Period
to 15 February 2019

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 February 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > Kent
6 months to
15 Feb 2019
Same period 2018 Same period 2017
Rank 47 74 93
Rank change year-on-year +27 +19 -29
Permanent jobs citing SLA 40 34 32
As % of all permanent IT jobs advertised in Kent 4.57% 2.66% 2.00%
As % of the Quality Assurance & Compliance category 35.09% 19.77% 19.63%
Number of salaries quoted 40 32 32
Kent median annual salary £32,000 £34,000 £37,500
Median salary % change year-on-year -5.88% -9.33% +7.14%
10th Percentile £22,750 £21,250 £21,250
90th Percentile £43,750 £75,000 £73,750
South East median annual salary £40,000 £34,000 £37,500
% change year-on-year +17.65% -9.33% +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Kent
Permanent vacancies with a requirement for quality assurance or compliance skills 114 172 163
As % of all permanent IT jobs advertised in Kent 13.01% 13.46% 10.17%
Number of salaries quoted 103 146 141
Kent median annual salary £37,500 £42,500 £43,000
Median salary % change year-on-year -11.76% -1.16% -4.44%
10th Percentile £24,500 £26,000 £26,250
90th Percentile £63,750 £70,000 £60,000
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

SLA
Job Vacancy Trend in Kent

Job postings citing SLA as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for SLA in Kent

SLA
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Kent.

Salary trend for SLA in Kent

SLA
Salary Histogram in Kent

The salary distribution of IT jobs citing SLA in Kent over the 6 months to 15 February 2019.

Salary histogram for SLA in Kent

SLA
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Kent region over the 6 months to 15 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chatham +11 13 £32,500 +47.73% 1
Sevenoaks +3 7 £24,500 +8.89%
Maidstone -3 6 £42,500 +41.67% 1
Tonbridge -5 5 £41,000 -25.45% 1
West Malling +3 3 £21,500 -44.16%
Rochester -8 3 £26,000 +26.83%
Folkestone +3 1 £20,000 - 1
Whitstable - 1 £31,500 -
SLA
South East

For the 6 months to 15 February 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region with a requirement for SLA.

1 23 (57.50%) ITIL
2 17 (42.50%) Data Security
3 16 (40.00%) Finance
3 16 (40.00%) Microsoft
4 14 (35.00%) Service Delivery
4 14 (35.00%) Firewall
5 13 (32.50%) Active Directory
5 13 (32.50%) ISO/IEC 27001
5 13 (32.50%) Data Protection
6 10 (25.00%) Data Protection Act
6 10 (25.00%) Information Security
6 10 (25.00%) GDPR
7 9 (22.50%) VMware
7 9 (22.50%) Windows
8 8 (20.00%) Release Management
9 7 (17.50%) Hyper-V
9 7 (17.50%) Service Desk Management
9 7 (17.50%) Java
9 7 (17.50%) SharePoint
9 7 (17.50%) MS Exchange
9 7 (17.50%) Adobe
9 7 (17.50%) VPN
9 7 (17.50%) Sage
9 7 (17.50%) Microsoft Office
9 7 (17.50%) Internet
10 6 (15.00%) ITIL Certification
10 6 (15.00%) Unix
10 6 (15.00%) Change Management
10 6 (15.00%) Cadence
10 6 (15.00%) Project Management

SLA
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.50%) MS Exchange
1 7 (17.50%) SharePoint
Applications
1 7 (17.50%) Microsoft Office
2 2 (5.00%) Microsoft Excel
2 2 (5.00%) Microsoft PowerPoint
2 2 (5.00%) Microsoft Project
2 2 (5.00%) MS Visio
Business Applications
1 6 (15.00%) Sage X3
Communications & Networking
1 14 (35.00%) Firewall
2 7 (17.50%) Internet
2 7 (17.50%) VPN
3 4 (10.00%) LAN
3 4 (10.00%) Network Security
4 1 (2.50%) DHCP
4 1 (2.50%) DNS
4 1 (2.50%) IP Telephony
4 1 (2.50%) PABX
4 1 (2.50%) TCP/IP
4 1 (2.50%) VoIP
4 1 (2.50%) WAN
4 1 (2.50%) Wireless
Database & Business Intelligence
1 2 (5.00%) SQL Server
General
1 16 (40.00%) Finance
2 1 (2.50%) Legal
2 1 (2.50%) Telecoms
Job Titles
1 14 (35.00%) Analyst
2 6 (15.00%) Change Manager
2 6 (15.00%) IT Analyst
2 6 (15.00%) IT Change Manager
2 6 (15.00%) IT Manager
2 6 (15.00%) IT Security Analyst
2 6 (15.00%) Security Analyst
2 6 (15.00%) Team Leader
3 5 (12.50%) Support Analyst
4 4 (10.00%) 1st/2nd Line Service Desk Analyst
4 4 (10.00%) 2nd Line Service Desk Analyst
4 4 (10.00%) Operations Team Leader
4 4 (10.00%) Security Engineer
4 4 (10.00%) Service Analyst
4 4 (10.00%) Service Desk Analyst
5 3 (7.50%) 1st/2nd Line Support
5 3 (7.50%) 2nd Line Support
5 3 (7.50%) Identity Management Administrator
5 3 (7.50%) IT Engineer
5 3 (7.50%) IT Security Engineer
Libraries, Frameworks & Software Standards
1 3 (7.50%) SailPoint
Miscellaneous
1 10 (25.00%) Data Protection Act
2 6 (15.00%) Fintech
3 4 (10.00%) Management Information System
4 1 (2.50%) Analytical Skills
4 1 (2.50%) Fat Client
4 1 (2.50%) Replication
4 1 (2.50%) Thin Client
Operating Systems
1 9 (22.50%) Windows
2 6 (15.00%) Unix
3 3 (7.50%) Windows Server
4 2 (5.00%) Windows 10
5 1 (2.50%) Linux
5 1 (2.50%) Windows 7
5 1 (2.50%) Windows Server 2012
Processes & Methodologies
1 23 (57.50%) ITIL
2 17 (42.50%) Data Security
3 14 (35.00%) Service Delivery
4 13 (32.50%) Data Protection
5 10 (25.00%) Information Security
6 8 (20.00%) Release Management
7 7 (17.50%) Service Desk Management
8 6 (15.00%) Agile Software Development
8 6 (15.00%) Change Control
8 6 (15.00%) Change Management
8 6 (15.00%) Kalman Filter
8 6 (15.00%) Problem-Solving
8 6 (15.00%) Project Management
8 6 (15.00%) Runbook
8 6 (15.00%) SIEM
9 5 (12.50%) Security Operations
10 4 (10.00%) Problem Management
10 4 (10.00%) Security Architecture
10 4 (10.00%) Vulnerability Scanning
11 3 (7.50%) Cybersecurity
Programming Languages
1 7 (17.50%) Java
2 2 (5.00%) PL/SQL
Qualifications
1 6 (15.00%) ITIL Certification
2 5 (12.50%) Degree
3 4 (10.00%) CISSP
3 4 (10.00%) Microsoft Certification
4 3 (7.50%) MCSA
4 3 (7.50%) MCSE
4 3 (7.50%) SSCP
5 1 (2.50%) CompTIA Security+
5 1 (2.50%) ITIL Foundation Certificate
5 1 (2.50%) MCDST
5 1 (2.50%) Network+ Certification
Quality Assurance & Compliance
1 13 (32.50%) ISO/IEC 27001
2 10 (25.00%) GDPR
3 6 (15.00%) Sarbanes-Oxley
4 3 (7.50%) PCI DSS
System Software
1 13 (32.50%) Active Directory
2 7 (17.50%) Hyper-V
3 5 (12.50%) Firmware
3 5 (12.50%) VMware Infrastructure
4 1 (2.50%) DFS Replication
4 1 (2.50%) Terminal Server
Systems Management
1 2 (5.00%) CSIRT
2 1 (2.50%) Systems Management Server (SMS)
2 1 (2.50%) WSUS
Vendors
1 16 (40.00%) Microsoft
2 9 (22.50%) VMware
3 7 (17.50%) Adobe
3 7 (17.50%) Sage
4 6 (15.00%) Cadence
5 3 (7.50%) Varonis
6 2 (5.00%) Citrix
7 1 (2.50%) Cisco