Period
to 24 November 2017

The median annual salary for a Service Desk Manager was £35,000 in advertised job vacancies in Leeds during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 206 227 251
Rank change year-on-year +21 +24 +29
Permanent jobs requiring a Service Desk Manager 11 9 10
As % of all permanent IT jobs advertised in Leeds 0.22% 0.16% 0.14%
As % of the Job Titles category 0.23% 0.17% 0.15%
Number of salaries quoted 11 9 2
Leeds median annual salary £35,000 £35,000 £36,250
Median salary % change year-on-year - -3.45% +11.54%
West Yorkshire median annual salary £35,000 £35,000 £38,750
% change year-on-year - -9.68% +19.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4817 5347 6793
% of permanent IT jobs with a recognized job title 97.06% 98.02% 97.70%
Number of salaries quoted 4075 4614 5470
Leeds median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £27,000 £26,000 £26,250
90th Percentile £62,500 £62,000 £60,000
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Desk Manager
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Manager in Leeds

Service Desk Manager
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in Leeds.

Salary trend for Service Desk Manager in Leeds

Service Desk Manager Skill Set
Top 26 Co-occurring IT Skills in Leeds

For the 6 months to 24 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring Service Desk Manager in the job title.

1 8 (72.73%) ITIL
2 5 (45.45%) ITSM
2 5 (45.45%) Incident Management
2 5 (45.45%) ITIL V3
3 4 (36.36%) Root Cause Analysis
3 4 (36.36%) Problem Management
3 4 (36.36%) Ticket Management
3 4 (36.36%) Finance
4 3 (27.27%) Windows
5 2 (18.18%) Change Management
5 2 (18.18%) MCSE
5 2 (18.18%) CCNA
5 2 (18.18%) Cisco Certification
5 2 (18.18%) Microsoft Certification
5 2 (18.18%) ITIL Certification
5 2 (18.18%) Peregrine
5 2 (18.18%) Salesforce.com
5 2 (18.18%) Remedy
5 2 (18.18%) SLA
6 1 (9.09%) Microsoft
6 1 (9.09%) Service Delivery
6 1 (9.09%) Agile Software Development
6 1 (9.09%) MS Exchange
6 1 (9.09%) Hardware Maintenance
6 1 (9.09%) Office 365
6 1 (9.09%) ServiceNow

Service Desk Manager Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) MS Exchange
Cloud Services
1 1 (9.09%) Office 365
General
1 4 (36.36%) Finance
Operating Systems
1 3 (27.27%) Windows
Processes & Methodologies
1 8 (72.73%) ITIL
2 5 (45.45%) Incident Management
2 5 (45.45%) ITIL V3
2 5 (45.45%) ITSM
3 4 (36.36%) Problem Management
3 4 (36.36%) Root Cause Analysis
3 4 (36.36%) Ticket Management
4 2 (18.18%) Change Management
5 1 (9.09%) Agile Software Development
5 1 (9.09%) Hardware Maintenance
5 1 (9.09%) Service Delivery
Qualifications
1 2 (18.18%) CCNA
1 2 (18.18%) Cisco Certification
1 2 (18.18%) ITIL Certification
1 2 (18.18%) MCSE
1 2 (18.18%) Microsoft Certification
Quality Assurance & Compliance
1 2 (18.18%) SLA
Vendors
1 2 (18.18%) Peregrine
1 2 (18.18%) Remedy
1 2 (18.18%) Salesforce.com
2 1 (9.09%) Microsoft
2 1 (9.09%) ServiceNow