Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > Kent
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 76 105 67
Rank change year-on-year +29 -38 +7
Permanent jobs citing SLA 30 24 84
As % of all permanent IT jobs advertised in Kent 2.27% 1.40% 3.79%
As % of the Quality Assurance & Compliance category 14.63% 13.19% 28.67%
Number of salaries quoted 28 25 75
Kent median annual salary £25,000 £37,500 £35,000
Median salary % change year-on-year -33.33% +7.14% +25.00%
10th Percentile £20,950 £21,000 £19,500
90th Percentile £62,500 £73,750 £51,500
South East median annual salary £36,500 £37,500 £35,000
% change year-on-year -2.67% +7.14% +7.69%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Kent
Permanent vacancies with a requirement for quality assurance or compliance skills 205 182 293
As % of all permanent IT jobs advertised in Kent 15.51% 10.61% 13.21%
Number of salaries quoted 184 156 264
Kent median annual salary £42,500 £45,000 £45,000
Median salary % change year-on-year -5.56% - +7.14%
10th Percentile £26,400 £30,000 £22,500
90th Percentile £70,000 £72,500 £63,375
South East median annual salary £45,000 £45,000 £45,000

SLA
Job Vacancy Trend in Kent

Job postings citing SLA as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for SLA in Kent

SLA
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Kent.

Salary trend for SLA in Kent

SLA
Salary Histogram in Kent

The salary distribution of IT jobs citing SLA in Kent over the 6 months to 24 November 2017.

Salary histogram for SLA in Kent

SLA
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Kent region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone +29 5 £30,000 +22.45% 2
Sevenoaks - 3 £22,500 -
West Malling -11 2 £39,000 +4.00% 1
Tonbridge +1 1 £55,000 -24.14%
Dartford - 1 £22,500 -
Sittingbourne - 1 £45,000 -
Rochester - 1 £20,500 -
SLA
South East

For the 6 months to 24 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for SLA.

1 20 (66.67%) ITIL
2 17 (56.67%) Windows
3 16 (53.33%) Microsoft
4 15 (50.00%) Microsoft Office
5 13 (43.33%) Windows 7
6 10 (33.33%) Windows 10
6 10 (33.33%) Active Directory
7 8 (26.67%) Windows Server
8 7 (23.33%) Windows Server 2008
9 6 (20.00%) Office 365
9 6 (20.00%) Windows Server 2012
9 6 (20.00%) TCP/IP
9 6 (20.00%) Advertising
10 5 (16.67%) Finance
10 5 (16.67%) Microsoft Certification
10 5 (16.67%) ITIL Certification
10 5 (16.67%) MCSA
11 4 (13.33%) Windows 8
11 4 (13.33%) ITIL Foundation Certificate
11 4 (13.33%) Adobe
11 4 (13.33%) Acrobat
11 4 (13.33%) Cisco
11 4 (13.33%) Wi-Fi
11 4 (13.33%) Virtual Team
12 3 (10.00%) VMware
12 3 (10.00%) Service Management
12 3 (10.00%) Citrix
13 2 (6.67%) Visualfiles
13 2 (6.67%) Mitel
13 2 (6.67%) Stakeholder Management

SLA
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) Exchange Server 2007
1 2 (6.67%) MS Exchange
Applications
1 15 (50.00%) Microsoft Office
2 4 (13.33%) Acrobat
3 1 (3.33%) Microsoft Excel
3 1 (3.33%) Microsoft PowerPoint
Business Applications
1 2 (6.67%) Visualfiles
Cloud Services
1 6 (20.00%) Office 365
Communications & Networking
1 6 (20.00%) TCP/IP
2 4 (13.33%) Wi-Fi
3 2 (6.67%) DHCP
3 2 (6.67%) DNS
3 2 (6.67%) Ethernet
3 2 (6.67%) LAN
3 2 (6.67%) Remote Desktop
3 2 (6.67%) SAN
3 2 (6.67%) VoIP
3 2 (6.67%) WAN
3 2 (6.67%) Wireless
4 1 (3.33%) BGP
4 1 (3.33%) DMVPN
4 1 (3.33%) EIGRP
4 1 (3.33%) Firewall
4 1 (3.33%) IPsec
4 1 (3.33%) Structured Cabling
Development Applications
1 1 (3.33%) JIRA
General
1 6 (20.00%) Advertising
2 5 (16.67%) Finance
Job Titles
1 6 (20.00%) Analyst
2 5 (16.67%) Desktop Support
2 5 (16.67%) IT Technician
2 5 (16.67%) Service Manager
3 4 (13.33%) Deskside Engineer
3 4 (13.33%) IT Support
3 4 (13.33%) Service Desk Technician
3 4 (13.33%) Support Analyst
4 3 (10.00%) 1st/2nd Line Support
4 3 (10.00%) 2nd Line Support
4 3 (10.00%) Help Desk Analyst
4 3 (10.00%) Help Desk Support
4 3 (10.00%) Help Desk Support Analyst
4 3 (10.00%) IT Analyst
4 3 (10.00%) IT Support Analyst
4 3 (10.00%) Operations Manager
4 3 (10.00%) Service Desk Manager
4 3 (10.00%) Support Manager
5 2 (6.67%) Infrastructure Team Leader
5 2 (6.67%) Service Desk Analyst
Miscellaneous
1 4 (13.33%) Virtual Team
2 2 (6.67%) Analytical Skills
3 1 (3.33%) Data Centre
Operating Systems
1 17 (56.67%) Windows
2 13 (43.33%) Windows 7
3 10 (33.33%) Windows 10
4 8 (26.67%) Windows Server
5 7 (23.33%) Windows Server 2008
6 6 (20.00%) Windows Server 2012
7 4 (13.33%) Windows 8
8 2 (6.67%) Windows XP
Processes & Methodologies
1 20 (66.67%) ITIL
2 3 (10.00%) Service Management
3 2 (6.67%) Performance Management
3 2 (6.67%) Project Management
3 2 (6.67%) Service Delivery
3 2 (6.67%) Software Deployment
3 2 (6.67%) Stakeholder Management
4 1 (3.33%) Capacity Management
4 1 (3.33%) Change Management
4 1 (3.33%) Coaching
4 1 (3.33%) Continuous Improvement
4 1 (3.33%) CRM
4 1 (3.33%) Cybersecurity
4 1 (3.33%) PRINCE2
4 1 (3.33%) Process Management
4 1 (3.33%) Release Management
4 1 (3.33%) Resource Management
4 1 (3.33%) Root Cause Analysis
4 1 (3.33%) Time Management
4 1 (3.33%) Validation
Programming Languages
1 1 (3.33%) SQL
Qualifications
1 5 (16.67%) ITIL Certification
1 5 (16.67%) MCSA
1 5 (16.67%) Microsoft Certification
2 4 (13.33%) ITIL Foundation Certificate
3 1 (3.33%) CCNA
3 1 (3.33%) CCNP
3 1 (3.33%) Cisco Certification
3 1 (3.33%) Degree
3 1 (3.33%) Master's Degree
3 1 (3.33%) MCSE
3 1 (3.33%) SC Cleared
3 1 (3.33%) Security Cleared
System Software
1 10 (33.33%) Active Directory
2 2 (6.67%) XenApp
3 1 (3.33%) Hyper-V
3 1 (3.33%) VMware Infrastructure
3 1 (3.33%) VMware Server
Vendors
1 16 (53.33%) Microsoft
2 4 (13.33%) Adobe
2 4 (13.33%) Cisco
3 3 (10.00%) Citrix
3 3 (10.00%) VMware
4 2 (6.67%) Mitel
5 1 (3.33%) Barracuda Networks
5 1 (3.33%) Dell
5 1 (3.33%) Hitachi
5 1 (3.33%) SonicWALL
5 1 (3.33%) Sophos