Period
to 16 November 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 16 November 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
Yorkshire > West Yorkshire
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 203 254 264
Rank change year-on-year +51 +10 +29
Permanent jobs citing Customer Engagement 31 14 20
As % of all permanent IT jobs advertised in West Yorkshire 0.57% 0.21% 0.26%
As % of the Processes & Methodologies category 0.62% 0.22% 0.28%
Number of salaries quoted 28 15 16
West Yorkshire median annual salary £43,000 £35,000 £37,500
Median salary % change year-on-year +22.86% -6.67% -16.67%
10th Percentile £32,500 £29,850 £29,125
90th Percentile £72,500 £75,000 £53,750
Yorkshire median annual salary £43,000 £34,000 £37,500
% change year-on-year +26.47% -9.33% -16.67%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 5,002 6,339 7,175
As % of all permanent IT jobs advertised in West Yorkshire 91.43% 93.15% 93.15%
Number of salaries quoted 4,130 5,330 6,140
West Yorkshire median annual salary £43,875 £42,500 £42,500
Median salary % change year-on-year +3.24% - +3.66%
10th Percentile £26,250 £26,750 £26,250
90th Percentile £62,500 £61,250 £63,750
Yorkshire median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Customer Engagement
Job Vacancy Trend in West Yorkshire

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in West Yorkshire.

Salary trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Customer Engagement in West Yorkshire over the 6 months to 16 November 2018.

Salary histogram for Customer Engagement in West Yorkshire

Customer Engagement
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Yorkshire region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +45 31 £43,000 +22.86% 3
Customer Engagement
Yorkshire

For the 6 months to 16 November 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Customer Engagement.

1 11 (35.48%) ITIL
2 10 (32.26%) Oracle
2 10 (32.26%) Data Management
3 8 (25.81%) Project Management
4 7 (22.58%) Microsoft
4 7 (22.58%) SQL
4 7 (22.58%) Agile Software Development
4 7 (22.58%) SDLC
5 6 (19.35%) Relational Database
5 6 (19.35%) Finance
5 6 (19.35%) PRINCE2
5 6 (19.35%) RDBMS
5 6 (19.35%) NHS
6 5 (16.13%) Service Management
6 5 (16.13%) CRM
6 5 (16.13%) Retail
6 5 (16.13%) Business Analysis
6 5 (16.13%) Dynamics CRM
6 5 (16.13%) ITIL V3
7 4 (12.90%) Data Entry
7 4 (12.90%) Microsoft Azure
7 4 (12.90%) People Management
7 4 (12.90%) Software Delivery
7 4 (12.90%) Robotic Process Automation
7 4 (12.90%) Remarketing
7 4 (12.90%) Collaborative Working
7 4 (12.90%) Business Development
7 4 (12.90%) SaaS
7 4 (12.90%) Stakeholder Management
7 4 (12.90%) Management Information System

Customer Engagement
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.90%) SharePoint
Applications
1 2 (6.45%) Microsoft Project
Business Applications
1 5 (16.13%) Dynamics CRM
Cloud Services
1 4 (12.90%) Microsoft Azure
1 4 (12.90%) SaaS
2 1 (3.23%) Dynamics 365
Communications & Networking
1 2 (6.45%) LAN
1 2 (6.45%) WAN
Database & Business Intelligence
1 6 (19.35%) RDBMS
1 6 (19.35%) Relational Database
General
1 6 (19.35%) Finance
2 5 (16.13%) Retail
Job Titles
1 7 (22.58%) Analyst
1 7 (22.58%) Business Analyst
1 7 (22.58%) Designer
2 6 (19.35%) Solutions Designer
3 5 (16.13%) Customer Analyst
4 4 (12.90%) Applications Manager
4 4 (12.90%) Applications Support
4 4 (12.90%) Applications Support Manager
4 4 (12.90%) Architect
4 4 (12.90%) Coordinator
4 4 (12.90%) Engagement Analyst
4 4 (12.90%) Software Analyst
4 4 (12.90%) Support Manager
5 3 (9.68%) Product Manager
5 3 (9.68%) Software Manager
5 3 (9.68%) Software Product Manager
6 2 (6.45%) Incident Coordinator
6 2 (6.45%) IT Engineer
6 2 (6.45%) Service Delivery Coordinator
6 2 (6.45%) Service Design Architect
Libraries, Frameworks & Software Standards
1 2 (6.45%) Node.js
Miscellaneous
1 6 (19.35%) NHS
2 4 (12.90%) Management Information System
3 2 (6.45%) Cloud Native
3 2 (6.45%) Driving Licence
Operating Systems
1 2 (6.45%) Linux
1 2 (6.45%) Windows
Processes & Methodologies
1 11 (35.48%) ITIL
2 10 (32.26%) Data Management
3 8 (25.81%) Project Management
4 7 (22.58%) Agile Software Development
4 7 (22.58%) SDLC
5 6 (19.35%) PRINCE2
6 5 (16.13%) Business Analysis
6 5 (16.13%) CRM
6 5 (16.13%) ITIL V3
6 5 (16.13%) Service Management
7 4 (12.90%) Business Development
7 4 (12.90%) Collaborative Working
7 4 (12.90%) Data Entry
7 4 (12.90%) Disaster Recovery
7 4 (12.90%) People Management
7 4 (12.90%) Remarketing
7 4 (12.90%) Robotic Process Automation
7 4 (12.90%) Software Delivery
7 4 (12.90%) Stakeholder Management
8 3 (9.68%) ITSM
Programming Languages
1 7 (22.58%) SQL
2 3 (9.68%) JavaScript
3 2 (6.45%) Java
4 1 (3.23%) C#
Qualifications
1 2 (6.45%) SC Cleared
1 2 (6.45%) Security Cleared
2 1 (3.23%) ITIL Certification
Quality Assurance & Compliance
1 3 (9.68%) SLA
2 2 (6.45%) ISO 9000
2 2 (6.45%) ISO/IEC 20000
System Software
1 2 (6.45%) Active Directory
Vendors
1 10 (32.26%) Oracle
2 7 (22.58%) Microsoft
3 2 (6.45%) Ivanti