The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies in Kent during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South East / Kent
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 66 91 70
Rank change year-on-year +25 -21  
Permanent jobs requiring a 1st Line Support 17 17 29
As % of all permanent IT jobs advertised in Kent 2.11% 1.49% 3.03%
As % of the Job Titles category 2.17% 1.53% 3.14%
Number of salaries quoted 13 17 29
Median salary £22,500 £22,500 £21,500
Median salary % change year-on-year - +4.65%  
90% offered a salary of more than £21,700 £17,800 £19,800
10% offered a salary of more than £24,100 £24,200 £25,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Kent. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Kent
Permanent job vacancies with a job title containing a recognized job role 784 1114 924
As % of all permanent IT job vacancies advertised in Kent 97.51% 97.81% 96.55%
Number of salaries quoted 642 969 831
Median salary £35,000 £37,500 £37,500
Median salary % change year-on-year -6.66% -  
90% offered a salary of more than £24,500 £25,000 £23,000
10% offered a salary of more than £55,000 £55,000 £52,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in Kent

The job posting trend of jobs advertised in Kent that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Kent.

Salary trend for 1st Line Support in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone -12 3 £21,500 +2.38%
Chatham -1 2 £25,250 +12.22%
West Malling - 1 - -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 28 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring 1st Line Support in the job title.

1 22 (78.57%) Windows
2 16 (57.14%) Active Directory
3 15 (53.57%) MS Exchange
4 14 (50.00%) Citrix
4 14 (50.00%) Windows Server
5 12 (42.86%) Windows 8
5 12 (42.86%) Internet
5 12 (42.86%) Windows XP
6 11 (39.29%) Exchange Server 2003
6 11 (39.29%) Firewall
6 11 (39.29%) VMware
6 11 (39.29%) E-Commerce
6 11 (39.29%) TCP/IP
6 11 (39.29%) SLA
6 11 (39.29%) Blackberry
6 11 (39.29%) Mac OS
7 10 (35.71%) Analytical Skills
8 9 (32.14%) Microsoft
8 9 (32.14%) MS Office
8 9 (32.14%) VMware Infrastructure
9 8 (28.57%) MS Excel
10 7 (25.00%) Windows 7
11 6 (21.43%) Finance
11 6 (21.43%) Remedy
12 5 (17.86%) LANDesk
13 4 (14.29%) ERP
13 4 (14.29%) Windows 10
13 4 (14.29%) Office 365
14 3 (10.71%) Windows Server 2012
14 3 (10.71%) Exchange Server 2010

1st Line Support Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (53.57%) MS Exchange
2 11 (39.29%) Exchange Server 2003
3 3 (10.71%) Exchange Server 2010
3 3 (10.71%) SharePoint
4 2 (7.14%) Exchange Server 2013
5 1 (3.57%) Exchange Server 2007
Applications
1 9 (32.14%) MS Office
2 8 (28.57%) MS Excel
3 1 (3.57%) MS PowerPoint
3 1 (3.57%) MS Visio
Cloud Services
1 4 (14.29%) Office 365
Communications & Networking
1 12 (42.86%) Internet
2 11 (39.29%) Firewall
2 11 (39.29%) TCP/IP
Database & Business Intelligence
1 3 (10.71%) Crystal Reports
1 3 (10.71%) SQL Server
1 3 (10.71%) SQL Server 2008
1 3 (10.71%) SQL Server Reporting Services
2 1 (3.57%) BusinessObjects
Development Applications
1 2 (7.14%) JIRA
General
1 6 (21.43%) Finance
2 2 (7.14%) Billing
2 2 (7.14%) Telecoms
3 1 (3.57%) Advertising
Libraries, Frameworks & Software Standards
1 2 (7.14%) ebXML
Miscellaneous
1 11 (39.29%) Blackberry
2 10 (35.71%) Analytical Skills
3 2 (7.14%) AS400
Operating Systems
1 22 (78.57%) Windows
2 14 (50.00%) Windows Server
3 12 (42.86%) Windows 8
3 12 (42.86%) Windows XP
4 11 (39.29%) Mac OS
5 7 (25.00%) Windows 7
6 4 (14.29%) Windows 10
7 3 (10.71%) Linux
7 3 (10.71%) Windows Server 2003
7 3 (10.71%) Windows Server 2008
7 3 (10.71%) Windows Server 2012
8 1 (3.57%) Android
8 1 (3.57%) Apple iOS
Processes & Methodologies
1 11 (39.29%) E-Commerce
2 4 (14.29%) ERP
3 3 (10.71%) Incident Management
4 2 (7.14%) ITIL
4 2 (7.14%) Network Monitoring
Programming Languages
1 3 (10.71%) SQL
Qualifications
1 1 (3.57%) CCNA
1 1 (3.57%) Cisco Certification
1 1 (3.57%) Degree
Quality Assurance & Compliance
1 11 (39.29%) SLA
System Software
1 16 (57.14%) Active Directory
2 9 (32.14%) VMware Infrastructure
3 1 (3.57%) XenApp
Vendors
1 14 (50.00%) Citrix
2 11 (39.29%) VMware
3 9 (32.14%) Microsoft
4 6 (21.43%) Remedy
5 5 (17.86%) LANDesk
6 3 (10.71%) ServiceNow
7 2 (7.14%) Cisco