1st Line Support Job Trends in Kent

First Line Support
South East > Kent

The median First Line Support salary in Kent is £30,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 69 71 43
Rank change year-on-year +2 -28 +60
Permanent jobs requiring a 1st Line Support 18 4 24
As % of all permanent jobs in Kent 1.72% 0.56% 3.73%
As % of the Job Titles category 1.91% 0.64% 4.18%
Number of salaries quoted 11 3 23
10th Percentile - - -
25th Percentile £26,250 £23,500 £21,250
Median annual salary (50th Percentile) £30,000 £25,000 £25,000
Median % change year-on-year +20.00% - +6.38%
75th Percentile - £26,801 £28,750
90th Percentile - £26,982 -
South East median annual salary £27,250 £26,000 £25,000
% change year-on-year +4.81% +4.00% -

All Permanent IT Job Roles
Kent

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 944 622 574
% of permanent jobs with a recognized job title 90.08% 87.36% 89.27%
Number of salaries quoted 533 240 472
10th Percentile £26,000 £30,500 £23,108
25th Percentile £28,000 £40,938 £32,500
Median annual salary (50th Percentile) £40,000 £55,000 £45,000
Median % change year-on-year -27.27% +22.22% -10.00%
75th Percentile £55,000 £68,750 £57,813
90th Percentile £66,250 £75,375 £67,500
South East median annual salary £50,000 £57,500 £52,500
% change year-on-year -13.04% +9.52% -4.55%

1st Line Support
Job Vacancy Trend in Kent

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in Kent.

1st Line Support job vacancy trend in Kent

1st Line Support
Salary Trend in Kent

Salary distribution trend for 1st Line Support job vacancies in Kent.

Salary distribution trend for 1st Line Support job vacancies in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Sittingbourne - 6 £30,000 -
Tunbridge Wells - 4 - - 2
Rochester +6 1 £25,500 -
1st Line Support
South East

1st Line Support Skill Set
Top 28 Co-Occurring Skills & Capabilities in Kent

For the 6 months to 14 January 2026, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 1st Line Support in the job title.

1 10 (55.56%) Customer Service
2 9 (50.00%) Microsoft Office
2 9 (50.00%) Windows
3 7 (38.89%) Problem-Solving
3 7 (38.89%) Telematics
4 6 (33.33%) AI
5 5 (27.78%) Cisco
5 5 (27.78%) CSS
5 5 (27.78%) Degree
5 5 (27.78%) GDPR
5 5 (27.78%) HTML
5 5 (27.78%) JavaScript
5 5 (27.78%) Meraki
5 5 (27.78%) PHP
5 5 (27.78%) WordPress
5 5 (27.78%) Workflow
6 4 (22.22%) Active Directory
6 4 (22.22%) DHCP
6 4 (22.22%) DNS
6 4 (22.22%) Firewall
6 4 (22.22%) Gamification
6 4 (22.22%) Microsoft
6 4 (22.22%) Microsoft 365
6 4 (22.22%) Security Cleared
6 4 (22.22%) SharePoint
6 4 (22.22%) SLA
6 4 (22.22%) WatchGuard
7 1 (5.56%) Collaborative Working

1st Line Support Skill Set
Co-Occurring Skills & Capabilities in Kent by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (27.78%) WordPress
2 4 (22.22%) SharePoint
Applications
1 9 (50.00%) Microsoft Office
Cloud Services
1 4 (22.22%) Microsoft 365
Communications & Networking
1 4 (22.22%) DHCP
1 4 (22.22%) DNS
1 4 (22.22%) Firewall
General
1 5 (27.78%) Legal
2 3 (16.67%) Social Skills
Libraries, Frameworks & Software Standards
1 5 (27.78%) CSS
1 5 (27.78%) HTML
Miscellaneous
1 5 (27.78%) Driving Licence
Operating Systems
1 9 (50.00%) Windows
Processes & Methodologies
1 10 (55.56%) Customer Service
2 7 (38.89%) Problem-Solving
2 7 (38.89%) Telematics
3 6 (33.33%) AI
4 5 (27.78%) Workflow
5 4 (22.22%) Gamification
6 1 (5.56%) Collaborative Working
Programming Languages
1 5 (27.78%) JavaScript
1 5 (27.78%) PHP
Qualifications
1 5 (27.78%) Degree
2 4 (22.22%) Security Cleared
Quality Assurance & Compliance
1 5 (27.78%) GDPR
2 4 (22.22%) SLA
System Software
1 4 (22.22%) Active Directory
Vendors
1 5 (27.78%) Cisco
1 5 (27.78%) Meraki
2 4 (22.22%) Microsoft
2 4 (22.22%) WatchGuard