Period
to 23 November 2017

The median annual salary for a Service Analyst was £22,000 in advertised job vacancies in the East of England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > East of England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 249 196 207
Rank change year-on-year -53 +11 -23
Permanent jobs requiring a Service Analyst 111 190 200
As % of all permanent IT jobs advertised in the East of England 0.92% 1.44% 1.31%
As % of the Job Titles category 0.95% 1.49% 1.36%
Number of salaries quoted 101 200 188
East of England median annual salary £22,000 £30,000 £23,500
Median salary % change year-on-year -26.67% +27.66% -8.74%
10th Percentile £17,750 £18,450 £18,888
90th Percentile £38,750 £47,500 £63,750
England median annual salary £27,000 £28,000 £27,000
% change year-on-year -3.57% +3.70% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11644 12742 14711
% of permanent IT jobs with a recognized job title 96.58% 96.45% 96.46%
Number of salaries quoted 9559 10572 12210
East of England median annual salary £45,000 £45,000 £43,750
Median salary % change year-on-year - +2.86% +2.94%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Analyst in the East of England

Service Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the East of England.

Salary trend for Service Analyst in the East of England

Service Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Analyst in the East of England over the 6 months to 23 November 2017.

Salary histogram for Service Analyst in the East of England

Service Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the East of England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -1 58 £22,000 +2.33% 3
Cambridgeshire -38 20 £22,500 -26.23% 4
Essex +3 16 £22,000 -32.31%
Bedfordshire +13 13 £23,000 -24.59% 1
Suffolk -1 4 £23,500 -6.00%
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Analyst in the job title.

1 66 (59.46%) Windows
2 59 (53.15%) Microsoft
3 47 (42.34%) Microsoft Office
4 46 (41.44%) ITIL
5 37 (33.33%) Active Directory
6 31 (27.93%) SLA
7 25 (22.52%) Service Management
7 25 (22.52%) Problem Management
7 25 (22.52%) Office 365
8 23 (20.72%) HP
9 22 (19.82%) Business Intelligence
9 22 (19.82%) ITSM
10 21 (18.92%) Management Information System
10 21 (18.92%) Spreadsheet
10 21 (18.92%) Proactive Management
11 20 (18.02%) Security Cleared
12 16 (14.41%) Microsoft Certification
13 14 (12.61%) Windows 7
14 13 (11.71%) SC Cleared
14 13 (11.71%) Windows Server
15 12 (10.81%) Windows 10
16 11 (9.91%) DV Cleared
17 10 (9.01%) Linux
17 10 (9.01%) VMware
18 9 (8.11%) Finance
18 9 (8.11%) Incident Management
19 8 (7.21%) Analytical Skills
19 8 (7.21%) TCP/IP
19 8 (7.21%) MS Exchange
19 8 (7.21%) Service Delivery

Service Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.21%) MS Exchange
2 2 (1.80%) Exchange Server 2007
2 2 (1.80%) Exchange Server 2010
2 2 (1.80%) Exchange Server 2013
2 2 (1.80%) SharePoint
2 2 (1.80%) Skype for Business
3 1 (0.90%) Blackberry Enterprise Server
Applications
1 47 (42.34%) Microsoft Office
2 21 (18.92%) Spreadsheet
3 2 (1.80%) Microsoft Excel
4 1 (0.90%) Microsoft PowerPoint
Business Applications
1 3 (2.70%) Dynamics CRM
2 1 (0.90%) BASE24
2 1 (0.90%) Remedy ITSM
Cloud Services
1 25 (22.52%) Office 365
2 6 (5.41%) Microsoft Azure
3 4 (3.60%) Mimecast
4 1 (0.90%) Amazon AWS
Communications & Networking
1 8 (7.21%) TCP/IP
2 7 (6.31%) VPN
3 6 (5.41%) DNS
3 6 (5.41%) LAN
3 6 (5.41%) WAN
4 4 (3.60%) DHCP
4 4 (3.60%) Firewall
4 4 (3.60%) Wi-Fi
5 2 (1.80%) SAN
5 2 (1.80%) Skype
5 2 (1.80%) Unified Communications
5 2 (1.80%) Wireless
6 1 (0.90%) Internet
Database & Business Intelligence
1 2 (1.80%) Amazon RDS
2 1 (0.90%) Big Data
2 1 (0.90%) BusinessObjects
2 1 (0.90%) Data Warehouse
2 1 (0.90%) SQL Server
2 1 (0.90%) SQL Server Analysis Services
2 1 (0.90%) SQL Server Integration Services
General
1 9 (8.11%) Finance
2 4 (3.60%) Mandarin Language
3 3 (2.70%) Retail
4 1 (0.90%) Banking
Libraries, Frameworks & Software Standards
1 1 (0.90%) .NET
1 1 (0.90%) EDI
Miscellaneous
1 21 (18.92%) Management Information System
2 8 (7.21%) Analytical Skills
3 3 (2.70%) Computer Science
3 3 (2.70%) EPoS
4 2 (1.80%) Blackberry
4 2 (1.80%) Data Centre
4 2 (1.80%) Driving Licence
5 1 (0.90%) CMDB
5 1 (0.90%) Fintech
5 1 (0.90%) Handset
5 1 (0.90%) Linux Command Line
Operating Systems
1 66 (59.46%) Windows
2 14 (12.61%) Windows 7
3 13 (11.71%) Windows Server
4 12 (10.81%) Windows 10
5 10 (9.01%) Linux
6 6 (5.41%) Apple iOS
6 6 (5.41%) Mac OS X
6 6 (5.41%) Windows 8
7 4 (3.60%) Android
8 3 (2.70%) Windows Server 2008
9 2 (1.80%) Unix
9 2 (1.80%) Windows Server 2012
10 1 (0.90%) Windows Phone
Processes & Methodologies
1 46 (41.44%) ITIL
2 25 (22.52%) Problem Management
2 25 (22.52%) Service Management
3 22 (19.82%) Business Intelligence
3 22 (19.82%) ITSM
4 21 (18.92%) Proactive Management
5 9 (8.11%) Incident Management
6 8 (7.21%) Service Delivery
7 6 (5.41%) Agile Software Development
8 5 (4.50%) Kalman Filter
9 4 (3.60%) Content Management
9 4 (3.60%) Data Protection
10 3 (2.70%) Asset Management
10 3 (2.70%) CRM
10 3 (2.70%) Email Filtering
10 3 (2.70%) Web Filtering
11 2 (1.80%) Coaching
11 2 (1.80%) Customer Requirements
11 2 (1.80%) Presales
11 2 (1.80%) PRINCE2
Programming Languages
1 4 (3.60%) PowerShell
2 3 (2.70%) SQL
3 2 (1.80%) R
Qualifications
1 20 (18.02%) Security Cleared
2 16 (14.41%) Microsoft Certification
3 13 (11.71%) SC Cleared
4 11 (9.91%) DV Cleared
5 5 (4.50%) MCSA
6 4 (3.60%) A+ Certification
6 4 (3.60%) MCP
6 4 (3.60%) Network+ Certification
7 3 (2.70%) CCNA
7 3 (2.70%) Cisco Certification
7 3 (2.70%) Degree
7 3 (2.70%) MCSE
8 2 (1.80%) MCITP
9 1 (0.90%) ISEB
Quality Assurance & Compliance
1 31 (27.93%) SLA
2 3 (2.70%) PMO
3 1 (0.90%) GDPR
3 1 (0.90%) ISO/IEC 20000
3 1 (0.90%) QA
System Software
1 37 (33.33%) Active Directory
2 6 (5.41%) VMware Infrastructure
3 4 (3.60%) Hyper-V
4 2 (1.80%) VMware ESXi
Systems Management
1 5 (4.50%) SCCM
2 2 (1.80%) Backup Exec
Vendors
1 59 (53.15%) Microsoft
2 23 (20.72%) HP
3 10 (9.01%) VMware
4 6 (5.41%) Cisco
5 5 (4.50%) Citrix
6 4 (3.60%) NetApp
7 2 (1.80%) Apple
7 2 (1.80%) Dell
7 2 (1.80%) Veeam
8 1 (0.90%) BMC
8 1 (0.90%) Mitel
8 1 (0.90%) Red Box
8 1 (0.90%) Red Hat
8 1 (0.90%) Remedy
8 1 (0.90%) SAP