Period
to 20 November 2017

The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in Kent during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South East > Kent
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 93 93 101
Rank change year-on-year 0 +8 +22
Permanent jobs requiring a 1st Line Support 15 30 48
As % of all permanent IT jobs advertised in Kent 1.14% 1.78% 2.17%
As % of the Job Titles category 1.16% 1.82% 2.22%
Number of salaries quoted 12 24 46
Kent median annual salary £21,000 £22,500 £21,000
Median salary % change year-on-year -6.67% +7.14% +5.00%
10th Percentile £19,750 £18,025 £14,000
90th Percentile £23,250 £23,750 £25,000
South East median annual salary £21,000 £21,500 £21,000
% change year-on-year -2.33% +2.38% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Kent
Permanent vacancies in Kent with a recognized job title 1294 1652 2167
% of permanent IT jobs with a recognized job title 98.03% 98.22% 97.79%
Number of salaries quoted 1093 1463 1937
Kent median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -2.44%
10th Percentile £24,000 £22,550 £23,500
90th Percentile £62,500 £62,500 £57,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

1st Line Support
Job Vacancy Trend in Kent

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for 1st Line Support in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Kent.

Salary trend for 1st Line Support in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chatham +6 6 £21,000 -
Maidstone +19 2 - -
Sevenoaks +4 2 £21,500 -2.27%
Tunbridge Wells - 1 £22,000 -
Rochester - 1 £20,500 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 20 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring 1st Line Support in the job title.

1 12 (80.00%) Windows
2 9 (60.00%) Active Directory
3 5 (33.33%) Windows 8
3 5 (33.33%) Windows 7
4 4 (26.67%) Network Monitoring
4 4 (26.67%) AS400
4 4 (26.67%) Microsoft PowerPoint
4 4 (26.67%) Citrix
4 4 (26.67%) Microsoft Excel
4 4 (26.67%) MCP
4 4 (26.67%) A+ Certification
5 3 (20.00%) Windows Server
5 3 (20.00%) MS Exchange
5 3 (20.00%) Microsoft
5 3 (20.00%) Office 365
6 2 (13.33%) Software Licensing
6 2 (13.33%) Advertising
6 2 (13.33%) Adobe
6 2 (13.33%) WAN
6 2 (13.33%) VPN
6 2 (13.33%) SLA
6 2 (13.33%) LAN
6 2 (13.33%) Microsoft Office
6 2 (13.33%) Acrobat
6 2 (13.33%) Terminal Services
6 2 (13.33%) Service Management
6 2 (13.33%) Change Management
6 2 (13.33%) Firewall
6 2 (13.33%) ITSM
6 2 (13.33%) Management Information System

1st Line Support Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) MS Exchange
Applications
1 4 (26.67%) Microsoft Excel
1 4 (26.67%) Microsoft PowerPoint
2 2 (13.33%) Acrobat
2 2 (13.33%) Microsoft Office
Cloud Services
1 3 (20.00%) Office 365
Communications & Networking
1 2 (13.33%) Firewall
1 2 (13.33%) LAN
1 2 (13.33%) VPN
1 2 (13.33%) WAN
2 1 (6.67%) Cisco ASA
2 1 (6.67%) Cisco PIX
2 1 (6.67%) Network Security
2 1 (6.67%) VoIP
General
1 2 (13.33%) Advertising
2 1 (6.67%) Finance
2 1 (6.67%) Games
Miscellaneous
1 4 (26.67%) AS400
2 2 (13.33%) Management Information System
3 1 (6.67%) Analytical Skills
Operating Systems
1 12 (80.00%) Windows
2 5 (33.33%) Windows 7
2 5 (33.33%) Windows 8
3 3 (20.00%) Windows Server
4 2 (13.33%) Windows 10
Processes & Methodologies
1 4 (26.67%) Network Monitoring
2 2 (13.33%) Change Management
2 2 (13.33%) ITSM
2 2 (13.33%) Proactive Monitoring
2 2 (13.33%) Service Management
2 2 (13.33%) Software Licensing
3 1 (6.67%) ITIL
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 4 (26.67%) A+ Certification
1 4 (26.67%) MCP
2 1 (6.67%) CCNA
2 1 (6.67%) Cisco Certification
2 1 (6.67%) Degree
2 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 2 (13.33%) SLA
System Software
1 9 (60.00%) Active Directory
2 2 (13.33%) Terminal Services
Vendors
1 4 (26.67%) Citrix
2 3 (20.00%) Microsoft
3 2 (13.33%) Adobe
4 1 (6.67%) Blue Coat
4 1 (6.67%) Capita
4 1 (6.67%) CheckPoint
4 1 (6.67%) Cisco
4 1 (6.67%) F5
4 1 (6.67%) Forcepoint
4 1 (6.67%) Juniper
4 1 (6.67%) VMware