Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
Yorkshire > West Yorkshire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 237 261 287
Rank change year-on-year +24 +26 -18
Permanent jobs citing Customer Engagement 15 22 21
As % of all permanent IT jobs advertised in West Yorkshire 0.22% 0.29% 0.23%
As % of the Processes & Methodologies category 0.24% 0.31% 0.25%
Number of salaries quoted 16 18 20
West Yorkshire median annual salary £34,500 £37,500 £43,750
Median salary % change year-on-year -8.00% -14.29% -27.08%
10th Percentile £29,875 £26,250 £36,250
90th Percentile £70,625 £52,250 £52,875
Yorkshire median annual salary £34,000 £37,500 £45,000
% change year-on-year -9.33% -16.67% -25.00%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6261 7000 8314
As % of all permanent IT jobs advertised in West Yorkshire 91.45% 91.15% 91.06%
Number of salaries quoted 5259 6002 6661
West Yorkshire median annual salary £43,000 £42,500 £42,000
Median salary % change year-on-year +1.18% +1.19% +5.00%
10th Percentile £26,750 £26,750 £26,250
90th Percentile £62,500 £65,000 £60,000
Yorkshire median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% +1.27%

Customer Engagement
Job Vacancy Trend in West Yorkshire

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in West Yorkshire.

Salary trend for Customer Engagement in West Yorkshire

Customer Engagement
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Customer Engagement in West Yorkshire over the 6 months to 22 November 2017.

Salary histogram for Customer Engagement in West Yorkshire

Customer Engagement
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Yorkshire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +15 12 £35,000 -6.67% 2
Huddersfield - 3 £30,000 - 1
Customer Engagement
Yorkshire

For the 6 months to 22 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region with a requirement for Customer Engagement.

1 6 (40.00%) ITIL
2 5 (33.33%) E-Commerce
2 5 (33.33%) Service Delivery
2 5 (33.33%) Google
2 5 (33.33%) Marketing
2 5 (33.33%) Analytics
3 4 (26.67%) Analytical Skills
3 4 (26.67%) ITIL V3
3 4 (26.67%) ITSM
3 4 (26.67%) Service Management
4 3 (20.00%) Project Management
4 3 (20.00%) Retail
4 3 (20.00%) SEO
4 3 (20.00%) Pay per click
4 3 (20.00%) Google Analytics
4 3 (20.00%) Email Marketing
4 3 (20.00%) Digital Marketing
4 3 (20.00%) Social Media
4 3 (20.00%) Marketing Strategy
4 3 (20.00%) SDLC
4 3 (20.00%) User Experience
4 3 (20.00%) AdWords
5 2 (13.33%) Line Management
5 2 (13.33%) Twitter
5 2 (13.33%) Continuous Improvement
5 2 (13.33%) Magento
5 2 (13.33%) SAP Business One
5 2 (13.33%) Agile Software Development
5 2 (13.33%) CMS
5 2 (13.33%) Data Security

Customer Engagement
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) CMS
2 1 (6.67%) JBoss
2 1 (6.67%) Mule
2 1 (6.67%) Oracle SOA Suite
Business Applications
1 2 (13.33%) Magento
1 2 (13.33%) SAP Business One
Cloud Services
1 3 (20.00%) AdWords
1 3 (20.00%) Google Analytics
Database & Business Intelligence
1 1 (6.67%) Data Warehouse
1 1 (6.67%) RDBMS
1 1 (6.67%) Relational Database
1 1 (6.67%) SQL Server
General
1 5 (33.33%) Marketing
2 3 (20.00%) Retail
3 1 (6.67%) Finance
Job Titles
1 4 (26.67%) ITIL Manager
1 4 (26.67%) ITIL Service Manager
1 4 (26.67%) Service Manager
2 3 (20.00%) Digital Executive
2 3 (20.00%) Digital Marketing Executive
2 3 (20.00%) Marketing Executive
3 2 (13.33%) Delivery Manager
3 2 (13.33%) Designer
3 2 (13.33%) Head of Information
3 2 (13.33%) Head of IT
3 2 (13.33%) Head of Technology
3 2 (13.33%) ITIL Service Delivery Manager
3 2 (13.33%) Services Delivery Manager
4 1 (6.67%) Analyst
4 1 (6.67%) Architect
4 1 (6.67%) Change Manager
4 1 (6.67%) Java Software Engineer
4 1 (6.67%) Software Consultant
4 1 (6.67%) Software Engineer
4 1 (6.67%) Systems Analyst
Libraries, Frameworks & Software Standards
1 2 (13.33%) .NET
2 1 (6.67%) AngularJS
2 1 (6.67%) Grails
2 1 (6.67%) Hibernate
2 1 (6.67%) J2EE
2 1 (6.67%) JBoss Seam
2 1 (6.67%) JSF
2 1 (6.67%) Middleware
2 1 (6.67%) RichFaces
2 1 (6.67%) Spring
2 1 (6.67%) Struts
Miscellaneous
1 4 (26.67%) Analytical Skills
2 3 (20.00%) Social Media
2 3 (20.00%) User Experience
3 2 (13.33%) Management Information System
4 1 (6.67%) Fintech
4 1 (6.67%) N-Tier
Processes & Methodologies
1 6 (40.00%) ITIL
2 5 (33.33%) Analytics
2 5 (33.33%) E-Commerce
2 5 (33.33%) Service Delivery
3 4 (26.67%) ITIL V3
3 4 (26.67%) ITSM
3 4 (26.67%) Service Management
4 3 (20.00%) Digital Marketing
4 3 (20.00%) Email Marketing
4 3 (20.00%) Marketing Strategy
4 3 (20.00%) Pay per click
4 3 (20.00%) Project Management
4 3 (20.00%) SDLC
4 3 (20.00%) SEO
5 2 (13.33%) Business Continuity
5 2 (13.33%) Continuous Improvement
5 2 (13.33%) CRM
5 2 (13.33%) ERP
5 2 (13.33%) Line Management
5 2 (13.33%) Scrum
Programming Languages
1 2 (13.33%) SQL
2 1 (6.67%) Java
2 1 (6.67%) JavaScript
Qualifications
1 1 (6.67%) Chartered Engineer
1 1 (6.67%) Degree
1 1 (6.67%) ISEB
1 1 (6.67%) MBCS
1 1 (6.67%) SC Cleared
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 2 (13.33%) SLA
2 1 (6.67%) ISO 9001
2 1 (6.67%) ISO/IEC 20000
Vendors
1 5 (33.33%) Google
2 2 (13.33%) Oracle
2 2 (13.33%) Remedy
2 2 (13.33%) Salesforce.com
2 2 (13.33%) SAP
2 2 (13.33%) Twitter
3 1 (6.67%) Microsoft