Period
to 21 February 2018

The median annual salary for a Service Desk Manager was £35,000 in advertised job vacancies in Leeds during the 6 months to 21 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 204 229 256
Rank change year-on-year +25 +27 -9
Permanent jobs requiring a Service Desk Manager 11 10 4
As % of all permanent IT jobs advertised in Leeds 0.22% 0.19% 0.059%
As % of the Job Titles category 0.23% 0.19% 0.061%
Number of salaries quoted 11 10 4
Leeds median annual salary £35,000 £35,000 £42,000
Median salary % change year-on-year - -16.67% +24.44%
West Yorkshire median annual salary £35,000 £35,000 £41,000
% change year-on-year - -14.63% +26.15%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4,830 5,194 6,565
% of permanent IT jobs with a recognized job title 97.40% 97.87% 97.14%
Number of salaries quoted 4,113 4,519 5,406
Leeds median annual salary £45,000 £42,500 £41,000
Median salary % change year-on-year +5.88% +3.66% +2.50%
10th Percentile £28,500 £25,200 £26,750
90th Percentile £61,250 £60,000 £60,000
West Yorkshire median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Service Desk Manager
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Manager in Leeds

Service Desk Manager
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in Leeds.

Salary trend for Service Desk Manager in Leeds

Service Desk Manager
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Desk Manager in Leeds over the 6 months to 21 February 2018.

Salary histogram for Service Desk Manager in Leeds

Service Desk Manager Skill Set
Top 29 Co-occurring IT Skills in Leeds

For the 6 months to 21 February 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring Service Desk Manager in the job title.

1 8 (72.73%) ITIL
2 6 (54.55%) Incident Management
2 6 (54.55%) ITIL V3
3 5 (45.45%) Root Cause Analysis
3 5 (45.45%) Ticket Management
3 5 (45.45%) Problem Management
3 5 (45.45%) ITSM
3 5 (45.45%) Finance
4 3 (27.27%) Windows
5 2 (18.18%) MCSE
5 2 (18.18%) Cisco Certification
5 2 (18.18%) Microsoft Certification
5 2 (18.18%) ITIL Certification
5 2 (18.18%) CCNA
6 1 (9.09%) Active Directory
6 1 (9.09%) VMware
6 1 (9.09%) Service Delivery
6 1 (9.09%) Change Management
6 1 (9.09%) Firewall
6 1 (9.09%) Peregrine
6 1 (9.09%) Salesforce.com
6 1 (9.09%) Remedy
6 1 (9.09%) SLA
6 1 (9.09%) Agile Software Development
6 1 (9.09%) VMware Infrastructure
6 1 (9.09%) Hyper-V
6 1 (9.09%) Windows Server
6 1 (9.09%) Office 365
6 1 (9.09%) ServiceNow

Service Desk Manager Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (9.09%) Office 365
Communications & Networking
1 1 (9.09%) Firewall
General
1 5 (45.45%) Finance
Operating Systems
1 3 (27.27%) Windows
2 1 (9.09%) Windows Server
Processes & Methodologies
1 8 (72.73%) ITIL
2 6 (54.55%) Incident Management
2 6 (54.55%) ITIL V3
3 5 (45.45%) ITSM
3 5 (45.45%) Problem Management
3 5 (45.45%) Root Cause Analysis
3 5 (45.45%) Ticket Management
4 1 (9.09%) Agile Software Development
4 1 (9.09%) Change Management
4 1 (9.09%) Service Delivery
Qualifications
1 2 (18.18%) CCNA
1 2 (18.18%) Cisco Certification
1 2 (18.18%) ITIL Certification
1 2 (18.18%) MCSE
1 2 (18.18%) Microsoft Certification
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 1 (9.09%) Active Directory
1 1 (9.09%) Hyper-V
1 1 (9.09%) VMware Infrastructure
Vendors
1 1 (9.09%) Peregrine
1 1 (9.09%) Remedy
1 1 (9.09%) Salesforce.com
1 1 (9.09%) ServiceNow
1 1 (9.09%) VMware