Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 215 210 264
Rank change year-on-year -5 +54 -20
Permanent jobs citing Customer Engagement 12 22 10
As % of all permanent IT jobs advertised in Leeds 0.24% 0.41% 0.14%
As % of the Processes & Methodologies category 0.26% 0.45% 0.16%
Number of salaries quoted 13 18 9
Leeds median annual salary £35,000 £37,500 £42,500
Median salary % change year-on-year -6.67% -11.76% -29.17%
10th Percentile £30,000 £26,250 £36,250
90th Percentile £83,750 £52,250 £53,500
West Yorkshire median annual salary £34,500 £37,500 £43,750
% change year-on-year -8.00% -14.29% -27.08%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Permanent vacancies with a requirement for process or methodology skills 4596 4891 6374
As % of all permanent IT jobs advertised in Leeds 92.25% 90.61% 91.96%
Number of salaries quoted 3862 4186 5074
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £63,250 £62,500 £61,000
West Yorkshire median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Customer Engagement
Job Vacancy Trend in Leeds

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Customer Engagement in Leeds

Customer Engagement
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Leeds.

Salary trend for Customer Engagement in Leeds

Customer Engagement
Salary Histogram in Leeds

The salary distribution of IT jobs citing Customer Engagement in Leeds over the 6 months to 21 November 2017.

Salary histogram for Customer Engagement in Leeds

For the 6 months to 21 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region with a requirement for Customer Engagement.

1 6 (50.00%) ITIL
2 5 (41.67%) Service Delivery
3 4 (33.33%) ITSM
3 4 (33.33%) Service Management
3 4 (33.33%) ITIL V3
4 3 (25.00%) User Experience
4 3 (25.00%) SDLC
4 3 (25.00%) Project Management
5 2 (16.67%) Remedy
5 2 (16.67%) Salesforce.com
5 2 (16.67%) CRM
5 2 (16.67%) SLA
5 2 (16.67%) E-Commerce
5 2 (16.67%) ERP
5 2 (16.67%) SQL
5 2 (16.67%) .NET
5 2 (16.67%) Oracle
5 2 (16.67%) SAP
5 2 (16.67%) Google
5 2 (16.67%) SAP Business One
5 2 (16.67%) Scrum
5 2 (16.67%) Business Continuity
5 2 (16.67%) Agile Software Development
5 2 (16.67%) Data Management
5 2 (16.67%) Data Security
5 2 (16.67%) Management Information System
5 2 (16.67%) CMS
5 2 (16.67%) Continuous Improvement
5 2 (16.67%) Analytics
5 2 (16.67%) Line Management

Customer Engagement
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) CMS
2 1 (8.33%) JBoss
2 1 (8.33%) Mule
2 1 (8.33%) Oracle SOA Suite
Business Applications
1 2 (16.67%) Magento
1 2 (16.67%) SAP Business One
Database & Business Intelligence
1 1 (8.33%) Data Warehouse
1 1 (8.33%) RDBMS
1 1 (8.33%) Relational Database
1 1 (8.33%) SQL Server
General
1 2 (16.67%) Marketing
2 1 (8.33%) Finance
Job Titles
1 4 (33.33%) ITIL Manager
1 4 (33.33%) ITIL Service Manager
1 4 (33.33%) Service Manager
2 2 (16.67%) Delivery Manager
2 2 (16.67%) Designer
2 2 (16.67%) Head of Information
2 2 (16.67%) Head of IT
2 2 (16.67%) Head of Technology
2 2 (16.67%) ITIL Service Delivery Manager
2 2 (16.67%) Services Delivery Manager
3 1 (8.33%) Change Manager
3 1 (8.33%) Finance Systems Analyst
3 1 (8.33%) Financial Analyst
3 1 (8.33%) Java Engineer
3 1 (8.33%) Java Software Engineer
3 1 (8.33%) Principal Architect
3 1 (8.33%) Product Owner
3 1 (8.33%) Senior Product Owner
3 1 (8.33%) Software Consultant
3 1 (8.33%) Software Designer
Libraries, Frameworks & Software Standards
1 2 (16.67%) .NET
2 1 (8.33%) AngularJS
2 1 (8.33%) Grails
2 1 (8.33%) Hibernate
2 1 (8.33%) J2EE
2 1 (8.33%) JBoss Seam
2 1 (8.33%) JSF
2 1 (8.33%) Middleware
2 1 (8.33%) RichFaces
2 1 (8.33%) Spring
2 1 (8.33%) Struts
Miscellaneous
1 3 (25.00%) User Experience
2 2 (16.67%) Management Information System
3 1 (8.33%) Analytical Skills
3 1 (8.33%) Fintech
3 1 (8.33%) N-Tier
Processes & Methodologies
1 6 (50.00%) ITIL
2 5 (41.67%) Service Delivery
3 4 (33.33%) ITIL V3
3 4 (33.33%) ITSM
3 4 (33.33%) Service Management
4 3 (25.00%) Project Management
4 3 (25.00%) SDLC
5 2 (16.67%) Agile Software Development
5 2 (16.67%) Analytics
5 2 (16.67%) Business Continuity
5 2 (16.67%) Continuous Improvement
5 2 (16.67%) CRM
5 2 (16.67%) Data Management
5 2 (16.67%) Data Security
5 2 (16.67%) E-Commerce
5 2 (16.67%) ERP
5 2 (16.67%) Line Management
5 2 (16.67%) Scrum
6 1 (8.33%) Project Governance
6 1 (8.33%) Waterfall
Programming Languages
1 2 (16.67%) SQL
2 1 (8.33%) Java
2 1 (8.33%) JavaScript
Qualifications
1 1 (8.33%) Chartered Engineer
1 1 (8.33%) Degree
1 1 (8.33%) ISEB
1 1 (8.33%) MBCS
1 1 (8.33%) SC Cleared
1 1 (8.33%) Security Cleared
Quality Assurance & Compliance
1 2 (16.67%) SLA
2 1 (8.33%) ISO 9001
2 1 (8.33%) ISO/IEC 20000
Vendors
1 2 (16.67%) Google
1 2 (16.67%) Oracle
1 2 (16.67%) Remedy
1 2 (16.67%) Salesforce.com
1 2 (16.67%) SAP
2 1 (8.33%) Microsoft