2 (3.39%) SAN
4 2 (3.39%) Unified Communications
4 2 (3.39%) Wireless
Database & Business Intelligence
1 2 (3.39%) Amazon RDS
General
1 4 (6.78%) Mandarin Language
2 3 (5.08%) Finance
3 1 (1.69%) Retail
Miscellaneous
1 20 (33.90%) Management Information System
2 2 (3.39%) Computer Science
2 2 (3.39%) Data Centre
3 1 (1.69%) Linux Command Line
Operating Systems
1 36 (61.02%) Windows
2 9 (15.25%) Linux
3 8 (13.56%) Windows Server
4 6 (10.17%) Windows 7
5 4 (6.78%) Android
6 3 (5.08%) Windows 10
6 3 (5.08%) Windows 8
7 2 (3.39%) Mac OS X
8 1 (1.69%) Unix
Processes & Methodologies
1 23 (38.98%) ITIL
2 20 (33.90%) Business Intelligence
2 20 (33.90%) ITSM
2 20 (33.90%) Proactive Management
2 20 (33.90%) Problem Management
2 20 (33.90%) Service Management
3 4 (6.78%) Content Management
4 3 (5.08%) Kalman Filter
5 2 (3.39%) Business Continuity
5 2 (3.39%) Customer Requirements
5 2 (3.39%) Data Protection
5 2 (3.39%) Presales
5 2 (3.39%) PRINCE2
5 2 (3.39%) Service Delivery
5 2 (3.39%) Stakeholder Management
5 2 (3.39%) Systems Analysis
5 2 (3.39%) Web Filtering
6 1 (1.69%) Agile Software Development
6 1 (1.69%) Business Analysis
6 1 (1.69%) E-Commerce
Programming Languages
1 3 (5.08%) PowerShell
2 2 (3.39%) R
Qualifications
1 17 (28.81%) Security Cleared
2 11 (18.64%) DV Cleared
2 11 (18.64%) SC Cleared
3 7 (11.86%) Microsoft Certification
4 4 (6.78%) A+ Certification
4 4 (6.78%) Network+ Certification
5 2 (3.39%) CCNA
5 2 (3.39%) Cisco Certification
5 2 (3.39%) Degree
5 2 (3.39%) MCSA
6 1 (1.69%) ISEB
6 1 (1.69%) MCP
6 1 (1.69%) MCSE
Quality Assurance & Compliance
1 24 (40.68%) SLA
2 3 (5.08%) PMO
3 1 (1.69%) GDPR
System Software
1 16 (27.12%) Active Directory
2 5 (8.47%) VMware Infrastructure
3 3 (5.08%) Hyper-V
4 2 (3.39%) VMware ESXi
Systems Management
1 3 (5.08%) SCCM
2 2 (3.39%) Backup Exec
Vendors
1 30 (50.85%) Microsoft
2 22 (37.29%) HP
3 6 (10.17%) VMware
4 5 (8.47%) Citrix
5 3 (5.08%) Cisco
6 2 (3.39%) Dell
6 2 (3.39%) NetApp
6 2 (3.39%) Veeam