1st Line Support Jobs in Kent

First Line Support
South East > Kent

The median First Line Support salary in Kent is £24,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 63 93 114
Rank change year-on-year +30 +21 -57
Permanent jobs requiring a 1st Line Support 37 6 1
As % of all permanent jobs advertised in Kent 2.50% 0.52% 0.078%
As % of the Job Titles category 2.69% 0.61% 0.082%
Number of salaries quoted 35 6 0
10th Percentile £22,300 £24,500 -
25th Percentile £23,000 £26,250 -
Median annual salary (50th Percentile) £24,000 £27,500 -
Median % change year-on-year -12.73% - -
75th Percentile £28,750 £28,750 -
90th Percentile £29,250 £29,500 -
South East median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% +6.82%

All Permanent IT Job Vacancies
Kent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 1,373 984 1,219
% of permanent jobs with a recognized job title 92.90% 85.64% 95.23%
Number of salaries quoted 1,022 551 724
10th Percentile £25,025 £27,000 £26,500
25th Percentile £30,813 £33,500 £33,281
Median annual salary (50th Percentile) £42,500 £46,500 £45,000
Median % change year-on-year -8.60% +3.33% +12.50%
75th Percentile £58,750 £61,250 £62,813
90th Percentile £68,750 £73,750 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

1st Line Support
Job Vacancy Trend in Kent

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for 1st Line Support in Kent

1st Line Support
Salary Trend in Kent

3-month moving average salary quoted in jobs citing 1st Line Support in Kent.

Salary trend for 1st Line Support in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Maidstone - 7 £24,000 -
Canterbury - 5 £24,000 -
Dartford -8 3 £27,500 +17.02% 1
Tonbridge - 2 £26,250 -
West Malling - 1 £31,000 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Kent

For the 6 months to 27 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 1st Line Support in the job title.

1 25 (67.57%) Windows
2 24 (64.86%) Microsoft 365
2 24 (64.86%) Customer Service
3 23 (62.16%) Microsoft Office
4 22 (59.46%) Microsoft
5 21 (56.76%) Active Directory
6 17 (45.95%) DHCP
6 17 (45.95%) DNS
7 16 (43.24%) Windows 10
8 14 (37.84%) Problem-Solving
9 13 (35.14%) Firewall
10 12 (32.43%) WatchGuard
10 12 (32.43%) Security Cleared
10 12 (32.43%) SLA
10 12 (32.43%) SharePoint
11 9 (24.32%) Gamification
12 6 (16.22%) Social Skills
13 5 (13.51%) Windows Server
13 5 (13.51%) ITIL
14 4 (10.81%) Business Continuity
14 4 (10.81%) Cisco
14 4 (10.81%) LAN
15 3 (8.11%) Microsoft Excel
15 3 (8.11%) WAN
15 3 (8.11%) Microsoft Certification
15 3 (8.11%) VLAN
15 3 (8.11%) Azure
15 3 (8.11%) Wireless
15 3 (8.11%) Entra ID
15 3 (8.11%) Regulatory Compliance

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (32.43%) SharePoint
Applications
1 23 (62.16%) Microsoft Office
2 3 (8.11%) Microsoft Excel
Cloud Services
1 24 (64.86%) Microsoft 365
2 3 (8.11%) Azure
2 3 (8.11%) Entra ID
3 1 (2.70%) Cloud Computing
Communications & Networking
1 17 (45.95%) DHCP
1 17 (45.95%) DNS
2 13 (35.14%) Firewall
3 4 (10.81%) LAN
4 3 (8.11%) VLAN
4 3 (8.11%) WAN
4 3 (8.11%) Wireless
5 2 (5.41%) ADSL
5 2 (5.41%) Broadband
5 2 (5.41%) VoIP
6 1 (2.70%) Cisco ASA
6 1 (2.70%) Internet
6 1 (2.70%) TCP/IP
6 1 (2.70%) VPN
6 1 (2.70%) Wi-Fi
General
1 6 (16.22%) Social Skills
2 2 (5.41%) Telecoms
3 1 (2.70%) Organisational Skills
Miscellaneous
1 1 (2.70%) CMDB
1 1 (2.70%) Linux Command Line
1 1 (2.70%) Video Conferencing
Operating Systems
1 25 (67.57%) Windows
2 16 (43.24%) Windows 10
3 5 (13.51%) Windows Server
4 2 (5.41%) Windows Server 2016
5 1 (2.70%) Linux
5 1 (2.70%) Windows 7
5 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 24 (64.86%) Customer Service
2 14 (37.84%) Problem-Solving
3 9 (24.32%) Gamification
4 5 (13.51%) ITIL
5 4 (10.81%) Business Continuity
6 3 (8.11%) Regulatory Compliance
7 1 (2.70%) Antivirus Management
7 1 (2.70%) Asset Management
7 1 (2.70%) Change Management
7 1 (2.70%) Configuration Management
7 1 (2.70%) Customer Experience
7 1 (2.70%) Email Management
7 1 (2.70%) Hardware Maintenance
7 1 (2.70%) ITSM
7 1 (2.70%) Patch Management
7 1 (2.70%) Preventative Maintenance
7 1 (2.70%) Software Asset Management
7 1 (2.70%) Time Management
Qualifications
1 12 (32.43%) Security Cleared
2 3 (8.11%) Microsoft Certification
3 2 (5.41%) CCNA
3 2 (5.41%) Cisco Certification
3 2 (5.41%) MCITP
3 2 (5.41%) Network+ Certification
4 1 (2.70%) DBS Check
4 1 (2.70%) Degree
Quality Assurance & Compliance
1 12 (32.43%) SLA
2 3 (8.11%) GDPR
System Software
1 21 (56.76%) Active Directory
2 1 (2.70%) Hyper-V
Vendors
1 22 (59.46%) Microsoft
2 12 (32.43%) WatchGuard
3 4 (10.81%) Cisco
4 1 (2.70%) Apple
4 1 (2.70%) Progress
4 1 (2.70%) Salesforce
4 1 (2.70%) VMware