Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
Yorkshire > West Yorkshire
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 227 260 274
Rank change year-on-year +33 +14 +25
Permanent jobs citing Customer Engagement 20 7 21
As % of all permanent IT jobs advertised in West Yorkshire 0.32% 0.10% 0.26%
As % of the Processes & Methodologies category 0.35% 0.11% 0.28%
Number of salaries quoted 20 8 14
West Yorkshire median annual salary £47,500 £43,750 £36,250
Median salary % change year-on-year +8.57% +20.69% -32.56%
10th Percentile £32,450 £37,300 £27,225
90th Percentile £81,375 £93,250 £50,000
Yorkshire median annual salary £50,000 £41,500 £37,500
% change year-on-year +20.48% +10.67% -28.57%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 5,768 6,476 7,517
As % of all permanent IT jobs advertised in West Yorkshire 92.73% 93.72% 93.51%
Number of salaries quoted 4,861 5,496 6,256
West Yorkshire median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £63,750 £62,500 £62,500
Yorkshire median annual salary £44,000 £42,500 £40,000
% change year-on-year +3.53% +6.25% -

Customer Engagement
Job Vacancy Trend in West Yorkshire

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in West Yorkshire.

Salary trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Customer Engagement in West Yorkshire over the 6 months to 17 August 2018.

Salary histogram for Customer Engagement in West Yorkshire

Customer Engagement
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Yorkshire region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +37 20 £47,500 +8.57% 4
Customer Engagement
Yorkshire

For the 6 months to 17 August 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Customer Engagement.

1 9 (45.00%) Oracle
2 8 (40.00%) Microsoft
3 7 (35.00%) Project Management
4 6 (30.00%) SQL
4 6 (30.00%) CRM
4 6 (30.00%) ITIL
4 6 (30.00%) Dynamics CRM
4 6 (30.00%) SDLC
5 5 (25.00%) Relational Database
5 5 (25.00%) Retail
5 5 (25.00%) RDBMS
6 4 (20.00%) SharePoint
6 4 (20.00%) PRINCE2
6 4 (20.00%) Disaster Recovery
6 4 (20.00%) Management Information System
6 4 (20.00%) Finance
6 4 (20.00%) Stakeholder Management
6 4 (20.00%) NHS
6 4 (20.00%) Data Management
6 4 (20.00%) SaaS
6 4 (20.00%) Business Development
6 4 (20.00%) People Management
6 4 (20.00%) Robotic Process Automation
6 4 (20.00%) Microsoft Azure
6 4 (20.00%) Collaborative Working
7 3 (15.00%) Customer Insight
7 3 (15.00%) SLA
8 2 (10.00%) Active Directory
8 2 (10.00%) LAN
8 2 (10.00%) WAN

Customer Engagement
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (20.00%) SharePoint
Applications
1 2 (10.00%) Microsoft Project
Business Applications
1 6 (30.00%) Dynamics CRM
Cloud Services
1 4 (20.00%) Microsoft Azure
1 4 (20.00%) SaaS
2 2 (10.00%) Dynamics 365
Communications & Networking
1 2 (10.00%) LAN
1 2 (10.00%) WAN
Database & Business Intelligence
1 5 (25.00%) RDBMS
1 5 (25.00%) Relational Database
General
1 5 (25.00%) Retail
2 4 (20.00%) Finance
Job Titles
1 6 (30.00%) Designer
1 6 (30.00%) Solutions Designer
2 4 (20.00%) Applications Manager
2 4 (20.00%) Applications Support
2 4 (20.00%) Applications Support Manager
2 4 (20.00%) Support Manager
3 2 (10.00%) Architect
3 2 (10.00%) Coordinator
3 2 (10.00%) Field Engineer
3 2 (10.00%) Field Service Engineer
3 2 (10.00%) IT Engineer
3 2 (10.00%) Product Manager
3 2 (10.00%) Service Delivery Coordinator
3 2 (10.00%) Software Manager
3 2 (10.00%) Software Product Manager
3 2 (10.00%) Solutions Architect
4 1 (5.00%) Customer Analyst
4 1 (5.00%) Customer Insight Analyst
4 1 (5.00%) Insight Analyst
4 1 (5.00%) Presales Engineer
Miscellaneous
1 4 (20.00%) Management Information System
1 4 (20.00%) NHS
2 2 (10.00%) Cloud Native
2 2 (10.00%) Driving Licence
Operating Systems
1 2 (10.00%) Linux
1 2 (10.00%) Windows
Processes & Methodologies
1 7 (35.00%) Project Management
2 6 (30.00%) CRM
2 6 (30.00%) ITIL
2 6 (30.00%) SDLC
3 4 (20.00%) Business Development
3 4 (20.00%) Collaborative Working
3 4 (20.00%) Data Management
3 4 (20.00%) Disaster Recovery
3 4 (20.00%) People Management
3 4 (20.00%) PRINCE2
3 4 (20.00%) Robotic Process Automation
3 4 (20.00%) Stakeholder Management
4 3 (15.00%) Customer Insight
5 2 (10.00%) Agile Software Development
5 2 (10.00%) Digital Transformation Programme
5 2 (10.00%) Incident Management
5 2 (10.00%) Service Delivery
5 2 (10.00%) Software Engineering
6 1 (5.00%) Business Analysis
6 1 (5.00%) User Acceptance Testing
Programming Languages
1 6 (30.00%) SQL
2 2 (10.00%) C#
2 2 (10.00%) Java
2 2 (10.00%) JavaScript
Quality Assurance & Compliance
1 3 (15.00%) SLA
System Software
1 2 (10.00%) Active Directory
Vendors
1 9 (45.00%) Oracle
2 8 (40.00%) Microsoft