Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
Yorkshire > West Yorkshire
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 242 226 273
Rank change year-on-year -16 +47 +11
Permanent jobs citing Customer Engagement 12 36 34
As % of all permanent IT jobs advertised in West Yorkshire 0.17% 0.50% 0.38%
As % of the Processes & Methodologies category 0.19% 0.56% 0.42%
Number of salaries quoted 12 33 33
West Yorkshire median annual salary £31,500 £40,000 £42,000
Median salary % change year-on-year -21.25% -4.76% -30.00%
10th Percentile £29,750 £30,200 £31,500
90th Percentile £37,500 £57,500 £48,750
Yorkshire median annual salary £32,750 £40,000 £42,000
% change year-on-year -18.13% -4.76% -30.00%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,282 6,471 8,116
As % of all permanent IT jobs advertised in West Yorkshire 91.36% 90.31% 89.90%
Number of salaries quoted 5,368 5,611 6,679
West Yorkshire median annual salary £43,000 £42,500 £42,000
Median salary % change year-on-year +1.18% +1.19% +5.00%
10th Percentile £27,500 £26,750 £27,500
90th Percentile £60,075 £62,500 £60,000
Yorkshire median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

Customer Engagement
Job Vacancy Trend in West Yorkshire

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in West Yorkshire.

Salary trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Customer Engagement in West Yorkshire over the 6 months to 19 February 2018.

Salary histogram for Customer Engagement in West Yorkshire

Customer Engagement
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Yorkshire region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -3 8 £34,000 -15.00%
Huddersfield - 4 £30,000 -
Customer Engagement
Yorkshire

For the 6 months to 19 February 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Customer Engagement.

1 5 (41.67%) ITIL
1 5 (41.67%) Service Management
1 5 (41.67%) Service Delivery
1 5 (41.67%) ITSM
1 5 (41.67%) ITIL V3
2 4 (33.33%) Marketing Strategy
2 4 (33.33%) Social Media
2 4 (33.33%) Analytics
2 4 (33.33%) Analytical Skills
2 4 (33.33%) AdWords
2 4 (33.33%) Marketing
2 4 (33.33%) Google Analytics
2 4 (33.33%) Email Marketing
2 4 (33.33%) Digital Marketing
2 4 (33.33%) Google
2 4 (33.33%) Pay per click
2 4 (33.33%) Retail
2 4 (33.33%) SEO
2 4 (33.33%) E-Commerce
3 2 (16.67%) SQL
3 2 (16.67%) SLA
3 2 (16.67%) SDLC
3 2 (16.67%) Line Management
3 2 (16.67%) Twitter
3 2 (16.67%) Continuous Improvement
4 1 (8.33%) User Experience
4 1 (8.33%) Relational Database
4 1 (8.33%) Agile Software Development
4 1 (8.33%) User Acceptance Testing
4 1 (8.33%) Test Scripting

Customer Engagement
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 4 (33.33%) AdWords
1 4 (33.33%) Google Analytics
Database & Business Intelligence
1 1 (8.33%) RDBMS
1 1 (8.33%) Relational Database
General
1 4 (33.33%) Marketing
1 4 (33.33%) Retail
2 1 (8.33%) Finance
Job Titles
1 5 (41.67%) ITIL Manager
1 5 (41.67%) ITIL Service Manager
1 5 (41.67%) Service Manager
2 4 (33.33%) Digital Executive
2 4 (33.33%) Digital Marketing Executive
2 4 (33.33%) Marketing Executive
3 2 (16.67%) Delivery Manager
3 2 (16.67%) Designer
3 2 (16.67%) ITIL Service Delivery Manager
3 2 (16.67%) Services Delivery Manager
4 1 (8.33%) Analyst
4 1 (8.33%) Consultant
4 1 (8.33%) Finance Systems Analyst
4 1 (8.33%) Financial Analyst
4 1 (8.33%) Product Owner
4 1 (8.33%) Software Consultant
4 1 (8.33%) Software Designer
4 1 (8.33%) Solutions Designer
4 1 (8.33%) Systems Analyst
4 1 (8.33%) Systems Designer
Libraries, Frameworks & Software Standards
1 1 (8.33%) .NET
Miscellaneous
1 4 (33.33%) Analytical Skills
1 4 (33.33%) Social Media
2 1 (8.33%) User Experience
Processes & Methodologies
1 5 (41.67%) ITIL
1 5 (41.67%) ITIL V3
1 5 (41.67%) ITSM
1 5 (41.67%) Service Delivery
1 5 (41.67%) Service Management
2 4 (33.33%) Analytics
2 4 (33.33%) Digital Marketing
2 4 (33.33%) E-Commerce
2 4 (33.33%) Email Marketing
2 4 (33.33%) Marketing Strategy
2 4 (33.33%) Pay per click
2 4 (33.33%) SEO
3 2 (16.67%) Continuous Improvement
3 2 (16.67%) Line Management
3 2 (16.67%) SDLC
4 1 (8.33%) Agile Software Development
4 1 (8.33%) Product Management
4 1 (8.33%) Scrum
4 1 (8.33%) Test Scripting
4 1 (8.33%) User Acceptance Testing
Programming Languages
1 2 (16.67%) SQL
Quality Assurance & Compliance
1 2 (16.67%) SLA
Vendors
1 4 (33.33%) Google
2 2 (16.67%) Twitter
3 1 (8.33%) Microsoft
3 1 (8.33%) Oracle